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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Biroul de serviciu poate fi denumit ca un birou de asistență specific." class="urlslab-seo-meta-tag"></head> <body class="ms_glossary-template-default single single-ms_glossary postid-236188 glosar-serviciul-clienti service-desk-2 elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="ro-RO" onover-preload="1"> <img src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-romanian-container"><ul id="menu-header-navigation-2-romanian" class="nav"><li id="menu-item-454509" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454509"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Produs</a> <ul class="sub-menu"> <li id="menu-item-454511" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454511"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Prezentare generală</a> <ul class="sub-menu"> <li id="menu-item-970871" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970871"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Faceți un tur<div class="menu-item-description">Prezentare generală a LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-454521" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454521"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Produs</a> <ul class="sub-menu"> <li id="menu-item-970872" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970872"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Birou de asistență<div class="menu-item-description">Platformă de servicii pentru clienți omnichannel</div></a></li> <li id="menu-item-916150" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916150"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.ro/software-de-ticketing/" title="Explorați o selecție de programe de ticketing care sunt cele mai utilizate pe piață. Alegeți instrumentul ideal de ticketing și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Ticketing<div class="menu-item-description">Sistem avansat de ticketing</div></a></li> <li id="menu-item-454527" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-454527"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.ro/program-informatic-conversatii-directe/" title="Explorați o selecție a celor mai bune programe de chat live de pe piață. Alegeți software-ul de chat live ideal pentru site-ul dvs. web și ridicați serviciul dvs. pentru clienți până la lună." hreflang="ro-RO" onover-preload="1">Live chat<div class="menu-item-description">Cel mai rapid live chat de pe piață</div></a></li> </ul> </li> <li id="menu-item-454530" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454530"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-970873" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970873"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Social media<div class="menu-item-description">Răspundeți urmăritorilor dumneavoastră direct din LiveAgent</div></a></li> <li id="menu-item-695271" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695271"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.ro/software-call-center/" title="Software-ul pentru call center omnicanal LiveAgent le permite agenților să ofere servicii personalizate pentru clienții dvs. Încercați acum noua experiență de asistență pentru clienți." hreflang="ro-RO" onover-preload="1">Call center<div class="menu-item-description">Software de call center încorporat</div></a></li> <li id="menu-item-955326" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-955326"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Cunoștințe de bază<div class="menu-item-description">Oferiți opțiuni de autoservire</div></a></li> </ul> </li> <li id="menu-item-454543" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454543"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Utilizare pentru</a> <ul class="sub-menu"> <li id="menu-item-454546" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-454546"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.ro/afaceri/" title="LiveAgent: soluție de suport personalizabilă pentru afaceri. Creșteți loialitatea și satisfacția clienților cu servicii rapide și eficiente." hreflang="ro-RO" onover-preload="1">Soluții de afaceri<div class="menu-item-description">Afaceri diferite, soluții diferite</div></a></li> <li id="menu-item-454548" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-454548"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.ro/industrie/" title="LiveAgent este capabil să îndeplinească cerințele mai multor sfere de afaceri. Vedeți cum LiveAgent se poate potrivi cerințelor dvs. și vă poate îmbunătăți asistența pentru clienți." hreflang="ro-RO" onover-preload="1">Soluții pentru industrie<div class="menu-item-description">Adaptați LiveAgent la industria dumneavoastră</div></a></li> <li id="menu-item-751098" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751098"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Cazuri de utilizare<div class="menu-item-description">Un singur produs, mai multe scenarii de utilizare</div></a></li> </ul> </li> <li id="menu-item-454550" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454550"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Integrări</a> <ul class="sub-menu"> <li id="menu-item-955327" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-955327"><a