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.MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss33 > * { box-sizing: border-box; font-family: Roboto; } .jss34 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss35 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { color: #fff; } .jss38 { background-color: #4c4c4c; } .jss39 { background-color: #404040; } .jss40 { background-color: #333; } .jss41 { display: inline; } .jss42:link { color: #fff; text-decoration: none; } .jss42:visited { color: #fff; } .jss42:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss42:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:active { color: #fff; } .jss42:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss43 { margin: 0; display: inline; padding: 0; list-style: none; } .jss44 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss44 b { font-weight: bolder; } .jss44 strong { font-weight: bolder; } .jss44:not(:last-child) { margin-right: 1rem; } .jss45::before { content: ">"; margin-right: 1rem; } .jss46 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss46 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss46 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss46 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss47 { padding-top: 0; padding-bottom: 0; } .jss48 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss48 b { font-weight: bolder; } .jss48 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss48 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss49 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss50 { margin-top: 3rem; } } .jss51 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss51 { font-size: 1.25rem; line-height: 2rem; } } .jss51 b { font-weight: bolder; } .jss51 strong { font-weight: bolder; } .jss52 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss52 b { font-weight: bolder; } .jss52 strong { font-weight: bolder; } .jss52:not(:first-child) { margin-top: 1rem; } .jss53 { margin-right: 0.5rem; } .jss54 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss55 { margin-bottom: 0; } @media (max-width:599.95px) { .jss55 { margin-bottom: 1.5rem; } } .jss56 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss56 b { font-weight: bolder; } .jss56 strong { font-weight: bolder; } .jss56:not(:last-child) { margin-right: 1.5rem; } .jss57 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss57 b { font-weight: bolder; } .jss57 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss57 { border-top: .0625rem solid #707070; } } .jss58:link { color: #fff; text-decoration: underline; } .jss58:visited { color: #d9d9d9; } .jss58:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss58:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:active { color: #fff; } .jss58:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; position: relative; background-color: #fff; } .jss11 { display: flex; } .jss12 { overflow: hidden; margin-left: -.25rem; padding-top: 0.5rem; white-space: nowrap; margin-right: -.25rem; padding-left: .25rem; padding-right: .25rem; text-overflow: ellipsis; padding-bottom: 0.5rem; } .jss13 { display: flex; list-style: none; margin-top: unset; align-items: center; padding-left: unset; margin-bottom: unset; } .jss14 { line-height: 0; } .jss15 { overflow: hidden; margin-left: 1rem; white-space: nowrap; text-overflow: ellipsis; } @media (max-width:599.95px) { .jss15 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } @media (min-width:600px) { .jss15 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } .jss16 { margin-right: 0.5rem; } @media (max-width:599.95px) { .jss17 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss17 { overflow: hidden; font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 0.5rem; white-space: nowrap; text-overflow: ellipsis; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss17 b { font-weight: bolder; } .jss17 strong { font-weight: bolder; } } .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss19:link { color: #666; text-decoration: unset; } .jss19:visited { color: #666; } .jss19:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss19:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss19:hover { color: #004777; text-decoration: underline; } .jss19:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss19:hover { color: #666; } } @media (min-width:0px) { .jss20 { width: 3.25rem; height: 3.25rem; } } @media (max-width:599.95px) { .jss20 { width: 2.5rem; height: 2.5rem; } } .jss21 { display: block; } .jss21:focus { outline: .25rem solid #fd6; } .jss21:focus:not(:focus-visible) { outline: none; } .jss21:hover { opacity: 0.7; } .jss21:active { opacity: 1; } @media (hover: none) { .jss21:hover { opacity: 1; } } .jss24 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss24 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss24 { left: 0; } } @media (max-width: 757px) { .jss24.visible { display: block; } } .jss25 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss25:hover { color: #004777; text-decoration: underline; } .jss25:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss26 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss26 { display: none; } } .jss27 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss27 { right: 10px; } } .jss27:hover { opacity: 0.5; } .jss27:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss28 { width: 100%; } } @media (min-width: 757px) { .jss28:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss29 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss29.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to bottom,#e4e9ec 0%,#fff 100%); -webkit-box-shadow: 0 0 2px rgb(0 0 0 / 20%); } } .jss30 { width: 210px; border: 2px solid #E4E9EC; display: block; padding: 5px 32px 4px 9px; min-height: 31px; background-color: #fff; } .jss30:focus { outline: .25rem solid #fd6; background-color: #fff; } .jss30::-webkit-search-cancel-button, 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mx-auto md:px-6"><div class="box-border flex w-[calc(100%+1rem)] -mx-2"><div class="box-border hidden px-2 sm:block sm:w-1/12" data-testid="replace-material-ui-hidden--1/12@sm"></div><div class="box-border px-2 sm:w-10/12"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><p data-block-key="u2ma6"></p><p data-block-key="9ul2b">Firewalls are fundamental to protecting your network, but keeping ahead of threats and abreast of best practice is time consuming.</p><p data-block-key="lopp">A firewall that is proactively maintained, patched and configured by cyber experts will help save you time and strengthen your security posture.</p><p data-block-key="d8iuv">As the operator of the <a href="http://web.archive.org/web/20230331223358/https://www.jisc.ac.uk/janet">Janet Network,</a> Jisc has sight of threats across the education and research sector’s connected community, which facilitates proactive mitigation.</p><p data-block-key="17kba">The service is run by an experienced managed security service provider (MSSP) with which Jisc has a long-standing relationship.</p><h2 id="features-4erbt" data-block-key="4erbt">Features</h2><p data-block-key="gfdm">The solution is based on an on-premises CPE firewall, remotely managed by an operational management system.</p><p data-block-key="68l2g">Features include:</p><ul><li data-block-key="cb1m3">Detection and prevention of network-based threats</li><li data-block-key="dgcmi">Centrally managed service</li><li data-block-key="dk5be">Maintenance, patching and configuration according to best practice</li><li data-block-key="2ncuu">24/7 proactive mitigation</li><li data-block-key="4covt">Rigorous change control process according to ITIL standards</li><li data-block-key="4ic34">Monthly allowance of customer instigated configuration change requests, with changes bought into effect according to an SLA and change control board appropriate to each request</li><li data-block-key="c235h">Reports and dashboards to inform both IT managers and strategic leaders on their security posture</li></ul><h2 id="benefits-e7emf" data-block-key="e7emf">Benefits</h2><p data-block-key="dm0n8">The solution is tailored to the needs of the Janet-connected community; FE, HE, research, sector bodies, public sector and charities.