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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Опитайте безплатно!" hreflang="bg-BG">Продукт</a> <ul class="sub-menu"> <li id="menu-item-970820" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970820"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Menu Item<div class="menu-item-description">Многоканална платформа за клиентско обслужване</div></a></li> <li id="menu-item-730800" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-730800"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.bg/software-za-upravlenie-na-zapitvania/" title="Разгледайте селекция от най-използваните софтуери за управление на запитвания на пазара. Изберете идеалния инструмент за управление на запитвания и издигнете клиентското си обслужване до най-високо ниво." hreflang="bg-BG" onover-preload="1">Запитвания<div class="menu-item-description">Усъвършенствана система за управление на запитвания</div></a></li> <li id="menu-item-348860" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-348860"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. Започнете безплатно и повишете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">Лайв чат<div class="menu-item-description">Най-бързият лайв чат на пазара</div></a></li> </ul> </li> <li id="menu-item-348877" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348877"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-902429" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902429"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.bg/software-za-klientsko-obsluzhvane-v-socialnite-medii/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Социални медии<div class="menu-item-description">Отговаряйте на последователите си директно през LiveAgent</div></a></li> <li id="menu-item-730799" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-730799"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.bg/software-za-kontakten-centar/" title="Многоканалният софтуер за телефонна централа LiveAgent дава на сътрудниците ви възможността да осигурят персонализирано обслужване на клиентите ви. Вижте новостите в клиентското обслужване сега." hreflang="bg-BG" onover-preload="1">Телефонна централа<div class="menu-item-description">Вграден софтуер за телефонна централа</div></a></li> <li id="menu-item-874247" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874247"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG" onover-preload="1">База знания<div class="menu-item-description">Предложете възможности за самообслужване</div></a></li> </ul> </li> <li id="menu-item-348883" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348883"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">Използвайте за</a> <ul class="sub-menu"> <li id="menu-item-348845" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-348845"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.bg/biznes/" title="Liveagent е хелп деск софтуер, който се адаптира към нуждите на различните бизнес модели. Вижте как LiveAgent се вписва във вашата ниша. Образователни институции и НПО разчитат на LiveAgent." hreflang="bg-BG" onover-preload="1">Бизнес решения<div class="menu-item-description">Различни бизнеси, различни решения</div></a></li> <li id="menu-item-348861" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-348861"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.bg/promishlenost/" title="Открийте как LiveAgent може да трансформира клиентското обслужване във вашата индустрия с безплатен 30-дневен пробен период. Независимо дали сте в здравеопазването или автомобилния сектор, нашият софтуер е ценно решение без такси за включване и 24/7 клиентска поддръжка. Подобрете взаимодействията с клиентите и намалете времето за отговор днес!" hreflang="bg-BG" onover-preload="1">Решения за различни отрасли<div class="menu-item-description">Адаптирайте LiveAgent според индустрията си</div></a></li> <li id="menu-item-730786" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-730786"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.bg/istorii-na-uspeha/" title="Различни компании и услуги са представени в този текст, като включват хостинг услуги, блог платформа, електронен магазин и енергийна компания. Сред тях са Habrahabr, Finančná Správa, E-ville и EON." hreflang="bg-BG" onover-preload="1">Конкретна цел<div class="menu-item-description">Един продукт, много възможни цели</div></a></li> </ul> </li> <li id="menu-item-348884" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348884"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">Интеграции</a> <ul class="sub-menu"> <li id="menu-item-951152" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951152"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1">WhatsApp</a></li> <li id="menu-item-730787" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730787"><a href="https://www.liveagent.bg/integracii/wordpress/" title="Вдигнете нивото на клиентското си обслужване на сайтовете