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class="w-nav-arrow"></span></a></li><li id="menu-item-10000" class="menu-item menu-item-type-post_type menu-item-object-page w-nav-item level_1 menu-item-10000 fgc_user_wpml_menu"> <div class="wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-dropdown-click js-wpml-ls-legacy-dropdown-click"> <ul> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-dropdown-click"> <a href="#" class="js-wpml-ls-item-toggle wpml-ls-item-toggle"> <span class="wpml-ls-native">English</span></a> <ul class="js-wpml-ls-sub-menu wpml-ls-sub-menu"> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-ca wpml-ls-first-item"> <a href="https://www.fgc.cat/accessibilitat/" class="wpml-ls-link"> <span class="wpml-ls-display">Catal脿</span></a> </li> <li class="wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-es"> <a href="https://www.fgc.cat/es/accesibilidad/" class="wpml-ls-link"> <span class="wpml-ls-display">Espa帽ol</span></a> </li> </ul> </li> </ul> </div> </li><li class="w-nav-close"></li></ul><div class="w-nav-options hidden" onclick='return {"mobileWidth":1200,"mobileBehavior":1}'></div></nav></div><div class="l-subheader-cell at_right"></div></div></div><div class="l-subheader for_hidden hidden"></div></header><main id="page-content" class="l-main" itemprop="mainContentOfPage"> <section class="l-section wpb_row container breadcrumb2 height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column"><div class="wpb_wrapper"><h1><strong>ACCESSIBILITY</strong></h1> </div></div></div></div></div></div></div></section><section class="l-section wpb_row us_custom_61fe105a container height_medium"><div class="l-section-h i-cf"><div class="g-cols vc_row via_flex valign_top type_default stacking_default"><div class="vc_col-sm-12 wpb_column vc_column_container"><div class="vc_column-inner"><div class="wpb_wrapper"><h2 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >ACCESSIBILITY STATEMENT</h2><div class="wpb_text_column"><div class="wpb_wrapper"><p>Ferrocarrils de la Generalitat de Catalunya has committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/2018, of 7 September).<br /> This accessibility statement applies to <a href="https://www.fgc.cat/en/">https://www.fgc.cat/</a></p> </div></div><h4 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Compliance status</h4><div class="wpb_text_column"><div class="wpb_wrapper"><p>This website is partially in accordance with Royal Decree 1112/2018, of 7 September, due to the exceptions and lack of conformity of the aspects indicated below.</p> </div></div><h4 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Not accessible content</h4><div class="wpb_text_column"><div class="wpb_wrapper"><p>The following content is not accessible for these reasons:</p> <p>Lack of conformity with Royal Decree 1112/2018, of 7 September:</p> <ul> <li>There are some pages and documents that are not written in plain language</li> <li>The logo text does not contrast enough with the background.</li> <li>Some tables are not fully accessible (<a href="https://www.w3.org/TR/WCAG21/#info-and-relationships">WCAG 2.1 criterion 1.3.1</a>).</li> <li>Some images do not have a text alternative (<a href="https://www.w3.org/TR/WCAG21/#non-text-content">WCAG 2.1 criterion 1.1</a>).</li> <li>Some PDF documents are not fully accessible.</li> <li>There are editing errors on some web page.</li> <li>The home is updated automatically to keep the Twitter plugin up to date. It is not possible to disable this option.</li> </ul> <p>Disproportionate load: does not apply.</p> <p>The content does not fall within the scope of applicable law:</p> <ul> <li>There are office files in PDF or other formats published prior to 20 September 2018 that do not fully meet accessibility requirements.</li> <li>There are videos released prior to 20 September 2018 that do not fully meet accessibility requirements.</li> </ul> </div></div><h4 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Preparation of this accessibility statement</h4><div class="wpb_text_column"><div class="wpb_wrapper"><p>This statement was prepared on February 8, 2022.<br /> The method used to prepare the declaration was an audit of the supplier that developed the application.</p> <p>Latest revision of the statement: July 5, 2022.