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class="vector-toc-text">Algus</div> </a> </li> <li id="toc-Mõiste" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Mõiste"> <div class="vector-toc-text"> <span class="vector-toc-numb">1</span> <span>Mõiste</span> </div> </a> <ul id="toc-Mõiste-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Kvaliteedikriteeriumid" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Kvaliteedikriteeriumid"> <div class="vector-toc-text"> <span class="vector-toc-numb">2</span> <span>Kvaliteedikriteeriumid</span> </div> </a> <ul id="toc-Kvaliteedikriteeriumid-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Kvaliteedi_tagamine" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Kvaliteedi_tagamine"> <div class="vector-toc-text"> <span class="vector-toc-numb">3</span> <span>Kvaliteedi tagamine</span> </div> </a> <button aria-controls="toc-Kvaliteedi_tagamine-sublist" class="cdx-button cdx-button--weight-quiet cdx-button--icon-only vector-toc-toggle"> <span class="vector-icon mw-ui-icon-wikimedia-expand"></span> <span>Lülita ümber alaosa "Kvaliteedi tagamine"</span> </button> <ul id="toc-Kvaliteedi_tagamine-sublist" class="vector-toc-list"> <li id="toc-Kvaliteedijuhtimine" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Kvaliteedijuhtimine"> <div class="vector-toc-text"> <span class="vector-toc-numb">3.1</span> <span>Kvaliteedijuhtimine</span> </div> </a> <ul id="toc-Kvaliteedijuhtimine-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Auditeerimine" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Auditeerimine"> <div class="vector-toc-text"> <span class="vector-toc-numb">3.2</span> <span>Auditeerimine</span> </div> </a> <ul id="toc-Auditeerimine-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Kvaliteedikontroll" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Kvaliteedikontroll"> <div class="vector-toc-text"> <span class="vector-toc-numb">3.3</span> <span>Kvaliteedikontroll</span> </div> </a> <ul id="toc-Kvaliteedikontroll-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Erinevus_kvaliteedi_tagamise_ja_kvaliteedikontrolli_vahel" class="vector-toc-list-item vector-toc-level-2"> <a class="vector-toc-link" href="#Erinevus_kvaliteedi_tagamise_ja_kvaliteedikontrolli_vahel"> <div class="vector-toc-text"> <span class="vector-toc-numb">3.4</span> <span>Erinevus kvaliteedi tagamise ja kvaliteedikontrolli vahel</span> </div> </a> <ul id="toc-Erinevus_kvaliteedi_tagamise_ja_kvaliteedikontrolli_vahel-sublist" class="vector-toc-list"> </ul> </li> </ul> </li> <li id="toc-Vaata_ka" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Vaata_ka"> <div class="vector-toc-text"> <span class="vector-toc-numb">4</span> <span>Vaata ka</span> </div> </a> <ul id="toc-Vaata_ka-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Viited" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Viited"> <div class="vector-toc-text"> <span class="vector-toc-numb">5</span> <span>Viited</span> </div> </a> <ul id="toc-Viited-sublist" class="vector-toc-list"> </ul> </li> <li id="toc-Välislingid" class="vector-toc-list-item vector-toc-level-1 vector-toc-list-item-expanded"> <a class="vector-toc-link" href="#Välislingid"> <div class="vector-toc-text"> <span class="vector-toc-numb">6</span> <span>Välislingid</span> </div> </a> <ul id="toc-Välislingid-sublist" class="vector-toc-list"> </ul> </li> </ul> </div> </div> </nav> </div> </div> <div class="mw-content-container"> <main id="content" class="mw-body"> <header class="mw-body-header vector-page-titlebar"> <nav aria-label="Sisukord" class="vector-toc-landmark"> <div id="vector-page-titlebar-toc" class="vector-dropdown vector-page-titlebar-toc vector-button-flush-left" title="Sisukord" > <input type="checkbox" id="vector-page-titlebar-toc-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-vector-page-titlebar-toc" class="vector-dropdown-checkbox " aria-label="Lülita sisukord ümber" > <label id="vector-page-titlebar-toc-label" for="vector-page-titlebar-toc-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--icon-only " aria-hidden="true" ><span class="vector-icon mw-ui-icon-listBullet mw-ui-icon-wikimedia-listBullet"></span> <span class="vector-dropdown-label-text">Lülita sisukord ümber</span> </label> <div class="vector-dropdown-content"> <div id="vector-page-titlebar-toc-unpinned-container" class="vector-unpinned-container"> </div> </div> </div> </nav> <h1 id="firstHeading" class="firstHeading mw-first-heading"><span class="mw-page-title-main">Kvaliteet (majandus)</span></h1> <div id="p-lang-btn" class="vector-dropdown mw-portlet mw-portlet-lang" > <input type="checkbox" id="p-lang-btn-checkbox" role="button" aria-haspopup="true" data-event-name="ui.dropdown-p-lang-btn" class="vector-dropdown-checkbox mw-interlanguage-selector" aria-label="Mine teises keeles artiklisse. Saadaval 52 keeles" > <label id="p-lang-btn-label" for="p-lang-btn-checkbox" class="vector-dropdown-label cdx-button cdx-button--fake-button cdx-button--fake-button--enabled cdx-button--weight-quiet cdx-button--action-progressive mw-portlet-lang-heading-52" aria-hidden="true" ><span class="vector-icon mw-ui-icon-language-progressive mw-ui-icon-wikimedia-language-progressive"></span> <span class="vector-dropdown-label-text">52 keelt</span> </label> <div class="vector-dropdown-content"> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="interlanguage-link interwiki-af mw-list-item"><a href="https://af.wikipedia.org/wiki/Kwaliteit" title="Kwaliteit – afrikaani" lang="af" hreflang="af" data-title="Kwaliteit" data-language-autonym="Afrikaans" data-language-local-name="afrikaani" class="interlanguage-link-target"><span>Afrikaans</span></a></li><li class="interlanguage-link interwiki-ar mw-list-item"><a href="https://ar.wikipedia.org/wiki/%D8%AC%D9%88%D8%AF%D8%A9" title="جودة – araabia" lang="ar" hreflang="ar" data-title="جودة" data-language-autonym="العربية" data-language-local-name="araabia" class="interlanguage-link-target"><span>العربية</span></a></li><li class="interlanguage-link interwiki-id mw-list-item"><a href="https://id.wikipedia.org/wiki/Kualitas" title="Kualitas – indoneesia" lang="id" hreflang="id" data-title="Kualitas" data-language-autonym="Bahasa Indonesia" data-language-local-name="indoneesia" class="interlanguage-link-target"><span>Bahasa Indonesia</span></a></li><li class="interlanguage-link interwiki-bg mw-list-item"><a href="https://bg.wikipedia.org/wiki/%D0%9A%D0%B0%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%BE_(%D0%B1%D0%B8%D0%B7%D0%BD%D0%B5%D1%81)" title="Качество (бизнес) – bulgaaria" lang="bg" hreflang="bg" data-title="Качество (бизнес)" data-language-autonym="Български" data-language-local-name="bulgaaria" class="interlanguage-link-target"><span>Български</span></a></li><li class="interlanguage-link interwiki-ca mw-list-item"><a href="https://ca.wikipedia.org/wiki/Qualitat" title="Qualitat – katalaani" lang="ca" hreflang="ca" data-title="Qualitat" data-language-autonym="Català" data-language-local-name="katalaani" class="interlanguage-link-target"><span>Català</span></a></li><li class="interlanguage-link interwiki-cv mw-list-item"><a href="https://cv.wikipedia.org/wiki/%D0%9F%D0%B0%D1%85%D0%B0%D0%BB%C4%83%D1%85_(%D1%8D%D0%BA%D0%BE%D0%BD%D0%BE%D0%BC%D0%B8%D0%BA%D0%B0)" title="Пахалăх (экономика) – tšuvaši" lang="cv" hreflang="cv" data-title="Пахалăх (экономика)" data-language-autonym="Чӑвашла" data-language-local-name="tšuvaši" class="interlanguage-link-target"><span>Чӑвашла</span></a></li><li class="interlanguage-link interwiki-cs mw-list-item"><a href="https://cs.wikipedia.org/wiki/Kvalita" title="Kvalita – tšehhi" lang="cs" hreflang="cs" data-title="Kvalita" data-language-autonym="Čeština" data-language-local-name="tšehhi" class="interlanguage-link-target"><span>Čeština</span></a></li><li class="interlanguage-link interwiki-sn mw-list-item"><a