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1366w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&q=50&fm=webp 1800w" sizes="100vw"/><img data-gatsby-image-ssr="" data-main-image="" style="opacity:0" sizes="100vw" decoding="async" loading="lazy" data-src="https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&fl=progressive&q=50&fm=jpg" data-srcset="https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=750&h=278&fl=progressive&q=50&fm=jpg 750w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1080&h=400&fl=progressive&q=50&fm=jpg 1080w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1366&h=506&fl=progressive&q=50&fm=jpg 1366w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&fl=progressive&q=50&fm=jpg 1800w" alt=""/></picture><noscript><picture><source type="image/webp" srcSet="https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=750&h=278&q=50&fm=webp 750w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1080&h=400&q=50&fm=webp 1080w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1366&h=506&q=50&fm=webp 1366w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&q=50&fm=webp 1800w" sizes="100vw"/><img data-gatsby-image-ssr="" data-main-image="" style="opacity:0" sizes="100vw" decoding="async" loading="lazy" src="https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&fl=progressive&q=50&fm=jpg" srcSet="https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=750&h=278&fl=progressive&q=50&fm=jpg 750w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1080&h=400&fl=progressive&q=50&fm=jpg 1080w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1366&h=506&fl=progressive&q=50&fm=jpg 1366w,https://images.ctfassets.net/l575jm7617lt/4bl5vWmUrGbDZxl18Mz3HC/8eb66eed1d301f7eba08885777dee894/__JurreRompa_SDGS_2019_HB6B2237.jpg?w=1800&h=667&fl=progressive&q=50&fm=jpg 1800w" alt=""/></picture></noscript><script type="module">const t="undefined"!=typeof HTMLImageElement&&"loading"in HTMLImageElement.prototype;if(t){const t=document.querySelectorAll("img[data-main-image]");for(let e of t){e.dataset.src&&(e.setAttribute("src",e.dataset.src),e.removeAttribute("data-src")),e.dataset.srcset&&(e.setAttribute("srcset",e.dataset.srcset),e.removeAttribute("data-srcset"));const t=e.parentNode.querySelectorAll("source[data-srcset]");for(let e of t)e.setAttribute("srcset",e.dataset.srcset),e.removeAttribute("data-srcset");e.complete&&(e.style.opacity=1,e.parentNode.parentNode.querySelector("[data-placeholder-image]").style.opacity=0)}}</script></div><div class="lg:w-80 lg:ml-28 lg:-mt-20 mt-4 z-0 bg-gray-light rounded-3xl flex-col-stack-2 py-6 px-6"><p>B Lab prioritizes responses to stakeholder inquiries and complaints, which can help us identify and take action on misconduct or misrepresentation by Certified B Corporations.</p></div></div><div class="col-span-full flex-col-stack-4"><p>In many instances, there may be other mechanisms available to raise complaints or resolve disputes with a company, including communicating directly, engaging a third-party arbiter, or working with regulatory agencies or the legal system.</p><p>Generally, B Lab will not investigate:</p><ul class="px-12 list-disc"><li><p>Complaints regarding customer service issues, such as order refunds or shipping delays.</p></li><li><p>Complaints that are pending legal action and/or include accusations of illegal acts without a formal legal resolution.</p></li><li><p>Complaints that are not directly tied to a currently Certified B Corporation.</p></li><li><p>Complaints regarding a company that omits a specific practice <i>not</i> required for B Corp Certification, unless the company has claimed that they include that practice.</p></li><li><p>Complaints that include illegal actions and/or threats.</p></li></ul><p>B Lab will investigate material, credible, and specific claims against a current B Corp in one of the two following categories:</p><ol class="px-12 list-decimal"><li><p>Intentional misrepresentation of practices, policies, or outcomes claimed during a company鈥檚 <span><a href="/en-us/certification/" class="yellow-highlight cursor-pointer font-serif">certification process</a></span>. 聽</p></li><li><p>Breaches of the B Corp Community's core values as expressed in our <span><a href="/en-us/certification/" class="yellow-highlight cursor-pointer font-serif">Declaration of Interdependence</a></span>. 聽</p></li></ol><p>If you have a complaint that you think falls within the parameters listed above, please submit a formal inquiry with the following information to our Standards Management team using <span><a target="_blank" rel="noopener noreferrer" href="https://docs.google.com/forms/d/1fC_GxfNzuChIW4yGa2PoYYpFBpVGknmX-xCvtt2k5Bg/viewform" class="yellow-highlight cursor-pointer font-serif">this form</a></span>, which will ask for:</p><ul class="px-12 list-disc"><li><p>Your name and contact information</p></li><li><p>The specific details of your complaint</p></li><li><p>Why you believe B Lab should examine your complaint</p></li><li><p>Any additional context, including public records or evidence relevant to the issue</p></li><li><p>Any supporting documentation and/or the details of any legal action taken</p></li></ul><p>All complaints are kept confidential and contact information is requested for follow-up purposes only; our team will review the information provided and contact you<i> only if an initial review is necessary</i>. We will seek your permission before reaching out to a company regarding the issue.