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hreflang="fr-ca" rel="alternate" /><title>Set up Square Risk Manager | Square Support Center - US</title></head><body class="article"><div id="root"></div><script async="" src="https://xms-production-f.squarecdn.com/optimizelyjs/8447815042.js"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/application-9e93a5703691209245118ebf677d99f287260a81ed6688b450015cc44dd41dfe.js"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/youtube_iframe_player-e7404a98d77d99cd56f0d33e322a4cea9069af79a6dd18e12102b463fa39cb09.js"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/ada.embed2-4446aacf9149c6f003980bd69240d5dc5318df36545cdd2058b2f3bf83c03c26.js" id="__ada" data-lazy="true"></script><script src="https://supportcenter-production-f.squarecdn.com/help/assets/ada_history_manager-374ada571e5eb1e2ac19b135e81fd8aae378a237660aa3df1bfaa4091db4886a.js"></script><script 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$(sectionSpecific('.search-results')) const searchInput = $(sectionSpecific('#welcome-search-query')) // This input holds the UUID for the current search query. const queryIdInput = $(sectionSpecific('#welcome-search-query-id')) const suggestedArticleList = $(sectionSpecific('#sc-evo-default-suggested-article-list')) const form = $(sectionSpecific('#welcome-search')) const searchIconComponent = '' + '<div class="menu-item-search-icon">' + '<svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">' + '<path fill-rule="evenodd" clip-rule="evenodd" d="M10.5 6a4.5 4.5 0 1 0 0 9 4.5 4.5 0 0 0 0-9zM4 10.5a6.5 6.5 0 1 1 11.762 3.816l3.977 3.977a1 1 0 0 1-1.414 1.414l-3.972-3.972A6.5 6.5 0 0 1 4 10.5z" fill="#3E4348"/>' + '</svg>' + '</div>'; function asClassnameSelectors(classes) { // converts "classname_1 classname_2" to ".classname_1.classname_2" return classes.split(' ').map((klass) => `.${klass}`).join(""); } // Ensures a selector is specific to this instance of the search_form if there are // multiple instances of the search_form on the page. function sectionSpecific(selector) { return `${classes} ${selector}` } function refreshQueryId() { queryIdInput.val(window.uuidv4()); } function updateInputPlaceholder(window_width) { if (window_width < 740) { searchInput.attr('placeholder', "How can we help you?"); } else { searchInput.attr('placeholder', "Search questions, keywords, topics"); } } function checkDefaultSuggestedArticleList() { if (searchInput.val().length === 0) { clearIcon.hide(); suggestedArticleList.show(); } else { clearIcon.show(); } } function trackCtrImpression(input_text) { if (!window.ctr_impression_logged && input_text.length >= 2) { Sq.Tracking.eventQueue.enqueue(() => { if (Sq.OneTrust.advertisingTrackingEnabled) { Sq.Tracking.es.trackV2({ catalog_name: 'help_center_ctr_suggest', help_center_ctr_suggest_value: 'impression', locale_country_code: "US", locale_language: "en" }); } }); window.ctr_impression_logged = true; } } function isMobile() { const viewWidth = Math.max(document.documentElement.clientWidth || 0, window.innerWidth || 0) // We don't have access to the SCSS breakpoint variables here, but this should match with 'small' return viewWidth < 740 } function scrollToTopOnMobile() { if(isMobile()) { // Needs to be placed in a timeout as iOS will automatically set the scroll position when // focusing an input setTimeout(() => { const scrollTo = document.querySelector(sectionSpecific('.scroll-to')) scrollTo.scrollIntoView(true) }, 100) } } function handleSearchInputEvents() { let previousLength = 0; searchInput .focus(function () { scrollToTopOnMobile() checkDefaultSuggestedArticleList(); searchResults.addClass('active'); }) .blur(function () { // Without this timeout the search results will disappear before the user's click can be registered. setTimeout(function () { if (isNavSearch) { navSearch.hide(); searchInput.val(''); } }, 200); searchResults.removeClass('active'); }) .on('input', function () { checkDefaultSuggestedArticleList(); const searchInputText = $(this).val(); const currentLength = searchInputText.length; if (currentLength > previousLength) { previousLength = currentLength; } else if (!currentLength || Math.abs(currentLength - previousLength) >= 4) { previousLength = currentLength; refreshQueryId() } trackCtrImpression(searchInputText) }); } function handleFormSubmission() { form.on('submit', function (e) { searchResults.removeClass('active'); Sq.CDPLogger.logEvent('Conduct Full Search', { 'SearchQuery': searchInput.val(), 'QueryId': queryIdInput.val(), 'SessionId': '', 'SearchBarLocation': 'article page - top right corner' }); }); } function handleSearchResultClick() { searchResults.on('click', 'a', function () { searchResults.removeClass('active'); }); } function handleNavSearchIconClick() { if (isNavSearch) { // Triggers displaying the Search input when the search icon in the nav is clicked. $("[data-nav-search-trigger]").on('click', function () { navSearch.toggle(); $('html').removeClass( 'navigation-drawer-active navigation-cart-active' ); if (navSearch.is(':visible')) { searchInput.focus(); } }); } } function handleSearchIconClick() { $(sectionSpecific('#search-icon')).on('click', function () { searchInput.focus(); }); } function handleClearIconClick() { clearIcon.on('click', function () { searchInput.val(''); if (isNavSearch) { navSearch.hide(); } else { searchInput.focus(); checkDefaultSuggestedArticleList(); } }); } function handleWindowResize() { $(window).resize(function () { updateInputPlaceholder(window.innerWidth); }); } function showBookshelfResults(request, response, sellerResponse) { if (sellerResponse === undefined) return; let totalResults = sellerResponse.total_result_count; if (totalResults > 0) { let results = sellerResponse.document_results.map(function (result, index) { let document_kind_name = "Help Article"; if (result.document.document_kind === 4) { document_kind_name = "Community Answer"; } else if (result.document.document_kind === 7) { document_kind_name = "Weebly Help Article"; } return { label: result.document.title, value: result.document.title, url: result.document.url, kind: result.document.document_kind, score: result.score, doc_id: result.document.document_id, // Start index at 1 index: index + 1, kind_name: document_kind_name } }); Sq.CDPLogger.logEvent(`View Search Suggestions`, { 'Feature': 'Search', 'Query': request.term, 'QueryId': queryIdInput.val(), 'SessionId': "", 'Suggestions': results, 'SearchBarLocation': 'article page - top right corner' }); response(results); } else { response([{ label: "Hit enter to search", id: "submit-label", }]); } } const autocompleteArgs = { source: function (request, response) { $.ajax({ dataType: "json", type: 'GET', url: "/api/v1/bookshelf/search", data: { "data": JSON.stringify({ "source": "HELP_CENTER", "search_text": request.term, "search_type": 'SUGGEST', "document_kinds": ['HELP_CENTER_ARTICLE', 'COMMUNITY_POST', 'WEEBLY_HELP_ARTICLE'], "locale": { "country_code": "US", "language_code": "en", }, "page": 1, "per_page": 6 }) }, success: function (data) { showBookshelfResults(request, response, data); }, error: function (data) { } }); }, minLength: 2, delay: 200, // This method runs whenever a user clicks on a search suggestion select: function (event, ui) { function stripHtmlTags(html) { return html.replace(/<[^>]*>/g, ''); } // This prevents raw label text from overwriting the stripped label text below event.preventDefault(); if (ui.item) { // Bookshelf returned no results and the user clicked on the default label // which tells me them to hit search if (ui.item.id === "submit-label") { form.submit(); return; } // Updates the search input with the selected suggestion label text after stripping out HTML tags // Without this we would place <b> tags in the search input searchInput.val(stripHtmlTags(ui.item.label)) form.submit(); Sq.CDPLogger.logEvent(`Click Search Suggestion`, { 'Feature': 'Search', 'ItemURL': ui.item.url, 'DocumentKind': ui.item.kind, 'DocumentType': ui.item.kind_name, 'SearchRank': ui.item.score, 'SearchIndex': ui.item.index, 'SessionId': "", 'QueryId': queryIdInput.val(), 'SearchBarLocation': 'article page - top right corner' }); refreshQueryId() } }, response: function (event, ui) { if (ui.content.length > 0) { suggestedArticleList.hide(); } }, focus: function (event) { event.preventDefault(); // <-- prevent the input value from being updated. } }; // Used as a default when Bookshelf returns no results for the user's search function submitSearchComponent(item) { return ( '<div class="ui-menu-title-only">' + item.label + '</div>' ) } function suggestionComponent(item) { return ( searchIconComponent + '<a>' + '<div class="ui-menu-title-label">' + item.label + '</div>' + '</a>' ) } $(sectionSpecific(".article-search-query")).autocomplete( $.extend({appendTo: sectionSpecific('.sc-evo-search-results-list')}, autocompleteArgs)) .data("ui-autocomplete") 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href="/help/us/en/topic/payments">Payments</a></div><div class="grid-2-at-medium grid-col-space-xl-at-medium"><div class="column two-thirds-at-medium"><article><h1>Set up Square Risk Manager</h1><div class="toc-dropdown hide-at-medium gap-bottom-small"><a class="toc-dropdown-trigger" data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#"><div class="grid-flex grid-valign-middle"><div class="column expand">In this article</div><div class="column"><div class="arrow"></div></div></div></a><div class="toc-dropdown-menu collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="toc-dropdown-menu"><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#dc11ed877fc5b222a54d3e5f66984133">About Risk Manager</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#5c695dd7d7d26225626fbfbcb1ff7000">Before you begin </a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#50c19510959b4b0ce7b7c55a39f2a294">Step 