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Ceník – Placené plány začínají od 15 $ měsíčně - LiveAgent
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span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app 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row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Produkt</a> <ul class="sub-menu"> <li id="menu-item-480987" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480987"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Přehled</a> <ul class="sub-menu"> <li id="menu-item-955093" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-955093"><svg class="icon icon-menu-tour"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-tour"></use></svg><a href="https://www.live-agent.cz/prohlidka/" title="Prozkoumejte LiveAgent: vícekanálový helpdesk software bez závazků. Získejte 14 dní zdarma a zlepšete zákaznickou podporu snadno!" hreflang="cs-CZ" onover-preload="1">Vydejte se na prohlídku<div class="menu-item-description">Vše, co potřebujete vědět o službě LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.live-agent.cz/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-480988" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480988"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Produkt</a> <ul class="sub-menu"> <li id="menu-item-763650" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-763650"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-help-desk"></use></svg><a href="https://www.live-agent.cz/help-desk-software/" title="Objevte 15 nejlepších helpdesk softwarů pro rok 2024. Zlepšete zákaznickou podporu s LiveAgent – bez poplatků a s 24/7 podporou!" hreflang="cs-CZ" onover-preload="1">Help desk<div class="menu-item-description">Vícekanálová platforma pro služby zákazníkům</div></a></li> <li id="menu-item-663218" class="icn-menu-ticketing menu-item menu-item-type-custom menu-item-object-custom menu-item-663218"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-ticketing"></use></svg><a href="https://www.live-agent.cz/tiketingovy-software/" title='LiveAgent: Nejlepší tiketingový software 2024! Zjednodušte podporu na všech kanálech, bez závazků a s 30denní zkušební verzí zdarma."' hreflang="cs-CZ" onover-preload="1">Ticketing<div class="menu-item-description">Pokročilý systém ticketingu</div></a></li> <li id="menu-item-481005" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-481005"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-live-chat"></use></svg><a href="https://www.live-agent.cz/live-chat-software/" title="Zlepšete zapojení zákazníků s LiveAgent – nejrychlejším live chat softwarem. Bez poplatků, 24/7 podpora, zdarma na 30 dní!" hreflang="cs-CZ" onover-preload="1">Live chat<div class="menu-item-description">Nejrychlejší live chat na trhu</div></a></li> </ul> </li> <li id="menu-item-480989" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480989"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">sub</a> <ul class="sub-menu"> <li id="menu-item-902430" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902430"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#thumbsup"></use></svg><a href="https://www.live-agent.cz/social-media-customer-service/" title='Spravujte sociální sítě bez stresu s LiveAgent! Propojte kanály, odpovídejte z 1 místa a získejte 14 dní zdarma. Žádná karta není nutná!"' hreflang="cs-CZ" onover-preload="1">Sociální sítě<div class="menu-item-description">Odpovídejte svým sledujícím přímo ze služby LiveAgent</div></a></li> <li id="menu-item-695158" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695158"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#phone"></use></svg><a href="https://www.live-agent.cz/call-center-software/" title="Objevte nejlepší software pro call centra 2024! Žádný hardware, 24/7 podpora, bez poplatků. Vyzkoušejte LiveAgent zdarma a zlepšete péči o zákazníky!" hreflang="cs-CZ" onover-preload="1">Call centrum<div class="menu-item-description">Vestavěný software call centra</div></a></li> <li id="menu-item-873976" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-873976"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#lightbulb"></use></svg><a href="/liveagent-software-znalostni-baze/" title='Vytvořte bázi znalostí s LiveAgent! Zlepšete zákaznickou podporu, nabídněte samoobslužná řešení a začněte s bezplatnou zkušební verzí."' hreflang="cs-CZ" onover-preload="1">Báze znalostí<div class="menu-item-description">Poskytuje možnosti samoobsluhy</div></a></li> </ul> </li> <li id="menu-item-480990" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480990"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Možnosti využití</a> <ul class="sub-menu"> <li id="menu-item-481008" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-481008"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-business-solutions"></use></svg><a href="https://www.live-agent.cz/podniky/" title="Komplexní helpdesk řešení LiveAgent přizpůsobitelné vašim potřebám. Bez vstupních poplatků, 24/7 podpora, 14 dní zdarma bez karty!" hreflang="cs-CZ" onover-preload="1">Podniky<div class="menu-item-description">Různé firmy, různá řešení</div></a></li> <li id="menu-item-481007" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-481007"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#shop"></use></svg><a href="https://www.live-agent.cz/odvetvi/" title="Jedno řešení pro všechny obory! LiveAgent zlepšuje zákaznickou podporu, nabízí 24/7 servis a bezplatnou zkušební verzi na 14 dní." hreflang="cs-CZ" onover-preload="1">Průmyslová řešení<div class="menu-item-description">Přizpůsobte LiveAgent svému oboru</div></a></li> <li id="menu-item-743678" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-743678"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-use-cases"></use></svg><a href="https://www.live-agent.cz/pribehy-uspesnych/" title='Objevte úspěšné příběhy s LiveAgent! Zvyšte spokojenost, příjmy a loajalitu. Vyzkoušejte 30denní zkušební verzi zdarma!"' hreflang="cs-CZ" onover-preload="1">Případy použití<div class="menu-item-description">Jeden produkt, mnoho scénářů použití</div></a></li> </ul> </li> <li id="menu-item-480992" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480992"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Integrace</a> <ul class="sub-menu"> <li id="menu-item-955330" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-955330"><a href="https://www.live-agent.cz/integrace/whatsapp/" title="Integrujte WhatsApp s LiveAgentem a zlepšete podporu zákazníků! Centralizujte komunikaci, řešte dotazy rychleji. Vyzkoušejte zdarma!" hreflang="cs-CZ" onover-preload="1">WhatsApp</a></li> <li id="menu-item-545992" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-545992"><a href="https://www.live-agent.cz/integrace/wordpress/" title="Integrujte LiveAgent s WordPressem a snadno přidejte tlačítko chatu na své stránky. Zlepšete uživatelskou zkušenost a SEO pomocí pluginu SEO Automatic Interní Odkazy. Aktivace je jednoduchá a bez závazků, s důvěrou od uživatelů po celém světě. Vyzkoušejte zdarma!" hreflang="cs-CZ" onover-preload="1">WordPress</a></li> <li id="menu-item-481062" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-481062"><a href="https://www.live-agent.cz/integrace/prestashop/" title="Integrujte Prestashop s LiveAgent a nabídněte zákazníkům rychlou podporu přes live chat. Zvyšte efektivitu svého e-shopu zdarma!" hreflang="cs-CZ" onover-preload="1">Prestashop</a></li> <li id="menu-item-481061" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-481061"><a href="https://www.live-agent.cz/integrace/magento/" title="Integrujte Magento 2 s LiveAgentem a poskytněte svým zákazníkům personalizovaný servis s možností sledování objednávek. Připojte se snadno a bez závazků a získejte výhody rychlejšího e-commerce růstu. Vyzkoušejte zdarma!" hreflang="cs-CZ" onover-preload="1">Magento</a></li> <li id="menu-item-481063" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-481063"><a href="https://www.live-agent.cz/integrace/shopify/" title="Zvyšte zákaznickou spokojenost a zapojení pomocí integrace Shopify s LiveAgent! Tato funkce vám umožní snadno umístit tlačítko živého chatu na váš e-shop, což zlepší komunikaci s klienty a podpoří prodej. Vyzkoušejte zdarma a poskytněte rychlou a efektivní podporu napříč všemi kanály. Objevte, jak snadno integrovat Shopify a proměnit návštěvníky ve spokojené zákazníky!" hreflang="cs-CZ" onover-preload="1">Shopify</a></li> <li id="menu-item-481064" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-481064"><a href="https://www.live-agent.cz/integrace/mailchimp/" title="Tiketing dokáže s integrací Mailchimp pro LiveAgent mnohem více. Integrace Mailchimp vám umožní spravovat kontakty přímo z vašeho help desku." hreflang="cs-CZ" onover-preload="1">Mailchimp</a></li> <li id="menu-item-545993" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-545993"><a href="https://www.live-agent.cz/integrace/slack/" title="Integrujte Slack s LiveAgentem a získejte automatická oznámení o tiketech přímo ve Slacku. Usnadněte týmovou komunikaci a zlepšete podporu!" hreflang="cs-CZ" onover-preload="1">Slack</a></li> <li id="menu-item-743679" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-743679"><a href="https://www.live-agent.cz/integrace/pipedrive/" title='Integrace PipeDrive s LiveAgent zefektivní správu nabídek a zákazníků. Automatizujte procesy a zvyšte efektivitu prodejních týmů!"' hreflang="cs-CZ" onover-preload="1">PipeDrive</a></li> <li id="menu-item-480993" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-480993"><a href="/integrace/" title="Maximalizujte výkon vašeho helpdesk softwaru s LiveAgent! Objevte širokou škálu integrací, pluginů a aplikací, které zvyšují spokojenost zákazníků. Snadno integrujte VoIP služby jako CallTo365, AstraQom, GDMS a další pro efektivnější obchodní operace. Navštivte naši stránku a zjistěte, jak zjednodušit procesy a inovovat pracovní postupy." hreflang="cs-CZ" onover-preload="1">Více integrací</a></li> </ul> </li> </ul> </li> <li id="menu-item-480985" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480985"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Zdroje</a> <ul class="sub-menu"> <li id="menu-item-480994" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480994"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Vědomosti</a> <ul class="sub-menu"> <li id="menu-item-743680" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-743680"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#graduation"></use></svg><a href="https://www.live-agent.cz/akademie/" title="Objevte vše, co potřebujete vědět o zákaznickém servisu na LiveAgent Akademii. Zdroj bezplatných školení a teoretických poznatků, který zlepší vaše dovednosti v oblasti komunikace, zpětné vazby a zákaznické zkušenosti. Navštivte nás a naučte se, jak poskytovat kvalitní zákaznický servis a získat spokojené zákazníky." hreflang="cs-CZ" onover-preload="1">Akademie<div class="menu-item-description">Staňte se odborníkem na služby zákazníkům</div></a></li> <li id="menu-item-743681" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-743681"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-templates"></use></svg><a href="https://www.live-agent.cz/sablony/" title="Objevte efektivní e-mailové šablony pro zákaznický servis, marketing a prodeje. Ušetřete čas, zlepšete komunikaci a optimalizujte kampaně!" hreflang="cs-CZ" onover-preload="1">Šablony<div