</p><p data-block-key="6muam">Benefits include:</p><ul><li data-block-key="2apcv">Removes the need for the local management of firewall by IT staff</li><li data-block-key="9i7rb">Utilises wide-ranging threat intelligence</li><li data-block-key="e95gs">Advice on the most cost-effective firewall to fit organisational needs</li><li data-block-key="8iqm1">Reduces the financial and resource overheads for an organisation</li><li data-block-key="2brfc">Enhances security and helps to maintain business continuity</li></ul><h2 id="core-service-offer-1fbk5" data-block-key="1fbk5">Core service offer</h2><p data-block-key="ehg59">The service offers two firewall solutions with one gold standard configuration. One will suit the likely capacity and capabilities of small organisations with 1 Gbits/s connectivity. The other is likely to match large organisations with 10 Gbits/s connectivity and above.</p><p data-block-key="972ji">This managed service covers the maintenance of both the firewall hardware, the overall solution, its core configuration and mitigations. The service is built upon a configuration devised from firewall best practice and updated by the service provider as the threat landscape changes.</p><p data-block-key="fnqhb">Customers can request service rule and configuration changes to tailor the service to meet their needs. See the section on customer change requests in the service description below.</p></div><div class="pt-10 px-8 pb-10 mt-10 mb-10 text-jiscMineShaft bg-jiscConcrete " data-testid="boxed-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="azss8"></p><img alt="Crown Commercial Service Supplier logo" class="richtext-image left" height="111" src="http://web.archive.org/web/20230331223358im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/crown-commercial-service-logo-150x111-colour.width-500.png" width="150"/><p data-block-key="4k8ff"></p><p data-block-key="9shp7">Jisc is a supplier on Crown Commercial Service’s G-Cloud framework. <a href="http://web.archive.org/web/20230331223358/https://www.crowncommercial.gov.uk/agreements/RM1557.13">Purchasing services through the framework</a> can offer significant savings.</p></div></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><p data-block-key="u2ma6"></p><h2 id="service-options-ckhdp" data-block-key="ckhdp">Service options</h2><h3 data-block-key="f2j49">Additional setup options</h3><ul><li data-block-key="d5gnf">The firewalls are available as single units or as a high availability pair working in active failover and failback. This not only avoids loss of availability due to faults, but also service down time caused by maintenance updates.</li><li data-block-key="5jdlu">The service uses zero-touch provisioning. However if onboarding is part of a more complex infrastructure delivery plan, you may prefer to choose on-site installation.</li></ul><h3 data-block-key="82e7a">Additional packages</h3><p data-block-key="2o63j">In addition to the core configuration and its mitigation, there are additional options.</p><p data-block-key="domg0">These may depend on the customer’s LAN configuration and the network’s identity strategy being configured to support best use of the mitigation offered by each package.</p><p data-block-key="51td">Additional charges, licences, and professional service charges may be required for each of the following packages.</p><ul><li data-block-key="8h5jb">User visibility and control</li><li data-block-key="d6qs0">On demand remote access</li><li data-block-key="4slgq">Always-on remote access</li><li data-block-key="680kd">Advanced reporting</li><li data-block-key="33ibc">Site-2-site VPN</li><li data-block-key="evcq">Policy control</li></ul><p data-block-key="erd2j">As the service evolves to address the changing threat landscape, additional options may become part of the core configuration and its mitigation. Similarly, mitigations packages may well change, with new options offered.</p><h2 id="find-out-more-9eesa" data-block-key="9eesa">Find out more</h2><p data-block-key="5r0qm">Are you interested in exploring the benefits of managed firewall? Get in touch with your <a href="http://web.archive.org/web/20230331223358/https://www.jisc.ac.uk/contact/your-account-manager">relationship manager</a>.</p></div><section class="mt-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-3-expandable-1"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-3-expandable-1-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-3-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-3-expandable-1-heading-content">Service level description</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-3-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-3-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="bwdfx"></p><h4 data-block-key="fba5f">Administration of services</h4><p data-block-key="9ebro">The service onboarding group administer the procedures for approval and commissioning of this service and are available during the business day on 01235 822308 or by emailing <a href="http://web.archive.org/web/20230331223358/mailto:connect@ja.net">connect@ja.net</a><br/>The team are able to quote, fulfil your order, issue contracts and triggering invoicing.</p><h4 data-block-key="128t2">Eligibility and service prerequisites</h4><p data-block-key="2gk7f">Organisations wishing to use the service must be connected to the Janet Network, typically through a Janet IP connection or a Janet Cloud connection. Eligibility for organisations wishing to connect to the Janet Network is covered in the <a href="http://web.archive.org/web/20230331223358/https://community.jisc.ac.uk/library/janet-policies">Janet Network Connection Policy</a>.</p><h4 data-block-key="24d5s">Service on-boarding</h4><p data-block-key="3oqce">Following an initial discussion and capture of the customer’s requirements, led by your Jisc relationship manager, a quote can be issued and if acceptable to the customer an order placed. Once an order is placed service on-boarding will begin. Service on-boarding covers the agreement of the scope of works for the proposed solution, contracting and order fulfilment. Working with the customer to agree a suitable date the team will deploy the firewall solution to the customer site with the required configuration so that the firewall CPE can be bought under the management of the centralised operational management system.</p><h4 data-block-key="ac9l7">Target availability</h4><p data-block-key="aaudm">The target availability for the service is 99.9% (8 hours 45 minutes loss of availability per year).</p><p data-block-key="1l9gc">This is the availability of the firewall to process and forward traffic such that there is no loss of service to the customer. This measurement would exclude the failure of a high-availability firewall, if the remaining firewall was still providing service. The measurement would also exclude any agreed scheduled upgrades, hardware replacements within SLA, or waiting on an action by the customer.</p><p data-block-key="5r683">This measurement will be made available in the customer’s monthly reports for their service.</p><h4 data-block-key="dhel9">Service delivery time</h4><p data-block-key="264u9">On receipt of the signed service agreement and any other information that we may reasonably require from you the order will be placed with the operating partner. Installation will be arranged and notified by email once the operating partner has received the equipment subject to availability. The service will not commence until in the opinion of JSL adequate and satisfactory testing has been concluded. When we have received all necessary information from you, we will email you a target date when your service will commence, keeping you informed of any changes to this target date. Once the service is configured and tested satisfactorily, we will confirm your actual service commencement date by email.