1: Enable Risk Manager</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#129633953ba6a49a4cb60cb9c994246f">Step 2: Create rules</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#ba9aee552732df6732b67d0909c89221">Set up your allow list</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#5055933359e92f11002eec7eb2c61834">Set up your block list</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#a963c7b1203ccf83798de45fe4c2c438">View risk alerts</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#34a5745a5323ec375bd3cdae10dc7aa2">Set up alert notifications</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#81a6d25acaec2483325bc2f1ea7dd061">Issue a refund for a flagged payment</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#8ed2f69a0fb838762d5dd8c741767367">View risk manager analytics</a><a data-transition-state="on" data-transition-target="toc-dropdown-menu" href="#164a2c547e23be9feca13912598efd75">Related articles</a></div></div><div class="rst-pilot-fragment-primary"> <div class="fragment-heading">Who is this article for?</div> <div class="fragment-content">Sellers with Risk Manager permissions to view and edit alert, block, and rule settings. Set permissions in <a href="%E2%80%9Dhttps://squareup.com/dashboard/team/permissions%E2%80%9D">Square Dashboard</a>.</div> </div> <h2 id="dc11ed877fc5b222a54d3e5f66984133">About Risk Manager</h2> <p>Risk Manager is a tool that helps you catch and manage online payments that pose a potential fraud risk. Creating a rule in Risk Manager allows you to select what actions can be taken on an online payment if certain conditions within that rule are met. Rules can either decline a payment from a specific payment card, trigger a risk alert, or invoke 3D Secure (3DS). Rules can be set based on payment card conditions as well.</p> <div class="fluid-iframe"> <iframe id="youtube-video-iframe" width="560" height="315" src="https://www.youtube.com/embed/ChRtup2buSM?enablejsapi=1" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe> </div> <h2 id="5c695dd7d7d26225626fbfbcb1ff7000">Before you begin </h2> <ul> <li><p>Although this tool is designed to help prevent payment disputes, the risk of a payment dispute is present with all card payments. Sellers will continue to be liable for all payments they accept and the disputes they receive. Square is not assuming liability for payments, regardless of the risk evaluation that is delivered.</p></li> <li><p>The only transactions affected by Risk Manager rules are online payments. Rules will not decline or trigger alerts on payments taken in person or via other payment methods such as <a href="https://squareup.com//invoices">Square Invoices</a> and <a href="https://squareup.com/payments/virtual-terminal">Virtual Terminal</a>.</p></li> </ul> <div class="rst-pilot-fragment-secondary"> <div class="fragment-content"> Risk Manager’s fraud monitoring is free to use for businesses that process payments with Square. Risk Manager is not available on transactions processed via Square Virtual Terminal or Afterpay.</div> </div> <h2 id="50c19510959b4b0ce7b7c55a39f2a294">Step 1: Enable Risk Manager</h2> <ol> <li><p>Sign in to your <a href="https://app.squareup.com/dashboard/risk-manager/welcome">Square Dashboard</a> and click <b>Payments</b> > <b>Risk Manager.</b></p></li> <li><p>Click<b> Get Started</b>.</p></li> <li><p>Select the business location(s) you wish to activate with Risk Manager, then click<b> Enroll in Risk Manager</b>.</p></li> </ol> <p>Once you have activated Risk Manager on your account, you can begin to create rules and set up alerts for your online payments.</p> <h2 id="129633953ba6a49a4cb60cb9c994246f">Step 2: Create rules</h2> <p>A rule allows you to choose what happens to a payment if certain conditions are met. You can set a rule to either trigger a risk alert, invoke 3D Secure or to decline a payment. You can also set your rule to be based on factors such as Square’s own risk evaluation, AVS mismatch, invalid CVV, or suspicious transaction amounts.</p> <p>When setting payment rules, if there are certain conditions of a payment that indicate suspicious behavior (i.e. a shipping address and billing address do not match), you can set a rule to take automatic action rather than manually reviewing each online payment.</p> <div class="border-top gap-vert-small collapsible-component"> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_ec8d4b12" id="sub_topic_switch_ec8d4b12"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_ec8d4b12" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Create a rule </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_ec8d4b12" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_ec8d4b12" class="ec8d4b12"> <div class="grid grid-space-line"> <div class="column"> <p> </p> <p>You can create a rule that allows you to choose what actions can be taken on an online payment if certain conditions within that rule are met. For example, you can set a rule to either trigger a risk alert or to decline a payment depending on the rule settings. You can also set your rule to be based on factors such as Square’s own risk evaluation, AVS mismatch, invalid CVV, or suspicious transaction amounts.