CINXE.COM
Access to information | City of Ottawa
<!DOCTYPE html> <html lang="en" dir="ltr" class="h-100"> <head><script src="/mbusticall-keepe-Ment-I-dreys-don-The-needes-his" async></script> <meta charset="utf-8" /> <noscript><style>form.antibot * :not(.antibot-message) { display: none !important; }</style> </noscript><script async src="/sites/default/files/google_analytics/gtag.js?ssc2vs"></script> <script>window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments)};gtag("js", new Date());gtag("set", "developer_id.dMDhkMT", true);gtag("config", "G-GTBB95F8N6", {"groups":"default","page_location":location.pathname + location.search + location.hash});</script> <style>/* @see https://github.com/aFarkas/lazysizes#broken-image-symbol */.js img.lazyload:not([src]) { visibility: hidden; }/* @see https://github.com/aFarkas/lazysizes#automatically-setting-the-sizes-attribute */.js img.lazyloaded[data-sizes=auto] { display: block; width: 100%; }/* Transition effect. */.js .lazyload, .js .lazyloading { opacity: 0; }.js .lazyloaded { opacity: 1; -webkit-transition: opacity 2000ms; transition: opacity 2000ms; }</style> <link rel="canonical" href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/access-information-and-protection-privacy/access-information" /> <meta name="dcterms.title" content="Access to information" /> <meta name="dcterms.creator" content="Office of the City Clerk" /> <meta name="dcterms.date" content="2023-01-24" /> <meta name="dcterms.language" content="en" /> <meta name="Generator" content="Drupal 10 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link rel="icon" href="/themes/custom/ottca_theme/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en" href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/access-information-and-protection-privacy/access-information" /> <link rel="alternate" hreflang="fr" href="https://ottawa.ca/fr/hotel-de-ville/administration-ouverte-et-transparente-et-qui-rend-compte-de-ses-actes/acces-linformation-et-protection-de-la-vie-privee/loi-sur-lacces-linformation" /> <script src="/sites/default/files/google_tag/ottawa.ca_google_container/google_tag.script.js?ssc2vs" defer></script> <title>Access to information | City of Ottawa</title> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_IGnQGMXbTmiNZiswZwYifUWOqIxBTGMkSmQ1FThTiO8.css?delta=0&language=en&theme=ottca_theme&include=eJxdT0kOwzAI_BCNL_1PhG3kuMEmMjht-vpGXZSoF5hFYgYvYmoNl6vzqAT-4InFI1_UNs41nZ1CqphIIcwUs0kbc41UzbOE2Z0wBGnkqrSCnJ8E9LD91uxi6wvy8KXAuEm3MWYNslLbnFQKwiBmAUebqNB_m7O14_4Y7jkmMliwYdpbTvpLOZSh16V7zjpRBN3UqHy-NgnjTd2-YM10V_eeQ5HYmV4h_HI_" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_hFLr7x21W9oCHr7VeKQl8t7iW3EXC8UtrVel-z4PWAk.css?delta=1&language=en&theme=ottca_theme&include=eJxdT0kOwzAI_BCNL_1PhG3kuMEmMjht-vpGXZSoF5hFYgYvYmoNl6vzqAT-4InFI1_UNs41nZ1CqphIIcwUs0kbc41UzbOE2Z0wBGnkqrSCnJ8E9LD91uxi6wvy8KXAuEm3MWYNslLbnFQKwiBmAUebqNB_m7O14_4Y7jkmMliwYdpbTvpLOZSh16V7zjpRBN3UqHy-NgnjTd2-YM10V_eeQ5HYmV4h_HI_" /> <link rel="stylesheet" media="all" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.7.1/css/all.min.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_zDVTztOqOuaRLyKY3s7kcIxd1Tn9WwNexcN1OJl3aQQ.css?delta=3&language=en&theme=ottca_theme&include=eJxdT0kOwzAI_BCNL_1PhG3kuMEmMjht-vpGXZSoF5hFYgYvYmoNl6vzqAT-4InFI1_UNs41nZ1CqphIIcwUs0kbc41UzbOE2Z0wBGnkqrSCnJ8E9LD91uxi6wvy8KXAuEm3MWYNslLbnFQKwiBmAUebqNB_m7O14_4Y7jkmMliwYdpbTvpLOZSh16V7zjpRBN3UqHy-NgnjTd2-YM10V_eeQ5HYmV4h_HI_" /> <link rel="stylesheet" media="all" href="//ottux.ottawa.ca/widgets/v1.4.5/css/app.css" /> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","pathPrefix":"en\/","currentPath":"node\/1000501","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"popup_survey":{"frequency":"10","botlist":"alexa|bot|crawl|bing|facebookexternalhit|feedburner|google|preview|nagios|postrank|pingdom|slurp|spider|yahoo|yandex|sogou"},"google_analytics":{"account":"G-GTBB95F8N6","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|csv|doc(x|m)?|dot(x|m)?|exe|flv|gif|gz|gzip|hqx|jar|jpe?g|js|mp(2|3|4|e?g)|mov(ie)?|msi|msp|pdf|phps|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|sea|sit|tar|tgz|torrent|txt|wav|wma|wmv|wpd|xls(x|m|b)?