Samsung Care+ for Business | Samsung Business

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0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu after-login-context" style="display:none;"> <li> <a href="https://www.samsung.com/us/business/account/info/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="account info"> Account Info </a> </li> <li> <a href="https://www.samsung.com/us/web/business/my-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="manage orders"> Manage Orders </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" 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name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input 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<div class="lnb-nav__item swiper-slide "> <a title="FAQs" href="#FAQS" an-tr="nv15_lnb-none-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:faqs"> <span>FAQs</span> </a> </div> </div> </div> <button type="button" class="swiper-menu-next" an-tr="nv15_lnb-none-image-arrow" an-ca="indication" an-ac="carousel" an-la="carousel:arrow:right"> <svg class="icon" focusable="false"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> <span class="swiper-menu-next-bg"></span> <span class="swiper-menu-next-gradation"></span> </div> </div> <button class="lnb-nav__menuclose-btn"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <g fill="none" fill-rule="evenodd"> <path d="M0 0H96V96H0z"/> <path fill="#000" fill-rule="nonzero" d="M80.233 12.232L83.768 15.768 51.536 47.999 83.766 80.23 80.231 83.766 48 51.535 15.768 83.768 12.233 80.232 44.465 47.999 12.232 15.768 15.767 12.232 48 44.464z"/> </g> </svg> </button> <div class="lnb-nav__menu-wrapper"> </div> </div> </div> </div> <div class="ho-g-home-kv-carousel aem-GridColumn aem-GridColumn--default--12"> <section class="home-kv-carousel home-kv-carousel--height-medium"> <div class="home-kv-carousel__container"> <button tabindex="-1" type="button" class="swiper-autoplay-stop-btn"> <span class="hidden">Stop automatic slide show</span> </button> <div class="home-kv-carousel__wrapper"> <div class="home-kv-carousel__slide bg-transparent" id="home-kv-carousel-slide-1" role="tabpanel" an-tr="hd01_home kv carousel-none-image-swipe" an-ca="indication" an-ac="carousel" an-la="carousel:swipe:kv1"> <div class="home-kv-carousel__slide-inner home-kv-carousel__slide-inner--clickable-state"> <div class="home-kv-carousel__text-wrap text-color--white home-kv-carousel__text-wrap--desktop-middle-left home-kv-carousel__text-wrap--mobile-top-center text-shadow"> <h1 class="home-kv-carousel__headline" data-desktop-headline-text="Coverage for every kind of business" data-mobile-headline-text="Coverage for every kind of business"></h1> <p class="home-kv-carousel__desc" data-desktop-description="Samsung Care+ for Business has your back. Rest easy knowing you’re always covered with total care, including hassle-free device repairs, an extended warranty of up to five years<sup>1</sup> and coverage for accidental damages.<br/><br/>Now available to buy online with your purchase of Galaxy smartphones, tablets or laptops.<sup>⊕</sup><br>" data-mobile-description="Samsung Care+ for Business has your back. Rest easy knowing you’re always covered with total care, including hassle-free device repairs, an extended warranty of up to five years<sup>1</sup> and coverage for accidental damages.<br/><br/>Now available to buy online with your purchase of Galaxy smartphones, tablets or laptops.<sup>⊕</sup><br>"></p> <div class="home-kv-carousel__cta-wrap"> </div> </div> <button class="home-kv-carousel__clickable-state"></button> <div class="home-kv-carousel__background-media-wrap"> <figure class="first-image"> <picture> <source media="(max-width:767px)" srcset="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL_M_V2.jpg?imwidth=360, //images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL_M_V2.jpg?imwidth=720 1.5x"/> <source media="(min-width:768px) and (max-width:1365px)" srcset="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/122421/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL.jpg?imwidth=768, //images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/122421/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL.jpg?imwidth=1536 1.5x"/> <source media="(min-width:1366px)" srcset="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/122421/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL.jpg?imwidth=1366, //images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/122421/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL.jpg?imwidth=2560 1.5x"/> <img src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/122421/Samsung-Care-for-business_1-1_HERO_HD01_HOME-KV-CAROUSEL.jpg?imwidth=1366" data-desktop-alt="Samsung Care Plus for Business" data-mobile-alt="Samsung Care Plus for Business" data-target-width="" data-aem-asset-id=""/> </picture> </figure> </div> </div> </div> <div class="home-kv-carousel__slide bg-white" id="home-kv-carousel-slide-2" role="tabpanel" an-tr="hd01_home kv carousel-none-image-swipe" an-ca="indication" an-ac="carousel" an-la="carousel:swipe:kv2"> <div class="home-kv-carousel__slide-inner home-kv-carousel__slide-inner--clickable-state"> <div class="home-kv-carousel__text-wrap text-color--black home-kv-carousel__text-wrap--desktop-middle-left home-kv-carousel__text-wrap--mobile-top-center "> <h2 class="home-kv-carousel__headline" data-desktop-headline-text="Get 50% off Care+ and a free case with mobile devices" data-mobile-headline-text="<div style="font-size: 20.0px; display: block;">Get 50% off Care+ and a free case with mobile devices</div>"></h2> <p class="home-kv-carousel__desc" data-desktop-description="Buy smartphone or tablet with a Care+ for Business plan at 50% off and get a free eligible case per device.<sup>҂</sup> Plus, get enhanced trade-in value, volume discounts and 20% off Knox Manage. All with an eligible Samsung Business Account." data-mobile-description="Buy smartphone or tablet with a Care+ for Business plan at 50% off and get a free eligible case per device.<sup>҂</sup> Plus, get enhanced trade-in value, volume discounts and 20% off Knox Manage. All with an eligible Samsung Business Account."></p> <div class="home-kv-carousel__cta-wrap"> <a class="cta cta--contained cta--black cta-kv-display-on url-to-kv" href="/us/business/account/login/?redirect=https://www.samsung.com/us/business/mobile/phones/" aria-label="BUY NOW" an-tr="hd01_home kv carousel-none-cta-kv" an-ca="content click" an-ac="feature" an-la="get 50 off care and a free case with mobile devices :buy now"> BUY NOW </a> </div> </div> <button class="home-kv-carousel__clickable-state"></button> <div class="home-kv-carousel__background-media-wrap"> <div class="image-v2 lazy-load-man"> <img class="image-v2__preview" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD_GalaxyS24_Fold5_Flip5_A15_MB.jpg?$LazyLoad_Home_JPG$" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD-KV_GalaxyS24_Fold5_Flip5_A15_DT.jpg?