CINXE.COM

Official Ghost + Help Scout Integration

<!doctype html><html lang="en-gb"><head><meta charset="utf-8"><meta http-equiv="x-ua-compatible" content="IE=edge"><meta name="viewport" content="width=device-width,initial-scale=1"><title>Official Ghost + Help Scout Integration</title><meta name="description" content="Stay on top of your customer support emails with Help Scout + Ghost - Integrate contact forms and live chat Beacons directly on your Ghost publication ✉️"><link rel="canonical" href=https://ghost.org/integrations/helpscout/><meta name="keywords" content="Community"><meta name="theme-color" content="#15171A"><meta property="og:site_name" content="Ghost - The Professional Publishing Platform"><meta property="og:type" content="website"><meta property="og:title" content="Official Ghost + Help Scout Integration"><meta property="og:description" content="Stay on top of your customer support emails with Help Scout + Ghost - Integrate contact forms and live chat Beacons directly on your Ghost publication ✉️"><meta 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n,s,o,i;t.__SV||(window.posthog=t,t._i=[],t.init=function(a,r,c){function d(e,t){var n=t.split(".");2==n.length&&(e=e[n[0]],t=n[1]),e[t]=function(){e.push([t].concat(Array.prototype.slice.call(arguments,0)))}}(s=e.createElement("script")).type="text/javascript",s.async=!0,s.src=r.api_host+"/static/array.js",(i=e.getElementsByTagName("script")[0]).parentNode.insertBefore(s,i);var l=t;for(void 0!==c?l=t[c]=[]:c="posthog",l.people=l.people||[],l.toString=function(e){var t="posthog";return"posthog"!==c&&(t+="."+c),e||(t+=" (stub)"),t},l.people.toString=function(){return l.toString(1)+".people (stub)"},o="capture identify alias people.set people.set_once set_config register register_once unregister opt_out_capturing has_opted_out_capturing opt_in_capturing reset isFeatureEnabled onFeatureFlags getFeatureFlag getFeatureFlagPayload reloadFeatureFlags group updateEarlyAccessFeatureEnrollment getEarlyAccessFeatures getActiveMatchingSurveys getSurveys onSessionId".split(" 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<span>Product</span><svg class="text-gray-400 ml-1 h-5 w-5 group-hover:text-gray-500" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true"> <path fill-rule="evenodd" d="M5.293 7.293a1 1 0 011.414 0L10 10.586l3.293-3.293a1 1 0 111.414 1.414l-4 4a1 1 0 01-1.414 0l-4-4a1 1 0 010-1.414z" clip-rule="evenodd" /> </svg></button><div class="absolute z-50 -ml-4 mt-8 transform px-2 w-screen max-w-xs sm:px-0 lg:ml-0 lg:left-1/2 lg:-translate-x-1/2" x-cloak x-on:click.outside="open = false" x-show="open" x-transition:enter="transition ease-out duration-200" x-transition:enter-start="opacity-0 -translate-y-1" x-transition:enter-end="opacity-100 translate-y-0" x-transition:leave="transition ease-in duration-150" x-transition:leave-start="opacity-100 translate-y-0" x-transition:leave-end="opacity-0 -translate-y-1"><div class="rounded-lg shadow-lg ring-1 ring-black ring-opacity-5 overflow-hidden"><div class="relative grid grid-cols-1 gap-6 bg-white px-5 py-6 sm:gap-8 sm:p-8"><a href="/creators/" class="-m-4 p-4 flex flex-col justify-between rounded-lg hover:bg-gray-100"><div class="lg:flex-1 lg:flex lg:flex-col lg:justify-between"><div class="flex items-start gap-x-2.5"><span class="h-5 w-5 text-blue-500 shrink-0 mt-1"><svg viewBox="0 0 48 48" xmlns="http://www.w3.org/2000/svg"><g transform="matrix(2,0,0,2,0,0)"><path d="M14.885,3A16.977,16.977,0,0,0,7.385.75c-3,0-3.75,1.5-3.75,3,0,1.657.675,3,2.25,3h9c1.3,0,2.25-.127,2.25-1.5A1.989,1.989,0,0,0,14.885,3Z" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path><path d="M14.885,3A2.25,2.25,0,0,1,17.135.75" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path><path d="M6.635,15.748a9.762,9.762,0,0,0-5.886,7.5" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path><path