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1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Service</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/customer-service/inbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Inbound Voice</span></div></a><a href="/products/customer-service/outbound-voice/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound Voice</span></div></a><a href="/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Customer Service</span></div></a><a href="/products/customer-service/livechat/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Live Chat Support</span></div></a><a href="/products/customer-service/community-forum/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Communities</span></div></a><a href="/products/customer-service/conversational-ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational AI Platform</span></div></a><a href="/products/customer-service/conversational-ivr/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational IVR</span></div></a><a href="/products/customer-service/knowledge-base/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Knowledge Base Software</span></div></a><a href="/products/customer-service/agent-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified Agent Desktop</span></div></a><a href="/products/customer-service/agent-assist/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Agent Assist</span></div></a><a href="/products/customer-service/omnichannel-routing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Routing</span></div></a><a href="/products/customer-service/quality-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI-Powered Quality Management</span></div></a><a href="/products/customer-service/supervisor-console/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Supervisor Console</span></div></a><a href="/products/customer-service/conversational-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Analytics</span></div></a><a href="/products/customer-service/workforce-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Management</span></div></a><a href="/products/customer-service/analytics-and-reporting/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Reporting and Analytics</span></div></a><a href="/products/customer-service/omnichannel-survey/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Surveys</span></div></a><a href="/products/customer-service/guided-workflow/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Guided Workflows</span></div></a><a href="/products/customer-service/service-command-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Service Command Center</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="h-5 flex-none me-3"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 5.401 5.401 0 0 0-5.396 5.407 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m41.036 38.498.021-.029c.42-.568.3-1.37-.268-1.79l-7.998-5.923a1.275 1.275 0 0 0-1.786.268l-.021.03c-.42.568-.3 1.369.268 1.789l7.998 5.924c.567.42 1.367.3 1.786-.269ZM44.607 10.813c2.98 0 5.395-2.42 5.395-5.407A5.401 5.401 0 0 0 44.607 0a5.401 5.401 0 0 0-5.396 5.406 5.401 5.401 0 0 0 5.396 5.407Z"></path><path d="m43.061 6.449-.02-.03a1.275 1.275 0 0 0-1.768-.367l-8.311 5.475a1.281 1.281 0 0 0-.366 1.772l.02.03c.387.59 1.18.755 1.768.366l8.312-5.474c.589-.388.753-1.182.365-1.772Z"></path></g><defs><clipPath id="social_svg__a"><path fill="#fff" d="M0 0h50v45H0z"></path></clipPath></defs></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Social</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/social-media-management/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/social-media-management/social-media-publishing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Publishing and Engagement</span></div></a><a href="/products/social-media-management/employee-advocacy-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Employee Advocacy</span></div></a><a href="/products/social-media-management/distributed-marketing-platform/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social Marketing for Distributed Teams</span></div></a></div><div class="h-full border-t border-gainsboroGray pt-6 mt-6"><p class="text-mediumGrey text-desktop-large/overline-4-bold uppercase mb-[18px]">Works Best With</p><div class="grid auto-rows-max gap-y-4"><a href="/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Listening</span></div></a><a href="/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Advertising</span></div></a><a href="/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/products/customer-service/social-media-channels/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Social Customer Service</span></div></a></div></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="h-5 flex-none me-3"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Insights</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/consumer-intelligence/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/consumer-intelligence/social-listening/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Listening</span></div></a><a href="/products/consumer-intelligence/competitive-benchmarking/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Competitive Insights and Benchmarking</span></div></a><a href="/products/consumer-intelligence/product-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Product Insights</span></div></a><a href="/products/consumer-intelligence/location-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Location Insights</span></div></a><a href="/products/consumer-intelligence/visual-insights/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Visual Insights</span></div></a><a href="/products/consumer-intelligence/media-monitoring/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Media Monitoring and Analytics</span></div></a><a href="/products/consumer-intelligence/surveys/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Surveys</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 42 43" class="h-5 flex-none me-3"><path d="M20.514 0H4.975C2.232 0 0 2.222 0 4.953v33.772c0 1.832 1.022 3.41 2.505 4.275l1.976-4.563a9.16 9.16 0 0 1 16.528 0L22.985 43c1.482-.848 2.505-2.443 2.505-4.275V4.953C25.49 2.223 23.258 0 20.514 0Zm-7.77 31.398c-2.845 0-5.162-2.307-5.162-5.14 0-2.833 2.317-5.14 5.163-5.14 2.845 0 5.162 2.307 5.162 5.14 0 2.833-2.317 5.14-5.162 5.14ZM31.352 12.74h-.528c-1.27 0-2.3 1.024-2.3 2.29v12.23c0 1.264 1.03 2.29 2.3 2.29h.528c1.27 0 2.3-1.026 2.3-2.29V15.03c0-1.265-1.03-2.29-2.3-2.29ZM39.7 6.378h-.529c-1.27 0-2.3 1.025-2.3 2.29V33.62c0 1.264 1.03 2.29 2.3 2.29h.529c1.27 0 2.3-1.026 2.3-2.29V8.668c0-1.265-1.03-2.29-2.3-2.29Z"></path></svg><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Sprinklr Marketing</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/marketing-and-advertising/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/marketing-and-advertising/content-marketing/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content