</p> </div></div><h4 style="text-align: left" class="vc_custom_heading vc_do_custom_heading encabezado1 us_custom_cda6f729" >Observations and contact details</h4><div class="wpb_text_column"><div class="wpb_wrapper"><p><strong>Communications</strong></p> <p>Communications on accessibility requirements (article 10.2.a of Royal Decree 1112/2018, of 7 September) can be made through the following <a href="https://ovt.gencat.cat/gsitfc/AppJava/generic/conqxsGeneric.do?topicLevel1.id=500&topicLevel2.id=20523&webFormId=391&set-locale=en_GB" target="_blank" rel="noopener">contact mailbox</a>.<br /> For example:</p> <ul> <li>Report any possible breach on the part of this website.</li> <li>Transmit other difficulties in accessing the content.</li> <li>Make any other questions or suggestions for improvement regarding the accessibility of the website.</li> </ul> <p>The communications will be received and forwarded by the Directorate General for Citizen Services, the Department of the Vice-Presidency and Digital Policies and Territory, as the Unit Responsible for Web Accessibility at the regional level.</p> </div></div><div class="wpb_text_column"><div class="wpb_wrapper"><p><strong>Requests for accessible information and complaints</strong></p> <p>To make requests for accessible information and complaints (article 12 of Royal Decree 1112/2018, of 7 September), you must access the procedure “<a href="https://web.gencat.cat/en/tramits/tramits-temes/Continguts-accessibles-al-web" target="_blank" rel="noopener">Accessible Content</a>” and follow the modality “<a href="https://web.gencat.cat/en/tramits/tramits-temes/Continguts-accessibles-al-web?moda=1" target="_blank" rel="noopener">Request accessible information or file a complaint</a>“.</p> <p>Any natural or legal person may file complaints regarding compliance with the requirements of Royal Decree 1112/2018, of 7 September, and request information regarding content that is excluded from the scope of this regulation.</p> <p>Applications and complaints are recorded in accordance with the requirements established by Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.</p> </div></div><div class="wpb_text_column"><div class="wpb_wrapper"><p><strong>Application procedure</strong></p> <p>The application procedure set out in article 13 of Royal Decree 1112/2018, of 7 September, can be initiated in the “<a href="https://web.gencat.cat/en/tramits/tramits-temes/Continguts-accessibles-al-web" target="_blank" rel="noopener">Accessible Content</a>” procedure through the “<a href="https://web.gencat.cat/en/tramits/tramits-temes/Continguts-accessibles-al-web?category=&moda=2" target="_blank" rel="noopener">Claim an Application</a>” modality.</p> <p>If you have made a request for accessible information or complaint, it has been dismissed, you do not agree with the decision that has been made or the response does not meet the requirements of article 12.5 of Royal Decree 1112/2018 of 7 September, you can file a complaint to:</p> <ul> <li>know and oppose the reasons for dismissal</li> <li>urge appropriate action in the event of disagreement with the decision that has been made</li> <li>state the reasons why you consider that the response does not meet the requirements entailed.</li> </ul> <p>A complaint can also be initiated in the event that 20 business days have passed without a response.</p> </div></div><h4 style="text-align: left" class="vc_custom_heading vc_do_custom_heading us_custom_cda6f729" >The commitment to accessibility of Ferrocarrils de la Generalitat</h4><div class="wpb_text_column"><div class="wpb_wrapper"><p>The FGC website has been built with the aim of providing universal access to all users, regardless of their physical, sensory or intellectual abilities, and the technical context in which they use it (type of device, software, connection speed, environmental conditions, etc.).</p> <p>Therefore, we work with the aim of adapting the entire web to the recommendations of the World Wide Web Consortium W3C so as to eliminate barriers that hinder access to information and communication. These recommendations are summed up in the <a href="https://www.w3.org/TR/WCAG21/" target="_blank" rel="noopener">WCAG 2.1</a> web accessibility guidelines.</p> <p>The commitment of Ferrocarrils de la Generalitat is to achieve the “Triple-A” (AAA) level of conformity, as required of public administrations by European and state legislation.