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open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Products - open in same tab" href="https://www.nice.com/products">Products</a></li><li><span>Knowledge Management</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">Knowledge Management - Optimize Your CX</h1><h2 class=" " id="">Elevate experiences with knowledge.</h2><p class=""><html><head></head><body>Empower consumers with fast, accurate answers and give agents an edge with knowledge at their fingertips.</p></div></div></div></section><section class="cta-bar bg-[#e7e7e7]" style="min-height:52px"><div class="mx-auto flex h-[52px] w-full max-w-[1170px] flex-wrap tablet:h-[60px]"><div class="cta-bar-item"><a href="/lp/watch-demo" target="_self" aria-label="Request a demo - open in same tab"><img alt="Icon image" loading="lazy" width="37.5" height="37.5" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=48&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=96&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fwatch-demo.webp&w=96&q=80"/><span>Request a demo</span></a></div><div class="cta-bar-item"><a href="/lp/get-quote" target="_self" aria-label="Request a quote - open in same tab"><img alt="" loading="lazy" width="37.5" height="37.5" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fget-quote-1.webp&w=48&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fget-quote-1.webp&w=96&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fget-quote-1.webp&w=96&q=80"/><span>Request a quote</span></a></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Expert knowledge powers <mark style="background-color:rgba(0, 0, 0, 0);color:#23c9ff" class="has-inline-color">CX success.</mark></h3></div></section><section class="features skin-default grid-4-col no-borders"><div><div class="feature"><div><template id="B:1"></template><template id="B:2"></template></div></div><div class="feature"><div><template id="B:3"></template><template id="B:4"></template></div></div><div class="feature"><div><template id="B:5"></template><template id="B:6"></template></div></div><div class="feature"><div><template id="B:7"></template><template id="B:8"></template></div></div></div></section><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><p class="text-center"><html><head></head><body><a href="/resources/cxone-expert-knowledge-management" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Get datasheet - open in same tab">Get datasheet</a></body></html></p></div></section></div><div class="nice-group skin-dark-gray max-width-none" id=""><section class="two-column-section skin-default image-or-video-left section-60-40 max-width-1440"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="cxone expert" loading="lazy" width="825" height="295" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fcxone-expert.webp&w=828&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fcxone-expert.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fcxone-expert.webp&w=1920&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">Supercharge customer self-service with knowledge management.</h3><p class=""><html><head></head><body>Deliver fast and accurate answers to customers by surfacing your business knowledge on web, social channels, and mobile apps.</body></html></p><div class="text-left"><a href="#" class="button-blue button-large" target="_blank" rel="noopener noreferrer">Take a tour</a></div></div></div></div></section></div><section class="video-section"><div class="mx-auto my-[30px] max-w-[1170px] px-[30px] tablet:px-[50px] desktop:px-[15px]"><div class="inner-wrapper"><div class="video-wrap youtube-iframe-wrapper"><template data-dgst="BAILOUT_TO_CLIENT_SIDE_RENDERING"></template><img alt=" Smart self-service that works " loading="lazy" width="1024" height="576" decoding="async" data-nimg="1" class="preview video-hidden" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fknowledge-management-1140x641-1.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fknowledge-management-1140x641-1.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fknowledge-management-1140x641-1.webp&w=2048&q=80"/><div class="gradient play video-hidden "></div></div><a href="#" class="video-content play" aria-label="Play video Smart self-service that works "><h3> Smart self-service that works </h3><div><p>Reach customers wherever they are and deliver answers they need with a single search to enable faster more complete resolutions. See how. </p></div><span class="watch-btn">Watch video</span></a></div></div></section><div class="nice-group skin-blue max-width-none" id=""><section class="two-column-section skin-default image-or-video-right section-50-50 max-width-1170"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><div class="inner-wrapper"><div class="img-wrapper"><figure class=" text-left"><img alt="CXone Expert: The Tech Behind Hyatt's Touch" loading="lazy" width="660" height="370" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcxone-expert-the-tech-behind-hyatts-touch-660x370-1.webp&w=750&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcxone-expert-the-tech-behind-hyatts-touch-660x370-1.webp&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F09%2Fcxone-expert-the-tech-behind-hyatts-touch-660x370-1.webp&w=1920&q=80"/></figure></div><div class="inner-content"><h3 class=" " id="">CXone Expert: The Tech Behind Hyatt's Touch</h3><p class=""><html><head></head><body>Discover how Hyatt Hotels revolutionizes guest experiences with CXone Expert. David Mayer shares valuable insights on the benefits and impact behind their exceptional customer service strategy.</body></html></p><p class=""><html><head></head><body><a href="https://share.vidyard.com/watch/9jPhv4QSZ3GSG7MnFyTLat" class="nice-link blue-arrow-link" rel="" target="_blank" aria-label="Watch the Hyatt Success Story - open in new tab">Watch the Hyatt Success Story</a></body></html></p></div></div></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Smart knowledge on tap.