Dispute Your VA Copay Charges

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} </script> </va-breadcrumbs></div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/FAQPage"> <div id="content" class="interior"> <main class="va-l-detail-page" lang="en"> <div class="usa-grid usa-grid-full"> <nav data-template="navigation/sidebar_nav" aria-label="Secondary" id="va-detailpage-sidebar" data-drupal-sidebar="true" class="va-drupal-sidebarnav usa-width-one-fourth va-sidebarnav"> <div> <button class="va-sidenav-btn-close va-sidebarnav-close" type="button" aria-label="Close this menu"> <va-icon icon="close" size="3" class="vads-u-color--gray-dark"></va-icon> </button> <div class="vads-u-display--flex vads-u-align-items--center left-side-nav-title"> <va-icon icon="medical_services" size="3" class="hub-icon vads-u-color--white vads-u-background-color--hub-health-care vads-u-display--flex vads-u-align-items--center vads-u-justify-content--center vads-u-margin-right--1"></va-icon> <h4>Health care</h4> </div> <div class="sidenav-previous-page"> <a href="/health-care/pay-copay-bill">Review and pay your VA copay bill</a> </div> <ul class="usa-sidenav-list"> <li class="active-level"> <a class="usa-current" href="/health-care/pay-copay-bill/dispute-charges" id="04f5d31ef097fe14ce545ae6ac29b0a5">Dispute your VA copay charges</a> </li> <li> <a href="/health-care/pay-copay-bill/financial-hardship" id="cb0222a3bd1976f3a502ed84927cee21">Request VA financial hardship assistance</a> </li> </ul> </div> </nav> <div class="usa-width-three-fourths"> <div class="va-btn-sidebarnav-trigger" id="sidebar-nav-trigger">  <div class="button-background"></div> <div class="button-wrapper"> <button aria-controls="va-detailpage-sidebar"> <strong>In this section</strong> <va-icon icon="menu" size="3" class="vads-u-color--link-default"></va-icon> </button> </div> </div> <div class="trigger-placeholder"></div> <script nonce="tF9huytBLcmzxKdrWNYVQIvbdUzdmQls" type="text/javascript"> var mobileMediaQuery = window.matchMedia('(max-width: 767px)') var navTrigger = document.getElementsByClassName('va-btn-sidebarnav-trigger')[0] var buttonWrapper = document.querySelector( '.va-btn-sidebarnav-trigger .button-wrapper' ) var buttonBackground = document.querySelector( '.va-btn-sidebarnav-trigger .button-background' ) var navTriggerPlaceholder = document.querySelector('.trigger-placeholder') var navTriggerPosition // Helper to get the height of the nav button, with or without the bottom // padding. 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This simple hack // ensures that the height is not computed until the next run of the event // loop setTimeout(() => { navTriggerPlaceholder.style.height = getButtonHeight(true) + 'px' buttonBackground.style.height = getButtonHeight(false) + 'px' }, 0) } function setMenuTriggerPosition() { navTriggerPosition = navTriggerPlaceholder.offsetTop } function pinTrigger() { if (mobileMediaQuery.matches) { if (navTriggerPosition < window.pageYOffset) { navTrigger.classList.add('fixed-trigger') } else { navTrigger.classList.remove('fixed-trigger') } } } // As the document loads, make sure the height and trigger positions are // updated document.onreadystatechange = () => { setElementHeights() setMenuTriggerPosition() } window.addEventListener( 'resize', () => { // The height of the trigger can change at extreme browser widths setElementHeights() // The trigger can be pushed up/down as elements above it change height as // the browser width changes setMenuTriggerPosition() // We might need to pin/unpin the trigger if we transitions from/to mobile // browser widths pinTrigger() }, false ) window.addEventListener( 'scroll', () => { // We are resetting the trigger button's position on scroll just in case any // elements have been removed from above the menu trigger, such as a // dismissible alert. setMenuTriggerPosition() // Primarily scrolling will pin/unpin the trigger from the top of the // viewport pinTrigger() }, false ) </script> <article class="usa-content vads-u-padding-bottom--0"> <div data-widget-type="i18-select"></div> <h1>Dispute your VA copay charges</h1> <div class="va-introtext"> <p>You have the right to dispute all or part of your VA copay charges. To avoid late charges, you’ll need to dispute the debt within 30 days of receiving your bill.</p> </div> <script type="application/ld+json" nonce="tF9huytBLcmzxKdrWNYVQIvbdUzdmQls"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How do I dispute my VA copay charges?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Will VA still go through the debt collection process if I dispute the charges?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Can I get legal representation for my dispute?", "acceptedAnswer": { "@type": "Answer", "text": "" } } ] } </script> <div data-template="paragraphs/q_a_section" data-entity-id="4270"> <div data-template="paragraphs/q_a" data-entity-id="4265" data-analytics-faq-section data-analytics-faq-text="How do I dispute my VA copay charges?"> <div id="4265"> <div class="vads-u-display--flex"> <h2 id="how-do-i-dispute-my-va-copay-c"> How do I dispute my VA copay charges? </h2> </div> <div data-entity-id="4265"> <div data-template="paragraphs/wysiwyg" data-entity-id="4264"> <div itemprop="text"> <p>You can start the process in any of these ways:</p><ul><li><strong>By phone: </strong>Contact us at <a href="tel:18664001238" aria-label="8 6 6. 4 0 0. 1 2 3 8.">866-400-1238</a> (<a href="tel:711" aria-label="TTY. 7 1 1.">TTY: 711</a>). We’re here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. We can help guide you through the process and provide you with the forms you’ll need if you’d like to get legal representation.</li><li><strong>By mail or in person:</strong> Write a letter explaining why you think the copay charges or balance amount may not be correct. Mail the letter, or bring it in person, to the business office or health administration office at your nearest VA medical center. If you send your dispute by mail, please include “Billing Dispute” on the mailing envelope.