Marketing and Campaign Planning</span></div></a><a href="/products/marketing-and-advertising/social-advertising/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Advertising</span></div></a><a href="/products/marketing-and-advertising/marketing-analytics/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Marketing Analytics</span></div></a><a href="/products/marketing-and-advertising/ad-comment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Ad Comment Moderation</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 absolute inset-0"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Platform</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/products/platform/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/products/platform/ai/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI</span></div></a><a href="/products/platform/ai-plus/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr AI+</span></div></a><a href="/products/platform/ai-studio/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Studio</span></div></a><a href="/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Security</span></div></a><a href="/products/platform/integrations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Integrations</span></div></a><a href="/products/platform/sprinklr-sandbox/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sandbox</span></div></a><a href="/products/platform/display/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Display</span></div></a><a href="/products/platform/presentations/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Presentations</span></div></a><a href="/products/platform/active-data-retention/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Active Data Retention</span></div></a><a data-link-type="external" href="https://developer.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">API</span></div></a></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="MULTI_LEVEL_INFO_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Solutions">Solutions</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="bg-white grid auto-cols-auto grid-flow-col auto-rows-min"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">By Industry</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">By Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class=""><div class="grid auto-rows-auto auto-cols-full h-full"><div class="min-w-[274px] desktop-lg:min-w-[268px] max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto header-scrollbar p-8"><div class="grid auto-rows-max gap-y-4"><a href="/industries/cpg/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CPG</span></div></a><a href="/industries/financial-services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Financial Services</span></div></a><a href="/industries/government/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Government</span></div></a><a href="/industries/retail/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Retail</span></div></a><a href="/industries/technology/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Technology</span></div></a><a href="/industries/telecom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Telecommunications</span></div></a><a href="/industries/travel-hospitality/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Travel & Hospitality</span></div></a></div></div></div></div><div class="hidden"><div class="w-[274px] border-r border-menuBorder shrink-0"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Marketing Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Customer Service Teams</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Marketing Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/teams/marketing/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/teams/marketing/crisis-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Crisis Management</span></div></a><a href="/teams/marketing/campaign-content-lifecycle-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Content Lifecycle Management</span></div></a><a href="/teams/marketing/social-media-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Media Management</span></div></a><a href="/teams/marketing/compliant-digital-selling/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Compliant Digital Selling</span></div></a><a href="/teams/marketing/franchise-digital-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Franchise Digital Management</span></div></a><a href="/teams/marketing/executive-reputation-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Executive Reputation Management</span></div></a><a href="/teams/marketing/industry-insights-competitive-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Industry Insights and Competitive Intelligence</span></div></a><a href="/teams/marketing/creative-insights-production-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Creative Insights and Production Optimization</span></div></a></div></div></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="relative min-w-[274px] desktop-lg:min-w-[268px] h-full"><div class="h-full flex flex-col p-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)]"><div class="max-desktop-sm:pt-8"><p class="flex items-center"><span class="inline text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-2-bold text-tablet-sm/heading-5 desktop-lg:text-desktop-large/heading-5">Customer Service Teams</span></p><div class="h-1 rounded-full bg-refreshSkylineBottom mb-8 tablet-sm:mb-10 desktop-sm:mb-6 mt-4 tablet-sm:mt-6 desktop-sm:mt-5 desktop-lg:mt-4"></div></div><div class="flex flex-col py-[1px] overflow-y-auto overflow-x-hidden header-scrollbar flex-1 pe-[1px]"><div class="grid auto-rows-max gap-y-4"><a href="/teams/customer-service/"><p class="whitespace-pre-line text-mobile-sm/body-2-bold tablet-sm:text-tablet-sm/body-3-bold desktop-sm:text-tablet-sm/body-4-bold desktop-lg:text-desktop-large/body-3-bold hover:text-primaryOceanBlue max-tablet-sm:pb-4 max-tablet-sm:border-gainsboroGray max-tablet-sm:border-b">Overview</p></a><a href="/teams/customer-service/omnichannel-contact-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Omnichannel Contact Center</span></div></a><a href="/teams/customer-service/customer-self-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer Self-Service</span></div></a><a href="/teams/customer-service/digital-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Digital Customer Service</span></div></a><a href="/teams/customer-service/outbound-campaign-management/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Outbound Campaign Management</span></div></a><a href="/teams/customer-service/workforce-engagement-and-optimization/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Workforce Engagement Management</span></div></a><a href="/teams/customer-service/contact-center-intelligence/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Contact Center