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width="32" height="32" viewBox="0 0 32 32" xmlns="http://www.w3.org/2000/svg"><path d="M25.313 28v-18.688h-14.625v18.688h14.625zM25.313 6.688c1.438 0 2.688 1.188 2.688 2.625v18.688c0 1.438-1.25 2.688-2.688 2.688h-14.625c-1.438 0-2.688-1.25-2.688-2.688v-18.688c0-1.438 1.25-2.625 2.688-2.625h14.625zM21.313 1.313v2.688h-16v18.688h-2.625v-18.688c0-1.438 1.188-2.688 2.625-2.688h16z"></path></svg></i></span></a></li></ul></div></div></div></div></div><div class="customer-story"><div class="container"><div class="row"><div class="col-md-12"><h5 class="font-weight-bold">Guided by its PI Certified Partner, the NZ supplier prioritized behavioral data and enhanced its organizational self-awareness.</h5><p><p>Anna Mogridge and Drew Thoresen both work tirelessly to drive innovation and growth at <a href="https://www.watercare.co.nz/About-us/Who-we-are" target="_blank" rel="noopener">Watercare</a>, the largest water supplier in New Zealand.</p><p>Anna serves as the Continuous Improvement Lead for the infrastructure team. Drew heads up learning and organizational development. And both have discovered that, to enact real change, they needed to better understand the people they work with—not only within the Watercare house, but across its many partnerships.</p><p>To navigate a series of organizational transitions, they’ve leaned heavily on Odelle Bell of <a href="https://www.predictiveinsight.com.au/" target="_blank" rel="noopener">Predictive Insight:</a> a talent optimization consulting firm and <a href="https://www.predictiveindex.com/consultants/become-a-partner/">PI Certified Partner</a>. That partnership has been instrumental in promoting self-awareness at the individual, team, and organizational levels.</p><p>Odelle’s understanding of PI’s solutions helped Anna and Drew shed light on the behavioral tendencies of their teams and their partners’ teams. That has given them the confidence to extend PI solutions to their peers and fellow stakeholders at Watercare.</p></p></div></div><div class="row justify-content-end quote-wrapper"><div class="col-md-2 pr-0 quotation-mark-wrapper"> <svg class="quotation-mark" viewBox="0 0 63 63" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M48.0154 31.2692L46.767 31.2692C43.4117 31.2692 40.3947 29.7715 37.7157 26.7455C35.0367 23.7196 33.6842 19.9907 33.6842 15.467C33.6842 11.0351 35.0367 7.39787 37.7157 4.52475C40.3947 1.65164 43.6979 0.21509 47.6513 0.21509C51.9428 0.215091 55.5321 2.23238 58.3932 6.29753C61.2542 10.3627 62.6847 16.1089 62.6847 23.5973C62.7107 30.2605 61.4363 36.8626 58.9393 42.8533C56.4424 48.8441 53.3733 53.5816 49.758 57.0661C46.1427 60.5505 42.8916 62.3232 40.0565 62.3232C38.1839 62.3232 36.7013 61.6814 35.6349 60.3671C34.5686 59.0528 34.0484 57.3717 34.0484 55.2933C34.0484 52.2368 35.1928 49.975 37.4816 48.5384C40.6027 46.5211 43.0736 44.1676 44.8943 41.4779C46.7149 38.7882 47.7813 35.3649 48.0154 31.2692Z" fill="#828282"/> <path d="M14.1521 31.268L13.0076 31.268C9.70445 31.268 6.71338 29.7703 4.03441 26.7444C1.35544 23.7184 0.00295529 19.9895 0.00295558 15.4659C-0.0750738 11.2785 1.40746 7.27447 4.03441 4.46249C6.71338 1.49768 10.0426 1.54467e-06 13.97 2.01549e-06C18.3396 2.53933e-06 21.9289 2.07842 24.7379 6.23526C27.5469 10.3921 28.9774 16.1689 28.9774 23.5656C29.0034 28.7005 28.2491 33.8049 26.7666 38.6342C25.4401 43.0661 23.5154 47.2229 21.0706 50.9213C18.7557 54.4363 16.2328 57.1871 13.5538 59.235C10.8749 61.2829 8.48201 62.2915 6.34924 62.2915C4.39854 62.2915 2.916 61.6496 1.87563 60.3659C0.835251 59.0822 0.315066 57.3705 0.341074 55.231C0.341075 52.1133 1.48549 49.8821 3.77431 48.4761C7.02549 46.3366 9.47037 43.9525 11.109 