href="https://www.liveagent.com/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454555" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454555"><a href="https://www.liveagent.ro/integrari/wordpress/" title="Integrați LiveAgent cu WordPress și adăugați un buton de chat live pe site-ul dvs. pentru a transforma experiența clienților. Ghidul nostru detaliat vă arată pașii simpli pentru instalare și utilizare eficientă, îmbunătățind suportul și satisfacția clienților. Încercați gratuit și descoperiți cum să optimizați interacțiunile în timp real!" hreflang="ro-RO" onover-preload="1">WordPress</a></li> <li id="menu-item-454557" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454557"><a href="https://www.liveagent.ro/integrari/prestashop/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare plasarea unui buton de chat live pentru site-ul dvs. Prestashop cu integrarea noastră LiveAgent." hreflang="ro-RO" onover-preload="1">Prestashop</a></li> <li id="menu-item-454556" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454556"><a href="https://www.liveagent.ro/integrari/magento/" title="Integrați Magento 2 în LiveAgent și creșteți fluxul de lucru. Tichetele vor ține evidența comenzilor clienților și puteți utiliza o singură platformă." hreflang="ro-RO" onover-preload="1">Magento</a></li> <li id="menu-item-454558" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454558"><a href="https://www.liveagent.ro/integrari/shopify/" title="Dacă doriți ca clienții dvs. să vă contacteze mai repede, luați în considerare integrarea Shopify pentru LiveAgent. Această integrare vă permite să configurați chat-ul live în magazinul dvs. electronic." hreflang="ro-RO" onover-preload="1">Shopify</a></li> <li id="menu-item-454562" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454562"><a href="https://www.liveagent.ro/integrari/mailchimp/" title="Un software de ticketing poate face mult mai mult cu integrarea Mailchimp pentru LiveAgent. Integrarea Mailchimp vă permite să gestionați contactele de la biroul dvs. de asistență." hreflang="ro-RO" onover-preload="1">Mailchimp</a></li> <li id="menu-item-551021" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551021"><a href="https://www.liveagent.ro/integrari/pipedrive/" title="Urmăriți-vă clienții potențiali și afacerile cu integrarea PipeDrive pentru LiveAgent. Această integrare reunește toate datele dvs. într-un singur panou de bord pentru a vă ușura fluxul de lucru." hreflang="ro-RO" onover-preload="1">PipeDrive</a></li> <li id="menu-item-551015" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551015"><a href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1">Slack</a></li> <li id="menu-item-454571" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-454571"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Mai multe integrări</a></li> </ul> </li> </ul> </li> <li id="menu-item-454575" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454575"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Resurse</a> <ul class="sub-menu"> <li id="menu-item-454579" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454579"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Învățați</a> <ul class="sub-menu"> <li id="menu-item-454581" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-454581"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie<div class="menu-item-description">Deveniți un expert în servicii pentru clienți</div></a></li> <li id="menu-item-454582" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-454582"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane<div class="menu-item-description">Șabloane personalizabile pentru orice ocazie</div></a></li> <li id="menu-item-751100" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751100"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="https://www.liveagent.ro/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="ro-RO" onover-preload="1">Liste de verificare<div class="menu-item-description">Cum să vă gestionați procesul</div></a></li> </ul> </li> <li id="menu-item-454584" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454584"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454585" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-454585"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="https://www.liveagent.ro/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog<div class="menu-item-description">Noutăți despre serviciul clienți și LiveAgent</div></a></li> <li id="menu-item-454586" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-454586"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar<div class="menu-item-description">Învățați terminologia serviciului clienți</div></a></li> <li id="menu-item-454587" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-454587"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/repertoriu/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="ro-RO" onover-preload="1">Anuar<div class="menu-item-description">Listă cuprinzătoare de contacte pentru serviciul de asistență</div></a></li> </ul> </li> <li id="menu-item-454589" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454589"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454590" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-454590"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere<div class="menu-item-description">Îmbunătățiți-vă viteza de dactilografiere</div></a></li> <li