</p> <p>Directive (HAT) 2016/2102 of the European Parliament and of the Council of 26 October 2016 establishes the rules required for member states to ensure that all public sector websites and mobile applications, regardless of the device used to access them, meet the accessibility requirements set out in the <a href="http://administracionelectronica.gob.es/PAe/accesibilidad/une-en-301549-2019.pdf" target="_blank" rel="noopener">EN standard 301 549 v2.1.2 (of August 2018)</a>, of adequate accessibility requirements for public procurement of ICT products and services in Europe.</p> <p>Standard EN 301 549 v2.1.2 is based primarily on the Web Content Accessibility Guidelines (WCAG) 2.1, of August 2018. Specifically, you have to meet the AAA level. However, the standard also has additional, mandatory and conditional requirements.</p> <p>The directive is mandatory but not directly applicable, so at the state level a royal decree has been developed which, at least,develops the scope and requirements. 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8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> <li @click="enviarValoracion(5)" role="option" tabindex="0" aria-label="5 estrella de 5"> <svg class="chatRate-star" width="25" height="23" viewBox="0 0 25 23" > <path d="M11.6033 0.816986C11.9701 0.0737407 13.0299 0.0737399 13.3967 0.816986L16.2349 6.56769C16.3805 6.86284 16.6621 7.06741 16.9878 7.11473L23.3341 8.0369C24.1543 8.15609 24.4818 9.16406 23.8883 9.7426L19.2961 14.2189C19.0604 14.4486 18.9529 14.7796 19.0085 15.104L20.0926 21.4247C20.2327 22.2416 19.3753 22.8645 18.6416 22.4788L12.9653 19.4946C12.674 19.3415 12.326 19.3415 12.0347 19.4946L6.35837 22.4788C5.62474 22.8645 4.76731 22.2416 4.90742 21.4247L5.9915 15.104C6.04713 14.7796 5.93959 14.4486 5.7039 14.2189L1.11169 9.7426C0.51817 9.16406 0.845679 8.15609 1.6659 8.0369L8.01218 7.11473C8.33789 7.06741 8.61946 6.86284 8.76512 6.56769L11.6033 0.816986Z" /> </svg> </li> </ul> <div class="chatRate-title" v-if="valoracionSent" v-html="valoracionSentText"></div> </div>  <button class="chatButton" :class="{'big': !openChat, 'hide': openChat}" @click="toggleChat" aria-label="Obrir/tancar Chatbot"> <div class="chatButton-content" aria-hidden="true"> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C" /> </svg> </div> <div class="chatButton-icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <title id="title">Abrir ChatBot</title> <mask id="mask0_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="1" y="2" width="15" height="16" > <path d="M1 2H15.8798V17.52H1V2Z" fill="white"/> </mask> <g mask="url(#mask0_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M2.99982 4V14.105L5.21282 11.893C5.40082 11.705 5.65382 11.6 5.91982 11.6H13.8798V4H2.99982ZM1.99982 17.52C1.87082 17.52 1.74082 17.495 1.61682 17.443C1.24282 17.289 0.999817 16.924 0.999817 16.52V3.538C0.999817 2.69 1.69082 2 2.53782 2H14.3418C15.1898 2 15.8798 2.69 15.8798 3.538V12.062C15.8798 12.909 15.1898 13.6 14.3418 13.6H6.33382L2.70682 17.227C2.51582 17.418 2.25982 17.52 1.99982 17.52Z" fill="#0A503C" /> </g> <mask id="mask1_703_1544" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="7" y="7" width="16" height="17" > <path d="M7.54077 7.73639H22.419V23.2559H7.54077V7.73639Z" fill="white" /> </mask> <g mask="url(#mask1_703_1544)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M20.8828 7.73639H17.8098V9.73639H20.4198V19.8414L18.2068 17.6294C18.0198 17.4414 17.7658 17.3364 17.4998 17.3364H9.54077V15.5994H7.54077V17.7984C7.54077 18.6454 8.23177 19.3364 9.07877 19.3364H17.0858L20.7128 22.9634C20.9038 23.1544 21.1598 23.2564 21.4198 23.2564C21.5488 23.2564 21.6788 23.2314 21.8028 23.1794C22.1768 23.0254 22.4198 22.6604 22.4198 22.2564V9.27439C22.4198 8.42639 21.7308 7.73639 20.8828 7.73639Z" fill="#0A503C" /> </g> </svg> </div> </div> <span></span> </button> </div> <div class="chatBox" aria-hidden="true"> <header class="chatBox-header"> <button aria-label="Abrir/cerrar Chatbot" @click="toggleChat" class="chatButton chatButton--top" style="min-width: 40px;"><div aria-hidden="true" class="chatButton-content"><div class="chatButton-icon"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><title id="title">Cerrar el Chatbot</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M12.1667 13.6162L5.99162 19.6653C5.53601 