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<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>How Can We Help? | Thorax</title><meta property="robots" content="index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1"/><link rel="canonical" href="/pages/contact-us" /><meta property="og:locale" content="en_GB"/><meta property="og:type" content="article"/><meta property="og:title" content="How Can We Help? | Thorax"/><meta property="og:description" content="Comprehensive list of contact information including Customer Support, Editorial, Subscriptions, Sales &amp; Advertising for Thorax."/><meta name="description" content="Comprehensive list of contact information including Customer Support, Editorial, Subscriptions, Sales &amp; Advertising for Thorax."/><meta property="og:url" content="https://thorax.bmj.com/pages/contact-us"/><meta property="og:site_name" content="Thorax"/><meta property="og:image" content="https://thorax.bmj.com/thorax/wp-content/uploads/sites/15/2022/07/BMJ_logo_400x400.jpeg"/><meta property="og:image:width" content="298"/><meta property="og:image:height" content="298"/><meta property="twitter:image" content="https://thorax.bmj.com/thorax/wp-content/uploads/sites/15/2022/07/BMJ_logo_400x400.jpeg"/><meta property="article:modified_time" content="2024-09-09T16:02:19+00:00"/><meta property="twitter:card" content="summary_large_image"/><meta name="next-head-count" content="18"/><link rel="shortcut icon" href="/next-resources/favicon.ico" type="image/vnd.microsoft.icon" /><link rel="preload" href="https://securepubads.g.doubleclick.net/tag/js/gpt.js" as="script" /><link rel="preconnect dns-prefetch" href="https://analytics.bmj.com" /><link rel="preconnect dns-prefetch" href="https://securepubads.g.doubleclick.net" /><link rel="preconnect dns-prefetch" href="https://cdn-eu.pagesense.io" /><link rel="preconnect dns-prefetch" href="https://popup.wisepops.com" /><link rel="preconnect dns-prefetch" href="https://www.medtargetsystem.com" /><link rel="preload" href="https://cookie-cdn.cookiepro.com/scripttemplates/otSDKStub.js" as="script" /><script async="" src="https://cookie-cdn.cookiepro.com/scripttemplates/otSDKStub.js" type="text/javascript" charSet="UTF-8" data-domain-script="565e50dd-f6e9-46d6-91cd-5c40a270264f" id="cookie-pro-script"></script><script id="otb-ads-consent">function OnetrustAdsConsent() { if (window.googletag && window.googletag.apiReady) { googletag.pubads().disableInitialLoad(); googletag.pubads().setPrivacySettings({nonPersonalizedAds:!!OptanonActiveGroups.match(/,4,/)}); googletag.pubads().refresh(); } else { setTimeout(OnetrustAdsConsent, 1000); } } function OptanonWrapper() { OnetrustAdsConsent(); }</script><link data-next-font="" rel="preconnect" href="/" crossorigin="anonymous" /><link rel="preload" href="/_next/static/css/fd6206b880e066f8.css" as="style" /><link rel="stylesheet" href="/_next/static/css/fd6206b880e066f8.css" data-n-g="" /><noscript data-n-css=""></noscript><script defer="" nomodule="" src="/_next/static/chunks/polyfills-78c92fac7aa8fdd8.js"></script><script src="/_next/static/chunks/webpack-8fa1640cc84ba8fe.js" defer=""></script><script src="/_next/static/chunks/framework-6dd3bf7463386647.js" defer=""></script><script src="/_next/static/chunks/main-43412fd848361135.js" defer=""></script><script src="/_next/static/chunks/pages/_app-b16d98777b6e37c8.js" defer=""></script><script src="/_next/static/chunks/pages/pages/%5Bslug%5D-3b31ebaee8915bb0.js" defer=""></script><script src="/_next/static/QZm3MlULV2LFdQZW-Nweg/_buildManifest.js" defer=""></script><script src="/_next/static/QZm3MlULV2LFdQZW-Nweg/_ssgManifest.js" defer=""></script><script> window.dataLayer = window.dataLayer || []; function parseCookies() { let cookieHeader = document.cookie || ""; let cookies = Object.fromEntries( cookieHeader.split("; ").map((c) => c.split("=")) ); for (let key in cookies) { if (cookies[key] === "undefined") { cookies[key] = undefined; } } return cookies; } function uuidv4() { var d = new Date().getTime(); //Timestamp var d2 = (typeof performance !== "undefined" && performance.now && performance.now() * 1000) || 0; //Time in microseconds since page-load or 0 if unsupported return "xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g, function (c) { var r = Math.random() * 16; //random number between 0 and 16 if (d > 0) { //Use timestamp until depleted r = (d + r) % 16 | 0; d = Math.floor(d / 16); } else { //Use microseconds since page-load if supported r = (d2 + r) % 16 | 0; d2 = Math.floor(d2 / 16); } return (c === "x" ? 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data-testid="sections-page-title" class="mb-5">How Can We Help?</h1><div class="border-t-[1px] border-solid border-transparent" data-testid="sections-container-0"><h2 data-testid="sections-section-title" class="relative mb-0 [&amp;&gt;a]:absolute [&amp;&gt;a]:mt-[-20px]">Frequently Asked Questions</h2><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-0"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Can I extend my deadline to resubmit my revised paper?