Intelligence</span></div></a><a href="/teams/customer-service/social-customer-service/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Social Customer Service</span></div></a><a href="/teams/customer-service/conversational-commerce/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Conversational Commerce</span></div></a><a href="/teams/customer-service/proactive-digital-engagement/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Proactive Digital Engagement</span></div></a></div></div></div></div></div></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINK"><a href="/unified-cxm/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Unified-CXM">Unified-CXM</span></div></a></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Customers">Customers</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/stories/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Customer Stories</span></div></a><a href="/sprinklr-champion/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Champions</span></div></a><a data-link-type="external" href="https://community.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sprinklr Community</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Company">Company</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/our-story/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Our Story</span></div></a><a href="/leadership/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Leadership</span></div></a><a href="/newsroom/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Newsroom</span></div></a><a href="/partners/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Partners</span></div></a><a href="/careers/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Careers</span></div></a><a data-link-type="external" href="https://investors.sprinklr.com/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Investor Relations</span></div></a><a href="/trust/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Security & Data Privacy</span></div></a><a href="/sustainability/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Sustainability</span></div></a></div></div></div></div></div></div></li><li class="flex items-center" data-menu-item-type="LINKS_HIGHLIGHTS"><div class="h-full"><button class="block relative h-full" aria-expanded="false"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Resources">Resources</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="h-[14px] fill-primarySpaceGrey"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></div></button><div class="absolute bg-white shadow-lg overflow-y-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] -translate-x-2.5 translate-y-[17px] desktop-lg:translate-y-[21px] transition-opacity opacity-0 duration-200 pointer-events-none"><div class="h-full"><div class="h-full w-full bg-white flex overflow-y-hidden"><div class="border-r border-menuBorder shrink-0 w-[252px]"><div class="flex flex-col gap-6 max-h-[calc(100vh_-_var(--header-height)_-_20px)] overflow-auto p-6 header-scrollbar"><div class=""><div class="flex flex-col gap-y-[18px]"><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full bg-primarySkyBlue"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Learn</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Services</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button><button class="items-center text-center ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer rounded-none flex justify-between"><div class="flex gap-6 items-center h-full"><div class="w-1 h-7 rounded-full"></div><span class="text-tablet-sm/overline-3 uppercase text-black hover:text-primaryOceanBlue text-start">Support</span></div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 14" class="-rotate-90 h-3.5 shrink-0"><path fill-rule="evenodd" d="M11.68 4.084 7.277 8.247 2.85 4.11l-1.1 1.087L7.251 10.5l5.582-5.277-1.154-1.14Z" clip-rule="evenodd"></path></svg></button></div></div></div></div><div class="grid auto-rows-auto auto-cols-full h-full"><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-100 z-10"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/sprinklr-social-roi-estimator/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Social ROI Estimator</span></div></a><a href="/ai-maturity-assessment/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">AI Maturity Assessment</span></div></a><a href="/cx-wise/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">CX-WISE</span></div></a><a href="/analyst-reports/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Analyst Reports</span></div></a><a href="/demo-center/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Sprinklr Demo Center</span></div></a><a href="/resources/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">eBooks & Reports</span></div></a><a href="/events/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Events & Webinars</span></div></a><a href="/blog/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Blog</span></div></a><a href="/cxm/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Unified-CXM Guide</span></div></a><a href="/forbes-influential-cmos-2024/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Forbes Influential CMO 2024</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/services/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Our Services</span></div></a><a href="/sprinklr-training/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Training</span></div></a><a href="/agency/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">For Agencies</span></div></a></div></div></div><div class="col-start-1 col-span-1 row-start-1 row-span-1 h-full transition-opacity duration-200 opacity-0 pointer-events-none"><div class="w-[274px] desktop-lg:w-[268px] header-scrollbar overflow-y-auto overflow-x-hidden max-h-[calc(100vh_-_var(--header-height)_-_20px)] p-6"><div class="grid auto-rows-max gap-y-4"><a href="/help/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Help Center</span></div></a><a data-link-type="external" href="https://www.sprinklr.com/help/categories/release-notes/6328445025677d3d31fd6dcd/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue w-full max-tablet-sm:border-b max-tablet-sm:py-3.5 border-gainsboroGray">Release Notes</span></div></a><a href="/contact-us/"><div class="group"><span class="block text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-3 desktop-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-4 group-hover:text-primaryOceanBlue max-tablet-sm:pt-3.5">Contact Us</span></div></a></div></div></div></div></div></div></div></div></li></ul></div><div class="flex justify-end flex-1 items-center gap-5 desktop-lg:gap-10"><a href="/pricing/customer-service/"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Pricing">Pricing</span></div></a><a data-link-type="external" href="https://lite.sprinklr.com/signup" target="_blank" rel="noreferrer noopener"><div class="flex items-center gap-2 desktop-lg:gap-2.5 w-max"><span class="block