Content strategy – Digital.gov

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Content strategy is an essential element of effective digital web services and communication for government agencies.</p> </div> <div class="desktop:grid-col"> <div class="dg-card-legislation"> <div class="usa-card__container usa-card-group usa-card--flag"> <div class="usa-card__header"> <h2 class="dg-featured-resource__text-kicker">Related Policy</h2> <h2 class="usa-card__heading"> 21st Century IDEA & M-23-22 </h2> </div> <div class="usa-card__media"> <div class="usa-card__img"> <img src="https://s3.amazonaws.com/digitalgov/legislative-stamp-card-logo-600.png" alt="21st Century IDEA & M-23-22" /> </div> </div> <div class="usa-card__footer"> <a href="/resources/21st-century-integrated-digital-experience-act/" class="usa-button">Explore policy</a> </div> </div> </div> </div> </div> </div> <div class="dg-topic__featured grid-container-desktop"> <div class="dg-featured-resource"> <a href="/guides/site-scanning/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Featured Resource</p> <h2 class="dg-featured-resource__text-title">Understanding the Site Scanning program</h2> <p class="dg-featured-resource__text-description">This program is available to automatically generate data about the health and best practices of federal websites.</p> </div> <div class="dg-featured-resource__image"> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/web-content-managers/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the Web Managers</h2> <p class="dg-featured-resource__text-description">Create a better online experience for the public alongside government web content managers.</p> </div> </a> </div> <div class="dg-featured-resource"> <a href="/communities/user-experience/" class="dg-featured-resource__body"> <div class="dg-featured-resource__text"> <p class="dg-featured-resource__kicker">Communities of Practice</p> <h2 class="dg-featured-resource__text-title">Join the User Experience</h2> <p class="dg-featured-resource__text-description">Create better user-centered products for the public.</p> </div> </a> </div> </div> <div class="grid-container-desktop margin-y-6"> <h2>Content strategy: Essential knowledge</h2> <div class="dg-collection"> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-structured-content/" title="An introduction to structured content">An introduction to structured content</a> </h3> <p class="usa-collection__description"> Learn how to transform how people find, understand, share, use, and reuse government information. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-trust/" title="An introduction to trust">An introduction to trust</a> </h3> <p class="usa-collection__description"> Learn how to create websites that people trust. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/introduction-to-translation-technology/" title="Introduction to translation technology">Introduction to translation technology</a> </h3> <p class="usa-collection__description"> Learn how and why to use translation technology to create multilingual content. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-plain-language/" title="An introduction to plain language">An introduction to plain language</a> </h3> <p class="usa-collection__description"> Create communication that is clear and easy to understand for your target audience. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/event/2020/03/20/writing-for-accessible-web/" title="Writing for the accessible web">Writing for the accessible web</a> </h3> <p class="usa-collection__description"> Learn how to write and design web content that is accessible for everyone. </p> </div> </li> </ul> </div> </div> <section class="dg-stream usa-section"> <div class="grid-container-desktop"> <h2>Content strategy events</h2> <article class="card card-event card-event--past card-linked" aria-labelledby="spring-2024-community-summit" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Annual Gathering</span> </div><h2 class="card-event__title" id="spring-2024-community-summit"> <a href="https://digital.gov/event/2024/03/13/spring-2024-community-summit/" title="Spring 2024 Community Summit" rel="bookmark" >Spring 2024 Community Summit</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Digital service experts across the federal government will share case studies and best practices on delivering a digital-first public experience. </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2024-03-13"> <span class="card-event__datetime-month" >Mar</span > <span class="card-event__datetime-day" >13<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2024</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2024</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2023" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Next steps in the U.S. Web Design System’s inclusive usability research</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2023"> <a href="https://digital.gov/event/2023/11/16/uswds-monthly-call-november-2023/" title="USWDS Monthly Call - November 2023" rel="bookmark" >USWDS Monthly Call - November 2023</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-11-16"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >16<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2023" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>Conducting user research with people with disabilities</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2023"> <a href="https://digital.gov/event/2023/10/19/uswds-monthly-call-october-2023/" title="USWDS Monthly Call - October 2023" rel="bookmark" >USWDS