</p><p data-block-key="793jb">Cancellation of services will be implemented within 30 business days of our confirming the request unless the cancellation is prevented by reasons beyond our control.</p><h4 data-block-key="cu2nj">Service management</h4><p data-block-key="buep0">Jisc provides support via our experienced service desk which acts as your first point of contact for any service-related issues or queries that you may have. Service desk support is provided between 07:00 and 23:59 Monday to Friday, excluding UK public holidays. </p><p data-block-key="ajsaj">Outside of these hours call are managed by our operating partner for the service KHIPU who ensure customer incidents are recorded and on-call engineers are available to investigate urgent service effecting issues.</p><p data-block-key="5alfi">Jisc is a proven network and service management specialist with extensive experience of service management implementation, network operation, security and continual service improvement. All our operational processes are aligned with ITIL v3 and managed within our ISO 9001 QMS. Information assurance is provided through our ISO 27001 certification. The service is jointly operated by our operating partners KHIPU. KHIPU Networks is a fully certified company to the following quality standards:</p><ul><li data-block-key="7ld0f">ISO9001 Quality Management</li><li data-block-key="47gj8">ISO27001 Security Management</li><li data-block-key="9u1dr">ISO14001 Environmental Management</li><li data-block-key="d147s">ISO45001 Occupational Health and Safety Standard</li><li data-block-key="7qsmk">Cyber Essentials</li></ul><h4 data-block-key="43v5l">Customer change requests</h4><p data-block-key="1lc">The service can action bespoke configurations changes at the request of the customer. Each change will be categorised under the ITIL standard as ‘Normal’, ‘Standard’ or ‘Emergency’.<br/>Each change type has a Change Advisory Board (CAB) and SLA appropriate to the change type.</p><h4 data-block-key="c46p3">‘Standard’ changes</h4><p data-block-key="24luj">Configuration changes, which are agreed with Jisc in advance and as such are preauthorised, so do not require further CAB approval. They are changes, which are considered to have little to no risk associated and follow a documented process. Standard change requests need to be requested via support so they can be logged and tracked. The service team will only apply changes requested by designated authorised users pre supplied by the customer.</p><p data-block-key="7a7r7">Request should be made by email.</p><p data-block-key="cl3lt">Examples include (but not limited to):</p><ul><li data-block-key="2a7vd">Adding, removing, or changing a new object to the existing policy (address object, user id, group ID, application or service)</li><li data-block-key="6h0r3">Adding an exception (allow or block) to the URL profile.</li><li data-block-key="epnaj">Adding additional IP range for VPN users</li><li data-block-key="3uldh">Creating and scheduling report</li><li data-block-key="9kjpq">Changing details of AD / Syslog / email servers</li><li data-block-key="4dumv">Add/change the description on the rule</li><li data-block-key="bmjr0">Disable or deletion of rules not used for over 60 days</li><li data-block-key="269bv">Optimise the existing rule – change it to App-ID rule based on traffic hits</li></ul><p data-block-key="ekmpq">Requests logged will be responded to within 1 hour. Once details of the required change are confirmed, Standard Changes will be applied within 2 hours.</p><p data-block-key="e9kt6">Allowance: 15 standard change requests per calendar month with the option of carrying forward up to 15 unused changes giving a theoretical maximum of 30 standard changes in a single month.</p><p data-block-key="d8ovh">Acknowledgement and response: One hour acknowledgement and two hour response</p><h4 data-block-key="68r7s">‘Normal’ changes</h4><p data-block-key="tt4j">Non-emergency proposed configuration changes, which need to be reviewed by change management so require approval by the CAB. Normal Changes need to be requested via support so they can be logged and tracked and require a change request form to be completed and approved by the customer. The service team will only apply proposed changes requested by designated authorised callers pre supplied by the customer.</p><p data-block-key="c3q8r">Request should be made by email.</p><p data-block-key="dl99e">Examples include (but are not limited to):</p><ul><li data-block-key="14h96">Add new Security Nat rule + necessary objects required</li><li data-block-key="9els4">Add new admin user</li><li data-block-key="f7hh6">Change authentication source for users/admins</li><li data-block-key="cj8bj">Add new subnet, firewall interface, zone</li><li data-block-key="5of9e">Change network details, network interfaces/routing</li><li data-block-key="af514">Change management IP address of the firewall</li><li data-block-key="1r7j">Delete/disable rules not used for over 30 days</li></ul><p data-block-key="9esf6">Logged requests will be responded to within one hour. Normal change requests require customer authorisation. The service team will either help complete or complete the change request form to be submitted for authorisation. Once authorised, the service team will apply the change within two hours.</p><p data-block-key="9u4r">Allowance: 15 normal change requests per calendar month with the option of carrying forward up to 15 unused changes giving a theoretical maximum of 30 normal changes in a single month.</p><p data-block-key="8a5n0">Acknowledgement and response: One hour acknowledgement and two hour response</p><h4 data-block-key="25l41">Short notice user requests to the IT manager</h4><p data-block-key="b9j3c">It is likely that IT managers will on occasion receive short notice requests to block or allow specific URLs. Such as an education resource that a tutor needs to give a class of students access to for use later that day or the next day (business days only).</p><p data-block-key="4kkiv">The service team would review the change request to ensure it can be applied safely. If during the evaluation of a temporary change a potential issue is identified, such as concern about permitting access to a high-risk URL, then this will be raised with the IT manager. Provided there are no concerns, the change will be applied as a standard change and the customer updated.</p><p data-block-key="aqjmg">Temporary changes will be treated as standard changes as they are authorised by the IT manager and do not require additional CAB approval. Once authorised by the IT manager the change will be applied within two hours.</p><p data-block-key="3rjbd">Temporary changes will be reverted after two days, and the original request submitted as a normal change request for review by CAB. </p><h4 data-block-key="c2sc2">‘Emergency change’</h4><p data-block-key="1h8up">An urgent change that may present high risk if not addressed promptly, such as a security incident or is required to resolve a P1 type incident such as ‘network down’.</p><p data-block-key="afqgr">For emergency changes, it may be appropriate for the customer to give verbal approval to apply the change rather than wait for written approval, but this must be followed up with a retrospective written change control form via support.</p><p data-block-key="6jf2d">The service team will only apply changes requested by designated authorised callers pre supplied by the customer.</p><p data-block-key="a0u1m">Request can be made by telephone or else email, with retrospective confirmed via email.