class="menu-item-description">Přizpůsobitelné šablony pro každou příležitost</div></a></li> <li id="menu-item-886777" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886777"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-checklists"></use></svg><a href="https://www.live-agent.cz/checklists/" title="Objevte podrobné kontrolní seznamy pro call centra, marketing, HR i zákaznický servis. Zjednodušte si práci a zvyšte efektivitu!" hreflang="cs-CZ" onover-preload="1">Kontrolní seznamy<div class="menu-item-description">Jak zvládnout své pracovní postupy</div></a></li> </ul> </li> <li id="menu-item-480995" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480995"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">sub</a> <ul class="sub-menu"> <li id="menu-item-481068" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-481068"><svg class="icon icon-pencil"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#pencil"></use></svg><a href="/blog/" title='Objevte užitečné tipy pro zákaznickou podporu, live chat, call centra a další na blogu LiveAgent. Zlepšete své služby ještě dnes!"' hreflang="cs-CZ" onover-preload="1">Blog<div class="menu-item-description">Novinky o službách zákazníkům a službě LiveAgent</div></a></li> <li id="menu-item-743682" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-743682"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-glossary"></use></svg><a href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1">Slovník<div class="menu-item-description">Naučte se terminologii zákaznického servisu</div></a></li> <li id="menu-item-481082" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-481082"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portál podpory<div class="menu-item-description">Články a návody, jak postupovat</div></a></li> </ul> </li> <li id="menu-item-480996" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480996"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">sub</a> <ul class="sub-menu"> <li id="menu-item-481013" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-481013"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-typing-test"></use></svg><a href="https://www.live-agent.cz/test-psani/" title="Zlepšete rychlost psaní zdarma s LiveAgent testem! Zvyšte produktivitu, spokojenost zákazníků a své dovednosti. Vyzkoušejte hned!" hreflang="cs-CZ" onover-preload="1">Test Psaní<div class="menu-item-description">Zlepšete svou rychlost psaní</div></a></li> <li id="menu-item-868322" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-868322"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-reviews"></use></svg><a href="https://www.live-agent.cz/reviews/" title="Objevte nejlepší software pro zákaznickou podporu! Přečtěte si recenze na e-mailové, chatové a ticketingové nástroje. Vyberte to pravé pro vás!" hreflang="cs-CZ" onover-preload="1">Recenze<div class="menu-item-description">Podívejte se na recenze funkcí softwaru</div></a></li> </ul> </li> <li id="menu-item-480997" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-480997"><a href="#" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Společnost</a> <ul class="sub-menu"> <li id="menu-item-545996" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-545996"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#heart"></use></svg><a href="https://www.live-agent.cz/o-nas/o-spolecnosti-liveagent/" title="Poznejte příběh LiveAgent, inovativního helpdesk softwaru, který zlepšuje zákaznickou podporu po celém světě. Připojte se k nám!" hreflang="cs-CZ" onover-preload="1">O nás<div class="menu-item-description">Seznamte se s týmem, který stojí za produktem LiveAgent</div></a></li> <li id="menu-item-481006" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-481006"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#trophy"></use></svg><a href="https://www.live-agent.cz/oceneni/" title="Objevte ocenění a certifikáty LiveAgent, lídra v helpdesku, live chatu a zákaznické podpoře. Začněte 14denní zkušební verzi zdarma!" hreflang="cs-CZ" onover-preload="1">Ocenění<div class="menu-item-description">Naše ocenění a úspěchy</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-743687" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-743687"><a href="https://www.live-agent.cz/funkce/" title="Objevte všechny funkce LiveAgent, komplexního vícekanálového softwaru pro správu tiketů, který zvyšuje efektivitu vašeho týmu. Od detekce kolize agentů po automatickou distribuci tiketů a hodnocení agentů – vše, co potřebujete pro optimalizaci zákaznické podpory, naleznete na jednom místě. Vstupte do světa efektivní podpory s LiveAgent!" hreflang="cs-CZ" onover-preload="1">Funkce</a></li> <li id="menu-item-803033" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-803033"><a href="https://www.live-agent.cz/cenik/" aria-current="page" title="Vyberte si z cenově dostupných plánů LiveAgent od 15 $/měsíc. Získejte efektivní zákaznickou podporu s ticketingem, live chatem a dalšími funkcemi!" hreflang="cs-CZ">Ceník</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/zkusebni-verze/" class="Button Button--outline" title="Zaregistrujte se na 14denní bezplatnou zkušební verzi LiveAgent a objevte špičkový helpdesk software ještě dnes!" hreflang="cs-CZ" onover-preload="1"> <span>Zkušební verze zdarma</span> </a> <a href="/prihlaseni/" class="Button Button--login" title="Přihlašte se ke svému LiveAgent účtu skrze tuto stránku. Pro úspěšné přihlášení nejprve vyplňte název společnosti a pokračujte zadáním uživatelského jména a hesla." hreflang="cs-CZ" onover-preload="1"> <span>Přihlášení</span> <span class="tooltip">Přihlášení</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Naplánujte si ukázku LiveAgent a objevte, jak zlepšit zákaznickou podporu. Získejte přehled o funkcích a možnostech!" hreflang="cs-CZ" onover-preload="1"> <span>Demo</span> </a> <a href="/zkusebni-verze/" class="Button Button--outline" title="Zaregistrujte se na 14denní bezplatnou zkušební verzi LiveAgent a objevte špičkový helpdesk software ještě dnes!" hreflang="cs-CZ" onover-preload="1"> <span>Zkušební verze zdarma</span> </a> <a href="/prihlaseni/" class="Button Button--login" title="Přihlašte se ke svému LiveAgent účtu skrze tuto stránku. Pro úspěšné přihlášení nejprve vyplňte název společnosti a pokračujte zadáním uživatelského jména a hesla." hreflang="cs-CZ" onover-preload="1"> <span>Přihlášení</span> <span class="tooltip">Přihlášení</span> </a> </div> <!-- URLSLAB-SKIP-REPLACE-START --> <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-cs" lang="cs"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cz" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Evropa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asie</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Střední východ</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Evropa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/ceni/" title='LiveAgent - планове от $15/месец! Изберете идеалния за вас с мощни функции за управление на клиенти. Безплатен тестов период!"' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </span> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/prisfastsaettelse/" title="Prisfastsættelse for LiveAgent: Effektive supportløsninger fra $15/måned, inkl. live chat, billettering & integrationer. Prøv gratis i 14 dage!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/preise/" title="Effiziente Helpdesk-Lösung: LiveAgent bietet flexible Tarife ab 15 $/Monat. Teste kostenlos & finde den perfekten Plan für dein Unternehmen!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/hinnakiri/" title="Taskukohased LiveAgenti plaanid alates $15/kuus. Proovi tasuta ja vali parim lahendus oma klienditoe vajadustele!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/tarifas/" title="Planes de LiveAgent desde $15/mes. Soporte eficaz con ticketing, chat en vivo, redes sociales y más. Prueba gratis 30 días, sin tarjeta." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/pricing/" title="Découvrez les plans tarifaires LiveAgent à partir de 15 $/mois. Essayez gratuitement et trouvez la solution parfaite pour vos besoins d'assistance !" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/timologisi/" title="Προσιτά προγράμματα υποστήριξης πελατών από $15/μήνα. Δοκιμάστε δωρεάν το LiveAgent και αναβαθμίστε την εξυπηρέτησή σας!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/cjenik/" title='Odaberite idealan LiveAgent plan za vašu podršku — već od $15 mjesečno. Isprobajte besplatno, bez kreditne kartice! 🌟"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/prezzi/" title="Piani LiveAgent a partire da $9/mese: ticketing, live chat, integrazioni e altro. Prova gratuita senza carta di credito!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/cenas/" title="Izvēlieties LiveAgent cenas no $15/mēnesī! Ideāli risinājumi biznesa atbalstam ar bagātīgām funkcijām un bezmaksas izmēģinājumu!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/kainodara/" title="Atraskite LiveAgent kainodaros planus nuo 15 $/mėn.! Efektyvus klientų aptarnavimas su įvairiomis funkcijomis, išbandykite nemokamai!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/arazas/" title="Fedezze fel a LiveAgent elérhető árazási csomagjait kis-, közép- és nagyvállalkozások számára, 14 napos ingyenes próbával!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/prijzen/" title="Bekijk LiveAgent prijzen! Betaalbare klantensupport vanaf €15/maand. Gratis proef, geen contracten, alle functies voor elk team!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/priser/" title='Oppdag LiveAgent med fleksible planer fra $9/mnd. Gratis prøveperiode, ingen binding, og avanserte funksjoner for kundesupport!"' hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/cennik/" title="Sprawdź cennik LiveAgent! Plany od $15/miesiąc, darmowy okres próbny, brak umów. Wybierz idealne rozwiązanie dla swojej firmy!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/tarife/" title="Descoperă planurile LiveAgent de suport clienți, începând de la $15/agent/lună. Funcții avansate, încercare gratuită!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/" title="LiveAgent - мощное решение для поддержки клиентов: онлайн-чат, колл-центр, ИИ. Бесплатная пробная версия 30 дней, отмена в любое время!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/cennik/" title="Cenovo dostupný helpdesk softvér LiveAgent s plánmi od $15/mesiac. Tiketing, live chat, integrácie a skúšobná verzia zdarma!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/cene/" title="Odkrijte cenovno dostopne načrte LiveAgent že od $15/mesec! Zagotovite si vrhunsko podporo strankam s funkcijami za podjetja vseh velikosti." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asie</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/dingjia/" title="LiveAgent计划起价为15美元/代理/月。创建自定义域，电子邮件Ticketing，联系表单，论坛 & 知识库。一个地方的所有功能都是69美元/代理/月。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/pagpresyo/" title="LiveAgent pricing starts at $15/month. Flexible plans for small to enterprise businesses. 14-day free trial, no credit card needed!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/bang-phi-dich-vu/" title="Khám phá các gói dịch vụ LiveAgent từ $15/tháng, hỗ trợ khách hàng toàn diện với live chat, quản lý ticket, AI, tích hợp đa kênh & nhiều hơn!