Monthly Call - October 2023</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> This month, we’ll share progress and findings from our recent effort to improve our ongoing research practice. </div><div class="card-event__watch-label"> <svg class="usa-icon dg-icon dg-icon--large margin-bottom-05" aria-hidden="true" focusable="false" > <use xlink:href="/uswds/img/sprite.svg#youtube" ></use> </svg> Watch Video </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2023-10-19"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >19<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2023</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2023</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-november-2022" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-november-2022"> <a href="https://digital.gov/event/2022/11/17/uswds-monthly-call-november-2022/" title="USWDS Monthly Call - November 2022" rel="bookmark" >USWDS Monthly Call - November 2022</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> Continuing our look at user profile patterns </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/austinhernandez.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/austin-hernandez/ " title="Posts by Austin Hernandez" rel="author" aria-label="Read more articles by Austin Hernandez" >Austin Hernandez</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/thisisdano.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dan-williams/ " title="Posts by Dan Williams" rel="author" aria-label="Read more articles by Dan Williams" >Dan Williams</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2022-11-17"> <span class="card-event__datetime-month" >Nov</span > <span class="card-event__datetime-day" >17<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2022</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2022</span > </span> </div> </div> </article> <article class="card card-event card-event--past card-linked" aria-labelledby="uswds-monthly-call-october-2022" > <div class="card-event__main"> <div class="card-event__header"><div class="flex-align-end card-event__kicker"> <span>USWDS</span> </div><h2 class="card-event__title" id="uswds-monthly-call-october-2022"> <a href="https://digital.gov/event/2022/10/20/october-2022-uswds-monthly-call/" title="USWDS Monthly Call - October 2022" rel="bookmark" >USWDS Monthly Call - October 2022</a > </h2> </div> <div class="card-event__body"><div class="card-event__summary"> We’ll discuss our approach to developing User Profile design patterns, look at some specific guidance, and talk about why it’s so important. </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/thisisdano.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dan-williams/ " title="Posts by Dan Williams" rel="author" aria-label="Read more articles by Dan Williams" >Dan Williams</a > </div> </div> </div> </div> </div> <div class="card-event__aside"> <div class="card-event__date"> <time class="card-event__datetime" datetime="2022-10-20"> <span class="card-event__datetime-month" >Oct</span > <span class="card-event__datetime-day" >20<span class="card-event__datetime-comma">,</span> </span> <span class="card-event__datetime-year--mobile" >2022</span > </time> <span class="card-event__date-label"> <span class="card-event__datetime-year" >2022</span > </span> </div> </div> </article> </div> <div class="grid-container-desktop"> <h2>Content strategy news</h2> <article class="card card-news--internal card-linked" aria-labelledby="title-rebuilding-cdc.gov" > <div class="card__content"> <h3 id="title-rebuilding-cdc.gov"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/">Rebuilding CDC.gov</a> </h3><div class="summary"> <p>Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/stacey-thalken/ " title="Posts by Stacey Thalken" rel="author" aria-label="Read more articles by Stacey Thalken" >Stacey Thalken</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/" title="Rebuilding CDC.gov"> <img src="https://s3.amazonaws.com/digitalgov/hands-website-design-sensvector-istock-getty-images-1356139194_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jan 02, 2025</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-reduce-remove-remediate-pdfs-and-government-websites" > <div class="card__content"> <h3 id="title-reduce-remove-remediate-pdfs-and-government-websites"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/">Reduce, remove, remediate: PDFs and government websites</a> </h3><div class="summary"> <p>In a recent governmentwide community discussion, we shared tips to remediate the use of PDFs on government websites, focusing on balancing needs, choosing formats, starting fixes, and ensuring documents are accessible for everyone.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/annette-super/ " title="Posts by Annette Super" rel="author" aria-label="Read more articles by Annette Super" >Annette Super</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/" title="Reduce, remove, remediate: PDFs and government websites"> <img src="https://s3.amazonaws.com/digitalgov/documents-mykyta-dolmatov-istock-getty-images-1179640294_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 31, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey" > <div class="card__content"> <h3 id="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/">Designing a multilingual future: A conversation with Laura Godfrey</a> </h3><div class="summary"> <p>On the eve of her retirement, Laura Godfrey reflects on multilingualism and equitable access to government information.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/bonnieAcameron.