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Toll Group resists ransom demands from hackers after cyber attack - The Loadstar

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The threat – unrelated to the attack on Toll in January – involves ransomware called Nefilim. The hackers accessed a corporate server containing information on Toll staff and some commercial agreements with enterprise customers, although Toll said the server was not “designed as ..." /> <meta property="og:url" content="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/" /> <meta property="og:site_name" content="The Loadstar" /> <meta property="article:publisher" content="https://www.facebook.com/theLoadstar" /> <meta property="article:published_time" content="2020-05-12T13:40:35+00:00" /> <meta property="article:modified_time" content="2020-05-12T15:24:51+00:00" /> <meta property="og:image" content="https://theloadstar.com/wp-content/uploads/860c37899261f57d982aa3b7fc1498db-680x0-c-default.jpg" /> <meta property="og:image:width" content="800" /> <meta property="og:image:height" content="622" /> <meta property="og:image:type" content="image/jpeg" /> <meta name="author" content="Alex Lennane" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:image" content="https://theloadstar.com/wp-content/uploads/860c37899261f57d982aa3b7fc1498db-680x0-c-default.jpg" /> <meta name="twitter:creator" content="@theloadstar" /> <meta name="twitter:site" content="@theloadstar" /> <meta name="twitter:label1" content="Written by" /> <meta name="twitter:data1" content="Alex Lennane" /> <meta name="twitter:label2" content="Est. reading time" /> <meta name="twitter:data2" content="3 minutes" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"WebPage","@id":"https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/","url":"https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/","name":"Toll Group resists ransom demands from hackers after cyber attack - The Loadstar","isPartOf":{"@id":"https://theloadstar.com/#website"},"primaryImageOfPage":{"@id":"https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/#primaryimage"},"image":{"@id":"https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/#primaryimage"},"thumbnailUrl":"https://i0.wp.com/theloadstar.com/wp-content/uploads/dreamstime_s_92538644.jpg?fit=800%2C622&ssl=1","datePublished":"2020-05-12T13:40:35+00:00","dateModified":"2020-05-12T15:24:51+00:00","author":{"@id":"https://theloadstar.com/#/schema/person/10930667459202a154f77dd551ed8bd3"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/#primaryimage","url":"https://i0.wp.com/theloadstar.com/wp-content/uploads/dreamstime_s_92538644.jpg?fit=800%2C622&ssl=1","contentUrl":"https://i0.wp.com/theloadstar.com/wp-content/uploads/dreamstime_s_92538644.jpg?fit=800%2C622&ssl=1","width":800,"height":622,"caption":"© Anutr Yossundara"},{"@type":"WebSite","@id":"https://theloadstar.com/#website","url":"https://theloadstar.com/","name":"The Loadstar","description":"Making sense of the supply chain","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://theloadstar.com/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https://theloadstar.com/#/schema/person/10930667459202a154f77dd551ed8bd3","name":"Alex Lennane","url":"https://theloadstar.com/author/loadstaradmin/"}]}</script> <!-- / Yoast SEO plugin. --> <link rel='dns-prefetch' href='//stats.wp.com' /> <link rel='dns-prefetch' href='//i0.wp.com' /> <link rel='dns-prefetch' href='//c0.wp.com' /> <link rel="alternate" type="application/rss+xml" title="The Loadstar &raquo; Toll Group resists ransom demands from hackers after cyber attack Comments Feed" href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/feed/" /> <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/theloadstar.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.6.2"}}; /*! 