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Střední východ</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/eltaseer/" title="خطط LiveAgent تبدأ من 15$/شهر. دعم متعدد اللغات، دردشة مباشرة، وقاعدة معرفة. جرب مجاناً الآن بدون بطاقة ائتمانية!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/pricing/" title="Explore LiveAgent's affordable pricing plans starting at $15/agent/month. Powerful features, 30-day free trial, no credit card needed!"" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/precos/" title="Planos LiveAgent a partir de $15/mês: suporte eficiente com chat ao vivo, ticketing, integrações e mais. Teste grátis por 30 dias!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.cz/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <!-- URLSLAB-SKIP-REPLACE-END --> </div> </div> </header> <div class="AppContainer" data-copied="Zkopírováno!"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <link rel="stylesheet" id="components/BlockVideo" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/BlockVideo.min.css?ver=1.25.84"> <div data-elementor-type="wp-page" data-elementor-id="784771" class="elementor elementor-784771 elementor-777458" data-elementor-post-type="page"> <section class="elementor-section elementor-top-section elementor-element elementor-element-2ca35297 elementor-section-full_width Pricing__top urlslab-skip-all elementor-section-height-default elementor-section-height-default" data-id="2ca35297" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55f3682f wrapper" data-id="55f3682f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5a8ec7cb elementor-widget elementor-widget-heading" data-id="5a8ec7cb" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Ceník LiveAgent</h1> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-ca1a505 Pricing__programs Pricing__programs__new elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="ca1a505" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3af38f3a Pricing__program" data-id="3af38f3a" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c19d39d elementor-widget elementor-widget-heading" data-id="c19d39d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-small-business">Small <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-50fbac7f Pricing__program__desc elementor-widget elementor-widget-text-editor" data-id="50fbac7f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Cenově dostupná ticketingová platforma pro menší týmy zákaznické podpory</p> </div> </div> <div class="elementor-element elementor-element-4ab87042 elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="4ab87042" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-49272735 elementor-widget elementor-widget-html" data-id="49272735" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <div class="Pricing__price"> <div class="Pricing__price--basic"> <sup>$</sup>15 </div> </div> </div> </div> <div class="elementor-element elementor-element-5fd91a7f Pricing__price__text elementor-widget elementor-widget-text-editor" data-id="5fd91a7f" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>agent/měsíc, účtováno ročně</p> </div> </div> <div class="elementor-element elementor-element-15daf64e checklist elementor-widget elementor-widget-text-editor" data-id="15daf64e" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul> <li>ticketing</li> <li>live chat</li> <li>znalostní báze</li> <li>zákaznický portál</li> <li>kontaktní formuláře</li> <li>pravidla automatizace</li> <li>integrace</li> <li>podpora více jazyků</li> <li>Asistent odpovědí AI</li> <li>AI Chatbot<span class="badge__new">beta</span></li></ul> </div> </div> <div class="elementor-element elementor-element-15e80762 elementor-widget elementor-widget-text-editor" data-id="15e80762" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><a href="#comparePlans">Zobrazit všechny funkce</a></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3b6f5a0c Pricing__program" data-id="3b6f5a0c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6dedddb3 elementor-widget elementor-widget-heading" data-id="6dedddb3" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-medium-business">Medium <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-633b9ed3 Pricing__program__desc elementor-widget elementor-widget-text-editor" data-id="633b9ed3" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Všestranný a vyvážený plán pro plnohodnotnou zákaznickou podporu</p> </div> </div> <div class="elementor-element elementor-element-63e694ff elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="63e694ff" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-2b776a15 elementor-widget elementor-widget-html" data-id="2b776a15" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <div class="Pricing__price"> <div class="Pricing__price--basic"> <sup>$</sup><span>29</span> </div> </div> </div> </div> <div class="elementor-element elementor-element-3ef4a0c1 Pricing__price__text elementor-widget elementor-widget-text-editor" data-id="3ef4a0c1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>agent/měsíc, účtováno ročně</p> </div> </div> <div class="elementor-element elementor-element-50e19310 checklist elementor-widget elementor-widget-text-editor" data-id="50e19310" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul><li><strong>vše z plánu Small</strong></li><li>call centrum a IVR</li><li>časová pravidla</li><li>reporty</li><li>proaktivní pozvánky na chat</li><li>hodnocení agentů</li><li>konfigurace zvuku</li><li>úrovně služeb (SLA)</li></ul> </div> </div> <div class="elementor-element elementor-element-7bf4ab8c elementor-widget elementor-widget-text-editor" data-id="7bf4ab8c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><a href="#comparePlans">Zobrazit všechny funkce</a></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4015751c Pricing__program popular" data-id="4015751c" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-52de3921 LabelTag popular elementor-widget elementor-widget-text-editor" data-id="52de3921" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Nejoblíbenější</p> </div> </div> <div class="elementor-element elementor-element-2a37fe24 elementor-widget elementor-widget-heading" data-id="2a37fe24" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-large-business">Large <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-2edf74d Pricing__program__desc elementor-widget elementor-widget-text-editor" data-id="2edf74d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>All inclusive plán se všemi funkcemi a možnostmi</p> </div> </div> <div class="elementor-element elementor-element-54215552 elementor-align-center Button Button--full elementor-widget elementor-widget-button" data-id="54215552" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-2fd1911a elementor-widget elementor-widget-html" data-id="2fd1911a" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <div class="Pricing__price"> <div class="Pricing__price--basic"> <sup>$</sup><span>49</span> </div> </div> </div> </div> <div class="elementor-element elementor-element-7947d50 Pricing__price__text elementor-widget elementor-widget-text-editor" data-id="7947d50" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>agent/měsíc, účtováno ročně</p> </div> </div> <div class="elementor-element elementor-element-625f6ec checklist elementor-widget elementor-widget-text-editor" data-id="625f6ec" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul><li><strong>vše z plánu Medium</strong></li><li>SSO</li><li>vlastní role</li><li>sledování času a revizní protokol</li><li>Facebook</li><li>Instagram</li><li>Twitter</li><li>Viber</li><li>WhatsApp</li></ul> </div> </div> <div class="elementor-element elementor-element-43b04bb6 elementor-widget elementor-widget-text-editor" data-id="43b04bb6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><a href="#comparePlans">Zobrazit všechny funkce</a></p> </div> </div> </div> </div> <div class="elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-67c77745 Pricing__program free" data-id="67c77745" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-5f5fffd5 elementor-widget elementor-widget-heading" data-id="5f5fffd5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-entrerprise">Entrerprise</h3> </div> </div> <div class="elementor-element elementor-element-6c6d2255 Pricing__program__desc elementor-widget elementor-widget-text-editor" data-id="6c6d2255" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Všestranné řešení s dodatečnou podporou a exkluzivními službami</p> </div> </div> <div class="elementor-element elementor-element-85c17ab elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="85c17ab" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/demo/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Zarezervovat ukázkový hovor</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-8aac056 elementor-widget elementor-widget-html" data-id="8aac056" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <div class="Pricing__price"> <div class="Pricing__price--basic"> <sup>$</sup><span>69</span> </div> </div> </div> </div> <div class="elementor-element elementor-element-f9f8a36 Pricing__price__text elementor-widget elementor-widget-text-editor" data-id="f9f8a36" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>agent/měsíc, účtováno ročně</p> </div> </div> <div class="elementor-element elementor-element-9c6dcf6 checklist elementor-widget elementor-widget-text-editor" data-id="9c6dcf6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <ul><li><strong>vše z plánu Large</strong></li><li>téměř bez omezení</li><li>vyhrazený manažer účtu</li><li>prioritní podpora</li><li>asistovaná integrace kanálů</li><li>bez brandingu</li><li>vlastní nastavení fakturace</li><li>služba revizních hovorů a zpráv</li><li>správa plánovaných vydání</li></ul> </div> </div> <div class="elementor-element elementor-element-1a08a73b appendix elementor-widget elementor-widget-text-editor" data-id="1a08a73b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><a href="https://www.live-agent.cz/cenik/enterprise/">Zobrazit všechny funkce</a></p> </div> </div> <div class="elementor-element elementor-element-13cab25 elementor-widget elementor-widget-text-editor" data-id="13cab25" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><a href="#comparePlans">See all features</a></p> </div> </div> <div class="elementor-element elementor-element-16d8751 invisible elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor" data-id="16d8751" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>DO NOT translate – hidden for formatting – or <sup>$</sup>0</p> </div> </div> </div> </div> </div> </section> <div class="elementor-element elementor-element-426c071a Pricing__tabs elementor-widget elementor-widget-html" data-id="426c071a" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <div class="Pricing__labels flex flex-justify-center"> <span class="LabelTag">30denní bezplatná zkušební verze <div class="Tooltip"> <span class="icn-info-solid"><svg class="icon icon-info-solid"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-solid"></use></svg></span> <span class="Tooltip__text">Bezplatná zkušební verze na 30 dní</span> </div> <span class="LabelTag">No credit card required</span> <span class="LabelTag">Upgrade & pay as you go</span> <span class="LabelTag">No contracts</span> <span class="LabelTag">No setup fee</span> <span class="LabelTag">Cancel any time</span> </span></div> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-c5cdb39 PromoBanners elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="c5cdb39" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2767f6b9" data-id="2767f6b9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-4333ad55 elementor-widget elementor-widget-heading" data-id="4333ad55" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 id="h-prohldnte-si-liveagent-v-akci">Prohlédněte si LiveAgent v akci</h2> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-50469ffa PromoBanners__footer elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="50469ffa" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-376092ee" data-id="376092ee" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-26f2a75e elementor-widget elementor-widget-text-editor" data-id="26f2a75e" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Ukážeme vám, jaké změny vám může LiveAgent přinést.