id="menu-item-955328" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-955328"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.ro/reviews/" title="Spokeo oferă servicii de căutare a informațiilor de contact și personale, inclusiv istoricul locației și membrii familiei. Site-ul oferă caracteristici suplimentare și actualizări periodice. Utilizatorii pot renunța la colectarea datelor personale și au acces la asistență clienți. Aplicația este disponibilă doar pentru Android." hreflang="ro-RO" onover-preload="1">Recenzii<div class="menu-item-description">Aruncați o privire la recenziile caracteristicilor software</div></a></li> <li id="menu-item-751101" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751101"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portalul de asistență<div class="menu-item-description">Articole și ghiduri Cum-să</div></a></li> </ul> </li> <li id="menu-item-454592" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454592"><a href="#" title="Biroul de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Biroul de serviciu poate fi denumit ca un birou de asistență specific." hreflang="ro-RO">Companie</a> <ul class="sub-menu"> <li id="menu-item-454593" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-454593"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi<div class="menu-item-description">Descoperiți echipa din spatele produsului</div></a></li> <li id="menu-item-454597" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454597"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii<div class="menu-item-description">Premiile și realizările noastre</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-454614" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454614"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-454616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454616"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstratie/" class="Button Button--outline" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Demo</span> </a> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul dvs. LiveAgent de pe această pagină. Pentru început, adăugați numele companiei, după care stabiliți un nume de utilizator și o parolă pentru a vă loga cu succes." hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ro" lang="ro"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Orientul Mijlociu</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/byuro-uslugi/" title="Научете как LiveAgent може да подобри вашето клиентско обслужване чрез създаване на бюро услуги, което е единна точка за бързо и ефективно разрешаване на клиентски проблеми. Открийте предимствата на използването на софтуер за управление на тикети и започнете безплатен тестов период без ангажименти." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/servisni-oddeleni/" title="Servisní oddělení je jednotným kontaktním místem mezi společností a zákazníky, uživateli a obchodními partnery. Servisní oddělení může být označováno jako specifický help desk." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/service-desk/" title="Service desk er et enkelt kontaktpunkt mellem virksomhed og kunder, brugere, forretnings partnere. Service desk kan betegnes som en specifik helpdesk." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/service-desk/" title="Entdecken Sie die Vorteile eines strategischen Servicedesks mit LiveAgent. Unsere flexible Lösung nutzt ITIL-Praktiken, um Endnutzer-Dienste effizient zu verwalten und kontinuierlich zu verbessern. Starten Sie jetzt Ihre kostenlose Testversion und optimieren Sie Ihre Kundenbetreuung!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/teenuste-tugisusteem/" title="Avasta LiveAgenti teenuste tugisüsteem—ühine kontaktpunkt, mis aitab ettevõtetel tõhusalt hallata klientide taotlusi ja probleeme. Proovi tasuta ja pakkumine kvaliteetset teenust, mis kohandub sinu ärivajadustega. Liitu rahulolevate klientide kogukonnaga!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/mesa-de-servicio/" title="La mesa de servicio es un punto de contacto entre la empresa y los clientes, usuarios o socios empresariales. La mesa de ayuda también se conoce como una mesa de ayuda específica" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/service-assistance/" title="Le service d'assistance est un point de contact unique entre l'entreprise et les clients, les utilisateurs, les partenaires commerciaux. Le service d'assistance peut être désigné comme un service d'assistance spécifique." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/kentro-eksipiretisis/" title="Ανακαλύψτε το Κέντρο Εξυπηρέτησης, το ενιαίο σημείο επαφής για άριστη υποστήριξη πελατών. Το LiveAgent προσφέρει ευέλικτα εργαλεία για τη βελτίωση της ικανοποίησης πελατών και την αποτελεσματική διαχείριση αιτημάτων. Δοκιμάστε το δωρεάν και ενισχύστε τις επιχειρηματικές σας επιδόσεις!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/service-desk/" title="Service desk jedinstvena je kontaktna točka između tvrtke i kupaca, korisnika, poslovnih partnera. Service desk je jedna vrsta help deska." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/service-desk/" title="Scopri il Service Desk, il punto di contatto unico tra azienda e clienti per risolvere problemi e richieste. Approfondisci come il Service Desk di LiveAgent, supportato dalle linee guida ITIL, può migliorare il tuo servizio clienti. Inizia la tua prova gratuita oggi, senza vincoli!