Tarbija võimalus lahendada vaidlus mitteametlikult

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href="https://europa.eu/youreurope/citizens/work/work-abroad/posted-workers/index_et.htm">Lähetatud töötajad</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-in-public-sector-abroad/index_et.htm">Riigitöötajana välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/work-permits/index_et.htm">Tööload</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/employment-contracts/index_et.htm">Töölepingud</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/rules-working-road-transport/index_et.htm">ELi eeskirjad maanteetranspordisektoris töötamise kohta</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/work-abroad/liability-insurance/index_et.htm">Vastutuskindlustus teises ELi riigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/index_et.htm">Kutsekvalifikatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/regulated-professions/index_et.htm">Mis on reguleeritud kutseala?</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-permanent-provision-services/index_et.htm">Teenuste alalise osutamise loa taotlemine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/apply-temporary-provision-services/index_et.htm">Teenuste ajutise osutamise taotlemine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/professional-bodies-language-requirements/index_et.htm">Dokumendid ja formaalsused</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/european-professional-card/index_et.htm">Euroopa kutsekaart (EPC)</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/professional-qualifications/brexit/index_et.htm">EL ja Ühendkuningriik: kutsekvalifikatsioonid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/index_et.htm">Sotsiaalkindlustus ja hüvitised<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security/index_et.htm">Sotsiaalkindlustussüsteemid ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/country-coverage/index_et.htm">Sotsiaalkindlustus välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/unemployment/index_et.htm">Töötus välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/transferring-unemployment-benefits/index_et.htm">Töötushüvitiste ülekandmine</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/cannot-find-work-abroad/index_et.htm">Kui te ei leia tööd</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/family-benefits/index_et.htm">Perehüvitised</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/death-grants/index_et.htm">Toitjakaotushüvitised ja matusetoetused</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/social-security-and-benefits/social-security-forms/index_et.htm">Sotsiaalkindlustusõigustega seotud standardvormid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/index_et.htm">Välismaal pensionile jäämine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/supplementary-pensions-abroad/index_et.htm">Täiendav pension välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/retire-abroad/state-pensions-abroad/index_et.htm">Riiklik pension välismaal</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/work/taxes/index_et.htm">Maksud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/income-taxes-abroad/index_et.htm">Tulumaks välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/work/taxes/double-taxation/index_et.htm">Topeltmaksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/index_et.htm">Sõidukid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/cars/index_et.htm">Sõiduautod<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/buying-leasing-car-abroad/index_et.htm">Auto ostmine ja liisimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/vat-buying-selling-cars/index_et.htm">Auto ostu või müügiga seotud käibemaks</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/cars/company-cars/index_et.htm">Ametiautod</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/index_et.htm">Juhiluba<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-exchange-recognition/index_et.htm">Juhiloa vahetamine ja tunnustamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/get-driving-licence/index_et.htm">Juhiloa saamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/driving-licence/driving-licence-renewal/index_et.htm">Juhiloa uuendamine teises ELi riigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/index_et.htm">Kindlustus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/validity/index_et.htm">Liikluskindlustuse kehtivus ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/insurance/accident/index_et.htm">Liikluskindlustuskaitse välismaal</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/vehicles/registration/index_et.htm">Registreerimine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/formalities/index_et.htm">Auto registreerimine: dokumendid ja formaalsused</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/registration-abroad/index_et.htm">Auto registreerimine teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/vehicles/registration/taxes-abroad/index_et.htm">Teises ELi riigis kohaldatavad sõidukimaksud</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/index_et.htm">Elamine välismaal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/index_et.htm">Elamisega seotud õigused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/inactive-citizens/index_et.htm">Majanduslikult mitteaktiivsed ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/jobseekers/index_et.htm">Tööotsijad – õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/pensioners/index_et.htm">Pensionärid – õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/students/index_et.htm">Üliõpilased – teises ELi riigis elamise õigus</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/workers/index_et.htm">Töötajate õigus elada teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/brexit-residence-rights/index_et.htm">Ühendkuningriigis elamise õigus ELi kodanikele ja ELis elamise õigus Ühendkuningriigi kodanikele</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/residence-rights/naturalisation/index_et.htm">Naturalisatsiooni korras kodakondsuse omandamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/index_et.htm">Õigus elada koos perekonnaga teises liikmesriigis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/eu-wife-husband-children/index_et.htm">ELi kodanikest abikaasad ja lapsed</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/non-eu-wife-husband-children/index_et.htm">Abikaasad ja lapsed, kes