41.3545C12.7996 38.8176 13.8139 35.4249 14.1521 31.268Z" fill="#828282"/> </svg></div><div class="col-md-10 pl-4"><p class="text-left"> <span class="quote">“With PI, you get a return on investment and a return on expectation.” </span><br> <span class="quote-author">Drew Thoresen</span></p></div></div><div class="row"><div class="col-md-12"><h5 class="font-weight-bold">Managing expectations—and exceeding them</h5><p><p><span style="font-weight: 400;">As Drew explained, there are a lot of tools that can help you identify candidates, or even see your team in a new light. For him, PI’s software sets itself apart because it’s both practical and tactical. It can help you attract the right talent and retain good people, but it also enables you to align that talent with your overall business strategy.</span></p><p><span style="font-weight: 400;">“It’s something you can use hands-on,” he explained. “It’s also cost-effective and can be implemented quickly, whereas other tools are very high-level, and you walk away saying ‘What can I do with this information?’”</span></p><p><span style="font-weight: 400;">For Drew, the differentiator is in achieving—or even surpassing—those expected outcomes. When business leaders expect to see a behavioral shift, that’s actually harder to achieve than most traditional ROI outcomes. But the payoff is that much greater when you can demonstrate said “ROE.” </span></p><p><span style="font-weight: 400;">Under Odelle’s guidance, PI helped Watercare recalibrate from the organizational level on down. That meant fostering the self-aware culture of learning Drew strove for. </span></p><p><span style="font-weight: 400;">“One of our key challenges was around square-peg-round-hole people,” Drew noted. “We recruited them, we upskilled them, we made sure we developed them, but the work environment didn’t meet their behavioral profiles and their direct needs. We had a high turnover rate in some areas of our business. We lost people who could have stayed had we understood fully their behavioral profiles and needs.”</span></p><p><span style="font-weight: 400;">Fast-forward to 2020, and not only is Watercare better retaining its people by understanding who they are and what role environment they need, but it has 14 accredited employees now coaching teams with behavioral data. It’s the manifestation of the sort of self-awareness Drew had hoped to achieve from the beginning of the relationship.</span></p></p></div></div><div class="row justify-content-end quote-wrapper"><div class="col-md-2 pr-0 quotation-mark-wrapper"> <svg class="quotation-mark" viewBox="0 0 63 63" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M48.0154 31.2692L46.767 31.2692C43.4117 31.2692 40.3947 29.7715 37.7157 26.7455C35.0367 23.7196 33.6842 19.9907 33.6842 15.467C33.6842 11.0351 35.0367 7.39787 37.7157 4.52475C40.3947 1.65164 43.6979 0.21509 47.6513 0.21509C51.9428 0.215091 55.5321 2.23238 58.3932 6.29753C61.2542 10.3627 62.6847 16.1089 62.6847 23.5973C62.7107 30.2605 61.4363 36.8626 58.9393 42.8533C56.4424 48.8441 53.3733 53.5816 49.758 57.0661C46.1427 60.5505 42.8916 62.3232 40.0565 62.3232C38.1839 62.3232 36.7013 61.6814 35.6349 60.3671C34.5686 59.0528 34.0484 57.3717 34.0484 55.2933C34.0484 52.2368 35.1928 49.975 37.4816 48.5384C40.6027 46.5211 43.0736 44.1676 44.8943 41.4779C46.7149 38.7882 47.7813 35.3649 48.0154 31.2692Z" fill="#828282"/> <path d="M14.1521 31.268L13.0076 31.268C9.70445 31.268 6.71338 29.7703 4.03441 26.7444C1.35544 23.7184 0.00295529 19.9895 0.00295558 15.4659C-0.0750738 11.2785 1.40746 7.27447 4.03441 4.46249C6.71338 1.49768 10.0426 1.54467e-06 13.97 2.01549e-06C18.3396 2.53933e-06 21.9289 2.07842 24.7379 6.23526C27.5469 10.3921 28.9774 