uppercase py-0 desktop-sm:text-tablet-sm/overline-4 desktop-lg:text-desktop-large/overline-4 text-primarySpaceGrey hover:text-primaryOceanBlue" data-text="Free Trial">Free Trial</span></div></a><a href="/demo/"><button class="inline-flex items-center justify-center text-center rounded-full ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 disabled:pointer-events-none disabled:opacity-50 cursor-pointer bg-primaryOceanBlue text-white hover:bg-prussianBlue active:bg-midnightBlue uppercase text-mobile-sm/overline-2 px-6 py-1.5 gap-6 tablet-sm:text-tablet-sm/overline-3 tablet-sm:px-8 tablet-sm:py-2 desktop-lg:text-desktop-large/overline-3-bold desktop-lg:py-3">Demo</button></a></div></div></div></div></div></div><main data-element-id="page-template-customer-stories-content" data-element-type="page-template"><section data-widget-name="widgetCustomerStoryHero" id="5hxq8DZuTXhIZ983DERQjp"><div class="relative w-full flex justify-center items-center"><img alt="Uber Customer Story - Hero Image" fetchPriority="high" decoding="async" data-nimg="fill" class="-z-20 object-cover brightness-50 block" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="//images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=640&q=75&fm=webp 640w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=750&q=75&fm=webp 750w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=828&q=75&fm=webp 828w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=1080&q=75&fm=webp 1080w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=1200&q=75&fm=webp 1200w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=1920&q=75&fm=webp 1920w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=2048&q=75&fm=webp 2048w, //images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=3840&q=75&fm=webp 3840w" src="//images.ctfassets.net/ukazlt65o6hl/7Hy0DwntEv4C2IB0nqMj8x/792462c11c99ddf59790679eb6c3b2ba/Uber_Hero_opt1_2x.png?w=3840&q=75&fm=webp"/><div class="w-full max-w-[312px] tablet-sm:max-w-[688px] desktop-sm:max-w-[930px] desktop-lg:max-w-[1234px] mx-auto grid pt-10 pb-14 tablet-sm:pt-16 tablet-sm:pb-[100px] desktop-sm:pt-10 desktop-sm:pb-[120px] desktop-lg:pt-14 desktop-lg:pb-[140px] gap-y-6 gap-x-10 tablet-sm:gap-y-8 desktop-sm:gap-x-[116px] desktop-lg:gap-x-[116px] desktop-sm:grid-cols-[2fr_1fr]"><div class="grid gap-6 tablet-sm:gap-10 desktop-lg:gap-14 w-full desktop-sm:w-[548px] desktop-lg:w-[724px]"><div class="rounded-full bg-secondaryBlanc py-2.5 px-4 inline-flex gap-4 items-center max-desktop-sm:hidden w-fit desktop-sm:mb-2 desktop-lg:mb-6"><a class="group block" href="/"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 11 10" class="h-2.5 inline-block group-hover:fill-primaryOceanBlue"><path d="M9.5 9.491A.505.505 0 0 1 9 10H2a.505.505 0 0 1-.5-.509v-4.58H0L5.164.132a.494.494 0 0 1 .672 0L11 4.911H9.5v4.58Z"></path></svg><span>Home</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><a class="group block" href="/stories/"><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px] group-hover:text-primaryOceanBlue"><span>Customer Stories</span></span></a><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 4 6" class="inline-block h-2 fill-black"><path d="M3.892 2.753.324.038C.221-.04.09.006.03.143A.357.357 0 0 0 0 .285v5.43C0 5.872.097 6 .216 6a.178.178 0 0 0 .108-.038l3.568-2.715c.103-.079.139-.253.079-.39a.262.262 0 0 0-.08-.104Z"></path></svg><span class="text-tablet-sm/overline-3 desktop-lg:text-desktop-large/overline-2 uppercase inline-flex items-center gap-2 -translate-y-[0.5px]"><span>Uber</span></span></div><div class="text-white"><img alt="Uber company logo" loading="lazy" width="161" height="56" decoding="async" data-nimg="1" class="mb-4 tablet-sm:mb-6 desktop-lg:mb-8 h-6 w-auto tablet-sm:h-7 desktop-lg:h-10 block" style="color:transparent" srcSet="//images.ctfassets.net/ukazlt65o6hl/5trFtVwfXbRswHNBSeo17u/3d8bb4d4e1167add74a75fb6eab13649/Logo.svg?w=256&q=50 1x, //images.ctfassets.net/ukazlt65o6hl/5trFtVwfXbRswHNBSeo17u/3d8bb4d4e1167add74a75fb6eab13649/Logo.svg?w=384&q=50 2x" src="//images.ctfassets.net/ukazlt65o6hl/5trFtVwfXbRswHNBSeo17u/3d8bb4d4e1167add74a75fb6eab13649/Logo.svg?w=384&q=50"/><h1 class="whitespace-pre-line text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-2">How Uber achieves industry-leading SLA and response times</h1></div></div><div class="row-span-2 self-center desktop-sm:justify-self-end"><div class="grid gap-x-4 gap-y-4 grid-cols-2 border-white border-t desktop-sm:grid-cols-1 desktop-sm:border-y-0 desktop-sm:border-l-2 desktop-sm:gap-y-6 desktop-sm:ps-6 desktop-lg:ps-8 pt-6 tablet-sm:pt-8 desktop-sm:pt-0"><div class="flex flex-col gap-1 tablet-sm:gap-1.5 text-white"><div class="uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1">Customer</div><div class="flex flex-col gap-1 desktop-sm:gap-3 desktop-lg:gap-4"><div class="grid items-start gap-[10px] h-fit w-full grid-cols-1"><a data-link-type="external" href="https://www.uber.com/" class="hover:text-primaryOceanBlue hover:underline min-w-[150px] desktop-sm:whitespace-nowrap"><div class="text-mobile-sm/body-1 tablet-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1">Uber</div></a></div></div></div><div class="flex flex-col gap-1 tablet-sm:gap-1.5 text-white"><div class="uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1">Industry</div><div class="flex flex-col gap-1 desktop-sm:gap-3 desktop-lg:gap-4"><div class="grid items-start gap-[10px] h-fit w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 21 21" class="w-5 h-5 mt-[3.5px] text-white fill-current"><path d="M0 20.432h20.386v-1.287H19.1V8.265l-7.125-1.953v12.811h-.965V.433l-9.721 1.93v16.782H0v1.287ZM16.18 9.94h1.288v1.673H16.18V9.94Zm0 2.982h1.288v1.674H16.18v-1.674Zm0 2.983h1.288v1.674H16.18v-1.674ZM13.584 9.94h1.287v1.673h-1.287V9.94Zm0 2.982h1.287v1.674h-1.287v-1.674Zm0 2.983h1.287v1.674h-1.287v-1.674ZM8.09 3.994h1.288v1.674H8.09V3.994Zm0 2.983h1.288v1.674H8.09V6.977Zm0 2.962h1.288v1.673H8.09V9.94Zm0 2.982h1.288v1.674H8.09v-1.674ZM5.494 3.994H6.78v1.674H5.494V3.994Zm0 2.983H6.78v1.674H5.494V6.977Zm0 2.962H6.78v1.673H5.494V9.94Zm0 2.982H6.78v1.674H5.494v-1.674ZM2.897 3.994h1.288v1.674H2.897V3.994Zm0 2.983h1.288v1.674H2.897V6.977Zm0 2.962h1.288v1.673H2.897V9.94Zm0 2.982h1.288v1.674H2.897v-1.674Zm2.017 2.983h2.468v3.24H4.914v-3.24Z"></path></svg><div class="text-mobile-sm/body-1 tablet-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1">Technology</div></div></div></div><div class="flex flex-col gap-1 tablet-sm:gap-1.5 text-white"><div class="uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1">Company Size</div><div class="flex flex-col gap-1 desktop-sm:gap-3 desktop-lg:gap-4"><div class="grid items-start gap-[10px] h-fit w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 21" class="w-5 h-5 mt-[3.5px] text-white fill-current"><path d="M5.966 9.079c.755 0 1.468-.295 2.005-.831a2.845 2.845 0 0 0 0-4.011c-1.066-1.066-2.94-1.066-4.01 0a2.82 2.82 0 0 0-.832 2.006c0 .757.296 1.47.834 2.007a2.82 2.82 0 0 0 2.003.829ZM14.223 