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ecl-menu__item ecl-menu__items-previous ecl-button--icon-only" type="button" data-ecl-menu-items-previous tabindex="-1" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--s ecl-icon--rotate-270 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg><span class="ecl-button__label" data-ecl-label="true">Previous items</span></span></button><button class="ecl-button ecl-button--ghost ecl-menu__item ecl-menu__items-next ecl-button--icon-only" type="button" data-ecl-menu-items-next tabindex="-1" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--s ecl-icon--rotate-90 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg><span class="ecl-button__label" data-ecl-label="true">Next items</span></span></button><ul class="ecl-menu__list" data-ecl-menu-list><li class="ecl-menu__item" data-ecl-menu-item id="ecl-menu-item-ecl-menu-1977061634-0"><a href="/index_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Home" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-0-link" >Página principal</a></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-1977061634-1"><a href="/principles-countries-history_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Principles, countries, history" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-1-link" >Princípios, países, história</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Aceder a sub-elementos" aria-describedby="ecl-menu-item-ecl-menu-1977061634-1-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/principles-and-values_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Principles and values" >Princípios e valores</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/facts-and-figures-european-union_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Facts and figures on the European Union " >Factos e números sobre a União Europeia </a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/eu-countries_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="EU countries" >Países da UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/eu-enlargement_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="EU enlargement" >Alargamento da UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/history-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="History of the EU" >História da UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/symbols_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Symbols" >Símbolos</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/languages_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Languages" >Línguas</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/principles-countries-history/eu-made-easy_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="EU made easy" >A UE ao seu alcance</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/principles-countries-history_pt" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Ver tudo</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-1977061634-2"><a href="/institutions-law-budget_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Institutions, law, budget" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-2-link" >Instituições, direito, orçamento</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Aceder a sub-elementos" aria-describedby="ecl-menu-item-ecl-menu-1977061634-2-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/institutions-law-budget/institutions-and-bodies_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Institutions and bodies" >Instituições e organismos</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/institutions-law-budget/leadership_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Leadership " >Liderança</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/institutions-law-budget/law_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Law" >Legislação </a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/institutions-law-budget/budget_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Budget" >Orçamento</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/institutions-law-budget/euro_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="The Euro" >O euro</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/institutions-law-budget_pt" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Ver tudo</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-1977061634-3"><a href="/priorities-and-actions_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Priorities and actions" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-3-link" >Prioridades e ações</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Aceder a sub-elementos" aria-describedby="ecl-menu-item-ecl-menu-1977061634-3-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/priorities-and-actions/eu-priorities_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="EU priorities" >Prioridades da UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/priorities-and-actions/actions-topic_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Actions by topic" >Ações por tema</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/priorities-and-actions/european-years_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="European years" >Os Anos Europeus</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/priorities-and-actions/eu-support-ukraine_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="EU support for Ukraine" >Apoio da UE à Ucrânia</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/priorities-and-actions_pt" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Ver tudo</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-1977061634-4"><a href="/live-work-study_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Live, work, study" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-4-link" >Viver, trabalhar, estudar</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Aceder a sub-elementos" aria-describedby="ecl-menu-item-ecl-menu-1977061634-4-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/living-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Living in the EU" >Viver na UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/travelling-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Travelling in the EU" >Viajar na UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/participate-interact-vote_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Participate, interact, vote" >Participar, interagir, votar</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/immigration-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Immigration to the EU" >Imigrar para a UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/working-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Working in the EU" >Trabalhar na UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/doing-business-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Doing business in the EU" >Fazer negócios na UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/import-and-export_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Import and