ei ole ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/partners/index_et.htm">Registreeritud partnerid</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/parents/index_et.htm">Vanemad</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/other-family/index_et.htm">Muud sugulased</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/family-residence-rights/jobseekers-family/index_et.htm">Tööotsija pereliikmed</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/index_et.htm">Dokumendid ja formaalsused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-family-members-registration/index_et.htm">ELi kodanikest pereliikmete riigis viibimise registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/eu-nationals-permanent-residence/index_et.htm">ELi kodanike õigus elada alaliselt teises riigis pärast viie aasta möödumist</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-permanent-residence/index_et.htm">Pereliikmete, kes ei ole ELi kodanikud, õigus elada alaliselt teises riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/non-eu-family-members-residence-card/index_et.htm">Elamisload pereliikmetele, kes ei ole ELi kodanikud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-residence/index_et.htm">Elukoha registreerimine välismaal pärast esimest kolme kuud</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/reporting-presence/index_et.htm">Vähem kui kolm kuud kestva riigis viibimise registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/registering-birth/index_et.htm">Sünni registreerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/legal-gender-recognition/index_et.htm">Soolise ülemineku eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/buying-house/index_et.htm">Maja ostmine</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/documents-formalities/deregistering-residence/index_et.htm">Elanikeregistrist kustutamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/index_et.htm">Valimised, petitsioonid ja konsultatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/european-elections/index_et.htm">Euroopa Parlamendi valimised</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/home-country-elections/index_et.htm">Valimised koduriigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/municipal-elections/index_et.htm">Kohalikud valimised</a></li> <li><a href="https://europa.eu/youreurope/citizens/residence/elections-abroad/petitions-consultations/index_et.htm">Petitsioonid ja konsultatsioonid</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/index_et.htm">Haridus ja noored<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/school/index_et.htm">Kool<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/school/partner/index_et.htm">Partnerlussuhted välismaa koolidega</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/school/enrol/index_et.htm">Kooliminek teises ELi liikmesriigis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/university/index_et.htm">Ülikool<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/university/admission-entry-conditions/index_et.htm">Ülikooli vastuvõtt</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/fees-and-financial-help/index_et.htm">Ülikooli õppemaks ja rahaline toetus</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/recognition/index_et.htm">Akadeemiliste diplomite tunnustamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/study-abroad/index_et.htm">Õppimine välismaal ja stipendiumid</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/university/working-while-studying/index_et.htm">Õpingute ajal töötamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/traineeships/index_et.htm">Praktika<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/traineeships/financial/index_et.htm">Rahaline toetus praktikantidele</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/volunteering/index_et.htm">Vabatahtlik tegevus ELis ja mujal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/where-to-start/index_et.htm">Vabatahtlik tegevus – Kust alustada?</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/volunteering/practical-preparations/index_et.htm">Praktiline ettevalmistus vabatahtlikuks tegevuseks</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/education/research/index_et.htm">Teadustöötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/education/research/jobs/index_et.htm">Toetused ja töökohad teadustöötajatele</a></li> <li><a href="https://europa.eu/youreurope/citizens/education/research/tax/index_et.htm">Teadustöötajate maksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/index_et.htm">Tervishoid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/index_et.htm">Erakorralised tervishoiuteenused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/going-to-doctor-hospital-abroad/index_et.htm">Arsti juurde või haiglasse pöördumine välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/payments-reimbursements/index_et.htm">Erakorralised tervishoiuteenused: tasumine ja kulude hüvitamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_et.htm">Tervisekindlustus ajutise välismaal viibimise korral</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/unplanned-healthcare/ehic/index_et.htm">Euroopa ravikindlustuskaart</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/index_et.htm">Plaaniline ravi välismaal<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/right-to-treatment/index_et.htm">Plaanilise ravi korraldamine välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/expenses-reimbursements/index_et.htm">Kulud ja nende hüvitamine: plaaniline ravi välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/planned-healthcare/get-more-info/index_et.htm">Teabepunktid piiriüleste tervishoiuteenuste kohta</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/index_et.htm">Ravimite ostmine teisest ELi riigist<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/prescriptions/index_et.htm">Retsepti esitamine teises ELi riigis</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/expenses-reimbursements/index_et.htm">Retseptiravimid välismaal: kulud ja nende hüvitamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/prescription-medicine-abroad/buying-medicines-online/index_et.htm">Ravimite ostmine internetist</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/index_et.htm">Ravikindlustus mõnes teises ELi riigis elades<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/health-insurance-cover/index_et.htm">Teie