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About Kids Helpline | FREE 24/7 Phone & Online Counselling Service

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</a> </div> <ul class="menu nav hidden-md hidden-lg"> <li> <a href="https://kidshelpline.com.au/about/about-khl#safeguarding" class="dropdown-toggle"> Safeguarding </a> </li> <ul class="children"> </ul> </ul> <div class="dropdown hidden-xs hidden-sm"> <a href="/about/support-us" class="dropdown-toggle " target="" > Support Us </a> <ul class="dropdown-menu"> <a href="/about/support-us/fundraise" > <i class="" data-id="405"> </i>Fundraise </a> <a href="/about/support-us/regular-giving" > <i class="" data-id="407"> </i>Regular Giving </a> <a href="/about/support-us/make-bequest" > <i class="" data-id="408"> </i>Make a Bequest </a> <a href="/about/support-us/buy-tickets" > <i class="" data-id="409"> </i>yourtown Tickets </a> <a href="/about/support-us/corporate-partnership" > <i class="" data-id="410"> </i>Corporate Partnership </a> </ul> </div> <ul class="menu nav hidden-md hidden-lg"> <li> <a href="/about/support-us" class="dropdown-toggle"> Support Us </a> </li> <ul class="children"> <li> <a href="/about/support-us/fundraise" > <i class="" data-id="405"> </i>Fundraise </a> </li> <li> <a href="/about/support-us/regular-giving" > <i class="" data-id="407"> </i>Regular Giving </a> </li> <li> <a href="/about/support-us/make-bequest" > <i class="" data-id="408"> </i>Make a Bequest </a> </li> <li> <a href="/about/support-us/buy-tickets" > <i class="" data-id="409"> </i>yourtown Tickets </a> </li> <li> <a href="/about/support-us/corporate-partnership" > <i class="" data-id="410"> </i>Corporate Partnership </a> </li> </ul> </ul> </div> </div> </nav> </div> </div> </div> </header> <div class="main-container container-fluid about-us-page about-khl"> <div class="row"> <section> <div class="region region-content"> <section id="block-system-main" class="block block-system clearfix"> <article id="node-1831" class="node node-page clearfix"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section2 ptop20 pbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #353546;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-xs-12 col-sm-4 col-sm-offset-1 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class="p20"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/HEADER_T_SH_HS_0.png" alt="boy looking into the distance" title="boy looking into the distance"> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="col-xs-12 col-sm-5 mtop40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--30 font--blue line-height-40"> <div class="body"><h1>Kids Helpline is Australia&rsquo;s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.</h1></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font-pink"> <div class="body"><h3>Qualified counsellors at Kids Helpline are available anytime and for any reason.</h3></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="mtop20 font-white"> <div class="body"><p>Since 1991, Australia&rsquo;s kids and young people have been turning to our professional&nbsp;counsellors, no matter who they are or what they want to talk about.</p><p>Over this time, we have responded to<strong> over 8.5&nbsp;million contacts</strong>. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it&rsquo;s about practical help and emotional support at the critical moment they need someone to listen.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #64c9d6;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="text-right ptop20 col-md-9"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><h4>See what young people contacted Kids Helpline about last year in our 2023&nbsp;Impact Report</h4></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div> <!-- BLD SECTION --> <div class="col-md-3"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class=""> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_transparent--white " href="https://kidshelpline.com.au/about/impact-report-2023" target="_self"> Learn more </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE VIEW --> <div class="bdl bdl-view"> <div class=""> <div class="view view-content-menus-view view-id-content_menus_view view-display-id-page view-dom-id-25ccec8c7369c69ff8c9749415aeb239"> <div class="view-content"> <!-- VIEW AVAILABLE SESSION TOPICS --> <ul class="view_content_menus text-center clearfix"> <!-- VIEW ARTICLE CATEGORY ITEM --> <a href="/about/about-khl" class="item item-427" data-id="427" > About Us</a> <!-- VIEW ARTICLE CATEGORY ITEM --> <a href="https://www.yourtown.com.au/insights/research-and-evaluations" class="item item-415" data-id="415" > Research & Reports</a> <!-- VIEW ARTICLE CATEGORY ITEM --> <a href="our-funders" class="item item-506" data-id="506" > Our Funders</a> <!-- VIEW ARTICLE CATEGORY ITEM --> <a href="http://careers.yourtown.com.au/" class="item item-416" data-id="416" > Careers</a> </ul> </div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE VIEW --><!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section6 container mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="text-center col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--36 line-height--40 font--dark_blue font--semibold"> <div class="body"><h3>Our 5 Operational Principles</h3></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TILE --> <div class="bdl bdl-tile"> <div class="mtop40 "> <!