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1 0-.281l1.977-3.5c.005 0 .005-.003 0-.008l-1.258-2.18c-.063-.114-.065-.21-.008-.289.047-.078.13-.117.25-.117h1.867c.209 0 .38.117.516.351l1.281 2.235z" fill="#005A5F" /> <path d="M12.96 1.117c.058.084.058.18 0 .29L8.837 8.702v.008l2.625 4.805c.057.104.06.2.008.289-.052.078-.136.117-.25.117H9.352c-.22 0-.391-.117-.516-.352L6.188 8.71l4.148-7.358c.13-.235.297-.352.5-.352h1.883c.114 0 .195.04.242.117z" fill="#D4D601" /> </g> </symbol> </svg> </div> <header class="header"> <div class="container"><a href="https://www-znuny-com.translate.goog/en?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" class="logo"> <svg class="icon icon-logo"> <use xlink:href="#logo" /> </svg> Znuny </a> <div class="menu-holder"> <nav class="menu"><a class="menu-link" href="https://www-znuny-com.translate.goog/en/consulting?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Consulting</a> <a class="menu-link" href="https://www-znuny-com.translate.goog/en/training?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Training</a> <a class="menu-link" href="https://www-znuny-com.translate.goog/en/support?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Support</a> <a class="menu-link" href="https://www-znuny-com.translate.goog/en/add-ons?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Add-ons</a> <a class="menu-link" href="https://www-znuny-com.translate.goog/en/jobs?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Jobs</a> <a class="menu-link" href="https://www-znuny-com.translate.goog/en/contact?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">Contact</a> </nav> </div> </div> </header> <section class="hero"> <div class="container"> <div class="hero-animation"> <div class="hero-animation-holder"> <video src="https://www.znuny.com/media/pages/home/3b7c208352-1533547223/znuny_training_v1_01.mp4-600kb.mp4" loop autoplay muted playsinline></video> </div> </div> <div class="hero-content"> <h1>Making Znuny work for you</h1> <p></p> <p>With our many years of experience in helpdesk and customer service, there is no challenge for which we are not prepared. We make impossible functions possible.</p> <p></p> </div> </div> </section> <section class="section section--centered section section--background consulting-preview" style="background: #202020"><img class="section-background" alt="" src="https://www.znuny.com/media/pages/home/d0dac5e097-1528402297/171-640x.jpg" srcset="https://www-znuny-com.translate.goog/media/pages/home/d0dac5e097-1528402297/171-640x.jpg?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB 640w,https://www-znuny-com.translate.goog/media/pages/home/d0dac5e097-1528402297/171-1280x.jpg?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB 1280w,https://www-znuny-com.translate.goog/media/pages/home/d0dac5e097-1528402297/171-2560x.jpg?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB 2560w,https://www-znuny-com.translate.goog/media/pages/home/d0dac5e097-1528402297/171-3840x.jpg?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB 3840w,https://www-znuny-com.translate.goog/media/pages/home/d0dac5e097-1528402297/171-5120x.jpg?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB 5120w" sizes="100vw"> <div class="section-dim" style="background: #202020"></div> <div class="container"> <h2 class="section-headline consulting-preview-headline">Find out if Znuny is the right animal for you.</h2> <p class="section-intro consulting-preview-intro">Our team consists of consultants with at least 5 years of experience in Znuny, OTRS and ((OTRS)) Community Edition. We offer you a tailor-made workshop for every situation. Which one do you need? No matter if you need a complex ITIL compliant solution, a powerful service management tool or a customer support configuration: you'll get the setup that suits your needs.</p> <div class="consulting-preview-workshops"><a class="grid-preview" href="https://www-znuny-com.translate.goog/en/consulting/workshop-for-conceptual-design?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"> <img class="grid-preview-icon" alt="" src="https://www.znuny.com/media/pages/icons/cd4008a65d-1529532666/icn-konzeptionierung.svg"> <div class="grid-preview-body"> <h3 class="grid-preview-title">Workshop for conceptual design</h3> <p>During the design phase, your organization will work closely with our consultant to develop the best specification for your implementation.</p> </div> <div class="grid-preview-footer"><span class="text-button">More about the workshop <svg class="icon icon-arrow-right"> <use xlink:href="#arrow-right" /> </svg></span> </div></a> <a class="grid-preview" href="https://www-znuny-com.translate.goog/en/consulting/migration-workshop?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB"> <img class="grid-preview-icon" alt="" src="https://www.znuny.com/media/pages/icons/7525d14b1b-1529532666/icn-installation.svg"> <div class="grid-preview-body"> <h3 class="grid-preview-title">Migration workshop</h3> <p>We upgrade Znuny or the ((OTRS)) Community Edition from every version to the latest version of Znuny LTS or Znuny.</p> </div> <div class="grid-preview-footer"><span class="text-button">More about the workshop <svg class="icon icon-arrow-right"> <use xlink:href="#arrow-right" /> </svg></span> </div></a> </div> </div> </section> <section class="section section--centered addons-preview"> <div class="container"> <h2 class="section-headline addon-preview-headline">Feature add-ons</h2> <p class="section-intro addon-preview-intro"></p> <p>With one of our <a href="https://www-znuny-com.translate.goog/en/support?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">support contracts</a> you get full access and support to our <a href="https://www-znuny-com.translate.goog/en/add-ons?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB">feature add-ons</a>, which make your system even more effective.</p> <p></p> <div class="addons-grid"><a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/znuny4otrs-calendarbaseticketcreation?