ravikindlustus</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/residential-care-home/index_et.htm">Kolimine hooldekodusse</a></li> <li><a href="https://europa.eu/youreurope/citizens/health/when-living-abroad/preventive-healthcare/index_et.htm">Ennetavad tervishoiuteenused</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/index_et.htm">Perekond<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/children/index_et.htm">Lapsed<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/children/parental-responsibility/index_et.htm">Vanemlik vastutus</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/adoption/index_et.htm">Lapsendamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/children/abduction/index_et.htm">Lapserööv</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/couple/index_et.htm">Elukaaslased<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/couple/marriage/index_et.htm">Abielu</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/registered-partners/index_et.htm">Tsiviil- ja registreeritud partnerlus</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/de-facto-unions/index_et.htm">Vabaabielupaarid</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/divorce-separation/index_et.htm">Abielu lahutamine ja abikaasade lahuselu</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/maintenance/index_et.htm">Ülalpidamiskohustus – elatise maksmine pereliikmetele</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/property-regimes-international-couples/index_et.htm">Rahvusvaheliste paaride varasuhted</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/couple/getting-public-documents-accepted/index_et.htm">Teie avalike dokumentide tunnustamine ELis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/family/inheritances/index_et.htm">Surm, repatrieerimine ja piiriülesed pärandiasjad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/managing-inheritance/index_et.htm">Piiriüleste pärandiasjade korraldamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/planning-inheritance/index_et.htm">Piiriüleste pärandiasjade planeerimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/family/inheritances/death-repatriation/index_et.htm">Surm ja repatrieerimine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/index_et.htm">Tarbijad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/shopping/index_et.htm">Ostud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/contract-information/index_et.htm">Lepinguteave</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_et.htm">Garantiid ja kauba tagastamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/pricing-payments/index_et.htm">Hinnad ja maksed</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shipping-delivery/index_et.htm">Kaupade kohaletoimetamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_et.htm">Teie õigused oste tehes</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_et.htm">Käibemaks</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/shopping/product-safety/index_et.htm">Tooteohutus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/index_et.htm">Internet ja telekommunikatsioon<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/mobile-roaming-costs/index_et.htm">Rändlus: mobiiltelefoni kasutamine ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/access-online-content-abroad/index_et.htm"> Veebisisuteenustele juurdepääs välismaal</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/telecommunication-services/index_et.htm"> Tavatelefoniteenused</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/internet-access/index_et.htm">Interneti kasutamine ja juurdepääs sellele</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_et.htm">Andmekaitse ja netiprivaatsus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/index_et.htm">Finantstooted ja -teenused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_et.htm">Pangakontod ELis</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/consumer-credits-and-loans/index_et.htm">Tarbijakrediit ja laenud</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/insurance-products/index_et.htm">Kindlustustooted</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investment-products/index_et.htm">Investeerimistooted</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/mortgages/index_et.htm">Hüpoteeklaenud</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/payments-transfers-cheques/index_et.htm">Maksed, ülekanded ja pangatšekid</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/investments-in-another-eu-country/index_et.htm">Teises ELi riigis tehtavad investeeringud</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/index_et.htm">Ebaõiglane kohtlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-commercial-practices/index_et.htm">Ebaausad kaubandustavad</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-pricing/index_et.htm">Ebaõiglane hinnakujundus</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/unfair-treatment/unfair-contract-terms/index_et.htm">Ebaõiglased lepingutingimused</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/index_et.htm">Energiavarustus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/access-use-energy-services/index_et.htm">Energiateenuste kättesaadavus ja nende kasutamine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/contracts-energy-consumption/index_et.htm">Lepingud ja energiatarbimine</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/energy-supply/complaints-dispute-resolution/index_et.htm">Kaebuste ja vaidluste lahendamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/index_et.htm">Tarbijavaidluste lahendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="current"><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm"><span>Tarbija võimalus lahendada vaidlus <span class="label-end"><span>mitteametlikult</span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#check"></use></svg></span></span></a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_et.htm">Tarbijavaidluste kohtuvälise lahendamise menetlused</a></li> <li><a href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/formal-legal-actions/index_et.htm">Tarbijate ametlikud õigusmeetmed</a></li> </ul> </li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/index_et.htm">Ettevõtlus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/index_et.htm"> Äritegevus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/developing-business/index_et.htm">Ettevõtte arendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/tourism/index_et.htm">Ettevõtlus