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/bonnie-cameron/ " title="Posts by Bonnie Cameron" rel="author" aria-label="Read more articles by Bonnie Cameron" >Bonnie Cameron</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/" title="Designing a multilingual future: A conversation with Laura Godfrey"> <img src="https://s3.amazonaws.com/digitalgov/language-maria-petrishina-istock-getty-images-1414107897_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 23, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study" > <div class="card__content"> <h3 id="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study"> <a href="https://digital.gov/2024/12/17/approaching-language-translations-to-provide-a-better-user-experience/">Approaching language translations to provide a better user experience: A Login.gov case study</a> </h3><div class="summary"> <p>Learn how the Login.gov team improved translations and added a new language to enhance their service.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Danielle-Lee.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/danielle-lee/ " title="Posts by Danielle Lee" rel="author" aria-label="Read more articles by Danielle Lee" >Danielle Lee</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/juliaelman.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/julia-solorzano/ " title="Posts by Julia Solórzano" rel="author" aria-label="Read more articles by Julia Solórzano" >Julia Solórzano</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/mitchellhenke.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/mitchell-henke/ " title="Posts by Mitchell Henke" rel="author" aria-label="Read more articles by Mitchell Henke" >Mitchell Henke</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/nickttng.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-ng/ " title="Posts by Nick Ng" rel="author" aria-label="Read more articles by Nick Ng" >Nick Ng</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-project-defaults" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-project-defaults"> <a href="https://18f.gsa.gov/2024/12/05/2024-12-5-18f-project-defaults/">18F project defaults</a> </h3> <p>18F collaborated on 31 government digital service projects in 2024, including the IRS Direct File Pilot and Notify.gov. To streamline processes, they shared five default templates for other project teams to adopt and improve efficiency and transparency on their own projects.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/12/05/2024-12-5-18f-project-defaults/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Dec 05, 2024</div> </div> </article> </div> </section> <section class="grid-container-desktop usa-section"> <div class="dg-collection"> <h2 class="dg-collection__header" > Resources on Content strategy </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/california-wildfires-guidance-for-u-s-government-websites-and-social-media/" title="California wildfires guidance for U.S. government websites and social media">California wildfires guidance for U.S. government websites and social media</a> </h3> <p class="usa-collection__description"> Addressing web and digital communications related to the California wildfires. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-decommissioning-sites/" title="An introduction to decommissioning sites">An introduction to decommissioning sites</a> </h3> <p class="usa-collection__description"> Learn how to decommission a federal agency website when it no longer provides value or meets user needs. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/introduction-to-multilingual-glossaries/" title="An introduction to multilingual glossaries">An introduction to multilingual glossaries</a> </h3> <p class="usa-collection__description"> Learn how to use multilingual glossaries to share common translations and contribute to consistent communication across government. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/hurricane-helene-guidance-for-us-government/" title="Hurricane Helene guidance for U.S. government websites and social media">Hurricane Helene guidance for U.S. government websites and social media</a> </h3> <p class="usa-collection__description"> Addressing web and digital communications related to Hurricane Helene </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-working-with-social-media-influencers/" title="An introduction to working with social media influencers">An introduction to working with social media influencers</a> </h3> <p class="usa-collection__description"> Learn how to partner with social media influencers and design, implement, and measure an influencer program. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/cdc-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://cdc.gov/ccindex/index.html" title="The CDC Clear Communication Index">The CDC Clear Communication Index</a> </h3> <p class="usa-collection__description"> The CDC Clear Communication Index is a research-based tool to help you develop and assess public communication materials. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/gsa-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.section508.gov/manage/section-508-assessment/2023/" title="FY 23 Governmentwide Section 508 Assessment">FY 23 Governmentwide Section 508 Assessment</a> </h3> <p class="usa-collection__description"> Report: Assessment of compliance with Section 508 requirements. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/img/digit-50.