<br><a href="/find-locations/">Find the address for your nearest VA medical center</a></li></ul> </div> </div> </div> </div> </div> <div data-template="paragraphs/q_a" data-entity-id="4267" data-analytics-faq-section data-analytics-faq-text="Will VA still go through the debt collection process if I dispute the charges?"> <div id="4267"> <div class="vads-u-display--flex"> <h2 id="will-va-still-go-through-the-d"> Will VA still go through the debt collection process if I dispute the charges? </h2> </div> <div data-entity-id="4267"> <div data-template="paragraphs/wysiwyg" data-entity-id="4266"> <div itemprop="text"> <p>This depends on when we receive your dispute.</p><p><strong>If we receive your dispute within 90 days from the date the charges first appeared on your billing statement,</strong> we won’t start any collection action until we’ve resolved your dispute.</p><p><strong>If we don’t receive your dispute within 90 days,</strong> we may offset other VA benefits you may receive. This means we may reduce or withhold part of your VA benefits (like disability compensation, GI Bill payments, or Veterans Pension payments) to pay your copay debt. We’ll continue with that process while we’re reviewing your dispute. If we resolve the dispute in your favor, we’ll remove all late charges from your account and pay you back any money withheld from your VA benefits. </p><p><strong>If we don’t receive your dispute within 120 days,</strong> we may transfer your debt to the U.S. Treasury for further collection action.</p><p><a href="/health-care/pay-copay-bill/#what-happens-if-i-dont-pay-my-">Learn more about the collection process</a></p> </div> </div> </div> </div> </div> <div data-template="paragraphs/q_a" data-entity-id="4269" data-analytics-faq-section data-analytics-faq-text="Can I get legal representation for my dispute?"> <div id="4269"> <div class="vads-u-display--flex"> <h2 id="can-i-get-legal-representation"> Can I get legal representation for my dispute? </h2> </div> <div data-entity-id="4269"> <div data-template="paragraphs/wysiwyg" data-entity-id="4268"> <div itemprop="text"> <p>Yes. You can choose to have legal representation for all VA payment disputes.</p><p><strong>You have 2 options for getting legal representation: </strong></p><ul><li>You can work with a Veteran service organization (VSO) or other VA-recognized service organization for no charge, <strong>or</strong></li><li>You can hire an attorney or a VA-accredited agent (a trusted professional who’s trained and certified in our processes) for a fee</li></ul><p><strong>To find an accredited representative or VSO:</strong></p><ul><li><a href="https://www.ebenefits.va.gov/ebenefits/vso-search?_ga=2.197424556.2097259274.1549232369-1173244138.1525894550">Go to eBenefits</a> to find a local representative (including a recognized VSO, an attorney, or a claims agent) by state/territory, zip code, or the organization’s name. </li><li><a href="https://www.va.gov/ogc/apps/accreditation/index.asp">Or search the VA Office of the General Counsel’s list</a> to find VA-recognized organizations and VA-accredited individuals by name, city, state, or zip code.</li></ul><p>If you choose to hire an attorney or accredited agent for a fee, you’ll need to send a copy of the agreement of payment to us at:</p><p class="va-address-block">Counsel to the Chairman (01C3)<br>Board of Veterans’ Appeals <br>810 Vermont Avenue NW <br>Washington, D.C. 20420</p> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="usa-content"> <aside class="va-nav-linkslist va-nav-linkslist--related"> <section data-template="paragraphs/list_of_link_teasers" data-entity-id="4275" class="field_related_links"> <h2 id="other-information-you-may-need" class="va-nav-linkslist-heading" tabindex="-1"> Other information you may need </h2> <ul class="va-nav-linkslist-list"> <li data-template="paragraphs/linkTeaser" data-entity-id="4271" data-links-list-header="Request financial hardship assistance" data-links-list-section-header="Other information you may need"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id> <va-link href="/health-care/pay-copay-bill/financial-hardship" text="Request financial hardship assistance"> </va-link></h3> <p class="va-nav-linkslist-description">If you’re struggling to pay your copays, learn how to request a repayment plan, debt relief, or copay exemption.</p> </li> <li data-template="paragraphs/linkTeaser" data-entity-id="4272" data-links-list-header="Copay rates" data-links-list-section-header="Other information you may need"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id="-1"> <va-link href="/health-care/copay-rates" text="Copay rates"> </va-link></h3> <p class="va-nav-linkslist-description">Review our current copay rates for different services and medications.</p> </li> <li data-template="paragraphs/linkTeaser" data-entity-id="4273" data-links-list-header="Update your health benefits information (VA Form 10-10EZR)" data-links-list-section-header="Other information you may need"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id="-2"> <va-link href="/health-care/update-health-information" text="Update your health benefits information (VA Form 10-10EZR)"> </va-link></h3> <p class="va-nav-linkslist-description">Update your personal, financial, or insurance information after you’re enrolled in the VA health care program.</p> </li> <li data-template="paragraphs/linkTeaser" data-entity-id="4274" data-links-list-header="Your health care costs" data-links-list-section-header="Other information you may need"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id="-3"> <va-link href="/health-care/about-va-health-benefits/cost-of-care" text="Your health care costs"> </va-link></h3> <p class="va-nav-linkslist-description">Learn how we assess and verify your income to help determine if you’re eligible for VA health care and whether you’ll need to pay copays for certain types of care, tests, and medications.</p> </li> </ul> </section> </aside> </div> </div> <va-back-to-top></va-back-to-top>  <div class="last-updated 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