6.247c.704 0 1.366-.274 1.864-.772a2.64 2.64 0 0 0 0-3.727c-1.01-1.01-2.717-1.01-3.727 0a2.609 2.609 0 0 0-.77 1.864c0 .706.273 1.368.772 1.865a2.62 2.62 0 0 0 1.861.77ZM6.015 10.257h-.102A5.92 5.92 0 0 0 0 16.17v3.932c0 .49.397.888.888.888h10.155c.49 0 .888-.397.888-.888V16.17a5.921 5.921 0 0 0-5.916-5.913ZM14.201 7.39c-1.45 0-2.813.564-3.836 1.589a.867.867 0 0 0-.002 1.23c.164.164 1.824 1.817 2.278 2.692.74 1.428.681 3.297.658 4.121-.006.203.15.36.353.354 1.154-.03 4.833-.124 5.2-.124.48 0 .868-.388.868-.868v-3.476A5.519 5.519 0 0 0 14.2 7.39Z" clip-rule="evenodd"></path></svg><div class="text-mobile-sm/body-1 tablet-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1">20,000+ employees</div></div></div></div><div class="flex flex-col gap-1 tablet-sm:gap-1.5 text-white"><div class="uppercase text-mobile-sm/label-1 tablet-sm:text-tablet-sm/label-1 desktop-lg:text-desktop-large/label-1">Location</div><div class="flex flex-col gap-1 desktop-sm:gap-3 desktop-lg:gap-4"><div class="grid items-start gap-[10px] h-fit w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 18 21" class="w-5 h-5 mt-[3.5px] text-white fill-current"><path fill-rule="evenodd" d="M12.287 14.6a37.68 37.68 0 0 1-.825 1.242c2.504.367 3.786 1.154 3.786 1.544 0 .52-2.271 1.741-6.676 1.741-4.406 0-6.678-1.22-6.678-1.74 0-.392 1.282-1.178 3.787-1.545a37.01 37.01 0 0 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flex-col gap-1"><div class="grid items-start gap-[10px] h-fit w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 47 34" class="w-5 h-5 mt-[3.5px] text-white fill-current"><g clip-path="url(#service_svg__a)"><path d="M23.512 6.123C15.999-3.201-1.1.196.064 15.229c.593 7.724 6.582 14.282 12.359 18.865l2.116-4.78c.799-1.57 2.058-2.895 3.63-3.823a10.361 10.361 0 0 1 5.258-1.42c1.86 0 3.684.492 5.257 1.42 1.573.928 2.832 2.253 3.63 3.823l2.117 4.78c5.777-4.583 11.766-11.141 12.358-18.865C48.123.177 31.045-3.2 23.512 6.123Zm0 16.099a5.83 5.83 0 0 1-3.08-.872 5.27 5.27 0 0 1-2.043-2.323 4.856 4.856 0 0 1-.315-2.99 5.08 5.08 0 0 1 1.517-2.65 5.677 5.677 0 0 1 2.839-1.417 5.912 5.912 0 0 1 3.203.295 5.48 5.48 0 0 1 2.488 1.906c.61.851.935 1.852.935 2.876 0 1.372-.584 2.688-1.624 3.66-1.04.97-2.45 1.515-3.92 1.515Z"></path></g><defs><clipPath id="service_svg__a"><path fill="#fff" d="M0 0h47v33.167H0z"></path></clipPath></defs></svg><a class="hover:text-primaryOceanBlue hover:underline min-w-[150px] desktop-sm:whitespace-nowrap" href="/products/customer-service/"><div class="text-mobile-sm/body-1 tablet-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1">Sprinklr Service</div></a></div><div class="grid items-start gap-[10px] h-fit w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 50 45" class="w-5 h-5 mt-[3.5px] text-white fill-current"><g clip-path="url(#social_svg__a)"><path d="M18.83 2.901C8.436 2.901 0 11.354 0 21.788c0 10.435 8.435 18.869 18.83 18.869 10.397 0 18.832-8.452 18.832-18.869S29.227 2.901 18.83 2.901Zm0 7.263c2.609 0 4.713 2.127 4.713 4.722 0 2.595-2.122 4.721-4.712 4.721s-4.712-2.126-4.712-4.721 2.122-4.722 4.712-4.722Zm0 23.23a12.747 12.747 0 0 1-9.082-3.785l1.511-3.514c1.349-2.83 4.227-4.794 7.554-4.794a8.361 8.361 0 0 1 7.554 4.794l1.51 3.514c-2.32 2.325-5.52 3.785-9.064 3.785h.018ZM42.556 45c2.98 0 5.396-2.42 5.396-5.406a5.401 5.401 0 0 0-5.396-5.407 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w-full grid-cols-[20px_1fr]"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 53 40" class="w-5 h-5 mt-[3.5px] text-white fill-current"><path d="m36.974 25.509 13.613 8.296a3 3 0 0 1 .98 4.13l-.396.638c-.867 1.408-2.734 1.84-4.148.976l-13.5-8.24"></path><path d="M19.74 0C8.843 0 0 8.803 0 19.653c0 10.85 8.843 19.653 19.74 19.653 10.898 0 19.74-8.804 19.74-19.653C39.48 8.803 30.639 0 19.74 0Zm0 7.565c2.734 0 4.94 2.214 4.94 4.917S22.455 17.4 19.74 17.4c-2.715 0-4.94-2.215-4.94-4.918 0-2.703 2.225-4.917 4.94-4.917Zm0 24.195c-3.714 0-7.089-1.502-9.521-3.942l1.584-3.66c1.414-2.947 4.43-4.993 7.918-4.993a8.77 8.77 0 0 1 7.92 4.993l1.583 3.66c-2.432 2.421-5.788 3.942-9.503 3.942h.02Z"></path></svg><a class="hover:text-primaryOceanBlue hover:underline min-w-[150px] desktop-sm:whitespace-nowrap" href="/products/consumer-intelligence/"><div class="text-mobile-sm/body-1 tablet-sm:text-tablet-sm/body-1 desktop-lg:text-desktop-large/body-1">Sprinklr Insights</div></a></div></div></div></div></div></div><div class="self-start w-full desktop-sm:w-[548px] desktop-lg:w-[724px] border-t tablet-sm:border-t-2 border-white py-6 desktop-lg:py-8"><div class="flex flex-row max-tablet-sm:flex-wrap gap-4 tablet-sm:gap-5 desktop-lg:gap-10"><div class="text-white uppercase w-[148px] tablet-sm:w-[216px] desktop-sm:w-[168px] desktop-lg:w-[212px]"><div class="text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-2 mb-1.5 tablet-sm:mb-2.5 desktop-lg:mb-1.5">33%</div><div class="text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-2 desktop-lg:text-desktop-large/overline-2">reduction in first response time </div></div><div class="text-white uppercase w-[148px] tablet-sm:w-[216px] desktop-sm:w-[168px] desktop-lg:w-[212px]"><div class="text-mobile-sm/heading-4 tablet-sm:text-tablet-sm/heading-2 desktop-lg:text-desktop-large/heading-2 mb-1.5 tablet-sm:mb-2.5 desktop-lg:mb-1.5">8%</div><div 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desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + var(--curve-height) * 1px);transform:translateY(calc(var(--curve-height) * -1px));--4-h-sq:calc(4px * var(--curve-height) * var(--curve-height));--l-sq:calc(1px * var(--width) * var(--width));--radius:calc((var(--4-h-sq) + var(--l-sq)) / (8 * var(--curve-height)))"><svg width="100%" height="100%"><defs><radialGradient id="blur"><stop offset="0%" stop-color="white"></stop><stop offset="100%" stop-color="black"></stop></radialGradient><mask id="blur-1-:Rdammmlda:"><circle cx="0" cy="0" style="r:clamp(300px, 30vw, 500px)" fill="url(#blur)"></circle></mask><mask id="blur-3-:Rdammmlda:"><circle cx="0" cy="0" style="r:clamp(350px, 60vw, 1200px)" fill="url(#blur)"></circle></mask><mask id="blur-4-:Rdammmlda:"><circle cx="0" cy="0" style="r:clamp(150px, 60%, 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mask="url(#blur-3-:Rdammmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 60%, 800px)" class="fill-primarySkyBlue/90" mask="url(#blur-4-:Rdammmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 30%, 600px)" class="fill-primaryEarthGreen/60" mask="url(#blur-5-:Rdammmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(200px, 50%, 800px)" class="fill-primarySunOrange/60" mask="url(#blur-6-:Rdammmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 40vw, 900px)" class="fill-primaryEarthGreen/60" mask="url(#blur-7-:Rdammmlda:)"></circle><circle cx="0" cy="0" style="r:clamp(150px, 20vw, 400px)" class="fill-primaryEarthGreen/40" mask="url(#blur-8-:Rdammmlda:)"></circle></g></svg></div><div class="w-full h-full relative"><div class="bg-white shadow-lg flex flex-col