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="/resources/an-introduction-to-content/" title="An introduction to content">An introduction to content</a> </h3> <p class="usa-collection__description"> Best practices for creating clear, useful, digital content for federal websites and digital services. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/dotgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://get.gov/domains/moving/" title="Moving to .gov">Moving to .gov</a> </h3> <p class="usa-collection__description"> If you’re moving to .gov from another top-level domain, like .com, .org, or .us, here are some best practices to help you plan that transition. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/plainlanguage-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.plainlanguage.gov" title="PlainLanguage.gov">PlainLanguage.gov</a> </h3> <p class="usa-collection__description"> A resource to help federal employees write in plain language and comply with the Plain Writing Act of 2010. </p> </div> </li> </ul> </div> <div class="dg-collection"> <h2 class="dg-collection__header" > Tools and Services </h2> <ul class="usa-collection"> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/18f-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://18f.gsa.gov/" title="18F">18F</a> </h3> <p class="usa-collection__description"> We help government agencies fix technical problems, build products, and improve how government serves the public through technology. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://www.PlainLanguage.gov/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.PlainLanguage.gov/" title="PlainLanguage.gov">PlainLanguage.gov</a> </h3> <p class="usa-collection__description"> Guidance on the use of plain language for government communications and training for federal employees. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/pif-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.pif.gov/" title="Presidential Innovation Fellows">Presidential Innovation Fellows</a> </h3> <p class="usa-collection__description"> We help government agencies fix technical problems, build products, and improve how government serves the public through technology. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/pra-guide-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://pra.digital.gov/contact/" title="The Guide to the Paperwork Reduction Act">The Guide to the Paperwork Reduction Act</a> </h3> <p class="usa-collection__description"> Get help with the PRA, planning and submitting an information request, and finding your agency’s PRA contact. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/usds-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.usds.gov/" title="U.S. Digital Service">U.S. Digital Service</a> </h3> <p class="usa-collection__description"> We deploy small, responsive groups of designers, engineers, product managers, and bureaucracy specialists to work with and empower civil servants. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/10x-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://10x.gsa.gov/" title="10x">10x</a> </h3> <p class="usa-collection__description"> Provides funding for new technology projects or products across government, from the TTS office of investments. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/dotgov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://home.dotgov.gov/" title="DotGov Registry">DotGov Registry</a> </h3> <p class="usa-collection__description"> We make it easy to register and manage a .gov domain for US-based government organizations. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/logingov-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://www.login.gov/" title="Login.gov">Login.gov</a> </h3> <p class="usa-collection__description"> An identity management service that provides secure and private online access to participating government programs. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="/logos/open-opps-icon.png" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://OpenOpps.usajobs.gov/" title="Open Opportunities">Open Opportunities</a> </h3> <p class="usa-collection__description"> Discover opportunities across government that will help you build and make connections. </p> </div> </li> <li class="usa-collection__item"> <div class="usa-collection__img-wrapper"> <img class="usa-collection__img" src="https://www.google.com/s2/favicons?domain=https://cloud.gov/pages/documentation/why-use-pages/" alt="" aria-hidden="true" /> </div> <div class="usa-collection__body"> <h3 class="usa-collection__header"> <a class="usa-link" href="https://cloud.gov/pages/documentation/why-use-pages/" title="Pages">Pages</a> </h3> <p class="usa-collection__description"> A publishing platform that helps federal partners launch, maintain and manage Government websites. </p> </div> </li> </ul> </div> </section> <div class="usa-section usa-section--light"> <div class="grid-container grid-container-desktop"> <h2 id="dg-stream-pagination-header"> More News and Events on Content strategy</h2> <p>631 posts</p> <article class="card card-news--internal card-linked" aria-labelledby="title-rebuilding-cdc.gov" > <div class="card__content"> <h3 id="title-rebuilding-cdc.gov"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/">Rebuilding CDC.gov</a> </h3><div class="summary"> <p>Learn how the CDC.gov team used a bold “Clean Slate” approach to reimagine the site and meet real user needs.