$LazyLoad_Home_JPG$" data-desktop-alt="Get 50% off Care+ and a free case with mobile devices" data-mobile-alt="Get 50% off Care+ and a free case with mobile devices" role="img"/> <img class="image-v2__main" data-desktop-alt="Get 50% off Care+ and a free case with mobile devices" data-mobile-alt="Get 50% off Care+ and a free case with mobile devices" data-360w1x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD_GalaxyS24_Fold5_Flip5_A15_MB.jpg?imwidth=360" data-360w2x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD_GalaxyS24_Fold5_Flip5_A15_MB.jpg?imwidth=720" data-768w1x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD-KV_GalaxyS24_Fold5_Flip5_A15_DT.jpg?imwidth=768" data-768w2x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD-KV_GalaxyS24_Fold5_Flip5_A15_DT.jpg?imwidth=1536" data-1366w1x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD-KV_GalaxyS24_Fold5_Flip5_A15_DT.jpg?imwidth=1366" data-1366w2x-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/HD01_HD-KV_GalaxyS24_Fold5_Flip5_A15_DT.jpg?imwidth=2560" role="img" data-aem-asset-id=""/> </div> </div> </div> </div> </div> <div class="arrow-indicator-wrap"> <button class="arrow-indicator arrow-indicator--contained arrow-indicator--prev" an-tr="hd01_home kv carousel-none-image-arrow" an-ca="indication" an-ac="carousel" 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</svg> </button> </div> </div> <div class="home-kv-carousel__indicator-wrap"> <div class="indicator label-indicator" data-indicator-data='{ "type": "label-indicator", "play": true, "autoRolling": true, "infiniteRolling": true }'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play" an-tr="hd01_home kv carousel-none-image-action" an-ca="indication" an-ac="carousel" an-la="carousel:index:play"> <svg class="play" focusable="false" aria-hidden="true"><use xlink:href="#play-bold" href="#play-bold"></use></svg> <svg class="pause" focusable="false" aria-hidden="true"><use xlink:href="#pause-bold" href="#pause-bold"></use></svg> <span class="hidden">play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay="5000" aria-controls="home-kv-carousel-slide-2" an-tr="hd01_home kv carousel-none-text-carousel" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Care+ for Business</span> </span> <span class="indicator__label-wrap"> <span class="indicator__label-line"> <span class="indicator__label-line-filled"></span> </span> <span class="indicator__label">Care+ for Business</span> </span> </button> <button class="indicator__item" role="tab" data-indicator-delay="5000" aria-controls="home-kv-carousel-slide-2" an-tr="hd01_home kv carousel-none-text-carousel" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Get 50% Off</span> </span> <span class="indicator__label-wrap"> <span class="indicator__label-line"> <span class="indicator__label-line-filled"></span> </span> <span class="indicator__label">Get 50% Off</span> </span> </button> </div> </div> </div> </div> </div> <div class="popup-video popup-video--1" role="dialog" data-comp-name="popupVideo" aria-modal="true"> <div class="popup-video__dimmed popup-video--1__dimmed"></div> <div class="popup-video__looping--start popup-video--1__looping--start" tabindex="0"></div> <div class="popup-video__video-wrap popup-video--1__video-wrap"> <p class="popup-video__current-video-title popup-video--1__current-video-title hidden" tabindex="0"></p> </div> <button class="popup-video__btn-video-close popup-video--1__btn-video-close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use></svg> </button> <div class="popup-video__looping--end popup-video--1__looping--end" tabindex="0"></div> </div> <div class="popup-video popup-video--2" role="dialog" data-comp-name="popupVideo" aria-modal="true"> <div class="popup-video__dimmed popup-video--2__dimmed"></div> <div class="popup-video__looping--start popup-video--2__looping--start" tabindex="0"></div> <div class="popup-video__video-wrap popup-video--2__video-wrap"> <p class="popup-video__current-video-title popup-video--2__current-video-title hidden" tabindex="0"></p> </div> <button class="popup-video__btn-video-close popup-video--2__btn-video-close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use></svg> </button> <div class="popup-video__looping--end popup-video--2__looping--end" tabindex="0"></div> </div> <div class="popup-video popup-video--3" role="dialog" data-comp-name="popupVideo" aria-modal="true"> <div class="popup-video__dimmed popup-video--3__dimmed"></div> <div class="popup-video__looping--start popup-video--3__looping--start" tabindex="0"></div> <div class="popup-video__video-wrap popup-video--3__video-wrap"> <p class="popup-video__current-video-title popup-video--3__current-video-title hidden" tabindex="0"></p> </div> <button class="popup-video__btn-video-close popup-video--3__btn-video-close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use></svg> </button> <div class="popup-video__looping--end popup-video--3__looping--end" tabindex="0"></div> </div> </section> </div> <div class="pd-g-feature-benefit-intro-copy aem-GridColumn aem-GridColumn--default--12"> <section class="mkt-intro-copy bg-gray"> <div class="mkt-intro-copy__content mkt-intro-copy--text-only"> <h2 class="mkt-intro-copy__text text-black mkt-intro-copy__text--large-pc mkt-intro-copy__text--medium-mo">Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to accidental damage coverage and an extended warranty of up to five years,¹ we’ve got your back and your business.</h2> </div> </section> </div> <div class="cm-g-article-body aem-GridColumn aem-GridColumn--default--12"> <div class="article-body bg-white article-body--text-left margin-top--16 article-body--image-radius" id="OVERVIEW"> <div class="article-body__wrap padding-top--48 padding-bottom--48"> <div class="article-body__contents"> <div class="article-body__text"> <h2 class="article-body__headline">Total care. Total assurance. Total control.</h2> </div> </div> <div class="article-body__figure-wrap"> <div class="article-body__figure"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Samsung_Care_for_Biz_Video_1132x848_DT.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Samsung_Care_for_Biz_Video_624x324_MB.png?$LazyLoad_Home_PNG$" alt="Total care. Total assurance. Total control." role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Samsung_Care_for_Biz_Video_1132x848_DT.png?$566_424_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Samsung_Care_for_Biz_Video_624x324_MB.png?