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" class="article-title"> Onde posso ver meu histórico de compras e recibos? </h1> <!--<div class="article-author"> <div class="article-meta"> <ul class="meta-group"> <li class="meta-data"><time datetime="2024-05-13T13:08:46Z" title="2024-05-13T13:08:46Z" data-datetime="relative">13 de Maio de 2024 13:08</time></li> <li class="meta-data">Atualizado</li> </ul> </div> </div>--> </header> <section class="article-info"> <div class="article-content"> <div class="article-body"><p><span style="font-weight: 400;">Se sua compra foi feita em um desktop, laptop ou navegador móvel, você pode ver seu histórico de compras e recibos na guia&nbsp;<strong>Compras&nbsp;</strong>das <a href="https://vimeo.com/settings/billing/purchases" target="_blank" rel="noopener noreferrer"><strong>configurações de cobrança</strong></a><strong> do Vimeo.</strong></span></p> <p><span style="font-weight: 400;">Se suas compras tiverem sido feitas por meio de um app para dispositivo móvel, você pode encontrar essas informações no histórico de pedidos do aparelho.&nbsp;</span></p> <p>Neste artigo, você descobrirá:</p> <ul> <li><a href="#h_01GJJMJZDFKXBC083Z816PA4E2" target="_self">Onde consultar seu histórico de compras de assinatura</a></li> <li><a href="#h_01GJJMRZDNCAWAYZ3EQE03MRWV" target="_self">Onde encontrar e imprimir seus recibos</a></li> <li><a href="#h_01HSKRW65GWWCVZKZ72099X5R3">Como faço para baixar um PDF do meu recibo?</a></li> <li><a href="#h_01FH9KEHZAKXQJFGA5HE7JCYTY" target="_self">Como adicionar informações customizadas ao seu recibo</a></li> <li><a href="#h_01FH9KCGPASR0N2002T91PZG9E" target="_self" rel="undefined">Onde encontrar seu histórico de compras, se feito por meio de um aplicativo móvel</a></li> </ul> <h3 id="h_01GJJMJZDFKXBC083Z816PA4E2">Como faço para consultar o histórico de compras da minha assinatura do Vimeo?</h3> <p>Para consultar seu histórico de compras de assinaturas:</p> <ol> <li> <span style="font-weight: 400;">Visite </span><a href="https://vimeo.com/settings/account/general"><span style="font-weight: 400;"><strong>as configurações da sua conta</strong></span></a>do Vimeo<span style="font-weight: 400;"><strong>e</strong> selecione </span><strong><a href="https://vimeo.com/settings/billing/purchases" target="_blank" rel="noopener noreferrer">Faturamento &gt; Compras</a></strong><span style="font-weight: 400;">.&nbsp;</span> </li> <li><span style="font-weight: 400;">Lá, você verá uma lista de tudo o que comprou no Vimeo, incluindo a data original em que iniciou sua assinatura paga do Vimeo.&nbsp;</span></li> <li><span style="font-weight: 400;">Use o menu suspenso <strong>Ano </strong>para ver todas as compras feitas nos anos anteriores.</span></li> </ol> <h3 id="h_01GJJMRZDNCAWAYZ3EQE03MRWV">Onde posso ver e imprimir meus recibos? :</h3> <p>Para visualizar e imprimir seus recibos:&nbsp;</p> <ol> <li><span style="font-weight: 400;">Faça login no Vimeo, selecione seu avatar no canto superior direito e selecione <strong>Configurações</strong>.<br><img src="https://lh7-us.googleusercontent.com/31p_xWCpBGoRvFyfBPSf2oinGgLuoXHMSgoCastDbuS30J5hCcAEi_1edzkUaksUbMR006ya5k0vxHtJ8Z9VJrg3t43UZom5wVrZ95VJuKX-54pQkl9ot4p7b0LEnrvkqpR_5ErdfY1DXdHkQsn-p0c" width="264.957849075135" height="576"><br></span></li> <li><a href="https://vimeo.com/settings/billing/purchases" target="_blank" rel="noopener noreferrer"><strong>Selecione Billing &gt; Purchases.</strong></a><span style="font-weight: 400;"></span> </li> <li><span style="font-weight: 400;">Escolha o ano relevante no menu suspenso no lado direito.&nbsp;</span></li> <li> <span style="font-weight: 400;">Selecione </span><strong>Reenviar</strong>.<br><img src="/hc/article_attachments/21964616051217" alt="Captura de tela 2024-01-26 em 2.34.44 AM.png" width="350" height="230"> </li> <li> <span style="font-weight: 400;">O recibo será enviado diretamente para o seu endereço de e-mail cadastrado.&nbsp;<br></span><span style="font-weight: 400;">💡Dica</span><strong>: </strong><span style="font-weight: 400;">Caso não receba o e-mail, não deixe de verificar sua pasta de spam ou qualquer pasta filtrada. As instruções sobre como ajudar os e-mails do Vimeo a chegarem à sua caixa de entrada variam de acordo com o provedor de e-mail - incluímos algumas abaixo.