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/stacey-thalken/ " title="Posts by Stacey Thalken" rel="author" aria-label="Read more articles by Stacey Thalken" >Stacey Thalken</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2025/01/02/rebuilding-cdc-gov/" title="Rebuilding CDC.gov"> <img src="https://s3.amazonaws.com/digitalgov/hands-website-design-sensvector-istock-getty-images-1356139194_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Jan 02, 2025</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-reduce-remove-remediate-pdfs-and-government-websites" > <div class="card__content"> <h3 id="title-reduce-remove-remediate-pdfs-and-government-websites"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/">Reduce, remove, remediate: PDFs and government websites</a> </h3><div class="summary"> <p>In a recent governmentwide community discussion, we shared tips to remediate the use of PDFs on government websites, focusing on balancing needs, choosing formats, starting fixes, and ensuring documents are accessible for everyone.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-dark.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/annette-super/ " title="Posts by Annette Super" rel="author" aria-label="Read more articles by Annette Super" >Annette Super</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://digital.gov/img/digit-light.png" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/dmccleskey/ " title="Posts by Dawn Pointer McCleskey" rel="author" aria-label="Read more articles by Dawn Pointer McCleskey" >Dawn Pointer McCleskey</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/31/reduce-remove-remediate-pdfs-and-government-websites/" title="Reduce, remove, remediate: PDFs and government websites"> <img src="https://s3.amazonaws.com/digitalgov/documents-mykyta-dolmatov-istock-getty-images-1179640294_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 31, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey" > <div class="card__content"> <h3 id="title-designing-a-multilingual-future-a-conversation-with-laura-godfrey"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/">Designing a multilingual future: A conversation with Laura Godfrey</a> </h3><div class="summary"> <p>On the eve of her retirement, Laura Godfrey reflects on multilingualism and equitable access to government information.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/bonnieAcameron.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/bonnie-cameron/ " title="Posts by Bonnie Cameron" rel="author" aria-label="Read more articles by Bonnie Cameron" >Bonnie Cameron</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/12/23/designing-a-multilingual-future/" title="Designing a multilingual future: A conversation with Laura Godfrey"> <img src="https://s3.amazonaws.com/digitalgov/language-maria-petrishina-istock-getty-images-1414107897_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Dec 23, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study" > <div class="card__content"> <h3 id="title-approaching-language-translations-to-provide-a-better-user-experience-a-login.gov-case-study"> <a href="https://digital.gov/2024/12/17/approaching-language-translations-to-provide-a-better-user-experience/">Approaching language translations to provide a better user experience: A Login.gov case study</a> </h3><div class="summary"> <p>Learn how the Login.gov team improved translations and added a new language to enhance their service.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Danielle-Lee.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/danielle-lee/ " title="Posts by Danielle Lee" rel="author" aria-label="Read more articles by Danielle Lee" >Danielle Lee</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/juliaelman.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/julia-solorzano/ " title="Posts by Julia Solórzano" rel="author" aria-label="Read more articles by Julia Solórzano" >Julia Solórzano</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/mitchellhenke.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/mitchell-henke/ " title="Posts by Mitchell Henke" rel="author" aria-label="Read more articles by Mitchell Henke" >Mitchell Henke</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/nickttng.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/nick-ng/ " title="Posts by Nick Ng" rel="author" aria-label="Read more articles by Nick Ng" >Nick Ng</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Dec 17, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-18f-project-defaults" > <div class="card__content"> <div class="card__summary"> <h3 id="title-18f-project-defaults"> <a href="https://18f.gsa.gov/2024/12/05/2024-12-5-18f-project-defaults/">18F project defaults</a> </h3> <p>18F collaborated on 31 government digital service projects in 2024, including the IRS Direct File Pilot and Notify.gov. To streamline processes, they shared five default templates for other project teams to adopt and improve efficiency and transparency on their own projects.<em class="card__source source" >— via <a href="https://18f.gsa.gov/2024/12/05/2024-12-5-18f-project-defaults/" title="Read at 18F" >18F</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/18f-logo.png" alt="18f logo" /> </div> <div class="card__meta"> <div class="date">Dec 05, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-navigating-digital-acquisitions" > <div class="card__content"> <h3 id="title-navigating-digital-acquisitions"> <a href="https://digital.gov/2024/11/26/navigating-digital-acquisitions/">Navigating digital acquisitions</a> </h3><div class="summary"> <p>Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/AshleyO85.