href="https://sn.wikipedia.org/wiki/Husvinu" title="Husvinu – šona" lang="sn" hreflang="sn" data-title="Husvinu" data-language-autonym="ChiShona" data-language-local-name="šona" class="interlanguage-link-target"><span>ChiShona</span></a></li><li class="interlanguage-link interwiki-da mw-list-item"><a href="https://da.wikipedia.org/wiki/Kvalitet" title="Kvalitet – taani" lang="da" hreflang="da" data-title="Kvalitet" data-language-autonym="Dansk" data-language-local-name="taani" class="interlanguage-link-target"><span>Dansk</span></a></li><li class="interlanguage-link interwiki-de mw-list-item"><a href="https://de.wikipedia.org/wiki/Qualit%C3%A4t" title="Qualität – saksa" lang="de" hreflang="de" data-title="Qualität" data-language-autonym="Deutsch" data-language-local-name="saksa" class="interlanguage-link-target"><span>Deutsch</span></a></li><li class="interlanguage-link interwiki-en mw-list-item"><a href="https://en.wikipedia.org/wiki/Quality_(business)" title="Quality (business) – inglise" lang="en" hreflang="en" data-title="Quality (business)" data-language-autonym="English" data-language-local-name="inglise" class="interlanguage-link-target"><span>English</span></a></li><li class="interlanguage-link interwiki-es mw-list-item"><a href="https://es.wikipedia.org/wiki/Calidad" title="Calidad – hispaania" lang="es" hreflang="es" data-title="Calidad" data-language-autonym="Español" data-language-local-name="hispaania" class="interlanguage-link-target"><span>Español</span></a></li><li class="interlanguage-link interwiki-eo mw-list-item"><a href="https://eo.wikipedia.org/wiki/Kvalito" title="Kvalito – esperanto" lang="eo" hreflang="eo" data-title="Kvalito" data-language-autonym="Esperanto" data-language-local-name="esperanto" class="interlanguage-link-target"><span>Esperanto</span></a></li><li class="interlanguage-link interwiki-eu mw-list-item"><a href="https://eu.wikipedia.org/wiki/Kalitate" title="Kalitate – baski" lang="eu" hreflang="eu" data-title="Kalitate" data-language-autonym="Euskara" data-language-local-name="baski" class="interlanguage-link-target"><span>Euskara</span></a></li><li class="interlanguage-link interwiki-fa mw-list-item"><a href="https://fa.wikipedia.org/wiki/%DA%A9%DB%8C%D9%81%DB%8C%D8%AA_(%D8%AA%D8%AC%D8%A7%D8%B1%D8%AA)" title="کیفیت (تجارت) – pärsia" lang="fa" hreflang="fa" data-title="کیفیت (تجارت)" data-language-autonym="فارسی" data-language-local-name="pärsia" class="interlanguage-link-target"><span>فارسی</span></a></li><li class="interlanguage-link interwiki-ko mw-list-item"><a href="https://ko.wikipedia.org/wiki/%ED%92%88%EC%A7%88" title="품질 – korea" lang="ko" hreflang="ko" data-title="품질" data-language-autonym="한국어" data-language-local-name="korea" class="interlanguage-link-target"><span>한국어</span></a></li><li class="interlanguage-link interwiki-hy mw-list-item"><a href="https://hy.wikipedia.org/wiki/%D5%88%D6%80%D5%A1%D5%AF" title="Որակ – armeenia" lang="hy" hreflang="hy" data-title="Որակ" data-language-autonym="Հայերեն" data-language-local-name="armeenia" class="interlanguage-link-target"><span>Հայերեն</span></a></li><li class="interlanguage-link interwiki-hr mw-list-item"><a href="https://hr.wikipedia.org/wiki/Kvaliteta" title="Kvaliteta – horvaadi" lang="hr" hreflang="hr" data-title="Kvaliteta" data-language-autonym="Hrvatski" data-language-local-name="horvaadi" class="interlanguage-link-target"><span>Hrvatski</span></a></li><li class="interlanguage-link interwiki-io mw-list-item"><a href="https://io.wikipedia.org/wiki/Qualeso" title="Qualeso – ido" lang="io" hreflang="io" data-title="Qualeso" data-language-autonym="Ido" data-language-local-name="ido" class="interlanguage-link-target"><span>Ido</span></a></li><li class="interlanguage-link interwiki-it mw-list-item"><a href="https://it.wikipedia.org/wiki/Qualit%C3%A0_(economia)" title="Qualità (economia) – itaalia" lang="it" hreflang="it" data-title="Qualità (economia)" data-language-autonym="Italiano" data-language-local-name="itaalia" class="interlanguage-link-target"><span>Italiano</span></a></li><li class="interlanguage-link interwiki-he mw-list-item"><a href="https://he.wikipedia.org/wiki/%D7%90%D7%99%D7%9B%D7%95%D7%AA" title="איכות – heebrea" lang="he" hreflang="he" data-title="איכות" data-language-autonym="עברית" data-language-local-name="heebrea" class="interlanguage-link-target"><span>עברית</span></a></li><li class="interlanguage-link interwiki-kn mw-list-item"><a href="https://kn.wikipedia.org/wiki/%E0%B2%97%E0%B3%81%E0%B2%A3%E0%B2%AE%E0%B2%9F%E0%B3%8D%E0%B2%9F_(%E0%B2%B5%E0%B3%8D%E0%B2%AF%E0%B2%BE%E0%B2%AA%E0%B2%BE%E0%B2%B0)" title="ಗುಣಮಟ್ಟ (ವ್ಯಾಪಾರ) – kannada" lang="kn" hreflang="kn" data-title="ಗುಣಮಟ್ಟ (ವ್ಯಾಪಾರ)" data-language-autonym="ಕನ್ನಡ" data-language-local-name="kannada" class="interlanguage-link-target"><span>ಕನ್ನಡ</span></a></li><li class="interlanguage-link interwiki-kk mw-list-item"><a href="https://kk.wikipedia.org/wiki/%D3%A8%D0%BD%D1%96%D0%BC_%D1%81%D0%B0%D0%BF%D0%B0%D1%81%D1%8B" title="Өнім сапасы – kasahhi" lang="kk" hreflang="kk" data-title="Өнім сапасы" data-language-autonym="Қазақша" data-language-local-name="kasahhi" class="interlanguage-link-target"><span>Қазақша</span></a></li><li class="interlanguage-link interwiki-sw mw-list-item"><a href="https://sw.wikipedia.org/wiki/Ubora" title="Ubora – suahiili" lang="sw" hreflang="sw" data-title="Ubora" data-language-autonym="Kiswahili" data-language-local-name="suahiili" class="interlanguage-link-target"><span>Kiswahili</span></a></li><li class="interlanguage-link interwiki-lv mw-list-item"><a href="https://lv.wikipedia.org/wiki/Kvalit%C4%81te" title="Kvalitāte – läti" lang="lv" hreflang="lv" data-title="Kvalitāte" data-language-autonym="Latviešu" data-language-local-name="läti" class="interlanguage-link-target"><span>Latviešu</span></a></li><li class="interlanguage-link interwiki-hu mw-list-item"><a href="https://hu.wikipedia.org/wiki/Min%C5%91s%C3%A9g" title="Minőség – ungari" lang="hu" hreflang="hu" data-title="Minőség" data-language-autonym="Magyar" data-language-local-name="ungari" class="interlanguage-link-target"><span>Magyar</span></a></li><li class="interlanguage-link interwiki-mk mw-list-item"><a href="https://mk.wikipedia.org/wiki/%D0%9A%D0%B0%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%BE" title="Качество – makedoonia" lang="mk" hreflang="mk" data-title="Качество" data-language-autonym="Македонски" data-language-local-name="makedoonia" class="interlanguage-link-target"><span>Македонски</span></a></li><li class="interlanguage-link interwiki-ml mw-list-item"><a href="https://ml.wikipedia.org/wiki/%E0%B4%97%E0%B5%81%E0%B4%A3%E0%B4%A8%E0%B4%BF%E0%B4%B2%E0%B4%B5%E0%B4%BE%E0%B4%B0%E0%B4%82" title="ഗുണനിലവാരം – malajalami" lang="ml" hreflang="ml" data-title="ഗുണനിലവാരം" data-language-autonym="മലയാളം" data-language-local-name="malajalami" class="interlanguage-link-target"><span>മലയാളം</span></a></li><li class="interlanguage-link interwiki-nl mw-list-item"><a href="https://nl.wikipedia.org/wiki/Kwaliteit_(eigenschap)" title="Kwaliteit (eigenschap) – hollandi" lang="nl" hreflang="nl" data-title="Kwaliteit (eigenschap)" data-language-autonym="Nederlands" data-language-local-name="hollandi" class="interlanguage-link-target"><span>Nederlands</span></a></li><li class="interlanguage-link interwiki-ja mw-list-item"><a href="https://ja.wikipedia.org/wiki/%E5%93%81%E8%B3%AA" title="品質 – jaapani" lang="ja" hreflang="ja" data-title="品質" data-language-autonym="日本語" data-language-local-name="jaapani" class="interlanguage-link-target"><span>日本語</span></a></li><li class="interlanguage-link interwiki-no mw-list-item"><a href="https://no.wikipedia.org/wiki/Kvalitet" title="Kvalitet – norra bokmål" lang="nb" hreflang="nb" data-title="Kvalitet" data-language-autonym="Norsk bokmål" data-language-local-name="norra bokmål" class="interlanguage-link-target"><span>Norsk bokmål</span></a></li><li