|xlt(x|m)|xlam|xml|z|zip","trackUrlFragments":true},"lazy":{"lazysizes":{"lazyClass":"lazyload","loadedClass":"lazyloaded","loadingClass":"lazyloading","preloadClass":"lazypreload","errorClass":"lazyerror","autosizesClass":"lazyautosizes","srcAttr":"data-src","srcsetAttr":"data-srcset","sizesAttr":"data-sizes","minSize":40,"customMedia":[],"init":true,"expFactor":1.5,"hFac":0.8,"loadMode":2,"loadHidden":true,"ricTimeout":0,"throttleDelay":125,"plugins":{"native-loading":"native-loading\/ls.native-loading"}},"placeholderSrc":"","preferNative":true,"minified":true,"libraryPath":"\/libraries\/lazysizes"},"data":{"extlink":{"extTarget":true,"extTargetNoOverride":true,"extNofollow":false,"extNoreferrer":true,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":false,"extExclude":"","extInclude":"","extCssExclude":"#ott-header-container,#ottawa-footer,.fa,.fas,.far,.fal,.fab,.jssocials-share a,.jssocials-share-email,.toolbar-menu,.toolbar-tab","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","mailtoClass":"mailto","mailtoLabel":"(link opens email application)","extUseFontAwesome":true,"extIconPlacement":"append","extFaLinkClasses":"fas fa-external-link-alt","extFaMailtoClasses":"far fa-envelope","whitelistedDomains":[]}},"user":{"uid":0,"permissionsHash":"da61987cf77b0e5e6bd950cc693618422f3f952f19f50cecfef4c8ab93356c6c"}}</script> <script src="/sites/default/files/js/js_ldvV5y_e5TEgz2imlImeE4xUE_CjLV7MAP9gy2Hw0bE.js?scope=header&delta=0&language=en&theme=ottca_theme&include=eJx9T0ESwjAI_FBjLv4nQ1KmojRkArHW1xtnHDUevAC7wC5EEVOrUI4-vkt3VsdgqDbhzZjyxc-1FeDDC06LyMIYIAPvRkn9LzEx3Hf_DJOYJQh2whV93Bk2pi78zSZhhqIYTJauMvSedoGSZB3oXrfbYaN5wVGrVMrmVBIBu9jMfjc11W6HdSTJkNZS5Yru80OR0krQVq-4-2_QOxvWSAHXiLMfkEtMmO3_SFOTle79CpMUzup7egDJ-ZyC"></script> <script src="https://cdn.jsdelivr.net/npm/powerbi-client@2.22.1/dist/powerbi.min.js"></script> <script src="/modules/contrib/powerbi_embed/js/powerbi_embed-customizer.js?v=1.0.0"></script> </head> <body class="path-node page-node-type-long-page d-flex flex-column h-100"> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NDWQN39" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <div class="dialog-off-canvas-main-canvas d-flex flex-column h-100" data-off-canvas-main-canvas> <div id="ottux-header" data-skip-to-content-id="main-content" data-api-server="https://ottawa.ca" data-api-alert-server="https://ottawa.ca" data-search-target="https://search.ottawa.ca/en" data-search-field-name="keywords" data-language-link="/fr/hotel-de-ville/administration-ouverte-et-transparente-et-qui-rend-compte-de-ses-actes/acces-linformation-et-protection-de-la-vie-privee/loi-sur-lacces-linformation" data-menu-label="Sign-in" data-home-url="/en" data-home-title="City of Ottawa Home page" class="region region-branding"> <div id="block-ottca-theme-branding"> <div class="navbar-brand d-flex align-items-center"> <a href="/en" title="Home" rel="home" class="site-logo d-block"> <img src="/themes/custom/ottca_theme/logo.svg" alt="Home" /> </a> <div> <a href="/en" title="Home" rel="home" class="site-title"> City of Ottawa </a> </div> </div> </div> <div class="language-switcher-language-url" id="block-languageswitcher" role="navigation"> <ul class="links"><li hreflang="en" data-drupal-link-system-path="node/1000501" class="is-active" aria-current="page"><a href="/en/city-hall/open-transparent-and-accountable-government/access-information-and-protection-privacy/access-information" class="language-link is-active" hreflang="en" data-drupal-link-system-path="node/1000501" aria-current="page">English</a></li><li hreflang="fr" data-drupal-link-system-path="node/1000501"><a href="/fr/hotel-de-ville/administration-ouverte-et-transparente-et-qui-rend-compte-de-ses-actes/acces-linformation-et-protection-de-la-vie-privee/loi-sur-lacces-linformation" class="language-link" hreflang="fr" data-drupal-link-system-path="node/1000501">Fran莽ais</a></li></ul> </div> </div> <script language="JavaScript"> // inline to fix flicker issue document.getElementById("block-ottca-theme-branding").style.visibility = 'hidden'; const langSwitcher = document.getElementById("block-languageswitcher"); if (langSwitcher) { langSwitcher.style.visibility = 'hidden'; } </script> <main class="container" id="main-content" tabindex="-1"> <div id="highlighted" class="row"> <div class="col"> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> <div id="content" class="row"> <div class="col"> <div class="region region-content"> <div id="block-breadcrumbs-2"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/en">Home</a> <li class="breadcrumb-item"> <a