turismitööstuses</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/emas-registration/index_et.htm">EMASis registreerimine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/merging-businesses/index_et.htm">Äriühingute ühinemine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/setting-up-european-company/index_et.htm">Euroopa äriühingu asutamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/free-flow-non-personal-data/index_et.htm">Isikustamata andmete vaba liikumine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/developing-business/investments-other-eu-country/index_et.htm">Piiriülesed investeeringud ELis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/digitalising/index_et.htm"> Ettevõtte digiteerimine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-business-website/index_et.htm"> Ettevõtte veebisaidi loomine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/selling-online-third-party-platforms/index_et.htm"> E-müük kolmandate isikute platvormide kaudu</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/setting-up-online-shop/index_et.htm"> E-poe loomine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/securing-website/index_et.htm"> Veebisaidi turvamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/deliveries-fulfilment-online-sales/index_et.htm"> E-müügi tarned ja tellimuste täitmine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/customer-service-online-businesses/index_et.htm"> Internetiettevõtete klienditeenindus</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/digitalising/promoting-business-online/index_et.htm"> Ettevõtte reklaamimine internetis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/index_et.htm">Intellektuaalomand<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/rights/index_et.htm">Intellektuaalomandiõigused</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/patents/index_et.htm">Patendid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-marks/index_et.htm">Kaubamärgid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/copyright/index_et.htm">Autoriõigus</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/trade-secrets/index_et.htm">Ärisaladused</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/design-protection/index_et.htm">Disainilahenduse kaitse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/website-domains/index_et.htm"> Domeenid</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/database-protection/index_et.htm">Andmebaaside kaitse</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/geographical-indications/index_et.htm"> Geograafilised tähised</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/licensing-selling/index_et.htm">Intellektuaalomandi turustamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/intellectual-property/infringement/index_et.htm">Intellektuaalomandiõiguste rikkumine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/running-business/start-ups/index_et.htm">Idufirmad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/starting-business/index_et.htm">Äriühingu asutamine</a></li> <li><a href="https://europa.eu/youreurope/business/running-business/start-ups/erasmus-young-entrepreneurs/index_et.htm">Programm „Erasmus noortele ettevõtjatele“</a></li> </ul> </li> <li><a href="https://europa.eu/youreurope/business/running-business/eu-support-tools-sme/index_et.htm">ELi toetusvahendid VKEdele</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/index_et.htm">Maksustamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/index_et.htm"> Aktsiis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/product-excise-duties/index_et.htm">Aktsiisikaubad</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/excise-duties-eu/paying-excise-duties/index_et.htm"> Aktsiisi tasumine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/vat/index_et.htm"> Käibemaks<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-rules-rates/index_et.htm">Käibemaksueeskirjad ja -määrad</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/charging-deducting-vat/index_et.htm">Käibemaksu rakendamine ja selle mahaarvamine</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-exemptions/index_et.htm">Käibemaksuvabastused</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-refunds/index_et.htm">Käibemaksu tagastamine: käibemaksutagastuse veebipõhine taotlemine</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_et.htm">Piiriülene käibemaks</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/check-vat-number-vies/index_et.htm">Kuidas kontrollida käibemaksukohustuslase numbrit? (VIES)</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/vat/vat-digital-services-moss-scheme/index_et.htm"> Digiteenuste käibemaks (käibemaksu väikese kontaktpunkti erikord)</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/taxation/business-tax/index_et.htm"> Ettevõtlusmaksud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/company-tax-eu/index_et.htm"> Äriühingu tulumaks ELis</a></li> <li><a href="https://europa.eu/youreurope/business/taxation/business-tax/taxes-parent-companies-subsidiaries/index_et.htm"> Ema- ja tütarettevõtete maksustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/index_et.htm">Müük ELis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/index_et.htm"> Riigihanked<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/public-tendering-rules/index_et.htm">Riigihanke-eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/search-bid-public-tender/index_et.htm">Hanketeadete otsing ja pakkumuse esitamine</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/public-contracts/request-review-public-procurement-procedure/index_et.htm">Riigihankemenetluse läbivaatamise taotlemine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/index_et.htm"> Kaupade ja teenuste müük<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/selling-products-eu/index_et.htm">Toodete müük ELis</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/provide-services-abroad/index_et.htm">Teenuste osutamine välismaal</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/ecommerce-distance-selling/index_et.htm">E-kaubandus, kaugmüük ja väljaspool äriruume toimuv müük</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/package-travel/index_et.htm"> Pakettreisid ja seotud reisikorraldusteenused</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/selling-goods-services/parcel-services/index_et.htm"> Pakiteenused</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/index_et.htm"> Ettevõtetevaheline