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/pakalpojumu-dienests/" title="Pakalpojumu dienests ir vienots kontaktpunkts starp uzņēmumu un klientiem, lietotājiem, biznesa partneriem. Pakalpojumu dienestu var dēvēt par īpašu palīdzības dienestu" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/aptarnavimo-tarnyba/" title="Aptarnavimo tarnyba yra vienas kontakto taškas tarp įmonės ir klientų, vartotojų, verslo partnerių. Aptarnavimo tarnyba gali būti apibūdinta kaip pagalbos tarnyba." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/szolgaltatasi-pult/" title="A szolgáltatási pult egy egyedüli kapcsolat a vállalat és a vásárlók, felhasználók, biznisz partnerek között. A szolgáltatási pultot lehet hivatkozni specifikus segédpultként." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/servicedesk/" title="Een servicedesk is een centraal contactpunt tussen bedrijf en klanten, gebruikers, zakenpartners. Een servicedesk kan worden aangeduid als een specifieke helpdesk." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/servicedesk/" title="Servicedesk er et enkelt kontaktpunkt mellom bedrift og kunder, brukere, forretningspartnere. Servicedesk kan refereres til som en spesifikk helpdesk." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/service-desk/" title="Service desk to pojedynczy punkt kontaktu pomiędzy firmą a klientami, użytkownikami, partnerami biznesowymi. Service desk można nazwać specyficznym help deskiem." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </span> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/sistema-servisnoy-podderzhki/" title="Система сервисной поддержки от LiveAgent — это единая точка контакта для помощи клиентам и партнерам в решении проблем. Интегрируйте ITIL для улучшения управления сервисами. Попробуйте бесплатно и убедитесь в надежности, которую доверяют лучшие." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/sluzba-za-storitve/" title="Služba za storitve je enotna kontaktna točka med podjetjem in kupci, uporabniki, poslovnimi partnerji. Servisna miza se lahko imenuje posebna služba za pomoč uporabnikom." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/fuwu-tai/" title="服务台是企业和客户、用户、商业伙伴的单一联络点。服务台可以是特定的帮助台。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/service-desk/" title="Ang serbisyong desk ay solong punto ng pakikipag-ugnayan sa pagitan ng kumpanya at mga kustomer, gumagamit, kasosyo sa negosyo. Ang serbisyong desk ay maaaring tukuyin bilang tiyak na help desk." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/ho-tro-dich-vu/" title="Giải pháp hỗ trợ dịch vụ là đầu mối liên lạc duy nhất giữa công ty và khách hàng, người dùng, đối tác kinh doanh. Giải pháp hỗ trợ dịch vụ có thể được gọi là một giải pháp hỗ trợ khách hàng cụ thể." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Orientul Mijlociu</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/maktab-khidma/" title="مكتب الخدمة عبارة عن نقطة اتصال واحدة بين الشركة وزبائنها ومستخدميها وشركاء العمل. وقد يُقصد بمكتبة الخدمة مكتب مساعدة بعينه." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/service-desk/" title="Service desk is a single point of contact between company and customers, users, business partners. Service desk can be referred as a specific help desk." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/service-desk/" title="Descubra o que é um service desk e como ele pode otimizar seu atendimento ao cliente. Conheça as diferenças entre help desk e service desk e veja como o LiveAgent pode ajudá-lo a gerenciar solicitações de forma eficaz. 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9.51828 56.6696 9.67899C56.8036 9.8397 57.0268 9.92006 57.3393 9.92006C57.4911 9.92006 57.6429 9.9022 57.7857 9.85756C57.9286 9.81292 58.0446 9.75935 58.1518 9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-what-is-a-service-desk">Ce este un birou de serviciu?</h2> <p>Un birou de serviciu este un singur punct de contact între companie și clienți, utilizatori, parteneri de afaceri. Este creat ca parte a asistenței pentru clienți și scopul său este de a ajuta utilizatorii cu solicitări și probleme.</p> <p>Biroul de serviciu poate fi denumit ca un birou de asistență specific sau doar <a href="https://www.liveagent.ro/academie/de-ce-sa-folositi-sistemul-de-tichete/" title="Un număr imens de organizații încă ignoră sistemul de tichete. Acest lucru se datorează în principal lipsei de înțelegere a beneficiilor sistemului de tichete." hreflang="ro-RO" onover-preload="1">un sistem</a> de colectare a informațiilor. Biroul de serviciu este, de asemenea, definit ca un instrument <a href="https://www.liveagent.ro/program-informatic-gestionare-reclamatii/" title="LiveAgent este un sistem complet de gestionare a reclamațiilor clienților. Acesta oferă o soluție completă de birou de asistență care vă eficientizează toate canalele de comunicare." hreflang="ro-RO" onover-preload="1">de gestionare</a> a serviciilor din tehnologia informației, deoarece folosește practicile Bibliotecii de infrastructură a tehnologiei informației pentru a furniza servicii. Un birou de serviciu necesită și sistemul de management.</p> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-ce-este-un-birou-de-service">Ce este un birou de service?