</p><p data-block-key="1r22r">Examples include:</p><ul><li data-block-key="7d3gp">Stopping an active security incident</li><li data-block-key="4hgpi">Something not working and multiple users affected, a change is required to fix the issue</li><li data-block-key="2sj84">Applying emergency patches to prevent imminent threat</li></ul><p data-block-key="46caq">The service will not limit the number of emergency change requests if responding to active security incidents.</p><p data-block-key="ci2at">For other emergency change requests, an average of one emergency change request per month (i.e. 12 per annum). For example, to restore service where changes have been made elsewhere on the network resulting in a P1 type incident such as ‘network down’.</p><p data-block-key="80eo8">Emergency change requests which are required as a direct result of unscheduled changes elsewhere on the network, poor planning, or failure to act on recommendations may be chargeable.</p><p data-block-key="5n22m">Change requests can be placed by the customers but can also be advised and proposed by Jisc.</p><p data-block-key="7mq9b">Service requests are managed 24x7x365.</p><p data-block-key="fnctl">If the change allowances are insufficient, the customer can pay to either increase their monthly limit or buy a block of additional changes, which are separate to the monthly allowance but will expire at the end of the contract. This flexible approach accommodates customers with a higher volume of project work or during busy periods when more changes are required.</p><h4 data-block-key="1kp21">Fault management and escalation</h4><p data-block-key="86hsg">The Jisc managed firewall service will follow ITIL incident management process guidelines to log, assign and diagnose incidents and to restore service operation as quickly as possible with the minimum disruption, in line with the agreed hours of service.</p><p data-block-key="81f5k">Our support design can diagnose and resolve connectivity, routing and firewall issues for your organisation.</p><p data-block-key="4r3k4">Our volume of incidents is not sufficiently large to warrant distinct priority levels. The timings below indicate the target time to respond to an incident.</p><h4 data-block-key="5duq2">Service incident response targets</h4><p data-block-key="62ml2">Our response target is the same for all service incidents.</p><p data-block-key="11lr0">For urgent incidents: incidents involving service component failing or severely impaired, resulting in serious business-wide impact or multiple users/services impacted.</p><h4 data-block-key="d43dp">Business hours</h4><p data-block-key="4da3">JSD Help Desk<br/>0300 300 2212<br/><a href="http://web.archive.org/web/20230331223358/mailto:operations@ja.net">operations@ja.net</a><br/></p><p data-block-key="bn65k">Monday-Friday:<br/>07:00-23:59<br/>Weekends: 09:00-19:00</p><p data-block-key="1gn4b">Phone calls: answered in six rings<br/>Email/ticket requests: response within one hour</p><h4 data-block-key="4vsp5">Non-business hours</h4><p data-block-key="f2tqt">Incident Management by KHIPU<br/>0345 272 0910<br/></p><p data-block-key="31g75">All incident outside of JSD hours<br/>Phone calls: answered by staff from our operating partner KHIPU<br/></p><p data-block-key="7q2bv">For urgent incidents:<br/>Issues must be reported by phone.<br/>Engineers will raise a ticket and begin investigations aiming to respond within one hour of the call.</p><p data-block-key="bocch">Incidents are managed 24 x365.</p><p data-block-key="b4a7s">Note: Incident resolution targets do not apply in cases where the incident is outside of Jisc’s control, e.g. local connectivity problems within a customer data centre, or where the customer is not on-site to affect incident resolution.</p><p data-block-key="bcgf3">If you are experiencing an issue with the service and wish to escalate the issue, please contact us via the service desk details above.</p><h4 data-block-key="cg45p">Firewall ownership</h4><p data-block-key="e2973">The firewall, customer premises equipment (CPE) used to deliver this service, and the licenses used will remain the property of Jisc Services Limited.</p><h4 data-block-key="fn7vh">Customer responsibilities</h4><p data-block-key="515b6">Organisations have the following responsibilities in relation to the service:</p><ul><li data-block-key="fqj40">They must provide accurate contact and payment details on managed firewall service registration.</li><li data-block-key="jvb1">They must follow designated procedures for logging incidents and change requests</li><li data-block-key="2c4gb">They must provide all relevant site information as requested</li><li data-block-key="ad8bp">They must provision and maintain their own internal network and facilities in order to utilise the service</li><li data-block-key="84obo">They must provide suitable contact details of a representative from within their organisation</li><li data-block-key="9n477">They must adhere to <a href="http://web.archive.org/web/20230331223358/https://community.jisc.ac.uk/library/janet-services-documentation/ownership-and-maintenance-routers">our ‘reasonable care’ requirement for customer premises equipment (CPE) owned by Jisc</a></li><li data-block-key="6ofgo">They must ensure that the Janet Network is used according to the <a href="http://web.archive.org/web/20230331223358/https://community.jisc.ac.uk/library/janet-policies">Acceptable Use Policy</a></li><li data-block-key="cg6ve">They must ensure they understand and adhere to the <a href="http://web.archive.org/web/20230331223358/https://community.jisc.ac.uk/library/janet-policies">Janet security policy</a></li><li data-block-key="2je6l">They must adhere to the <a href="http://web.archive.org/web/20230331223358/https://community.jisc.ac.uk/library/janet-policies">Janet Network connection policy</a></li></ul><h4 data-block-key="5g9t5">Processing locations</h4><p data-block-key="fotcf">The managed firewall service is only available to UK customers who are connected to the Janet Network. All network and security operation functions and external connection locations are based in the UK.</p><h4 data-block-key="cn7v">Information assurance</h4><p data-block-key="bgsk0">Jisc is an ISO27001 certified organisation and will utilise, as required, appropriately certified management infrastructure, network connectivity, staff security clearance and processes to deliver the service.</p><h4 data-block-key="88a04">Price changes</h4><p data-block-key="3m0sc">We have a standardised timeline for the rollout of pricing changes on existing live services. To our very best endeavours, we will issue price change notifications in January. Ahead of their application in the August invoicing of that same year. We understand that this better aligns with HE and FE budget setting cycles and gives a notification period which is more helpful to members. This will also exceed the three months’ notice stipulated in our terms.</p><p data-block-key="84lnc">Typically, service price change notifications will be issued via email to the relevant organisational contacts. We will not email you if are not affected by a price change; for example if the change does not apply to your service or sector.</p><h4 data-block-key="7qe1j">End of contract</h4><p data-block-key="dnji4">Customers will be notified as they approach the end of the initial term contract period to allow time to re-procure. The customer may cease use of the service at any time. There is a fixed fee, per service instance, for supported off-boarding from the service. </p><h4 data-block-key="9jr14">Service off-boarding</h4><p data-block-key="f11n1">Service termination is defined as end of contract, without transfer of services to a new provider or customer function. In this case, on service termination Jisc will remove the firewall solution from the customer site.