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href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/" title="Toll Group resists ransom demands from hackers after cyber attack">Toll Group resists ransom demands from hackers after cyber attack</a></h1> </div> </section> <section class="sharing"> <div class="container pad"> <ul> <li><a href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/"><span class="sharing-facebook" title="Share on Facebook"></span></a></li> <li><a href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/"><span class="sharing-linkedin" title="Share on LinkedIn"></span></a></li> <li><a href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/"><span class="sharing-email" title="Share by Email"></span></a></li> <li><a href="https://theloadstar.com/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/"><span class="sharing-whatsapp" title="Share on WhatsApp"></span></a></li> </ul> </div> </section> <section class=""> <div class="container" style="padding: 0 10px;"> <div class="col10 centered image-centered"> <div class="ad-box"><div class="ad-middle"><div style="float: left;margin: 1.0em 0.2em 1em 0;"><a href="/premium-deskone"><img src="https://theloadstar.com/wp-content/themes/november/img/logo_deskone1_ticker.gif" style="width: 100px;"></a></div><div class="wrapper deskone_ticker_wrapper" style="min-width: 50%;"><div class="marquee" style="margin-top: 0px;"><p style="margin: 1em 0;"><a href="/premium-deskone">UPS: MULTI-MILLION PENALTY FOR UNFAIR EARNINGS DISCLOSURE</a><a href="/premium-deskone">WTC: PUNISHED</a><a href="/premium-deskone">VW: UNDER PRESSURE</a><a href="/premium-deskone">KNIN: APAC LEADERSHIP WATCH</a><a href="/premium-deskone">ZIM: TAKING PROFIT</a><a href="/premium-deskone">PEP: MINOR HOLDINGS CONSOLIDATION</a><a href="/premium-deskone">DHL: GREEN DEAL</a><a href="/premium-deskone">BA: WIND OF CHANGE</a><a href="/premium-deskone">MAERSK: BULLISH CALL</a><a href="/premium-deskone">XPO: HEDGE FUNDS ENGINE</a><a href="/premium-deskone">F: CHOPPING BOARD</a><a href="/premium-deskone">WTC: NEW RECORD</a><a href="/premium-deskone">ZIM: BALANCE SHEET IN CHECK</a><a href="/premium-deskone">ZIM: SURGING </a></p><p style="margin: 1em 0;"><a href="/premium-deskone">UPS: MULTI-MILLION PENALTY FOR UNFAIR EARNINGS DISCLOSURE</a><a href="/premium-deskone">WTC: PUNISHED</a><a href="/premium-deskone">VW: UNDER PRESSURE</a><a href="/premium-deskone">KNIN: APAC LEADERSHIP WATCH</a><a href="/premium-deskone">ZIM: TAKING PROFIT</a><a href="/premium-deskone">PEP: MINOR HOLDINGS CONSOLIDATION</a><a href="/premium-deskone">DHL: GREEN DEAL</a><a href="/premium-deskone">BA: WIND OF CHANGE</a><a href="/premium-deskone">MAERSK: BULLISH CALL</a><a href="/premium-deskone">XPO: HEDGE FUNDS ENGINE</a><a href="/premium-deskone">F: CHOPPING BOARD</a><a href="/premium-deskone">WTC: NEW RECORD</a><a href="/premium-deskone">ZIM: BALANCE SHEET IN CHECK</a><a href="/premium-deskone">ZIM: SURGING </a></p></div></div><script>jQuery( document ).ready(function() { });</script><style type="text/css"> .marquee a { padding: 0 10px; text-decoration: none; color: #e66811 !important; font-weight: 600; font-size: 14px; } .wrapper { max-width: 100%; overflow: hidden; } .marquee { white-space: nowrap; overflow: hidden; display: inline-block; animation: marquee 55s linear infinite; } .marquee:hover{ -moz-animation-play-state: paused; -webkit-animation-play-state: paused; animation-play-state: paused; } .marquee p { display: inline-block; } @keyframes marquee { 0% { transform: translate3d(0, 0, 0); } 100% { transform: translate3d(-50%, 0, 0); } } </style></div></div> </div> </div> </section> <section class="single-article"> <div class="container"> <div class="col-2 pad ad-bar mobile-hide"> </div> <div class="col-8 pad col-tab-14 col-mob-14"> <article> <div class="hero"> <img src="https://theloadstar.com/wp-content/uploads/860c37899261f57d982aa3b7fc1498db-680x0-c-default.jpg" alt="dreamstime_s_92538644" /> <div class="caption">© Anutr Yossundara </div> </div> <div class="post-info"> <address class="author">By <a href="/?s=&amp;search_author=1" rel="author">Alex Lennane</a></address> <time datetime="2020-05-12">12/05/2020</time> </div> <p>Toll Group is having <a href="https://theloadstar.com/supply-chain-radar-targeting-toll-group-its-the-stone-age-over-again-damn-it/">a tough year</a>, and has confirmed that the “unusual activity” on its servers last week was a cyber attack, which has now led to ransom demands.</p> <p>The threat – unrelated <a href="https://theloadstar.com/toll-group-shuts-down-systems-and-goes-manual-after-cyber-attack/">to the attack on Toll</a> in January – involves ransomware called Nefilim.