</p><p>If the complaint falls within the parameters listed above and a precedent has not already been established, B Lab will conduct a full investigation and present the results to its independent Standards Advisory Council. Investigations will require direct engagement with the B Corporation in question, to ensure fairness in the proceedings. B Lab does not comment on the details of complaints that are in process. A resolution may include a determination that a complaint does not fall within the parameters of the public complaint process, as listed above.聽</p><div class="text-bold text-2xl"><b class="">Resolution of Complaints</b></div><p>Issues that fall within the parameters of the public complaint process are resolved in one of the five following ways:</p><ol class="px-12 list-decimal"><li><p><b class="">Certification revoked. </b><i>B Lab completes its investigation of the case and determines that disclosure and remediation are insufficient to address the scale of the negative impact of the B Corp鈥檚 actions, and so B Lab will revoke the company鈥檚 certification.</i></p></li><li><p><b class="">Certification suspension with remediation required to maintain certification</b>. <i>B Lab completes its investigation of the case and determines that the company鈥檚 certification is to be suspended until its remediation steps are completed. The B Corp will also be required to disclose the findings of the case on its B Corp public profile. Until those steps are completed, the company cannot participate in the B Corp community or use the B Corp intellectual property, and the company鈥檚 B Corp public profile will indicate that the company is suspended.</i></p></li><li><p><b class="">Certification probation with disclosure and remediation required to maintain certification. </b><i>B Lab completes its investigation of the case and determines that the B Corp is on probation and in order to maintain its certification, it must complete remediation steps by an agreed upon date and disclose the findings of this case on its B Corp public profile.</i></p></li><li><p><b class="">Certification upheld with disclosure required, no remediation. </b><i>B Lab completes its investigation of the case and determines that the B Corp must disclose the findings of the case on its B Corp public profile in order to maintain its certification.</i></p></li><li><p><b class="">Certification upheld with no further action. </b><i>B Lab completes its investigation of the case and determines that the findings do not indicate that the B Corp participated in an intentional misrepresentation of practices, policies, or outcomes claimed during its certification process, or a breach of the B Corp Community's core values as expressed in our Declaration of Interdependence.</i></p></li></ol><p>The decision of the Standards Advisory Council regarding the complaint may be appealed by the company directly to B Lab's <span><a target="_blank" rel="noopener noreferrer" href="https://bcorporation.net/movement/team" class="yellow-highlight cursor-pointer font-serif">Board of Directors</a></span>, in which case the resolution of such an appeal is binding. When a complaint resolution involves the creation of a model for how similar complaints might be addressed, those models are posted on the <span><a href="/en-us/standards/controversial-issues/" class="yellow-highlight cursor-pointer font-serif">Controversial Issues page</a></span>. </p><p>In cases where legal or regulatory action is possible, B Lab鈥檚 public complaint process relies on the outcomes of those judgments and does not conduct independent investigations. While B Lab is not able to pursue a formal investigation in some instances, we do maintain a record of all issues to the extent legally allowed for ongoing monitoring. Any complaint may be reopened for further action should new information arise that warrants it. </p></div></div><div class="grid grid-cols-6 lg:grid-cols-12 gap-8"><hr class="col-span-full border-t-2"/><div class="grid grid-cols-6 lg:grid-cols-12 gap-8 hidden lg:grid col-span-full"><div class="col-start-1 col-span-5 border-r-2 px-8 flex-col-stack-4"><a href="/en-us/" class="self-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 180 288" class="h-24" data-testid="bia-global-logo"><title>B Labs Logo - Home Link</title><g fill="#231f20"><path d="m35.52 172.8v47.37h28.33v10.75h-41.11v-58.12z"></path><path d="m69.3 201.78a13.43 13.43 0 0 1 2-6.76 13.72 13.72 0 0 1 4.56-4.31 19.69 19.69 0 0 1 6.22-2.32 35.57 35.57 0 0 1 7-.7 48.51 48.51 0 0 1 6.43.45 19.94 19.94 0 0 1 5.94 1.75 11.73 11.73 0 0 1 4.4 3.62 10.14 10.14 0 0 1 1.71 6.15v21.9a43.37 43.37 0 0 0 .33 5.45 9.81 9.81 0 0 0 1.13 3.91h-11.72a19 19 0 0 1 -.53-2 17.76 17.76 0 0 1 -.28-2.07 15.12 15.12 0 0 1 -6.51 4 26.5 26.5 0 0 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.62-1.83 12.15 12.15 0 0 0 .08-1.44z"></path><path d="m155.12 241.16v33h-6.57v-33z"></path></g><path d="m0 0h180v288h-180z" fill="none"></path></svg></a><p>Transforming the global economy to benefit all people, communities, and the planet.</p><p>Sign up to our Insights newsletter, a monthly digest of the latest news on economic systems change from B Lab Global.</p><iframe name="redirectframe" class="hidden"></iframe><div class="hidden text-green">Thank you - you are now subscribed to the B Lab Global Insights newsletter.</div><form class="flex-col-stack-2 w-full" action="https://pardot.bcorporation.net/l/39792/2021-10-07/9n5cqg" method="post" target="redirectframe"><input type="email" name="email" required="" autoComplete="on" placeholder="Email address" value=""/><input type="text" name="organization" autoComplete="off" placeholder="Organization" value=""/><input type="hidden" name="language" value="en-us"/><p>We take the security of your data seriously, read our privacy policy for 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