-- COLLECTION ITEM TILE --> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-suicide.png)"></div> <div class="content"> <div class="tile-desc"><p>Privacy and confidentiality</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-mental-health%202.png)"></div> <div class="content"> <div class="tile-desc"><p>All young people are treated with respect</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-dating%202.png)"></div> <div class="content"> <div class="tile-desc"><p>All young people can choose the gender of the counsellor they speak to</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-emotional.png)"></div> <div class="content"> <div class="tile-desc"><p>Young people are able to access the same counsellor if they wish to call back</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile item"> <div class="tile-img" style="background-image:url(https://kidshelpline.com.au/sites/default/files/icon-emotional%202.png)"></div> <div class="content"> <div class="tile-desc"><p>Young people are encouraged to give feedback about Kids Helpline &amp; the service they receive</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE TILE --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-sm-3 col-sm-offset-3 col-xs-5 col-xs-offset-1 "> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Good_Design_Award_Gold_Winner_2022_eBadge%402x.png" alt="" title=""> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="col-sm-3 col-xs-5"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <a href="https://protect-au.mimecast.com/s/l6o4COMKNmhpj62PsEeFnI?domain=safetyandquality.gov.au"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/accredited%20for%20compliance%20low%20res.png" alt="" title=""> </a> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section5 container mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="text-center"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--blue font--36 line-height--40"> <div class="body"><h2>Values &amp; Beliefs</h2></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font-dark_blue font--24 col-xs-12 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 line-height--30"> <div class="body"><p>The two main values that underpin Kids Helpline practice are empowerment and child-centred practices.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="col-xs-12 mtop20" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-xs-12 col-md-6"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BLOCK --> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#b3d235"> <h2>Counselling from an empowerment perspective</h2> </div> <div class="body"> <p><strong>Involves supporting and working with young people to:</strong></p><ul><li>Develop options for change</li><li>Understand the consequences of actions</li><li>Help identify their own resources and inform them about other resources available</li><li>Help develop a sense of control in their life</li><li>Utilise their strengths</li></ul> <!-- COLLECTION ITEM BUTTON --> </div> </div> <!-- /PARAGRAPH BUNDLE BLOCK --> </div> </div> <!-- BLD SECTION --> <div class="col-xs-12 col-md-6"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BLOCK --> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#00afee"> <h2>Providing a child centred practice</h2> </div> <div class="body"> <p><strong>Involves supporting and working with young people through:</strong></p><ul><li>Listening to and respecting what the young person has to say</li><li>Focusing on their needs</li><li>Seeing the world from their perspective</li><li>Believing that the young person is the client</li><li>Respecting the young person</li></ul> <!-- COLLECTION ITEM BUTTON --> </div> </div> <!-- /PARAGRAPH BUNDLE BLOCK --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <a name="safeguarding"></a> <div class="container mtop60" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="text-center col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--blue font--36 line-height--40"> <div class="body"><p>Our Commitment to Safeguarding</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--24 line-height--30 col-xs-12 col-sm-10 col-sm-offset-1 col-md-8 col-md-offset-2 font-dark_blue"> <div class="body"><p>We&#39;re&nbsp;committed to providing services that protect and keep children and young people free from harm.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div> <!-- BLD SECTION --> <div class="col-md-6 col-sm-6 col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BLOCK --> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#eb0089"> <h2>Commitment to the Care and Protection of Young People</h2> </div> <div class="body"> <p>We seek to ensure that all children, young people and adults at risk are safe from harm, are respected and nurtured so as to reach their full potential in life.</p><p>At all times children and young people are supported and encouraged to have their voices heard, to seek justice and to access counselling and other support services in order to overcome the impacts of harm.</p><p><a href="https://www.yourtown.com.au/sites/default/files/document/Safeguarding%20Commitment%20Statement.PDF" target="_blank">Read our Position Statement</a></p><p><a href="https://www.yourtown.com.au/sites/default/files/document/Safeguarding%20Principles%20Sept%202024.PDF" target="_blank">Read our Safeguarding Principles</a></p><p><a href="https://www.yourtown.com.au/sites/default/files/document/Safeguarding%20in%20practice%20policy%20Sept%202024.PDF" target="_blank">Read our Safeguarding Policies and Procedures</a></p> <!-- COLLECTION ITEM BUTTON --> </div> </div> <!-- /PARAGRAPH BUNDLE BLOCK --> </div> </div> <!-- BLD SECTION --> <div class="col-md-6 col-sm-6 col-xs-12"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BLOCK --> <div class="bdl bdl-block " style="background-color:#ffffff;"> <div class="title" style="background-color:#b3d235"> <h2>Child and Youth Risk Management Strategy</h2> </div> <div class="body"> <p>Kids Helpline maintains clear policies and procedures to ensure appropriate risk management strategies are in place as part of our commitment to the safety and wellbeing of children and the protection of children from harm.</p><p>These&nbsp;include a code of conduct for interacting with children and young people, the recruitment and training of staff and the handling of disclosures or suspicions of harm.</p><p><a href="https://www.yourtown.com.au/sites/default/files/document/Code%20of%20Conduct%20-%20pc.PDF" target="_blank">Read our Code of Conduct</a></p><p><a href="https://www.yourtown.com.au/sites/default/files/document/Virtual%20Services%20Child%20and%20Youth%20Risk%20Management%20Strategy%202020.pdf" target="_blank">Read our Child &amp; Youth Risk Management Strategy</a></p> <!