class="interlanguage-link interwiki-nn mw-list-item"><a href="https://nn.wikipedia.org/wiki/Kvalitet" title="Kvalitet – uusnorra" lang="nn" hreflang="nn" data-title="Kvalitet" data-language-autonym="Norsk nynorsk" data-language-local-name="uusnorra" class="interlanguage-link-target"><span>Norsk nynorsk</span></a></li><li class="interlanguage-link interwiki-oc mw-list-item"><a href="https://oc.wikipedia.org/wiki/Qualitat" title="Qualitat – oksitaani" lang="oc" hreflang="oc" data-title="Qualitat" data-language-autonym="Occitan" data-language-local-name="oksitaani" class="interlanguage-link-target"><span>Occitan</span></a></li><li class="interlanguage-link interwiki-ps mw-list-item"><a href="https://ps.wikipedia.org/wiki/%DA%A9%D9%8A%D9%81%D9%8A%D8%AA" title="کيفيت – puštu" lang="ps" hreflang="ps" data-title="کيفيت" data-language-autonym="پښتو" data-language-local-name="puštu" class="interlanguage-link-target"><span>پښتو</span></a></li><li class="interlanguage-link interwiki-pl mw-list-item"><a href="https://pl.wikipedia.org/wiki/Jako%C5%9B%C4%87" title="Jakość – poola" lang="pl" hreflang="pl" data-title="Jakość" data-language-autonym="Polski" data-language-local-name="poola" class="interlanguage-link-target"><span>Polski</span></a></li><li class="interlanguage-link interwiki-pt mw-list-item"><a href="https://pt.wikipedia.org/wiki/Qualidade" title="Qualidade – portugali" lang="pt" hreflang="pt" data-title="Qualidade" data-language-autonym="Português" data-language-local-name="portugali" class="interlanguage-link-target"><span>Português</span></a></li><li class="interlanguage-link interwiki-ro mw-list-item"><a href="https://ro.wikipedia.org/wiki/Calitate" title="Calitate – rumeenia" lang="ro" hreflang="ro" data-title="Calitate" data-language-autonym="Română" data-language-local-name="rumeenia" class="interlanguage-link-target"><span>Română</span></a></li><li class="interlanguage-link interwiki-ru mw-list-item"><a href="https://ru.wikipedia.org/wiki/%D0%9A%D0%B0%D1%87%D0%B5%D1%81%D1%82%D0%B2%D0%BE_%D0%BF%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%86%D0%B8%D0%B8" title="Качество продукции – vene" lang="ru" hreflang="ru" data-title="Качество продукции" data-language-autonym="Русский" data-language-local-name="vene" class="interlanguage-link-target"><span>Русский</span></a></li><li class="interlanguage-link interwiki-sc mw-list-item"><a href="https://sc.wikipedia.org/wiki/Calidade_(economia)" title="Calidade (economia) – sardi" lang="sc" hreflang="sc" data-title="Calidade (economia)" data-language-autonym="Sardu" data-language-local-name="sardi" class="interlanguage-link-target"><span>Sardu</span></a></li><li class="interlanguage-link interwiki-sq mw-list-item"><a href="https://sq.wikipedia.org/wiki/Cil%C3%ABsia_(biznes)" title="Cilësia (biznes) – albaania" lang="sq" hreflang="sq" data-title="Cilësia (biznes)" data-language-autonym="Shqip" data-language-local-name="albaania" class="interlanguage-link-target"><span>Shqip</span></a></li><li class="interlanguage-link interwiki-simple mw-list-item"><a href="https://simple.wikipedia.org/wiki/Quality" title="Quality – lihtsustatud inglise" lang="en-simple" hreflang="en-simple" data-title="Quality" data-language-autonym="Simple English" data-language-local-name="lihtsustatud inglise" class="interlanguage-link-target"><span>Simple English</span></a></li><li class="interlanguage-link interwiki-sk mw-list-item"><a href="https://sk.wikipedia.org/wiki/Kvalita_(ekonomika)" title="Kvalita (ekonomika) – slovaki" lang="sk" hreflang="sk" data-title="Kvalita (ekonomika)" data-language-autonym="Slovenčina" data-language-local-name="slovaki" class="interlanguage-link-target"><span>Slovenčina</span></a></li><li class="interlanguage-link interwiki-so mw-list-item"><a href="https://so.wikipedia.org/wiki/Haabka" title="Haabka – somaali" lang="so" hreflang="so" data-title="Haabka" data-language-autonym="Soomaaliga" data-language-local-name="somaali" class="interlanguage-link-target"><span>Soomaaliga</span></a></li><li class="interlanguage-link interwiki-fi mw-list-item"><a href="https://fi.wikipedia.org/wiki/Laatu" title="Laatu – soome" lang="fi" hreflang="fi" data-title="Laatu" data-language-autonym="Suomi" data-language-local-name="soome" class="interlanguage-link-target"><span>Suomi</span></a></li><li class="interlanguage-link interwiki-sv mw-list-item"><a href="https://sv.wikipedia.org/wiki/Kvalitet" title="Kvalitet – rootsi" lang="sv" hreflang="sv" data-title="Kvalitet" data-language-autonym="Svenska" data-language-local-name="rootsi" class="interlanguage-link-target"><span>Svenska</span></a></li><li class="interlanguage-link interwiki-ta mw-list-item"><a href="https://ta.wikipedia.org/wiki/%E0%AE%A4%E0%AE%B0%E0%AE%AE%E0%AF%8D_(%E0%AE%B5%E0%AE%A3%E0%AE%BF%E0%AE%95%E0%AE%AE%E0%AF%8D)" title="தரம் (வணிகம்) – tamili" lang="ta" hreflang="ta" data-title="தரம் (வணிகம்)" data-language-autonym="தமிழ்" data-language-local-name="tamili" class="interlanguage-link-target"><span>தமிழ்</span></a></li><li class="interlanguage-link interwiki-vi mw-list-item"><a href="https://vi.wikipedia.org/wiki/Ch%E1%BA%A5t_l%C6%B0%E1%BB%A3ng_(kinh_doanh)" title="Chất lượng (kinh doanh) – vietnami" lang="vi" hreflang="vi" data-title="Chất lượng (kinh doanh)" data-language-autonym="Tiếng Việt" data-language-local-name="vietnami" class="interlanguage-link-target"><span>Tiếng Việt</span></a></li><li class="interlanguage-link interwiki-tr mw-list-item"><a href="https://tr.wikipedia.org/wiki/Kalite" title="Kalite – türgi" lang="tr" hreflang="tr" data-title="Kalite" data-language-autonym="Türkçe" data-language-local-name="türgi" class="interlanguage-link-target"><span>Türkçe</span></a></li><li class="interlanguage-link interwiki-uk mw-list-item"><a href="https://uk.wikipedia.org/wiki/%D0%AF%D0%BA%D1%96%D1%81%D1%82%D1%8C_%D0%BF%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%86%D1%96%D1%97" title="Якість продукції – ukraina" lang="uk" hreflang="uk" data-title="Якість продукції" data-language-autonym="Українська" data-language-local-name="ukraina" class="interlanguage-link-target"><span>Українська</span></a></li><li class="interlanguage-link interwiki-ur mw-list-item"><a href="https://ur.wikipedia.org/wiki/%D9%85%D8%B9%DB%8C%D8%A7%D8%B1_(%DA%A9%D8%A7%D8%B1%D9%88%D8%A8%D8%A7%D8%B1)" title="معیار (کاروبار) – urdu" lang="ur" hreflang="ur" data-title="معیار (کاروبار)" data-language-autonym="اردو" data-language-local-name="urdu" class="interlanguage-link-target"><span>اردو</span></a></li><li class="interlanguage-link interwiki-zh-yue mw-list-item"><a href="https://zh-yue.wikipedia.org/wiki/%E5%93%81%E8%B3%AA" title="品質 – kantoni" lang="yue" hreflang="yue" data-title="品質" data-language-autonym="粵語" data-language-local-name="kantoni" class="interlanguage-link-target"><span>粵語</span></a></li><li class="interlanguage-link interwiki-zh mw-list-item"><a href="https://zh.wikipedia.org/wiki/%E5%93%81%E8%B4%A8" title="品质 – hiina" lang="zh" hreflang="zh" data-title="品质" data-language-autonym="中文" data-language-local-name="hiina" class="interlanguage-link-target"><span>中文</span></a></li> </ul> <div class="after-portlet after-portlet-lang"><span class="wb-langlinks-edit wb-langlinks-link"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q185957#sitelinks-wikipedia" title="Muuda keelelinke" class="wbc-editpage">Muuda linke</a></span></div> </div> </div> </div> </header> <div class="vector-page-toolbar"> <div class="vector-page-toolbar-container"> <div id="left-navigation"> <nav aria-label="Nimeruumid"> <div id="p-associated-pages" class="vector-menu vector-menu-tabs mw-portlet mw-portlet-associated-pages" > <div 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id="t-info" class="mw-list-item"><a href="/w/index.php?title=Kvaliteet_(majandus)&action=info" title="Lisateave selle lehekülje kohta"><span>Lehekülje teave</span></a></li><li