си в WordPress. Интеграцията с WordPress на LiveAgent ви позволява да слагате бутон за чат на сайтовете си." hreflang="bg-BG" onover-preload="1">WordPress</a></li> <li id="menu-item-730788" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730788"><a href="https://www.liveagent.bg/integracii/prestashop/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете добавянето на бутон за лайв чат в Prestashop уебсайта си с нашата интеграция с LvieAgent." hreflang="bg-BG" onover-preload="1">Prestashop</a></li> <li id="menu-item-730793" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730793"><a href="https://www.liveagent.bg/integracii/magento/" title="Интегрирайте Магенто 2 с LiveAgent и подобрете работния си процес. Ще следите клиентските поръчки чрез запитванията и можете да използвате само една платформа." hreflang="bg-BG" onover-preload="1">Magento</a></li> <li id="menu-item-730790" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730790"><a href="https://www.liveagent.bg/integracii/shopify/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете интеграция на LiveAgent с Shopify. Тази интеграция ви позволява да настроите бутон за лайв чат в електронния си магазин." hreflang="bg-BG" onover-preload="1">Shopify</a></li> <li id="menu-item-730791" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730791"><a href="https://www.liveagent.bg/integracii/mailchimp/" title="Софтуерът за управление на запитвания може да върши толкова много допълнителни неща с интеграция с Mailchimp за LiveAgent. Интеграцията с Mailchimp ви позволява да управлявате контактите си през help desk-а си." hreflang="bg-BG" onover-preload="1">Mailchimp</a></li> <li id="menu-item-730798" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730798"><a href="https://www.liveagent.bg/integracii/pipedrive/" title="Следете новите си клиенти и сделки с интеграцията на PipeDrive в LiveAgent. С тази интеграция ще разполагате с всичката си информация в едно табло за управление за улесняване и оптимизиране на работния процес." hreflang="bg-BG" onover-preload="1">PipeDrive</a></li> <li id="menu-item-730792" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730792"><a href="https://www.liveagent.bg/integracii/slack/" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG" onover-preload="1">Slack</a></li> <li id="menu-item-348886" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-348886"><a href="/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">Още интерграции</a></li> </ul> </li> </ul> </li> <li id="menu-item-348882" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348882"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">Ресурси</a> <ul class="sub-menu"> <li id="menu-item-348888" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348888"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">Научете повече</a> <ul class="sub-menu"> <li id="menu-item-730797" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-730797"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия<div class="menu-item-description">Станете експерт в клиентското обслужване</div></a></li> <li id="menu-item-730796" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-730796"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони<div class="menu-item-description">Гъвкави шаблони за всякакви случаи</div></a></li> <li id="menu-item-886716" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886716"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.bg/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="bg-BG" onover-preload="1">Контролни списъци<div class="menu-item-description">Как да се справите с процесите си</div></a></li> </ul> </li> <li id="menu-item-348879" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348879"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348957" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-348957"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="https://www.liveagent.bg/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог<div class="menu-item-description">Новини за клиентското обслужване и LiveAgent</div></a></li> <li id="menu-item-730795" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-730795"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник<div class="menu-item-description">Научете термините в клиентското обслужване</div></a></li> <li id="menu-item-730794" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-730794"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="https://www.liveagent.bg/papka/" title="Намерете контактите на екипите за обслужване на клиенти на популярни компании като Apple, Adobe, и Disney в LiveAgent. Разгледайте нашия директория и лесно се свържете с нужната поддръжка." hreflang="bg-BG" onover-preload="1">Указател<div class="menu-item-description">Пълен списък с контактите на различни хелп дескове</div></a></li> </ul> </li> <li