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/process-management, addon-categories/productivity" data-price="support" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #de1616, #820d0d)"> <svg class="icon icon-watch-arrow"> <use xlink:href="#watch-arrow" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Calendar-based ticket creation </div> <div class="addon-intro"> <p>Use the appointment calendar of OTRS to schedule the creation of tickets.</p> </div> <div class="addon-price"> Available with support </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/second-ticket-create-screen?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/communication, addon-categories/productivity" data-price="free" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #ddefec, #d0aaa1)"> <svg class="icon icon-ticket-create"> <use xlink:href="#ticket-create" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Second Ticket Create Screen </div> <div class="addon-intro"> <p>Separately configurable creation masks for telephone and e-mail tickets.</p> </div> <div class="addon-price"> Free </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/ticket-unseen?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/communication, addon-categories/productivity" data-price="free" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #e7b2ae, #aacbe1)"> <svg class="icon icon-icn-installation"> <use xlink:href="#icn-installation" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Ticket Unseen </div> <div class="addon-intro"> <p>Mark single articles or whole tickets as unread or read.</p> </div> <div class="addon-price"> Free </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/znuny4otrs-repository?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/productivity" data-price="free" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #ffe299, #f87ea0)"> <svg class="icon icon-f3D1HvXV97MicSpH"> <use xlink:href="#f3D1HvXV97MicSpH" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Znuny Repository </div> <div class="addon-intro"> <p>Get convenient access to more add-ons via the package manager.</p> </div> <div class="addon-price"> Free </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/ticket-checklist?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/process-management, addon-categories/productivity" data-price="support" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #aee8b8, #de9ae3)"> <svg class="icon icon-ticket-create"> <use xlink:href="#ticket-create" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Ticket checklist </div> <div class="addon-intro"> <p>Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.</p> </div> <div class="addon-price"> Available with support </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/znuny4otrs-dynamicfieldgroups?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/productivity" data-price="support" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #e63131, #8a0f0f)"> <svg class="icon icon-no-eye"> <use xlink:href="#no-eye" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Dynamic Field Groups </div> <div class="addon-intro"> <p>Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.</p> </div> <div class="addon-price"> Available with support </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/znuny4otrs-translations?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/communication, addon-categories/productivity" data-price="support" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #de1616, #820d0d)"> <svg class="icon icon-p8oynpMyBnFpA68Y"> <use xlink:href="#p8oynpMyBnFpA68Y" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Translations </div> <div class="addon-intro"> <p>Create and manage translations via the admin menu.</p> </div> <div class="addon-price"> Available with support </div> </div></a> <a class="addon-preview js-addon<? e(!$visible, ' is-hidden') ?>" href="https://www-znuny-com.translate.goog/en/add-ons/znuny4otrs-dashboardwidgetsearchprofile?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-category="addon-categories/management, addon-categories/productivity" data-price="support" data-recommendations="essential"> <svg class="icon icon-featured addon-preview-essential"> <use xlink:href="#featured" /> </svg> <div class="addon-icon" style="background-image: linear-gradient(to bottom right, #b57474, #f00c0c)"> <svg class="icon icon-icn-evaluierung"> <use xlink:href="#icn-evaluierung" /> </svg> </div> <div class="addon-preview-content"> <div class="addon-title"> Search profiles on the dashboard </div> <div class="addon-intro"> <p>Use search profiles to show customized search results in a new dashboard widget and share them with others.</p> </div> <div class="addon-price"> Available with support </div> </div></a> </div> </div> </section> <section class="training-preview"> <div class="container"> <div class="training-preview-photo"> <div class="image-ratio" style="padding-bottom: 81.578947368421%"><img class="lazyload" alt="" src="https://www.znuny.com/media/pages/home/4e44f445e6-1528402403/otrs-screenshot-640x-q80.jpg" srcset="data:image/gif;base64?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB,https://www-znuny-com.translate.goog/R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en-GB" data-srcset="https://www.znuny.com/media/pages/home/4e44f445e6-1528402403/otrs-screenshot-640x.jpg 640w, https://www.znuny.com/media/pages/home/4e44f445e6-1528402403/otrs-screenshot-1280x.jpg 1280w, https://www.znuny.com/media/pages/home/4e44f445e6-1528402403/otrs-screenshot-1600x.jpg 1600w" data-sizes="auto"> </div> </div> <div class="training-preview-content"> <h2 class="training-preview-headline"><p>Master ((OTRS)) Community Edition in <del>no</del> very little time</p></h2> <p class="training-preview-intro"></p> <p>We conduct public trainings with our training partner. Current courses can be found on the website of the <a href="https://translate.google.com/website?sl=auto&tl=en&hl=en-GB&u=https://www.linuxhotel.de/">Linuxhotel</a> in Essen. 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