id="t-cite" class="mw-list-item"><a href="/w/index.php?title=Eri:Sellele_lehek%C3%BCljele_viitamine&page=Kvaliteet_%28majandus%29&id=6782720&wpFormIdentifier=titleform" title="Teave sellele leheküljele viitamise kohta"><span>Viita leheküljele</span></a></li><li id="t-urlshortener" class="mw-list-item"><a href="/w/index.php?title=Eri:UrlShortener&url=https%3A%2F%2Fet.wikipedia.org%2Fwiki%2FKvaliteet_%28majandus%29"><span>Hangi lühendatud URL</span></a></li><li id="t-urlshortener-qrcode" class="mw-list-item"><a href="/w/index.php?title=Eri:QrCode&url=https%3A%2F%2Fet.wikipedia.org%2Fwiki%2FKvaliteet_%28majandus%29"><span>Laadi alla QR-kood</span></a></li> </ul> </div> </div> <div id="p-wikibase-otherprojects" class="vector-menu mw-portlet mw-portlet-wikibase-otherprojects" > <div class="vector-menu-heading"> Teistes projektides </div> <div class="vector-menu-content"> <ul class="vector-menu-content-list"> <li class="wb-otherproject-link wb-otherproject-commons mw-list-item"><a href="https://commons.wikimedia.org/wiki/Category:Quality" hreflang="en"><span>Commons</span></a></li><li id="t-wikibase" class="wb-otherproject-link wb-otherproject-wikibase-dataitem mw-list-item"><a href="https://www.wikidata.org/wiki/Special:EntityPage/Q185957" title="Link andmehoidla seonduva üksuse juurde [g]" accesskey="g"><span>Andmeüksus</span></a></li> </ul> </div> </div> </div> </div> </div> </div> </nav> </div> </div> </div> <div class="vector-column-end"> <div class="vector-sticky-pinned-container"> <nav class="vector-page-tools-landmark" aria-label="Lehekülje tööriistad"> <div id="vector-page-tools-pinned-container" class="vector-pinned-container"> </div> </nav> <nav class="vector-appearance-landmark" aria-label="Ilme"> <div id="vector-appearance-pinned-container" class="vector-pinned-container"> <div id="vector-appearance" class="vector-appearance vector-pinnable-element"> <div class="vector-pinnable-header vector-appearance-pinnable-header vector-pinnable-header-pinned" data-feature-name="appearance-pinned" data-pinnable-element-id="vector-appearance" data-pinned-container-id="vector-appearance-pinned-container" data-unpinned-container-id="vector-appearance-unpinned-container" > <div class="vector-pinnable-header-label">Ilme</div> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-pin-button" data-event-name="pinnable-header.vector-appearance.pin">vii külgpaanile</button> <button class="vector-pinnable-header-toggle-button vector-pinnable-header-unpin-button" data-event-name="pinnable-header.vector-appearance.unpin">peida</button> </div> </div> </div> </nav> </div> </div> <div id="bodyContent" class="vector-body" aria-labelledby="firstHeading" data-mw-ve-target-container> <div class="vector-body-before-content"> <div class="mw-indicators"> </div> <div id="siteSub" class="noprint">Allikas: Vikipeedia</div> </div> <div id="contentSub"><div id="mw-content-subtitle"></div></div> <div id="mw-content-text" class="mw-body-content"><div class="mw-content-ltr mw-parser-output" lang="et" dir="ltr"><div class="nomobile"><style data-mw-deduplicate="TemplateStyles:r6739384">.mw-parser-output th.mbox-text,.mw-parser-output td.mbox-text{border:none;padding:0.25em 0.9em;width:100%}.mw-parser-output td.mbox-image{border:none;padding:2px 0 2px 0.9em;text-align:center}.mw-parser-output td.mbox-imageright{border:none;padding:2px 0.9em 2px 0;text-align:center}.mw-parser-output td.mbox-empty-cell{border:none;padding:0;width:1px}.mw-parser-output table.ambox{margin:0 10%;border:1px solid #aaa;border-left:10px solid #1e90ff;background:#fbfbfb}.mw-parser-output table.ambox~table.ambox:not(.mbox-small-left){margin-top:-1px}.mw-parser-output .ambox th.mbox-text,.mw-parser-output .ambox td.mbox-text{padding:0.25em 0.5em}.mw-parser-output .ambox 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#a2a9b1;background-color:var(--background-color-neutral-subtle,#f8f9fa)}.mw-parser-output table.tmbox{margin:4px 10%;border-collapse:collapse;border:1px solid #c0c090;background:#f8eaba}.mw-parser-output table.fmbox{clear:both;margin:0.2em 0;width:100%;border:1px solid #aaa;background-color:var(--background-color-interactive-subtle,#f8f9fa)}.mw-parser-output table.fmbox-editnotice{background-color:transparent}.mw-parser-output table.mbox-small{clear:right;float:right;margin:4px 0 4px 1em;width:238px;font-size:88%;line-height:1.25em}.mw-parser-output table.mbox-small-left{margin:4px 1em 4px 0;width:238px;border-collapse:collapse;font-size:88%;line-height:1.25em}@media screen{html.skin-theme-clientpref-night .mw-parser-output .cmbox{background-color:#0d1a27}html.skin-theme-clientpref-night .mw-parser-output .tmbox{background-color:#2e2505}}@media screen and (prefers-color-scheme:dark){html.skin-theme-clientpref-os .mw-parser-output .cmbox{background-color:#0d1a27}html.skin-theme-clientpref-os .mw-parser-output .tmbox{background-color:#2e2505}}</style></div><table class="metadata plainlinks ambox ambox-content" role="presentation"><tbody><tr><td class="mbox-image"><span typeof="mw:File"><span><img src="//upload.wikimedia.org/wikipedia/commons/thumb/8/85/Edit-copy_orange_button.svg/35px-Edit-copy_orange_button.svg.png" decoding="async" width="35" height="35" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/8/85/Edit-copy_orange_button.svg/53px-Edit-copy_orange_button.svg.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/8/85/Edit-copy_orange_button.svg/70px-Edit-copy_orange_button.svg.png 2x" data-file-width="43" data-file-height="43" /></span></span></td><td class="mbox-text"><div class="mbox-text-span"><b>See artikkel</b> <b>vajab <a href="/wiki/Vikipeedia:Artiklite_toimetamine" title="Vikipeedia:Artiklite toimetamine">toimetamist</a></b>.<span class="hide-when-compact"></span> <small><i>(Märts 2007)</i></small><span class="hide-when-compact"> <br /><small>Palun aita <a class="external text" href="https://et.wikipedia.org/w/index.php?title=Kvaliteet_(majandus)&action=edit">artiklit toimetada</a>.</small> <small>(<a href="/wiki/Juhend:Toimetusm%C3%A4rkuste_eemaldamine" title="Juhend:Toimetusmärkuste eemaldamine">Kuidas ja millal see märkus eemaldada?</a>)</small></span><span class="hide-when-compact"></span></div></td></tr></tbody></table> <p><b>Kvaliteet</b> (<a href="/wiki/Ladina_keel" title="Ladina keel">ladina keeles</a> <i>qualitas</i>, omadus, laad, headus) on <a href="/wiki/Majandus" title="Majandus">majanduses</a> <a href="/wiki/Toode" title="Toode">toote</a> või <a href="/wiki/Teenus" title="Teenus">teenuse</a> tarbimisomaduste kogum, vastavus otstarbele ning tarbija vajadustele ja nõudmistele. </p> <meta property="mw:PageProp/toc" /> <div class="mw-heading mw-heading2"><h2 id="Mõiste"><span id="M.C3.B5iste"></span>Mõiste</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=1" title="Muuda alaosa "Mõiste"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=1" title="Muuda alaosa "Mõiste" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Majanduses on kvaliteet protsessi, toote, tegevuse, süsteemi, organisatsiooni või mistahes nende kombinatsioonide eristavate tunnuste kogum, mis võimaldab rahuldada kindlaks määratud ja eeldatavaid vajadusi.<sup id="cite_ref-gxIBH_1-0" class="reference"><a href="#cite_note-gxIBH-1"><span class="cite-bracket">[</span>1<span class="cite-bracket">]</span></a></sup> See on püüdlemine täiuslikkuse poole ning täiuslikkus tähendab teha õiget asja õigesti.<sup id="cite_ref-7QpBw_2-0" class="reference"><a href="#cite_note-7QpBw-2"><span class="cite-bracket">[</span>2<span class="cite-bracket">]</span></a></sup> Tootmises on kvaliteet mõõde täiuslikkusest või seisundist, kus puuduvad vead ja olulised erinevused. See on tingitud rangest ja järjekindlast pühendumusest teatud standarditele, mis tagavad toote ühetaolisuse konkreetsete klientide või kasutajate vajaduste rahuldamiseks.