$624_N_JPG$" alt="Total care. Total assurance. Total control." role="img"/> </div> <button class="article-body__play" type="button" data-video-id="cm_g_article_body-video"> <span class="hidden">Play video</span> </button> </div> <div class="popup-video" id="cm_g_article_body-video" role="dialog" aria-modal="true"> <div class="popup-video__dimmed"></div> <div class="popup-video__looping--start" tabindex="0"></div> <div class="popup-video__video-wrap"> <p class="popup-video__current-video-title hidden" tabindex="0"></p> <div class="video" data-image-default="false" data-video-embed="false" data-video-type="youtube" data-video-data='{ "id": "XDJoXoYnEJE", "title": "", "caption": "", "autoplay": true, "muted": false }'> </div> </div> <button class="popup-video__btn-video-close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> <div class="popup-video__looping--end" tabindex="0"></div> </div> </div> </div> </div> </div> <div class="cm-g-title-and-three-column aem-GridColumn aem-GridColumn--default--12"> <div class="title-and-3-column padding-top--48 padding-bottom--48 bg-white"> <div class="title-and-3-column__inner"> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> Customized coverage for your unique business needs </h3> <p class="column-contents__description">The devices that power your business are an investment. That’s why we’ve created a range of service packs to protect your investments with precisely the right amount of coverage you need to keep them going.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_Business-Wearhouse_2-1_448x298.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_Business-Wearhouse_2-1_624x416.png?$LazyLoad_Home_PNG$" alt="Customized coverage for your unique business needs" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_Business-Wearhouse_2-1_448x298.png?$448_298_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_Business-Wearhouse_2-1_624x416.png?$624_416_PNG$" alt="Customized coverage for your unique business needs" role="img"/> </div> </div> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> Cover everything from the everyday to the unexpected </h3> <p class="column-contents__description">From slippery hands to getting into the wrong hands, rest easy knowing your devices are always covered, no matter what. This includes accidental damage for everyday hiccups as well as hassle-free repairs.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_B2B-Switch-KV_2-1_448x298-.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_B2B-Switch-KV_2-1_624x416.png?$LazyLoad_Home_PNG$" alt="Cover everything from the everyday to the unexpected" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_B2B-Switch-KV_2-1_448x298-.png?$448_298_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_B2B-Switch-KV_2-1_624x416.png?$624_416_PNG$" alt="Cover everything from the everyday to the unexpected" role="img"/> </div> </div> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> Keep work moving, no matter what happens </h3> <p class="column-contents__description">Rest easy knowing you always have devices on deck. From getting you a backup device in a flash to quick and easy exchanges, we make it painless to keep business moving.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_170829_SAMSUNG_GC_COO_Great_SP_MW_448x298-.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_170829_SAMSUNG_GC_COO_Great_SP_MW_624x416.png?$LazyLoad_Home_PNG$" alt="Keep work moving, no matter what happens" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_170829_SAMSUNG_GC_COO_Great_SP_MW_448x298-.png?$448_298_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/CO58_170829_SAMSUNG_GC_COO_Great_SP_MW_624x416.png?$624_416_PNG$" alt="Keep work moving, no matter what happens" role="img"/> </div> </div> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit aem-GridColumn aem-GridColumn--default--12"> <div class="st-feature-benefit padding-top--48 padding-bottom--48 bg-white s-img-align-left s-text-align-mo-center "> <div class="st-feature-benefit__wrap"> <div class="st-feature-benefit__text-wrap"> <div class="st-feature-benefit__text"> <h2 class="st-feature-benefit__title contrast-target" data-font-size-pc="48" data-font-size-mo="30">Easy purchasing with Samsung Business Direct</h2> <div class="st-feature-benefit__desc-wrap"> <p class="st-feature-benefit__desc contrast-target" data-font-size-pc="18" data-font-size-mo="14">Add a Samsung Care+ for Business protection plan to your online device purchase today. Start with the device and quantity you want and select the protection plan that best suits your business needs. You'll also enjoy volume discounts on your devices with a Samsung Business Account and can even trade-in your old devices for additional savings.</p> <div class="st-feature-benefit__cta-wrap"> <a class="cta cta--outlined cta--black" href="/us/business/shop/all-deals/volume-pricing/mobile/" aria-label="Shop devices" target="_self" an-tr="ft02_feature benefit-none-cta-button" an-ca="content click" an-ac="feature" an-la="easy purchasing with samsung business direct:shop devices"> Shop devices </a> </div> </div> </div> </div> <div class="st-feature-benefit__img-wrap st-feature-benefit--video-autoplay"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/mobile/rugged/010622/Durability-Still_6-1_FT02_FEATURE-BENEFIT.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/mobile/rugged/010622/Durability-Still_6-1_FT02_FEATURE-BENEFIT.jpg?$LazyLoad_Home_JPG$" data-desktop-alt="Easy purchasing with Samsung Business Direct" data-mobile-alt="Easy purchasing with Samsung Business Direct" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/mobile/rugged/010622/Durability-Still_6-1_FT02_FEATURE-BENEFIT.jpg?$720_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/mobile/rugged/010622/Durability-Still_6-1_FT02_FEATURE-BENEFIT.jpg?$720_N_JPG$" data-desktop-alt="Easy purchasing with Samsung Business Direct" data-mobile-alt="Easy purchasing with Samsung Business Direct" loading="lazy"/> </div> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center " id="SERVICES"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Keep working: easy, flexible<br />and worry-free</h2> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-transparent"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--24"> <div class="text-editor__inner desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">Track and manage it all at a glance</h3> <div class="text-editor__column description-text-size--medium"> <p>Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.</p> </div> </div> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">Protection that never clocks out</h3> <div class="text-editor__column description-text-size--medium"> <p>Stuff happens; that’s why we ensure protection from accidental screen damage<sup>2</sup> to everyday mishaps, so your devices are always covered.</p> </div> </div> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">Fleet coverage to keep your enterprise running</h3> <div class="text-editor__column description-text-size--medium"> <p>Protect your entire fleet of indispensable devices—not just some—with 100% coverage, including next-day shipping for exchanges. Nothing will interrupt your workflow.</p> </div> </div> </div> </div> </div>   </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor bg-transparent"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--24"> <div class="text-editor__inner desktop-padding-left-right--large mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">It breaks. We fix it, no hassles.</h3> <div class="text-editor__column description-text-size--medium"> <p>No matter what happens, rest easy knowing you’re covered with hassle-free device repairs.