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Birou de serviciu este un singur punct de contact între furnizorul de servicii și utilizatori. Un birou de serviciu tipic gestionează incidentele și solicitările de serviciu. În plus, acceptă comunicarea cu utilizatorii. </p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-care-este-diferen-a-dintre-biroul-de-asisten-i-biroul-de-serviciu">Care este diferența dintre biroul de asistență și biroul de serviciu?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Funcția principală a biroului de asistență este de a gestiona incidentele și solicitările de servicii. Acestea își propun să rezolve rapid problemele clienților, minimizându-și timpul de așteptare. Biroul de serviciu, pe de altă parte, trece în revistă procesele IT globale și de afaceri din organizație pentru îmbunătățirea continuă. Se bazează pe obiectivele de afaceri. </p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-ofer-liveagent-un-birou-de-serviciu">Oferă LiveAgent un birou de serviciu?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>LiveAgent oferă posibilitatea de a crea un birou de serviciu. Instrumentul este suficient de flexibil pentru a se adapta la cerințele specifice ale afacerii și a permite furnizarea de servicii de înaltă calitate clienților săi. </p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/glosar-serviciul-clienti/" class="Button Button--outline Button--back" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1"><span>Înapoi la glosar</span></a> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Creați un cont GRATUIT</span> </a> </div> <div class="Post__ug7"> <p class="flowhunt-skip"></p><p>După ce ați citit despre biroul de servicii, ar putea fi util să explorați diferențele dintre un <a href="https://www.liveagent.ro/academie/birou-asistenta-vs-birou-servicii/" title="Știți diferența dintre biroul de asistență și biroul de servicii? Aflați definiția fiecăruia și aflați de ce nu sunt la fel." hreflang="ro-RO" onover-preload="1">birou de asistență și un birou de servicii</a>. Acest articol vă va ajuta să înțelegeți care dintre ele este mai potrivit pentru nevoile dvs. De asemenea, aflați mai multe despre rolul unui <a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-service-manager/" title="Managerul de servicii pentru clienți este o persoană care este responsabilă cu departamentul de servicii pentru clienți. Această persoană stabilește strategii, sarcini. Conduce departamentul clienți." hreflang="ro-RO" onover-preload="1">manager de servicii pentru clienți</a> și cum poate acesta să îmbunătățească experiența clienților. Dacă doriți să optimizați experiența de autoservire a clienților, considerați utilizarea unui <a href="https://www.liveagent.ro/software-intrebari-frecvente/" title="Oferiți-le clienților posibilitatea să găsească răspunsurile pe care le caută folosind autoservirea. Programul de Întrebări Frecvente (FAQ) al LiveAgent vă permite să creați portaluri uimitoare ale clienților." hreflang="ro-RO" onover-preload="1">software de Întrebări Frecvente</a>, care poate reduce întrebările repetitive și crește satisfacția clienților. Nu în ultimul rând, explorați cum un <a href="https://www.liveagent.ro/glosar-serviciul-clienti/birou-de-servicii-it/" title="Descoperiți cum Biroul de servicii IT de la LiveAgent poate optimiza gestionarea incidentelor și cererilor, oferind un punct unic de contact pentru soluții IT eficiente. Beneficiați de asistență rapidă și automatizată pentru a asigura securitatea și continuitatea serviciilor. Încercați gratuit LiveAgent și îmbunătățiți-vă suportul IT!" hreflang="ro-RO" onover-preload="1">birou de servicii IT</a> poate sprijini funcționarea eficientă a afacerii dvs. prin gestionarea cerințelor tehnice.</p> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Articole conexe</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpdesk/" title="Întreprinderile folosesc serviciul de asistență pentru a oferi asistență clienților lor prin diverse canale, printre care se numără centrele de apeluri, site-urile web, chat-ul live, rețelele de socializare sau e-mailul." hreflang="ro-RO" onover-preload="1"><img alt="Întreprinderile folosesc serviciul de asistență pentru a oferi asistență clienților lor prin diverse canale, printre care se numără centrele de apeluri, site-urile web, chat-ul live, rețelele de socializare sau e-mailul." data-src="https://www.liveagent.ro/wp/urlslab-download/b67e9850387b1fdfaf94dc4b2233bc23/1729095878_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpdesk/" title="Întreprinderile folosesc serviciul de asistență pentru a oferi asistență clienților lor prin diverse canale, printre care se numără centrele de apeluri, site-urile web, chat-ul live, rețelele de socializare sau e-mailul." hreflang="ro-RO" onover-preload="1">Helpdesk (Asistență)</a></p><p class="urlslab-rel-res-item-summary">Descoperiți cum un helpdesk eficient poate transforma experiența clienților dvs. prin gestionarea tichetelor și îmbunătățirea satisfacției. Află cum să alegi soluția potrivită și economisește bani în timp ce crești productivitatea agenților. Încercați acum!</p><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpdesk/" title="Întreprinderile folosesc serviciul de asistență pentru a oferi asistență clienților lor prin diverse canale, printre care se numără centrele de apeluri, site-urile web, chat-ul live, rețelele de socializare sau e-mailul." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/target-2/" title="Pe baza condițiilor, puteți executa mai multe activități, fie direct în LiveAgent, executând reguli, fie în aplicații terțe, prin API." hreflang="ro-RO" onover-preload="1"><img alt="Pe baza condițiilor, puteți executa mai multe activități, fie direct în LiveAgent, executând reguli, fie în aplicații terțe, prin API." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/265f3dfabe4cdf72/1729068502_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/target-2/" title="Pe baza condițiilor, puteți executa mai multe activități, fie direct în LiveAgent, executând reguli, fie în aplicații terțe, prin API." hreflang="ro-RO" onover-preload="1">Target</a></p><p class="urlslab-rel-res-item-summary">Descoperiți ce este un target și cum vă poate ajuta să măsurați succesul afacerii dumneavoastră. Aflați cum să utilizați targeturile în LiveAgent pentru a evalua performanța și a îmbunătăți relațiile cu clienții. Începeți o perioadă de încercare gratuită și experimentați beneficiile LiveAgent, un software de top în gestionarea serviciilor pentru clienți.</p><a href="https://www.liveagent.ro/glosar-serviciul-clienti/target-2/" title="Pe baza condițiilor, puteți executa mai multe activități, fie direct în LiveAgent, executând reguli, fie în aplicații terțe, prin API." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/support-ticket-2/" title="Tichetul de asistență este o cerere primită de un sistem de ticketing. Fiecare tichet creat are propriul ID unic. Tichetul de asistență este deschis până când nu este rezolvat." hreflang="ro-RO" onover-preload="1"><img alt="Tichetul de asistență este o cerere primită de un sistem de ticketing. Fiecare tichet creat are propriul ID unic. Tichetul de asistență este deschis până când nu este rezolvat." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/42878e651f449c97/1729068501_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/support-ticket-2/" title="Tichetul de asistență este o cerere primită de un sistem de ticketing. Fiecare tichet creat are propriul ID unic. Tichetul de asistență este deschis până când nu este rezolvat." hreflang="ro-RO" onover-preload="1">Tichet de asistență</a></p><p class="urlslab-rel-res-item-summary">Descoperiți cum tichetele de asistență facilitează comunicarea cu clienții și eficientizează soluționarea cererilor prin LiveAgent. Încercați gratuit soluția de gestionare a serviciilor pentru clienți, îmbunătățindu-vă productivitatea și satisfacția clienților. Alăturați-vă comunității noastre de clienți mulțumiți!</p><a href="https://www.liveagent.ro/glosar-serviciul-clienti/support-ticket-2/" title="Tichetul de asistență este o cerere primită de un sistem de ticketing. Fiecare tichet creat are propriul ID unic. Tichetul de asistență este deschis până când nu este rezolvat." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-detail-2/" title="După ce faceți clic pe ID-ul tichetului din firul tichetului, apar detaliile tichetului. Detaliile tichetului oferă informații suplimentare despre tichet." hreflang="ro-RO" onover-preload="1"><img alt="După ce faceți clic pe ID-ul tichetului din firul tichetului, apar detaliile tichetului. Detaliile tichetului oferă informații suplimentare despre tichet." data-src="https://assets.flowhunt.io/screenshots/6259d45ad8373cb8/80aef2eb75b1d0e0/1729093206_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-detail-2/" title="După ce faceți clic pe ID-ul tichetului din firul tichetului, apar detaliile tichetului. Detaliile tichetului oferă informații suplimentare despre tichet." hreflang="ro-RO" onover-preload="1">Detaliile tichetului</a></p><p class="urlslab-rel-res-item-summary">Descoperă detaliile tichetului cu LiveAgent și îmbunătățește-ți suportul pentru clienți! Află cum să accesezi informațiile esențiale ale tichetelor, inclusiv subiectul, destinatarii și rapoartele de timp. Începe perioada de încercare gratuită și explorează o platformă completă de birou de asistență. Alătură-te comunității noastre de clienți mulțumiți și oferă un serviciu de excepție!</p><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-detail-2/" title="După ce faceți clic pe ID-ul tichetului din firul tichetului, apar detaliile tichetului. Detaliile tichetului oferă informații suplimentare despre tichet." class="urlslab-rel-res-item-arrow" hreflang="ro-RO" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/perioada-de-incercare/" class="Button Button--full" title="Luați în considerare programul de asistență LiveAgent? Completați datele dvs. și puteți începe perioada de încercare gratuită, fără alte obligații atașate, nu sunt necesare informații despre cardul de credit." hreflang="ro-RO" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demonstratie/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1"> <span>Programați o demonstrație</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/distinctii/" title="Capterra" hreflang="ro-RO" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/distinctii/" title="G2 Crowd" hreflang="ro-RO" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/distinctii/" title="GetApp" hreflang="ro-RO" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Programați o demonstrație" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.ro/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-80 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39">LiveAgent</div><div