20.1116 4.79732 20.1116 4.34171 19.6653C3.89079 19.2236 3.88615 18.5102 4.32776 18.0629L4.34171 18.049L10.5168 12L4.34171 5.95098C3.89079 5.50927 3.88615 4.79594 4.32776 4.34863L4.34171 4.33474C4.79262 3.89302 5.52081 3.88847 5.97744 4.32107L5.99162 4.33474L12.1667 10.3838L18.3417 4.33474C18.7973 3.88842 19.536 3.88842 19.9916 4.33474C20.4425 4.77645 20.4472 5.48978 20.0056 5.93709L19.9916 5.95098L13.8166 12L19.9916 18.049C20.4425 18.4907 20.4472 19.2041 20.0056 19.6514L19.9916 19.6653C19.5407 20.107 18.8125 20.1115 18.3559 19.6789L18.3417 19.6653L12.1667 13.6162Z" fill="#0A503C"></path></svg></div> </div> </button> <div class="chatBox-header-title"></div> <div class="chatBox-header-languageSelect"> <button aria-haspopup="listbox" aria-expanded="false" id="dropdownLanguageButton" class="chatBox-header-languageSelect-lang" aria-label="Canviar idioma del ChatBot" > <span></span> <svg width="10" height="6" viewBox="0 0 10 6" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" > <title id="title">Cambiar el idioma</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M0.209209 0.213568C0.48528 -0.0682539 0.93111 -0.0711588 1.21068 0.204852L1.21936 0.213568L5 4.07297L8.78064 0.213568C9.05671 -0.0682539 9.50254 -0.0711588 9.78211 0.204852L9.79079 0.213568C10.0669 0.495389 10.0697 0.950508 9.79933 1.2359L9.79079 1.24477L5.50508 5.61977C5.22901 5.90159 4.78318 5.90449 4.50361 5.62848L4.49492 5.61977L0.209209 1.24477C-0.0697365 0.960008 -0.0697365 0.498325 0.209209 0.213568Z" fill="white" /> </svg> </button> <ul class="chatBox-header-languageSelect-list" role="listbox" aria-labelledby="dropdownLanguageButton" hidden > <li role="option" tabindex="0" @click="changeLanguage('CA')" data-value="CA">{{ catalanTxt || 'Catal脿' }}</li> <li role="option" tabindex="0" @click="changeLanguage('ES')" data-value="ES">{{ espanolTxt || 'Espa帽ol' }}</li> <li role="option" tabindex="0" @click="changeLanguage('EN')" data-value="EN">{{ inglesTxt || 'Angl猫s' }}</li> </ul> </div> </header> <main class="chatBox-content" ref="chatBoxContent"> <ul role="listbox" aria-label="Message list" ref="conversation"> <li class="chatBox-content-msg " role="option" tabindex="0"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text first-text"></p> <button class="chatBox-content-msg-question q-1" :class="{'active': id_generico == id_selected, 'hide': id_generico != id_selected && 0 != id_selected}" @click="init(id_generico, 'id_generico')"></button> <button class="chatBox-content-msg-question q-2" :class="{'active': id_metropolitana == id_selected, 'hide': id_metropolitana != id_selected && 0 != id_selected}" @click="init(id_metropolitana, 'id_metropolitana')"></button> <button class="chatBox-content-msg-question q-3" :class="{'active': id_lleida == id_selected, 'hide': id_lleida != id_selected && 0 != id_selected}" @click="init(id_lleida, 'id_lleida')"></button> </div> </div> </li> <li class="chatBox-content-msg" :class="getClass(message)" role="option" tabindex="0" v-for="message in messages"> <div class="chatBox-content-msg-container" v-if="message.text.length > 0"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <div class="chatBox-content-msg-text" v-html="markedParse(message.text)"></div> </div> </div> </li> <li class="chatBox-content-msg " role="option" tabindex="0" v-if="showTePuedoAyudar"> <div class="chatBox-content-msg-container"> <div class="chatBox-content-msg-avatar" aria-hidden="true"> <img src="https://www.fgc.cat/wp-content/plugins/chatbot/assets/avatar.png" alt=" " aria-hidden="true"/> </div> <div class="chatBox-content-msg-list"> <p class="chatBox-content-msg-text">驴Puedo ayudarte en algo m谩s?</p> <button class="chatBox-content-msg-stas first-child" @click="initHablemos">隆Hablemos!</button> <button class="chatBox-content-msg-stas last-child" @click="closeConversationSatisfied">No, gracias</button> </div> </div> </li> <li class="chatBox-content-msg lds-ellipsis" v-if="loading"><div></div><div></div><div></div><div></div></li> </ul> <div ref="bottomEl"></div> </main> <form class="chatBox-bottomBar" @submit.prevent="handleMessageSubmit()"> <div class="chatBox-bottomBar-optionsButton"> <div :disabled="id_selected === 0" aria-haspopup="listbox" :aria-expanded="!showMenu" id="dropdownMenuButton" class="chatBox-bottomBar-optionsButton-button" 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