</span> </li> </ol> <ul> <li style="list-style-type: none;"> <ul> <li style="list-style-type: none;"> <ul> <li style="font-weight: 400;" aria-level="3"><strong><a href="https://support.google.com/mail/answer/1366858?hl=en&amp;ref_topic=3394652" target="_blank" rel="noopener noreferrer">Gmail</a></strong></li> <li style="font-weight: 400;" aria-level="3"><strong><a href="https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce#:~:text=On%20the%20Tools%20menu%2C%20click,Safe%20Senders%20List%20check%20box." target="_blank" rel="noopener noreferrer">Outlook</a></strong></li> <li style="font-weight: 400;" aria-level="3"><strong><a href="https://help.yahoo.com/kb/new-mail-for-desktop/emails-received-yahoo-mail-sln28074.html" target="_blank" rel="noopener noreferrer">Yahoo! Mail </a></strong></li> </ul> </li> </ul> </li> </ul> <h3 id="h_01HSKRW65GWWCVZKZ72099X5R3">Como faço para baixar um PDF do meu recibo?</h3> <p>Se você seguir as etapas acima para <strong>reenviar</strong> seu recibo nas <a href="https://vimeo.com/settings/billing/purchases" target="_blank" rel="noopener noreferrer">configurações de faturamento</a>, observe que todos os e-mails de recibo gerados têm a opção <strong>Visualizar o recibo em um navegador</strong> .&nbsp;</p> <ol> <li style="list-style-type: none;"> <ol> <li>No e-mail, clique com o botão direito em <strong>Visualizar o recibo em um navegador</strong>.</li> <li>Clique <strong>em Imprimir</strong>.</li> <li>Selecione <strong>Salvar como PDF</strong>.</li> </ol> </li> </ol> <h3 id="h_01FH9KEHZAKXQJFGA5HE7JCYTY">Como adiciono informações customizadas a um recibo?</h3> <p><strong>Para compras anteriores:</strong></p> <p><span style="font-weight: 400;">Não é possível adicionar ou ajustar informações nos recibos de compras anteriores (assinatura ou associação) sem </span><strong><a href="https://vimeo.com/help/contact" target="_blank" rel="noopener noreferrer">entrar em contato com o</a></strong><span style="font-weight: 400;"> Suporte. </span></p> <p><span style="font-weight: 400;">Em sua mensagem, inclua as informações que você gostaria de adicionar ou ajustar em seu recibo, exatamente como você gostaria que elas aparecessem. Um membro da nossa equipe entrará em contato com você o mais rápido possível.</span></p> <p><strong>Para compras futuras:&nbsp;</strong></p> <p><span style="font-weight: 400;">Se você precisar que um endereço de cobrança personalizado ou ID de IVA seja incluído em suas faturas para compras futuras, você pode selecionar </span><strong>Adicionar ID de IVA</strong><span style="font-weight: 400;"> na página de </span><strong><a href="https://help.vimeo.com/hc/pt/articles/12425433734929#h_01FH9HA8RZC69EEZ1H1MC2K5RY" target="_blank" rel="noopener noreferrer">pagamento durante sua compra inicial</a></strong><span style="font-weight: 400;">&nbsp;ou acessar a seção </span><a href="https://vimeo.com/settings/billing/payment_methods" target="_blank" rel="noopener noreferrer"><strong>Formas de</strong></a><span style="font-weight: 400;"> pagamento das configurações da sua conta e selecionar </span><strong>Adicionar ID de IVA</strong><span style="font-weight: 400;"> antes da renovação. Isso incluirá o ID de IVA e o endereço de cobrança em todas as faturas futuras .&nbsp;</span></p> <p><strong>Dica 💡: </strong><span style="font-weight: 400;">Se você é <a href="https://help.vimeo.com/hc/pt/articles/12425417783697-Team-member-types" target="_blank" rel="noopener noreferrer"><strong>membro da equipe</strong></a> em uma conta do Vimeo, não consegue gerenciar suas configurações na página de configurações de cobrança. Entre em contato com o proprietário da conta para obter mais assistência. </span></p> <p><span style="font-weight: 400;">Se você for proprietário de uma conta e não conseguir gerenciar suas configurações de cobrança, entre em contato </span><strong><a href="https://vimeo.com/help/contact" target="_blank" rel="noopener noreferrer">com o Suporte </a></strong><span style="font-weight: 400;">para obter mais assistência</span>.</p> <h3 id="h_01FH9KCGPASR0N2002T91PZG9E">Comprei minha assinatura do Vimeo por meio de um aplicativo para dispositivo móvel. Como faço para ver meu histórico de compras?