rounded-[8px] mx-5 pt-[52px] gap-8 pb-20 tablet-sm:mb-10 desktop-lg:mb-5 tablet:mx-10 tablet-sm:pt-[112px] tablet-sm:rounded-[16px] desktop-sm:pt-[100px] desktop-sm:gap-12 desktop-sm:mx-20 desktop-lg:mx-[180px]"><div class="flex flex-col px-5 tablet:px-10 desktop-sm:px-12 desktop-lg:px-16"><div class="grid grid-flow-row"><div class="flex flex-col gap-1.5 w-fit mb-6 tablet-sm:gap-2 tablet-sm:mb-8 desktop-lg:mb-10"><h2 class="whitespace-pre-line text-mobile-sm/overline-2 tablet-sm:text-tablet-sm/overline-2 desktop-lg:text-desktop-large/overline-2 uppercase">The Challenge</h2><div class="h-1 w-[132px] bg-tropicalBlend rounded-full tablet-sm:h-[7px] tablet-sm:w-[168px]"></div></div><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-a:text-mobile-sm/heading-5 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2-bold prose-strong:text-mobile-sm/body-2-bold mb-4 tablet-sm:prose-p:text-tablet-sm/body-2-bold tablet-sm:prose-a:text-tablet-sm/body-2-bold tablet-sm:prose-headings:text-tablet-sm/body-2-bold tablet-sm:prose-strong:text-tablet-sm/body-2-bold tablet-sm:mb-6 desktop-lg:prose-p:text-desktop-large/body-1-bold desktop-lg:prose-a:text-desktop-large/body-1-bold desktop-lg:prose-headings:text-desktop-large/body-1-bold desktop-lg:prose-strong:text-desktop-large/body-1-bold desktop-lg:mb-10"><p>Uber has experienced massive growth since it was founded in 2009 and now operates in more than 10,000 cities across 71 countries on six continents.</p></div></div><div class="flow-root"><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet-sm:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-ul:list-disc prose-ul:pl-[revert] text-mobile-sm/body-2 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2 prose-a:text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-2 tablet-sm:prose-headings:text-tablet-sm/body-2 tablet-sm:prose-p:text-tablet-sm/body-2 tablet-sm:prose-a:text-tablet-sm/body-2 desktop-lg:text-desktop-large/body-1 desktop-lg:prose-headings:text-desktop-large/body-1 desktop-lg:prose-p:text-desktop-large/body-1 desktop-lg:prose-a:text-desktop-large/body-1"><p>Even as the company expands its network around the globe, <a data-link-type="external" href="https://www.sprinklr.com/resources/tech-industry-digital-unified-cxm-report/" class="font-semibold text-primaryOceanBlue hover:underline"><u>it has stood out for its ability to efficiently engage and serve its customers</u></a>. When the coronavirus pandemic hit in 2020, it had a huge impact on movement, as people around the world stayed home. But Uber opted to use this down time to its advantage: to refresh its approach to delivering global customer care at scale, so that when business rebounded, the company was more prepared than ever to serve its customers.</p><p>In an effort to optimize the happiness and loyalty of its customers, Uber looked for a customer experience management solution that would:</p><ul><li class="m-0 p-0">Enable global teams to efficiently manage and publish brand content across multiple channels and from hundreds of social handles</li><li class="m-0 p-0">Help its rapid response team to proactively listen for critical safety concerns and route them to appropriate teams for resolution</li><li class="m-0 p-0">Allow agents to serve more customers faster from a single, unified platform</li></ul></div></div></div><div class="flex flex-col px-5 tablet:px-10 desktop-sm:px-12 desktop-lg:px-16"><div class="grid grid-flow-row"><div class="flex flex-col gap-1.5 w-fit mb-6 tablet-sm:gap-2 tablet-sm:mb-8 desktop-lg:mb-10"><h2 class="whitespace-pre-line text-mobile-sm/overline-2 tablet-sm:text-tablet-sm/overline-2 desktop-lg:text-desktop-large/overline-2 uppercase">The Solution</h2><div class="h-1 w-[132px] bg-tropicalBlend rounded-full tablet-sm:h-[7px] tablet-sm:w-[168px]"></div></div><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-a:text-mobile-sm/heading-5 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2-bold prose-strong:text-mobile-sm/body-2-bold mb-4 tablet-sm:prose-p:text-tablet-sm/body-2-bold tablet-sm:prose-a:text-tablet-sm/body-2-bold tablet-sm:prose-headings:text-tablet-sm/body-2-bold tablet-sm:prose-strong:text-tablet-sm/body-2-bold tablet-sm:mb-6 desktop-lg:prose-p:text-desktop-large/body-1-bold desktop-lg:prose-a:text-desktop-large/body-1-bold desktop-lg:prose-headings:text-desktop-large/body-1-bold desktop-lg:prose-strong:text-desktop-large/body-1-bold desktop-lg:mb-10"><p>Uber has partnered with Sprinklr to evolve its customer experience management journey since 2014.</p></div></div><div class="flow-root"><div class="relative mb-10 max-w-none self-start -translate-x-[80px] w-[calc(100%+80px)] tablet:-translate-x-[128px] tablet:float-left tablet:clear-left tablet:w-[calc(50%+128px)] tablet:[shape-outside:inset(0_102px_0_0)] desktop-sm:-translate-x-[112px] desktop-sm:w-[calc(50%+112px)] desktop-sm:[shape-outside:inset(0_72px_0_0)] desktop-lg:-translate-x-[200px] desktop-lg:w-[calc(50%+200px)] desktop-lg:[shape-outside:inset(0_160px_0_0)]"><div class="grid rounded-[18px] border border-neutral-400 py-[60px] px-10 gap-5 tablet:border-zinc-300 tablet:px-20 tablet:py-[20px] tablet:gap-10 desktop-sm:p-20 desktop-lg:gap-14 bg-white ps-20 tablet:ps-[60px] desktop-sm:ps-[102px] desktop-sm:pe-[56px] desktop-lg:ps-36 desktop-lg:pe-32"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 99 80" class="w-[60px] h-12 desktop-sm:w-[100px] desktop-sm:h-[80px]"><path fill="url(#quote_svg__a)" d="m27.9.85 14.4 11.4c-9.6 5.7-19.8 18-21.6 28.2.6-.3 3-.6 5.1-.6 9.9 0 17.7 7.8 17.7 18.9 0 11.1-9 20.4-20.4 20.4-12.3 0-23.1-9.9-23.1-27.3 0-20.7 11.4-39.3 27.9-51Zm55.5 0 14.4 11.4c-9.6 5.7-19.8 18-21.6 28.2.6-.3 3-.6 5.1-.6 9.9 0 17.7 7.8 17.7 18.9 0 11.1-9 20.4-20.4 20.4-12.3 0-23.1-9.9-23.1-27.3 0-20.7 11.4-39.3 27.9-51Z"></path><defs><linearGradient id="quote_svg__a" x1="-181.5" x2="27.75" y1="146.812" y2="-118.356" gradientUnits="userSpaceOnUse"><stop stop-color="#FCB549"></stop><stop offset="0.427" stop-color="#8ECD7B"></stop><stop offset="1" stop-color="#34C8ED"></stop></linearGradient></defs></svg><div class="h-fit"><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 text-mobile/heading-4 tablet:text-tablet/heading-5 desktop-lg:text-desktop/body-m-bold"><p><i>Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed.</i></p></div></div><div class="grid grid-cols-[40px_1fr] tablet:grid-cols-[60px_1fr] gap-5 items-center justify-center"><div class="relative aspect-square tablet:w-[60px]"><img alt="John Marston image" loading="lazy" decoding="async" data-nimg="fill" class="rounded-full" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" sizes="100vw" srcSet="//images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=640&q=50&fm=webp 640w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=750&q=50&fm=webp 750w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=828&q=50&fm=webp 828w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=1080&q=50&fm=webp 1080w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=1200&q=50&fm=webp 1200w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=1920&q=50&fm=webp 1920w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=2048&q=50&fm=webp 2048w, //images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=3840&q=50&fm=webp 3840w" src="//images.ctfassets.net/ukazlt65o6hl/1bGztJuO86o3yaIrKN1ZJ1/e3c129ee9276f0d51d1532d763b26182/John_Marston.png?w=3840&q=50&fm=webp"/></div><div class="text-mobile/body-s tablet:text-mobile/body-m desktop-sm:text-desktop/body-m"><span class="text-mobile/body-s font-bold tablet:text-desktop/body-m-bold">John Marston</span><span>, <br/>Global Head of Social Media Care, External Tools, and Systems Administration</span><span>, Uber</span></div></div></div></div><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet-sm:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-ul:list-disc prose-ul:pl-[revert] text-mobile-sm/body-2 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2 prose-a:text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-2 tablet-sm:prose-headings:text-tablet-sm/body-2 tablet-sm:prose-p:text-tablet-sm/body-2 tablet-sm:prose-a:text-tablet-sm/body-2 desktop-lg:text-desktop-large/body-1 desktop-lg:prose-headings:text-desktop-large/body-1 desktop-lg:prose-p:text-desktop-large/body-1 desktop-lg:prose-a:text-desktop-large/body-1 prose-li:list-inside prose-li:-indent-[1.4em] prose-li:translate-x-[1.4em] rtl:prose-li:-translate-x-[1.4em] prose-li:pe-[1.4em]"><p>That’s when its marketing team implemented <a data-link-type="external" href="https://www.sprinklr.com/products/social-media-management/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold">Sprinklr Social</strong></a><strong class="font-bold"> </strong>to publish brand content from hundreds of global social handles across multiple continents. In 2018, as Uber saw exponential growth around the world, it added 600 more seats for community managers to handle the growing volume of customer inquiries. That same year, Uber added <a data-link-type="external" href="https://www.sprinklr.com/products/consumer-intelligence/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold">Sprinklr Insights</strong></a>, so that a new rapid-response care team could proactively listen for critical safety concerns across the digital and social channels where its customers might speak up. It also implemented an advanced rule engine design to listen to online conversations, detect high-priority issues, and instantly route them to the right person for resolution.</p><p>When John Marston took over Global Social Media Care for Uber in April 2020, he put an even sharper focus on customer service and safety. Marston expanded Uber’s use of <a data-link-type="external" href="https://www.sprinklr.com/products/platform/ai/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Sprinklr AI</u></a> to further scale his team’s ability to triage and respond to the company’s now massive volume of inbound customer service requests. </p><p>In October 2021, Uber launched <a data-link-type="external" href="https://www.sprinklr.com/products/customer-service/" class="font-semibold text-primaryOceanBlue hover:underline"><strong class="font-bold">Sprinklr Service</strong></a>, ramping up to more than 1,000 agents around the globe with the goal of providing immediate, proactive customer service, at scale, and with a human touch. Sprinklr AI identifies the most important of the roughly four million inbound messages Uber receives each year across Facebook, X, formerly Twitter, and Instagram. Today, Uber is in the process of implementing <a data-link-type="external" href="https://www.sprinklr.com/products/social-media-management/employee-advocacy/" class="font-semibold text-primaryOceanBlue hover:underline"><u>Advocacy</u></a>, which enables employees to choose from a curated library of approved content to share relevant, on-brand posts from their own social media accounts. Scaling brand messaging organically through employees’ personal social channels not only increases reach and customer trust but also helps Uber to enhance its position as an employer-of-choice in a highly competitive recruiting environment.</p></div></div></div><div class="flex flex-col px-5 tablet:px-10 desktop-sm:px-12 desktop-lg:px-16"><div class="grid grid-flow-row"><div class="flex flex-col gap-1.5 w-fit mb-6 tablet-sm:gap-2 tablet-sm:mb-8 desktop-lg:mb-10"><h2 class="whitespace-pre-line text-mobile-sm/overline-2 tablet-sm:text-tablet-sm/overline-2 desktop-lg:text-desktop-large/overline-2 uppercase">The Outcome</h2><div class="h-1 w-[132px] bg-tropicalBlend rounded-full tablet-sm:h-[7px] tablet-sm:w-[168px]"></div></div><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-a:text-mobile-sm/heading-5 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2-bold prose-strong:text-mobile-sm/body-2-bold mb-4 tablet-sm:prose-p:text-tablet-sm/body-2-bold tablet-sm:prose-a:text-tablet-sm/body-2-bold tablet-sm:prose-headings:text-tablet-sm/body-2-bold tablet-sm:prose-strong:text-tablet-sm/body-2-bold tablet-sm:mb-6 desktop-lg:prose-p:text-desktop-large/body-1-bold desktop-lg:prose-a:text-desktop-large/body-1-bold desktop-lg:prose-headings:text-desktop-large/body-1-bold desktop-lg:prose-strong:text-desktop-large/body-1-bold desktop-lg:mb-10"><p>As Uber continues to experience massive global growth, Sprinklr’s <a data-link-type="external" href="https://www.sprinklr.com/products/platform/" class="font-semibold text-primaryOceanBlue hover:underline"><u>unified customer experience (Unified-CXM) platform</u></a> has scaled with it.</p></div></div><div class="flow-root"><div class="space-y-4 prose-p:min-h-[1em] prose-ul:[list-style:initial] prose-ol:[list-style:decimal] prose-ul:ps-[1.4em] prose-ol:ps-[1.4em] prose-ul:space-y-4 prose-ol:space-y-4 prose-sm tablet-sm:prose-base desktop-sm:prose-lg desktop-lg:prose-xl prose-ul:list-disc prose-ul:pl-[revert] text-mobile-sm/body-2 prose-headings:text-mobile-sm/body-2-bold prose-p:text-mobile-sm/body-2 prose-a:text-mobile-sm/body-2 tablet-sm:text-tablet-sm/body-2 tablet-sm:prose-headings:text-tablet-sm/body-2 tablet-sm:prose-p:text-tablet-sm/body-2 tablet-sm:prose-a:text-tablet-sm/body-2 desktop-lg:text-desktop-large/body-1 desktop-lg:prose-headings:text-desktop-large/body-1 desktop-lg:prose-p:text-desktop-large/body-1 desktop-lg:prose-a:text-desktop-large/body-1"><p>Today, Sprinklr helps Uber to support its social teams and customer service agents around the world, as they engage with and serve the company’s growing number of customers. Uber’s intense focus on customer service is paying off, as its customers experience the company’s industry-leading response rate and case resolution time. Sprinklr Service has already saved agents more than 4,000 hours since launch and has reduced Uber’s first response time by 33%. The number of cases that agents reply to within Uber’s SLA has increased by 8%, while the average case handle time has gone down by nearly a minute and a half.