konkurents<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/competition-rules-eu/index_et.htm">ELi konkurentsieeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/selling-in-eu/competition-between-businesses/anti-competitive-behaviour/index_et.htm"> Konkurentsivastasest käitumisest teatamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/index_et.htm">Inimressursid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/index_et.htm">Töölepingud<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/changes-staff-contract/index_et.htm">Töölepingumuudatused</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/employment-terms/index_et.htm">Töölepingu tingimused</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/fixed-term-work/index_et.htm">Tähtajaline töö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/inform-consult-staff/index_et.htm">Töötajatega konsulteerimine ja nende teavitamine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/part-time-work/index_et.htm">Osaajatöö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/redundancies/index_et.htm">Koondamised</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/teenage-workers/index_et.htm">Teismelised töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/temporary-agency-work/index_et.htm">Renditöö</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/employment-contracts/seasonal-workers-non-eu-countries/index_et.htm">Kolmandatest riikidest pärit hooajatöötajad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/index_et.htm">Tööaeg ja puhkused<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/working-hours/index_et.htm">Tööaeg</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/working-hours-holiday-leave/leave-flexible-working/index_et.htm">Puhkus ja paindlik töötamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/index_et.htm">Transpordisektori töötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/civil-aviation-staff/index_et.htm">Tsiviillennundussektori töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/rail-staff/index_et.htm">Raudteetranspordi töötajad</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/road-transportation-workers/index_et.htm">Maanteetranspordi sõidukijuhtide tööle võtmine: sõiduaeg ja puhkeperioodid</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/seafarers/index_et.htm">Meremehed</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/transport-sector-workers/inland-waterway-staff/index_et.htm">Siseveetranspordi sektori töötajad</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/index_et.htm">Lähetatud töötajad<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/posting-staff-abroad/index_et.htm">Töötajate lähetamine välismaale</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/posted-workers/drivers/index_et.htm">Lähetatud sõidukijuhid</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/index_et.htm">Sotsiaalkindlustus ja tervis<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/paying-contributions/index_et.htm">Sotsiaalkindlustusmaksete tasumine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/social-security-health/work-safety/index_et.htm">Töötervishoid ja tööohutus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/index_et.htm"> Võrdne kohtlemine ja kvalifikatsioonid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/equal-treatment/index_et.htm">Töötajate võrdne kohtlemine</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/reasonable-accommodation/index_et.htm">Mõistlikud abinõud</a></li> <li><a href="https://europa.eu/youreurope/business/human-resources/equal-treatment-qualifications/recognition-qualifications/index_et.htm">Kvalifikatsioonide tunnustamine</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/index_et.htm">Tootenõuded<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/standards/index_et.htm">Standardid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/standards/standards-in-europe/index_et.htm">Standardid Euroopas</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/compliance/index_et.htm">Toodete nõuetele vastavus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/identifying-product-requirements/index_et.htm">Tootenõuete kindlaks tegemine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/conformity-assessment/index_et.htm">Vastavushindamine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/technical-documentation-conformity/index_et.htm">Tehniline dokumentatsioon ja ELi vastavusdeklaratsioon</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/ecodesign/index_et.htm">Ökodisaini nõuded</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/compliance/declaration-mutual-recognition/index_et.htm">Vastastikuse tunnustamise deklaratsioon</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/index_et.htm">Märgised ja tähised<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ce-marking/index_et.htm">CE-märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/energy-labels/index_et.htm">Energiamärgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/weee-label/index_et.htm">Elektroonikaromude märgis (WEEE)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/footwear-label/index_et.htm"> Jalatsite märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/textile-label/index_et.htm">Tekstiiltoote märgis</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/emark/index_et.htm">℮-märk</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/labels-markings/ecolabel/index_et.htm">ELi ökomärgis</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/index_et.htm"> Kemikaalid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/registering-chemicals-reach/index_et.htm">Kemikaalide registreerimine ELis (määrus REACH)</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/chemicals/classification-labelling-packaging/index_et.htm">Kemikaalide klassifitseerimine, märgistamine ja pakendamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/index_et.htm"> Ringlussevõtt ja jäätmekäitlus<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/recycling-waste-management/weee-responsibilities/index_et.htm">Kohustused seoses elektroonikaromudega</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/index_et.htm">Toidu märgistamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/general-rules/index_et.htm">Toidu märgistamist käsitlevad eeskirjad</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/nutrition-declaration/index_et.htm">Toitumisalane