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title="JSON" type="application/json" href="https://catchthemes.com/wp-json/wp/v2/pages/289" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://catchthemes.com/xmlrpc.php?rsd" /> <meta name="generator" content="WordPress 6.7.1" /> <link rel='shortlink' href='https://catchthemes.com/?p=289' /> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://catchthemes.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fcatchthemes.com%2Fsupport%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://catchthemes.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fcatchthemes.com%2Fsupport%2F&#038;format=xml" /> <style>img#wpstats{display:none}</style> <meta name="generator" content="Easy Digital Downloads v3.3.5.2" /> <!-- There is no amphtml version available for this URL. --><link rel="icon" href="https://catchthemes.com/wp-content/uploads/2016/11/cropped-catchthemes-favicon-32x32.png" sizes="32x32" /> <link rel="icon" href="https://catchthemes.com/wp-content/uploads/2016/11/cropped-catchthemes-favicon-192x192.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://catchthemes.com/wp-content/uploads/2016/11/cropped-catchthemes-favicon-180x180.png" /> <meta name="msapplication-TileImage" content="https://catchthemes.com/wp-content/uploads/2016/11/cropped-catchthemes-favicon-270x270.png" /> <!-- This site is optimized with the Catch Web Tools v2.7.5 - https://catchplugins.com/plugins/catch-web-tools/ --> <!-- CWT Webmaster Tools --> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-31662278-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-31662278-1'); </script> <!-- CWT Opengraph Tools --> <!-- CWT SEO --> <!-- CWT Custom CSS --> <!-- / Catch Web Tools plugin. --> <style type="text/css" id="wp-custom-css"> #section-header #select-theme { padding: 10px 24px 12px 10px; margin-top: 14px; } .single-download .edd_download_quantity_wrapper { display: none; } .single-post .posted-on .updated { display: block; } .single-post .posted-on .published { display: none; } #cookie-law-info-bar[data-cli-style="cli-style-v2"] { padding: 10px 25px } .cli-style-v2, .cli-plugin-button, .cli-plugin-button:visited, .medium.cli-plugin-button, .medium.cli-plugin-button:visited { font-size: 12px; } .cli-style-v2 .cli-bar-btn_container .cli-plugin-button { margin-top: 0; margin-bottom: 0; } #bbpress-forums fieldset.bbp-form select { height: auto; } #bbpress-forums fieldset select#bbp_forum_id { max-width: 100%; } #bbpress-forums li.bbp-body ul.forum, #bbpress-forums li.bbp-body ul.topic { padding: 14px 15px; } #bbpress-forums .bbp-forum-title { font-size: 16px; font-weight: bold; } #bbpress-forums .bbp-has-subforums ul { margin-left: 15px } #bbpress-forums .bbp-forums-list .bbp-forum { display: block; margin-left: 15px; } #bbpress-forums .bbp-forums-list .bbp-forum { font-size: 13px; margin-top: 7px; } #edd_checkout_form_wrap .edd-payment-icons { justify-content: center; } </style> <meta name="generator" content="WP Rocket 3.17.3" data-wpr-features="wpr_defer_js wpr_minify_css wpr_desktop" /></head> <body class="page-template page-template-templates page-template-support-page page-template-templatessupport-page-php page page-id-289 wp-custom-logo edd-js-none"> <div data-rocket-location-hash="54257ff4dc2eb7aae68fa23eb5f11e06" id="page" class="site"> <a class="skip-link screen-reader-text" href="#content">Skip to content</a> <header data-rocket-location-hash="e6dec5522a8b56befa615ed1945d2e58" id="masthead" class="site-header" role="banner"> <div data-rocket-location-hash="0322d710534c4d5fb4dc587b04b9c0b1" class="wrapper"> <div class="site-header-main"> <div class="site-branding"> <div class="site-logo"><a href="https://catchthemes.com/" class="custom-logo-link" rel="home"><img width="80" height="80" src="https://catchthemes.com/wp-content/uploads/2016/11/catchthemes-logo.png" class="custom-logo" alt="Catch Themes Logo" decoding="async" srcset="https://catchthemes.com/wp-content/uploads/2016/11/catchthemes-logo.png 80w, https://catchthemes.com/wp-content/uploads/2016/11/catchthemes-logo-62x62.png 62w" sizes="(max-width: 80px) 85vw, 80px" /></a></div><!-- #site-logo --> <div class="site-identity"> <p class="site-title"><a href="https://catchthemes.com/" rel="home">Catch Themes</a></p> <p class="site-description">Premium Responsive WordPress Themes with advanced functionality and awesome support. Simple, Clean and Lightweight Responsive WordPress Themes</p> </div><!-- .site-header --> </div><!-- .site-branding --> <button id="menu-toggle" class="menu-toggle"><span class="menu-label">Menu</span></button> <div id="site-header-menu" class="site-header-menu"> <nav id="site-navigation" class="main-navigation" role="navigation" aria-label="Primary Menu"> <div class="menu-main-container"><ul id="menu-main" class="primary-menu"><li id="menu-item-103296" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-103296"><a href="https://catchthemes.com/">Home</a></li> <li id="menu-item-304285" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-304285"><a href="https://catchthemes.com/fse-pro-plugin/">FSE Pro Plugin</a></li> <li id="menu-item-187306" class="menu-item menu-item-type-taxonomy menu-item-object-download_category menu-item-187306"><a href="https://catchthemes.com/themes/category/premium-wordpress-themes/">Themes</a></li> <li id="menu-item-103299" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103299"><a href="https://catchthemes.com/features/">Features</a></li> <li id="menu-item-103300" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103300"><a href="https://catchthemes.com/wordpress-web-hosting/">Hosting</a></li> <li id="menu-item-103301" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-289 current_page_item menu-item-103301"><a href="https://catchthemes.com/support/" aria-current="page">Support</a></li> <li id="menu-item-103302" class="menu-item menu-item-type-taxonomy menu-item-object-category menu-item-103302"><a href="https://catchthemes.com/blog/">Blog</a></li> <li id="menu-item-103304" class="myaccount menu-item menu-item-type-post_type menu-item-object-page menu-item-103304"><a href="https://catchthemes.com/my-account/">My Account</a></li> </ul></div> </nav><!