d="M22.823,13.382A2.25,2.25,0,1,1,19.006,11c.794-1.272,2.7-.08,3.895-1.989C22.9,9.009,23.481,12.328,22.823,13.382Z" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path><path d="M19.722,14.1a2.035,2.035,0,0,0-2.9.825l-3.262,5.935a1.658,1.658,0,0,0,2.8,1.747l3.9-5.535A2.036,2.036,0,0,0,19.722,14.1Z" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path><path d="M5.2,6.653a5.25,5.25,0,1,0,10.375.076" fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5"></path></g></svg></span><div><p class="text-lg font-bold font-hdg text-gray-900">For Creators</p><p class="mt-1 text-sm text-gray-500">YouTubers, bloggers, podcasters, musicians & artists</p></div></div></div></a><a href="/publishers/" class="-m-4 p-4 flex flex-col justify-between rounded-lg hover:bg-gray-100"><div class="lg:flex-1 lg:flex lg:flex-col lg:justify-between"><div class="flex items-start gap-x-2.5"><span class="h-5 w-5 text-blue-500 shrink-0 mt-1"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 48 48"> <g transform="matrix(2,0,0,2,0,0)"><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M21.746 15.75H2.246L1.2 21.479C1.16033 21.695 1.16856 21.917 1.2241 22.1294C1.27964 22.3419 1.38114 22.5395 1.52144 22.7084C1.66173 22.8773 1.8374 23.0134 2.03604 23.107C2.23467 23.2005 2.45143 23.2494 2.671 23.25H21.322C21.5422 23.2504 21.7597 23.2023 21.9592 23.1092C22.1587 23.0161 22.3353 22.8801 22.4763 22.7111C22.6174 22.5421 22.7195 22.3441 22.7755 22.1311C22.8314 21.9182 22.8398 21.6955 22.8 21.479L21.746 15.75Z"></path><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M5.246 1.5C5.246 1.40117 5.26553 1.30331 5.30347 1.21206C5.34141 1.1208 5.39702 1.03794 5.46708 0.968246C5.53715 0.89855 5.62031 0.843389 5.71176 0.805934C5.80322 0.768479 5.90117 0.749468 6 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19.5C16.5 19.2929 16.6679 19.125 16.875 19.125"></path><path stroke="currentColor" stroke-width="1.5" d="M16.875 19.875C17.0821 19.875 17.25 19.7071 17.25 19.5C17.25 19.2929 17.0821 19.125 16.875 19.125"></path><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M2.246 15.75V12.75C2.246 12.3522 2.40404 11.9706 2.68534 11.6893C2.96665 11.408 3.34818 11.25 3.746 11.25H20.246C20.6438 11.25 21.0254 11.408 21.3067 11.6893C21.588 11.9706 21.746 12.3522 21.746 12.75V15.75"></path><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M8.246 8.25H14.996"></path><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1.5" d="M8.246 4.5H11.996"></path></g></svg></span><div><p class="text-lg font-bold font-hdg text-gray-900">For Publishers</p><p class="mt-1 text-sm text-gray-500">Writers, journalists, local news and new media outlets</p></div></div></div></a><a href="/business/" 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shadow-lg"><img class="max-w-full" src="/images/logos/integrations/helpscout_hu0f647104f480247c4ed00e72431615cd_7914_100x0_resize_q100_h2_box_3.webp" alt="Help Scout" width="100" height="97" loading="lazy"></div><div class="p-10 w-32 h-32 -mx-2 bg-white flex items-center justify-center rounded-full border border-whitegrey shadow-lg"><img class="max-w-full" src="/images/docs/integration-icon_hu69092da731c9e95325dfc807e01eb17a_6704_170x0_resize_q100_h2_box_3.webp" alt="Ghost" width="170" height="170" loading="lazy"></div></div><h1 class="text-4xl sm:text-5xl text-gray-900">Help Scout + Ghost</h1><p class="max-w-sm mx-auto lg:max-w-none mt-2 text-xl text-gray-500">How to use Ghost and Help Scout together</p></header><section class="my-0 mx-auto max-w-8xl w-full px-4 sm:px-6 pt-0 pb-[6vmin]"><div class="gh-integration-inner"><div class="gh-integration-wrapper"><div class="gh-integration-sidebar"><div><aside class="gh-docstoc"><div class="gh-docstoc-widget"><h5>On this page</h5><div class="toc overflow-auto max-h-[calc(100vh-240px)]"></div></div></aside><div class="gh-integration-related"><h5>You might also like...