</p> </div> </div> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">Backup when you need it</h3> <div class="text-editor__column description-text-size--medium"> <p>Protect your devices with our five-year<sup>1</sup> Extended Warranty. With immediate backup devices when you need them, we make it painless to keep business moving.</p> </div> </div> <div class="text-editor__column-wrap"> <h3 class="text-editor__headline">Best-in-class technical support</h3> <div class="text-editor__column description-text-size--medium"> <p>Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.</p> </div> </div> </div> </div> </div>   </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center "> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Care+ for Business service plans</h2> <div class="cta-wrap"> <a href="https://image-us.samsung.com/SamsungUS/samsungbusiness/solutions/services/samsung-care-plus-for-business/121021/Samsung_Care-plus_for_Business_Protection_Chart.pdf" class="cta cta--icon cta--contained cta--emphasis" title="Open in a New Window : Download PDF" target="_blank" an-tr="co01_text block-none-cta-button" an-ca="content click" an-ac="feature" an-la="care plus for business service plans:download pdf">Download PDF <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </div> </div> </div> </div> <div class="ex-g-table-cell-text aem-GridColumn aem-GridColumn--default--12"> <section class="ex-table__wrap "> <table class="ex-table-cell-text ex-table-cell-text--align-td-center ex-table-cell-text--align-th-center ex-table-cell-text--layout-flexible theme-basic"> <caption class="blind"></caption> <thead> </thead> <tbody> <tr> <th colspan="1" rowspan="3"> <p>Samsung Care+ for Business</p> </th> <th colspan="2" rowspan="1"> <p>1:1 Device Protection Plans</p> </th> <th colspan="2" rowspan="1"> <p>Fleet Protection Plans</p> </th> </tr> <tr> <th colspan="1" rowspan="1"> <p>Extended Warranty (EW)</p> </th> <th colspan="1" rowspan="1"> <p>Accidental Damage (ADH) Protection</p> <p>(Includes EW)</p> </th> <th colspan="2" rowspan="1"> <p>Elite Services</p> <p>(Includes EW and ADH)</p> </th> </tr> <tr> <th colspan="1" rowspan="1"> <p>Device Repair</p> </th> <th colspan="1" rowspan="1"> <p>Device Repair</p> </th> <th colspan="1" rowspan="1"> <p>Fleet Repair³</p> <p>(Includes Elite Technical Support)</p> </th> <th colspan="1" rowspan="1"> <p>Fleet Exchange³</p> <p>(Includes Elite Technical Support)</p> </th> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Purchasing units</p> </th> <td colspan="1" rowspan="1"> <p>Per device</p> </td> <td colspan="1" rowspan="1"> <p>Per device</p> </td> <td colspan="1" rowspan="1"> <p>Per fleet⁴</p> </td> <td colspan="1" rowspan="1"> <p>Per fleet⁴</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Device protection</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Mechanical failure from defects</p> </th> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;text-align: left;">Accidental damages</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Liquid damages</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Enrollment period</p> </th> <td colspan="1" rowspan="1"> <p>1 Year</p> </td> <td colspan="1" rowspan="1"> <p>60 Days</p> </td> <td colspan="1" rowspan="1"> <p>Custom*</p> </td> <td colspan="1" rowspan="1"> <p>Custom*</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Advanced technical</p> </th> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>N/A</p> </td> <td colspan="1" rowspan="1"> <p>N/A</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Elite technical support</p> </th> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Required</p> </td> <td colspan="1" rowspan="1"> <p>Required</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Professional engineering services⁵</p> </th> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Optional</p> </td> <td colspan="1" rowspan="1"> <p>Optional</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;">Device exchange</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Advanced exchange</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Next-business-day delivery (residential or commercial)⁶</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Samsung-certified refurbishment</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Samsung-owned spare pool</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> </tr> </tbody> </table> </section></div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center "> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Enterprise technical support plans</h2> <div class="cta-wrap"> <a href="https://image-us.samsung.com/SamsungUS/samsungbusiness/solutions/services/samsung-care-plus-for-business/pfd/Samsung_Care-plus_for_Business_Support_Chart2023_0802_Final.pdf" class="cta cta--icon cta--contained cta--emphasis" title="Open in a New Window : Download PDF" target="_blank" an-tr="co01_text block-none-cta-button" an-ca="content click" an-ac="feature" an-la="enterprise technical support plans:download pdf">Download PDF <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </div> </div> </div> </div> <div class="ex-g-table-cell-text aem-GridColumn aem-GridColumn--default--12"> <section class="ex-table__wrap "> <table class="ex-table-cell-text ex-table-cell-text--align-td-center ex-table-cell-text--align-th-center ex-table-cell-text--layout-flexible theme-basic"> <caption class="blind"></caption> <thead> </thead> <tbody> <tr> <th colspan="1" rowspan="1"> <p>Enterprise Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Essential Technical Support for SMB</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Advanced Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Elite Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Elite Multinational Technical Support</p> </th> <th colspan="1" rowspan="1"> <p>Professional Engineering Services</p> </th> </tr> <tr> <th colspan="1" rowspan="2"> <p>Maximum employee size</p> </th> <td colspan="1" rowspan="2"> <p style="text-align: center;">Less than 1,000</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p>Unlimited</p> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p>Access to Tier-3 experts</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Named callers</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 </p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 ²</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;"> 6 ² U.S. Only</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 <sup>1,2</sup></p> </td> <td colspan="1" rowspan="1"> <p>12 ² </p> </td> </tr> <tr> <th colspan="1" rowspan="2"> <p style="margin-left: 40.0px;">Supported locations</p> </th> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple within U.S.</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple within U.S.</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple Countries</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple Countries</p> </td> <td colspan="1" rowspan="2"> <p>Multiple within U.S.