teave</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/supplements/index_et.htm">Toidulisandite märgistamine</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/additives/index_et.htm">Toidu lisaained</a></li> <li><a href="https://europa.eu/youreurope/business/product-requirements/food-labelling/health-nutrition-claims/index_et.htm">Tervise- ja toitumisalased väited</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/index_et.htm">Finantseerimine ja rahalised vahendid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/accounting/index_et.htm"> Raamatupidamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/accounting/small-micro-businesses/index_et.htm">Väikeste ja keskmise suurusega ettevõtjate (VKEde) ning mikroettevõtjate raamatupidamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/index_et.htm">Maksete tegemine ja vastuvõtmine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/cross-border-debt-recovery/index_et.htm"> Piiriülene võlgade sissenõudmine</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/electronic-cash-payments/index_et.htm">Elektroonilised ja sularahamaksed</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/late-payment/index_et.htm">Hilinenud maksed</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/making-receiving-payments/einvoicing/index_et.htm">E-arveldamine</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/index_et.htm"> Rahastuse taotlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://youreurope.europa.eu/business/finance-funding/getting-funding/access-finance/et">Rahastamisvõimalused</a></li> <li><a href="https://europa.eu/youreurope/business/finance-funding/getting-funding/eu-funding-programmes/index_et.htm">ELi rahastamisprogrammid</a></li> </ul> </li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/index_et.htm">Klientidega suhtlemine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/index_et.htm"> Tarbijalepingud ja garantiid<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_et.htm">Tarbijagarantiid</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/defective-products/index_et.htm">Defektsed tooted</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-contracts/index_et.htm">Tarbijalepingud</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_et.htm"> Tarbijavaidluste lahendamine<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_et.htm"> Vaidluste kohtuväline/veebipõhine lahendamine</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/european-small-claims-procedure/index_et.htm"> Euroopa väiksemate nõuete menetlus</a></li> </ul> </li> <li class="group"><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/index_et.htm"> Andmekaitse<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></a><ul> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/index_et.htm"> Isikuandmete kaitse üldmääruse kohane andmekaitse</a></li> <li><a href="https://europa.eu/youreurope/business/dealing-with-customers/data-protection/online-privacy/index_et.htm"> Internetiprivaatsus</a></li> </ul> </li> </ul> </li> </ul> </li> <li><a href="https://asf.youreurope.europa.eu/?lang=et" target="_blank">Tugiteenused</a></li> <li><a href="https://fosmo.youreurope.europa.eu/?lang=et" target="_blank">Probleemist teatamine</a></li> </ul> </nav> <div id="ua-info-menu"> <div id="ua-toggle-btn" class="ye_boxbutton">Ukraina<svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></div> <div id="ua-toggle-content" class="ye_boxcontent container"> <ul class="ye_list" aria-labelledby="ua-toggle-btn"> <li class="ye_listbylang" lang="ua"> <div id="ua-titlelist_ua" class="ye_title">Допомога ЄС Україні</div> <ul class="ye_links"> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_uk">Інформація для людей з України, що шукають порятунку від війни в Україні</a></li> <li><a hreflang="ua" target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_uk#ref-%D1%8F%D0%BA-%D0%B2%D0%B8-%D0%BC%D0%BE%D0%B6%D0%B5%D1%82%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BC%D0%BE%D0%B3%D1%82%D0%B8">Як Ви можете допомогти</a></li> <li><a hreflang="ua" target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Iнформація для бізнесу</a></li> </ul> </li> <li class="ye_listbylang"> <div id="ua-titlelist_or" class="ye_title">ELi abi Ukrainale</div> <ul class="ye_links"> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_et">Teave Ukraina sõjapõgenikele</a></li> <li><a target="_blank" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/helping-ukrainians-how-you-can-donate-and-engage_et#kuidas-saate-aidata">Kuidas saate aidata?</a></li> <li><a target="_blank" href="https://clustercollaboration.eu/content/eu-clusters-supporting-ukraine">Teave ettevõtjatele</a></li> </ul> </li> </ul> </div> </div> </div> </section> </header> <div id="page-header"> <nav class="container"> <ol id="ye-breadcrumb"> <li><a href="https://europa.eu/youreurope/index_et.htm" lang="en">Your Europe</a><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li class="ellipsis"><button aria-label="Näita rohkem" title="Näita rohkem">…</button><svg focusable="false" aria-hidden="true" role="presentation"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></li> <li><a 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id="in-page-nav-title">Sellel leheküljel</div> </nav> </aside> <div class="col"> <div id="main-article"> <h2> Võtke ühendust kauplejaga </h2> <p> Esimese sammuna võtke ühendust <strong>kaupleja klienditeenindusosakonnaga</strong>, mille kontaktandmed on tavaliselt esitatud kaupleja veebisaidil. Andke neile teada, et kaupleja ei ole järginud ELi või riiklikke õigusnorme, ja paluge neil probleem lahendada. Võite osutada nende kohustuste kokkuvõttele, mis on esitatud sellel saidil. Oma nõude toetuseks oleks hea esitada tõendeid (arve, leping jms). Kui te sel viisil lahenduseni ei jõua, võite probleemi lahendamiseks kaaluda muid võimalusi. </p> <div class="example"> <h4> Näide </h4> <h5> Klienditeenindusmeeskondadel on sageli võimalik teie kaebus lahendada </h5> <p> Saksamaalt pärit Jutta ei olnud rahul oma internetiühenduse kiirusega, sest see oli lepingus märgitust aeglasem. </p> <p> Ta esitas internetiühenduse pakkujale selle kohta kaebuse, mille peale internetiühendus muudeti kiiremaks. Jutta ei pidanud rohkem midagi tegema. </p> </div> <p> Kui teil ei õnnestu lepinguga seotud vaidlust otse kauplejaga suheldes lahendada, peab kaupleja teatama teile lisavõimalused, näiteks: </p> <ul> <li> ametliku kaebuse esitamine või </li> <li> <a title="vaidluste kohtuväline