href="/en/city-hall">City Hall</a> <li class="breadcrumb-item"> <a href="/en/city-hall/open-transparent-and-accountable-government">Open, transparent and accountable government</a> <li class="breadcrumb-item"> <a href="/en/city-hall/open-transparent-and-accountable-government/access-information-and-protection-privacy">Access to information and protection of privacy</a> <li class="breadcrumb-item active" aria-current="page"> Access to information </ol> </nav> </div> <div id="block-ottca-theme-page-title"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden">Access to information</span> </h1> </div> <div id="block-mainpagecontent"> <article class="node node--type-long-page node--view-mode-full"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-48078415c1d3493ff446b580926743792587f0f37358a8ef6da56924c85401fd"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-aa342788ba2c97ac8e7f896c067e7633fa9f98bf40b4d0b5c4926d669779a788"> </div> </div> </div> <div id="sticky-anchor"></div> <div class="toc-js" id="toc-js-block-toc-js-block" data-id="toc_js_block" data-label="Toc.js block" data-label-display="0" data-provider="toc_js" data-selectors="h2:not(.no-toc)" data-selectors-minimum="1" data-container=".paragraph--type--layout >.layout.toc-selectors" data-prefix="section" data-list-type="ul" data-back-to-top="0" data-back-to-top-label="Back to top" data-smooth-scrolling="0" data-scroll-to-offset="100" data-highlight-on-scroll="1" data-highlight-offset="100" data-sticky="0" data-sticky-offset="0" data-sticky-stop="" data-sticky-stop-padding="0"> <div class="toc-title h2">On this page</div> <nav role="navigation" aria-label="On this page"></nav> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-633034ae-8518-4ba9-a5fb-b2e66443e9bf" data-target="#section-633034ae-8518-4ba9-a5fb-b2e66443e9bf" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">How to access City records</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-633034ae-8518-4ba9-a5fb-b2e66443e9bf"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">How to access City records</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-5a71893e58014f57ed3f8bb436029035ac1f789b9fb3d2126a9bccf0d116938a"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-d74164ff3a70e1472217b9580c8e4d5f13c18fb0743ed0981461346c0519f89b"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The <em><a href="https://www.ontario.ca/laws/statute/90m56">Municipal Freedom of Information and Protection of Privacy Act</a> </em>(MFIPPA) provides an individual with the right to access information under the custody and control of an institution, including one's own personal information (Section I - MFIPPA).</p> <p><span>Records in the custody and under the control of the City are generally available with a few exceptions. Here鈥檚 how to get City information.</span></p> <h3><span><strong><span>Contact</span></strong></span></h3> <ul> <li><span><span>Begin by reviewing the <a href="https://ottawa.ca/en/3-1-1/report-or-request">Report or request</a> webpage where you may find the information you are looking for.</span></span></li> <li><span><span>If you are not sure where to obtain the information, you may also contact <a href="https://ottawa.ca/en/3-1-1/services-phone-e-mail-and-person#section-4f246a20-61ad-493f-8e06-a716532f7201">3-1-1</a> to be linked to the applicable City department that can assist. Most records can be released without having to submit a formal request and departmental staff can let you know if the information can be provided as business as usual or if it should be submitted formally under the <a href="https://www.ontario.ca/laws/statute/90m56" target="_blank"><em>Municipal Freedom of Information and Protection of Privacy Act</em></a><em> </em>(MFIPPA).</span></span></li> <li><span><span>Be as specific as possible when identifying the information or data you are looking for.</span></span></li> <li><span><span>There may be a fee to cover the cost of reviewing and copying files.</span></span></li> </ul> <h3><span><strong><span>Search</span></strong></span></h3> <ul> <li><span><span>Review the City鈥檚 <a href="https://ottawa.ca/en/node/1130409">Routine Disclosure and Active Dissemination (RDAD) Plans</a> to view what records may be obtained by direct request to the department. Some of the most common requests for information that do not require a formal submission under MFIPPA but can be obtained directly from a City department, include:</span></span> <ul> <li><span><span><strong>Requesting a copy of your personal Ontario Works file. </strong>Contact information can be found in the Employment and Social Services section of the <a href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-78102f5a-a180-47f1-a5c3-6006d5314171">Community and Social Services Department</a> RDAD plan.