</p> </div> </div> <div class="elementor-element elementor-element-c151ef Button Button--outline Button--outline__white elementor-widget elementor-widget-button" data-id="c151ef" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/demo/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Naplánovat ukázku</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37836dbe" data-id="37836dbe" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3a426676 elementor-widget elementor-widget-heading" data-id="3a426676" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 id="h-nabdka-pro-start-upy">Nabídka pro start-upy</h2> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-78794d0e PromoBanners__footer elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="78794d0e" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2ac95541" data-id="2ac95541" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c3de72c elementor-widget elementor-widget-text-editor" data-id="c3de72c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Speciální nabídka pro vybrané týmy<br><a href="https://www.live-agent.cz/startups/">Podívejte se na podmínky</a></p> </div> </div> <div class="elementor-element elementor-element-7973f36e Button Button--outline Button--outline__white elementor-widget elementor-widget-button" data-id="7973f36e" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/startups/#signupform"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Požádat o start-upovou nabídku</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-603899fd ComparePlans__sectionTitle Block Block--redesign__basic urlslab-skip-all elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="603899fd" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-166ca8e0" data-id="166ca8e0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-2ec0d2aa large-heading elementor-widget elementor-widget-heading" data-id="2ec0d2aa" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 id="h-porovnat-plny">Porovnat plány</h2> </div> </div> <div class="elementor-element elementor-element-6e4303f9 elementor-widget elementor-widget-text-editor" data-id="6e4303f9" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Podívejte se na porovnání našich plánů a vyberte si ten nejvhodnější</p> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-3cca59cf ComparePlans urlslab-skip-all elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3cca59cf" data-element_type="section" id="comparePlans"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71471617 wrapper__wide" data-id="71471617" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-2053000e ComparePlans__header elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="2053000e" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-4107633f ComparePlans__header--switchers" data-id="4107633f" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-48d9e0fc elementor-widget elementor-widget-html" data-id="48d9e0fc" data-element_type="widget" data-widget_type="html.default"> <div class="elementor-widget-container"> <input class="switcher__input" type="radio" id="compare-differences" name="compare"> <input class="switcher__input" type="radio" id="compare-all" name="compare" checked> <div class="switcher switcher__simple" data-switcher="compare"> <label for="compare-differences">Pouze rozdíly</label> <div class="switcher__switch"></div> <label for="compare-all" class="active">Všechny funkce</label> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-45801f62 Pricing__program first" data-id="45801f62" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-cd968ea elementor-widget elementor-widget-heading" data-id="cd968ea" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-small-business">Small <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-6f262605 elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="6f262605" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-38c75675 Pricing__program" data-id="38c75675" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-83a00df elementor-widget elementor-widget-heading" data-id="83a00df" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-medium-business">Medium <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-2e6f7feb elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="2e6f7feb" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-5d231aa7 Pricing__program popular" data-id="5d231aa7" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-acdcbb3 LabelTag popular elementor-widget elementor-widget-text-editor" data-id="acdcbb3" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Most popular</p> </div> </div> <div class="elementor-element elementor-element-47d29db1 elementor-widget elementor-widget-heading" data-id="47d29db1" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-large-business">Large <small>business</small></h3> </div> </div> <div class="elementor-element elementor-element-17502806 elementor-align-center Button Button--full elementor-widget elementor-widget-button" data-id="17502806" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/zkusebni-verze/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Vyzkoušet zdarma</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-20 elementor-inner-column elementor-element elementor-element-438e1a82 Pricing__program last" data-id="438e1a82" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-38db36b8 elementor-widget elementor-widget-heading" data-id="38db36b8" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h3 id="h-enterprise">Enterprise</h3> </div> </div> <div class="elementor-element elementor-element-3d5bcb9 elementor-align-center Button Button--outline elementor-widget elementor-widget-button" data-id="3d5bcb9" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.live-agent.cz/demo/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Zarezervovat ukázkový hovor</span> </span> </a> </div> </div> </div> </div> </div> </div> </section> <div class="elementor-element elementor-element-655dfe79 elementor-widget elementor-widget-posts" data-id="655dfe79" data-element_type="widget" data-settings='{"full_content_row_gap":{"unit":"px","size":0,"sizes":[]}}' data-widget_type="posts.full_content"> <div class="elementor-widget-container"> <div class="elementor-posts-container elementor-posts elementor-posts--skin-full_content elementor-grid"> <article class="elementor-post elementor-grid-item post-984806 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/cenik/"> Ceník </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table class="compare-price"> <tbody> <tr> <td>Agent/měsíc, účtováno ročně <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Roční tarif je účtován ročně a vypočítává se na základě počtu agentů, které do systému přidáte. Pokud v průběhu roku obsadíte další agentské pozice, bude vygenerována žádost o doplnění za stejnou, sníženou sazbu.</span></div> </td> <td>15 $</td> <td> <div class="price"> <div class="price--basic">29 $</div> <p><!---- <div class="price--sale">$24</div> --></p></div> </td> <td> <div class="price"> <div class="price--basic">49 $</div> </div> </td> <td>Y</td> <td> <div class="price"> <div class="price--basic">69 $</div> </div> </td> </tr> <tr> <td>Agent/měsíc, účtováno měsíčně <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Měsíční tarif je účtován měsíčně a vypočítává se na základě počtu agentů, které do systému přidáte. Pokud v průběhu měsíce obsadíte další agentské pozice, bude vygenerována žádost o doplnění za stejnou, sníženou sazbu.</span></div> </td> <td>19 $</td> <td> <div class="price"> <div class="price--basic">35 $</div> </div> </td> <td> <div class="price"> <div class="price--basic">59 $</div> </div> </td> <td>Y</td> <td> <div class="price"> <div class="price--basic">85 $</div> </div> </td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-787168 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/komunikacni-kanaly/"> Komunikační kanály </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Zákaznický portál <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nastavení zákaznického portálu se znalostní databází, fórem a často kladenými dotazy.<a title="Features - Customer Portal" href="/features/customer-portal/">Funkce zákaznického portálu</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Kontaktní formuláře – tlačítka Kontaktujte nás <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Dejte svým zákazníkům možnost kontaktovat je prostřednictvím kontaktního formuláře, který je umístěn přímo na vašich webových stránkách.<a title="Features - Contact Forms" href="/features/contact-forms/">Funkce kontaktního formuláře</a></span></div> </td> <td>3</td> <td>10</td> <td>50</td> <td>1</td> <td>200</td> </tr> <tr> <td>Kontaktní formuláře – Na stránce <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Dejte svým zákazníkům možnost kontaktovat je prostřednictvím kontaktního formuláře, který je umístěn přímo na vašich webových stránkách.<a title="Features - Contact Forms" href="/features/contact-forms/">Funkce kontaktního formuláře</a></span></div> </td> <td>3</td> <td>10</td> <td>50</td> <td>1</td> <td>200</td> </tr> <tr> <td>Oznámení ze služby Slack <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Dostávejte oznámení na Slack pokaždé, když v LiveAgent obdržíte nový ticket nebo odpověď na ticket.<a title="Features - Slack" href="/features/slack/">Funkce oznámení Slack</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Fórum zákazníků <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte online komunitní fórum pro své uživatele. Umožněte jim klást otázky, poskytovat odpovědi a vést diskuse. <a title="Features - Forum" href="/features/customer-forum/">Funkce zákaznického fóra</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Odesílání e-mailových tiketů – Příchozí e-mailové účty <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Inteligentní e-mailové tikety zajišťují, že se žádné e-maily neztratí nebo nezůstanou bez odpovědi. Náš systém ticketingu také zabraňuje duplicitním odpovědím díky funkci detekce kolizí agentů. <a href="https://www.live-agent.cz/tiketingovy-software/">Funkce ticketingu</a></span></div> </td> <td>3</td> <td>10</td> <td>150</td> <td>2</td> <td>150</td> </tr> <tr> <td>Odesílání e-mailových tiketů – Odchozí e-mailové účty <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Inteligentní e-mailové tikety zajišťují, že se žádné e-maily neztratí nebo nezůstanou bez odpovědi. Náš systém ticketingu také zabraňuje duplicitním odpovědím díky funkci detekce kolizí agentů.