</p> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Phone support (toll-free)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 x 5</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 x 5</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">24 x 7</p> </td> <td colspan="1" rowspan="1"> <p>24 x 7</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Maximum support tickets per year</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">10</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="1"> <p>Unlimited</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Service portal and email support</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Single point of contact, ownership and issue resolution</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Troubleshooting lab</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Response charter</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Portal/email response (regardless of severity)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">1 business day</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">1 business day</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 hours</p> </td> <td colspan="1" rowspan="1"> <p>2 hours</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Status updates</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">Standard</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Standard</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Enhanced</p> </td> <td colspan="1" rowspan="1"> <p>Enhanced</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="2"> <p>Support coverage</p> </th> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Troubleshooting hardware (Samsung devices)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">New OS release support (Samsung devices)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Samsung mobile vulnerability communication service</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">EMM / MDM Interoperability</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Collaborative support for enterprise applications</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Knox Workspace enhanced support</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Knox Configure enhanced support</p> </th> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Service account management</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Designated Service account manager</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Regular case reviews and reporting</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Escalation management</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Designated engineer</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Project hours</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>up to 1 year</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Post-deployment consulting (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Solution deployment and configuration (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Solution consulting (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Detailed technical training (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Technical ownership of critical incidents</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>On-site service review / planning</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>1 per quarter</p> </td> </tr> </tbody> </table> </section></div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center " id="PRODUCTS"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Rest easy with all your devices covered</h2> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel bg-white feature-column-carousel--width-1440 feature-column-carousel--desktop-columns-space-normal feature-column-carousel--divide"> <div class="feature-column-carousel__column feature-column-carousel__column--desktop-columns-3 feature-column-carousel__column--mobile-columns-1 feature-column-carousel__column--align-center use-mobile-carousel swiper-container basic-swiper use-mobile-indicator " data-desktop-per-page="9" data-mobile-per-page="9" data-swiper-option="{ "slidesPerView":1, "autoHeight":true, "keepWrapper":true, 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Protect them against the unexpected so you can stay connected to clients, suppliers and vendors and access critical business data.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--contained cta--black" href="/us/business/shop/all-deals/volume-pricing/mobile/" aria-label="Shop now" an-tr="ft12_feature column carousel-none-cta-button" an-ca="content click" an-ac="feature" an-la="phones, tablets and wearables:shop now"> Shop now </a> <br/> <a class="cta cta--icon cta--underline cta--black" href="https://image-us.samsung.com/SamsungUS/samsungbusiness/solutions/services/samsung-procare-device-protection/040920/ProCare_Device_Protection_Flyer_Final_4-6-20.pdf" aria-label="Download PDF : Open in a new window" target="_blank" an-tr="ft12_feature column carousel-none-cta-button" an-ca="content click" an-ac="feature" an-la="phones, tablets and wearables:download pdf">Download PDF <svg class="icon" focusable="false"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-D1.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-M1.jpg?$LazyLoad_Home_JPG$" alt/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-D1.jpg?$570_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-M1.jpg?$720_N_JPG$" alt/> </div> </div> </div> </div> <div class="feature-column-carousel__item feature-column-carousel__item--align-center swiper-slide" an-tr="ft12_feature column carousel-none-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Chromebooks for education<br /><br /></h2> </div> <div class="feature-column-carousel__text"> <p>Even with the most careful students, things won’t always go as planned. Reduce downtime and have your Chromebooks in the classroom up and running quickly.</p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--contained cta--black" href="/us/business/computing/chromebooks/" aria-label="Shop now" an-tr="ft12_feature column carousel-none-cta-button" an-ca="content click" an-ac="feature" an-la="chromebooks for education:shop now"> Shop now </a> <br/> <a class="cta cta--icon cta--underline cta--black" href="https://image-us.samsung.com/SamsungUS/samsungbusiness/pdfs/Samsung_Care+_for_Business_Chromebook_for_Education_Warranty_Flyer.pdf" aria-label="Download PDF : Open in a new window" target="_blank" an-tr="ft12_feature column carousel-none-cta-button" an-ca="content click" an-ac="feature" an-la="chromebooks for education:download pdf">Download PDF <svg class="icon" focusable="false"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-D2.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-M2.jpg?$LazyLoad_Home_JPG$" alt="Chromebooks for education"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-D2.jpg?$570_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/103122/FT12-samsung-care-for-business-M2.jpg?