Help with twitter.com

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<body class=" twtr-theme--light-blue page article-page twtr-color-bg--extra-extra-light-gray-neutral js-no-scroll " data-analytics-page="help" data-analytics-section="using-twitter" data-analytics-component="twitter-issues" data-analytics-element="page" data-iso-code="en" data-all-languages="en,es,ja,ko,pt,de,tr,fr,it,ar,nl,id,ru,mr,gu,ta,kn,"> <div id="twBearerToken" data-value="AAAAAAAAAAAAAAAAAAAAACHguwAAAAAAaSlT0G31NDEyg%2BSnBN5JuyKjMCU%3Dlhg0gv0nE7KKyiJNEAojQbn8Y3wJm1xidDK7VnKGBP4ByJwHPb" style="display:none"></div> <div id="twAuthenticationFlag" data-value="guest" style="display:none"></div> <div id="twGeoLocationRegion" data-value="other" style="display:none"></div> <header class="twtr-header twtr-main twtr-header--no-margin twtr-color-bg--white-neutral"> <div class="u01 twtr-main" data-short-header="true"> <div class="u01__item twtr-color-bg--blue-extra-dark"> <div role="button" class="u01__menu-toggle js-toggle-nav is-collapsed twtr-color--white-neutral" data-target=".u01__menu--site"> <span class="u01__menu-toggle-text visuallyhidden" data-open-message="Open menu" data-close-message="Close menu">Open menu</span> <div class="u01__menu-toggle-icon"> <span class="u01__menu-toggle-icon-bar"></span> <span class="u01__menu-toggle-icon-bar"></span> <span class="u01__menu-toggle-icon-bar"></span> <span class="u01__menu-toggle-icon-bar"></span> </div> </div> <div class="u01__navbar twtr-color-bg--blue-extra-dark"> <a href="/web/20200513063358/https://help.twitter.com/en" class="u01__brand"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="u01__brand-icon twtr-icon--base twtr-color-fill--white-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M23.643 4.937c-.835.37-1.732.62-2.675.733.962-.576 1.7-1.49 2.048-2.578-.9.534-1.897.922-2.958 1.13-.85-.904-2.06-1.47-3.4-1.47-2.572 0-4.658 2.086-4.658 4.66 0 .364.042.718.12 1.06-3.873-.195-7.304-2.05-9.602-4.868-.4.69-.63 1.49-.63 2.342 0 1.616.823 3.043 2.072 3.878-.764-.025-1.482-.234-2.11-.583v.06c0 2.257 1.605 4.14 3.737 4.568-.392.106-.803.162-1.227.162-.3 0-.593-.028-.877-.082.593 1.85 2.313 3.198 4.352 3.234-1.595 1.25-3.604 1.995-5.786 1.995-.376 0-.747-.022-1.112-.065 2.062 1.323 4.51 2.093 7.14 2.093 8.57 0 13.255-7.098 13.255-13.254 0-.2-.005-.402-.014-.602.91-.658 1.7-1.477 2.323-2.41z"/> </svg> <span class="u01__site-name twtr-type--bold-16 twtr-color--white-neutral">Help Center</span> </a> <div class="u01__navbar-item twtr-color-bg--blue-extra-dark"> <ul class="u01__menu u01__menu--site"> <li class="u01__menu-item u01__menu-item-topics has-dropdown js-toggle-dropdown twtr-color-border--blue-light"> <span class="u01__menu-item-title twtr-type--bold-24 twtr-color--blue-extra-light">Help topics</span> <ul class="u01__dropdown"> <li class="u01__dropdown-item is-active"> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Using Twitter </a> </li> <li class="u01__dropdown-item "> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Managing your account </a> </li> <li class="u01__dropdown-item "> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Safety and security </a> </li> <li class="u01__dropdown-item "> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Rules and policies </a> </li> </ul> </li> <li class="u01__menu-item u01__menu-item-guides has-dropdown js-toggle-dropdown twtr-color-border--blue-light"> <span class="u01__menu-item-title twtr-type--bold-24 twtr-color--blue-extra-light">Guides</span> <ul class="u01__dropdown"> <li class="u01__dropdown-item"> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/twitter-guide" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Getting started </a> </li> <li class="u01__dropdown-item"> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/new-user-faq" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> New user FAQ </a> </li> <li class="u01__dropdown-item"> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/glossary" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> Glossary </a> </li> <li class="u01__dropdown-item"> <a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/a-safer-twitter" class="u01__dropdown-item-link twtr-color--blue-extra-light has-hover twtr-type--bold-24" data-link-color-sm="twtr-color--blue-extra-light" data-link-color-lg="twtr-color--blue-dark"> A safer Twitter </a> </li> </ul></li> <li class="u01__menu-item u01__menu-item-contact u01__menu-btn"><a href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/contact-us" class="u01__menu-item-title twtr-type--bold-24 twtr-color--blue-extra-light has-hover">Contact us</a></li> </ul> <ul class="u01__menu u01__menu--user"> <li class="u01__menu-item u01__menu-item--search"> <a