</p> <p>The hackers accessed a corporate server containing information on Toll staff and some commercial agreements with enterprise customers, although Toll said the server was not “designed as a repository for customer operational data”.</p> <p>Toll said the hackers had downloaded data and, given previous form, would publish it on the &#8216;dark web&#8217; if the ransom was not paid.</p> <div class='middle-banner'> <div class="ad-box"> <div class="ad-top"><a href="https://theloadstar.com/wp-content/plugins/adrotate-pro/adrotate-out.php?track=OTg4LDE0NSwwLGh0dHBzOi8vd3d3LnR0Y2x1Yi5jb20vP3V0bV9zb3VyY2U9dGhlbG9hZHN0YXImdXRtX21lZGl1bT1hZCZ1dG1fY2FtcGFpZ249c3Rvcnk" target="_blank"><img decoding="async" src="https://i0.wp.com/theloadstar.com/wp-content/uploads/ls_story_oct_728x180-002.gif?ssl=1" data-recalc-dims="1" /></a></div> </div> </div> <p>But the company said, that as far as it knew, this would mean the information would not be accessible through conventional online platforms, and added: “Toll is not aware at this time of any information from the server in question having been published.”</p> <p>Toll discovered irregularities on 4 May and shut down its systems to prevent further infection. It said it had been advised by government authorities and cyber security experts not to engage with the hackers or pay a ransom.</p> <p>Thomas Knudsen, Toll Group MD, said: “We condemn in the strongest possible terms the actions of the perpetrators. This is a serious and regrettable situation and we apologise unreservedly to those affected. I can assure our customers and employees that we’re doing all we can to get to the bottom of the situation and put in place the actions to rectify it.”</p> <p>Toll, which is working with the Australian Cyber Security Centre and the Australian Federal Police, said it would take several weeks to discover more details, and is contacting anyone it thinks may have been affected. And the 3PL sought to reassure customers.</p> <p>“We have commenced the process of restoring and testing our customer-facing applications, with a focus on bringing them progressively online as soon as possible. At the same time, we’re continuing to support our large enterprise customers whose services are affected by the disruption to online operations.</p> <p>&#8220;We’re continuing to keep our SME customers and consumers updated through our digital and social channels, including Toll’s company and MyToll websites.</p> <p>“While there are delays in some parts of the network, freight shipments and parcel deliveries are moving by and large as normal, with Toll call centres taking bookings over the phone. Contact details for bookings are available the MyToll website.</p> <p>&#8220;We continue to prioritise the movement of essential items, including medical and healthcare supplies. Email access has been restored for Toll employees who operate on our cloud-based platforms.”</p> <p>Mr Knudsen said cyber crime posed “an existential threat for organisations of all sizes, making it more important than ever for business, regulators and government to adopt a united effort in combatting the very real risk it presents the wider community”.</p> <p>Lars Jensen, shipping analyst and cyber security expert, said progress towards high security standards in the industry was slow.</p> <p>“Only a month ago we saw MSC being subjected to a successful cyber attack, although the details released are very sparse,” he noted on <em>LinkedIn</em>.</p> <p>“Also, a month ago, Indian port group Adani was most likely the subject of a cyber attack causing operational disruptions. Officially, they seem to maintain they had some systems outage and/or shutdown. However internal sources do point to a cyber attack.”</p> <p>Mr Jensen added that, following a webinar on cyber security, he came away with “the clear impression that the industry is still largely debating the same issues as they have been for the past five years, but actual progress towards heightening security standards are moving slowly”.</p> <p>You can read more on Toll&#8217;s cyber – and other – problems <a href="https://theloadstar.com/supply-chain-radar-targeting-toll-group-its-the-stone-age-over-again-damn-it/">on <em>Premium,</em> here</a>.