-- .main-navigation --> </div><!-- .site-header-menu --> </div><!-- .site-header-main --> </div><!-- .wrapper --> </header><!-- .site-header --> <div data-rocket-location-hash="9aeef69b3a30307314ed240f74205056" id="content" class="site-content"> <div data-rocket-location-hash="e80343eeae638b45e11eebf76f81be0a" id="primary" class="content-area"> <main id="main" class="site-main" role="main"> <article id="post-289" class="post-289 page type-page status-publish hentry"> <div id="section-header" class="sections background-image"> <div class="wrapper"> <header class="entry-header"> <h1 class="entry-title">Support</h1> </header><!-- .entry-header --> <div class="entry-summary"> <p>We have listed an array of support topics to ensure that your experience with Catch Themes remains smooth and easy. The topics have been arranged in an order that should help setup your theme and be on the go immediately.</p> </div><!-- .entry-summary --> </div><!-- .wrapper --> </div><!-- #section-header --> <div class="entry-containter"> <div class="wrapper"> <div class="entry-content"> <div id="section-support-archives" class="two-columns"> <div class="hentry section-theme-instructions"> <div class="support-lists-wrap"> <h2>Theme Instructions</h2> <p>Please refer to our Theme Instructions written in readme.txt that comes with your theme zip file. We recommend that you read these instructions before activating any of the themes as these contain important setup and configuration details.</p> <p class="button"><a class="button-minimal blue" href="https://catchthemes.com/theme-instructions/">View Theme Instructions</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> <div class="hentry section-support-faq"> <div class="support-lists-wrap"> <h2>Frequently Asked Question</h2> <p>We have assembled a list of the most frequently asked questions and answered them for your easy reference. The list will continually evolve as we encounter new questions. Check back frequently…</p> <p class="button"><a class="button-minimal blue" href="https://catchthemes.com/frequently-asked-questions/">View F.A.Q.</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> <div class="hentry section-support-forum"> <div class="support-lists-wrap"> <h2>Support Forum</h2> <p>If you cannot find your answer in theme instruction and FAQ then support forum is the best place to ask questions. Only members will be able to view and post in premium support forums, while other forums are accessible to all.</p> <p class="button"><a class="button-minimal blue" href="https://catchthemes.com/support-forum">Access Support Forum</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> <div class="hentry section-support-hire-customizer"> <div class="support-lists-wrap"> <h2>Hire a Customizer</h2> <p>We also provide customization service through our design and development team. If you need help in installation and customization of our themes, then you can request for customization service via our Request Customizer button.</p> <p class="button"><a class="button-minimal blue" href="http://catchthemes.com/hire-customizer/">Hire Now</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> <div class="hentry section-support-hosting"> <div class="support-lists-wrap"> <h2>WordPress Web Hosting</h2> <p>When you buy themes from us to build up your website, we want to make sure, you use an excellent hosting server, which is affordable and at the same time, technically sound. We have identified four such servers that we recommend here. These web hosts are within justifiable budget and offer hassle free great services for your private blogs or even sizable projects!</p> <p class="button"><a class="button-minimal blue" href="http://catchthemes.com/wordpress-web-hosting/">View Recommended Hosting</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> <div class="hentry section-support-premium-ticket"> <div class="support-lists-wrap"> <h2>Premium Support Ticket</h2> <p>If your issue is highly urgent and if you have not been able to solve it through above mentioned services, you can send us a Support Ticket, which will serve as your final resort for problem solving.</p> <p class="button"><a class="button-minimal blue" href="https://catchthemes.com/support-ticket/">Submit Ticket</a></p> </div><!-- .support-lists-wrap --> </div><!-- .hentry --> </div><!-- #section-support-archives --> </div><!-- .entry-content --> </div><!-- .wrapper --> </div><!-- .entry-containter --> </article><!-- #post-## --> </main><!-- .site-main --> </div><!-- .content-area --> </div><!-- .wrapper --> </div><!-- .site-content --> <footer data-rocket-location-hash="f90ebf7dd594cc918b0ff1b5922f8236" id="colophon" class="site-footer" role="contentinfo"> <div data-rocket-location-hash="85f6ef700bd4bf5af7ae921fea176bbe" class="wrapper site-inner"> <nav class="footer-navigation" role="navigation" aria-label="Footer Menu"> <div class="menu-footer-container"><ul id="menu-footer" class="footer-menu"><li id="menu-item-291959" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-291959"><a href="https://catchthemes.com/">Home</a></li> <li id="menu-item-103305" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103305"><a href="https://catchthemes.com/about-us/">About Us</a></li> <li id="menu-item-103306" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103306"><a href="https://catchthemes.com/contact-us/">Contact Us</a></li> <li id="menu-item-103307" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103307"><a href="https://catchthemes.com/join-our-team/">Join Our Team</a></li> <li id="menu-item-103308" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-103308"><a href="https://catchthemes.com/terms-conditions/">Terms &#038; 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