<a href="https://www.live-agent.cz/tiketingovy-software/">Funkce ticketingu</a></span></div> </td> <td>3</td> <td>10</td> <td>150</td> <td>2</td> <td>150</td> </tr> <tr> <td>Tlačítko live chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte si důvěru zákazníků a zvyšte prodej pomocí personalizované podpory v reálném čase na chatu.<a title="Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon." href="/live-chat-software/"> Funkce živého chatu</a></span></div> </td> <td>2</td> <td>5</td> <td>50</td> <td>1</td> <td>100</td> </tr> <tr> <td>Proaktivní pozvánky na chat <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zapojte návštěvníky svých webových stránek tím, že je pozvete do chatu se svými agenty. <a title="Features - Proactive Chat Invitations" href="/features/proactive-chat-invitations/">Funkce proaktivních pozvánek na chat</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Kontaktní centrum <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Využijte kontaktní centrum k efektivnímu řízení a zpracování interakcí s zákazníky. <a title="Features - Call center" href="/features/call-center-overview/">Funkce kontaktního centra</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Tlačítka zpětné vazby <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Povzbuďte zákazníky, aby vám posílali nové nápady a zpětnou vazbu pro budoucí vývoj. <a href="/features/feedback-suggestions/">Funkce zpětné vazby a návrhů</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Viber <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Odpovídejte na zprávy Viber přímo z ovládacího panelu LiveAgent.<a title="Features - Viber" href="/features/viber/">Funkce Viber</a></span></div> </td> <td>39 USD/měsíc</td> <td>39 USD/měsíc</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Twitter <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Sledujte jedinečná klíčová slova a reagujte na tweety, které vyžadují akci. Všechny odpovědi z LiveAgent jsou odesílány jako Tweety. <a href="/integrations/twitter/">Funkce Twitteru</a></span></div> </td> <td>39 USD/měsíc</td> <td>39 USD/měsíc</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Facebook <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Reagujte na zprávy, příspěvky, komentáře nebo zmínky na Facebooku přímo z LiveAgent.<a title="Features - Facebook" href="/integrations/facebook/">Funkce Facebooku</a></span></div> </td> <td>39 USD/měsíc</td> <td>39 USD/měsíc</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Facebook + Instagram <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Integrace Instagramu není možná bez integrace Facebooku. <a title="Features - Instagram" href="/integrations/instagram/">Funkce Instagramu</a></span></div> </td> <td>39 USD/měsíc + 19 USD/měsíc</td> <td>39 USD/měsíc + 19 USD/měsíc</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <td>WhatsApp <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="badge__new">nový</span><span class="Tooltip__text">Integrujte své číslo WhatsApp se systémem ticketingu LiveAgent a používejte jej k odpovídání na zprávy WhatsApp v rámci systému ticketingu. Poznámka: Integrace v současné době funguje pouze s čísly Twilio a 360dialog..</span></div> </td> <td>—</td> <td>—</td> <td>3 ćísla</td> <td>—</td> <td>3+ čísla</td> <tr> <td>Funkce videohovorů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zvyšte odchozí prodej a zlepšete spokojenost zákazníků pomocí funkce videohovoru. Buďte osobní a nezapomeňte se usmívat! <a href="/features/video-chat/">Funkce videohovoru/a></a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-787167 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/sprava-konverzaci/"> Správa konverzací </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Historie tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Ukládat všechny tikety a přepisy chatu po neomezenou dobu.<br> Kdykoli získáte přístup ke všem minulým tiketům, konverzacím a záznamům hovorů pro účely zajištění kvality, právní účely nebo školení.</span></div> </td> <td>Neomezeně </td><td>Neomezeně</td> <td>Neomezeně</td> <td>7 dní</td> <td>Neomezeně</td> </tr> <tr> <td>Sloučení tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Obdrželi jste více hlášení o stejném problému a chcete je spojit? Žádný problém! Použijte naši <a href="/features/merge-tickets/">funkci sloučení tiketů</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Vlastní pole tiketu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Dozvěděli jste se nějaké cenné informace? Vytvořte si vlastní pole tipu a přidejte je na panel s informacemi o tipu. <a href="/features/ticket-fields/">Funkce vlastní pole tiketu</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Rozdělení tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Obdrželi jste tiket s více požadavky? Rozdělte tiket na dva a každý přiřaďte jinému agentovi/oddělení. <a href="/features/split-tickets/">Funkce Rozdělit tikety</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Interní tikety <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte interní tiket pro své kolegy. Poznámky jsou viditelné pouze pro agenty, takže se nemusíte obávat, že ostatní koncoví uživatelé nebo zákazníci uvidí vaše soukromé poznámky. <a href="/features/internal-tickets/">Interní tikety</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přílohy <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Snadno přetahujte přílohy (obrázky, hudbu, video, dokumenty atd.) a sdílejte je se svými zákazníky. <a href="/features/attachments/">Funkce příloh</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Hromadné akce pro tikety <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vyberte více tiketů najednou a spusťte hromadné akce, abyste ušetřili čas. Pomocí této funkce můžete jedním kliknutím vyřešit, přenést nebo odstranit více tiketů. <a href="/features/mass-actions/">Funkce hromadných akcí tiketů</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Algoritmus Vyřešení <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Automatické stanovení priority tiketů, které je třeba vyřešit, podle dohod o úrovni služeb (SLA) a data a času jejich přijetí. <a href="/features/to-solve-button/">Funkce Vyřešit</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Průzkum spokojenosti s tikety <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Automatické rozesílání e-mailů s průzkumem spokojenosti po každé interakci, abyste zajistili, že vaši zákazníci dostanou kvalitní služby.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Vlastní štítky <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Přidáním vlastních štítků můžete tikety uspořádat a filtrovat a zároveň si přehledně zobrazit jejich obsah.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Vlastní filtry tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte si jedinečné filtry tipů, které vám usnadní vyhledávání a filtrování. <a href="/features/filters/">Vlastní filtry tipů</a></span></div> </td> <td>300 filtrů/agent</td> <td>500 filtrů/agent</td> <td>1000 filtrů/agent</td> <td>50 filtrů/agent</td> <td>5000 filtrů/agent</td> </tr> <tr> <td>Poznámky agenta k tiketům <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Přidávání soukromých poznámek k tiketům. Soukromé poznámky jsou viditelné pouze pro agenty, takže se nemusíte obávat, že je uvidí vaši zákazníci nebo jiní koncoví uživatelé. <a href="/features/notes/">Funkce poznámek agenta k tiketům</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Ovládací panely (dashboardy) v reálném čase <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Přehled o statistikách používání v reálném čase.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Převody tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Jediným kliknutím přenesete tikety k agentům nebo do oddělení, která jsou pro jejich zpracování nejlépe vybavena.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Editor WYSIWYG <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Pomocí editoru WYSIWYG můžete stylovat obsah e-mailů, šablon e-mailů a článků znalostní báze. <a href="/features/wysiwyg-editor/">Funkce editoru WYSIWYG</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Více karet tiketu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Řešíte více než jeden tiket najednou? Žádný problém! Otevřete si v aplikaci LiveAgent více karet tiketů a přepínejte mezi nimi podle potřeby. <a href="/features/multiple-ticket-tabs/">Funkce více karet tiketu</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Pracovní doba <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Kdy jste k dispozici svým zákazníkům? Dejte jim vědět pomocí <a href="/features/business-hours/">Pracovní doba</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Oddělení <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte oddělení prodeje, marketingu a technické podpory pro snadnější směrování tiketů a rozdělení odpovědností. <a title="Features - Departments" href="/features/departments/">Funkce Oddělení</a></span></div> </td> <td>10</td> <td>20</td> <td>150</td> <td>3</td> <td>300</td> </tr> <tr> <td>Role v odděleních</td> <td>—</td> <td>—</td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Předpřipravené odpovědi <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zrychlete své odpovědi pomocí předpřipravených sekvencí textu. <a href="/features/canned-messages-macros/">Funkce předpřipravených odpovědí</a></span></div> </td> <td>20</td> <td>100</td> <td>500</td> <td>—</td> <td>1000</td> </tr> <tr> <td>Kontakty a skupiny <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Segmentujte zákazníky podle zájmů, věku, národnosti nebo jiných parametrů. <a href="/features/contacts/">Funkce Kontakty</a> a <a href="/features/contact-groups/">Skupiny</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Předdefinované odpovědi <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte předdefinované odpovědi na dotazy podpory, na které lze odpovědět obecnou odpovědí. <a href="/features/predefined-answers/">Funkce předdefinovaných odpovědí</a></span></div> </td> <td>20</td> <td>100</td> <td>500</td> <td>—</td> <td>1000</td> </tr> <tr> <td>Přepisy chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Potřebují vaši zákazníci kopii konverzace, kterou s vámi vedli? Poskytněte jim přepisy chatu prostřednictvím e-mailu.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Sdílení souborů přes chat <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Náš live chat podporuje sdílení souborů JPG, JPEG, PNG, GIF, PDF a TXT.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Okno mobilního chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Naše widgety živého chatu jsou responzivní – zákazníci mohou snadno zahájit chat na mobilu nebo počítači.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Nastavení uvítací zprávy chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Rozesílejte automatické uvítací zprávy chatu novým návštěvníkům webu, abyste jim ukázali, že jste online a v případě potřeby jim můžete pomoci.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Monitorování návštěvníků v reálném čase <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Sledujte, co dělají návštěvníci vašich webových stránek. Zjistěte, které adresy URL mají otevřené, jak dlouho si prohlížejí jednotlivé stránky, a nechte se upozornit, když přejdou na novou stránku vašeho webu.