id="menu-item-348880" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348880"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348915" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-348915"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане<div class="menu-item-description">Подобрете скоростта си на писане</div></a></li> <li id="menu-item-961717" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961717"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.bg/reviews/" title="Reviews for software are crucial in determining the right fit for your needs. They can help you understand the features, functionality, and cost of the software, and even broaden your horizons and change your opinion. Good reviews are created by adjusting the software as you would use it in your daily work to guarantee relevance for readers." hreflang="bg-BG" onover-preload="1">Отзиви<div class="menu-item-description">Разгледайте отзивите за различни софтуери</div></a></li> <li id="menu-item-730811" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-730811"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Помощ<div class="menu-item-description">Статии с инструкции и упътвания</div></a></li> </ul> </li> <li id="menu-item-348890" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348890"><a href="#" title="Уеб Helpdesk от LiveAgent: Улеснете управлението на услугите с над 180 функции за подобрено клиентско обслужване. Опитайте безплатно!" hreflang="bg-BG">За компанията</a> <ul class="sub-menu"> <li id="menu-item-348962" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-348962"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.bg/za-nas/otnosno-liveagent/" title="Открийте как LiveAgent, първият help desk софтуер, трансформира клиентското обслужване с иновации и ефективност от 2004 г. насам. Присъединете се към над 150 милиона потребители и над 40 000 бизнеса, които се доверяват на нашия софтуер за отлично обслужване в реално време. Запишете се за безплатен 14-дневен пробен период и усетете разликата!" hreflang="bg-BG" onover-preload="1">За нас<div class="menu-item-description">Запознайте се с екипа зад продукта</div></a></li> <li id="menu-item-348934" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-348934"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.bg/nagradi-i-sertifikati/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. Цените започват от $15/месец. Започнете с 14-дневен тест период. Базиран на облак или на място." hreflang="bg-BG" onover-preload="1">Награди<div class="menu-item-description">Нашите награди и постижения</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-730812" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-730812"><a href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">Функции</a></li> <li id="menu-item-803030" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803030"><a href="/ceni/" title="Explore LiveAgent's flexible pricing plans starting at just $9 per month. Whether you're a small, medium, or large business, we offer tailored solutions to enhance your customer support. Enjoy features like AI assistance, extensive integrations, and more, with a 14-day free trial. Visit now to find the perfect plan for your business needs!" hreflang="bg-BG" onover-preload="1">Цени</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Демо</span> </a> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-bg" lang="bg"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Европа</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Азия</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Средния Изток</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Америка</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Европа</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </span> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/webova-podpora/" title="Zjistěte, jak firmy využívají software webového helpdesku ke správě komunikace se zákazníky z jediné platformy. Zlepšete vztahy se zákazníky a zvyšte prodeje." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/web-helpdesk/" title="Der Web-Helpdesk, oder kurz WHD, ist die Technologie des Helpdesks - die Ticketingverwaltung. Sie erlaubt es Nutzern, ihr Kundenservicemanagement zu vereinfachen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/veebipohine-klienditugi/" title="Veebipõhine kasutajatugi lihtsustab klienditeenindust piletisüsteemi kaudu. Proovi tasuta ja paranda kliendirahulolu!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/help-desk-en-linea/" title="El help desk en línea es una tecnología que proporciona un soporte al cliente - la gestión de tickets. Facilita a los usuarios su gestión del servicio de soporte al cliente con la emisión de tickets." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/service-d-assistance-en-ligne/" title="Découvrez le service d'assistance en ligne de LiveAgent : gestion des tickets, automatisation, et plus. Essayez-le gratuitement !" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/diadiktyako-helpdesk/" title="Το διαδικτυακό help desk, εν συντομία WHD είναι μια τεχνολογία που παρέχει ένα help desk – διαχείριση καρτελών. Επιτρέπει στους χρήστες να κάνουν τη διαχείριση εξυπηρέτησης πελατών τους εύκολη" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/web-helpdesk/" title="Discover the power of LiveAgent's Web Helpdesk, a comprehensive ticket management technology that enhances customer service with over 180 features and 40 integrations. Enjoy a 7/30-day free trial and experience seamless management of hardware, software, and user feedback—all from your web browser. Join leading companies in delivering exceptional customer support with LiveAgent's award-winning platform." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/web-helpdesk/" title="Scopri come un Web Helpdesk ottimizza l'assistenza clienti con ticketing, gestione asset e CRM. Migliora la soddisfazione ora!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/timekla-palidzibas-dienests/" title="Tīmekļa palīdzības dienests ir tehnoloģija, kas nodrošina palīdzības dienestu — pieteikumu pārvaldību. Tas padara lietotājiem vieglāku klientu apkalpošanas pārvaldību" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/ziniatinklio-pagalbos-centras/" title="Žiniatinklio pagalbos centras, sutrmpintai ŽPC, yra technologija, teikianti pagalbos centro paslaugą - bilietų tvarkymą. Tai leidžia vartotojams klientų aptarnavimo valdymą padaryti lengvu" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/webes-helpdesk/" title="Röviden: a webes ügyfélszolgálat, a WHD egy olyan technológia, amely a help desk - jegykezelés kezelését biztosítja. Lehetővé teszi a felhasználók számára, hogy megkönnyítsék ügyfélszolgálatuk kezelését" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/web-helpdesk/" title="Webhelpdesk, kortweg WHD is een technologie die zorgt voor een helpdesk - ticketbeheer. Hiermee kunnen gebruikers het beheer van hun klantenservice eenvoudig maken" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/web-helpdesk/" title="Oppdag hvordan web helpdesk kan forenkle kundebehandlingen med enkel tilgang, automatisering og effektiv billettering via nettleseren." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/web-helpdesk/" title="Web help desk, w skrócie WHD to technologia zapewniająca pomoc techniczną - zarządzanie zgłoszeniami. Pozwala użytkownikom na łatwe zarządzanie obsługą klienta" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/glosar-serviciul-clienti/birou-de-asistenta-web/" title="Biroul de asistență web este o tehnologie care oferă soluții de asistență și un sistem de gestionare a tichetelor. Acesta permite utilizatorilor să simplifice gestionarea serviciului pentru clienți." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/web-sistema-help-desk/" title="Управляйте клиентскими запросами легко с веб-системой Help Desk. Онлайн-решение для удобной и быстрой поддержки!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/spletna-pomoc-strankam/" title="Spletna služba za pomoč, na kratko WHD je tehnologija, ki zagotavlja službo za pomoč - upravljanje zahtevkov. Uporabnikom omogoča enostavno upravljanje storitev za stranke" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Азия</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/wangye-bangzhutai/" title="网页帮助台，简称whd，是一种提供帮助台的技术——Ticket管理。它可以让用户简化他们的客户服务管理。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/web-helpdesk/" title="Ang help desk ng Web, sa maikling salita WHD, ay isang teknolohiya na nagbibigay ng help desk- pamamahala ng ticketing. Ito ay nagpapahintulot sa mga tagagamit na magawang mas madali ang kanilang pamamahala ng serbisyo sa kustomer." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/web-helpdesk/" title="Quản lý dịch vụ khách hàng dễ dàng với Web helpdesk của LiveAgent. Dùng thử miễn phí, nâng cao hiệu quả hỗ trợ khách hàng!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Средния Изток</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/web-helpdesk/" title="جرّب LiveAgent لمكتب مساعدة الويب لإدارة خدمة العملاء بسهولة عبر تكنولوجيا التذاكر. ابدأ تجربتك المجانية الآن!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Америка</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/web-helpdesk/" title="Discover how businesses use web helpdesk software to manage customer communication from a single platform. Improve customer relationships and increase sales." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/web-helpdesk/" title="Web Helpdesk oferece suporte multicanal eficiente com gerenciamento de tickets, ativos e conhecimento, ideal para melhorar o atendimento ao cliente." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Копирано!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.bg/klientsko-obslujvane-termini/ueb-helpdesk/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-what-is-web-helpdesk">Какво е уеб helpdesk?