lahendamine" href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_et.htm" data-master-href="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_en.htm" data-linkid="8f18ff28-46b3-45f0-b191-f967f3603c28">vaidluste kohtuvälise lahendamise</a> menetluse algatamine. </li> </ul>  <div class="accordion"> <h3 class="toggle countries" role="button" tabindex="0" aria-expanded="false"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#location"></use></svg><span><span>Valige riik</span></span><svg focusable="false" aria-label="Ava"> <title>Ava</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#plus"></use></svg><svg focusable="false" aria-label="Sulge"> <title>Sulge</title> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#minus"></use></svg></h3> <div class="toggle-content countries"> <ul> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=AT&categories=H5" aria-label="Austria"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#at"></use></svg><span>Austria</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=BE&categories=H5" aria-label="Belgia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#be"></use></svg><span>Belgia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=BG&categories=H5" aria-label="Bulgaaria"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#bg"></use></svg><span>Bulgaaria</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=EE&categories=H5" aria-label="Eesti"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#ee"></use></svg><span>Eesti</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=ES&categories=H5" aria-label="Hispaania"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#es"></use></svg><span>Hispaania</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=HR&categories=H5" aria-label="Horvaatia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#hr"></use></svg><span>Horvaatia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=IE&categories=H5" aria-label="Iirimaa"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#ie"></use></svg><span>Iirimaa</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=IT&categories=H5" aria-label="Itaalia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#it"></use></svg><span>Itaalia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=EL&categories=H5" aria-label="Kreeka"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#gr"></use></svg><span>Kreeka</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=CY&categories=H5" aria-label="Küpros"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#cy"></use></svg><span>Küpros</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=LT&categories=H5" aria-label="Leedu"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lt"></use></svg><span>Leedu</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=LU&categories=H5" aria-label="Luksemburg"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lu"></use></svg><span>Luksemburg</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=LV&categories=H5" aria-label="Läti"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#lv"></use></svg><span>Läti</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=NL&categories=H5" aria-label="Madalmaad"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#nl"></use></svg><span>Madalmaad</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=MT&categories=H5" aria-label="Malta"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#mt"></use></svg><span>Malta</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=PL&categories=H5" aria-label="Poola"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#pl"></use></svg><span>Poola</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=PT&categories=H5" aria-label="Portugal"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#pt"></use></svg><span>Portugal</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=FR&categories=H5" aria-label="Prantsusmaa"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#fr"></use></svg><span>Prantsusmaa</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=SE&categories=H5" aria-label="Rootsi"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#se"></use></svg><span>Rootsi</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=RO&categories=H5" aria-label="Rumeenia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#ro"></use></svg><span>Rumeenia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=DE&categories=H5" aria-label="Saksamaa"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#de"></use></svg><span>Saksamaa</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=SK&categories=H5" aria-label="Slovakkia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#sk"></use></svg><span>Slovakkia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=SI&categories=H5" aria-label="Sloveenia"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#si"></use></svg><span>Sloveenia</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=FI&categories=H5" aria-label="Soome"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#fi"></use></svg><span>Soome</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=DK&categories=H5" aria-label="Taani"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#dk"></use></svg><span>Taani</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=CZ&categories=H5" aria-label="Tšehhi"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#cz"></use></svg><span>Tšehhi</span></a></li> <li><a href="https://europa.eu/youreurope/search-results/index_et.htm?countryCode=HU&categories=H5" aria-label="Ungari"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/flag-icons.svg#hu"></use></svg><span>Ungari</span></a></li> </ul> </div> </div>  <h2> Võtke ühendust tarbijaorganisatsiooni või reguleeriva asutusega </h2> <p> Teie riigi tarbijaorganisatsioonid saavad enamasti: </p> <ul> <li> anda teie õiguste kohta lisateavet, </li> <li> aidata teil oma õigusi kasutada. </li> </ul> <p> Kui teil on probleeme <strong>teenuseosutajaga</strong>, võite ühendust võtta ka <strong>pädeva riikliku reguleeriva asutusega</strong>. Igal sektoril on oma riiklik reguleeriv asutus, mille pädevusala võib riigiti erineda. Paljudel reguleerivatel asutustel on oma sektori teenuseosutajate puhul kasutusel konkreetsed menetlused ning nad saavad vaidlusi õiglaselt ja kiiresti lahendada. </p> <p> Lisateave: </p> <ul> <li> <span class="nolink">elektroonilise side sektori</span> <a href="https://www.berec.europa.eu/en/berec/berec-members" target="_blank" class="language" title="English">en</a> riiklikud reguleerivad