$720_N_JPG$" alt="Chromebooks for education"/> </div> </div> </div> </div> <div class="feature-column-carousel__item feature-column-carousel__item--align-center swiper-slide" an-tr="ft12_feature column carousel-none-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Laptops and all-in-one PCs<br /><br /></h2> </div> <div class="feature-column-carousel__text"> <p>Samsung business laptops and all-in-one PCs offer powerful productivity for your employees. 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your operational efficiency while reducing overhead costs.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/CONSTRUCTION-SCENE_9-1_CO58_TITLE-3-COLUMN.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/CONSTRUCTION-SCENE_9-1_CO58_TITLE-3-COLUMN_M.jpg?$LazyLoad_Home_JPG$" alt="Samsung business services" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/CONSTRUCTION-SCENE_9-1_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/CONSTRUCTION-SCENE_9-1_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="Samsung business services" role="img"/> </div> </div> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> Enterprise technical support </h3> <p class="column-contents__description">Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/enterprise-technical-support_9-2_CO58_TITLE-3-COLUMN.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/enterprise-technical-support_9-2_CO58_TITLE-3-COLUMN_M.jpg?$LazyLoad_Home_JPG$" alt="Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation." role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/enterprise-technical-support_9-2_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/enterprise-technical-support_9-2_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation." role="img"/> </div> </div> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> EMM integration services </h3> <p class="column-contents__description">Let us help you simplify and stabilize your mobile environment, providing planning and ongoing support for third-party EMM integrations.</p> </div> <div class="column-contents__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/EMM-integeration-services_9-3_CO58_TITLE-3-COLUMN.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/EMM-integeration-services_9-3_CO58_TITLE-3-COLUMN_M.jpg?$LazyLoad_Home_JPG$" alt="EMM integration services" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/EMM-integeration-services_9-3_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/EMM-integeration-services_9-3_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="EMM integration services" role="img"/> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-title-and-three-column aem-GridColumn aem-GridColumn--default--12"> <div class="title-and-3-column padding-top--48 padding-bottom--48 bg-white"> <div class="title-and-3-column__inner"> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> <a class="column-contents__title-link" href="/us/business/solutions/samsung-knox/" target="_self" aria-label="Knox security" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Knox security:Learn more"> Knox security </a> </h3> <p class="column-contents__description">Samsung Knox is our defense-grade security platform that’s built from the chip up to enable easier management through advanced mobility software.</p> <div class="column-contents__cta"> <a class="cta cta--label cta--black cta--icon" href="/us/business/solutions/samsung-knox/" target="_self" aria-label="Learn more" 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class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Knox-security_9-4_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Knox-security_9-4_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="Knox security" role="img"/> </div> </a> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> <a class="column-contents__title-link" href="/us/business/solutions/services/mobility-software/" target="_self" aria-label="Knox Suite" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Knox Suite:Learn more"> Knox Suite </a> </h3> <p class="column-contents__description">Knox Suite provides you with a complete set of tools to secure, deploy and manage your enterprise’s mobile device fleet.</p> <div class="column-contents__cta"> <a class="cta cta--label cta--black cta--icon" href="/us/business/solutions/services/mobility-software/" target="_self" aria-label="Learn more" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Knox Suite:Learn more"> Learn more <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </div> </div> <a class="column-contents__image" href="/us/business/solutions/services/mobility-software/" target="_self" aria-label="Learn more" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Knox Suite:Learn more"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Knox_Suite_9-2_CO58_TITLE-3-COLUMN.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Knox_Suite_9-2_CO58_TITLE-3-COLUMN_M.jpg?$LazyLoad_Home_JPG$" alt="Knox Suite" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Knox_Suite_9-2_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/Knox_Suite_9-2_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="Knox Suite" role="img"/> </div> </a> </div> </div> <div class="title-and-3-column__column"> <div class="title-and-3-column__column-inner column-contents"> <div class="column-contents__text"> <h3 class="column-contents__title"> <a class="column-contents__title-link" href="/us/business/shop/financing/" target="_self" aria-label="Samsung Business Financing" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Samsung Business Financing:Learn more"> Samsung Business Financing </a> </h3> <p class="column-contents__description">Make buying best-in-class technology a breeze with Samsung Business Financing. Enjoy instant approval, net terms and no fees that expand with your evolving business.</p> <div class="column-contents__cta"> <a class="cta cta--label cta--black cta--icon" href="/us/business/shop/financing/" target="_self" aria-label="Learn more" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Samsung Business Financing:Learn more"> Learn more <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-bold" href="#next-bold"></use> </svg> </a> </div> </div> <a class="column-contents__image" href="/us/business/shop/financing/" target="_self" aria-label="Learn more" an-tr="co58_title and 3 column|image" an-ca="content click" an-ac="feature" an-la=":Samsung Business Financing:Learn more"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Business-Financing_9-6_CO58_TITLE-3-COLUMN.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Business-Financing_9-6_CO58_TITLE-3-COLUMN_M.jpg?$LazyLoad_Home_JPG$" alt="Samsung Business Financing" role="img"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Business-Financing_9-6_CO58_TITLE-3-COLUMN.jpg?$448_298_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/samsung-care-plus-for-business/123121/Samsung-Business-Financing_9-6_CO58_TITLE-3-COLUMN_M.jpg?