-- COLLECTION ITEM BUTTON --> </div> </div> <!-- /PARAGRAPH BUNDLE BLOCK --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <a name="safety"></a> <div class="container mtop40 mbottom40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="col-md-7" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="p40"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><h2>Safety info for kids</h2></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font-blue mbottom10"> <div class="body"><p style="font-size: 24px; line-height: 36px; font-weight: 600;">Kids have a right to be safe, healthy and happy!</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="pbottom20"> <div class="body"><p>Safety, care, kindness, love and respect are universal human rights.</p><p>This means that they belong to everybody, without conditions.&nbsp;You don&rsquo;t just deserve these things - you also have a right to them.&nbsp;</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class="col-md-6"> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_primary " href="https://kidshelpline.com.au/teens/issues/your-rights" target="_blank"> Learn more about rights </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class="col-md-6"> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_primary " href="https://www.yourtown.com.au/sites/default/files/document/Safeguarding%20Commitment%20Statement%20-%20Child%20Version.pdf" target="_blank"> Download the poster </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class="col-md-12"> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_primary " href="https://kidshelpline.com.au/abuse" target="_blank"> Learn more about safety and abuse </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="col-md-5" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class=""> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class="center text-center ptop40"> <a href="https://www.yourtown.com.au/sites/default/files/document/Safeguarding%20Commitment%20Statement%20-%20Child%20Version.pdf"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Safeguarding%20Poster%20for%20Kids_0.png" alt="child safeguarding poster for kids" title="child safeguarding poster for kids"> </a> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section4 container-fluid mtop40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #4b3e68;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="container bdl-wrapper--transparent ptop60 pbottom60"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--white font--bold font--36 text-center"> <div class="body"><p>Our Milestones</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TILE --> <div class="bdl bdl-tile"> <div class="milestones "> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item1"> <div class="content"> <div class="tile-title">1991</div> <div class="tile-desc"><p>Officially opened in March, <strong>3,200 young people called</strong> on the very first day</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item2"> <div class="content"> <div class="tile-title">1991</div> <div class="tile-desc"><p>Had answered <strong>90,000 calls</strong> in its first year</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item3"> <div class="content"> <div class="tile-title">1993</div> <div class="tile-desc"><p>Expanded to become a national service and had registered <strong>over 1 million calls</strong> from young people</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item4"> <div class="content"> <div class="tile-title">1999</div> <div class="tile-desc"><p>Introduction of <strong>email counselling</strong> support</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item5"> <div class="content"> <div class="tile-title">2000</div> <div class="tile-desc"><p>Launched Kids Helpline <strong>WebChat live counselling</strong></p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> <!-- COLLECTION ITEM TILE --> <div class="tile col-xs-12 col-sm-6 col-md-2 item item6"> <div class="content"> <div class="tile-title">2018</div> <div class="tile-desc"><p>Celebrated&nbsp;27&nbsp;years of service. Answered<strong>&nbsp;8&nbsp;million contacts </strong>from young people</p></div> </div> <div class="buttons"><div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> </div></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE TILE --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section3 container mtop80" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-xs-12 col-sm-4 col-md-3 col-md-offset-1 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--32 line-height--40 font--blue"> <div class="body"><p style="font-weight: 600;">A lot has changed in 30&nbsp;years.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div> <!-- BLD SECTION --> <div class="col-xs-12 col-sm-7 rightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--24 font--dark_blue line-height--30"> <div class="body"><p>Our communities have changed, the issues kids face have changed, and the ways our counsellors engage with and help young people have changed.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="mtop20"> <div class="body"><p>What hasn&rsquo;t changed is that<strong>&nbsp;Kids Helpline&nbsp;makes a difference</strong> to the emotional wellbeing and lives of our kids every single day &mdash; ensuring young people know they are not alone.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class="mtop20"> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_primary " href="/about/support-us" target="_self"> How you can Support Us </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section7 container mtop60 p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-xs-12 col-md-4 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--blue font--32 line-height--40 introLeftContainer"> <div class="body"><p style="font-weight: 600;">Our service is for the community, funded by the community.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE BUTTON --> <div class="bdl bdl-buttons"> <div class="mtop20 text-right pright20"> <div class="field-collection-container clearfix"><!