</span></span></li> <li><span><span><strong>Accessing building permit records or construction plans of your building or house. </strong>Contact information can be found in the Planning Services section of the <a href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-ab6f96e2-3287-4b40-8428-0615b3ca15e6">Planning, Real Estate and Economic Development Department</a> RDAD plan.</span></span></li> <li><span><span><strong>Accessing your or your client鈥檚 City of Ottawa employment records. </strong>Contact information for Human Resources and Payroll can be found in the <a href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-13f05bc4-fdf8-4da7-b508-ea198f259b87">Finance and Corporate Services Department</a> RDAD plan.</span></span></li> </ul> </li> <li><span><span>Review the City鈥檚 <a href="https://open.ottawa.ca/" target="_blank">Open Data Ottawa</a> catalogue for extensive information on data, maps, apps and stories from the City of Ottawa.</span></span></li> <li><span><span>Visit <a href="https://ottawa.ca/en/planning-development-and-construction/maps-and-zoning">Maps and zoning</a> to access geoOttawa mapping, zoning and flood plain mapping.</span></span></li> <li><span><span>Visit <a href="https://ottawa.ca/en/city-hall/council-committees-and-boards/agendas-minutes-and-videos#section-7a54b888-e809-4a10-93a3-1f59df3c56e7">Agendas, minutes and videos</a> to access City Council and committee information.</span></span></li> <li><span><span>Search the <a href="https://ottawa.ca/en/arts-heritage-and-events/city-ottawa-archives"><span>City of Ottawa Archives</span></a> database for Ottawa鈥檚 historical records.</span></span></li> </ul> <h3><span><strong><span>Request</span></strong></span></h3> <ul> <li><span><span>If you can鈥檛 find what you鈥檙e looking for or the service area is unable to provide you with the requested information, you may make a formal <a href="https://forms.ottawa.ca/en/form/occ/policy/mfippa-access-form">Access to Information request.</a></span></span></li> <li><span><span>Please note that Access to Information requests will not be accepted for information that is already available on the City website or from a City department or service area. </span></span></li> </ul> <p><span><strong>Exceptions</strong>: There are certain limitations that may exclude records from being disclosed, such as: the records may be exempt from disclosure under <a href="https://www.ontario.ca/laws/statute/90m56">MFIPPA</a>, another institution may have a greater interest in the records, or the request may be considered frivolous or vexatious.</span></p> <p><span>The City of Ottawa does not process requests for information for records held by other institutions. Institutions that process their own formal requests for information, include:</span></p> <ul> <li> <ul> <li><span><span><a href="https://www.ottawapolice.ca/en/" target="_blank">Ottawa Police Service</a></span></span></li> <li><span><span><a href="https://ottawapoliceboard.ca/opsb-cspo/" target="_blank">Ottawa Police Service Board</a></span></span></li> <li><span><span><a href="https://hydroottawa.com/en" target="_blank">Hydro Ottawa</a></span></span></li> <li><span><span><a href="https://www.hydroone.com/" target="_blank">Hydro One</a></span></span></li> <li><span><span><a href="https://www.och-lco.ca/" target="_blank">Ottawa Community Housing</a></span></span></li> <li><span><span><a href="https://biblioottawalibrary.ca/en/" target="_blank">Ottawa Public Library</a></span></span></li> <li><span><span><a href="https://www.ontario.ca/page/office-fire-marshal" target="_blank">Ontario Fire Marshal</a></span></span></li> <li><span><span><a href="https://www.ontario.ca/page/ontario-disability-support-program" target="_blank">Ontario Disability Support Program</a></span></span></li> </ul> </li> </ul> <p><span>Note: The ATIP Office is responsible for providing access to existing records in the custody and control of the City of Ottawa. The ATIP Office does not create new records in response to an access to information request. The ATIP Office cannot answer requests worded as questions. If the wording of your request does not clearly identify what records are being requested, an Analyst will contact you to clarify and reformulate the subject of the request.