</p> <p> </p> <p>To create a rule within Risk Manager:</p> <p> </p> <ol> <li>Sign in to your <a href="https://app.squareup.com/dashboard/risk-manager/rules">Square Dashboard</a> and click <strong>Payments</strong> > <strong>Risk Manager</strong>.</li> <li>Click <strong>Rules</strong> > <strong>Create rule</strong>.</li> <li>Enter a rule name, action, payment type, location, and condition(s).</li> <li>Review the rule summary, then click <strong>Activate rule</strong>.</li> <li>Once your rule is saved, payments that meet the requirements set by your rule conditions will either trigger a risk alert, invoke 3D Secure or the payment will be declined.</li> </ol> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_92a6580e" id="sub_topic_switch_92a6580e"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_92a6580e" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Edit a rule </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_92a6580e" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_92a6580e" class="92a6580e"> <div class="grid grid-space-line"> <div class="column"> <p>Locations associated with a rule can be edited from your Square Dashboard at any time.</p> <p> </p> <p>To edit the locations:</p> <p> </p> <ol> <li>Sign in to your <a href="https://app.squareup.com/dashboard/risk-manager/rules">Square Dashboard</a> and click <strong>Payments</strong> > <strong>Risk Manager</strong> > <strong>Rules</strong>.</li> <li>Select the rule in question and make your edit to the locations in the dropdown.</li> <li>Select <strong>Save</strong> changes when done.</li> </ol> </div> </div> </div> </div> </div> </div> </div> <h3>Rule conditions</h3> <p>Here is the payment card info you will see displayed in Risk Manager. </p> <img src="//images.ctfassets.net/gc4s9mi2asix/5faLpXeVDcbJQYtmTDfgz9/395bb411e5dfb623856af3dd7cfe2c8f/Screen_Shot_2020-12-22_at_10.45.55_AM.png" alt="Risk Manager Payment Card Info Chart "> <div class="border-top gap-vert-small collapsible-component"> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_40c1556b" id="sub_topic_switch_40c1556b"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_40c1556b" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> 3-D Secure (3DS) </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_40c1556b" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_40c1556b" class="40c1556b"> <div class="grid grid-space-line"> <div class="column"> <p>3-D Secure (3DS) in Risk Manager helps you authenticate online card transactions, reducing fraud by requiring additional customer verification steps, like SMS one time codes or biometrics at time of checkout. You can set 3DS rules from your Square Dashboard, protecting against chargeback liability if fraud occurs post-authentication. However, 3DS may decrease completed transactions due to issuer verification requirements, impacting customer experience.</p> <p> </p> <p>Learn how to <a href="https://squareup.com/help/us/en/article/7623-risk-manager-3d-secure-3ds">use Square 3D Secure with Risk Manager</a>.</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_79342f8f" id="sub_topic_switch_79342f8f"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_79342f8f" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Address Verification System (AVS) </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_79342f8f" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_79342f8f" class="79342f8f"> <div class="grid grid-space-line"> <div class="column"> <p>Address Verification System or AVS checks to see if the buyer’s provided billing address matches the address that is on file with the card issuer. If these match, a green tick will appear in this column in the Alerts tab. If the addresses don’t match, a red X will appear instead. You can select AVS that do not match as a condition for any rule action.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> <p> </p> <p>For AVS, If the card is issued in a country that doesn’t use AVS or if we’re unable to compare information due to technical error, AVS results will be unavailable. You have the option of selecting AVS unavailable as a condition to trigger an alert or decline a payment. Additionally, it is always possible that a cardholder has moved and hasn’t updated their billing information with the card issuer. However, sometimes this type of mismatch can indicate that a card has been stolen and used fraudulently, thus increasing the risk of a payment dispute.