asutused, </li> <li> <span class="nolink">energiatarne sektori</span> <a href="https://ec.europa.eu/energy/en/topics/markets-and-consumers/consumer-rights-and-protection/national-regulatory-authorities" target="_blank" class="language" title="English">en</a> riiklikud reguleerivad asutused/ombudsmanid, </li> <li> <span class="nolink">finantssektori</span> <a href="https://www.eba.europa.eu/activities/information-consumers/how-complain" target="_blank" class="language" title="English">en</a> riiklikud reguleerivad asutused. </li> </ul> <h3> Euroopa tarbijakeskused </h3> <p> Kui teil on <strong>välismaal ELis, Norras või Islandil kaupade või teenuste ostmisel</strong> <strong>probleeme</strong>, võtke ühendust ühega <a title="Euroopa tarbijakeskustest" href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_et" data-linkid="d1150869-fa5c-4de5-8392-cf361f1e5240">Euroopa tarbijakeskustest</a>. Need keskused saavad: </p> <ul> <li> anda teavet õiguste kohta, mis teil on ELi õigusnormide või riiklike tarbijakaitsealaste õigusaktide kohaselt, </li> <li> anda nõu teie kaebuse võimalike lahendamisviiside kohta, </li> <li> aidata teil jõuda vastastikusele kokkuleppele välismaal asuva kauplejaga, kellelt ostsite kauba või teenuse kohapeal või internetis, </li> <li> suunata teid sobiva üksuse juurde, kui Euroopa tarbijakeskuste võrgustik ei saanud aidata. </li> </ul> <p> Euroopa tarbijakeskused saavad <strong>tasuta aidata</strong>, kui: </p> <ul> <li> teil on probleem teises ELi liikmesriigis asuva kauplejaga, </li> <li> olete kauplejale juba esitanud kirjaliku kaebuse, </li> <li> soovite kaebuse esitada üksikisikuna, mitte ettevõtte nimel. </li> </ul> <div class="example"> <h4> Näide </h4> <p> Portugalist pärit Sofia ostis Hispaania veebipoest sülearvuti. Kahjuks selgus sülearvuti kättesaamisel, et see ei tööta korralikult. Kaupleja soovitas tal saata sülearvuti parandamiseks tagasi tootjale. Nii Sofia ka tegi, kuid mõne aja pärast probleem kordus. </p> <p> Sofia võttis jälle ühendust kauplejaga ja soovis raha tagasi saada, kuid talle öeldi, et seda ei saa teha enne, kui sülearvutit on kolm korda parandatud. Ta otsust abi saamiseks ühendust võtta Portugalis asuva Euroopa tarbijakeskusega. Portugali keskuse ametnik arutas küsimust oma Hispaania kolleegiga, kes omakorda otsustas võtta ühendust kauplejaga. Tänu Hispaanias asuva Euroopa tarbijakeskuse sekkumisele võttis kaupleja Sofialt sülearvuti tagasi ja tagastas kogu raha – 445,92 eurot. </p> </div> <p> Kui olete võtnud ühendust kaupleja või Euroopa tarbijakeskusega, nagu on kirjeldatud eespool, on teil hiljem ikkagi õigus asi ka kohtusse anda. </p> </div>  <div class="article-related"> <h2>Vajate nõuandeteenistuse abi?</h2> <p>Võtke ühendust spetsiaalse nõuandeteenistusega</p><button id="advice-button" class="standard arrow toggle">Saage abi ja nõuandeid<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><div id="advice-content" class="toggle-content"> <div data-service-name="CIF" class="help-advice"> <p><a href="https://ec.europa.eu/eu-rights/enquiry-complaint-form/home?languageCode=et&origin=yec_Consumers">Küsige nõu oma õiguste kohta ELis / Lahendage probleemid riigiasutusega</a></p> </div> <div data-service-name="your national consumer association" class="help-advice"> <p> <a data-linkid="3282e21d-caa0-4478-a792-005c5f25bc5e" href="https://commission.europa.eu/strategy-and-policy/policies/consumers/consumer-protection-policy/our-partners-consumer-issues/national-consumer-bodies_en#consumerbodiesineucountries" title="Küsige abi või nõu riiklikult tarbijaühenduselt">Küsige abi või nõu riiklikult tarbijaühenduselt</a> </p> </div> <div data-service-name="country's European consumer centre" class="help-advice"> <p> <a href="https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_et">Küsige abi või nõu oma koduriigis asuvalt Euroopa tarbijakeskuselt</a> </p> </div> <div data-service-name="ASF"> <p>Enda jaoks sobiva abi leidmiseks võite kasutada ka <strong><a data-linkid="99515abc-5143-4601-834f-d58adec3d203" href="https://asf.youreurope.europa.eu/?lang=et" title="abiteenuse otsingut">abiteenuse otsingut</a></strong>.</p> </div> </div> </div> <div id="last-checked"><span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#calendar"></use></svg>Viimati ajakohastatud: 27/11/2024</span></div> </div> </div> <div id="share-page"> <div>Jaga lehekülge</div> <ul> <li><a href="https://www.facebook.com/share.php?u=https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm" title="Jaga Facebook´is" target="_blank" rel="nofollow" id="sh-facebook"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#facebook"></use></svg><span>Facebook</span></a></li> <li><a href="https://www.linkedin.com/sharing/share-offsite/?url=https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm" title="Jaga linkedIn´is" target="_blank" rel="nofollow" id="sh-linkedin"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#linkedin"></use></svg><span>Linkedin</span></a></li> <li><a href="https://twitter.com/intent/tweet?text=Tarbija%20v%C3%B5imalus%20lahendada%20vaidlus%20mitteametlikult&url=https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm" title="Jagage X-is" target="_blank" rel="nofollow" id="sh-twitter"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#twitter"></use></svg><span>X (Twitter)</span></a></li> <li><a href="mailto:?subject=Tarbija%20v%C3%B5imalus%20lahendada%20vaidlus%20mitteametlikult&body=https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm;" id="sh-email" title="Jagage e-postiga" rel="nofollow"><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/social-media-icons-V2.svg#email"></use></svg><span>e-mail</span></a></li> </ul> </div> </main> <footer id="footer-content" class="ye_footerpage"> <section id="feedback-bar"> <div class="container"><button id="feedback" class="standard arrow toggle">Tagasiside kvaliteedi kohta<span><svg focusable="false" aria-hidden="true"> <use href="/youreurope/citizens/images/ecl/ecl-eu-icons.svg#corner-arrow"></use></svg></span></button><form id="feedback-form" class="toggle-content" method="post" name="fm" action="https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/index_et.htm" autocomplete="off" novalidate><input autocomplete="false" name="hidden" type="text" style="display:none;"><input type="hidden" name="section" id="section" value="/citizens/consumers/consumers-dispute-resolution/informal-dispute-resolution/"><p class="success">Täname teid tagasiside eest. 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