<sup id="cite_ref-dULA0_3-0" class="reference"><a href="#cite_note-dULA0-3"><span class="cite-bracket">[</span>3<span class="cite-bracket">]</span></a></sup> Kvaliteet ilmneb mitmesugustes erinevates suhetes, kus esitatakse nõudmisi ja neid nõudmisi ka täidetakse.<sup id="cite_ref-:0_4-0" class="reference"><a href="#cite_note-:0-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> Kvaliteet on suhteline nähtus, kuna igal inimesel on oma ettekujutus ja arusaam kvaliteedist. Ometi aga teab inimene, kui ta kvaliteeti kogeb või näeb.<sup id="cite_ref-Y25Ck_5-0" class="reference"><a href="#cite_note-Y25Ck-5"><span class="cite-bracket">[</span>5<span class="cite-bracket">]</span></a></sup> Kvaliteedi määrab klient. Kvaliteet kujuneb kliendi ootuste ja kogetud teenuste subjektiivsest võrdlusest. Kliendid aga võivad tajuda kvaliteeti täiesti erinevalt ning kvaliteet võib neile tähendada täiesti erinevat asja, emotsiooni või tunnet. Kliendid tajuvad kvaliteeti tervikult – kuidas toode või teenus temani jõuab ning millist väärtust see tema jaoks sisaldab. Teeninduses toimub pidevalt erinevaid vastastikuseid tegevusi teenuse osutaja ja kliendi vahel, mis mõjutavad oluliselt klientide poolt tajutavat kvaliteeti.<sup id="cite_ref-:1_6-0" class="reference"><a href="#cite_note-:1-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> </p><p>Kvaliteeti ennast võib vaadelda ka kui väärtust. Inimajaloo jooksul on mitmesugused erinevad ühiskonnad ja sotsiaalsed liikumised loonud ja avaldanud <a href="/wiki/V%C3%A4%C3%A4rtused" title="Väärtused">väärtusi</a>, nagu vabadus, individuaalsus ja kaasinimestest lugupidamine. Sellega sarnaselt on ka kvaliteediliikumine aktiivselt propageerinud teatud väärtusi. Kõige üldisemal tasemel tähendab kvaliteet eelistada kõiges headust, eetika anda endast parim ning oodata parimat, austades professionaalsust, ilu ja oskuseid. Kvaliteet on oluline, sest see aitab meil eristada head halvast, vastuvõetavat vastuvõetamatust ning mahajääjaid tegutsejatest. Kvaliteet rajaneb väärtustel ning seda väljendatakse oma valikutega.<sup id="cite_ref-:0_4-1" class="reference"><a href="#cite_note-:0-4"><span class="cite-bracket">[</span>4<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Kvaliteedikriteeriumid">Kvaliteedikriteeriumid</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=2" title="Muuda alaosa "Kvaliteedikriteeriumid"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=2" title="Muuda alaosa "Kvaliteedikriteeriumid" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Kvaliteet on majanduses suhteline (subjektiivne) mõiste, sest igale inimesele või ettevõttele on igal asjal erinev tarbimisväärtus, mida saab ka erinevalt mõõta ja käsitleda. Kvaliteetne on selline asi, mis suudab realiseerida kõige paremini oma ideed (olemust). Oma olemust viib asi ellu temale asetatud ülesannete täitmise kaudu. Seega, mida paremini asi oma ülesannetega (funktsioonidega) toime tuleb, seda kvaliteetsem ta on. Kvaliteet on subjektiivne nähtus. See on subjekti ja objekti vaheline suhe. Näiteks kui ühele inimesele on oluline, et riideese hoiaks hästi sooja ja peaks kaua vastu, siis teisele on oluline, et see rõivaese kindlasti <a href="/wiki/Mood" title="Mood">moes</a> oleks, ja kolmandale, et rõivas oleks kindlat <a href="/w/index.php?title=Kaitsev%C3%A4rvus&action=edit&redlink=1" class="new" title="Kaitsevärvus (pole veel kirjutatud)">kaitsevärvi</a> ja veekindel – neil on rõivast erinev arusaam ja tarbimisvajadus. </p><p>Erinevate osapoolte jaoks võib sõnast "kvaliteet" olla täiesti erinev arusaam. Seetõttu on vaja seada kvaliteedikriteeriumid ja töötada välja meetodid nendele vastavuse kontrollimiseks. </p> <ul><li>Tootmiskeskne kvaliteet</li> <li>Tootekeskne kvaliteet</li> <li>Väärtuskeskne kvaliteet</li> <li>Keskkonnakvaliteet ehk keskkonnasõbralikkus</li> <li>Kliendikeskne kvaliteet ehk vastavus kliendi ootustele</li></ul> <p>Kliendi kvaliteeditaju koosneb kvaliteeditasemest, kvaliteedi kõikumistest ja muljest. Kvaliteeti ei saa tõendada, kui pole seatud kindlat eesmärki ehk <a href="/w/index.php?title=Kvaliteedikriteerium&action=edit&redlink=1" class="new" title="Kvaliteedikriteerium (pole veel kirjutatud)">kvaliteedikriteeriumit</a>. </p> <div class="mw-heading mw-heading2"><h2 id="Kvaliteedi_tagamine">Kvaliteedi tagamine</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=3" title="Muuda alaosa "Kvaliteedi tagamine"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=3" title="Muuda alaosa "Kvaliteedi tagamine" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure class="mw-default-size" typeof="mw:File/Thumb"><a href="/wiki/Fail:Kvaliteedi_tagamine.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/7/76/Kvaliteedi_tagamine.png/220px-Kvaliteedi_tagamine.png" decoding="async" width="220" height="183" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/7/76/Kvaliteedi_tagamine.png/330px-Kvaliteedi_tagamine.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/7/76/Kvaliteedi_tagamine.png/440px-Kvaliteedi_tagamine.png 2x" data-file-width="526" data-file-height="438" /></a><figcaption></figcaption></figure> <p><b>Kvaliteedi tagamine</b> on süstemaatiline protsess, millega kontrollitakse, kas väljatöötatav või toodetav toode või osutatav teenus vastab spetsiifilistele nõuetele.<sup id="cite_ref-6wqyo_7-0" class="reference"><a href="#cite_note-6wqyo-7"><span class="cite-bracket">[</span>7<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Kvaliteedijuhtimine">Kvaliteedijuhtimine</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=4" title="Muuda alaosa "Kvaliteedijuhtimine"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=4" title="Muuda alaosa "Kvaliteedijuhtimine" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Kvaliteedi tagamise süsteem suurendab klientide usaldust ja ettevõtte usaldusväärsust, parandab tööprotsesse ja tõhusust ning võimaldab ettevõttel paremini konkureerida teistega. Paljudel ettevõtetel on kvaliteedi tagamiseks loodud ka eraldi osakond. Üks rahvusvaheline standard, mida paljud ettevõtted kasutavad tagamaks ettevõtte kvaliteedi tagamise süsteemi olemasolu ja tõhusus on ISO 9000. Vastavus ISO 9000-le garanteerib, et ettevõte pakub kvaliteetset toodet või teenust.<sup id="cite_ref-6wqyo_7-1" class="reference"><a href="#cite_note-6wqyo-7"><span class="cite-bracket">[</span>7<span class="cite-bracket">]</span></a></sup> <i>ISO 9000: 2015: kvaliteedijuhtimissüsteemid</i> – selle põhialused ja sõnavara defineerivad kvaliteeti kui "tase, mille ulatuses eseme iseloomulikud omadused vastavad nõuetele". Lihtsalt öeldes on kvaliteet vastav klientide nõuetele.<sup id="cite_ref-:2_8-0" class="reference"><a href="#cite_note-:2-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> Olemaks sertifitseeritud, peab ettevõtte juhatus kavandama ettevõtte kvaliteedi tagamise eesmärgid. Need kodifitseeritakse ettevõtte spetsiifikat arvestavasse poliitikasse ja juhistesse.<sup id="cite_ref-nqANl_9-0" class="reference"><a href="#cite_note-nqANl-9"><span class="cite-bracket">[</span>9<span class="cite-bracket">]</span></a></sup> Kvaliteedijuhtimise süsteem hõlmab kõiki üldiseid juhtimisfunktsioone, mis määravad kvaliteedipoliitika, eesmärgid, kohustused ja nende rakendamise. Nagu ISO 9000 selgitab, pakub juhtimissüsteem võimalusi välja töötada eesmärke ning võimalusi neid eesmärke saavutada.<sup id="cite_ref-:2_8-1" class="reference"><a href="#cite_note-:2-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> </p><p>Kvaliteedi tagamiseks on tootepakkujal või teenuseosutajal vaja teada kliendi vajadusi ja rahulolu pakutava toote või teenusega. Selleks on vaja koguda klientidelt tagasisidet, et tagada toote või teenuse pidev parendamine. Oluline on ka tagasiside küsimine personalilt, kuna ilma rahuloleva personalita on raske luua kliendi rahulolu.