</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_9f7a5ec3" id="sub_topic_switch_9f7a5ec3"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_9f7a5ec3" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Card Verification Value (CVV) </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_9f7a5ec3" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_9f7a5ec3" class="9f7a5ec3"> <div class="grid grid-space-line"> <div class="column"> <p>Card Verification Value or CVV is the 3-digit verification code on the back of a Visa, Mastercard or Discover card. For American Express, this is the 4-digit verification code on the front of the card. You can select CVV invalid as a rule action for instances when this code is entered incorrectly.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_f2939830" id="sub_topic_switch_f2939830"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_f2939830" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Square’s risk evaluation </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_f2939830" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_f2939830" class="f2939830"> <div class="grid grid-space-line"> <div class="column"> <p>Square uses its own payments data information to determine if an incoming payment has a high or moderate risk of fraud. You can select either of these risk evaluations as conditions for any rule action.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_0c7297e3" id="sub_topic_switch_0c7297e3"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_0c7297e3" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Payment amount </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_0c7297e3" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_0c7297e3" class="0c7297e3"> <div class="grid grid-space-line"> <div class="column"> <p>You can target your rules based on transaction amount. This can help identify riskier transaction sizes, if they’re related to certain items, or if the payment is outside of your normal business patterns. You can set rules to alert you about a payment that is above or below a threshold, or between a range; or alert you about a payment that is more than double the average payment size on your account. **</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes, but only in combination with at least one other rule condition</p> <p> </p> <p>For the payment amount rule condition, it can be used to alert you on payments by itself, or to alert or decline in conjunction with another rule condition (e.g. payment amount is under $100 and risk evaluation is high).</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_4ed1e18a" id="sub_topic_switch_4ed1e18a"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_4ed1e18a" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Payment velocity </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_4ed1e18a" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_4ed1e18a" class="4ed1e18a"> <div class="grid grid-space-line"> <div class="column"> <p>Used for instances where repeat transactions are attempted on the same payment card. You can limit the number of times a customer can complete a purchase from you in a single day before you’re either alerted by Risk Manager or the payments will begin to decline, based on the action you choose. Choose between up to 3, 5 or 10 transactions in a 24-hour period.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_80bc73c4" id="sub_topic_switch_80bc73c4"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_80bc73c4" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Prepaid payment cards </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_80bc73c4" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_80bc73c4" class="80bc73c4"> <div class="grid grid-space-line"> <div class="column"> <p>Prepaid cards, such as Visa or American Express gift cards, are non-traceable funds and can present a higher risk to your business. If you are noticing a pattern of prepaid cards being used to defraud your business, you can be notified when there is a prepaid card used to make a purchase.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes, but only in combination with at least one other rule condition</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_b8741397" id="sub_topic_switch_b8741397"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_b8741397" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> International payment cards </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_b8741397" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_b8741397" class="b8741397"> <div class="grid grid-space-line"> <div class="column"> <p>If the payment card’s country of origin differs from your business’ operating country or the country where you are processing payments, you can set an alert or decline the transaction.