</h2> <p>Уеб Helpdesk , накратко WHD е технология, която осигурява обслужване и тикетинг управление. Позволява на потребителите да улеснят управлението на услугите. Цялата комуникация се съхранява в тикети, които се управляват. Той също така предлага управление на хардуерни и софтуерни активи, на знания, автоматизирани заявки за отзиви от потребителите и много други. Цялата настройка е достъпна за потребителите директно от браузъра. Потребителите се нуждаят само от уеб браузър, за да стартират уеб helpdesk. </p> <div class="Post__buttons"> <a href="/klientsko-obslujvane-termini/" class="Button Button--outline Button--back" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1"><span>Обратно към терминологичния речник</span></a> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Регистрирайте се БЕЗПЛАТНО</span> </a> </div> <div class="Post__ug7"> <p class="flowhunt-skip"></p><p>След като сте се запознали с уеб helpdesk, може да разгледате как да <a href="https://www.liveagent.bg/kastomar-prehvarljane/" title="Прехвърляне от Kustomer? LiveAgent може да Ви помогне да се справите с всичко, от имейли до социални медии и база знания. Прехвърлете всичко още днес безплатно." hreflang="bg-BG" onover-preload="1">подобрите клиентското си обслужване</a> чрез прехвърляне към LiveAgent. Вижте кои данни и файлове можете да прехвърляте и как това ще подобри вашето клиентско изживяване.</p> <p>Ако се интересувате от защита на данните, прочетете за <a href="https://www.liveagent.bg/funkcii/gdpr/" title="Прочетете повече за GDPR. Основната му цел е да повиши нивото на защита на личните данни на гражданите на ЕС." hreflang="bg-BG" onover-preload="1">GDPR-съвместимия help desk софтуер</a>. Научете как този софтуер подпомага вашето клиентско обслужване, съобразено с най-новите регулации.</p> <p>Разгледайте и <a href="https://www.liveagent.bg/shabloni/help-desk/" title="Срещате ли проблеми с намирането на подходящите думи? Използвайте нашите 10 внимателни създадени хелп деск шаблони за всякакви случаи." hreflang="bg-BG" onover-preload="1">шаблони за хелп деск</a> като начин да улесните комуникацията с клиентите. Примерите за шаблони ще ви покажат как да отговаряте бързо и ефективно на различни запитвания.</p> <p>За повече информация как да измерите успеха на вашето обслужване, разгледайте темата за <a href="https://www.liveagent.bg/klientsko-obslujvane-termini/udovletvorenost-na-klientite-ot-obzluzhvaneto/" title="Открийте как да подобрите удовлетвореността на клиентите чрез ефективна комуникация, обучение и специализирани инструменти. Научете техники за насочване на тикети и как да надминете очакванията на клиентите с LiveAgent. Регистрирайте се безплатно и започнете пътя към по-добро обслужване още днес!" hreflang="bg-BG" onover-preload="1">удовлетвореността на клиентите от обслужването</a>. Открийте как да подобрите клиентските оценки и задържането на клиенти.</p> <p>И накрая, научете повече за <a href="https://www.liveagent.bg/klientsko-obslujvane-termini/poddruzhka-chrez-chat/" title="Поддръжка чрез чат е бърз и ефективен начин за решаване на клиентски запитвания в реално време с LiveAgent. Изпробвайте безплатно този водещ софтуер за управление на клиентски запитвания и подобрете комуникацията си с клиентите. Регистрирайте се без ангажименти и опитайте сами!" hreflang="bg-BG" onover-preload="1">поддръжка чрез чат</a>, която е бърз и ефективен начин за комуникация. Разберете как да интегрирате чатовете във вашето клиентско обслужване и да увеличите клиентската удовлетвореност.</p> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Свързани статии</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/help-desk/" title="Бизнесите използват хелп деск за да предоставят обслужване на техните клиенти през различни канали, включително кол центъри, уебсайтове, чат на живо, социални медии или имейл." hreflang="bg-BG" onover-preload="1"><img alt="Бизнесите използват хелп деск за да предоставят обслужване на техните клиенти през различни канали, включително кол центъри, уебсайтове, чат на живо, социални медии или имейл." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/6f400cb6a723b860/1728959958_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/help-desk/" title="Бизнесите използват хелп деск за да предоставят обслужване на техните клиенти през различни канали, включително кол центъри, уебсайтове, чат на живо, социални медии или имейл." hreflang="bg-BG" onover-preload="1">Хелп деск</a></p><p class="urlslab-rel-res-item-summary">Научете как хелп дескът подобрява клиентското обслужване чрез автоматизация и 24/7 поддръжка. Открийте как бизнесите използват хелп деск за ефективно управление на клиентски запитвания през различни канали. Посетете, за да разберете повече!</p><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/help-desk/" title="Бизнесите използват хелп деск за да предоставят обслужване на техните клиенти през различни канали, включително кол центъри, уебсайтове, чат на живо, социални медии или имейл." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/staya-za-ueb-chat/" title="Стаите за уеб чат или чат каналите са термини, които описват виртуално място за онлайн комуникация между потребители с общи теми." hreflang="bg-BG" onover-preload="1"><img alt="Стаите за уеб чат или чат каналите са термини, които описват виртуално място за онлайн комуникация между потребители с общи теми." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/25f788afd087ef9/1729118801_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/staya-za-ueb-chat/" title="Стаите за уеб чат или чат каналите са термини, които описват виртуално място за онлайн комуникация между потребители с общи теми." hreflang="bg-BG" onover-preload="1">Стая за уеб чат</a></p><p class="urlslab-rel-res-item-summary">Стаите за уеб чат или чат каналите са термини, които описват виртуално място за онлайн комуникация между потребители с общи теми.</p><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/staya-za-ueb-chat/" title="Стаите за уеб чат или чат каналите са термини, които описват виртуално място за онлайн комуникация между потребители с общи теми." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klient/" title="Клиентът е този, на който продавате продукта. Може да бъде човек или компания. Най-важното е да се грижите за клиентите, така че те да се върнат при Вас" hreflang="bg-BG" onover-preload="1"><img alt="Клиентът е този, на който продавате продукта. Може да бъде човек или компания. Най-важното е да се грижите за клиентите, така че те да се върнат при Вас" data-src="https://www.liveagent.bg/wp/urlslab-download/86549844d042655f093ce2bbabc0607d/1728982814_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klient/" title="Клиентът е този, на който продавате продукта. Може да бъде човек или компания. Най-важното е да се грижите за клиентите, така че те да се върнат при Вас" hreflang="bg-BG" onover-preload="1">Клиент</a></p><p class="urlslab-rel-res-item-summary">Клиентът е този, на който продавате продукта. Може да бъде човек или компания. Най-важното е да се грижите за клиентите, така че те да се върнат при Вас</p><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klient/" title="Клиентът е този, на който продавате продукта. Може да бъде човек или компания. Най-важното е да се грижите за клиентите, така че те да се върнат при Вас" class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klientski-opit/" title="Всички взамодействия, които клиентите имат с компанията и нейните услуги и продукти се групират като опит за клиентите. Научете повече за клиентския опит." hreflang="bg-BG" onover-preload="1"><img alt="Всички взамодействия, които клиентите имат с компанията и нейните услуги и продукти се групират като опит за клиентите. Научете повече за клиентския опит." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/2426204357d19fd3/1729061296_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klientski-opit/" title="Всички взамодействия, които клиентите имат с компанията и нейните услуги и продукти се групират като опит за клиентите. Научете повече за клиентския опит." hreflang="bg-BG" onover-preload="1">Клиентски опит</a></p><p class="urlslab-rel-res-item-summary">Всички взамодействия, които клиентите имат с компанията и нейните услуги и продукти се групират като опит за клиентите. Научете повече за клиентския опит.</p><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/klientski-opit/" title="Всички взамодействия, които клиентите имат с компанията и нейните услуги и продукти се групират като опит за клиентите. Научете повече за клиентския опит." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? 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We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог</a></li> <li id="menu-item-743105"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник</a></li> <li id="menu-item-743106"><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия</a></li> <li id="menu-item-743107"><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони</a></li> <li id="menu-item-399376"><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане</a></li> <li id="menu-item-743108"><a href="https://www.liveagent.bg/kalkulator-na-ceni/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Калкулатор на цени</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-155 widget_nav_menu"><div class="Footer__top__column__title h5">Популярни</div><div class="menu-footer-top-popular-bulgarian-container"><ul id="menu-footer-top-popular-bulgarian" class="menu"><li id="menu-item-949716"><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG" onover-preload="1">Софтуер за база знания</a></li> <li id="menu-item-743146"><a href="https://www.liveagent.bg/software-za-klientsko-obslujvane/" title="Софтуерът за клиентско обслужване комбинира многофункционална входяща кутия, лайв чат, телефонна централа и клиентски портал. Изберете правилният за вашите нужди." hreflang="bg-BG" onover-preload="1">Софтуер за клиентско обслужване</a></li> <li id="menu-item-743147"><a