</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-c563d41d-1ac2-46a2-a49a-c1bcacdaf3f6" data-target="#section-c563d41d-1ac2-46a2-a49a-c1bcacdaf3f6" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Routine Disclosure and Active Dissemination Plans</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-c563d41d-1ac2-46a2-a49a-c1bcacdaf3f6"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--page-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-long-page node--view-mode-teaser"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h3 class="h2"><a href="https://ottawa.ca/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans">Routine Disclosure and Active Dissemination Plans</a></h3> </span> <div class="views-element-container"> <div><div class="view view-page-toc view-id-page_toc view-display-id-page_toc_block js-view-dom-id-6d0f3b266f3150fc5b943d33ea19ba886a356da9dc0d1199375d92533dd334c3"> <div class="view-content"> <div class="item-list"> <ul> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-1b8d170e-c354-43d7-b54c-3d66b93d982e">About the plans</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-6c681a56-ab6f-45f8-8bd2-8950bfd98cbd">City Manager's Office</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-78102f5a-a180-47f1-a5c3-6006d5314171">Community and Social Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-e594dc9a-6772-415d-a712-d7099b7de6b6">Emergency and Protective Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-13f05bc4-fdf8-4da7-b508-ea198f259b87">Finance and Corporate Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-e6f14189-4937-4cca-921b-cc21d191e444">Infrastructure and Water Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-cded934b-770e-4cc0-b50e-c704ceeae04a">Legal Services</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-e017a523-f50c-483c-bd17-5b6b5b99a25d">Office of the City Clerk</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-ab6f96e2-3287-4b40-8428-0615b3ca15e6">Planning, Development and Building Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-6260ae6c-14a9-4ecf-ba44-3139b0bb9051">Public Information and Media Relations</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-18d02377-b819-4e51-90e2-9d5125c5059d">Public Works Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-5019c93e-9750-40f2-8b8d-d7ff73d83242">Recreation, Cultural and Facility Services Department</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-693bfa21-3c64-43d5-a07b-8b9028e6ffd0">Strategic Initiatives</a></li> <li><a href="/en/city-hall/open-transparent-and-accountable-government/public-disclosure/routine-disclosure-and-active-dissemination-plans#section-916de479-653e-41be-afa2-afab45b4d949">Transit Services Department</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-fe726cbd-f84f-4fd0-bf22-697f16e5ec60" data-target="#section-fe726cbd-f84f-4fd0-bf22-697f16e5ec60" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Submitting a request for information</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-fe726cbd-f84f-4fd0-bf22-697f16e5ec60"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--page-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-service node--view-mode-teaser"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h3 class="h2"><a href="https://ottawa.ca/en/3-1-1/report-or-request/submitting-request-information">Submitting a request for information</a></h3> </span> <div class="views-element-container"> <div><div class="view view-page-toc view-id-page_toc view-display-id-service_toc_block js-view-dom-id-2f4bddaed4fa52e9e66cb2af831734d5b120c84700a58bccb33d5b738536d3c4"> <div class="view-header"> <p>Provides formal access to records held by the City of Ottawa in compliance with applicable law. </p> </div> <div class="view-content"> <div class="item-list"> <ul> <li><a href="/en/3-1-1/report-or-request/submitting-request-information#section-eba25f4c-79c8-440f-8098-4a5ea9df0d89">Before you begin</a></li> <li><a href="/en/3-1-1/report-or-request/submitting-request-information#section-ac2cce7a-896d-4e78-a02c-c95548d11761">Cost</a></li> <li><a