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_fe1c451a" id="sub_topic_switch_fe1c451a"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_fe1c451a" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Buyer IP address is outside of country </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_fe1c451a" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_fe1c451a" class="fe1c451a"> <div class="grid grid-space-line"> <div class="column"> <p>If the buyer IP’s country of origin differs from your business’ operating country or the country where you are processing payments, you can set an alert or decline the transaction.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> <div class="border-bottom collapsible-component-element"> <h2 class="h6 gap-none ignore-section" data-transition-state="on" data-transition-target="sub_topic_list_51bb58f4" id="sub_topic_switch_51bb58f4"> <a class="subtopic-heading-link" data-transition-state="on" data-transition-target="sub_topic_list_51bb58f4" href="#"> <div class="grid-flex grid-valign-middle"> <div class="column expand"> Shipping ZIP code </div> <div class="column no-shrink"> <div class="h2 arrow color-blue"> </div> </div> </div> </a> </h2> <div class="collapse fade" data-transition-state="on" data-transition-types="collapse fade" id="sub_topic_list_51bb58f4" style="height: 0px; opacity: 0; overflow: hidden;"> <div class="overflow-hidden pad-horz-small pad-bottom-small"> <div id="topic_51bb58f4" class="51bb58f4"> <div class="grid grid-space-line"> <div class="column"> <p>Square evaluates whether the shipping ZIP code matches the keyed in billing ZIP code. You can select shipping ZIP code unavailable for instances where this field is not available.</p> <p> </p> <p><strong>Triggers an alert</strong>: Yes</p> <p> <strong>Triggers a payment decline</strong>: Yes</p> </div> </div> </div> </div> </div> </div> </div> <div class="rst-pilot-fragment-secondary"> <div class="fragment-content">If you have multiple business locations, you’ll have the option to set different rules for each location or apply a single rule to multiple business locations.</div> </div> <h2 id="ba9aee552732df6732b67d0909c89221">Set up your allow list</h2> <p>An Allow List in Risk Manager gives you more control and flexibility over the types of payments that can be processed at your business. </p> <p>Adding a payment card to your Allow List lets that payment card process a transaction at any of your business locations. A card on your Allow List will override any attempted declines by your Risk Manager rules and settings, your Block List, as well as any Square standard payment protections. Learn how to <a href="https://squareup.com/help/us/en/article/7242-using-your-allow-list-with-risk-manager">Set up your Allow List with Risk Manager</a>.</p> <h2 id="5055933359e92f11002eec7eb2c61834">Set up your block list</h2> <p>Blocking a card prevents that card from being used to make purchases with your business moving forward. If you identify what you believe to be a fraudulent transaction, you can take this action to prevent future payments being made with that card. Learn how to <a href="https://squareup.com/help/us/en/article/7165-use-risk-manager-s-ip-blocking-to-protect-your-business">Set up your Block List with Risk Manager</a>.</p> <h2 id="a963c7b1203ccf83798de45fe4c2c438">View risk alerts</h2> <p>Risk alerts allow you to view additional information regarding online payments that were flagged by risk rules that you created. In addition, default rules provided by Square will also trigger risk alerts. Risk alerts can help to determine whether flagged payments should be refunded to avoid disputes, as well as blocking a suspicious payment card from completing additional transactions with your business.</p> <p>You can view payments that were flagged by alerts by going to <b>Payments</b> > <b>Risk</b> <b>Manager</b> > <b>Alerts</b> from your <a href="https://app.squareup.com/dashboard/risk-manager/alerts">Square Dashboard</a>.</p> <p>You can view your declined payments by going to <b>Payments</b> > <b>Risk Manager </b>> <b>Blocked payments</b> from your <a href="https://app.squareup.com/dashboard/risk-manager/blocked-payments">Square Dashboard</a>. You can also view which rule triggered a decline.</p> <p>Once you select an alert, you will see additional details such as payment and buyer information, related transactions, shipping address, and more. From the alert’s detail page, you can decide to issue a refund, add to <b>Block List</b>, add to <b>Allow List</b>, or dismiss the payment.</p> <h2 id="34a5745a5323ec375bd3cdae10dc7aa2">Set up alert notifications</h2> <p>You can choose to receive email notifications when a payment has been flagged by a risk alert. If you have multiple locations, you can also select which locations are enrolled in Risk Manager. </p> <ol> <li><p>Sign in to your <a href="https://app.squareup.com/dashboard/risk-manager/settings">Square Dashboard</a> and click <b>Payments</b> > <b>Risk Manager </b>><b> Settings</b>.</p></li> <li><p>Toggle on <b>Alert Notifications</b>.</p></li> <li><p>For locations, all locations will be enrolled by default. Toggle each location on/off.