Privacy complaints

<!doctype html> <html lang="en"> <head> <title>Privacy complaints | OAIC</title>  <meta charset="utf-8"> <meta name="mobile-web-app-capable" content="yes"> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">  <meta name="dcterms.title" content="Privacy complaints"> <meta name="dcterms.creator" content="OAIC"> <meta name="dcterms.created" content="2022-07-11T16:07:52+10:00"> <meta name="dcterms.modified" content="2024-11-21T15:09:45+11:00"> <meta name="dcterms.issued" content="2023-03-10T16:29:39+11:00"> <meta name="dcterms.format" content="HTML"> <meta name="dcterms.identifier" content="https://www.oaic.gov.au/privacy/privacy-complaints">    <meta name="publishedDate" content="10 March 2023"> <meta name="publishedDate_ISO" content="2023-03-10T00:00:00+11:00"> <meta name="description" content="The Privacy Act has strict rules about how an organisation or agency handles your personal information. 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<div class="container"> <h1 class="title rs_skip">Privacy complaints</h1> <div class="banner"> <div class="text rs_skip"> <h2 class="tagline rs_skip">The <em>Privacy Act 1988</em> has strict rules about how an organisation or agency handles your personal information. If you think they’ve mishandled it, you can lodge a complaint with us.</h2> <p class="desc rs_skip"></p> </div> <img src="https://www.oaic.gov.au/__data/assets/image/0019/22807/Privacy-privacy-complaints.jpg" alt="" class="image"> </div> </div> </section> <script> if(document.querySelector('.landing-page .banner')) { document.querySelector('.breadcrumb__wrapper').insertAdjacentElement('afterend',document.querySelector('.landing-page .banner').closest('.landing-page')) } </script><section class="background--white"> <div class="feature-cards__wrapper"> <div class="feature-cards__tile">  <a href="https://www.oaic.gov.au/privacy/privacy-complaints/what-you-can-complain-about" class="feature-cards__tile-links" data-order="1"> <h3 class="feature-cards__heading">What you can complain about</h3> <p class="feature-cards__text">You may complain if your personal information is mishandled</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> <a href="https://www.oaic.gov.au/privacy/privacy-complaints/how-we-investigate-and-resolve-your-complaint" class="feature-cards__tile-links" data-order="2"> <h3 class="feature-cards__heading">How we investigate and resolve your complaint</h3> <p class="feature-cards__text">We're an impartial third party when handling your complaint</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> <a href="https://www.oaic.gov.au/privacy/privacy-complaints/your-complaint-review-rights" class="feature-cards__tile-links" data-order="3"> <h3 class="feature-cards__heading">Your complaint review rights</h3> <p class="feature-cards__text">You have the right to appeal our decision or determination</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> </div> </div> </section><section class="background--white"> <div class="feature-cards__wrapper"> <div class="feature-cards__tile">  <a href="https://www.oaic.gov.au/privacy/privacy-complaints/external-dispute-resolution-schemes" class="feature-cards__tile-links" data-order="1"> <h3 class="feature-cards__heading">External dispute resolution schemes</h3> <p class="feature-cards__text">Schemes we recognise to handle privacy-related complaints</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> </div> </div> </section><section class="background--white"> <div class="feature-cards__wrapper"> <h2 class="feature-cards__main-heading">How to ...</h2> <div class="feature-cards__tile">  <a href="https://www.oaic.gov.au/privacy/privacy-complaints/complain-to-an-organisation-or-agency" class="feature-cards__tile-links" data-order="1"> <h3 class="feature-cards__heading">Complain to an organisation or agency</h3> <p class="feature-cards__text">Do this first, before complaining to us</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> <a href="https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us" class="feature-cards__tile-links" data-order="2"> <h3 class="feature-cards__heading">Lodge a privacy complaint with us</h3> <p class="feature-cards__text">You can complain to us in writing</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> </div> </div> </section><section class="background--white"> <div class="feature-cards__wrapper"> <h2 class="feature-cards__main-heading">Representative complaints</h2> <div class="feature-cards__tile">  <a href="https://www.oaic.gov.au/privacy/privacy-complaints/privacy-complaint-immigration-data-breach" class="feature-cards__tile-links" data-order="1"> <h3 class="feature-cards__heading">Privacy complaint: immigration data breach</h3> <p class="feature-cards__text">Class privacy complaint against the Department of Immigration and Border Security, our notice to those affected and our determination</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> <a href="https://www.oaic.gov.au/privacy/privacy-complaints/medibank-representative-complaint-notice" class="feature-cards__tile-links" data-order="2"> <h3 class="feature-cards__heading">Representative complaint: Medibank data breach</h3> <p class="feature-cards__text">The Information about the representative complaint against Medibank Private Limited arising out of the 2022 Medibank data breach, and our notice to those affected.</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> <a href="https://www.oaic.gov.au/privacy/privacy-complaints/representative-complaint-about-the-handling-of-personal-information-by-dymocks-pty-limited" class="feature-cards__tile-links" data-order="3"> <h3 class="feature-cards__heading">Handling of personal information by Dymocks Pty Ltd</h3> <p class="feature-cards__text">The information about the representative complaint against Dymocks Pty Ltd resulting from a data breach in 2023</p> <div class="feature-cards__call-to-action"> <span class="feature-cards__arrow"> <img src="https://www.oaic.gov.au/__data/assets/file/0020/12548/arrow.svg" alt="" class="icon" aria-hidden="true"> </span> </div> </a> </div> </div> </section> <div id="component_16842"> </div> </div>  </main>   <div class="footer"> <div class="footer__upper"> <div class="footer__upper--wrapper"> <div class="back-to-top__wrapper"> <button class="back-to-top" aria-label="Back to top"> <svg class="back-to-top__icon" aria-hidden="true" focusable="false" width="28" height="47" viewBox="0 0 28 47" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M6 8.82715L14 1.00106" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M22 8.82715L14 1.00106" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M14 21L14 1" stroke="white" stroke-width="2" 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