export" >Importação e exportação</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/funding-grants-subsidies_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Funding, grants, subsidies" >Financiamento, subvenções e subsídios</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/public-contracts_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Public contracts" >Contratos públicos</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/studying-and-training-eu_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Studying and training in the EU" >Estudos e formação na UE</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/live-work-study/jobs-and-traineeships-eu-institutions_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Jobs and traineeships in EU institutions" >Empregos e estágios nas instituições da UE</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/live-work-study_pt" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Ver tudo</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-1977061634-5"><a href="/news-and-events_pt" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="News and events" data-ecl-menu-link id="ecl-menu-item-ecl-menu-1977061634-5-link" >News and events</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Aceder a sub-elementos" aria-describedby="ecl-menu-item-ecl-menu-1977061634-5-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/eu/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/news-and-events/events_pt" class="ecl-link ecl-link--standalone ecl-menu__sublink" 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ecl-breadcrumb__current-page" data-ecl-breadcrumb-item="static" aria-current="page">A resposta às suas perguntas</li></ol></nav><div class="ecl-page-header__info"><h1 class="ecl-page-header__title"><span>Europe Direct – a resposta às suas perguntas sobre a UE</span></h1></div></div></div> </div> <main class="ecl-u-pb-xl" id="main-content" data-inpage-navigation-source-area="h2.ecl-u-type-heading-2, div.ecl-featured-item__heading"> <div class="ecl-container"> <div class="ecl-row"> <div class="ecl-col-s-12 ewcms-top-sidebar"> <div> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> </div> <div class="ecl-row"> <div class="ecl-col-s-12"> <div id="block-ewcms-theme-main-page-content" data-inpage-navigation-source-area="h2, div.ecl-featured-item__heading" class="ecl-u-mb-l"> <article dir="ltr" lang="pt"> <div> <div class="ecl-u-mb-2xl"> <a id="paragraph_327"></a> <div class="ecl"><p>Como arranjar emprego noutro país europeu? O meu voo foi cancelado. Quais são os meus direitos? A que tipo de subsídios da UE se pode candidatar a minha organização? É seguro fazer compras pela Internet noutro país da UE? Existem regras da UE que garantam a qualidade dos alimentos?</p> <p>Estas são algumas das perguntas mais frequentes sobre a UE. Nós podemos responder-lhes.</p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_328"></a> <h2 class="ecl-u-type-heading-2">O que fazemos</h2> <div class="ecl"><p>O Centro de Contacto Europe Direct é gerido pela Comissão Europeia. Respondemos a todas as perguntas do público sobre a União Europeia, por telefone ou correio eletrónico. Entre os nossos colaboradores, há falantes nativos das <a href="/principles-countries-history/languages_pt"> 24 línguas oficiais da UE</a>, bem como do ucraniano e do russo.</p> <p>Podemos</p> <ul> <li>responder imediatamente às <strong>perguntas de caráter geral</strong> sobre a UE,</li> <li>ajudá-lo a <strong>navegar nas páginas Web das instituições da UE</strong>,</li> <li>procurar informações especializadas e, se necessário, colocar a pergunta a um perito da Comissão Europeia em seu nome,</li> <li>dar-lhe os <strong>contactos</strong> das melhores fontes para obter mais informações e conselhos,</li> <li>fornecer-lhe <strong>informações factualmente corretas e atualizadas</strong>, no âmbito da nossa missão de serviço público. embora as nossas respostas nunca sejam juridicamente vinculativas</li> </ul></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_329"></a> <h2 class="ecl-u-type-heading-2">O que não podemos fazer</h2> <div class="ecl"><p>O serviço Europe Direct não pode:</p> <ul> <li>registar ou transmitir queixas/problemas (mas podemos indicar-lhe quem deve contactar)</li> <li>comentar as políticas europeias</li> <li>dar conselhos jurídicos ou interpretar a legislação europeia</li> <li>tratar de assuntos que não sejam da competência da UE</li> <li>ajudá-lo a divulgar as suas opiniões políticas sobre os assuntos europeus No entanto, pode apresentar observações sobre propostas específicas da UE <a href="https://ec.europa.eu/info/law/better-regulation/have-your-say_pt" class="ecl-link">neste sítio Web</a> ou seguir-nos e fazer comentários nas <a href="/contact-eu/social-media-channels_pt">redes sociais</a>. Também pode influenciar a política da UE através do debate político público com os seus representantes eleitos a nível nacional e europeu.</li> </ul></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_330"></a> <h2 class="ecl-u-type-heading-2">Como utilizar o Europe Direct</h2> <div class="ecl"><p>Os nossos serviços são gratuitos. Pode ligar-nos de qualquer parte da UE para o 00 800 6 7 8 9 10 11. São raros os casos de operadores de telecomunicações que não autorizam as chamadas para este número ou cobram essas chamadas. É por esta razão que também nos pode contactar através de <a href="/contact-eu/call-us_pt">números nacionais</a> em cada país.</p> <p>Pode escrever-nos e telefonar-nos a partir de qualquer parte do mundo. Se nos ligar de fora da UE, paga a chamada à tarifa normal da rede. Também nos pode telefonar pela Internet.</p> <p>Fora do nosso horário de funcionamento – <strong>dias úteis entre as 9h00 e as 18h00 (hora de Bruxelas</strong>) – pode deixar uma mensagem ou pedir para que o contactemos utilizando <a href="/contact-eu/write-us_pt">este formulário</a>.</p> <p>Regra geral, respondemos às perguntas por escrito no prazo de três dias, mas podemos demorar mais tempo a responder a perguntas especialmente complexas. Em média, atendemos os telefonemas em 15 segundos.</p></div> </div> <div class="ecl-u-mb-2xl"> <a id="paragraph_331"></a> <h2 class="ecl-u-type-heading-2">Your Europe</h2> <div class="ecl"><p>O portal <a href="https://europa.eu/youreurope/citizens/index_pt.htm" class="ecl-link">Your Europe</a> dá-lhe mais informações sobre os seus direitos práticos ao abrigo da legislação da UE e, em alguns casos, pode prestar-lhe aconselhamento jurídico sobre como os fazer valer.</p></div> </div> </div> </article> </div> </div> </div> <div class="ecl-row"> <div class="ecl-col-s-12"> <div> <div id="block-ewcms-theme-socialshare"> <div class="ecl-social-media-share"> <p class="ecl-social-media-share__description"> Partilhar esta página </p> <script type="application/json">{"service":"share","version":"2.0","networks":["twitter","facebook","linkedin","email","more"],"display":"icons","stats":true,"selection":true}</script> </div> </div> </div> </div> </div> </div> </main> <div 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