-- COLLECTION ITEM BUTTON --> <a class="btn btn_primary " href="https://www.kidshelpline.com.au/donate" target="_self"> Make a difference </a> </div> </div> </div> <!-- /PARAGRAPH BUNDLE BUTTON --></div> </div> <!-- BLD SECTION --> <div class="col-xs-12 col-md-8 rightContainer text-left introRightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>Kids Helpline is a costly service. Last year, half of Kids Helpline funding came from the community. We can&rsquo;t do this without you.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class="mtop40"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/2023%20Funding%20Chart.jpg" alt="Kids Helpline Funding Sources Graph" title="Kids Helpline Funding Sources Graph"> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="section9 container mtop40 p40" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; background-color: #ffffff;"> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="col-xs-12 col-md-4 leftContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--blue font--32 line-height--40 introLeftContainer"> <div class="body"><p style="font-weight: 600;">Research Partners</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div> <!-- BLD SECTION --> <div class="col-xs-12 col-md-8 rightContainer text-left introRightContainer"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="font--dark_blue line-height--30"> <div class="body"><p style="font-size: 24px;">Young people&rsquo;s help seeking behaviour is dynamic and is reflective of the technology and times. By partnering with leading research organisations we produce evidence to inform and develop services that improve both reach and effectiveness.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <a href="http://www.blackdoginstitute.org.au/"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2011.png" alt="Black Dog Institute Logo" title="Black Dog Institute Logo"> </a> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right"> <div class="body"><p style="font-size: 22px; font-weight: 600;"><a href="http://www.blackdoginstitute.org.au/">Black Dog Institute</a></p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>We partner with the Black Dog Institute (and Sydney University), to develop and pilot a world first. KHL Circles are online peer to peer support groups (moderated by Kids Helpline counsellors) to assist young people to improve their self-management of mental health concerns.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <a href="https://www.qut.edu.au/"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2012.png" alt="Queensland University of Technology Logo" title="Queensland University of Technology Logo"> </a> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right font--22 line-height--30"> <div class="body"><p style="font-size: 22px; font-weight: 600;"><a href="https://www.qut.edu.au/">Queensland University of Technology</a></p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>We are partnering with QUT on research that will develop new online interactive technologies. Together, we are exploring ways to help young people build relationships, manage mental health and thrive.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <a href="http://sydney.edu.au/"> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2013.png" alt="University of Sydney Logo" title="University of Sydney Logo"> </a> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="brandDescription icon-arrow_right"> <div class="body"><p style="font-size: 22px; font-weight: 600;"><a href="http://sydney.edu.au/">University of Sydney</a></p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>We are partnering with Sydney University (and Black Dog Institute), to develop and pilot a world first. KHL Circles are online peer to peer support groups (moderated by Kids Helpline counsellors) to assist young people to improve their self-management of mental health concerns.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> <!-- PARAGRAPH BUNDLE WRAPPER --> <div class="bdl-wrapper"> <div class="mtop40 col-xs-12" data-bg="" style="background-image: url(); background-repeat: no-repeat; background-size: cover; background-position: center; "> <div class="wrapper-bdl-wrapper-row"> <div class="field-collection-container clearfix"> <!-- BLD SECTION --> <div class="leftInternalContainer col-xs-12 col-sm-4"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE IMAGE --> <div class="bdl-image"> <div class=""> <!-- Main content --> <img class="img-responsive" src="https://kidshelpline.com.au/sites/default/files/bdl_image/Group%2014.png" alt="Young and Well CRC Logo" title="Young and Well CRC Logo"> </div> </div> <!-- /PARAGRAPH BUNDLE IMAGE --> </div> </div> <!-- BLD SECTION --> <div class="rightInternalContainer col-xs-12 col-sm-8"> <div class="paragraphs-items paragraphs-items-field-bundle paragraphs-items-field-bundle-full paragraphs-items-full"> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class="brandDescription"> <div class="body"><p style="font-size: 22px; font-weight: 600;">Young and Well CRC</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --> <!-- PARAGRAPH BUNDLE TEXT --> <div class="bdl bdl-text clearfix"> <div class=""> <div class="body"><p>We are proud to be part of this collective, working with other network partners to develop new online engagement and intervention tools. Together we uncover ways to support young people in strengthening their emotional wellbeing.</p></div> </div> </div> <!-- /PARAGRAPH BUNDLE TEXT --></div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </div></div> <div class="clearfix"></div> </div> </div> </div> <!-- /PARAGRAPH BUNDLE WRAPPER --> </div> </article> </section> </div> </section> </div> </div> <div class="drp-tab container"> </div> <footer class="footer container-fluid"> <div class="container"> <div class="row"> <div class="col-xs-12 col-sm-7 footer-left"> <div class="footerWrapper"> <p>© Kids Helpline 2024. 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