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/ashley-owens/ " title="Posts by Ashley Owens" rel="author" aria-label="Read more articles by Ashley Owens" >Ashley Owens</a > </div> </div> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/26/navigating-digital-acquisitions/" title="Navigating digital acquisitions"> <img src="https://s3.amazonaws.com/digitalgov/agile-project-development-flashvector-istock-getty-images-2149784445-2160477593_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 26, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset" > <div class="card__content"> <div class="card__summary"> <h3 id="title-publishing-federal-sales-data-how-we-used-design-studios-and-user-testing-to-develop-a-user-centered-dataset"> <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/">Publishing federal sales data: how we used design studios and user testing to develop a user-centered dataset</a> </h3> <p>The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/Publishing-Federal-Sales-Data/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Nov 19, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-crafting-quality-content-throughout-its-lifecycle" > <div class="card__content"> <h3 id="title-crafting-quality-content-throughout-its-lifecycle"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/">Crafting quality content throughout its lifecycle</a> </h3><div class="summary"> <p>Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle/" title="Crafting quality content throughout its lifecycle"> <img src="https://s3.amazonaws.com/digitalgov/content-plan-flashvector-istock-getty-images-1717953227_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 12, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-youve-launched-now-what-planning-for-the-future-of-your-content" > <div class="card__content"> <h3 id="title-youve-launched-now-what-planning-for-the-future-of-your-content"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/">You’ve launched, now what? Planning for the future of your content</a> </h3><div class="summary"> <p>Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/11/04/youve-launched-now-what-planning-for-the-future-of-your-content/" title="You’ve launched, now what? Planning for the future of your content"> <img src="https://s3.amazonaws.com/digitalgov/jack-russell-puppy-at-laptop-eva-blanco-istock-getty-images-1217036838-crop_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Nov 04, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-are-social-media-influencers-right-for-your-digital-media-campaign" > <div class="card__content"> <h3 id="title-are-social-media-influencers-right-for-your-digital-media-campaign"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/">Are social media influencers right for your digital media campaign?</a> </h3><div class="summary"> <p>Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.</p> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/10/10/are-social-media-influencers-right-for-your-digital-media-campaign/" title="Are social media influencers right for your digital media campaign?"> <img src="https://s3.amazonaws.com/digitalgov/social-media-influencer-marta-sher-istock-getty-images-1214053578_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Oct 10, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-simplifying-manual-accessibility-testing-how-plain-language-instructions-drive-compliance" > <div class="card__content"> <div class="card__summary"> <h3 id="title-simplifying-manual-accessibility-testing-how-plain-language-instructions-drive-compliance"> <a href="https://blog-nrrd.doi.gov/plain-language-accessibility/">Simplifying manual accessibility testing: How plain language instructions drive compliance</a> </h3> <p>Testing for accessibility ensures that digital services are usable for everyone. Explore how the Office of Natural Resources and Revenue (ONRR) streamlined their manual testing process with plain language instructions to create a more uniform testing methodology across their agency. By balancing detail with usability and continually updating resources, ONRR empowers both their small team and subject matter experts to meet Section 508 compliance.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/plain-language-accessibility/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Oct 07, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-delivering-a-digital-first-public-experience-one-agencys-plan" > <div class="card__content"> <h3 id="title-delivering-a-digital-first-public-experience-one-agencys-plan"> <a href="https://digital.gov/2024/09/23/delivering-a-digital-first-public-experience-one-agencys-plan/">Delivering a digital-first public experience: One agency’s plan</a> </h3><div class="summary"> <p>Learn how the U.S. General Services Administration is tackling the 100+ requirements of OMB memo M-23-22, Delivering a Digital-First Public Experience.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/JessicaMarine1.