</p><p data-block-key="bifn9">Cancellation of services will be implemented within 30 business days of written notice, and confirmation of the request, unless the cancellation is prevented by reasons beyond our control.</p><p data-block-key="190a4">The customer may cease use of the service at any time. There is a fixed fee, per service instance, for supported off-boarding from the service. Supported off-boarding offers that the customer’s firewall configuration, held by the service, be made available to customer.</p></div></div></details></section></div></div></div></div></article></main><footer aria-labelledby="site-footer" class="jss33"><div class="jss37 jss34 jss38"><div class="MuiContainer-root MuiContainer-maxWidthMd"><div class="MuiGrid-root jss46 MuiGrid-container"><div class="MuiGrid-root jss47 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-9"><h2 class="MuiTypography-root MuiTypography-srOnly" id="site-footer">Site footer</h2><div class=""><nav aria-label="Site footer breadcrumb" class="jss41"><ul class="jss43"><li class="jss44"><a aria-label="Jisc homepage" class="jss42" href="http://web.archive.org/web/20230331223358/https://www.jisc.ac.uk/" title="Jisc homepage"><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="house" class="svg-inline--fa fa-house " role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 576 512"><path 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service","nested_pages":[]}],"open_graph_image":null,"open_graph_image_alt":"","page_body":[{"type":"content_block","value":"\u003cp data-block-key=\"u2ma6\"\u003e\u003c/p\u003e\u003cp data-block-key=\"9ul2b\"\u003eFirewalls are fundamental to protecting your network, but keeping ahead of threats and abreast of best practice is time consuming.\u003c/p\u003e\u003cp data-block-key=\"lopp\"\u003eA firewall that is proactively maintained, patched and configured by cyber experts will help save you time and strengthen your security posture.\u003c/p\u003e\u003cp data-block-key=\"d8iuv\"\u003eAs the operator of the \u003ca href=\"https://www.jisc.ac.uk/janet\"\u003eJanet Network,\u003c/a\u003e Jisc has sight of threats across the education and research sector’s connected community, which facilitates proactive mitigation.\u003c/p\u003e\u003cp data-block-key=\"17kba\"\u003eThe service is run by an experienced managed security service provider (MSSP) with which Jisc has a long-standing relationship.\u003c/p\u003e\u003ch2 id=\"features-4erbt\" data-block-key=\"4erbt\"\u003eFeatures\u003c/h2\u003e\u003cp data-block-key=\"gfdm\"\u003eThe solution is based on an on-premises CPE firewall, remotely managed by an operational management system.\u003c/p\u003e\u003cp data-block-key=\"68l2g\"\u003eFeatures include:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"cb1m3\"\u003eDetection and prevention of network-based threats\u003c/li\u003e\u003cli data-block-key=\"dgcmi\"\u003eCentrally managed service\u003c/li\u003e\u003cli data-block-key=\"dk5be\"\u003eMaintenance, patching and configuration according to best practice\u003c/li\u003e\u003cli data-block-key=\"2ncuu\"\u003e24/7 proactive mitigation\u003c/li\u003e\u003cli data-block-key=\"4covt\"\u003eRigorous change control process according to ITIL standards\u003c/li\u003e\u003cli data-block-key=\"4ic34\"\u003eMonthly allowance of customer instigated configuration change requests, with changes bought into effect according to an SLA and change control board appropriate to each request\u003c/li\u003e\u003cli data-block-key=\"c235h\"\u003eReports and dashboards to inform both IT managers and strategic leaders on their security posture\u003c/li\u003e\u003c/ul\u003e\u003ch2 id=\"benefits-e7emf\" data-block-key=\"e7emf\"\u003eBenefits\u003c/h2\u003e\u003cp data-block-key=\"dm0n8\"\u003eThe solution is tailored to the needs of the Janet-connected community; FE, HE, research, sector bodies, public sector and charities.\u003c/p\u003e\u003cp data-block-key=\"6muam\"\u003eBenefits include:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"2apcv\"\u003eRemoves the need for the local management of firewall by IT staff\u003c/li\u003e\u003cli data-block-key=\"9i7rb\"\u003eUtilises wide-ranging threat intelligence\u003c/li\u003e\u003cli data-block-key=\"e95gs\"\u003eAdvice on the most cost-effective firewall to fit organisational needs\u003c/li\u003e\u003cli data-block-key=\"8iqm1\"\u003eReduces the financial and resource overheads for an organisation\u003c/li\u003e\u003cli data-block-key=\"2brfc\"\u003eEnhances security and helps to maintain business continuity\u003c/li\u003e\u003c/ul\u003e\u003ch2 id=\"core-service-offer-1fbk5\" data-block-key=\"1fbk5\"\u003eCore service offer\u003c/h2\u003e\u003cp data-block-key=\"ehg59\"\u003eThe service offers two firewall solutions with one gold standard configuration. One will suit the likely capacity and capabilities of small organisations with 1 Gbits/s connectivity. The other is likely to match large organisations with 10 Gbits/s connectivity and above.\u003c/p\u003e\u003cp data-block-key=\"972ji\"\u003eThis managed service covers the maintenance of both the firewall hardware, the overall solution, its core configuration and mitigations. The service is built upon a configuration devised from firewall best practice and updated by the service provider as the threat landscape changes.\u003c/p\u003e\u003cp data-block-key=\"fnqhb\"\u003eCustomers can request service rule and configuration changes to tailor the service to meet their needs. See the section on customer change requests in the service description below.\u003c/p\u003e","id":"89660515-7c9d-4d90-b532-3b757e845610"},{"type":"boxed_content","value":{"background_option":"light","custom_background_colour":"","content":"\u003cp data-block-key=\"azss8\"\u003e\u003c/p\u003e\u003cimg alt=\"Crown Commercial Service Supplier logo\" class=\"richtext-image left\" height=\"111\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/crown-commercial-service-logo-150x111-colour.width-500.png\" width=\"150\"\u003e\u003cp data-block-key=\"4k8ff\"\u003e\u003c/p\u003e\u003cp data-block-key=\"9shp7\"\u003eJisc is a supplier on Crown Commercial Service’s G-Cloud framework. \u003ca href=\"https://www.crowncommercial.gov.uk/agreements/RM1557.13\"\u003ePurchasing services through the framework\u003c/a\u003e can offer significant savings.\u003c/p\u003e"},"id":"aa040ede-36fa-48bc-8e33-c98e54f3d433"},{"type":"content_block","value":"\u003cp data-block-key=\"u2ma6\"\u003e\u003c/p\u003e\u003ch2 id=\"service-options-ckhdp\" data-block-key=\"ckhdp\"\u003eService options\u003c/h2\u003e\u003ch3 data-block-key=\"f2j49\"\u003eAdditional setup options\u003c/h3\u003e\u003cul\u003e\u003cli data-block-key=\"d5gnf\"\u003eThe firewalls are available as single units or as a high availability pair working in active failover and failback. This not only avoids loss of availability due to faults, but also service down time caused by maintenance updates.\u003c/li\u003e\u003cli data-block-key=\"5jdlu\"\u003eThe service uses zero-touch provisioning. However if onboarding is part of a more complex infrastructure delivery plan, you may prefer to choose on-site installation.\u003c/li\u003e\u003c/ul\u003e\u003ch3 data-block-key=\"82e7a\"\u003eAdditional packages\u003c/h3\u003e\u003cp data-block-key=\"2o63j\"\u003eIn addition to the core configuration and its mitigation, there are additional options.\u003c/p\u003e\u003cp data-block-key=\"domg0\"\u003eThese may depend on the customer’s LAN configuration and the network’s identity strategy being configured to support best use of the mitigation offered by each package.\u003c/p\u003e\u003cp data-block-key=\"51td\"\u003eAdditional charges, licences, and professional service charges may be required for each of the following packages.