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Průzkumy spokojenosti s chatem <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte okamžitou zpětnou vazbu po každé interakci se zákazníkem.Zjistěte, jak se můžete zlepšit, co bylo uděláno správně, a sledujte spokojenost zákazníků v průběhu času. <a href="https://support.liveagent.com/528966-Agent-ranking">Funkce hodnocení agentů</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Sledování času <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte hlubší přehled o výkonnosti svého helpdesku sledováním pracovních návyků svých agentů. Zjistěte, jak dlouho jim trvá odpověď na jednotlivé tikety, jak dlouho byli online nebo jak dlouhé byly jejich přestávky. <a href="/features/time-tracking/">Funkce sledování času</a></span></div> </td> <td>19 USD/měsíc</td> <td>19 USD/měsíc</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Řazení hovorů do fronty <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Pokud jsou všichni online agenti zaneprázdněni probíhajícími hovory, LiveAgent automaticky vytvoří frontu hovorů pro nové volající. <a href="https://support.liveagent.com/830459-ChatCall-queue-indicator">Indikátor fronty hovorů/a></a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>IVR <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zlepšete zkušenosti svých zákazníků v call centru tím, že navrhnete komplexní stromy interaktivní hlasové odezvy (IVR), které je přesměrují na správné oddělení podpory nebo agenta. <a href="/features/ivr-interactive-voice-response/">Funkce IVR</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Nahrávky hovorů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Neomezené nahrávání hovorů zajišťuje, že jste vždy chráněni vysoce kvalitními nahrávkami svých hovorů, kdykoli je nejvíce potřebujete. <a href="/features/unlimited-call-recordings/">Funkce neomezeného nahrávání hovorů</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Směrování a předávání hovorů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Náš software pro call centra je vybaven funkcí ACD a přepojováním hovorů s účastí. Užívejte si bezproblémové přechody hovorů z jednoho oddělení nebo agenta na druhé již od dnešního dne. <a href="/features/call-routing/">Funkce směrování</a> a <a href="/features/call-transfers/">přepojování hovorů</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Vlastní role <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte a pojmenovávejte role a přizpůsobujte oprávnění agentů. <a href="/features/custom-roles/">Funkce vlastních rolí</a></span></div> </td> <td>—</td> <td>—</td> <td>3</td> <td>—</td> <td>40</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-787104 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/prizpusobeni/"> Přizpůsobení </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Klíče API <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Propojte různé programy, software nebo nástroje s LiveAgent a automatizujte nespočet úloh. <a href="https://support.liveagent.com/931802-API-rate-limit-API-requests-limit">API rate limit</a></span></div> </td> <td>1</td> <td>5</td> <td>10</td> <td>—</td> <td>100</td> </tr> <tr> <td>Šablony e-mailů zákazníkům <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Konfigurace šablon e-mailů pro zákazníky a agenty. Všechny e-mailové šablony odesílané z LiveAgent lze formátovat jako HTML nebo textové e-maily. <a href="/features/email-templates/">Funkce šablon e-mailů</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Pravidla a časová pravidla <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte vlastní spouštěče, automatizační pravidla a časová pravidla pro urychlení opakujících se úloh, které nevyžadují pozornost vašich agentů. <a title="Features - Rules" href="/features/rules/">Funkce pravidla</a> a <a title="Features - Time Rules" href="/features/time-rules/">časová pravidla</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Gamifikace <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Motivujte, bavte, zvyšujte produktivitu a podporujte spolupráci v týmech. <a href="/features/gamification-features/">Funkce gamifikace</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přizpůsobení widgetů kontaktního formuláře <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vyberte si widget kontaktního formuláře z naší galerie šablon a přizpůsobte si ho tak, aby odpovídal estetice vaší firmy.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přizpůsobení widgetů chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vyberte si widget chatu z naší galerie šablon a přizpůsobte si ho tak, aby odpovídal barevné paletě vaší firmy.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Konfigurace zvuku <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Přizpůsobte nebo zakažte všechny zvuky oznámení, které v LiveAgent uslyšíte. Vyberte si z našich existujících zvuků nebo nahrajte vlastní soubory. <a href="/features/sounds/">Funkce konfigurace zvuku</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Hledat a nahradit <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">LiveAgent dokáže automaticky vyhledávat konkrétní řetězce v každé příchozí zprávě a nahradit je něčím jiným předtím, než se zobrazí nebo uloží do databáze. <a href="/features/search-replace/">Funkce hledat a nahradit</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přizpůsobení widgetů volání <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte si lákavé widgety volání nebo si vyberte z naší galerie šablon. Přizpůsobte si jakýkoli existující design podle svých potřeb.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přizpůsobení widgetů pro videohovory <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte si poutavé widgety pro videohovory nebo si vyberte existující design z naší galerie šablon. Přizpůsobte si jakoukoli existující šablonu podle svých potřeb.</span></div> </td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Znalostní báze <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte si na zákaznickém portálu kategorie podle svých produktů, služeb nebo typů zákazníků. Přidejte články do znalostní báze, fóra nebo nástěnky se zpětnou vazbou.<a title="Features - Knowledge Base" href="/features/knowledge-base/">Znalostní báze</a></span></div> </td> <td>1</td> <td>1</td> <td>2</td> <td>1</td> <td>10</td> </tr> <tr> <td>Další znalostní báze <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Multi knowledge base* vám dává možnost vytvořit neomezené množství samostatných zákaznických portálů, přičemž každý z nich může mít vlastní jedinečný design, nastavení a obsah.<a title="Features - Multi Knowledge Base" href="/features/multi-knowledge-base/">Znalostní báze/a></a></span></div> </td> <td>19 USD/měsíc/znalostní báze</td> <td>19 USD/měsíc/znalostní báze</td> <td>19 USD/měsíc/znalostní báze</td> <td>—</td> <td>19 USD/měsíc/znalostní báze</td> </tr> <tr> <td>Bez značky <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Odstranění značky LiveAgent z oken a tlačítek živého chatu, znalostní báze/zákaznického portálu, oken a tlačítek pro volání, kontaktních formulářů, formulářů zpětné vazby a e-mailových šablon.</span></div> </td> <td>—</td> <td>19USD/měsíc/za účet</td> <td>19USD/měsíc/za účet</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Vlastní parkování domén <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zaparkujte svůj účet LiveAgent, abyste jej zpřístupnili z vaší vlastní domény. <a title="Custom domain parking" href="https://support.liveagent.com/018505-LiveAgent-Domain-parking-guide">Vlastní parkování domén</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-959878 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/funkce-umele-inteligence-ai/"> Funkce umělé inteligence (AI) </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Asistent využívající umělou inteligenci <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="badge__new">Nový</span><span class="Tooltip__text">Zlepšete svou zákaznickou podporu pomocí asistenta, který funguje na bázi umělé inteligence. Díky ChatGPT a vašemu klíči OpenAI rozhraní API generuje dokonalé e-mailové odpovědi, čímž zefektivňuje odpovědi a zvyšuje efektivitu agentů.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td>—</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-786265 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/reportovani-4/"> Reportování </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Analytický přehled <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte přehled o své zákaznické podpoře. Zjistěte, kdo s vaší společností komunikuje, a sledujte, jaké služby dostává. <a title="Features - Analytics Overview" href="/features/analytics-overview/">Funkce analytického přehledu</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Report o výkonu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Sledujte výkonnost svých agentů podpory. Zjistěte, kdo je nejproduktivnější, kdo dává přednost e-mailům před živými chaty a kdo dosahuje dlouhodobě konzistentních výsledků.<a title="Features - Performance Report" href="/features/performance-report/">Funkce přehledu výkonnosti</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přehled agenta <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte přehledy o pracovní době agentů, zodpovězených tiketech, chatech, hovorech, prodejích, hodnoceních a dalších údajích z určitého časového rozmezí.<a title="Features - Agent Report" href="/features/agent-report/">Funkce přehledu agenta</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Hodnocení agentů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte zprávy o hodnocení agentů doplněné o komentáře zákazníků. <a title="Features - Agent Ranking Overview" href="/features/agent-ranking-overview/">Funkce hodnocení agentů</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Zpráva oddělení <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte přehledy o počtu zodpovězených tiketů, chatů, hovorů a dalších údajů z jednotlivých oddělení v určitém časovém rozmezí<a title="Features - Department Report" href="/features/department-report/">Funkce hlášení oddělení</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Zpráva o kanálu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">LiveAgent vám poskytne podrobné informace o každém komunikačním kanálu: e-mail, live chat, call centrum, kontaktní formuláře, Instagram, zprávy na Facebooku, tweety atd. <a href="/features/channel-report/">Funkce zprávy o kanálech</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Zpráva o štítcích (tagy) <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Generování reportů značek z určitého časového období. Jednotlivé záznamy lze třídit podle časového rozsahu, oddělení, kanálu a agenta. <a title="Features - Tag Reports" href="/features/tag-reports/">Funkce zprávy štítků</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Historie tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Filtrujte tikety podle dne, týdne, měsíce, roku nebo vlastního rozmezí dat a vygenerujte zprávu o historii tiketů. Zjistěte, kterým oddělením bylo přiděleno nejvíce tiketů, kteří agenti je řešili, jejich aktuální stavy a další informace.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Můj pracovní výkaz <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte přehledy o práci, kterou jste vykonali za den, týden, měsíc, rok nebo v rámci vlastního rozsahu dat. Zjistěte, kolik tiketů vám bylo přiděleno, z jakého kanálu pocházejí a jaký je jejich aktuální stav.