</h5><ul><li><a class="gh-related-link" href=/integrations/custom-integrations/><div class="gh-related-link-logo"><img src="/images/logos/integrations/custom.svg" alt="Custom Integrations" style="object-fit:contain" loading="lazy"></div><div class="gh-related-link-title">Custom Integrations</div></a></li><li><a class="gh-related-link" href=/integrations/disqus/><div class="gh-related-link-logo"><img src="/images/logos/integrations/disqus.svg" alt="Disqus" style="object-fit:contain" loading="lazy"></div><div class="gh-related-link-title">Disqus</div></a></li><li><a class="gh-related-link" href=/integrations/discourse/><div class="gh-related-link-logo"><img src="/images/logos/integrations/discourse_hu446d4df4327211d4f32029c85ce50706_6431_50x0_resize_q100_h2_box_3.webp" alt="Discourse" width="50" height="51" style="object-fit:contain" loading="lazy"></div><div class="gh-related-link-title">Discourse</div></a></li><li><a class="gh-related-link" href=/integrations/discord/><div class="gh-related-link-logo"><img src="/images/logos/integrations/discord_hu65eeccc91402e292ff2f38d86dc2e280_137720_50x0_resize_q100_h2_box_3.webp" alt="Discord" width="50" height="50" style="object-fit:contain" loading="lazy"></div><div class="gh-related-link-title">Discord</div></a></li><li><a class="gh-related-link" href=/integrations/cove-comments/><div class="gh-related-link-logo"><img src="/images/logos/integrations/cove_hucf72b5cab77934e0dbdd62c9151ae31a_24300_50x0_resize_q100_h2_box_3.webp" alt="Cove Comments" width="50" height="50" style="object-fit:contain" loading="lazy"></div><div class="gh-related-link-title">Cove Comments</div></a></li></ul></div></div></div><article class="gh-integration-content js-toc"><div class="gh-integration-breadcrumbs"><a class="gh-integration-breadcrumbs-link" href="/integrations/">Integrations</a> <span>/</span> <a class="gh-integration-breadcrumbs-link" href="/integrations/?tag=Community">Community</a></div><p>Keep your customer support inboxes in sync and integrate Ghost with Help Scout – embed contact forms and live chat widgets directly</p><p>If you&rsquo;re using Help Scout to manage customer support emails and enquiries, you&rsquo;ll probably want to integrate your support inbox with your Ghost publication to keep everything aligned and provide reliable ways for your customers to get in touch!</p><p>Using Help Scout&rsquo;s Beacons feature, you can add a contact form or live chat widget to your Ghost publication via sensible code injection. Follow this guide to find out how!</p><h2 id="create-a-new-beacon-in-help-scout">Create a new Beacon in Help Scout</h2><p>Users with the correct permissions in Help Scout have access to a variety of features including Beacons:</p><img src="/images/integrations/Manage-beacons_hu1bd1366f53aa89c1e85e57ceec87103d_19516_1204x0_resize_q100_h2_box_3.webp" width="1204" height="220" loading="lazy"><p>Create a new Beacon, give it a name, select a colour to match your site design and select the correct mailbox from the drop down menu:</p><img src="/images/integrations/Create-a-beacon_hu47f05d7c71cbab749230a2de5df2c114_36446_1452x0_resize_q100_h2_box_3.webp" width="1452" height="818" loading="lazy"><h2 id="customise-your-beacon">Customise your Beacon</h2><p>Help Scout walks you through all of the customisation options for your Beacon and provides a handy preview of what it will look like:</p><img src="/images/integrations/Beacon-preview-2_hu7ba97419751d218d7bfe9df0f883b778_42521_1905x0_resize_q100_h2_box_3.webp" width="1905" height="1090" loading="lazy"><p>Once you are happy with your settings, it&rsquo;s time to integrate your Beacon with your Ghost publication.