\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"8h5jb\"\u003eUser visibility and control\u003c/li\u003e\u003cli data-block-key=\"d6qs0\"\u003eOn demand remote access\u003c/li\u003e\u003cli data-block-key=\"4slgq\"\u003eAlways-on remote access\u003c/li\u003e\u003cli data-block-key=\"680kd\"\u003eAdvanced reporting\u003c/li\u003e\u003cli data-block-key=\"33ibc\"\u003eSite-2-site VPN\u003c/li\u003e\u003cli data-block-key=\"evcq\"\u003ePolicy control\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"erd2j\"\u003eAs the service evolves to address the changing threat landscape, additional options may become part of the core configuration and its mitigation. Similarly, mitigations packages may well change, with new options offered.\u003c/p\u003e\u003ch2 id=\"find-out-more-9eesa\" data-block-key=\"9eesa\"\u003eFind out more\u003c/h2\u003e\u003cp data-block-key=\"5r0qm\"\u003eAre you interested in exploring the benefits of managed firewall? Get in touch with your \u003ca href=\"https://www.jisc.ac.uk/contact/your-account-manager\"\u003erelationship manager\u003c/a\u003e.\u003c/p\u003e","id":"9363f83f-8be4-466b-af18-a4d0bad0d56b"},{"type":"expandable_content","value":{"expandable_heading_element":"h3","expandables":[{"heading":"Service level description","content":"\u003cp data-block-key=\"bwdfx\"\u003e\u003c/p\u003e\u003ch4 data-block-key=\"fba5f\"\u003eAdministration of services\u003c/h4\u003e\u003cp data-block-key=\"9ebro\"\u003eThe service onboarding group administer the procedures for approval and commissioning of this service and are available during the business day on 01235 822308 or by emailing \u003ca href=\"mailto:connect@ja.net\"\u003econnect@ja.net\u003c/a\u003e\u003cbr/\u003eThe team are able to quote, fulfil your order, issue contracts and triggering invoicing.\u003c/p\u003e\u003ch4 data-block-key=\"128t2\"\u003eEligibility and service prerequisites\u003c/h4\u003e\u003cp data-block-key=\"2gk7f\"\u003eOrganisations wishing to use the service must be connected to the Janet Network, typically through a Janet IP connection or a Janet Cloud connection. Eligibility for organisations wishing to connect to the Janet Network is covered in the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eJanet Network Connection Policy\u003c/a\u003e.\u003c/p\u003e\u003ch4 data-block-key=\"24d5s\"\u003eService on-boarding\u003c/h4\u003e\u003cp data-block-key=\"3oqce\"\u003eFollowing an initial discussion and capture of the customer’s requirements, led by your Jisc relationship manager, a quote can be issued and if acceptable to the customer an order placed. Once an order is placed service on-boarding will begin. Service on-boarding covers the agreement of the scope of works for the proposed solution, contracting and order fulfilment. Working with the customer to agree a suitable date the team will deploy the firewall solution to the customer site with the required configuration so that the firewall CPE can be bought under the management of the centralised operational management system.\u003c/p\u003e\u003ch4 data-block-key=\"ac9l7\"\u003eTarget availability\u003c/h4\u003e\u003cp data-block-key=\"aaudm\"\u003eThe target availability for the service is 99.9% (8 hours 45 minutes loss of availability per year).\u003c/p\u003e\u003cp data-block-key=\"1l9gc\"\u003eThis is the availability of the firewall to process and forward traffic such that there is no loss of service to the customer. This measurement would exclude the failure of a high-availability firewall, if the remaining firewall was still providing service. The measurement would also exclude any agreed scheduled upgrades, hardware replacements within SLA, or waiting on an action by the customer.\u003c/p\u003e\u003cp data-block-key=\"5r683\"\u003eThis measurement will be made available in the customer’s monthly reports for their service.\u003c/p\u003e\u003ch4 data-block-key=\"dhel9\"\u003eService delivery time\u003c/h4\u003e\u003cp data-block-key=\"264u9\"\u003eOn receipt of the signed service agreement and any other information that we may reasonably require from you the order will be placed with the operating partner. Installation will be arranged and notified by email once the operating partner has received the equipment subject to availability. The service will not commence until in the opinion of JSL adequate and satisfactory testing has been concluded. When we have received all necessary information from you, we will email you a target date when your service will commence, keeping you informed of any changes to this target date. Once the service is configured and tested satisfactorily, we will confirm your actual service commencement date by email.\u003c/p\u003e\u003cp data-block-key=\"793jb\"\u003eCancellation of services will be implemented within 30 business days of our confirming the request unless the cancellation is prevented by reasons beyond our control.\u003c/p\u003e\u003ch4 data-block-key=\"cu2nj\"\u003eService management\u003c/h4\u003e\u003cp data-block-key=\"buep0\"\u003eJisc provides support via our experienced service desk which acts as your first point of contact for any service-related issues or queries that you may have. Service desk support is provided between 07:00 and 23:59 Monday to Friday, excluding UK public holidays. \u003c/p\u003e\u003cp data-block-key=\"ajsaj\"\u003eOutside of these hours call are managed by our operating partner for the service KHIPU who ensure customer incidents are recorded and on-call engineers are available to investigate urgent service effecting issues.\u003c/p\u003e\u003cp data-block-key=\"5alfi\"\u003eJisc is a proven network and service management specialist with extensive experience of service management implementation, network operation, security and continual service improvement. All our operational processes are aligned with ITIL v3 and managed within our ISO 9001 QMS. Information assurance is provided through our ISO 27001 certification. The service is jointly operated by our operating partners KHIPU. KHIPU Networks is a fully certified company to the following quality standards:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"7ld0f\"\u003eISO9001 Quality Management\u003c/li\u003e\u003cli data-block-key=\"47gj8\"\u003eISO27001 Security Management\u003c/li\u003e\u003cli data-block-key=\"9u1dr\"\u003eISO14001 Environmental Management\u003c/li\u003e\u003cli data-block-key=\"d147s\"\u003eISO45001 Occupational Health and Safety Standard\u003c/li\u003e\u003cli data-block-key=\"7qsmk\"\u003eCyber Essentials\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"43v5l\"\u003eCustomer change requests\u003c/h4\u003e\u003cp data-block-key=\"1lc\"\u003eThe service can action bespoke configurations changes at the request of the customer. Each change will be categorised under the ITIL standard as ‘Normal’, ‘Standard’ or ‘Emergency’.\u003cbr/\u003eEach change type has a Change Advisory Board (CAB) and SLA appropriate to the change type.\u003c/p\u003e\u003ch4 data-block-key=\"c46p3\"\u003e‘Standard’ changes\u003c/h4\u003e\u003cp data-block-key=\"24luj\"\u003eConfiguration changes, which are agreed with Jisc in advance and as such are preauthorised, so do not require further CAB approval. They are changes, which are considered to have little to no risk associated and follow a documented process. Standard change requests need to be requested via support so they can be logged and tracked. The service team will only apply changes requested by designated authorised users pre supplied by the customer.\u003c/p\u003e\u003cp data-block-key=\"7a7r7\"\u003eRequest should be made by email.\u003c/p\u003e\u003cp data-block-key=\"cl3lt\"\u003eExamples include (but not limited to):\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"2a7vd\"\u003eAdding, removing, or changing a new object to the existing policy (address object, user id, group ID, application or service)\u003c/li\u003e\u003cli data-block-key=\"6h0r3\"\u003eAdding an exception (allow or block) to the URL profile.