</h3><p class="text-center"><html><head></head><body>CXone Expert is the industry’s leading, cloud-native, dynamic AI-powered knowledge management platform, delivering lightning-fast accurate answers for customers the first time they search. Expert empowers agents to provide accurate answers quickly eliminating the need for transfers and callbacks.</body></html></p></div></section><section class="features-image-on-left"><div><div class="feature"><figure class=" text-left"><img alt="Knowledge at their fingertips" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FInteraction-Analytics-01.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FInteraction-Analytics-01.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FInteraction-Analytics-01.png&w=256&q=80"/></figure><div><template id="B:9"></template><template id="B:a"></template></div></div><div class="feature"><figure class=" text-left"><img alt="SEO enhanced knowledge" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Intelligence-01.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Intelligence-01.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FWorkforce-Intelligence-01.webp&w=256&q=80"/></figure><div><template id="B:b"></template><template id="B:c"></template></div></div><div class="feature"><figure class=" text-left"><img alt="One source of truth" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FPBR-1-1.png&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FPBR-1-1.png&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FPBR-1-1.png&w=256&q=80"/></figure><div><template id="B:d"></template><template id="B:e"></template></div></div><div class="feature"><figure class=" text-left"><img alt="Enterprise scalability" loading="lazy" width="123" height="123" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FReporting-01.webp&w=128&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FReporting-01.webp&w=256&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2FReporting-01.webp&w=256&q=80"/></figure><div><template id="B:f"></template><template id="B:10"></template></div></div></div></section></div><div class="nice-group skin-dark-gradient max-width-793 gradient-bottom" id=""><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">“We are driving people back into our knowledge resources, and they are paying off in spades. Expert is easy to use and easy to implement. It has enabled us to keep our staff and our headcount low, so we can improve our overhead numbers, margins, and profitability while increasing the satisfaction of our partners and customers.”</h3><p class="text-center"><html><head></head><body><strong>David Szoke</strong><br>Senior Manager of Technical Support, Proofpoint</body></html></p><p class="text-center"><html><head></head><body><a href="/resources/proofpoint-revolutionizes-customer-support-with-cxone-expert" class="nice-link button-large button-blue" rel="" target="_self" aria-label="Learn more - open in same tab">Learn more</a></body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Related Products</h3></div></section><section class="button-links"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[30px] tablet:px-[50px] desktop:px-[15px] desktop:py-[50px]"><ul class="button-links-wrapper"><li class="button-link-item"><img alt="" loading="lazy" width="280" height="80" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F06%2Fweb-and-mobile-engagement-2880x700-1.png&w=640&q=80"/><a target="_self" aria-label="Web &amp; Mobile Guidance - 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open in same tab" href="/products/conversational-ai-and-chatbots">Conversational AI and Chatbots</a></li></ul></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Related Resources</h3></div></section><section class="related-resources"><div class="mx-auto max-w-[1440px] px-[30px] tablet:px-[50px] desktop:px-[100px]"><div class="resources-cards-wrapper"><a class="resources-card" aria-label="Zuora Delivers Knowledge for a Better Customer Experience - open in same tab" href="/resources/zuora-case-study"><div><img alt="Zuora Delivers Knowledge for a Better Customer Experience" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FZuora-Delivers-Knowledge-for-a-Better-Customer-Experience-Asset-Thumbnail.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FZuora-Delivers-Knowledge-for-a-Better-Customer-Experience-Asset-Thumbnail.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FZuora-Delivers-Knowledge-for-a-Better-Customer-Experience-Asset-Thumbnail.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>Case Studies</span><div class="text"><p>Zuora Delivers Knowledge for a Better Customer Experience</p></div><div class="text-link">Get case study</div></div></a><a class="resources-card" aria-label="Smart Knowledge Management: The Path to Happy Customers & Productive Agents - open in same tab" href="/resources/smart-knowledge-management-the-path-to-happy-customers-and-productive-agents"><div><img alt="Smart Knowledge Management: The Path to Happy Customers & Productive Agents" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fdatasheet.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fdatasheet.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fdatasheet.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>Datasheets</span><div class="text"><p>Smart Knowledge Management: The Path to Happy Customers & Productive Agents</p></div><div class="text-link">Get data sheet</div></div></a><a class="resources-card" aria-label="Proofpoint revolutionizes customer support with CXone Expert - open in same tab" href="/resources/proofpoint-revolutionizes-customer-support-with-cxone-expert"><div><img alt="Proofpoint revolutionizes customer support with CXone Expert" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FProofpoint-revolutionizes-customer-support-with-CXone-Expert-Asset-Thumbnail.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FProofpoint-revolutionizes-customer-support-with-CXone-Expert-Asset-Thumbnail.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2FProofpoint-revolutionizes-customer-support-with-CXone-Expert-Asset-Thumbnail.