</p><h2 id="paste-the-html-code-into-ghost">Paste the HTML Code into Ghost</h2><p>Locate the HTML embed code and copy it to your clipboard:</p><img src="/images/integrations/Install-a-beacon_hu95c102bcf733638892aa4e1a282b5166_116685_1458x0_resize_q100_h2_box_3.webp" width="1458" height="930" loading="lazy"><p>If you would like your Beacon to appear across your entire site, you can use the site-wide code injection feature inside Ghost Admin to implement this.</p><img src="/images/integrations/Ghost-cards_huedc570934e065d9fb5514b16c7852436_24138_1872x0_resize_q100_h2_box_3.webp" width="1872" height="988" loading="lazy"><p>Hit save and you&rsquo;re done - head to your site to test your new contact form or chat widget!</p><h3 id="embed-your-help-scout-beacon-across-multiple-pages">Embed your Help Scout Beacon across multiple pages</h3><p>On the other hand, you can also insert the HTML into the appropriate template files within your theme. This is useful if you want more fine-grained control of where your contact form or live chat appears.</p><p>Locate the template file where you want to insert the beacon code. It&rsquo;s usually <code>post.hbs</code> - right after the content. In Ghost&rsquo;s official themes, add the code after the line that reads <code>{{content}}</code>.</p><figure><img src="/images/integrations/theme-add-after-content_hu79aa78900b555549c8bdcc6b8e03c24d_256374_2004x0_resize_q100_h2_box_3.webp" width="2004" height="1464" loading="lazy"><figcaption>Add custom content to a Ghost theme</figcaption></figure><p>After editing, save the file, upload a fresh copy of your theme, and (if you&rsquo;re self-hosting) restart Ghost. The beacon&rsquo;s now visible on every post!</p><h2 id="do-more-with-zapier-automation">Do more with Zapier automation</h2><p>Connect Help Scout to many more of your favourite tools and align all of your processes using Zapier. Get started with lots of commonly used Zaps, or if you can&rsquo;t find what you&rsquo;re looking for you can build your own:</p><div id="zap" class="zapier"><script src="https://zapier.com/apps/embed/widget.js?services=help-scout,-facebook-lead-ads,-asana,-cyfe&limit=5&html_id=zap"></script></div></article></div></div></section></div></main><div class="py-[14vmin] text-center bg-base text-gray-400 font-semibold"><div class="max-w-8xl mx-auto flex flex-col items-center gap-6"><h2 class="text-xs md:text-md font-semibold text-lime-900 uppercase tracking-widest">Launch your site</h2><p class="text-2xl md:text-5xl font-hdg leading-tight">Last week, <span class="text-white font-bold">6,195</span> brand new<br>publications got started with Ghost.</p><p class="text-2xl md:text-5xl font-hdg leading-tight"><span class="text-white font-bold">Today, it's your turn.</span></p><a class="plausible-event-name=Signup-CTA-clicked mt-10 text-xl text-black font-semibold font-hdg py-4 px-6 rounded-lg bg-lime-900" href="https://account.ghost.org/signup/">Start a free trial now &rarr;</a></div></div><div class="bg-base px-4 sm:px-6"><div class="max-w-8xl mx-auto text-slate-400 text-md"><div class="flex justify-center sm:justify-between items-center py-[4vmin]"><nav class="flex justify-start items-center font-medium text-white text-sm sm:text-md"><a class="pr-4 hover:text-lime-900 hidden sm:block" href="/" class="gh-nav-logo"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 800 294" preserveAspectRatio="xMidYMid meet" class="ghost-orb-logo-light" height="40px"> <title>Ghost Logo</title> <style> svg.ghost-orb-logo-light { background-size: 100% 100%; background-repeat: no-repeat; background-image: url(/images/logos/ghost-logo-light.webp); } </style> </svg></a><a class="px-4 hover:text-lime-900" href="/about/">About</a> <a class="px-4 hover:text-lime-900" href="/explore/">Explore</a> <a class="px-4 hover:text-lime-900" href="https://careers.ghost.org/" target="_blank" rel="noopener 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