\u003c/li\u003e\u003cli data-block-key=\"epnaj\"\u003eAdding additional IP range for VPN users\u003c/li\u003e\u003cli data-block-key=\"3uldh\"\u003eCreating and scheduling report\u003c/li\u003e\u003cli data-block-key=\"9kjpq\"\u003eChanging details of AD / Syslog / email servers\u003c/li\u003e\u003cli data-block-key=\"4dumv\"\u003eAdd/change the description on the rule\u003c/li\u003e\u003cli data-block-key=\"bmjr0\"\u003eDisable or deletion of rules not used for over 60 days\u003c/li\u003e\u003cli data-block-key=\"269bv\"\u003eOptimise the existing rule – change it to App-ID rule based on traffic hits\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"ekmpq\"\u003eRequests logged will be responded to within 1 hour. Once details of the required change are confirmed, Standard Changes will be applied within 2 hours.\u003c/p\u003e\u003cp data-block-key=\"e9kt6\"\u003eAllowance: 15 standard change requests per calendar month with the option of carrying forward up to 15 unused changes giving a theoretical maximum of 30 standard changes in a single month.\u003c/p\u003e\u003cp data-block-key=\"d8ovh\"\u003eAcknowledgement and response: One hour acknowledgement and two hour response\u003c/p\u003e\u003ch4 data-block-key=\"68r7s\"\u003e‘Normal’ changes\u003c/h4\u003e\u003cp data-block-key=\"tt4j\"\u003eNon-emergency proposed configuration changes, which need to be reviewed by change management so require approval by the CAB. Normal Changes need to be requested via support so they can be logged and tracked and require a change request form to be completed and approved by the customer. The service team will only apply proposed changes requested by designated authorised callers pre supplied by the customer.\u003c/p\u003e\u003cp data-block-key=\"c3q8r\"\u003eRequest should be made by email.\u003c/p\u003e\u003cp data-block-key=\"dl99e\"\u003eExamples include (but are not limited to):\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"14h96\"\u003eAdd new Security Nat rule + necessary objects required\u003c/li\u003e\u003cli data-block-key=\"9els4\"\u003eAdd new admin user\u003c/li\u003e\u003cli data-block-key=\"f7hh6\"\u003eChange authentication source for users/admins\u003c/li\u003e\u003cli data-block-key=\"cj8bj\"\u003eAdd new subnet, firewall interface, zone\u003c/li\u003e\u003cli data-block-key=\"5of9e\"\u003eChange network details, network interfaces/routing\u003c/li\u003e\u003cli data-block-key=\"af514\"\u003eChange management IP address of the firewall\u003c/li\u003e\u003cli data-block-key=\"1r7j\"\u003eDelete/disable rules not used for over 30 days\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"9esf6\"\u003eLogged requests will be responded to within one hour. Normal change requests require customer authorisation. The service team will either help complete or complete the change request form to be submitted for authorisation. Once authorised, the service team will apply the change within two hours.\u003c/p\u003e\u003cp data-block-key=\"9u4r\"\u003eAllowance: 15 normal change requests per calendar month with the option of carrying forward up to 15 unused changes giving a theoretical maximum of 30 normal changes in a single month.\u003c/p\u003e\u003cp data-block-key=\"8a5n0\"\u003eAcknowledgement and response: One hour acknowledgement and two hour response\u003c/p\u003e\u003ch4 data-block-key=\"25l41\"\u003eShort notice user requests to the IT manager\u003c/h4\u003e\u003cp data-block-key=\"b9j3c\"\u003eIt is likely that IT managers will on occasion receive short notice requests to block or allow specific URLs. Such as an education resource that a tutor needs to give a class of students access to for use later that day or the next day (business days only).\u003c/p\u003e\u003cp data-block-key=\"4kkiv\"\u003eThe service team would review the change request to ensure it can be applied safely. If during the evaluation of a temporary change a potential issue is identified, such as concern about permitting access to a high-risk URL, then this will be raised with the IT manager. Provided there are no concerns, the change will be applied as a standard change and the customer updated.\u003c/p\u003e\u003cp data-block-key=\"aqjmg\"\u003eTemporary changes will be treated as standard changes as they are authorised by the IT manager and do not require additional CAB approval. Once authorised by the IT manager the change will be applied within two hours.\u003c/p\u003e\u003cp data-block-key=\"3rjbd\"\u003eTemporary changes will be reverted after two days, and the original request submitted as a normal change request for review by CAB. \u003c/p\u003e\u003ch4 data-block-key=\"c2sc2\"\u003e‘Emergency change’\u003c/h4\u003e\u003cp data-block-key=\"1h8up\"\u003eAn urgent change that may present high risk if not addressed promptly, such as a security incident or is required to resolve a P1 type incident such as ‘network down’.\u003c/p\u003e\u003cp data-block-key=\"afqgr\"\u003eFor emergency changes, it may be appropriate for the customer to give verbal approval to apply the change rather than wait for written approval, but this must be followed up with a retrospective written change control form via support.\u003c/p\u003e\u003cp data-block-key=\"6jf2d\"\u003eThe service team will only apply changes requested by designated authorised callers pre supplied by the customer.\u003c/p\u003e\u003cp data-block-key=\"a0u1m\"\u003eRequest can be made by telephone or else email, with retrospective confirmed via email.\u003c/p\u003e\u003cp data-block-key=\"1r22r\"\u003eExamples include:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"7d3gp\"\u003eStopping an active security incident\u003c/li\u003e\u003cli data-block-key=\"4hgpi\"\u003eSomething not working and multiple users affected, a change is required to fix the issue\u003c/li\u003e\u003cli data-block-key=\"2sj84\"\u003eApplying emergency patches to prevent imminent threat\u003c/li\u003e\u003c/ul\u003e\u003cp data-block-key=\"46caq\"\u003eThe service will not limit the number of emergency change requests if responding to active security incidents.\u003c/p\u003e\u003cp data-block-key=\"ci2at\"\u003eFor other emergency change requests, an average of one emergency change request per month (i.e. 12 per annum). For example, to restore service where changes have been made elsewhere on the network resulting in a P1 type incident such as ‘network down’.\u003c/p\u003e\u003cp data-block-key=\"80eo8\"\u003eEmergency change requests which are required as a direct result of unscheduled changes elsewhere on the network, poor planning, or failure to act on recommendations may be chargeable.\u003c/p\u003e\u003cp data-block-key=\"5n22m\"\u003eChange requests can be placed by the customers but can also be advised and proposed by Jisc.\u003c/p\u003e\u003cp data-block-key=\"7mq9b\"\u003eService requests are managed 24x7x365.\u003c/p\u003e\u003cp data-block-key=\"fnctl\"\u003eIf the change allowances are insufficient, the customer can pay to either increase their monthly limit or buy a block of additional changes, which are separate to the monthly allowance but will expire at the end of the contract. This flexible approach accommodates customers with a higher volume of project work or during busy periods when more changes are required.\u003c/p\u003e\u003ch4 data-block-key=\"1kp21\"\u003eFault management and escalation\u003c/h4\u003e\u003cp data-block-key=\"86hsg\"\u003eThe Jisc managed firewall service will follow ITIL incident management process guidelines to log, assign and diagnose incidents and to restore service operation as quickly as possible with the minimum disruption, in line with the agreed hours of service.\u003c/p\u003e\u003cp data-block-key=\"81f5k\"\u003eOur support design can diagnose and resolve connectivity, routing and firewall issues for your organisation.\u003c/p\u003e\u003cp data-block-key=\"4r3k4\"\u003eOur volume of incidents is not sufficiently large to warrant distinct priority levels. The timings below indicate the target time to respond to an incident.