class="menu-footer-top-liveagent-romanian-container"><ul id="menu-footer-top-liveagent-romanian" class="menu"><li id="menu-item-401323"><a href="https://www.liveagent.ro/demonstratie/" title="Doriți să aflați mai multe despre LiveAgent? Solicitați o demonstrație gratuită pentru a afla mai multe despre LiveAgent și despre cum vă poate ajuta să aveți succes." hreflang="ro-RO" onover-preload="1">Demo</a></li> <li id="menu-item-932458"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Planurile LiveAgent încep de la 15 $/agent/lună și includ ticketing prin e-mail, funcție de chat live, bază de cunoștințe și multe altele. Pachetul complet este disponibil la 69 $/agent/lună." hreflang="ro-RO" onover-preload="1">Prețuri</a></li> <li id="menu-item-401325"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-401326"><a href="/integrari/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Integrări</a></li> <li id="menu-item-401329"><a href="https://www.liveagent.ro/alternative/" title="Un serviciu excelent pentru clienți începe cu un software mai bun pentru Asistență. Încercați LiveAgent cu o perioadă de încercare gratuită de 14 zile. Construiți relații, creșteți loialitatea și vânzările." hreflang="ro-RO" onover-preload="1">Alternative</a></li> <li id="menu-item-818036"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Tur</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-81 widget_nav_menu"><div class="Footer__top__column__title h5">Asistență</div><div class="menu-footer-top-support-romanian-container"><ul id="menu-footer-top-support-romanian" class="menu"><li id="menu-item-401344"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de asistență</a></li> <li id="menu-item-401345"><a href="https://www.liveagent.ro/migrare/" title="Migrarea LiveAgent este ușoară datorită unuia dintre modulele noastre preinstalate. LiveAgent este disponibil în 43 de traduceri în limbi diferite și acceptă widget-uri adaptabile lingvistic. LiveAgent oferă un plan gratuit pentru totdeauna, precum și alte trei planuri la prețuri avantajoase." hreflang="ro-RO" onover-preload="1">Migrarea datelor</a></li> <li id="menu-item-401346"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Starea sistemului</a></li> <li id="menu-item-401347"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Jurnal de modificări</a></li> <li id="menu-item-401349"><a href="https://www.liveagent.ro/solicitare-oferta/" title="Doriți să primiți răspunsuri concrete la întrebări specifice legate de program? Contactați-ne și vom reveni la dvs. cu răspunsurile." hreflang="ro-RO" onover-preload="1">Solicitare de informații</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-82 widget_nav_menu"><div class="Footer__top__column__title h5">Companie</div><div class="menu-footer-top-company-romanian-container"><ul id="menu-footer-top-company-romanian" class="menu"><li id="menu-item-401377"><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență, creat de compania Quality Unit în 2004. Este un instrument inovator cu funcții de chat live și ticketing, care servește peste 150 de milioane de utilizatori în întreaga lume. Scopul companiei este să ofere servicii excelente pentru clienți, indiferent de canalul de comunicare utilizat." hreflang="ro-RO" onover-preload="1">Despre noi</a></li> <li id="menu-item-401239"><a href="https://www.liveagent.ro/distinctii/" title="Un serviciu excelent pentru clienți începe cu un software de asistență mai bun. Începând de la 15 USD / lună. Începeți cu o încercare gratuită de 14 zile. SaaS (Software ca Serviciu) sau local." hreflang="ro-RO" onover-preload="1">Premii și certificate</a></li> <li id="menu-item-751088"><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Recenzii ale clienților</a></li> <li id="menu-item-401253"><a href="/integrari/#parteneri-voip" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="ro-RO" onover-preload="1">Parteneri VoIP</a></li> <li id="menu-item-401255"><a href="https://www.liveagent.ro/program-afiliere/" title="Programul de afiliere LiveAgent oferă rapoarte în timp real despre vânzările, traficul, soldul contului și performanța generală. Alăturați-vă programului nostru de afiliere astăzi." hreflang="ro-RO" onover-preload="1">Program de afiliere</a></li> <li id="menu-item-751089"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-83 widget_nav_menu"><div class="Footer__top__column__title h5">Învățați</div><div class="menu-footer-top-learn-romanian-container"><ul id="menu-footer-top-learn-romanian" class="menu"><li id="menu-item-401289"><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="ro-RO" onover-preload="1">Blog</a></li> <li id="menu-item-401290"><a href="/glosar-serviciul-clienti/" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO" onover-preload="1">Glosar</a></li> <li id="menu-item-401292"><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie</a></li> <li id="menu-item-401294"><a href="/sabloane/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="ro-RO" onover-preload="1">Șabloane</a></li> <li id="menu-item-401298"><a href="https://www.liveagent.ro/test-de-tastare/" title="Testați-vă abilitățile de tastare cu testul gratuit de tastare LiveAgent. Aflați viteza de tastare în câteva minute și exersați gratuit pentru a vă îmbunătăți." hreflang="ro-RO" onover-preload="1">Test de dactilografiere</a></li> <li id="menu-item-751090"><a