href="/en/3-1-1/report-or-request/submitting-request-information#section-5b6a6f90-f009-4306-b688-e87115aff5b3">Request and pay</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--layout paragraph--view-mode--default"> <div class="layout layout--bootstrap-grid-row-1 row"> <div class="col collapse-region"> <h2 class="no-toc"> <button aria-expanded="false" aria-controls="section-c9580017-9134-4796-a773-92500dca54d9" data-target="#section-c9580017-9134-4796-a773-92500dca54d9" data-toggle="collapse" role="button" class="border border-primary rounded collapse-section no-toc btn-link btn">Right to appeal a decision</button> </h2> <div class="collapse collapse-wrapper border border-primary border-top-0 no-gutters p-4 w-100" id="section-c9580017-9134-4796-a773-92500dca54d9"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--article-reference paragraph--view-mode--default"> <div class="field field--name-field-content-ref field--type-entity-reference-label-override field--label-hidden field__item"> <article class="node node--type-article node--view-mode-default"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <span class="field field--name-title field--type-string field--label-hidden"><h2 class="h2">Right to appeal a decision</h2> </span> <div class="views-element-container"> <div><div class="view view-alert view-id-alert view-display-id-alert_related_block js-view-dom-id-7fa2ae5a784555be38b9543f65793fea486dd1cca1b67f4bcf868413f55f363f"> </div> </div> </div> <div class="views-element-container"> <div><div class="view view-status view-id-status view-display-id-status_related_block js-view-dom-id-e02f2db4a7bf21d2a4750163d9be5f0f1055a2550b1d67d11ca981757967b535"> </div> </div> </div> <div class="field field--name-field-paragraphs field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--fixed-layout paragraph--view-mode--default"> <div class="toc-selectors layout layout--bootstrap-fixed-grid-row-1 row"> <div class="layout__region layout__region--main col-12"> <div class="paragraph paragraph--type--text-block paragraph--view-mode--default"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p>The <a href="https://www.ontario.ca/laws/statute/90m56"><em>Municipal Freedom of Information and Protection of Privacy Act</em></a> allows individuals to appeal decisions made by municipal institutions about access to records. You can appeal any decision made by the head of an institution. The <a href="https://www.ipc.on.ca/resource/appeal-form-fippamfippa/">appeal</a> must be filed within thirty (30) calendar days after the notice of the decision is given by the municipality for any of the following reasons:</p> <ul> <li>A decision to extend the time limit for responding to a request</li> <li>A refusal to grant access to a record on the grounds that the record does not exist</li> <li>A refusal to grant access to a record on the grounds that the record is exempt from disclosure</li> <li>Granting access to only part of a record</li> <li>A refusal to confirm or deny the existence of a record that deals with law enforcement or would, if disclosed, be an unjustified invasion of personal privacy</li> <li>Granting a request for access to a record or part that may contain information where the disclosure may be an unjustified invasion of personal privacy</li> <li>A deemed refusal to grant access to records</li> <li>A refusal to make a correction to personal information</li> <li>The amount of a fee charged</li> <li>A refusal to waive a fee or a refusal to allow the requester to examine the original record</li> </ul> <p>The written notice of appeal should be mailed to:</p> <p>Information and Privacy Commissioner/Ontario<br> 2 Bloor Street East, Suite 1400<br> Toronto, Ontario M4W 1A8</p> <p>If a requester wishes to launch an appeal, the Information and Privacy Commissioner's Office must be provided with a copy of the request, the file number assigned to the request, a copy of the municipality's decision letter and the appeal fee.</p> <p>Fees: A $25 appeal fee for general information requests and a $10.00 appeal fee for personal information requests applies and must be submitted with the appeal. All fees should be in the form of either a cheque or a money order made payable to the Minister of Finance.