class="twtr-color--white-neutral" href="/web/20200513063358/https://help.twitter.com/en/search"> <span class="u01__menu-item-search-text twtr-type--bold-24 twtr-color--blue-extra-light has-hover">Search</span> <div class="u01__icon-search is-hidden hidden"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="u01__menu-item-search-icon twtr-color-fill--white-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M22.06 19.94l-3.73-3.73C19.38 14.737 20 12.942 20 11c0-4.97-4.03-9-9-9s-9 4.03-9 9 4.03 9 9 9c1.943 0 3.738-.622 5.21-1.67l3.73 3.73c.292.294.676.44 1.06.44s.768-.146 1.06-.44c.586-.585.586-1.535 0-2.12zM11 17c-3.308 0-6-2.692-6-6s2.692-6 6-6 6 2.692 6 6-2.692 6-6 6z"/> </svg> <svg xmlns="http://www.w3.org/2000/svg" width="46" height="72" viewbox="0 0 46 72" 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d="M20.207 14.543l-7.5-7.5c-.39-.39-1.023-.39-1.414 0l-7.5 7.5c-.39.39-.39 1.023 0 1.414.195.195.45.293.707.293s.512-.098.707-.293L12 9.164l6.793 6.793c.195.195.45.293.707.293s.512-.098.707-.293c.39-.39.39-1.023 0-1.414z"/> </svg> </div> </div> </div> <ul class="u04__dropdown hidden" data-vit-form="https://support.twitter.com/forms/get_help_now"> <li class="u04__dropdown-item"> <a class="twtr-color--blue-dark has-hover twtr-type--roman-14" href="https://web.archive.org/web/20200513063358/https://twitter.com/">Go to Twitter</a> </li> <li class="u04__dropdown-item"> <a class="u04__dropdown-item-logout twtr-color--blue-dark has-hover twtr-type--roman-14" href="https://web.archive.org/web/20200513063358/https://twitter.com/logout">Sign out</a> </li> </ul> <a class="u04__menu-item-title twtr-type--bold-24 u04__menu-item-login" href="https://web.archive.org/web/20200513063358/https://twitter.com/login?redirect_after_login=https://help.twitter.com/en/using-twitter/twitter-issues" target="_blank" rel="noopener"> Sign in </a> </li> </ul> </li> </ul> </div> </div>  <div class="u01__search-overlay twtr-container twtr-color-bg--blue-extra-dark"> <div class="u01__search-overlay-wrapper"> <div class="u01__search-overlay-grid twtr-grid"> <div class="twtr-grid__col-24 twtr-grid--align-self-end"> <form id="u01__search--overlay__form" class="u01__search-form" action="/web/20200513063358/https://help.twitter.com/en/search" autocomplete="off"> <div class="u01__search-role" role="search"> <label for="u01__search--overlay" class="visuallyhidden">Search this site</label> <div class="u01__search-input-group twtr-color--blue-light"> <input name="q" id="u01__search--overlay" type="search" placeholder="Search" autocomplete="off" required class="u01__search-input twtr-type--roman-24 js-u01-search-input-focus"/> <span class="u01__search-focus-indicator twtr-color-bg--blue-light"></span> <button type="submit" class="u01__search-submit"> <span aria-hidden="true"><svg 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twtr-grid__col-24 twtr-grid__col-md2-8"> <div class="c03 c0-nav twtr-color-bg--blue-dark"> <div class="c03__item c0-nav__item"> <div class="c0-nav__menu-mobile twtr-color-bg--blue-dark"> <div class="c0-nav__menu-mobile-toggle js-menu-mobile-toggle"> <h5 class="c0-nav__menu-mobile-toggle-title"> <span class="c0-nav__menu-mobile-toggle-text twtr-type--roman-18 js-menu-mobile-title"> Twitter Web support </span> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-mobile-toggle-icon twtr-icon--sm twtr-color-fill--white-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </h5> </div> <div class="c0-nav__menu-mobile-search"> <form class="c0-nav__menu-mobile-search-form twtr-color-border--blue-light is-visible" action="/web/20200513063358/https://help.twitter.com/en/search.html"> <button type="button" class="c0-nav__menu-mobile-search-submit js-menu-search-open"> <span class="c0-nav__menu-mobile-search-submit-text visuallyhidden">Search</span> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-mobile-search-icon twtr-icon twtr-color-fill--white-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M22.06 19.94l-3.73-3.73C19.38 14.737 20 12.942 20 11c0-4.97-4.03-9-9-9s-9 4.03-9 9 4.03 9 9 9c1.943 0 3.738-.622 5.21-1.67l3.73 3.73c.292.294.676.44 1.06.44s.768-.146 1.06-.44c.586-.585.586-1.535 0-2.12zM11 17c-3.308 0-6-2.692-6-6s2.692-6 6-6 6 2.692 6 6-2.692 6-6 6z"/> </svg> </button> <input class="c0-nav__menu-mobile-search-input twtr-type--roman-16 twtr-color--white-neutral" type="text" name="q" placeholder="Search"/> <button type="button" class="c0-nav__menu-mobile-close-icon js-menu-search-close"> <svg xmlns="http://www.w3.org/2000/svg" width="46" height="72" viewbox="0 0 46 72" class="twtr-icon twtr-color-fill--white-neutral"> <path d="M27.243 36l14.879-14.879a2.998 2.998 0 0 0 0-4.242 2.998 2.998 0 0 0-4.242 0L23 31.758 8.122 16.879a2.998 2.998 0 0 0-4.242 