16.1689 28.9774 23.5656C29.0034 28.7005 28.2491 33.8049 26.7666 38.6342C25.4401 43.0661 23.5154 47.2229 21.0706 50.9213C18.7557 54.4363 16.2328 57.1871 13.5538 59.235C10.8749 61.2829 8.48201 62.2915 6.34924 62.2915C4.39854 62.2915 2.916 61.6496 1.87563 60.3659C0.835251 59.0822 0.315066 57.3705 0.341074 55.231C0.341075 52.1133 1.48549 49.8821 3.77431 48.4761C7.02549 46.3366 9.47037 43.9525 11.109 41.3545C12.7996 38.8176 13.8139 35.4249 14.1521 31.268Z" fill="#828282"/> </svg></div><div class="col-md-10 pl-4"><p class="text-left"> <span class="quote">“We want to turn Watercare into a true learning culture led by its people.” </span><br> <span class="quote-author">Drew Thoresen </span></p></div></div><div class="row"><div class="col-md-12"><h5 class="font-weight-bold">Reimagining relationships</h5><p><p><span style="font-weight: 400;">Anna’s challenges were more external. In evaluating Watercare’s procurement operations, she realized they weren’t sustainable. The relationships she’d established with her contractors were largely transactional, and lacked staying power. It was, as she described it, a “hand to mouth” situation. </span></p><p><span style="font-weight: 400;">“We’ve got a new way of working with our contractors,” Anna explained. “And it’s very partnership-based. We’re being more collaborative. We wanted to understand the behaviors of the people we’re working with. But that can be very subjective, so we wanted to bring in some experts.” </span></p><p><span style="font-weight: 400;">With Odelle’s guidance, Anna and her team began to leverage objective people data derived from PI tools, in conjunction with some of their more subjective behavioral analysis. </span></p><p><span style="font-weight: 400;">Predictive Insight helped Watercare understand teamwork styles, shedding light on the behavioral strengths and blind spots of larger groups. From there, leaders like Anna could go about plugging behavioral holes to form more cohesive teams. </span></p><p><span style="font-weight: 400;">“We created a new team called Program First,” Anna said. “It brought people who previously would have worked separately together. We noticed that people’s attributes filled gaps, covering each other’s strengths and weaknesses.” </span></p></p></div></div><div class="row justify-content-end quote-wrapper"><div class="col-md-2 pr-0 quotation-mark-wrapper"> <svg class="quotation-mark" viewBox="0 0 63 63" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M48.0154 31.2692L46.767 31.2692C43.4117 31.2692 40.3947 29.7715 37.7157 26.7455C35.0367 23.7196 33.6842 19.9907 33.6842 15.467C33.6842 11.0351 35.0367 7.39787 37.7157 4.52475C40.3947 1.65164 43.6979 0.21509 47.6513 0.21509C51.9428 0.215091 55.5321 2.23238 58.3932 6.29753C61.2542 10.3627 62.6847 16.1089 62.6847 23.5973C62.7107 30.2605 61.4363 36.8626 58.9393 42.8533C56.4424 48.8441 53.3733 53.5816 49.758 57.0661C46.1427 60.5505 42.8916 62.3232 40.0565 62.3232C38.1839 62.3232 36.7013 61.6814 35.6349 60.3671C34.5686 59.0528 34.0484 57.3717 34.0484 55.2933C34.0484 52.2368 35.1928 49.975 37.4816 48.5384C40.6027 46.5211 43.0736 44.1676 44.8943 41.4779C46.7149 38.7882 47.7813 35.3649 48.0154 31.2692Z" fill="#828282"/> <path d="M14.1521 31.268L13.0076 31.268C9.70445 31.268 6.71338 29.7703 4.03441 26.7444C1.35544 23.7184 0.00295529 19.9895 0.00295558 15.4659C-0.0750738 11.2785 1.40746 7.27447 4.03441 4.46249C6.71338 1.49768 10.0426 1.54467e-06 13.97 2.01549e-06C18.3396 2.53933e-06 21.9289 2.07842 24.7379 6.23526C27.5469 10.3921 28.9774 16.1689 28.9774 23.5656C29.0034 28.7005 28.2491 33.8049 26.7666 38.6342C25.4401 43.0661 23.5154 47.2229 21.0706 50.9213C18.7557 54.4363 16.2328 57.1871 13.5538 59.235C10.8749 61.2829 8.48201 62.2915 6.34924 62.2915C4.39854 62.2915 2.916 61.6496 1.87563 60.3659C0.835251 59.0822 0.315066 57.3705 0.341074 55.231C0.341075 52.1133 1.48549 49.8821 3.77431 48.4761C7.02549 46.3366 9.47037 43.9525 11.109 41.3545C12.7996 38.8176 13.8139 35.4249 14.1521 31.268Z" fill="#828282"/> </svg></div><div class="col-md-10 pl-4"><p class="text-left"> <span class="quote">“We wanted to be able to assess those companies and the people who work in them.”