</p> </article> </div> <div class="col-4 pad sidebar col-tab-14 col-mob-14"> <div class="ad-box"><div class="ad-middle"><a href="https://theloadstar.com/wp-content/plugins/adrotate-pro/adrotate-out.php?track=MTQzNiwxNDQsMCxodHRwczovL2thbGVsb2dpc3RpY3MuY29tL2NvbnRhY3QtdXMv" target="_blank"><img src="https://theloadstar.com/wp-content/uploads/kale-the-loadstar-mpu-sea-freight-311024.png" /></a></div></div> <div class="ad-box"><div class="ad-middle"><a href="https://theloadstar.com/wp-content/plugins/adrotate-pro/adrotate-out.php?track=MTQ0MSwxMzIsMCxodHRwczovL3RoZWxvYWRzdGFyLmNvbS90cnVtcC10YXJpZmZzLXRpYWNhLWluc2lnaHRzLWFuZC1sb29taW5nLTIwMjUtY2FwYWNpdHktY3J1bmNoZXMv" target="_blank"><img src="https://theloadstar.com/wp-content/uploads/thumbnail_ls-podcast-ep14-290x400-1.jpg" /></a></div></div> <!-- Tab box --> </div> </div> </section> <script> gtag('event','read_article', { "story_author":"Alex Lennane" }); </script> <section class="comments"> <div class="container"> <div class="col-11 pad col-mob-14"> <!--<a href="#" class="close">Close</a>--> <h4 class="h3"><strong>Comment on this article</strong></h4> <hr /> <div id="respond"> <div style="margin-top: 20px;" id="cancel-comment-reply"> <a rel="nofollow" id="cancel-comment-reply-link" href="/toll-group-resists-ransom-demands-from-hackers-after-cyber-attack/#respond" style="display:none;">Close</a> </div> <span class="h4">You must be <a href="https://theloadstar.com/login">logged in</a> to post a comment.</span> </div> <ul><li class="comment even thread-even depth-1" id="comment-171634"> <div id="div-comment-171634" class="commentdiv"> <p class="name">TDRev</p> <span class="date">May 13, 2020 at 5:04 am</span> <p><p>How is this not in the mainstream media? It&#8217;s causing the whole logistics chain to grind to a halt&#8230; although most third-parties are calling it covid-19 related delays until pressed.</p> </p> <a rel="nofollow" class="comment-reply-login" href="https://theloadstar.com/wp-login.php?redirect_to=https%3A%2F%2Ftheloadstar.com%2Ftoll-group-resists-ransom-demands-from-hackers-after-cyber-attack%2F">Log in to Reply</a> </div> </li><!-- #comment-## --> </ul> </div> <div class="col-3 pad desktop-show image-centered"> </div> </div> </section><section class="related-stories"> <div class="container"> <div class="pad"> <hr /> <h2>Related Stories</h2> </div> </div> <div class="carousel"> <div class="slide"> <div class="container stacked v-borders"> <div class="col-4 col-tab-third col-mob-14"> <article class="card pad"> <a href="https://theloadstar.com/cyber-attack-on-tech-provider-blacks-out-live-tracking-for-uk-retail-deliveries/"> <div class="article-head" style="background-image: url('https://i0.wp.com/theloadstar.com/wp-content/uploads/dreamstime_xs_49850490.jpg?fit=420%2C280&ssl=1');"></div> <div class="article-body"> <h3 class="h4">Cyber attack on tech provider blacks out live tracking for UK retail deliveries</h3> <p>Some UK retail deliveries have lost live tracking services following a cyber attack on fleet ...</p> </div> <div class="article-footer"> <div class="tags"> <span data-href="https://theloadstar.com/tag/cyber-attack/" class="tag">cyber attack</span> <span data-href="https://theloadstar.com/tag/dhl-supply-chain-uk/" class="tag">DHL Supply Chain UK</span> <span data-href="https://theloadstar.com/tag/fleet-management/" class="tag">fleet management</span> </div> <span class="h6"> <span>Nov 1, 2024</span>&bull; 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birds with one stone </p> </div> <div class="article-footer"> <div class="tags"> <span data-href="https://theloadstar.com/tag/ev/" class="tag">EV</span> <span data-href="https://theloadstar.com/tag/john-mullen/" class="tag">John Mullen</span> <span data-href="https://theloadstar.com/tag/qantas/" class="tag">Qantas</span> <span data-href="https://theloadstar.com/tag/the-toll-story/" class="tag">The Toll story</span> </div> <span class="h6"> <span>Feb 27, 2024</span>&bull; <span data-href="https://theloadstar.com/faith-no-more-mullen-lands-at-qantas-and-red-herrings/#respond">1 Comments</span>&bull; <span data-href="" class="share">Share</span> </span> </div> </a> <div class="sharing sharing-tray"> <ul> <li> <a href="#"> <span class="sharing-facebook" title="Share on Facebook" data-link="https://theloadstar.com/faith-no-more-mullen-lands-at-qantas-and-red-herrings/"></span> </a> </li> <li> <a href="#"> <span class="sharing-linkedin" title="Share on LinkedIn" 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