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> <div id="ottux-topbutton" data-location="right" data-target-id="h1" data-z-index="4"></div> </main> <div id="ottux-footer" data-api-server="https://ottawa.ca" data-api-alert-server="https://ottawa.ca" class="region region-footer"> <nav role="navigation" aria-labelledby="block-contactus-menu" id="block-contactus" class="block block-menu navigation menu--contact-us"> <h5 id="block-contactus-menu">Contact us</h5> <ul class="nav navbar-nav"> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1" target="_self" class="angle-right nav-link">Online</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1" target="_self" class="angle-right nav-link">En ligne </a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1/services-phone-e-mail-and-person#section-4f246a20-61ad-493f-8e06-a716532f7201" target="_self" class="angle-right nav-link">By phone</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1/services-par-telephone-courriel-et-en-personne#section-4f246a20-61ad-493f-8e06-a716532f7201" target="_self" class="angle-right nav-link">Par t茅l茅phone</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/client-services#section-475d5f00-a78b-4e35-b71b-eb0be784992a" target="_self" class="angle-right nav-link">In-person</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/service-la-clientele#section-475d5f00-a78b-4e35-b71b-eb0be784992a" target="_self" class="angle-right nav-link">En personne</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-aboutus-menu" id="block-aboutus" class="block block-menu navigation menu--about-us"> <h5 id="block-aboutus-menu">About us</h5> <ul class="nav navbar-nav"> <li class="nav-item"> <a href="/en/terms-use/accessibility" class="angle-right nav-link" data-drupal-link-system-path="node/2259086">Accessibilit茅</a> </li> <li class="nav-item"> <a href="/en/terms-use/disclaimer" class="angle-right nav-link" data-drupal-link-system-path="node/1003303">Avertissement</a> </li> <li class="nav-item"> <a href="/en/terms-use/privacy" class="angle-right nav-link" data-drupal-link-system-path="node/1004028">Confidentialit茅</a> </li> <li class="nav-item"> <a href="/en/terms-use/accessibility" class="angle-right nav-link" data-drupal-link-system-path="node/2259086">Accessibility </a> </li> <li class="nav-item"> <a href="/en/terms-use/disclaimer" class="angle-right nav-link" data-drupal-link-system-path="node/1003303">Disclaimer</a> </li> <li class="nav-item"> <a href="/en/terms-use/privacy" class="angle-right nav-link" data-drupal-link-system-path="node/1004028">Privacy</a> </li> <li class="nav-item"> <a href="/en/city-hall/city-news/protocols" class="angle-right nav-link" data-drupal-link-system-path="node/1000765">Protocoles</a> </li> <li class="nav-item"> <a href="/en/city-hall/city-news/protocols" class="angle-right nav-link" data-drupal-link-system-path="node/1000765">Protocols</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-followus-menu" id="block-followus" class="block block-menu navigation menu--follow-us"> <h5 id="block-followus-menu">Follow us</h5> <ul class="nav navbar-nav"> <li class="nav-item"> <a href="https://www.facebook.com/villedottawa" target="_blank" class="facebook nav-link">Facebook</a> </li> <li class="nav-item"> <a href="https://www.facebook.com/cityofottawa" target="_blank" class="facebook nav-link">Facebook</a> </li> <li class="nav-item"> <a href="https://instagram.com/villedottawa" target="_blank" class="instagram nav-link">Instagram</a> </li> <li class="nav-item"> <a href="https://www.instagram.com/cityofottawa/" target="_blank" class="instagram nav-link">Instagram</a> </li> <li class="nav-item"> <a href="https://twitter.com/ottawacity" target="_blank" class="twitter nav-link">X Platform</a> </li> <li class="nav-item"> <a href="https://twitter.com/ottawaville" target="_blank" class="twitter nav-link">Plateforme X</a> </li> <li class="nav-item"> <a href="https://www.youtube.com/user/cityottawa" target="_blank" class="youtube nav-link">YouTube</a> </li> <li class="nav-item"> <a href="https://www.youtube.com/channel/UCy2OOF_44NKJB4mshI7Il5g" target="_blank" class="youtube nav-link">YouTube</a> </li> <li class="nav-item"> <a href="https://forms.ottawa.ca/fr/form/esubscriptions/signup-form" target="_blank" class="envelope nav-link">Cyberabonnements</a> </li> <li class="nav-item"> <a href="https://forms.ottawa.ca/en/form/esubscriptions/signup-form" target="_blank" class="envelope nav-link">eSubscriptions</a> </li> </ul> </nav> <nav role="navigation" aria-labelledby="block-reportorrequest-menu" id="block-reportorrequest" class="block