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src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload wp-post-image" alt="IM3 Platinum" decoding="async" fetchpriority="high" data-src="https://heaptalk.com/wp-content/uploads/2024/11/IM3-Platinum_2-1140x570.jpg" data-sizes="auto" data-expand="700"/></div><p class="wp-caption-text">Ritesh Kumar Singh, Director and Chief Commercial Officer of IOH</p></a></div><div class="jeg_share_top_container"></div></div></div><div class="row"> <div class="jeg_main_content col-md-8"> <div class="jeg_inner_content"> <div class="jeg_ad jeg_article jnews_content_top_ads"><div class='ads-wrapper'></div></div><div class="entry-content with-share"> <div class="jeg_share_button share-float jeg_sticky_share clearfix share-monocrhome"> <div class="jeg_share_float_container"><div class="jeg_sharelist"> <a href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fheaptalk.com%2Fnews%2Freleases-im3-platinum-indosat-grants-ai-powered-service-experience%2F" 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href="https://www.pinterest.com/pin/create/bookmarklet/?pinFave=1&url=https%3A%2F%2Fheaptalk.com%2Fnews%2Freleases-im3-platinum-indosat-grants-ai-powered-service-experience%2F&media=https://heaptalk.com/wp-content/uploads/2024/11/IM3-Platinum_2.jpg&description=Releases%20IM3%20Platinum%2C%20Indosat%20grants%20AI-powered%20service%20experience" rel='nofollow' class="jeg_btn-pinterest"><i class="fa fa-pinterest"></i></a> <div class="share-secondary"> <a href="https://www.linkedin.com/shareArticle?url=https%3A%2F%2Fheaptalk.com%2Fnews%2Freleases-im3-platinum-indosat-grants-ai-powered-service-experience%2F&title=Releases%20IM3%20Platinum%2C%20Indosat%20grants%20AI-powered%20service%20experience" rel='nofollow' class="jeg_btn-linkedin"><i class="fa fa-linkedin"></i></a></div><a href="#" class="jeg_btn-toggle"><i class="fa fa-share"></i></a></div></div></div><div class="content-inner"> <p><b>Heaptalk, <a href='https://heaptalk.com/govact/jakarta-will-remain-the-capital-for-several-more-years/' title='Jakarta will remain the capital for several more years'>Jakarta</a> — </b><a href="https://ioh.co.id/portal/id/iohindex" target="_blank" rel="noopener">Indosat</a> Ooredoo Hutchison (<a href='https://heaptalk.com/technology/telin-partners-with-ioh-to-reinforce-indonesian-telecom-infrastructure/' title='Telin partners with IOH to reinforce Indonesian telecom infrastructure'>IOH</a>), through its <a href='https://heaptalk.com/industry/welcoming-ramadan-im3-provides-freedom-internet-promo-and-releases-kembali-untuk-mengulang-song/' title='Welcoming Ramadan, IM3 provides Freedom Internet promo and releases Kembali untuk Mengulang song'>IM3</a> brand, rolled out a revamped postpaid service, IM3 platinum, introducing a premium identity designed to deliver unparalleled <a href='https://heaptalk.com/govact/jokowi-pushes-for-inclusive-and-equitable-digital-transformation/' title='Jokowi pushes for inclusive and equitable digital transformation'>digital</a> experiences.</p> <p>Combining advanced <a href='https://heaptalk.com/news/implementation-of-ai-to-boost-business-in-the-post-pandemic/' title='Implementation of AI to boost business in the post-pandemic'>artificial intelligence</a> (<a href='https://heaptalk.com/technology/toughening-the-cybersecurity-sector-with-artificial-intelligence-adoption/' title='Toughening the cybersecurity sector with Artificial Intelligence adoption'>AI</a>) with personal human interaction, this new pioneers the innovative Platinum Experience and is targeted to</p> <p>Under the ‘Simple, Next Level’ theme, IM3 Platinum is tailored for individuals seeking seamless upgrades in their careers and personal lives. This service offers two primary features, including:</p> <ol> <li>Platinum Network: A privileged connection to <a href='https://heaptalk.com/news/indosat-records-a-17-surge-in-data-traffic-during-eid-2024/' title='Indosat records a 17% surge in data traffic during Eid 2024'>Indosat</a>’s extensive, stable network, ensuring uninterrupted connectivity.