</p></li> </ol> <h2 id="81a6d25acaec2483325bc2f1ea7dd061">Issue a refund for a flagged payment</h2> <p>If you decide to issue a refund for a payment that was flagged by a risk alert, the payment will be cancelled and the amount paid for the transaction will be refunded to the cardholder. The status of the transaction in the <b>Alerts</b> tab will be updated to Refunded. Learn how to <a href="https://squareup.com/help/article/5060-refund-overview">manage customer refunds</a>.</p> <h2 id="8ed2f69a0fb838762d5dd8c741767367">View risk manager analytics</h2> <p>Analytics provides an overview of online payments that are impacted by Risk Manager rules and alerts, as well as any disputes or blocked payments. Data from Analytics provides more information on the impact Risk Manager has on your payments and can help you to determine what actions can be taken to protect your business from fraud risk. You can filter and sort information to view the total dollar amount of online payments that are affected by your rules and blocks, the percentage of payments that are alerted by your rules, as well as seeing what portion of payments result in a dispute.</p> <p>To export and download your Risk Manager payments information into a report:</p> <ol> <li><p>Sign in to your <a href="https://app.squareup.com/dashboard/risk-manager/analytics/key-metrics">Square Dashboard</a> and click <b>Payments</b> > <b>Risk Manager </b>> <b>Analytics</b> > <b>Key metrics</b>.</p></li> <li><p>Choose a Risk Manager filter, such as <b>alerts</b>, <b>rules</b>, <b>blocked payments</b>, or <b>disputes</b>. Apply additional filters such as location(s) and date range.</p></li> <li><p>Click <b>Export data</b> to download a spreadsheet containing your requested details. You can use Microsoft Excel, Apple Numbers, or Google Sheets to open and view this report.</p></li> </ol> <hr> <p><b>Disclaimer:</b> Although this tool is designed to help prevent payment disputes, the risk of a payment dispute is present with all card payments. Sellers will continue to be liable for all payments they accept and the disputes they receive. Square is not assuming liability for payments, regardless of the risk evaluation that is delivered.</p> <h2 id="164a2c547e23be9feca13912598efd75">Related articles</h2> <ul> <li><p><a href="https://squareup.com/help/us/en/article/7242-using-your-allow-list-with-risk-manager">Set up your Allow List with Risk Manager</a></p></li> <li><p><a href="https://squareup.com/help/us/en/article/7165-use-risk-manager-s-ip-blocking-to-protect-your-business">Set up your Block List with Risk Manager</a></p></li> <li><p><a href="https://squareup.com/help/us/en/article/7623-risk-manager-3d-secure-3ds">Use Square 3D Secure with Risk Manager</a></p></li> <li><p><a href="https://squareup.com/help/us/en/article/6772-understanding-risk-evaluations-on-transactions">Review risk evaluations on transactions</a></p></li> </ul> <p></p><section class="feedback-container gap-bottom-base-at-extra-small gap-bottom-medium-at-medium"><div class="tile feedback-variation gap-top-medium-at-small"><form id="feedback-form" 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href="#5c695dd7d7d26225626fbfbcb1ff7000">Before you begin </a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="50c19510959b4b0ce7b7c55a39f2a294" href="#50c19510959b4b0ce7b7c55a39f2a294">Step 1: Enable Risk Manager</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="129633953ba6a49a4cb60cb9c994246f" href="#129633953ba6a49a4cb60cb9c994246f">Step 2: Create rules</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="ba9aee552732df6732b67d0909c89221" href="#ba9aee552732df6732b67d0909c89221">Set up your allow list</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="5055933359e92f11002eec7eb2c61834" href="#5055933359e92f11002eec7eb2c61834">Set up your block list</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="a963c7b1203ccf83798de45fe4c2c438" href="#a963c7b1203ccf83798de45fe4c2c438">View risk alerts</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="34a5745a5323ec375bd3cdae10dc7aa2" href="#34a5745a5323ec375bd3cdae10dc7aa2">Set up alert notifications</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="81a6d25acaec2483325bc2f1ea7dd061" href="#81a6d25acaec2483325bc2f1ea7dd061">Issue a refund for a flagged payment</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="8ed2f69a0fb838762d5dd8c741767367" href="#8ed2f69a0fb838762d5dd8c741767367">View risk manager analytics</a></li><li class="gap-bottom-line"><a class="core-type-paragraph-20" data-id-anchor="164a2c547e23be9feca13912598efd75" href="#164a2c547e23be9feca13912598efd75">Related articles</a></li></ul></div><script>Sq.OnLoad.dom(() => { Sq.SmoothScroll.DEFAULT_DURATION = 0; const tocSideBarLinks = document.querySelectorAll('a[data-id-anchor]'); if (tocSideBarLinks.length) { const ACTIVE_CLASS = 'active'; const elementsIds = 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