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Dostupnost agenta pro hovory, chaty, tikety <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Sledujte dostupnost svých agentů a zjistěte, kdy přesně jsou online (datum, hodiny, od, do). <a title="Features - Agent Availability" href="/features/agent-availability/">Funkce dostupnosti agenta</a></span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Dostupnost volání, chatu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvářejte přehledy o dostupnosti jednotlivých agentů pro přijímání hovorů a chatů. Zjistěte, kdo je nejvíce zapojen a kdo potřebuje zvýšit své úsilí v oblasti podpory.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Volání, chat, načítání tiketů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Zjistěte, kteří agenti měli přiřazeno nejvíce tiketů, hovorů a chatů, abyste mohli porovnat a optimalizovat pracovní zatížení svých agentů.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-786264 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/integrace-4/"> Integrace </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Integrace <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte přístup ke všem pluginům LiveAgent a integracím s dalšími softwarovými řešeními, které sjednotí a zjednoduší váš pracovní postup.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-786237 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/podpora-a-sluzby/"> Podpora a služby </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Zákaznický servis <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nabízíme nepřetržitou zákaznickou podporu po celý rok. Kontaktujte nás prostřednictvím chatu, e-mailu, telefonu, sociálních médií nebo našeho zákaznického portálu. Nabízíme také vícejazyčnou podporu.</span></div> </td> <td>maximální úsilí</td> <td>24/7</td> <td>24/7</td> <td>maximální úsilí</td> <td>24/7</td> </tr> <tr> <td>Nastavení v bílých rukavičkách <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Pohodlně se usaďte, zatímco my za vás nastavíme váš účet LiveAgent. Přihlaste se do připraveného systému helpdesku, který zvýší produktivitu vašich agentů a zlepší služby zákazníkům.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Aplikace pro iPhone/Android <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nabízíme aplikaci LiveAgent pro operační systémy Android i iOS.<a title="Features - Mobile" href="/features/mobile-help-desk/">iPhone/Android funkce pro mobilní aplikace</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Podpora více jazyků <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">LiveAgent v současné době podporuje 45 jazykových překladů a pravidelně přidává nové. <a title="Features - Multilingual Support" href="/features/multilingual-support/">Funkce podpory více jazyků</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Podpora více webových stránek <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Máte více firem, produktů nebo subdomén s jedinečnými webovými stránkami? Žádný problém, LiveAgent dokáže všechny tikety shromáždit a zjednodušit do jediného účtu LiveAgent.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Podpora více značek <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Vytvořte více znalostních databází pro každý z vašich produktů, značek nebo skupin uživatelů.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Hardwarový IP telefon <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Cítíte se pohodlněji při používání hardwarového telefonu? Žádný problém! Připojte jej k LiveAgentu a přijímejte na něm hovory. Pokud vás to nebaví, nemusíte používat softwarové telefony ani přijímat hovory v prohlížeči.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Online produktové školení <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Naplánujte školení o LiveAgent pro svého manažera podpory, abyste mu pomohli lépe porozumět nástroji nebo mu pomohli s některými problémy s konfigurací, na které může na své cestě s LiveAgent narazit.</span></div> </td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Senior manažer účtů <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Podpora od manažera účtu jako přímého kontaktního místa. Manažer účtu může být na vyžádání poskytnut v rámci Large plánu pro účty s víc jako 50 agenty.</span></div> </td> <td>—</td> <td>—</td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Specializovaný tým pro onboarding <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Získejte asistenci při nastavení od našeho týmu odborníků, kteří vám pomohou začít používat nástroje a funkce LiveAgent.</span></div> </td> <td>—</td> <td>—</td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-785751 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/zabezpeceni-a-opravneni/"> Zabezpečení a oprávnění </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"> <table> <tbody> <tr> <td>Datové centrum EU/USA/UK/SG <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">V současné době máme několik datových center po celém světě. Účty našich zákazníků instalujeme na nejlepší možné serverové místo podle toho, kde se nacházejí, a s ohledem na jejich národní zákony. <a href="/features/multiple-data-centers/">Vícenásobná datová centra</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Integrace SpamAssassin <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Šetřete čas a bojujte proti spamu pomocí automatického filtrování spamu. LiveAgent implementuje antispamovou platformu SpamAssassin, která blokuje spam. <a href="/features/spam-filters/">Funkce filtrování SPAMu</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Omezení přístupu k panelu agenta <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Omezte počet IP čísel, která mají přístup k panelu agentů.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Správa zásad hesel <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Služba LiveAgent zajišťuje, že heslo, které jste si zvolili pro svůj účet, nebylo kompromitováno při předchozích únicích dat.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Dvoufázové ověření <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Chraňte svůj účet LiveAgent pomocí hesla a dalšího kódu z mobilní aplikace Google Authenticator. <a href="/features/2-step-verification/">Funkce dvoufázového ověření.</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Šifrování HTTPS <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Všechny účty hostované u LiveAgentu běží na zabezpečeném připojení pomocí protokolu HTTPS. <a href="/features/https-encryption/">Funkce šifrování HTTPS</a></span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Seznam zakázaných návštěvníků <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Spamuje vás někdo nebo je nepříjemný? Zabanujte jeho IP adresu, aby s vámi nemohl komunikovat. Zákaz zrušte, až budete připraveni, prohlédnutím seznamu návštěvníků, kteří mají zakázaný přístup do chatu.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Protokol o auditu <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Našli jste něco podezřelého? Projděte si protokol auditu a zjistěte, jaké akce provedl každý agent v určitém časovém období. <a href="/features/audit-log/">Funkce protokolu auditu</a></span></div> </td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>SSO <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Pomocí jednotného přihlašování (SSO) usnadníte svým agentům přihlašování. Přihlaste se jednou bez opakovaného zadávání ověřovacích faktorů a urychlete proces.</span></div> </td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Odesílání e-mailů prostřednictvím našeho vestavěného e-mailového serveru <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Pomocí našich poštovních serverů můžete odesílat e-maily z LiveAgent pod svým potvrzením, nikoli pod svým.</span></div> </td> <td>—</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td>—</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> <tr> <td>Přizpůsobení systémových e-mailových šablon <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Změňte znění a design všech systémových e-mailů a přizpůsobte si je, kdykoli budete potřebovat.</span></div> </td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> <td class="icn-check"><svg class="icon icon-check"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#check"></use></svg>Y</td> </tr> </tbody> </table> </figure> </div> </article> <article class="elementor-post elementor-grid-item post-785749 ms_pricing type-ms_pricing status-publish hentry"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://www.live-agent.cz/pricing-table/automatizace/"> Automatizace </a> </h3> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.live-agent.cz/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.84"> <figure class="wp-block-table"><table><tbody><tr><td>Pravidla akce <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nastavte automatizační pravidla pro různé události a určete, jaké akce se automaticky provedou, kdykoli v LiveAgent nastane určitá událost.</span></div> </td><td>50</td><td>150</td><td>500</td><td>—</td><td>1000</td></tr><tr><td>Časová pravidla <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nastavte časová pravidla, která v systému LiveAgent automaticky provedou akce po uplynutí určitých časových úseků.</span></div> </td><td>—</td><td>30</td><td>100</td><td>—</td><td>200</td></tr><tr><td>Pravidla SLA <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nastavte interní pravidla SLA (Service Level Agreement), která zajistí bezproblémový provoz vašich agentů a zákazníků. Použijte je k určení odpovědnosti, sankcí a nápravných opatření pro udržení správného pracovního postupu.</span></div> </td><td>—</td><td>5</td><td>50</td><td>—</td><td>100</td></tr><tr><td>Úrovně SLA <div class="Tooltip icn-info-circle"><svg class="icon icon-info-circle"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#info-circle"></use></svg><span class="Tooltip__text">Nastavte si pravidla SLA (Service Level Agreement) na více úrovních, abyste zajistili správné pracovní postupy na více než jedné úrovni. Můžete je použít k určení pracovních postupů za různých okolností.</span></div> </td><td>—</td><td>5</td><td>20</td><td>—</td><td>100</td></tr></tbody></table></figure> </div> </article> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-51ec33a6 Block Block--redesign Block--redesign__successtories Block--background elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="51ec33a6" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44cbf456 wrapper" data-id="44cbf456" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-6e73a993 large-heading elementor-widget elementor-widget-heading" data-id="6e73a993" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 id="h-nejlep-zkaznick-zkuenosti-vznikaj-dky-liveagent"><span class="highlight-gradient">Nejlepší zákaznické zkušenosti</span> <br>vznikají díky LiveAgent</h2> </div> </div> <div class="elementor-element elementor-element-873d462 elementor-widget elementor-widget-shortcode" data-id="873d462" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"> <section class="success__stories"> <ul class="success__stories__list"> <li class="success__stories__item"> <article data-category="" data-region="" class="success__stories__item__article post-468203 ms_success-stories type-ms_success-stories status-publish has-post-thumbnail hentry"> <a href="https://www.live-agent.cz/pribehy-uspesnych/satur/" class="success__stories__item__link" title="Read Satur's story" hreflang="cs-CZ" onover-preload="1"></a> <div class="success__stories__item__thumbnail"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2021/05/satur.jpg"> <picture><source data-srcset="https://www.live-agent.cz/wp/urlslab-download/db4f001f202708626e3e015875c5ea02/satur-700x209.