</li> <li>Platinum Assitance: <a href='https://heaptalk.com/technology/toughening-the-cybersecurity-sector-with-artificial-intelligence-adoption/' title='Toughening the cybersecurity sector with Artificial Intelligence adoption'>AI</a>-powered yet human-centric support that guarantees customer calls are answered within 30 seconds via a dedicated 185 hotline, bypassing automated systems. This includes Platinum SmartASK, an AI-powered voice portal that provides instant, accurate answers via the myIM3 app, and priority responses to customer inquiries through Platinum Official <a href='https://heaptalk.com/news/whatsapp-down-users-cannot-access-whatsapp-for-web-and-mobile/' title='WhatsApp down, users cannot access WhatsApp for web and mobile'>WhatsApp</a>.</li> </ol> <p>Ritesh Kumar Singh, Director and Chief Commercial Officer of IOH, said, “IM3 Platinum is our strategic response to <a href='https://heaptalk.com/govact/indonesia-to-amplify-partnership-with-united-states/' title='Indonesia to amplify partnership with United States'>Indonesia</a>’s growing need for personalized telecommunication solutions. With features like the Platinum Network and integrated AI-driven services, we aim to set a new benchmark for postpaid services in Indonesia, aligning with our mission to deliver world-class digital solutions that connect and empower communities.”</p> <p>IM3 Platinum also introduces several products catering to diverse customer needs:</p> <ul> <li>Platinum Family Package: This package streamlines family telecom expenses. It features a shared 50GB data allocation for up to five members, starting at Rp80,000 monthly.</li> <li>Platinum SATU Package: This package offers 1 Terabyte of data annually at RP1 million for professionals and entrepreneurs requiring robust connectivity.</li> </ul> <p><a href="https://heaptalk.com/news/indosat-and-goto-release-sahabat-ai-for-local-dialects/">Indosat</a> also provided an elevated customer experience, Platinum Corners at IM3 stores, with exclusive access to more quick queues, refreshments, and personalized assistance. IM3 Platinum sets a new standard for Indonesia’s postpaid services by combining cutting-edge <a href='https://heaptalk.com/insight/welcoming-2024-here-are-the-technology-trends-prediction-in-2024/' title='Welcoming 2024, Here are the technology trends prediction in 2024' target='_blank'>technology</a> with premium customer care.</p></div></div><div class="jeg_share_bottom_container"></div><div class="jeg_ad jeg_article jnews_content_bottom_ads"><div class='ads-wrapper'></div></div><div class="jnews_prev_next_container"></div><div class="jnews_author_box_container"></div><div class="jnews_related_post_container"><div class="jeg_postblock_21 jeg_postblock jeg_module_hook jeg_pagination_disable jeg_col_2o3 jnews_module_44430_0_6741dba0d50a0" data-unique="jnews_module_44430_0_6741dba0d50a0"> <div class="jeg_block_heading jeg_block_heading_6 jeg_subcat_right"> <h3 class="jeg_block_title"><span>Related<strong> Posts</strong></span></h3></div><div class="jeg_block_container"> <div class="jeg_posts jeg_load_more_flag"><article class="jeg_post jeg_pl_sm format-standard"> <div class="jeg_thumb"> <a href="https://heaptalk.com/events/batik-chic/"><div class="thumbnail-container animate-lazy size-715"><img width="120" height="86" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload wp-post-image" alt="(L to R) Ai Syarif, the host, and Novita Yunus, Founder and Creative Director of Batik Chic on the 15th Anniversary of Batik Chic. 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