</strong> Please email the Editorial Office via <a href="mailto:thorax@bmj.com">email</a> or the <a href="https://mc.manuscriptcentral.com/thorax">manuscript submission system</a> quoting your manuscript ID and how long you require.聽 Please note, you can extend the deadline to resubmit after the original deadline has expired.</div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>How do I format my paper?</strong> For all writing and formatting guidelines, please visit the <a href="/pages/authors/">Authors page</a> for article type specifications, and consult the <a href="https://authors.bmj.com/writing-and-formatting/formatting-your-paper/">Author Hub</a> where you can also refer to our <a href="https://authors.bmj.com/writing-and-formatting/formatting-checklist/">formatting checklist</a> to make sure you have covered everything upon submission.</div><div data-testid="sections-column-2" class="inline md:inline [&amp;_h2]:mt-0"><strong>How can I track my submitted paper?</strong> <span style="font-weight: 400;">You can find the status of your manuscript by entering your Manuscript ID on </span><a href="https://whereismypaper.bmj.com/"><span style="font-weight: 400;">Where Is My Paper?</span></a><span style="font-weight: 400;"> It will also be visible in your Author Dashboard on the manuscript submission system.</span></div></div><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-1"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>I don't understand the editorial or reviewer's comments</strong> If you are unsure about the editorial comments or the reviewer's comments, please email the <a href="mailto:thorax@bmj.com">Editorial Office </a>asking for clarification.聽 Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the <a href="/pages/authors/">Authors page</a> or <a href="https://authors.bmj.com/">Author Hub</a>.</div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>My paper has been accepted, what happens next?</strong> Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the <a href="mailto:thorax@bmj.com">Editorial Office</a>.聽 Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper.聽 If you have a query relating to a paper in Production or are having issues with your proof, please email the <a href="mailto:production.thorax@bmj.com">Production Editor</a>.</div><div data-testid="sections-column-2" class="inline md:inline [&amp;_h2]:mt-0"><strong>Can't find what you're looking for?</strong> If any of these did not answer your question, please visit the <a href="/pages/authors/">Authors page</a> or <a href="https://authors.bmj.com/">Author Hub</a> for information on the publishing process, policies and guidelines.聽 If you are a reviewer looking for advice, please visit our <a href="https://authors.bmj.com/for-reviewers/how-to-peer-review/">Reviewer page</a>.聽 If you still can't find what you're looking for, please find the relevant contact details below.</div></div></div><div class="border-t-[1px] border-solid border-bmj-silver-100 mt-4" data-testid="sections-container-1"><h2 data-testid="sections-section-title" class="relative mb-0 [&amp;&gt;a]:absolute [&amp;&gt;a]:mt-[-20px]">Contact Us</h2><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-0"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Customer support</strong></div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><a href="https://myaccount.bmj.com/myaccount/customerservice/support-home.html" target="_blank" rel="noopener noreferrer">Customer Services website</a> For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.</div></div><div class=" text-bmj-silver-800 whitespace-pre-wrap font-normal leading-[1.625rem] mt-0 flex flex-col md:mt-4 md:flex-row [&amp;&gt;div:last-of-type]:pr-0 [&amp;&gt;div]:mt-6 [&amp;&gt;div]:pr-0 [&amp;&gt;div]:md:mt-0 [&amp;&gt;div]:md:pr-4 [&amp;&gt;div:nth-of-type(1)]:w-full [&amp;&gt;div:nth-of-type(1)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(2)]:w-full [&amp;&gt;div:nth-of-type(2)]:md:w-[33.33%] [&amp;&gt;div:nth-of-type(3)]:w-full [&amp;&gt;div:nth-of-type(3)]:md:w-[33.33%] " data-testid="sections-subsection-content-container-1"><div data-testid="sections-column-0" class="inline md:inline [&amp;_h2]:mt-0"><strong>Editorial Office</strong></div><div data-testid="sections-column-1" class="inline md:inline [&amp;_h2]:mt-0"><strong>Thorax Editorial Office</strong> BMA House Tavistock Square London, WC1H 9JR UK Email: <a 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to resubmit after the original deadline has expired.","\u003cstrong\u003eHow do I format my paper?\u003c/strong\u003e\r\n\r\nFor all writing and formatting guidelines, please visit the \u003ca href=\"https://thorax.bmj.com/pages/authors/\"\u003eAuthors page\u003c/a\u003e for article type specifications, and consult the \u003ca href=\"https://authors.bmj.com/writing-and-formatting/formatting-your-paper/\"\u003eAuthor Hub\u003c/a\u003e where you can also refer to our \u003ca href=\"https://authors.bmj.com/writing-and-formatting/formatting-checklist/\"\u003eformatting checklist\u003c/a\u003e to make sure you have covered everything upon submission.","\u003cstrong\u003eHow can I track my submitted paper?