0 2.998 2.998 0 0 0 0 4.242L18.758 36 3.879 50.879A2.998 2.998 0 0 0 6.001 56a2.99 2.99 0 0 0 2.121-.879L23 40.242l14.879 14.879A2.991 2.991 0 0 0 40 56a2.998 2.998 0 0 0 2.121-5.121L27.243 36z"/> </svg> </button> </form> </div> </div> <ul class="c0-nav__menu-main js-menu-main js-c07-avoid-overlap"> <li class="c0-nav__menu-main-item is-active"> <a class="c0-nav__menu-main-link js-menu-main-link twtr-type--bold-24 twtr-color--white-neutral has-hover" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter"> Using Twitter <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-main-icon twtr-icon--sm twtr-color-fill--light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </a> <ul class="c0-nav__menu-sub"> <li class="c0-nav__menu-sub-item " data-hash-name="tweets" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <span class="c0-nav__menu-border twtr-color-bg--blue-light"></span> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#tweets"> Tweets </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="adding-content-to-your-tweet" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#adding-content-to-your-tweet"> Adding content to your Tweet </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="search-and-trends" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#search-and-trends"> Search and trends </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="following-people-and-groups" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#following-people-and-groups"> Following and unfollowing </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="blocking-and-muting" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#blocking-and-muting"> Blocking and muting </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="direct-messages" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#direct-messages"> Direct Messages </a> </li> <li class="c0-nav__menu-sub-item is-active " data-hash-name="twitter-on-your-device" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#twitter-on-your-device"> Twitter on your device </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="website-and-app-integrations" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#website-and-app-integrations"> Website and app integrations </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="using-periscope" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#using-periscope"> Using Periscope </a> </li> </ul> </li> <li class="c0-nav__menu-main-item "> <a class="c0-nav__menu-main-link js-menu-main-link twtr-type--bold-24 twtr-color--white-neutral has-hover" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account"> Managing your account <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-main-icon twtr-icon--sm twtr-color-fill--light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </a> <ul class="c0-nav__menu-sub"> <li class="c0-nav__menu-sub-item " data-hash-name="login-and-password" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <span class="c0-nav__menu-border twtr-color-bg--green-dark"></span> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#login-and-password"> Login and password </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="username-email-and-phone" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#username-email-and-phone"> Username, email, and phone </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="account-settings" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#account-settings"> Account settings </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="notifications" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#notifications"> Notifications </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="verified-accounts" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#verified-accounts"> Verified accounts </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="suspended-accounts" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#suspended-accounts"> Suspended accounts </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="deactivate-and-reactivate-accounts" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/managing-your-account#deactivate-and-reactivate-accounts"> Deactivate and reactivate accounts </a> </li> </ul> </li> <li class="c0-nav__menu-main-item "> <a class="c0-nav__menu-main-link js-menu-main-link twtr-type--bold-24 twtr-color--white-neutral has-hover" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security"> Safety and security <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-main-icon twtr-icon--sm twtr-color-fill--light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </a> <ul class="c0-nav__menu-sub"> <li class="c0-nav__menu-sub-item " data-hash-name="hacked-account" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <span class="c0-nav__menu-border twtr-color-bg--pink-dark"></span> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security#hacked-account"> Security and hacked accounts </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="ads-and-data-privacy" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security#ads-and-data-privacy"> Privacy </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="spam-and-fake-accounts" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security#spam-and-fake-accounts"> Spam and fake accounts </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="sensitive-content" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security#sensitive-content"> Sensitive content </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="abuse" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/safety-and-security#abuse"> Abuse </a> </li> </ul> </li> <li class="c0-nav__menu-main-item "> <a class="c0-nav__menu-main-link js-menu-main-link twtr-type--bold-24 twtr-color--white-neutral has-hover" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies"> Rules and policies <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="c0-nav__menu-main-icon twtr-icon--sm twtr-color-fill--light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M20.207 7.043c-.39-.39-1.023-.39-1.414 0L12 13.836 5.207 7.043c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414l7.5 7.5c.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> </a> <ul class="c0-nav__menu-sub"> <li class="c0-nav__menu-sub-item " data-hash-name="twitter-rules" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <span class="c0-nav__menu-border twtr-color-bg--orange-light"></span> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies#twitter-rules"> Twitter Rules and policies </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="general-policies" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies#general-policies"> General guidelines and policies </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="law-enforcement-guildelines" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies#law-enforcement-guildelines"> Law enforcement guidelines </a> </li> <li class="c0-nav__menu-sub-item " data-hash-name="research-and-experiments" data-active-class-name="is-active" data-active-sm-color="twtr-color--blue-extra-light" data-active-lg-color="twtr-color--blue-dark"> <a class="twtr-type--roman-16 c0-nav__menu-sub-item-title" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/rules-and-policies#research-and-experiments"> Research and experiments </a> </li> </ul> </li> </ul> </div> <script type="application/ld+json"> { "@context": "https://web.archive.org/web/20200513063358/http://schema.org", "@type": "WPSideBar", "isPartOf": "https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter/twitter-issues" } </script> </div> </div> <div class="twtr-grid__yang twtr-grid__yang--article twtr-grid__col-24 twtr-grid__col-md2-14 twtr-grid__col-lg-12 twtr-grid__col-xlg-10 twtr-component-space--md"> <div class="twtr-component-space--md"> <div class="ap01-breadcrumb twtr-component-space--md twtr-hidden--xs twtr-hidden--sm"> <div class="ap01"> <div class="ap01__item"> <ul class="ap01__menu"> <li class="ap01__menu-item"> <a class="js-track--click twtr-type--bold-12 twtr-color--blue-light" data-event-category="breadcrumb" data-event-label="Help Center" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en">Help Center</a> </li> <li class="ap01__menu-item"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="ap01__arrow-icon twtr-icon--sm twtr-color-fill--extra-light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M17.207 11.293l-7.5-7.5c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414L15.086 12l-6.793 6.793c-.39.39-.39 1.023 0 1.414.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> <a class="js-track--click twtr-type--bold-12 twtr-color--blue-light" data-event-category="breadcrumb" data-event-label="Twitter on your device" href="https://web.archive.org/web/20200513063358/https://help.twitter.com/en/using-twitter#twitter-on-your-device">Twitter on your device</a> </li> <li class="ap01__menu-item"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="ap01__arrow-icon twtr-icon--sm twtr-color-fill--extra-light-gray-neutral"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M17.207 11.293l-7.5-7.5c-.39-.39-1.023-.39-1.414 0s-.39 1.023 0 1.414L15.086 12l-6.793 6.793c-.39.39-.39 1.023 0 1.414.195.195.45.293.707.293s.512-.098.707-.293l7.5-7.5c.39-.39.39-1.023 0-1.414z"/> </svg> <span class="twtr-type--bold-12 twtr-color--extra-light-gray-neutral">Help with twitter.com</span> </li> </ul> <script