<sup id="cite_ref-HuWam_10-0" class="reference"><a href="#cite_note-HuWam-10"><span class="cite-bracket">[</span>10<span class="cite-bracket">]</span></a></sup> Tootepakkujale või teenuseosutajale on kliendi hinnang toote või teenuse kvaliteedi kohta väga oluline, kuna see määrab toote või teenuse kasutamise sageduse ning erinevuse konkurentidest. Kuna negatiivsed emotsioonid on oluliselt mõjusamad kui positiivsed emotsioonid, siis on iga tootepakkuja või teenuseosutaja eesmärk hoida teenuse kvaliteet sellisena, et see pakuks kliendile võimalikult vähe negatiivseid emotsioone. Kuigi emotsioone mõõta on raske, on inimkatsete abil määratletud olulisemad tegurid, mida klient alateadlikult hindab. Nende faktorite põhjal saab mõõta ka teenuse kvaliteeti. Üks võimalus, kuidas tagada kvaliteedi pidev areng on luua süsteem, mis aitab välja mõelda uusi ideid ning mõõdab, et kvaliteet nõutud tasemest allapoole ei langeks.<sup id="cite_ref-:1_6-1" class="reference"><a href="#cite_note-:1-6"><span class="cite-bracket">[</span>6<span class="cite-bracket">]</span></a></sup> </p><p>Kvaliteedi tagamine järgib kahte printsiipi ehk põhimõtet: <i>vastavus eesmärgile</i> – toode või teenus peab vastama ettenähtud eesmärgile ning <i>esmakordselt õige</i> – vead peavad olema eemaldatud. Need kaks printsiipi ilmnevad juba enne uue tehnilise toote välja töötamist ehk projekteerimist: projekteerimise eesmärk on, et see töötaks korra, kuid kvaliteedi tagamise eesmärk on, et see töötaks pidevalt. Kvaliteedi tagamine hõlmab toorainete, komplektide, toodete ja nende komplektide ning tootmisega seotud teenuste juhtimist ning samuti juhtimis-, tootmis- ja inspekteerimisprotsesse.<sup id="cite_ref-11" class="reference"><a href="#cite_note-11"><span class="cite-bracket">[</span>11<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Auditeerimine">Auditeerimine</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=5" title="Muuda alaosa "Auditeerimine"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=5" title="Muuda alaosa "Auditeerimine" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Auditeerimine on üks osa kvaliteedi tagamisese protsessist. Auditeerimine on oluline, kuna seda kasutatakse tegelike tingimuste võrdlemiseks nõuetega ning nende tulemuste juhtimiseks. Raamatus "The Quality Audit: A Management Evaluation Tool" (McGraw-Hill, 1988) kirjutas Charles Mill, et auditeerimine ja inspektsioon ei ole võrdväärsed. Audiitor võib küll kasutada inspekteerimistehnikaid, kuid audit ei tohiks osaleda kontrolli teostamisel, mille tulemusena toimub toote või teenuse tegelik vastuvõtt või tagasilükkamine. Audit peaks olema seotud protsessi hindamisega ning kontrollima tootmistegevust.<sup id="cite_ref-:2_8-2" class="reference"><a href="#cite_note-:2-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> On olemas kolme tüüpi auditeid: tooteaudit (sealhulgas ka teenuseaudit); protsessiaudit; süsteemi audit. Audiitor võib spetsialiseeruda auditi eesmärkidel põhinevatele auditiliikidele, näiteks vastavuse või teostuse kontrollimine. Mõnedel audititel on eriotstarbelised halduslikud eesmärgid, näiteks dokumentide, riskide või teostuse auditeerimine, või jätkata lõpetatud parandusmeetmete järgimist.<sup id="cite_ref-12" class="reference"><a href="#cite_note-12"><span class="cite-bracket">[</span>12<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Kvaliteedikontroll">Kvaliteedikontroll</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=6" title="Muuda alaosa "Kvaliteedikontroll"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=6" title="Muuda alaosa "Kvaliteedikontroll" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Kvaliteedikontroll on tegevus või tegevuste kogum, mille eesmärk on, et valminud toode või teenus vastab kvaliteedi kriteeriumidele ja kliendi või kasutaja vajadustele. Kvaliteedikontroll sarnaneb kvaliteedi tagamise protsessiga, kuid ei ole siiski sama.<sup id="cite_ref-:3_13-0" class="reference"><a href="#cite_note-:3-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup> Kvaliteedikontroll kui niisugune ei ole sugugi uus valdkond. Kvaliteedikontrolli tuleks aga kasutada ka traditsioonilisel dokumendipõhisel projekteerimisel. Praktikas nõuab see suurt hoolikust just muudatuste korral ning on osutunud üsna vaevarikkaks. Tihtipeale juhtub, et probleemid tulevad ilmsiks alles hädaolukorras ning sellega kaasnevad ka olulised lisakulud nii materiaalses kui ka ajalises võtmes. Kvaliteetset toodet või teenust on lihtsam luua, kui kvaliteedile pidevalt tähelepanu pööratakse ja seda kontrollitakse. Selleks on hea määrata vaheetapid, millal kontrollitakse kindlaks määratud aspekte.<sup id="cite_ref-14" class="reference"><a href="#cite_note-14"><span class="cite-bracket">[</span>14<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading3"><h3 id="Erinevus_kvaliteedi_tagamise_ja_kvaliteedikontrolli_vahel">Erinevus kvaliteedi tagamise ja kvaliteedikontrolli vahel</h3><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=7" title="Muuda alaosa "Erinevus kvaliteedi tagamise ja kvaliteedikontrolli vahel"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=7" title="Muuda alaosa "Erinevus kvaliteedi tagamise ja kvaliteedikontrolli vahel" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <p>Kvaliteedi tagamine ja kvaliteedikontroll on kvaliteedijuhtimise kaks aspekti. Kuigi mõned kvaliteedi tagamise ja kvaliteedikontrolli tegevused on omavahel seotud, on need kaks defineeritud erinevalt. Vastavalt <i>ISO 9000:2015: Kvaliteedijuhtimissüsteemidele</i> seisneb kvaliteedi tagamine selles, et kvaliteedijuhtimise osa keskendub usaldusväärsuse tagamisele, et kvaliteedinõuded saaksid täidetud. Usaldusväärsus, mis on loodud läbi kvaliteedi tagamise on kahepoolne – sisemiselt juhtkonnale ning välimiselt klientidele, valitsusasutustele, reguleerijatele, sertifitseerijatele ja kolmandatele osapooltele. Kvaliteedikontrolli aga defineeritakse kui kvaliteedijuhtimise osa, mis keskendub kvaliteedinõuete täitmisele. Kui kvaliteedi tagamine puudutab pigem protsessi läbiviimist või toote valmistamist, siis kvaliteedikontrolli puhul on tegemist kvaliteedijuhtimise tehnilisema aspektiga.<sup id="cite_ref-:2_8-3" class="reference"><a href="#cite_note-:2-8"><span class="cite-bracket">[</span>8<span class="cite-bracket">]</span></a></sup> </p><p>Võib öelda, et kvaliteedi tagamine ja kvaliteedikontroll on sarnased, kuid kindlasti mitte identsed. Kui kvaliteedi tagamise protsessi eesmärk on tagada, et veel arendatav toode või teenus ehk enne toote või teenuse valmimist vastaks see kindlaks määratud nõuetele, siis kvaliteedikontrolli protsessi eesmärk see-eest on tagada juba valminud ja välja töötatud toote või teenuse vastavus kindlatele kvaliteedikriteeriumidele ja kliendi või kasutaja vajadustele ning nõuetele.<sup id="cite_ref-:3_13-1" class="reference"><a href="#cite_note-:3-13"><span class="cite-bracket">[</span>13<span class="cite-bracket">]</span></a></sup> </p> <div class="mw-heading mw-heading2"><h2 id="Vaata_ka">Vaata ka</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=8" title="Muuda alaosa "Vaata ka"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=8" title="Muuda alaosa "Vaata ka" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <figure typeof="mw:File/Thumb"><a href="/wiki/Fail:Potable_water.png" class="mw-file-description"><img src="//upload.wikimedia.org/wikipedia/commons/thumb/0/04/Potable_water.png/400px-Potable_water.png" decoding="async" width="400" height="186" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/0/04/Potable_water.png/600px-Potable_water.png 1.5x, //upload.wikimedia.org/wikipedia/commons/thumb/0/04/Potable_water.png/800px-Potable_water.png 2x" data-file-width="986" data-file-height="458" /></a><figcaption>Söögitegemiseks kõlbliku vee kättesaadavus</figcaption></figure> <ul><li><a href="/wiki/Kvaliteedijuhtimine" title="Kvaliteedijuhtimine">Kvaliteedijuhtimine</a></li> <li><a href="/wiki/F%C3%BC%C3%BCsikalised_omadused" title="Füüsikalised