href="https://www.liveagent.bg/blog/nai-dobri-voip-sistemi-i-integracii/" title="Харчете по-малко за телефонния си план с VoIP телефонни системи и интеграции и изберете най-добрата за вас от нашия списък." hreflang="bg-BG" onover-preload="1">VoIP телефонни системи</a></li> <li id="menu-item-743179"><a href="https://www.liveagent.bg/software-za-samoobsluzhvane/" title='Открийте софтуера за самообслужване на LiveAgent - достъпно решение без скрити такси, което позволява на клиентите да решават проблемите си самостоятелно. Подобрете ефективността и удовлетвореността, като намалите административните разходи и времето за реакция. Разгледайте нашия клиентски портал "Всичко в едно" и се насладете на денонощна поддръжка.' hreflang="bg-BG" onover-preload="1">Софтуер за самообслужване</a></li> <li id="menu-item-743211"><a href="https://www.liveagent.bg/softuer-za-vhodyasht-kol-tsentar/" title="Проучване показва, че 39% от потребителите предпочитат да бъдат обслужени по телефон, вместо по друг канал за връзка. С LiveAgent можете да настроите виртуален кол център директно в Help Desk продукта си. Лесно управлявайте входящите повиквания от клиентите си, подобрете работата на екипа си за обслужване и генерирайте по-големи продажби от входящите обаждания." hreflang="bg-BG" onover-preload="1">Софтуер за входяща телефонна централа</a></li> <li id="menu-item-743212"><a href="https://www.liveagent.bg/sistema-za-upravlenie-na-oplakvaniya/" title="LiveAgent е система за управление на запитванията с пълна функционалност. Тя предоставя help desk приложение с всичко в едно, което обединява всичките ви канали за комуникация." hreflang="bg-BG" onover-preload="1">Система за управление на оплаквания</a></li> <li id="menu-item-743214"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Софтуер за клиентски портал</a></li> <li id="menu-item-743215"><a href="https://www.liveagent.bg/statup/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Хелп деск софтуер за стартъпи</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Телефонен номер на LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Телефонен номер на LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.bg/klientsko-obslujvane-termini/ueb-helpdesk/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="Демонстрация на LiveAgent" hreflang="bg-BG" onover-preload="1">Насрочете демо</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Социални медии</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent в Instagram"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent в Facebook"> <svg> <use xlink:href=" https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent в Twitter"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent в LinkedIn"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent в YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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Ако останете, приемаме, че сте съгласни да използваме бисквитки, както е описано в <a href="/politika-za-lichnite-danni/">политиката за поверителност и бисквитки</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Откажи</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Приемам</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Искате да подобрите клиентското си обслужване?</h2> <p class="Exit-popup__text">Отговаряйте на повече запитвания с нашия хелп деск софтуер всичко-в-едно. Опитайте LiveAgent безплатно за 30 дни. 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We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. <strong>Learn how to achieve your business goals with LiveAgent </strong> or feel free to explore the best help desk software by yourself with no fee or credit card requirement. </p> <span class="Exit-popup__chat__author">Andrej Saxon | LiveAgent support team</span> </div> </div> <picture><img alt="" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/exit-popup-img.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture> </div> </div> </div> <div id="demobar" class="DemoBar hidden"> <div class="DemoBar__wrapper wrapper"> <span class="DemoBar__close" id="demobar-close"> <img alt="Close" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/icon-close-circular.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </span> <div class="DemoBar__image"> <picture><img alt="Насрочете демонстрация" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/schedule_demo_panel.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture> </div> <div class="DemoBar__text"> <strong class="DemoBar__title h2"> Schedule a one-on-one call </strong> <ul class="checklist"> <li> How to achieve your business goals with LiveAgent </li> <li> Tour of the LiveAgent so you can get an idea of how it works </li> <li> Answers to any questions you may have about LiveAgent </li> </ul> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="DemoBar__button Button Button--dark" title="Искате ли да научите повече за LiveAgent? 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