type="application/ld+json"> { "@context": "https://web.archive.org/web/20200513063358/http://schema.org", "@type": "BreadcrumbList", "itemListElement": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "name": "Help Center", "position": "1", "url": "/content/help-twitter/en" }, { "@type": "ListItem", "name": "Twitter on your device", "position": "3", "url": "/content/help-twitter/en/using-twitter#twitter-on-your-device" }, { "@type": "ListItem", "name": "Help with twitter.com", "position": "4", "url": "/content/help-twitter/en/using-twitter/twitter-issues" } ] } } </script> </div> </div> </div> <h1 class="twtr-type--page-headline">Help with twitter.com</h1> <div class="c01-rich-text-editor twtr-component-space--md twtr-rte"> <p>Experiencing errors or having trouble accessing Twitter on the web? Please read below for common troubleshooting tips.</p> <h3>Is your browser up to date?</h3> <p>Many issues can be resolved by making sure you're using the most recent version of your browser. If you are unsure of which version you are using, this tool may be able to tell you: <a href="https://web.archive.org/web/20200513063358/https://www.whatsmybrowser.org/" target="_blank" rel="nofollow noopener noreferrer">https://www.whatsmybrowser.org/</a>.</p> <p>Information on, and downloads of, the latest version of your preferred browser can be found at the links below:</p> <ul><li><a href="https://web.archive.org/web/20200513063358/https://www.mozilla.org/en-US/firefox/new/" target="_blank" rel="nofollow noopener noreferrer">Firefox</a> </li><li><a href="https://web.archive.org/web/20200513063358/https://www.microsoft.com/edge/" target="_blank" rel="nofollow noopener noreferrer">Edge</a></li><li><a href="https://web.archive.org/web/20200513063358/https://support.apple.com/en-us/HT204416" target="_blank" rel="nofollow noopener noreferrer">Safari</a></li><li><a href="https://web.archive.org/web/20200513063358/https://www.google.com/chrome/" target="_blank" rel="nofollow noopener noreferrer">Google Chrome</a></li></ul> <p>If a browser upgrade doesn't solve your issue, you can also try downloading an alternate browser using the links above. </p> <h3>Have you tried clearing your cache and cookies?</h3> <p>Clearing your browser cache and cookies may resolve the issue. Instructions can be found here:</p> <ul><li><a href="https://web.archive.org/web/20200513063358/http://www.wikihow.com/Clear-Your-Browser%27s-Cache" target="_blank" rel="nofollow noopener noreferrer">Clear your browser cache</a></li><li><a href="https://web.archive.org/web/20200513063358/http://www.wikihow.com/Clear-Your-Browser%27s-Cookies" target="_blank" rel="nofollow noopener noreferrer">Clear your browser cookies</a></li></ul> <h3>Do you have browser add-ons, plug-ins or extensions installed?</h3> <p>Some browser extensions can interfere with actions performed on Twitter.com. Try disabling any browser add-ons you may have enabled (you do not need to delete them completely), which may resolve the issues you are experiencing.</p> <p>If you use any additional software such as an ad-blocker, we'd suggest turning those off one at a time in case our site is being blocked in some way. If you discover the issue is resolved while an application is turned off, you can then troubleshoot with the settings in that software.</p> <h3>Do you have any third-party connections to your Twitter account?</h3> <p>Sometimes issues can arise through third-party connections to your Twitter account. Visit your <a href="https://web.archive.org/web/20200513063358/https://twitter.com/settings/applications" target="_blank" rel="nofollow noopener noreferrer">Apps</a> settings to review third-party connections and try revoking access for any unnecessary apps. You can read about <a href="/web/20200513063358/https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps" rel="nofollow">how to revoke third-party access to your account</a>.</p> </div> </div> <div class="ap10"> <div class="ap10__item"> <h3 class="ap10__item-title twtr-type--bold-24 twtr-color--black-neutral">Bookmark or share this article</h3> <div class="ap10__popover ap10__popover-link twtr-type--bold-14"></div> <ul class="ap10__menu"> <li class="ap10__menu-item ap10__menu-item--twitter"> <button class="js-sharing-popup-twitter" data-share-text="Help with twitter.com" data-share-url="https://help.twitter.com/en/using-twitter/twitter-issues" data-share-via="" data-share-hashtags="" data-share-related=""> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewbox="0 0 24 24" class="twtr-icon twtr-color-fill--blue-dark has-hover"> <path opacity="0" d="M0 0h24v24H0z"/> <path d="M23.643 4.937c-.835.37-1.732.62-2.675.733.962-.576 1.7-1.49 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