</h3> <p><span style="font-weight: 400;">Se sua compra foi feita por meio da Apple/iTunes, você pode encontrar as instruções do Suporte da Apple sobre como visualizar seu histórico de pedidos em “ Exibir seu</span><strong><a href="https://support.apple.com/en-us/HT204088" target="_blank" rel="noopener noreferrer">histórico de compras na App Store, iTunes Store e outros serviços de mídia da Apple</a></strong><span style="font-weight: 400;">”.&nbsp;</span></p> <p><span style="font-weight: 400;">Se sua compra foi feita pelo Google Play, você pode encontrar instruções na Ajuda do Google Play sobre como visualizar seu histórico de pedidos em “</span><strong><a href="https://support.google.com/googleplay/answer/2850369?hl=en" target="_blank" rel="noopener noreferrer">Revisar seu histórico de pedidos</a></strong><span style="font-weight: 400;">”.</span></p> <p>&nbsp;</p></div> </div> </section> <footer> <div class="article-footer"> </div> <div style="color:green; padding-bottom: 50px;" class="downvote-success-message"> </div> <div class="article-votes"> <span class="article-votes-question" id="article-votes-label">Este artigo foi útil?</span> <div class="article-votes-controls" role="group" aria-labelledby="article-votes-label"> <button type="button" class="button article-vote article-vote-up" data-helper="vote" data-item="article" data-type="up" data-id="12425433812369" data-upvote-count="35" data-vote-count="389" data-vote-sum="-319" data-vote-url="/hc/pt/articles/12425433812369/vote" data-value="null" data-label="Utilizadores que acharam útil: 35 de 389" data-selected-class="button-primary" aria-label="O artigo foi útil" aria-pressed="false">Sim</button> <button type="button" class="button article-vote article-vote-down" data-helper="vote" data-item="article" data-type="down" data-id="12425433812369" data-upvote-count="35" data-vote-count="389" data-vote-sum="-319" data-vote-url="/hc/pt/articles/12425433812369/vote" data-value="null" data-label="Utilizadores que acharam útil: 35 de 389" data-selected-class="button-primary" aria-label="O artigo não foi útil" aria-pressed="false">Não</button> </div> <small class="article-votes-count"> <span class="article-vote-label" data-helper="vote" data-item="article" data-type="label" data-id="12425433812369" data-upvote-count="35" data-vote-count="389" data-vote-sum="-319" data-vote-url="/hc/pt/articles/12425433812369/vote" data-value="null" data-label="Utilizadores que acharam útil: 35 de 389">Utilizadores que acharam útil: 35 de 389</span> </small> <div class="downvote-message"> <iframe id="article_feedback_form_frame" style="height:500px; width: 100%; border:0;" src="/hc/pt/requests/new?question=&tf_14926078681617=https://vimeosupport.zendesk.com/hc/pt/articles/12425433812369-Onde-posso-ver-meu-hist%C3%B3rico-de-compras-e-recibos&ticket_form_id=14926109199377"></iframe> </div> </div> <div class="article-return-to-top"> <a href="#article-container"> Voltar ao topo <svg xmlns="http://www.w3.org/2000/svg" class="article-return-to-top-icon" width="20" height="20" focusable="false" viewBox="0 0 12 12" aria-hidden="true"> <path fill="none" stroke="currentColor" stroke-linecap="round" d="M3 4.5l2.6 2.6c.2.2.5.2.7 0L9 4.5"/> </svg> </a> </div> </footer> <div class="article-relatives"> <div data-recent-articles></div> <section class="related-articles"> <h2 class="related-articles-title">Artigos relacionados</h2> <ul> <li> <a href="/hc/pt/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBFx7CytEjoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGNkQVNCzoLbG9jYWxlSSIHcHQGOgZFVDoIdXJsSSJXL2hjL3B0L2FydGljbGVzLzIwNTM0OTkyMzM1MTIxLVBvc3NvLXJlY2ViZXItdW1hLWNvYnJhbiVDMyVBN2EtZGUtY29tcHJhcy1uby1WaW1lbwY7CFQ6CXJhbmtpBg%3D%3D--287b5e04a9a5f4649b5780614b4e98c116f1ff0f" rel="nofollow">Posso receber uma cobrança de compras no Vimeo ?</a> </li> <li> <a href="/hc/pt/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBEWdhdNCzoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJGNkQVNCzoLbG9jYWxlSSIHcHQGOgZFVDoIdXJsSSJ0L2hjL3B0L2FydGljbGVzLzEyNDI1NzM0MDAyMTkzLUNvbW8tZmElQzMlQTdvLXBhcmEtZW5jb250cmFyLW1pbmhhLWZhdHVyYS1kZS1jb250YS1wZXJzb25hbGl6YWRhLW91LWNvcnBvcmF0aXZhBjsIVDoJcmFua2kH--df47c3a40bebe0f6cdaaeb7324509be35a98905c" rel="nofollow">Como faço para encontrar minha fatura de conta personalizada ou corporativa? 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