href="/calculator-de-costuri/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ro-RO" onover-preload="1">Calculator de costuri</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-84 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-romanian-container"><ul id="menu-footer-top-popular-romanian" class="menu"><li id="menu-item-955329"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Cunoștințe software de bază</a></li> <li id="menu-item-751091"><a href="/program-informatic-servicii-clienti/" title="O selecție de programe informatice pentru servicii clienți a celor mai utilizate platforme de pe piață. Alegeți-o pe cea ideală și îmbunătățiți-vă exponențial serviciile pentru clienți." hreflang="ro-RO" onover-preload="1">Software pentru serviciul clienți</a></li> <li id="menu-item-751092"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sisteme de telefonie VoIP</a></li> <li id="menu-item-751093"><a href="https://www.liveagent.ro/self-service-software/" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO" onover-preload="1">Software self-service</a></li> <li id="menu-item-751094"><a href="/software-de-centru-de-apeluri-de-intrare/" title="Cercetările arată că 39% dintre consumatori preferă asistența prin telefon față de alte canale de comunicare. Cu Liveagent puteți configura un centru de apel virtual chiar în biroul dvs. de asistență. Gestionați cu ușurință comunicările de intrare cu clienții, îmbunătățiți performanțele echipei de asistență și generați mai multe vânzări de intrare." hreflang="ro-RO" onover-preload="1">Software pentru apeluri primite în call-center</a></li> <li id="menu-item-751095"><a href="/program-informatic-gestionare-reclamatii/" title="LiveAgent este un sistem complet de gestionare a reclamațiilor clienților. Acesta oferă o soluție completă de birou de asistență care vă eficientizează toate canalele de comunicare." hreflang="ro-RO" onover-preload="1">Sistem de gestionare a reclamațiilor</a></li> <li id="menu-item-751096"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Software pentru portalul clienților</a></li> <li id="menu-item-751097"><a href="https://www.liveagent.com/startups/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Software pentru biroul de asistență pentru start-up-uri</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Contacte de vânzări</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Număr de telefon LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Număr de telefon LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ro/glosar-serviciul-clienti/service-desk-2/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp de la LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demonstratie/" title="Demonstrație LiveAgent" hreflang="ro-RO" onover-preload="1">Programați o demonstrație</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Site-uri de socializare</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="Instagram LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="Facebook LiveAgent"> <svg> <use xlink:href=" https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="Twitter LiveAgent "> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LinkedIn LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="YouTube LiveAgent" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp de la LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Recenzii</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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Toate drepturile rezervate.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-romanian-container"><ul id="menu-footer-bottom-navigation-romanian" class="nav"><li id="menu-item-784705"><a href="/termeni-si-conditii/" title="Explorează Termenii și Condițiile LiveAgent pentru a înțelege utilizarea corectă a serviciilor noastre. Acceptul tău semnifică acordul cu termenii actuali, iar modificările ulterioare vor fi obligatorii. Profită de servicii precum chat live și suport tehnic, asigurându-te că utilizarea respectă reglementările. Descoperă mai multe despre ofertele noastre și accesează funcțiile exclusive prin AppSumo. Vizitează acum pentru detalii complete și protejează securitatea datelor tale!" hreflang="ro-RO" onover-preload="1">Termeni & condiții</a></li> <li id="menu-item-784706"><a href="/politica-de-confidentialitate-si-securitate/" title="Peste 17.000 de clienți au încredere în LiveAgent în ceea ce privește datele lor. Securitatea datelor este extrem de importantă pentru noi. Serverele Liveagent sunt găzduite la nivelurile IV sau III +, PCI DSS, SSAE-16 sau ISO 27001." hreflang="ro-RO" onover-preload="1">Politica de securitate</a></li> <li id="menu-item-784707"><a href="/politica-de-confidentialitate/" title="Nu vă vom dezvălui datele, cu excepția cazului în care este obligatoriu prin lege sau dacă este permis de dvs. Citiți mai multe despre politica de confidențialitate LiveAgent din Unitatea de Calitate." hreflang="ro-RO" onover-preload="1">Politică de confidențialitate</a></li> <li id="menu-item-784708"><a href="/gdpr/" title="LiveAgent se angajează la confidențialitate, securitate, conformitate și transparență. LiveAgent este o reclamație completă a GDPR din mai 2018." hreflang="ro-RO" onover-preload="1">GDPR</a></li> <li id="menu-item-784709"><a href="/sitemap/" title="Căutați o anumită pagină web de pe site-ul LiveAgent? 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