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img data-splide-lazy="https://www.live-agent.cz/wp/urlslab-download/48acb7db1848f1957c39a400f48c1033/satur-700x209.jpg" alt="Read Satur's story" data-src="https://www.live-agent.cz/wp/urlslab-download/48acb7db1848f1957c39a400f48c1033/satur-700x209.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="28"></picture> </div> <div class="success__stories__item__content"> <h3 class="success__stories__item__title" id="h-satur"> Satur </h3> <div class="success__stories__item__excerpt"> <p itemprop="abstract" class="item-excerpt"> Cestovní kancelář SATUR je největší cestovní kanceláří na Slovensku. Má více, než 100 let zkušeností a více, než 90 000 spokojených klientů, kteří mají možnost vycestovat do více, než 150… </p> <p class="learn-more"> <a href="https://www.live-agent.cz/pribehy-uspesnych/satur/" class=" icn-after-arrow-right" title='SATUR: 100 let nezapomenutelných zážitků z cest! 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Začněte i vy s 30denní zkušební verzí!" hreflang="cs-CZ" onover-preload="1"> Read more about FrëschKëscht <svg class="icon icon-arrow-right"><use xlink:href="https://www.live-agent.cz/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#arrow-right"></use></svg></a> </p> </div> </div> </article> </li> </ul> <a href="https://www.live-agent.cz/pribehy-uspesnych/" class="Button Button--full" title='Objevte úspěšné příběhy s LiveAgent! Zvyšte spokojenost, příjmy a loajalitu. Vyzkoušejte 30denní zkušební verzi zdarma!"' hreflang="cs-CZ" onover-preload="1"><span>View all</span></a> </section> </div> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-16e4b9b elementor-section-full_width Block Block--redesign Block--video image-left elementor-section-height-default elementor-section-height-default" data-id="16e4b9b" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e25d287 wrapper" data-id="e25d287" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <section class="elementor-section elementor-inner-section elementor-element elementor-element-7844df1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7844df1" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a0fd247 videoBlock" data-id="a0fd247" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-53515f1 videoTitle elementor-widget elementor-widget-text-editor" data-id="53515f1" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <h2 id="h-podvejte-sejak-liveagent-funguje">Podívejte se,<br>jak LiveAgent funguje!</h2> <p>00:00/02:25</p> </div> </div> <div class="elementor-element elementor-element-4b78d77 elementor-widget elementor-widget-video" data-id="4b78d77" data-element_type="widget" data-settings='{"youtube_url":"https:\/\/youtu.be\/3zYfDwqNj0U","show_image_overlay":"yes","image_overlay":{"url":"https:\/\/i.ytimg.com\/vi\/3zYfDwqNj0U\/sddefault.jpg"},"video_type":"youtube"}' data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video urlslab_yt"><link rel="stylesheet" id="urlslab_youtube_loader-css" type="text/css" media="all" href="https://www.live-agent.cz/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"><div class="youtube_urlslab_loader youtube_urlslab_loader--elementor" data-ytid="3zYfDwqNj0U"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Product Tour | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M145S</strong><picture><source data-srcset="https://www.live-agent.cz/wp/urlslab-download/22011f48a02f8161abe4240ce9e7fe48/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.live-agent.cz/wp/urlslab-download/e10b69843ec1a60996a180075451aaea/hqdefault.jpg" alt="Youtube video: LiveAgent Product Tour" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="30"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:32+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. 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Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div></div> <div class="elementor-custom-embed-image-overlay" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2022/10/how-it-works.jpg"> </div> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bcbfdb4" data-id="bcbfdb4" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-47687b6 tag elementor-widget elementor-widget-text-editor" data-id="47687b6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p><strong>Ceník LiveAgent</strong></p> </div> </div> <div class="elementor-element elementor-element-3228f59 elementor-widget elementor-widget-heading" data-id="3228f59" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 id="h-potebujete-pomoci-s-vbrem-nejlepho-plnu">Potřebujete pomoci s výběrem <span class="highlight-gradient">nejlepšího plánu</span>?</h2> </div> </div> <div class="elementor-element elementor-element-a73799a elementor-widget elementor-widget-text-editor" data-id="a73799a" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Každý podnik je specifický. 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Vyplňte formulář a zlepšete své zákaznické služby s více než 180 funkcemi. Důvěřují nám značky jako Forbes a Airbus." hreflang="cs-CZ" onover-preload="1">Žádost o předložení návrhu</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-124 widget_nav_menu"><div class="Footer__top__column__title h5">Společnost</div><div class="menu-footer-top-company-czech-container"><ul id="menu-footer-top-company-czech" class="menu"><li id="menu-item-544980"><a href="https://www.live-agent.cz/o-nas/o-spolecnosti-liveagent/" title="Poznejte příběh LiveAgent, inovativního helpdesk softwaru, který zlepšuje zákaznickou podporu po celém světě. Připojte se k nám!" hreflang="cs-CZ" onover-preload="1">O nás</a></li> <li id="menu-item-544985"><a href="https://www.live-agent.cz/oceneni/" title="Objevte ocenění a certifikáty LiveAgent, lídra v helpdesku, live chatu a zákaznické podpoře. 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Až 30% provize, 90denní cookies a 5$ bonus za registraci. Přidejte se k našemu partnerskému programu!" hreflang="cs-CZ" onover-preload="1">Partnerský program</a></li> <li id="menu-item-955120"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impresum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-125 widget_nav_menu"><div class="Footer__top__column__title h5">Vědomosti</div><div class="menu-footer-top-learn-czech-container"><ul id="menu-footer-top-learn-czech" class="menu"><li id="menu-item-545857"><a href="/blog/" title='Objevte užitečné tipy pro zákaznickou podporu, live chat, call centra a další na blogu LiveAgent. Zlepšete své služby ještě dnes!"' hreflang="cs-CZ" onover-preload="1">Blog</a></li> <li id="menu-item-545860"><a href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1">Slovník</a></li> <li id="menu-item-545861"><a href="https://www.live-agent.cz/akademie/" title="Objevte vše, co potřebujete vědět o zákaznickém servisu na LiveAgent Akademii. Zdroj bezplatných školení a teoretických poznatků, který zlepší vaše dovednosti v oblasti komunikace, zpětné vazby a zákaznické zkušenosti. Navštivte nás a naučte se, jak poskytovat kvalitní zákaznický servis a získat spokojené zákazníky." hreflang="cs-CZ" onover-preload="1">Akademie</a></li> <li id="menu-item-743645"><a href="https://www.live-agent.cz/sablony/" title="Objevte efektivní e-mailové šablony pro zákaznický servis, marketing a prodeje. Ušetřete čas, zlepšete komunikaci a optimalizujte kampaně!" hreflang="cs-CZ" onover-preload="1">Šablony</a></li> <li id="menu-item-545866"><a href="https://www.live-agent.cz/test-psani/" title="Zlepšete rychlost psaní zdarma s LiveAgent testem! Zvyšte produktivitu, spokojenost zákazníků a své dovednosti. Vyzkoušejte hned!" hreflang="cs-CZ" onover-preload="1">Test psaní</a></li> <li id="menu-item-743646"><a href="https://www.live-agent.cz/kalkulacka-nakladu/" title="Porovnejte 70+ helpdesk řešení s LiveAgentem, snižte náklady až o 72 %. Žádné poplatky, kreditní karta není potřeba. Začněte zdarma!" hreflang="cs-CZ" onover-preload="1">Kalkulačka nákladů</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-157 widget_nav_menu"><div class="Footer__top__column__title h5">Populární</div><div class="menu-footer-top-popular-czech-container"><ul id="menu-footer-top-popular-czech" class="menu"><li id="menu-item-955248"><a href="https://www.live-agent.cz/knowledge-base-software/" title="LiveAgent nabízí intuitivní software pro znalostní báze se samoobslužnou podporou, fórem a vícejazyčnou podporou pro zlepšení zákaznické zkušenosti." hreflang="cs-CZ" onover-preload="1">Software znalostní databáze</a></li> <li id="menu-item-743650"><a href="https://www.live-agent.cz/software-pro-zakaznicky-servis/" title="Výběr softwaru pro zákaznický servis z nejpoužívanějších platforem na trhu. Vyberte si ten ideální a pozvedněte svůj zákaznický servis na měsíc." hreflang="cs-CZ" onover-preload="1">Software pro služby zákazníkům</a></li> <li id="menu-item-743651"><a href="https://www.live-agent.cz/blog/best-voip-phone-systems-and-integrations/" title='Objevte 20 nejlepších VoIP systémů a integrací pro rok 2025! Srovnání nabídek, cen a tipy, jak vybrat ideální řešení pro vaše podnikání."' hreflang="cs-CZ" onover-preload="1">Telefonní systémy VoIP</a></li> <li id="menu-item-743652"><a href="https://www.live-agent.cz/self-service-software/" title="Objevte nejlepší samoobslužný softwarový portál pro rok 2021 s LiveAgent! Umožněte svým zákazníkům řešit problémy 24/7 s komplexní bází znalostí, fóry a sledováním tiketů. Zlepšete produktivitu, zvýšte spokojenost a snižte náklady na podporu s intuitivním samoobslužným softwarem. Začněte již dnes bez vstupních poplatků!" hreflang="cs-CZ" onover-preload="1">Samoobslužný software</a></li> <li id="menu-item-743653"><a href="https://www.live-agent.cz/call-centrum-software-pro-prichozi-hovory/" title="Software call centra pro příchozí hovory vám pomůže vytvořit virtuální call centrum. Snadno spravujte příchozí komunikaci se zákazníky, zlepšete výkonnost týmu podpory a generujte více příchozích prodejů. Vyberte si ten správný pro své potřeby." hreflang="cs-CZ" onover-preload="1">Software pro call centra příchozích hovorů</a></li> <li id="menu-item-743654"><a href="https://www.live-agent.cz/system-pro-spravu-stiznosti-zakazniku/" title='Objevte 20 nejlepších systémů pro správu stížností zákazníků 2022! Zlepšete služby pomocí sledování, analýzy a efektivního řízení."' hreflang="cs-CZ" onover-preload="1">Systém pro správu stížností</a></li> <li id="menu-item-743657"><a href="https://www.liveagent.com/customer-portal-software/" urlslab_href_old="https://www.liveagent.com/blog/best-client-portal-software/" title="Empower customers with LiveAgent's portal software! Offer 24/7 self-service, ticket tracking, and a knowledge base. Start your free trial today!" hreflang="en-US" onover-preload="1">Software pro klientský portál</a></li> <li id="menu-item-754968"><a href="https://www.live-agent.cz/startups/" title='LiveAgent – vícekanálový helpdesk pro startupy! Zajistěte spokojenost zákazníků s e-maily, chatem, hovory a sociálními sítěmi. 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