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/jessica-marine/ " title="Posts by Jessica Marine" rel="author" aria-label="Read more articles by Jessica Marine" >Jessica Marine</a > </div> </div> </div> </div> <div class="card__media"> <div class="media-featured"> <a href="https://digital.gov/2024/09/23/delivering-a-digital-first-public-experience-one-agencys-plan/" title="Delivering a digital-first public experience: One agency’s plan"> <img src="https://s3.amazonaws.com/digitalgov/completed-checklist-tasks-bullseye-calendar-icon-paperfox-gettyimages-1468937260_w800.png" aria-hidden="true" alt="" /> </a> </div> </div> <div class="card__meta"> <div class="date">Sep 23, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-a-journey-of-improvement-creating-a-self-assessment-for-digital-experience" > <div class="card__content"> <div class="card__summary"> <h3 id="title-a-journey-of-improvement-creating-a-self-assessment-for-digital-experience"> <a href="https://blog-nrrd.doi.gov/m-23-22-self-assessment/">A journey of improvement: Creating a self-assessment for digital experience</a> </h3> <p>Memo M-23-22 from the Office of Management and Budget provides guidance to federal agencies on delivering a digital-first public experience. To quantify its compliance with the memo, the Open Data, Design, and Development team at the Department of the Interior created and conducted a self-assessment of its digital products. The team used a scoring spreadsheet to measure compliance across categories like accessibility, design consistency, and mobile responsiveness. The results helped the team develop a plan to prioritize improvements and engage with leadership for support on other initiatives.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/m-23-22-self-assessment/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Aug 20, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-department-of-justice-recognizes-anniversary-of-executive-order-to-improve-access-for-people-with-limited-english-profiency" > <div class="card__content"> <div class="card__summary"> <h3 id="title-department-of-justice-recognizes-anniversary-of-executive-order-to-improve-access-for-people-with-limited-english-profiency"> <a href="https://www.justice.gov/opa/pr/justice-department-statement-anniversary-executive-order-13166-improving-access-services">Department of Justice recognizes anniversary of executive order to improve access for people with limited English profiency</a> </h3> <p>The Department of Justice recently marked the 24th anniversary of Executive Order 13166, which aims to improve access to federal services for individuals with limited English proficiency (LEP). Its Civil Rights Division reviewed language access plans across federal agencies, emphasizing progress in hiring and staff training, improving language assistance services, and expanding multilingual content. The department is committed to eliminating language barriers in federal programs, improving communication and access for all communities.<em class="card__source source" >— via <a href="https://www.justice.gov/opa/pr/justice-department-statement-anniversary-executive-order-13166-improving-access-services" title="Read at Department of Justice" >Department of Justice</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doj-logo.png" alt="doj logo" /> </div> <div class="card__meta"> <div class="date">Aug 12, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-department-of-labor-general-services-administration-to-centralize-government-benefits-information-on-usa.gov-and-usagov-en-espa%C3%B1ol" > <div class="card__content"> <div class="card__summary"> <h3 id="title-department-of-labor-general-services-administration-to-centralize-government-benefits-information-on-usa.gov-and-usagov-en-espa%C3%B1ol"> <a href="https://www.gsa.gov/about-us/newsroom/news-releases/department-of-labor-general-services-administration-to-centralize-government-be-08072024">Department of Labor, General Services Administration to centralize government benefits information on USA.gov and USAGov en Español</a> </h3> <p>In September 2024, Benefits.gov will be discontinued, with its services and information moved to USA.gov and USAGov en Español. This change, which aligns with Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, aims to create a seamless, user-friendly experience for accessing government benefits in both English and Spanish. The new platform, with a focus on equitable access to information, will feature improved navigation and benefit-finding tools.<em class="card__source source" >— via <a href="https://www.gsa.gov/about-us/newsroom/news-releases/department-of-labor-general-services-administration-to-centralize-government-be-08072024" title="Read at General Services Administration" >General Services Administration</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/gsa-logo.png" alt="gsa logo" /> </div> <div class="card__meta"> <div class="date">Aug 07, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-reassessing-priorities-adapting-to-additional-work-without-additional-resources" > <div class="card__content"> <div class="card__summary"> <h3 id="title-reassessing-priorities-adapting-to-additional-work-without-additional-resources"> <a href="https://blog-nrrd.doi.gov/work-priorities/">Reassessing priorities: Adapting to additional work without additional resources</a> </h3> <p>The Office of Natural Resources Revenue’s Open Data, Design, and Development (ODD) team is taking on management of a fourth website, despite being short-staffed. As a result, they have revisited and reprioritized their yearly goals. To do so, they utilized a prioritization matrix, developed a structured impact assessment, and laid out a transition plan. Their process ensured realistic workload adjustments, improved team morale, and highlighted the importance of practical goal-setting, especially when teams are short-staffed.