</span><br> <span class="quote-author">Anna Mogridge</span></p></div></div><div class="row"><div class="col-md-12"><h5 class="font-weight-bold">More than a partnership</h5><p><p><span style="font-weight: 400;">Asked to point to the true needle movers since implementing PI, both Anna and Drew are adamant: It’s their PI Certified Partner.</span></p><p><span style="font-weight: 400;">What is it like to work with Predictive Insight? Hands-on from the start, yet collaborative throughout. Both Watercare reps noted that the partnership is continuous, extending well beyond implementation. Anna added that aside from being really personable and passionate, Odelle “knows PI like the back of her hand.”</span></p><p><span style="font-weight: 400;">“She’s got a story for every </span><a href="https://www.predictiveindex.com/reference-profiles/"><span style="font-weight: 400;">Reference Profile</span></a><span style="font-weight: 400;">,” Anna said. “And that really brings it to life.”</span></p><p><span style="font-weight: 400;">“Odelle has been a massive strength for me,” Drew said. “We can have really good, challenging conversations, and I don’t think I would have been as successful introducing PI to Watercare had I not had Odelle by my side. I would have been quite lost without her.” </span></p><p><span style="font-weight: 400;">It’s a testament to what we at PI know, but can’t always show without the help of our clients: You can provide all these wonderful tools, but it’s talent optimization consultants like Odelle who help put them to action. </span></p><p><span style="font-weight: 400;">Thanks to Odelle and the team at Predictive Insight, Watercare is realizing its best self, and both the company and its partners are better for it. </span></p></p></div></div></div></div></section> <br><section class="content-block"><div class="block-container"><div class="wp-block-group"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"><h3 id="request-a-demo" class="wp-block-heading has-text-align-center" id="h-request-a-demo"><strong>Request a Demo</strong></h3><h4 id="10000-companies-trust-the-predictive-index-to-create-dream-teams" class="wp-block-heading has-text-align-center" id="h-10-000-companies-trust-the-predictive-index-to-create-dream-teams"><strong>10,000+ companies trust The Predictive Index to create dream teams.</strong></h4><div class="row"><div class="col-12 col-md-6 offset-md-3"><section id="pardot-form-container-block_2d3796b5f01540184114815ee5c01696" data-block_2d3796b5f01540184114815ee5c01696 class="pardot-form p-4 content-block pardot-form alignwide none"><div class="container"><div class="col-12"><p class="text-center form-description">See how PI’s Talent Optimization Platform can help your company hire with certainty, inspire your teams, and sustain lasting employee engagement.</p></div><div class="row"><div class="col-12"><form id="form-block_2d3796b5f01540184114815ee5c01696" data-form-id="pardot-form-demo-request" class="block_2d3796b5f01540184114815ee5c01696" action="https://www.predictiveindex.com/wp-json/predictive-index/v1/validate-form-bofu" method="post"><div class="form-group row"><div class="col-12"> <input type="email" 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