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>Case Studies</span><div class="text"><p>Proofpoint revolutionizes customer support with CXone Expert</p></div><div class="text-link">Get case study</div></div></a></div></div></section><section class="section-heading max-width-1000 skin-default page-products-knowledge-management"><div class="mx-auto my-[30px] px-[30px] text-center"><p class="text-center"><html><head></head><body><a href="/resources" target="_self" rel="" class="nice-link blue-arrow-link" aria-label="Resource Library - 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For customer support, please visit our <a href="/services/customer-support" class="nice-link" rel="" target="_self" aria-label="support page - open in same tab">support page</a> to log into the Customer Community portal.</body></html></p></div><div class="desktop:w-1/2"><form id="mktoForm_3286" data-on-submit="NICE.EmbeddedMarketoForm.FormSuccess" data-url="/contact-us/contact-us-thank-you" data-form-id="3286" data-type="redirect" data-cookiename="PassthruSubmitted" data-cookieduration="30"></form></div></div></section><section class="faq-content"><div class="mx-auto w-full max-w-[991px]"><div class="faq-content-title"><h3 class=" " id="">Knowledge Management: FAQs</h3></div><div class="faq-cards-wrapper"><div class="faq-card"><button> What is NICE's customer experience (CX)-forward knowledge management solution? </button><div class="faq-card-inner" style="visibility:hidden"><p class=""><html><head></head><body>NICE CXone Expert is the industry’s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self-service answers.</body></html></p></div></div><div class="faq-card"><button> How does NICE knowledge management boost my organization's profitability? </button><div class="faq-card-inner" style="visibility:hidden"><p class=""><html><head></head><body>CXone Expert boosts your organization's profitability by saving time and money while enhancing CX. It provides excellent digital self-service, fostering customer loyalty. By answering queries quickly and on any device, Expert keeps more interactions in low-cost, automated environments rather than high cost, attended channels. This efficient, accurate self-service and high accuracy boosts customer happiness and retention along with employee capacity and job satisfaction.</body></html></p></div></div><div class="faq-card"><button> How will NICE knowledge management with CXone Expert optimize my organization's customer experience (CX)? </button><div class="faq-card-inner" style="visibility:hidden"><p class=""><html><head></head><body>Our industry-leading knowledge management platform allows consumers to find answers quickly and efficiently, deflecting calls and improving overall consumer satisfaction. CXone Expert optimizes your organization's customer experience by unifying global knowledge into a single, accurate source of truth for customers, as well as agents and self-service bots. 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Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">Market Leadership</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:20"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:33"></template></li></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template 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class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:3a"></template></li></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:3b"></template></li></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:3c"></template></li></div><script>$RC("B:29","S:29")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:33"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:3d"></template><template id="B:3e"></template><template id="B:3f"></template></div></div></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:40"></template><template id="B:41"></template></div></div></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:42"></template><template id="B:43"></template></div></div></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:44"></template><template id="B:45"></template></div></div></div></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:46"></template><template id="B:47"></template></div></div></div></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:48"></template><template id="B:49"></template></div></div></div></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:4a"></template><template id="B:4b"></template><template id="B:4c"></template></div></div></div></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:4d"></template><template id="B:4e"></template></div></div></div></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:4f"></template><template id="B:50"></template></div></div></div></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:51"></template><template id="B:52"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:47","S:47")</script><div hidden id="S:48"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:48","S:48")</script><div hidden id="S:49"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:49","S:49")</script><div hidden id="S:4a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:4a","S:4a")</script><div hidden id="S:4b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:4b","S:4b")</script><div hidden id="S:4c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:4c","S:4c")</script><div hidden id="S:4d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:4d","S:4d")</script><div hidden id="S:4e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:4e","S:4e")</script><div hidden id="S:4f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:4f","S:4f")</script><div hidden id="S:50"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:50","S:50")</script><div hidden id="S:51"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:51","S:51")</script><div hidden id="S:52"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:52","S:52")</script></body></html></body></html>