$624_416_JPG$" alt="Samsung Business Financing" role="img"/> </div> </a> </div> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 margin-bottom--16 bg-black text-center text-mo-center container-width-medium" id="FAQS"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Frequently Asked Questions</h2> <p class="textblock__desc" data-font-size-pc="18" data-font-size-mo="14">Get answers to the most common questions about Samsung Care+ for Business.</p> </div> </div> </div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .trade-in-faqs-container { max-width: 1200px; margin-right: auto; margin-left: auto; text-align: center; padding: 24px; } .trade-in-faqs-nav{ font-weight: 700; background-color: #1428a0; position: -webkit-sticky; position: sticky; top: 0; width: 100%; margin: 0 auto; } .trade-in-faqs-nav > .set-width-container{ color: white; margin: 0 auto; width: 83.33333333%; max-width: 1200px; height: 63px; display: flex; } .width100{ width: 100%; background-color: white; border-bottom: 1px solid black; } .set-width-container-lower{ color: white; margin: 0 auto; width: 83.33333333%; max-width: 1200px; } .set-width-container-lower > ul{ width: 250px; height: 200px; background-color: #fff; list-style: none; padding-top: 12px; } .set-width-container-lower > ul > li{ padding: 12px 0px; color: #000 !important; letter-spacing: .05em; font-weight: bold; font-size: 16px; } .set-width-container-lower > ul > li > a{ color: #000 !important; cursor: pointer; } .set-width-container-lower > ul > li > a:hover{ color: #1428a0 !important; } .trade-in-faqs-nav > .set-width-container > p{ margin: auto 0; 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padding-bottom: 15px; display: flex; justify-content: space-between; } .expansion a { padding-top:4px; } .trade-in-content ul li { font-size: 16px; margin-left: 20px; line-height: 150%; } .trade-in-content ul li.no-style { list-style: none; } .trade-in-content a { text-decoration: underline; } @media screen and (max-width: 900px){ .trade-in-faqs-heading{ padding-top: 20px; padding-bottom: 0px; } .img-container{ width: 100%; } .faq-imgs{ max-width: 100%; } .trade-in-faqs-nav > .set-width-container{ width: 100%; } .cursor-ptr{ padding-left: 26px; } .set-width-container-lower{ margin-left: 26px; } .trade-in-faqs-body{ padding: 24px 0px; } .expansion{ display:none; } } </style> <a id="faq_questions"></a> <div class="trade-in-faqs-container"> <div class="trade-in-faqs-body"> <a id="0"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>What is Samsung Care+ for Business?</b></h3></button> <div class="trade-in-content"> <p>Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers:</p><br> • Samsung Care+ for Business (includes accidental & liquid damage)<br> • Samsung Care+ Extended Warranty (EW)<br> • Elite Services (ES) for enterprise customers that have large fleets.<br> </div> <hr/> <a id="1"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>What's included in Samsung Care+ for Business?</b></h3></button> <div class="trade-in-content"> <p>• Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs.</p> <br> <p>• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns.</p> <br> <p>• Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs.</p> </div> <hr/> <a id="2"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>What are the benefits of Samsung Care+ for Business?</b></h3></button> <div class="trade-in-content"> <p>Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.</p> <br> • Covers cracked screens, drops, liquid spills and mechanical breakdown.<br> • Convenient no cost mail in repair or replacement.<br> • No monthly fees and no service fees.<br> • Includes an online portal for asset tracking and hassle free repairs.<br> </div> <hr/> <a id="3"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>How does the Advanced Exchange process work?</b></h3></button> <div class="trade-in-content"> <p> ✔ Samsung Care+ approves the claim<br> ✔ Replacement device is shipped next day<br> ✔ Customer transfers data to replacement device<br> ✔ Customer returns defective device within 14 days with prepaid shipping label<br> <br> <div style="font-size: 15.0px; display: block;">Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.</div></p> </div> <hr/> <a id="4"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>What protection services are available for Certified Renewed(CRN) devices?</b></h3></button> <div class="trade-in-content"> <p> • Standard Limited Warranty<br> • Care+ for Business<br> • Care+ for Business Extended Warranty<br> <br> See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below<br> <a href="https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business/" target="_blank"><u>https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business</u></a></p> </div> <hr/> <a id="5"></a> <button class="trade-in-collapsible" onclick="triggerUtag(this);"><h3><b>Where can I find Terms & Conditions for Samsung's Standard Limited Warranty?</b></h3></button> <div class="trade-in-content"> <p>You can view the Standard Limited Warranty Terms & Conditions <a href="https://www.samsung.com/us/Legal/Phone-HSGuide.html" target="_blank"><u>online</u></a>.</p> </div> <hr/> <a id="6"></a> <div class="trade-in-content"> <p> </p> </div> </div> </div> <script> ;(function(win,doc,callback){'use strict';callback=callback||function(){};function detach(){if(doc.addEventListener){doc.removeEventListener('DOMContentLoaded',completed);}else{doc.detachEvent('onreadystatechange',completed);}}function completed(){if(doc.addEventListener||event.type==='load'||doc.readyState==='complete'){detach();callback(window,window.jQuery);}}function init(){if (doc.addEventListener){doc.addEventListener('DOMContentLoaded',completed);}else{doc.attachEvent('onreadystatechange',completed);}}init();})(window,document,function(win,$){ function triggerUtag(obj){ var faq_title = obj.childNodes[0].textContent; var event_name = null; if(obj.className == 'trade-in-collapsible'){ event_name = 'expand'; } else{ event_name = 'collapse'; } if(window.utag){ utag.link({ link_cat: 'faqs', link_id: faq_title, link_meta: 'link_name:' + faq_title, link_position: 'FAQ App-Specific Questions', event_name: 'select_faq_' + event_name }); } if(window._satellite){ _satellite.track('b2bp6formEvent',{ link_cat: 'faqs', link_id: faq_title, link_meta: 'link_name:' + faq_title, link_position: 'FAQ App-Specific Questions', event_name: 'select_faq_' + event_name }); } } $(".trade-in-faqs-nav").parent().parent().css( {"width" : "100%", "padding" : "none !important", "margin" : "none", "max-width" : "none" }); $(".component-open-html").addClass("zero-padding-important"); $(window).on('hashchange', function(){ var hash = window.location.hash; expandAnchor(); }); var coll = document.getElementsByClassName("trade-in-collapsible"); var i; for (i = 0; i < coll.length; i++) { coll[i].addEventListener("click", function () { this.classList.toggle("active"); var content = this.nextElementSibling; if (content.style.maxHeight) { content.style.maxHeight = null; } else { content.style.maxHeight = content.scrollHeight + "px"; } }); } function expandAnchor(){ var hashValue = location.hash.substring(1); if ( hashValue != "" && !isNaN(hashValue) ){ var content = $( "#" + hashValue ).next(); content.addClass( "active" ); var subcontent = content.next(); if (subcontent.attr("style") == null) { subcontent.attr("style", "max-height : 100%"); } } }; function faqmenu(){ $(".width100").toggle(); } expandAnchor(); }); </script> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center "> <div class="textblock__body padding-top--0 padding-bottom--0"> <div class="cta-wrap"> <a href="/us/business/solutions/services/samsung-care-plus-for-business/frequently-asked-questions/" class="cta cta--outlined cta--black" target="_self" title="See all FAQs" an-tr="co01_text block-none-cta-button" an-ca="content click" an-ac="feature" an-la=":see all faqs">See all FAQs</a> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 margin-bottom--16 bg-white text-center text-mo-center container-width-medium" id="CONTACT_SALES"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Contact an extended services sales expert</h2> <p class="textblock__desc" data-font-size-pc="18" data-font-size-mo="14">Please provide your contact details and we will get back to you about Samsung Care+ for Business extended service options. Or you can call <b class="deprecatedInvocaNumber">(866) 726-4249</b> to talk to an expert now.</p> </div> </div> </div> <div class="bu-g-forms-general aem-GridColumn aem-GridColumn--default--12"> <section class=" padding-bottom-100 success_forms_general"> <form method="post" name="ReachForce-B2BContactUs" id="ReachForce-B2BContactUs" class="principal-form" novalidate> <input type="hidden" value="ReachForce-B2BContactUs" name="elqFormName"/> <input type="hidden" name="hiddenSFDCInquiryOwner" id="hiddenSFDCInquiryOwner"/> <input type="hidden" value="188599536" name="elqSiteId"/> <input type="hidden" name="elqCampaignId"/>  <input type="hidden" value="N" name="optin" id="optin"/> <input type="hidden" value="" name="formURL" id="formURL"/> <input type="hidden" value="" name="sourceURL" id="sourceURL"/> <input type="hidden" value="" name="CampaignCode" id="CampaignCode"/> <input type="hidden" value="" name="adobeMid" id="field1"/> <input type="hidden" name="origCID" id="origCID"/> <input type="hidden" name="origAttributionCampId" id="origAttributionCampId"/> <input type="hidden" name="recCID" id="recCID"/> <input type="hidden" name="recAttributionCampId" id="recAttributionCampId"/> <input type="hidden" name="adoquaEloqua" id="adoquaEloqua" adoqua="pageVisit"/> <input value="/content/samsung/us/business/email-form/samsung-care-plus-for-business-embed/thank-you/" type="hidden" name="SuccessPageURL" id="SuccessPageURL"/> <div class="form-wrapper"> <div class="form-title">  <span></span> </div> <div class="form-container"> <div class="form-description"> <p></p> </div> <div class="input-field"> <div class="form_description_all_fields">  </div> <div> <input required pattern="([A-Za-z]+[,.]?[ ]?|[A-Za-z]+['-]?)+$" type="text" name="firstName" id="generalFname" class="" placeholder="First Name"/> <span id="general_fname_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="([A-Za-z]+[,.]?[ ]?|[A-Za-z]+['-]?)+$" type="text" name="lastName" id="generalLname" class="" placeholder="Last Name"/> <span id="general_lname_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="([a-zA-Z0-9_.+-])+@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{2,4})+$" type="email" name="emailAddress" id="emailAddress" class="" placeholder="Email"/> <input type="text" name="hiddenDomainCheck"/> <span id="general_email_error" class="general_form_validation_error"></span> </div> <div> <input required id="areaCode" type="tel" name="areaCode" placeholder="Area Code" maxlength="3" minlength="3"/> <input required id="phoneNumber" type="tel" name="phoneNumber" placeholder="Phone No." maxlength="7" minlength="7"/> <input type="text" name="phoneExt" placeholder="Ext (optional)" maxlength="6" minlength="0"/> <input type="text" name="hiddenPhone"/> <input type="text" name="hiddenAreaCodeCheck"/> <input type="text" id='concatNumber' name="concatNumber"/> <span id="general_phone_error" class="general_form_validation_error"></span> </div> <div> <input required type="text" name="company" id="company" class="" placeholder="Company"/> <span id="general_company_error" class="general_form_validation_error"></span> </div> <div> <select required sampleTextOveriding="disable" defaultSampleText="Please contact me about Care+ for Business extended service options." id="generalIndustry" name="industryinterest"> <option value="">Industry Interest</option> <option value="finance"> Finance</option> <option value="government"> Government</option> <option value="healthcare"> Healthcare</option> <option value="education"> Education</option> <option value="hospitality">Hospitality</option> <option value="transportation">Transportation</option> <option value="retail">Retail </option> <option value="legal">Legal </option> <option value="public_safety">Public Safety</option> <option value="manufacturing">Manufacturing</option> <option value="other">Other</option> </select> <span id="general_industry_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="^([a-zA-Z])+([a-zA-Z0-9- \s])+$" type="text" name="title" id="generalJobtitle" class="" placeholder="Job Title"/> <span id="general_jobtitle_error" class="general_form_validation_error"></span> </div> <div> <select required id="employeeSizeRange1" name="employeeSizeRange1"> <option value="">Number of Employees</option> <option value="1-19">1-19</option> <option value="20-49">20-49</option> <option value="50-99">50-99</option> <option value="100-499">100-499</option> <option value="500-999">500-999</option> <option value="1000-2499">1000-2499</option> <option value="2500-4999">2500-4999</option> <option value="5000+">5000+</option> </select> <span id="general_employee_error" class="general_form_validation_error"></span> </div> <div> <input id="generalCountry" name="country" type="text" value="US" readonly/> <select required name="stateProv" id="stateProv"> <option value="">Select a State</option> <option value="AL">AL</option> <option value="AK">AK</option> <option value="AR">AR</option> <option value="AZ">AZ</option> <option value="CA">CA</option> <option value="CO">CO</option> <option value="CT">CT</option> <option value="DC">DC</option> <option value="DE">DE</option> <option value="FL">FL</option> <option value="GA">GA</option> <option value="HI">HI</option> <option value="IA">IA</option> <option value="ID">ID</option> <option value="IL">IL</option> <option value="IN">IN</option> <option value="KS">KS</option> <option value="KY">KY</option> <option value="LA">LA</option> <option value="MA">MA</option> <option value="MD">MD</option> <option value="ME">ME</option> <option value="MI">MI</option> <option value="MN">MN</option> <option value="MO">MO</option> <option value="MS">MS</option> <option value="MT">MT</option> <option value="NC">NC</option> <option value="NE">NE</option> <option value="NH">NH</option> <option value="NJ">NJ</option> <option value="NM">NM</option> <option 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