\u003c/p\u003e\u003ch4 data-block-key=\"5duq2\"\u003eService incident response targets\u003c/h4\u003e\u003cp data-block-key=\"62ml2\"\u003eOur response target is the same for all service incidents.\u003c/p\u003e\u003cp data-block-key=\"11lr0\"\u003eFor urgent incidents: incidents involving service component failing or severely impaired, resulting in serious business-wide impact or multiple users/services impacted.\u003c/p\u003e\u003ch4 data-block-key=\"d43dp\"\u003eBusiness hours\u003c/h4\u003e\u003cp data-block-key=\"4da3\"\u003eJSD Help Desk\u003cbr/\u003e0300 300 2212\u003cbr/\u003e\u003ca href=\"mailto:operations@ja.net\"\u003eoperations@ja.net\u003c/a\u003e\u003cbr/\u003e\u003c/p\u003e\u003cp data-block-key=\"bn65k\"\u003eMonday-Friday:\u003cbr/\u003e07:00-23:59\u003cbr/\u003eWeekends: 09:00-19:00\u003c/p\u003e\u003cp data-block-key=\"1gn4b\"\u003ePhone calls: answered in six rings\u003cbr/\u003eEmail/ticket requests: response within one hour\u003c/p\u003e\u003ch4 data-block-key=\"4vsp5\"\u003eNon-business hours\u003c/h4\u003e\u003cp data-block-key=\"f2tqt\"\u003eIncident Management by KHIPU\u003cbr/\u003e0345 272 0910\u003cbr/\u003e\u003c/p\u003e\u003cp data-block-key=\"31g75\"\u003eAll incident outside of JSD hours\u003cbr/\u003ePhone calls: answered by staff from our operating partner KHIPU\u003cbr/\u003e\u003c/p\u003e\u003cp data-block-key=\"7q2bv\"\u003eFor urgent incidents:\u003cbr/\u003eIssues must be reported by phone.\u003cbr/\u003eEngineers will raise a ticket and begin investigations aiming to respond within one hour of the call.\u003c/p\u003e\u003cp data-block-key=\"bocch\"\u003eIncidents are managed 24 x365.\u003c/p\u003e\u003cp data-block-key=\"b4a7s\"\u003eNote: Incident resolution targets do not apply in cases where the incident is outside of Jisc’s control, e.g. local connectivity problems within a customer data centre, or where the customer is not on-site to affect incident resolution.\u003c/p\u003e\u003cp data-block-key=\"bcgf3\"\u003eIf you are experiencing an issue with the service and wish to escalate the issue, please contact us via the service desk details above.\u003c/p\u003e\u003ch4 data-block-key=\"cg45p\"\u003eFirewall ownership\u003c/h4\u003e\u003cp data-block-key=\"e2973\"\u003eThe firewall, customer premises equipment (CPE) used to deliver this service, and the licenses used will remain the property of Jisc Services Limited.\u003c/p\u003e\u003ch4 data-block-key=\"fn7vh\"\u003eCustomer responsibilities\u003c/h4\u003e\u003cp data-block-key=\"515b6\"\u003eOrganisations have the following responsibilities in relation to the service:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"fqj40\"\u003eThey must provide accurate contact and payment details on managed firewall service registration.\u003c/li\u003e\u003cli data-block-key=\"jvb1\"\u003eThey must follow designated procedures for logging incidents and change requests\u003c/li\u003e\u003cli data-block-key=\"2c4gb\"\u003eThey must provide all relevant site information as requested\u003c/li\u003e\u003cli data-block-key=\"ad8bp\"\u003eThey must provision and maintain their own internal network and facilities in order to utilise the service\u003c/li\u003e\u003cli data-block-key=\"84obo\"\u003eThey must provide suitable contact details of a representative from within their organisation\u003c/li\u003e\u003cli data-block-key=\"9n477\"\u003eThey must adhere to \u003ca href=\"https://community.jisc.ac.uk/library/janet-services-documentation/ownership-and-maintenance-routers\"\u003eour ‘reasonable care’ requirement for customer premises equipment (CPE) owned by Jisc\u003c/a\u003e\u003c/li\u003e\u003cli data-block-key=\"6ofgo\"\u003eThey must ensure that the Janet Network is used according to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eAcceptable Use Policy\u003c/a\u003e\u003c/li\u003e\u003cli data-block-key=\"cg6ve\"\u003eThey must ensure they understand and adhere to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eJanet security policy\u003c/a\u003e\u003c/li\u003e\u003cli data-block-key=\"2je6l\"\u003eThey must adhere to the \u003ca href=\"https://community.jisc.ac.uk/library/janet-policies\"\u003eJanet Network connection policy\u003c/a\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"5g9t5\"\u003eProcessing locations\u003c/h4\u003e\u003cp data-block-key=\"fotcf\"\u003eThe managed firewall service is only available to UK customers who are connected to the Janet Network. All network and security operation functions and external connection locations are based in the UK.\u003c/p\u003e\u003ch4 data-block-key=\"cn7v\"\u003eInformation assurance\u003c/h4\u003e\u003cp data-block-key=\"bgsk0\"\u003eJisc is an ISO27001 certified organisation and will utilise, as required, appropriately certified management infrastructure, network connectivity, staff security clearance and processes to deliver the service.\u003c/p\u003e\u003ch4 data-block-key=\"88a04\"\u003ePrice changes\u003c/h4\u003e\u003cp data-block-key=\"3m0sc\"\u003eWe have a standardised timeline for the rollout of pricing changes on existing live services. To our very best endeavours, we will issue price change notifications in January. Ahead of their application in the August invoicing of that same year. We understand that this better aligns with HE and FE budget setting cycles and gives a notification period which is more helpful to members. This will also exceed the three months’ notice stipulated in our terms.\u003c/p\u003e\u003cp data-block-key=\"84lnc\"\u003eTypically, service price change notifications will be issued via email to the relevant organisational contacts. We will not email you if are not affected by a price change; for example if the change does not apply to your service or sector.\u003c/p\u003e\u003ch4 data-block-key=\"7qe1j\"\u003eEnd of contract\u003c/h4\u003e\u003cp data-block-key=\"dnji4\"\u003eCustomers will be notified as they approach the end of the initial term contract period to allow time to re-procure. The customer may cease use of the service at any time. There is a fixed fee, per service instance, for supported off-boarding from the service. \u003c/p\u003e\u003ch4 data-block-key=\"9jr14\"\u003eService off-boarding\u003c/h4\u003e\u003cp data-block-key=\"f11n1\"\u003eService termination is defined as end of contract, without transfer of services to a new provider or customer function. In this case, on service termination Jisc will remove the firewall solution from the customer site.\u003c/p\u003e\u003cp data-block-key=\"bifn9\"\u003eCancellation of services will be implemented within 30 business days of written notice, and confirmation of the request, unless the cancellation is prevented by reasons beyond our control.\u003c/p\u003e\u003cp data-block-key=\"190a4\"\u003eThe customer may cease use of the service at any time. There is a fixed fee, per service instance, for supported off-boarding from the service. Supported off-boarding offers that the customer’s firewall configuration, held by the service, be made available to customer.\u003c/p\u003e"}]},"id":"d1e3d7c2-501e-4e04-93e3-96ab4fada085"}],"primary_call_to_action_text":"Contact your relationship manager","primary_call_to_action_url":"http://web.archive.org/web/20230331223358/https://www.jisc.ac.uk/contact/your-account-manager","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"0300 300 2212","url":"tel:03003002212","icon_name":"phone","icon_style":"solid"},"id":"decfc808-b282-4cd2-832f-1490cd650772"},{"type":"secondary_call_to_action","value":{"text":"help@jisc.ac.uk","url":"mailto:help@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"39237996-1c16-433f-bdda-c6f7690cb51d"}],"summary":"A fully managed solution for your firewall, helping you to stay ahead of current threats.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["managed-firewall"]},"buildId":"622632210350160948a5051800bfe5b1b13ea523","isFallback":false,"gssp":true,"scriptLoader":[]}</script></body></html>