<em class="card__source source" >— via <a href="https://blog-nrrd.doi.gov/work-priorities/" title="Read at Office of Natural Resources Revenue" >Office of Natural Resources Revenue</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/doi-revenuedata-logo.png" alt="doi-revenuedata logo" /> </div> <div class="card__meta"> <div class="date">Jul 23, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-introducing-the-department-of-homeland-security-customer-experience-toolkit" > <div class="card__content"> <div class="card__summary"> <h3 id="title-introducing-the-department-of-homeland-security-customer-experience-toolkit"> <a href="https://www.dhs.gov/cx/resources/guides-kits/cx-toolkit">Introducing the Department of Homeland Security customer experience toolkit</a> </h3> <p>The Department of Homeland Security’s Customer Experience Directorate developed a customer experience (CX) toolkit to help agencies implement CX strategies using a human-centered design approach. The toolkit offers resources to enhance service delivery, processes, and systems, following a “Ready, Set, Grow” framework for planning and implementation. It aims to serve as a reference for organizations bringing CX practices to their own agencies.<em class="card__source source" >— via <a href="https://www.dhs.gov/cx/resources/guides-kits/cx-toolkit" title="Read at Department of Homeland Security" >Department of Homeland Security</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/dhs-logo.png" alt="dhs logo" /> </div> <div class="card__meta"> <div class="date">Jul 16, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-designing-for-people-with-disabilities" > <div class="card__content"> <div class="card__summary"> <h3 id="title-designing-for-people-with-disabilities"> <a href="https://blog.usa.gov/designing-for-people-with-disabilities">Designing for people with disabilities</a> </h3> <p>The User Experience (UX) team at USA.gov’s Public Experience Portfolio recently conducted a study to analyze the experiences of individuals who access USA.gov through assistive technology. The team partnered with a local organization to gather insights from a diverse group of participants, many of whom are blind or deaf. The study revealed various habits and challenges faced by these users, such as a preference for mobile sites, difficulty with website carousels, and a reliance on clear headings and action-oriented descriptions. These findings can guide improvements in accessibility, such as clever link labeling and better navigation aids for assistive technology users.<em class="card__source source" >— via <a href="https://blog.usa.gov/designing-for-people-with-disabilities" title="Read at USA.gov" >USA.gov</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/usagov-logo.png" alt="usagov logo" /> </div> <div class="card__meta"> <div class="date">Jul 16, 2024</div> </div> </article> <article class="card card-news--internal card-linked" aria-labelledby="title-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital.govs-spring-2024-summit" > <div class="card__content"> <h3 id="title-bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital.govs-spring-2024-summit"> <a href="https://digital.gov/2024/07/08/bridge-the-gap-between-policy-and-implementation-impactful-solutions-and-strategies-for-success-from-digital-gov-spring-2024-summit/">Bridge the gap between policy and implementation: Impactful solutions and strategies for success from Digital.gov’s spring 2024 summit</a> </h3><div class="summary"> <p>The summit highlighted digital transformation, emphasizing the significance of recent OMB memos for improving accessibility and customer experience.</p> </div> <div class="authors-list authors-list--inline"> <div class="author usa-media-block"> <img class="author__photo-img usa-media-block__img" src="https://github.com/Frances-Carden.png?size=50" alt="" /> <div class="usa-media-block__body"> <a class="author__name" href="https://digital.gov/authors/frances-carden/ " title="Posts by Frances Carden" rel="author" aria-label="Read more articles by Frances Carden" >Frances Carden</a > </div> </div> </div> </div> <div class="card__media"> </div> <div class="card__meta"> <div class="date">Jul 08, 2024</div> </div> </article> <article class="card card-news--external card-linked" aria-labelledby="title-digital-front-door-expanding-access-to-va" > <div class="card__content"> <div class="card__summary"> <h3 id="title-digital-front-door-expanding-access-to-va"> <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/">Digital front door: Expanding access to VA</a> </h3> <p>More Veterans are turning to the U.S. Department of Veterans Affairs (VA) for healthcare and benefits, accessing these services online through tools like the VA Health and Benefits mobile app and VA.gov. With over 2.28 million app downloads and 17.8 million monthly visitors on VA.gov, these digital tools provide faster, easier, and more inclusive access to VA services. Learn more about how these technologies are often Veterans’ first interaction with VA by watching their latest video, Digital Front Door: Expanding Access to VA.<em class="card__source source" >— via <a href="https://digital.va.gov/office-of-information-and-technology/digital-front-door/" title="Read at U.S. Department of Veterans Affairs" >U.S. Department of Veterans Affairs</a ></em > </p> </div> </div> <div class="card__media"> <img src="/logos/va-logo.png" alt="va logo" /> </div> <div class="card__meta"> <div class="date">Jun 26, 2024</div> </div> </article> <ul class="pagination"> <li class="page active"> <a href="/topics/content-strategy/" class="pagination__link"> 1 </a> </li> <li class="page "> <a href="/topics/content-strategy/page/2/" class="pagination__link"> 2 </a> </li> <li class="page "> <a href="/topics/content-strategy/page/3/" class="pagination__link"> 3 </a> </li> <li class="page "> <a href="/topics/content-strategy/page/4/" class="pagination__link"> 4 </a> </li> <li 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