\u003c/strong\u003e\r\n\r\n\u003cspan style=\"font-weight: 400;\"\u003eYou can find the status of your manuscript by entering your Manuscript ID on \u003c/span\u003e\u003ca href=\"https://whereismypaper.bmj.com/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhere Is My 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Please see \u003ca href=\"https://authors.bmj.com/policies/complaints/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://authors.bmj.com/policies/complaints/\u0026amp;source=gmail\u0026amp;ust=1699712428691000\u0026amp;usg=AOvVaw3cK6_jt7nlW1xibqHuXBqv\"\u003eBMJ's complaints procedure\u003c/a\u003e for further details.\r\nIf you believe that your article has been rejected unfairly, please follow our \u003ca style=\"background-color: var(--global--color-background); font-family: var(--global--font-secondary); font-size: var(--global--font-size-base);\" href=\"https://authors.bmj.com/after-submitting/rejected/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://authors.bmj.com/after-submitting/rejected/\u0026amp;source=gmail\u0026amp;ust=1699712428691000\u0026amp;usg=AOvVaw1d21TGwB-Syqf0mJloXbPC\"\u003eappeals procedure.\u003c/a\u003e\r\n\u003cdiv class=\"gmail_default\"\u003e\r\n"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eProduction Team\u003c/strong\u003e","\u003cstrong\u003eProduction Editor\u003c/strong\u003e\r\nEmail: \u003ca href=\"mailto:production.thorax@bmj.com\"\u003eproduction.thorax@bmj.com\u003c/a\u003e\r\n\r\nFor queries relating to your manuscript after it has been accepted."],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eSupplements\u003c/strong\u003e","\u003ca href=\"http://authors.bmj.com/submitting-your-paper/supplements/\"\u003eSupplement聽Guidelines\u003c/a\u003e\r\n\r\nFor further details please contact \u003ca href=\"mailto:thorax@bmj.com\"\u003ethorax@bmj.com\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eSubscriptions and single issue orders\u003c/strong\u003e","For all聽subscription enquiries and orders\r\nEmail: \u003ca href=\"mailto:support@bmj.com\"\u003esupport@bmj.com\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003ePermissions\u003c/strong\u003e","\u003ca href=\"https://www.bmj.com/company/products-services/rights-and-licensing/\"\u003ePlease refer to our Permissions guidelines\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003ePress enquiries\u003c/strong\u003e","\u003ca href=\"https://resources.bmj.com/bmj/authors/media-releases-1\"\u003eGuidance on BMJ Media Releases\u003c/a\u003e\r\n\u003cstrong\u003e\r\nMedia enquiries only (09:00 to 17:00 UK)\u003c/strong\u003e\r\nIf you have a media related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at: \u003ca href=\"mailto:mediarelations@bmj.com\"\u003emediarelations@bmj.com\u003c/a\u003e\r\nFor urgent out of hours enquiries please call:\r\nTel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eAuthor Reprints\u003c/strong\u003e","\u003cstrong\u003eBMJ Reprints Team\u003c/strong\u003e\r\nEmail: \u003ca href=\"mailto:admin.reprints@bmj.com\"\u003eadmin.reprints@bmj.com\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eCommercial reprints ROW\u003c/strong\u003e","\u003cstrong\u003eNadia Gurney-Randall\u003c/strong\u003e\r\nEmail: \u003ca href=\"mailto:ngurneyrandall@bmj.com\"\u003engurneyrandall@bmj.com\u003c/a\u003e\r\nMobile: +44 (0)7866 262344\r\n\u003ca href=\"https://journals.bmj.com/cgi/reprintform\"\u003eReprint form\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eCommercial reprints聽North America\u003c/strong\u003e","\u003cstrong\u003eRay Thibodeau\u003c/strong\u003e\r\nEmail: \u003ca href=\"mailto:ray.thibodeau@contentednet.com\"\u003eray.thibodeau@contentednet.com\u003c/a\u003e\r\nTel: +1 267 895 1758\r\nMobile: +1 215 933 8484\r\n\u003ca href=\"https://journals.bmj.com/cgi/reprintform\"\u003eReprint form\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eBMJ Sales\u003c/strong\u003e","\u003ca href=\"mailto:sales@bmj.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esales@bmj.com\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eDisplay advertising sales ROW\u003c/strong\u003e","\u003cstrong\u003eSophie Fitzsimmons聽\u003c/strong\u003e\r\nEmail:聽\u003ca href=\"mailto:sfitzsimmons@bmj.com\"\u003esfitzsimmons@bmj.com\u003c/a\u003e\r\nTel: +44 (0)20 3655 5612\r\n\u003ca href=\"https://www.bmj.com/company/for-advertisers-and-sponsor/\"\u003eAdvertising Information\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eOnline advertising sales ROW\u003c/strong\u003e","\u003cstrong\u003eMarc Clifford\u003c/strong\u003e\r\nEmail:聽\u003ca href=\"mailto:mclifford@bmj.com\"\u003emclifford@bmj.com\u003c/a\u003e\r\nTel: +44 (0)20 3655 5610\r\n\u003ca href=\"https://www.bmj.com/company/for-advertisers-and-sponsor/\"\u003eAdvertising Information\u003c/a\u003e"],"layoutType":"C"},{"columnsContent":["\u003cstrong\u003eDisplay \u0026amp; 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