</p><p>“Sprinklr’s unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed,” says Marston.</p></div></div></div></div></div></div></section></main><div class="relative z-10 after:absolute after:h-[2px] after:bg-black after:-top-[1px] after:w-full"><div class="w-full absolute top-0 [--curve-height:var(--mobile-curve-height)] tablet-sm:[--curve-height:var(--tablet-curve-height)] desktop-sm:[--curve-height:var(--desktop-small-curve-height)] desktop-lg:[--curve-height:var(--desktop-large-curve-height)] pointer-events-none" style="--width:0;--mobile-curve-height:15;--tablet-curve-height:91;--desktop-small-curve-height:156;--desktop-large-curve-height:204;height:calc(100% + 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id="radix-:R56dqmmmlda:" hidden="" role="region" aria-labelledby="radix-:R16dqmmmlda:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pt-4 pb-6 tablet-sm:pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:R5mdqmmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R1mdqmmmlda:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Company</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:R5mdqmmmlda:" hidden="" role="region" aria-labelledby="radix-:R1mdqmmmlda:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pt-4 pb-6 tablet-sm:pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div><div data-state="closed" data-orientation="vertical" class="border-b border-b-cometBlack"><div class="flex"><button type="button" aria-controls="radix-:R66dqmmmlda:" aria-expanded="false" data-state="closed" data-orientation="vertical" id="radix-:R26dqmmmlda:" class="flex flex-1 items-center justify-between py-4 font-medium transition-all [&[data-state=open]>svg]:rotate-180 hover:no-underline" data-radix-collection-item=""><p class="text-mobile-sm/heading-5 tablet-sm:text-tablet-sm/body-1-bold">Resources</p><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="h-4 w-4 shrink-0 transition-transform duration-200"><path d="m6 9 6 6 6-6"></path></svg></button></div><div data-state="closed" id="radix-:R66dqmmmlda:" hidden="" role="region" aria-labelledby="radix-:R26dqmmmlda:" data-orientation="vertical" class="overflow-hidden text-sm transition-all data-[state=closed]:animate-accordion-up data-[state=open]:animate-accordion-down pt-4 pb-6 tablet-sm:pt-0" style="--radix-accordion-content-height:var(--radix-collapsible-content-height);--radix-accordion-content-width:var(--radix-collapsible-content-width)"></div></div></div></div><div class="hidden desktop-sm:flex desktop-sm:justify-between gap-x-10"><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Products</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/customer-service/">Sprinklr Service</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/consumer-intelligence/">Sprinklr Insights</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/marketing-and-advertising/">Sprinklr Marketing</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/social-media-management/">Sprinklr Social</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/products/platform/">Unified CXM Platform</a></li></ul></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Solutions</p><div class="grid gap-5 text-silverGray desktop-sm:grid-cols-1 desktop-sm:gap-y-2 desktop-sm:border-0 grid-cols-1 tablet-sm:pt-6 desktop-sm:pt-6 border-t border-cometBlack"><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 auto-cols-fr max-desktop-sm:grid-flow-col"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Industries</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/industries/cpg/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">CPG</span></a></li><li class="block hover:underline"><a href="/industries/financial-services/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Financial Services</span></a></li><li class="block hover:underline"><a href="/industries/government/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Government</span></a></li><li class="block hover:underline"><a href="/industries/retail/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Retail</span></a></li><li class="block hover:underline"><a href="/industries/technology/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Technology</span></a></li><li class="block hover:underline"><a href="/industries/telecom/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Telecommunication</span></a></li><li class="block hover:underline"><a href="/industries/travel-hospitality/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Travel & Hospitality</span></a></li></ul></div><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Teams</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a href="/teams/marketing/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Marketing</span></a></li><li class="block hover:underline"><a href="/teams/customer-service/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Customer Service</span></a></li></ul></div></div></div></div><div class="w-[140px] desktop-lg:w-[200px] flex-none"><p class="text-tablet-sm/heading-6 desktop-lg:text-desktop-large/heading-5">Company</p><div class="grid gap-5 text-silverGray grid-cols-2 desktop-sm:grid-cols-1 tablet-sm:pt-4 desktop-sm:pt-4 desktop-sm:gap-y-2 border-t border-cometBlack desktop-sm:border-0"><ul class="flex flex-col gap-y-4 tablet-sm:gap-y-6 desktop-sm:gap-2.5"><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/our-story/">Our Story</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/newsroom/">Newsroom</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/partners/">Partners</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/careers/">Careers</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/culture-talent/">Culture & Talent</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a data-link-type="external" href="https://investors.sprinklr.com/">Investor Relations</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/trust/">Security & Privacy</a></li><li class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3 hover:underline"><a href="/stories/">Customer Stories</a></li></ul><div class="grid grid-flow-row gap-10 desktop-sm:gap-y-10 desktop-sm:mt-8"><div><p class="max-tablet-sm:text-mobile-sm/overline-3 text-white uppercase mb-4 tablet-sm:mb-6 desktop-sm:mb-2 desktop-lg:mb-3.5 text-mobile-sm/overline-3 tablet-sm:text-tablet-sm/overline-3">Support</p><ul class="flex flex-col gap-4 tablet-sm:gap-5 desktop-sm:gap-2 text-silverGray"><li class="block hover:underline"><a data-link-type="external" href="https://developer.sprinklr.com/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Developer Portal</span></a></li><li class="block hover:underline"><a href="/products/platform/integrations/"><span class="block text-mobile-sm/body-3 tablet-sm:text-tablet-sm/body-4 desktop-lg:text-desktop-large/body-3">Integrations</span></a></li><li class="block hover:underline"><a 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