omadused">Füüsikalised omadused</a></li> <li><a href="/wiki/Keemilised_omadused" title="Keemilised omadused">Keemilised omadused</a></li> <li><a href="/wiki/Kvalitatiivsed_uurimismeetodid" title="Kvalitatiivsed uurimismeetodid">Kvalitatiivsed uurimismeetodid</a></li> <li><a href="/wiki/Kvantiteet" title="Kvantiteet">Kvantiteet</a> – hulk</li> <li><a href="/wiki/M%C3%B5%C3%B5tmine" title="Mõõtmine">Mõõtmine</a></li> <li><a href="/wiki/Eesti_Kvaliteedi%C3%BChing" title="Eesti Kvaliteediühing">Eesti Kvaliteediühing</a></li> <li><a href="/wiki/Rahvusvaheline_Standardiorganisatsioon" title="Rahvusvaheline Standardiorganisatsioon">Rahvusvaheline Standardiorganisatsioon</a></li> <li><a href="/wiki/Standard" title="Standard">standard</a></li> <li><a href="/wiki/Tarbijakaitse" title="Tarbijakaitse">Tarbijakaitse</a> ja <a href="/wiki/Tarbijakaitseamet" title="Tarbijakaitseamet">Tarbijakaitseamet</a></li> <li><a href="/wiki/Tarbimisharjumused" title="Tarbimisharjumused">Tarbimisharjumused</a></li> <li><a href="/wiki/Elukvaliteet" title="Elukvaliteet">Elukvaliteet</a></li> <li><a href="/wiki/Vee_kvaliteet" title="Vee kvaliteet">Vee kvaliteet</a></li> <li><a href="/w/index.php?title=%C3%95hukvaliteet&action=edit&redlink=1" class="new" title="Õhukvaliteet (pole veel kirjutatud)">Õhukvaliteet</a></li> <li><a href="/wiki/Turismiteenuse_kvaliteet" title="Turismiteenuse kvaliteet">Turismiteenuse kvaliteet</a></li></ul> <div class="mw-heading mw-heading2"><h2 id="Viited">Viited</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=9" title="Muuda alaosa "Viited"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=9" title="Muuda alaosa "Viited" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <div class="reflist" style="list-style-type: decimal;"> <div class="mw-references-wrap mw-references-columns"><ol class="references"> <li id="cite_note-gxIBH-1"><span class="mw-cite-backlink"><a href="#cite_ref-gxIBH_1-0">↑</a></span> <span class="reference-text"><i>Kvaliteedijuhtimine ja kvaliteedi tagamine. Sõnavara</i>. (1995). EVS-EN ISO 8402: 1996. Eesti Standard. Eesti Standardiamet. Tallinn.</span> </li> <li id="cite_note-7QpBw-2"><span class="mw-cite-backlink"><a href="#cite_ref-7QpBw_2-0">↑</a></span> <span class="reference-text">Tammaru, T. (2004). Kvaliteedijuhtimine turismiettevõttes.</span> </li> <li id="cite_note-dULA0-3"><span class="mw-cite-backlink"><a href="#cite_ref-dULA0_3-0">↑</a></span> <span class="reference-text"><style data-mw-deduplicate="TemplateStyles:r6066747">.mw-parser-output cite.citation{font-style:inherit;word-wrap:break-word}.mw-parser-output .citation q{quotes:"\"""\"""'""'"}.mw-parser-output .citation:target{background-color:rgba(0,127,255,0.133)}.mw-parser-output .id-lock-free a,.mw-parser-output .citation .cs1-lock-free a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/6/65/Lock-green.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-limited a,.mw-parser-output .id-lock-registration a,.mw-parser-output .citation .cs1-lock-limited a,.mw-parser-output .citation .cs1-lock-registration a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/d/d6/Lock-gray-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .id-lock-subscription a,.mw-parser-output .citation .cs1-lock-subscription a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/a/aa/Lock-red-alt-2.svg")right 0.1em center/9px no-repeat}.mw-parser-output .cs1-ws-icon a{background:linear-gradient(transparent,transparent),url("//upload.wikimedia.org/wikipedia/commons/4/4c/Wikisource-logo.svg")right 0.1em center/12px no-repeat}.mw-parser-output .cs1-code{color:inherit;background:inherit;border:none;padding:inherit}.mw-parser-output .cs1-hidden-error{display:none;color:#d33}.mw-parser-output .cs1-visible-error{color:#d33}.mw-parser-output .cs1-maint{display:none;color:#3a3;margin-left:0.3em}.mw-parser-output .cs1-format{font-size:95%}.mw-parser-output .cs1-kern-left{padding-left:0.2em}.mw-parser-output .cs1-kern-right{padding-right:0.2em}.mw-parser-output .citation .mw-selflink{font-weight:inherit}</style><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20170824142526/http://www.businessdictionary.com/definition/quality.html">"Quality"</a>. <a rel="nofollow" class="external text" href="http://www.businessdictionary.com/definition/quality.html">Originaali</a> arhiivikoopia seisuga 24. august 2017.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Quality&rft_id=http%3A%2F%2Fwww.businessdictionary.com%2Fdefinition%2Fquality.html&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-:0-4"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-:0_4-0">4,0</a></sup> <sup><a href="#cite_ref-:0_4-1">4,1</a></sup></span> <span class="reference-text">Euroopa Kvaliteedivisiooni poole – Tee edasi? (2000). In: <i>Towards a European Vision of Quality – The way forward. Report version 1.0.</i> European Organization for Quality, Center for Excellence Finland e. a., Helsinki. Tõlge eesti keelde: Eesti Kvaliteediühing, 2000.</span> </li> <li id="cite_note-Y25Ck-5"><span class="mw-cite-backlink"><a href="#cite_ref-Y25Ck_5-0">↑</a></span> <span class="reference-text">Tooman, H. (2017). Kvaliteedijuhtimine.</span> </li> <li id="cite_note-:1-6"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-:1_6-0">6,0</a></sup> <sup><a href="#cite_ref-:1_6-1">6,1</a></sup></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite class="citation web cs1"><a rel="nofollow" class="external text" href="https://web.archive.org/web/20171113222628/http://www.hkhk.edu.ee/uus/klienditeenindus/teenuse_kvaliteet.html">"Teenuse kvaliteet"</a>. <a rel="nofollow" class="external text" href="http://www.hkhk.edu.ee/uus/klienditeenindus/teenuse_kvaliteet.html">Originaali</a> arhiivikoopia seisuga 13. november 2017.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Teenuse+kvaliteet&rft_id=http%3A%2F%2Fwww.hkhk.edu.ee%2Fuus%2Fklienditeenindus%2Fteenuse_kvaliteet.html&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-6wqyo-7"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-6wqyo_7-0">7,0</a></sup> <sup><a href="#cite_ref-6wqyo_7-1">7,1</a></sup></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite id="CITEREFMargaret_Rouse" class="citation web cs1">Margaret Rouse. <a rel="nofollow" class="external text" href="http://searchsoftwarequality.techtarget.com/definition/quality-assurance">"Guality assurance"</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Guality+assurance&rft.au=Margaret+Rouse&rft_id=http%3A%2F%2Fsearchsoftwarequality.techtarget.com%2Fdefinition%2Fquality-assurance&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-:2-8"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-:2_8-0">8,0</a></sup> <sup><a href="#cite_ref-:2_8-1">8,1</a></sup> <sup><a href="#cite_ref-:2_8-2">8,2</a></sup> <sup><a href="#cite_ref-:2_8-3">8,3</a></sup></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite id="CITEREFASQ_Audit_Division_and_J._P._Russell" class="citation web cs1">ASQ Audit Division and J. P. Russell. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20120214041021/http://asq.org/learn-about-quality/quality-assurance-quality-control/overview/overview.html">"What are quality assurance and quality control?"</a>. <a rel="nofollow" class="external text" href="http://asq.org/learn-about-quality/quality-assurance-quality-control/overview/overview.html">Originaali</a> arhiivikoopia seisuga 14. veebruar 2012.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=What+are+quality+assurance+and+quality+control%3F&rft.au=ASQ+Audit+Division+and+J.+P.+Russell&rft_id=http%3A%2F%2Fasq.org%2Flearn-about-quality%2Fquality-assurance-quality-control%2Foverview%2Foverview.html&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-nqANl-9"><span class="mw-cite-backlink"><a href="#cite_ref-nqANl_9-0">↑</a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite id="CITEREFJames_Bucki" class="citation web cs1">James Bucki. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20171115201702/https://www.thebalance.com/definition-of-quality-assurance-2533665">"Learn About Quality Assurance"</a>. <a rel="nofollow" class="external text" href="https://www.thebalance.com/definition-of-quality-assurance-2533665">Originaali</a> arhiivikoopia seisuga 15. november 2017.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Learn+About+Quality+Assurance&rft.au=James+Bucki&rft_id=https%3A%2F%2Fwww.thebalance.com%2Fdefinition-of-quality-assurance-2533665&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-HuWam-10"><span class="mw-cite-backlink"><a href="#cite_ref-HuWam_10-0">↑</a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://cmsimple.e-ope.ee/tagasiside_teeninduses/?%D5ppematerjalid:1._Tagasiside%26nbsp%3B_olulisus_teeninduses">"Tagasiside olulisus teeninduses"</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Tagasiside+olulisus+teeninduses&rft_id=http%3A%2F%2Fcmsimple.e-ope.ee%2Ftagasiside_teeninduses%2F%3F%25D5ppematerjalid%3A1._Tagasiside%2526nbsp%253B_olulisus_teeninduses&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-11"><span class="mw-cite-backlink"><a href="#cite_ref-11">↑</a></span> <span class="reference-text"> </span> </li> <li id="cite_note-12"><span class="mw-cite-backlink"><a href="#cite_ref-12">↑</a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite class="citation web cs1"><a rel="nofollow" class="external text" href="http://asq.org/learn-about-quality/auditing/">"What is auditing?"</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=What+is+auditing%3F&rft_id=http%3A%2F%2Fasq.org%2Flearn-about-quality%2Fauditing%2F&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-:3-13"><span class="mw-cite-backlink">↑ <sup><a href="#cite_ref-:3_13-0">13,0</a></sup> <sup><a href="#cite_ref-:3_13-1">13,1</a></sup></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite id="CITEREFMargaret_Rouse" class="citation web cs1">Margaret Rouse. <a rel="nofollow" class="external text" href="http://whatis.techtarget.com/definition/quality-control-QC">"What is quality control?"</a>.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=What+is+quality+control%3F&rft.au=Margaret+Rouse&rft_id=http%3A%2F%2Fwhatis.techtarget.com%2Fdefinition%2Fquality-control-QC&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> <li id="cite_note-14"><span class="mw-cite-backlink"><a href="#cite_ref-14">↑</a></span> <span class="reference-text"><link rel="mw-deduplicated-inline-style" href="mw-data:TemplateStyles:r6066747" /><cite id="CITEREFEesti_standardikeskus" class="citation web cs1">Eesti standardikeskus. <a rel="nofollow" class="external text" href="https://web.archive.org/web/20171201031612/https://www.evs.ee/Portals/0/pdf/juhendmaterjalid/Juhendmaterjal_112_Mudelprojekteerimise_%C3%BCldjuhendid_2012_Osa_6_Kvaliteedi_tagamine.pdf">"Mudelprojekteerimise üldjuhendid 2012. Osa 6: Kvaliteedi tagamine"</a> <span class="cs1-format">(PDF)</span>. <a rel="nofollow" class="external text" href="https://www.evs.ee/Portals/0/pdf/juhendmaterjalid/Juhendmaterjal_112_Mudelprojekteerimise_%C3%BCldjuhendid_2012_Osa_6_Kvaliteedi_tagamine.pdf">Originaali</a> <span class="cs1-format">(PDF)</span> arhiivikoopia seisuga 1. detsember 2017.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.genre=unknown&rft.btitle=Mudelprojekteerimise+%C3%BCldjuhendid+2012.+Osa+6%3A+Kvaliteedi+tagamine&rft.au=Eesti+standardikeskus&rft_id=https%3A%2F%2Fwww.evs.ee%2FPortals%2F0%2Fpdf%2Fjuhendmaterjalid%2FJuhendmaterjal_112_Mudelprojekteerimise_%25C3%25BCldjuhendid_2012_Osa_6_Kvaliteedi_tagamine.pdf&rfr_id=info%3Asid%2Fet.wikipedia.org%3AKvaliteet+%28majandus%29" class="Z3988"></span></span> </li> </ol></div></div> <p><br /> </p> <div class="mw-heading mw-heading2"><h2 id="Välislingid"><span id="V.C3.A4lislingid"></span>Välislingid</h2><span class="mw-editsection"><span class="mw-editsection-bracket">[</span><a href="/w/index.php?title=Kvaliteet_(majandus)&veaction=edit&section=10" title="Muuda alaosa "Välislingid"" class="mw-editsection-visualeditor"><span>muuda</span></a><span class="mw-editsection-divider"> | </span><a href="/w/index.php?title=Kvaliteet_(majandus)&action=edit&section=10" title="Muuda alaosa "Välislingid" lähteteksti"><span>muuda lähteteksti</span></a><span class="mw-editsection-bracket">]</span></span></div> <style data-mw-deduplicate="TemplateStyles:r6724296">.mw-parser-output table.side-box{margin:4px 0;border:1px solid #aaa;font-size:88%;line-height:1.25em;background-color:var(--background-color-interactive-subtle,#f8f9fa)}.mw-parser-output th.side-box-text,.mw-parser-output td.side-box-text{border:none;padding:0.25em 0.9em;width:100%}.mw-parser-output td.side-box-image{border:none;padding:2px 0 2px 0.9em;text-align:center}.mw-parser-output td.side-box-imageright{border:none;padding:2px 0.9em 2px 0;text-align:center}body.skin-minerva .mw-parser-output table.side-box a>img{max-width:none!important}@media(min-width:720px){.mw-parser-output table.side-box{width:238px}.mw-parser-output table.side-box-right{clear:right;float:right;margin-left:1em}.mw-parser-output table.side-box-left{margin-right:1em;border-collapse:collapse}}</style><table role="presentation" class="side-box side-box-right plainlinks sistersitebox"> <tbody><tr> <td class="side-box-image"><span class="noviewer" typeof="mw:File"><a href="/wiki/Fail:Commons-logo.svg" class="mw-file-description"><img alt="" src="//upload.wikimedia.org/wikipedia/commons/thumb/4/4a/Commons-logo.svg/40px-Commons-logo.svg.png" decoding="async" width="30" height="40" class="mw-file-element" srcset="//upload.wikimedia.org/wikipedia/commons/thumb/4/4a/Commons-logo.svg/60px-Commons-logo.svg.png 1.5x" data-file-width="1024" data-file-height="1376" /></a></span></td> <td class="side-box-text">Pildid, videod ja helifailid Commonsis: <b><a class="external text" href="https://commons.wikimedia.org/wiki/Category:Quality?uselang=et">Kvaliteet (majandus)</a></b></td></tr></tbody></table>    </div><noscript><img src="https://auth.wikimedia.org/loginwiki/wiki/Special:CentralAutoLogin/start?useformat=desktop&type=1x1&usesul3=1" alt="" width="1" height="1" style="border: none; position: absolute;"></noscript> <div class="printfooter" data-nosnippet="">Pärit leheküljelt "<a dir="ltr" href="https://et.wikipedia.org/w/index.php?title=Kvaliteet_(majandus)&oldid=6782720">https://et.wikipedia.org/w/index.php?title=Kvaliteet_(majandus)&oldid=6782720</a>"</div></div> <div id="catlinks" class="catlinks" data-mw="interface"><div id="mw-normal-catlinks" class="mw-normal-catlinks"><a href="/wiki/Eri:Kategooriad" title="Eri:Kategooriad">Kategooriad</a>: <ul><li><a href="/wiki/Kategooria:Metroloogia" title="Kategooria:Metroloogia">Metroloogia</a></li><li><a href="/wiki/Kategooria:Kvaliteedijuhtimine" title="Kategooria:Kvaliteedijuhtimine">Kvaliteedijuhtimine</a></li></ul></div><div id="mw-hidden-catlinks" class="mw-hidden-catlinks mw-hidden-cats-hidden">Peidetud kategooriad: <ul><li><a href="/wiki/Kategooria:Toimetamist_ootavad_(m%C3%A4rts_2007)" title="Kategooria:Toimetamist ootavad (märts 2007)">Toimetamist ootavad (märts 2007)</a></li><li><a href="/wiki/Kategooria:Toimetamist_ootavad" title="Kategooria:Toimetamist ootavad">Toimetamist ootavad</a></li></ul></div></div> </div> </main> </div> <div class="mw-footer-container"> <footer id="footer" class="mw-footer" > <ul id="footer-info"> <li id="footer-info-lastmod"> Selle lehekülje viimane muutmine: 21:04, 16. detsember 2024.</li> <li id="footer-info-copyright">Tekst on kasutatav vastavalt Creative Commonsi litsentsile "<a rel="nofollow" class="external text" href="https://creativecommons.org/licenses/by-sa/4.0/deed.et">Autorile viitamine + jagamine samadel tingimustel</a>"; sellele võivad lisanduda täiendavad tingimused. 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