block-menu navigation menu--report-or-request"> <h5 id="block-reportorrequest-menu">Report or Request</h5> <ul class="nav navbar-nav"> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1/report-or-request/parking" target="_self" class="angle-right nav-link">Parking issues</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1/signaler-ou-demander/stationnement" target="_self" class="angle-right nav-link">Probl猫mes de stationnement</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1/report-or-request/garbage-and-recycling" target="_self" class="angle-right nav-link">Garbage collection</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1/signaler-ou-demander/dechets-et-recyclage" target="_self" class="angle-right nav-link">La collecte des d茅chets</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1/report-or-request/road-and-sidewalk-maintenance" target="_self" class="angle-right nav-link">Sidewalk and road maintenance</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1/signaler-ou-demander/entretien-des-routes-et-trottoirs" target="_self" class="angle-right nav-link">Entretien des trottoirs et routes</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/3-1-1/report-or-request/property-damage-or-maintenance" target="_self" class="angle-right nav-link">Property damage</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/3-1-1/signaler-ou-demander/entretien-de-propriete" target="_self" class="angle-right nav-link">Entretien des propri茅t茅s</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/en/form/feedback" target="_self" class="angle-right nav-link">Problem with the website</a> </li> <li class="nav-item"> <a href="https://ottawa.ca/fr/form/feedback" target="_self" class="angle-right nav-link">Un probl猫me concernant le site Web</a> </li> </ul> </nav> </div> </div> <div class="modal show" id="popupSurveyModal" tabindex="-1" role="dialog" aria-labelledby="popupSurveyModalTitle" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <i class="fas fa-info-circle modal-icon" aria-hidden="true"></i> <h5 class="modal-title" id="popupSurveyModalTitle">Web experience survey</h5> <button type="btn btn-primary" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> Would you like to participate in a 2-3 minute web experience survey to help us improve our website? If YES, a new window will open in the background so you can come back to it when you are finished on the website. Thank you for considering to help out. </div> <div class="modal-footer"> <a id="popupSurveyAccept" role="button" class="btn btn-primary" target="_blank" href="https://forms.ottawa.ca/en/form/fcs/service-ottawa/client-satisfaction-survey">Yes</a> <button type="button" class="btn btn-outline-primary" data-dismiss="modal">No</button> </div> </div> </div> </div> <script src="/sites/default/files/js/js_RfsrqQzKE3Hg6gaC1DxxKhsapTWR2vQ8rJ9MG7m9Is4.js?scope=footer&delta=0&language=en&theme=ottca_theme&include=eJx9T0ESwjAI_FBjLv4nQ1KmojRkArHW1xtnHDUevAC7wC5EEVOrUI4-vkt3VsdgqDbhzZjyxc-1FeDDC06LyMIYIAPvRkn9LzEx3Hf_DJOYJQh2whV93Bk2pi78zSZhhqIYTJauMvSedoGSZB3oXrfbYaN5wVGrVMrmVBIBu9jMfjc11W6HdSTJkNZS5Yru80OR0krQVq-4-2_QOxvWSAHXiLMfkEtMmO3_SFOTle79CpMUzup7egDJ-ZyC"></script> <script src="//ottux.ottawa.ca/widgets/v1.4.5/js/chunk-vendors.js" async></script> <script src="//ottux.ottawa.ca/widgets/v1.4.5/js/app.js" async></script> <script src="/sites/default/files/js/js_hjUqOA0kl3KeIvyhff9rOa9ULAD3RJ5aVz5z66TGGYY.js?scope=footer&delta=3&language=en&theme=ottca_theme&include=eJx9T0ESwjAI_FBjLv4nQ1KmojRkArHW1xtnHDUevAC7wC5EEVOrUI4-vkt3VsdgqDbhzZjyxc-1FeDDC06LyMIYIAPvRkn9LzEx3Hf_DJOYJQh2whV93Bk2pi78zSZhhqIYTJauMvSedoGSZB3oXrfbYaN5wVGrVMrmVBIBu9jMfjc11W6HdSTJkNZS5Yru80OR0krQVq-4-2_QOxvWSAHXiLMfkEtMmO3_SFOTle79CpMUzup7egDJ-ZyC"></script> <script src="https://siteimproveanalytics.com/js/siteanalyze_876116.js"></script> <script src="/sites/default/files/js/js_D9zkMYjsKIVCz3GxDd5PX56TujJGA8HcfjusRXGRwDk.js?scope=footer&delta=5&language=en&theme=ottca_theme&include=eJx9T0ESwjAI_FBjLv4nQ1KmojRkArHW1xtnHDUevAC7wC5EEVOrUI4-vkt3VsdgqDbhzZjyxc-1FeDDC06LyMIYIAPvRkn9LzEx3Hf_DJOYJQh2whV93Bk2pi78zSZhhqIYTJauMvSedoGSZB3oXrfbYaN5wVGrVMrmVBIBu9jMfjc11W6HdSTJkNZS5Yru80OR0krQVq-4-2_QOxvWSAHXiLMfkEtMmO3_SFOTle79CpMUzup7egDJ-ZyC"></script> <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=1&cb=1436146720" async></script></body> </html>