Contact OCLC Support in your region

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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#OCLC_support_regions" rel="internal">OCLC support regions</a></li><li><a href="#Recognize_an_OCLC_star" rel="internal">Recognize an OCLC star</a></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-page-summary"><div class="mt-page-overview"></div></div> <div mt-section-origin="Librarian_Toolbox/Contact_OCLC_Support/Contact_OCLC_Support_in_your_region" class="mt-section" id="section_1"><span id="OCLC_support_regions"></span><h2 class="editable">OCLC support regions</h2> <p> </p> <table class="mt-responsive-table"> <thead> <tr> <th class="mt-column-width-35" scope="col">Region</th> <th class="mt-column-width-30" scope="col">Location</th> <th class="mt-column-width-30" scope="col">Contact information</th> </tr> </thead> <tbody> <tr> <td class="mt-column-width-35" data-th="Region"><strong>Asia Pacific</strong></td> <td class="mt-column-width-30" data-th="Location">OCLC Asia Pacific<br /> 6565 Kilgour Place<br /> Dublin, Ohio 43017<br /> US</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-apac@oclc.org" href="mailto:support-apac@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-apac@oclc.org</a></p> </td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>Australia and New Zealand</strong><br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 09:00 and 17:00 in your local time zone for members supported by the OCLC ANZ office.</dd> </dl> </td> <td class="mt-column-width-30" data-th="Location">OCLC Support—Australia and New Zealand<br /> Suite 2, Level 12<br /> 385 Bourke Street<br /> Melbourne 3000 VIC<br /> Australia<br />  </td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a> </p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-anz@oclc.org" href="mailto:support-anz@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-anz@oclc.org</a><br /> <strong>T:</strong> 1300 260 795 (local call within Australia)<br /> <strong>O:</strong> +61 (03) 9929 0800</p> </td> </tr> <tr> <td class="mt-column-width-35" colspan="1" data-th="Region" rowspan="2"><strong>Austria, Germany, and Switzerland</strong><br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 08:30 and 17:00 (Central Europe Time).<br /> <br /> Extended support hours are available for BIBLIOTHECA between 08:00 and 18:00 (Central Europe Time).</dd> </dl> </td> <td class="mt-column-width-30" data-th="Location">Germany, Austria</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-de@oclc.org" href="mailto:support-de@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-de@oclc.org</a><br /> <strong>O:</strong> +49 (0)6324-838-9110</p> </td> </tr> <tr> <td class="mt-column-width-30" data-th="Location">Switzerland</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-ch@oclc.org" href="mailto:support-ch@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-ch@oclc.org</a><br /> <strong>O:</strong> +41 (0) 842 625 242 (BIBLIOTHECA)<br /> <b>O: </b>+41 (0)61 378 80 75 (All other OCLC products)</p> </td> </tr> <tr> <td class="mt-column-width-35" colspan="1" data-th="Region" rowspan="2"><strong>Benelux</strong><br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 08:30 and 17:00 (Central Europe Time).</dd> </dl> </td> <td class="mt-column-width-30" data-th="Location">Eelde</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-nl@oclc.org" href="mailto:support-nl@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-nl@oclc.org</a><br /> <strong>O:</strong> +31 (0) 50 80 80 500 (Wise)</p> </td> </tr> <tr> <td class="mt-column-width-30" data-th="Location">Leiden</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-nl@oclc.org" href="mailto:support-nl@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-nl@oclc.org</a><br /> <strong>O:</strong> +31-(0)71-524 66 00</p> </td> </tr> <tr> <td class="mt-column-width-35" colspan="1" data-th="Region" rowspan="2"><strong>Canada</strong></td> <td class="mt-column-width-30" data-th="Location">OCLC Canada<br /> 9955 rue Châteauneuf, bureau 135<br /> Brossard J4Z 3V5<br /> Québec<br /> CA</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:supportcanada@oclc.org" href="mailto:supportcanada@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">supportcanada@oclc.org</a><br /> <strong>T:</strong> 1-888-658-6583 (toll free in Canada)<br /> <strong>O:</strong> +1-450-656-8955</p> </td> </tr> <tr> <td class="mt-column-width-30" data-th="Location">OCLC Relais<br /> 215-1690 Woodward Drive<br /> Ottawa, ON<br /> K2C 3R8<br /> CA<br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 08:30 and 17:00 (GMT-4 - Eastern Daylight Time).</dd> </dl> </td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:ottawa@oclc.zendesk.com" href="mailto:ottawa@oclc.zendesk.com" target="_blank" rel="external noopener nofollow" class="link-mailto">ottawa@oclc.zendesk.com</a><br /> <strong>T:</strong> 1-226-242-0356<br /> <strong>O:</strong> +1-613-226-5571</p> </td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>China</strong></td> <td class="mt-column-width-30" data-th="Location">OCLC Asia Pacific, Bejing<br /> Rm.705A, Block AB, Dongsheng Plaza<br /> No. 8, Zhongguancun East Rd<br /> Haidian District<br /> Beijing<br /> CN</td> <td class="mt-column-width-30" data-th="Contact information"><strong>E:</strong> <a title="mailto:china@oclc.org" href="mailto:china@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">china@oclc.org</a><br /> <strong>O:</strong> +86-10-82607931, 82607932, 82607538</td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>France</strong><br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 08:30 and 17:00 (Central Europe Time).</dd> </dl> </td> <td class="mt-column-width-30" data-th="Location">OCLC Support—France<br /> Postbus 876<br /> 2300 AW Leiden<br /> NL</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-nl@oclc.org" href="mailto:support-nl@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-nl@oclc.org</a><br /> <strong>O:</strong> +31-(0)71-524 66 00</p> </td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>Italy</strong></td> <td class="mt-column-width-30" data-th="Location">OCLC Support—Italy<br /> Viale dei Mille, 164<br /> 50131<br /> Firenze<br /> Italy</td> <td class="mt-column-width-30" data-th="Contact information"> <p style="text-align: left;"><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p style="text-align: left;"><strong>E:</strong> <a title="mailto:support-it@oclc.org" href="mailto:support-it@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">support-it@oclc.org</a><br /> <strong>O:</strong> +39-055-5001357</p> </td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>Latin America and the Caribbean</strong></td> <td class="mt-column-width-30" data-th="Location"> </td> <td class="mt-column-width-30" data-th="Contact information"> <p><a class="ui-button-primary" title="Contact OCLC Support" href="https://help.oclc.org/Librarian_Toolbox/Contact_OCLC_Support" rel="internal">Submit or view support requests</a></p> <p><strong>E:</strong> <a title="mailto:soporte@oclc.org" href="mailto:soporte@oclc.org" target="_blank" rel="external noopener nofollow" class="link-mailto">soporte@oclc.org</a></p> <p>For assistance in Spanish, call for free from Google Chat or Skype at + 1-800-848-5800 and select option 2.<br /> <br /> Or, dial direct with international call cost at + 1-614-793-8682.</p> </td> </tr> <tr> <td class="mt-column-width-35" data-th="Region"><strong>Spain</strong><br />   <dl class="expand-list"> <dt>Support availability</dt> <dd>Support is available between the hours of 09:00 and 17:30 (Central European Time).</dd> </dl> </td> <td class="mt-column-width-30" data-th="Location">OCLC Support—Spain<br /> Gran Via de les Corts Catalanes 575, 1r 1a<br /> 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