Contact Us | TIME Cover Store

<!DOCTYPE html> <html> <head> <title>Contact Us | TIME Cover Store</title> <meta name="description" content="Contact us at timecoverstore.com with your customer service and technical support questions."> <meta name='viewport' content='width=device-width, initial-scale=1'> <meta name='robots' content='noindex'> <link rel='canonical' href='https://timecoverstore.com/contactus.html?tab=contactus'> <link rel='stylesheet' type='text/css' href='/css/stylesheet.css?v=9a54e78260'> <script type='text/javascript' src='/js/globalScripts.js?v=9a54e78260'></script> <script type='text/javascript' src='https://www.google.com/recaptcha/api.js'></script> <script type='text/javascript' src='/js/jquery371.js'></script> <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=56c38c5e-a024-450f-828f-ffe278fb406e"></script> <script type='text/javascript'> var httpobject = []; var requestcount = 0; var stamp = new Date(); var previoustime = stamp.getTime(); var timerid = -99; var allowChat = 1; function newHttpReq() { var newRequest = null; try { newRequest = new XMLHttpRequest(); } catch(trymicrosoft) { try { newRequest = new ActiveXObject("Msxml2.XMLHTTP"); } catch(othermicrosoft) { try { newRequest = new ActiveXObject("Microsoft.XMLHTTP"); } catch(failed) { newRequest = null; } } } return newRequest; } httpobject[-1] = newHttpReq(); if(!httpobject[-1]) { alert("Error Initializing XMLHttpRequest!"); } function submitform() { document.getElementById('submitdiv').innerHTML = "<img src='/assets/images/Searching.gif' style='float: left;'>"; document.getElementById('supportticketform').submit(); } function submitfaqsearchform() { document.getElementById('faqsearchform').submit(); } function displayfaq(id) { if(document.getElementById('faq[' + id + ']').style.display == 'none') { document.getElementById('faq[' + id + ']').style.display = 'inline-block'; if(document.getElementById('faqlink[' + id + ']')) { document.getElementById('faqlink[' + id + ']').style.display = 'inline-block'; } } else { document.getElementById('faq[' + id + ']').style.display = 'none'; if(document.getElementById('faqlink[' + id + ']')) { document.getElementById('faqlink[' + id + ']').style.display = 'none'; } } } function lookupfaq(page) { if(timerid != -99) { clearTimeout(timerid); } var subject = document.getElementById('subject').value; var email = document.getElementById('email').value; var stamp = new Date(); var currenttime = stamp.getTime(); elapsedtime = (currenttime - previoustime) / 1000; previoustime = currenttime; if(subject.length == 0) { document.getElementById('faqsearchresultsdiv').style.display = 'none'; } if(elapsedtime < 0.500) { timerid = setTimeout("lookupfaq(" + page + ")",750); return; } if (subject.length >= 3) { //alert(subject); document.getElementById('faqsearchresultsdiv').innerHTML = "<p style='float: left; padding-top: 2px; padding-right: 10px; font-size: 11pt; font-family: helvetica, arial; '>Searching for Possible Answers</p><img src='/assets/images/Searching.gif' style='float: left;'>\n"; document.getElementById('faqsearchresultsdiv').style.display = 'inline'; var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('faqsearchresultsdiv').innerHTML = httpobject[localvalue].responseText; } }; var url = "../queries/querycontactusfaqsearch.php"; var poststring = "subject=" + encodeURIComponent(subject) + "&email=" + encodeURIComponent(email) + "&page=" + page; httpobject[localvalue].open('post',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(poststring); requestcount += 1; } } function hidefaqresults() { document.getElementById('faqsearchresultsdiv').innerHTML = ' '; document.getElementById('faqsearchresultsdiv').style.display = 'none'; } function lookupfaqsearchterm(page) { if(timerid != -99) { clearTimeout(timerid); } var subject = document.getElementById('faqsearchterm').value; var stamp = new Date(); var currenttime = stamp.getTime(); elapsedtime = (currenttime - previoustime) / 1000; previoustime = currenttime; if(subject.length == 0) { document.getElementById('faqsearchtermresultsdiv').innerHTML = ''; } if(elapsedtime < 0.500) { timerid = setTimeout("lookupfaqsearchterm(" + page + ")",750); return; } if (true) { if(subject.length <= 3) { subject = ''; } //alert(subject); document.getElementById('faqsearchtermresultsdiv').innerHTML = "<p style='float: left; padding-top: 2px; padding-right: 10px; font-size: 11pt; font-family: helvetica, arial; '>Searching for Possible Answers</p><img src='/assets/images/Searching.gif' style='float: left;'>\n"; //document.getElementById('faqsearchresultsdiv').style.display = 'inline'; var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('faqsearchtermresultsdiv').innerHTML = httpobject[localvalue].responseText; } }; var url = "../queries/queryfaqsearch.php"; var poststring = "subject=" + encodeURIComponent(subject) + "&page=" + page; httpobject[localvalue].open('post',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(poststring); requestcount += 1; } } function faqSearchCheckForEnter(event) { theEvent = event || window.event; if(theEvent.keyCode === 13) { //lookupfaqsearchterm(1); theEvent.preventDefault(); } } function createForegroundAndBackgroundDiv() { if(!document.getElementById('foregroundDiv') || !document.getElementById('backgroundDiv')) { var newdiv; //var cssstyle; // Background Div if(!document.getElementById('backgroundDiv')) { newdiv = document.createElement('div'); //cssstyle = ''; newdiv.id = 'backgroundDiv'; //newdiv.setAttribute('style',cssstyle); //newdiv.style.cssText = cssstyle; document.body.appendChild(newdiv); } // Foreground Div if(!document.getElementById('foregroundDiv')) { newdiv = document.createElement('div'); //cssstyle = ''; newdiv.id = 'foregroundDiv'; //newdiv.setAttribute('style',cssstyle); //newdiv.style.cssText = cssstyle; document.body.appendChild(newdiv); } } } function showAttachmentForm() { showForegroundAndBackgroundDiv(); var localvalue = requestcount; var postString = 'action=showUploadForm'; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('foregroundDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = '../queries/queryUploadAttachmentContactUs.php'; httpobject[localvalue].open('POST',url,true); httpobject[localvalue].setRequestHeader("content-type", "application/x-www-form-urlencoded"); httpobject[localvalue].send(postString); requestcount += 1; } function submitAttachment() { document.getElementById('attachmentForm').submit(); document.getElementById('uploadMessageDiv').innerHTML = "<p style='display: inline-block; vertical-align: middle; font-size: 10pt; font-family: helvetica, arial; padding-right: 5px;'>Please Wait</p><img style='display: inline-block; vertical-align: middle;' src='/assets/images/Searching.gif'>"; } function showForegroundAndBackgroundDiv() { var backgroundObject = document.getElementById('backgroundDiv'); backgroundObject.style.width = '100%'; backgroundObject.style.height = '100%'; backgroundObject.style.visibility = 'visible'; var widthClient = parseInt(document.documentElement.clientWidth); var heightClient = parseInt(document.documentElement.clientHeight); var widthTarget; var heightTarget; if(heightClient < 400) { widthTarget = parseInt(widthClient*0.95); heightTarget = parseInt(heightClient*0.95); } else { if(widthClient > heightClient) { widthTarget = parseInt(widthClient*0.80); heightTarget = parseInt(heightClient*0.60); } else { widthTarget = parseInt(widthClient*0.80); heightTarget = parseInt(heightClient*0.80); } } if(widthTarget > 900) { widthTarget = 900; } if(heightTarget > 800) { heightTarget = 800; } var offsetLeft = 0; var offsetTop = 0; var offsetX = 0; var offsetY = 0; var foregroundObject = document.getElementById('foregroundDiv'); foregroundObject.style.width = widthTarget + 'px'; foregroundObject.style.height = heightTarget + 'px'; foregroundObject.style.visibility = 'visible'; //foregroundObject.innerHTML = "<img src='/assets/images/Searching.gif' style='display: inline-block; margin-top: 20px;'>"; foregroundObject.style.left = (offsetX + offsetLeft + parseInt((widthClient - (widthTarget + 0)) / 2)) + 'px'; foregroundObject.style.top = (offsetY + offsetTop + parseInt((heightClient - (heightTarget + 0)) / 2)) + 'px'; document.getElementById('closeForegroundXImage').style.display = 'inline-block'; } function hideForegroundAndBackgroundDivs() { document.getElementById('backgroundDiv').style.visibility = 'hidden'; document.getElementById('foregroundDiv').style.visibility = 'hidden'; document.getElementById('closeForegroundXImage').style.display = 'none'; } function updateAttachmentList() { hideForegroundAndBackgroundDivs(); var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('attachmentContainerDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = 'queries/queryContactUsAttachments.php?action=updateList'; httpobject[localvalue].open('GET',url,true); httpobject[localvalue].send(null); requestcount += 1; } function deleteAttachment(attachmentId) { var localvalue = requestcount; httpobject[localvalue] = newHttpReq(); httpobject[localvalue].onreadystatechange = function(){ try { if(httpobject[localvalue].readyState == 4) { } if(httpobject[localvalue].status == 200) { } } catch (e) { return; } if(httpobject[localvalue].readyState == 4 && httpobject[localvalue].status == 200) { document.getElementById('attachmentContainerDiv').innerHTML = httpobject[localvalue].responseText; } }; var url = 'queries/queryContactUsAttachments.php?action=deleteAttachment&deleteAttachmentId=' + attachmentId; httpobject[localvalue].open('GET',url,true); httpobject[localvalue].send(null); requestcount += 1; } function launchChat() { var departmentData = zE('webWidget:get', 'chat:department', 'Customer Service'); console.log(departmentData); //return; window.zESettings = { webWidget: { contactOptions: { enabled: true, contactButton: { '*': 'Get in touch' } } } }; //zE('webWidget', 'reset'); zE('webWidget', 'open'); zE('webWidget', 'show'); } zE('webWidget', 'open'); zE('webWidget', 'hide'); zE('webWidget:on', 'close', function() { zE('webWidget', 'hide'); }); zE('webWidget:on', 'chat:connected', function(){ var departmentData = zE('webWidget:get', 'chat:department', 'Customer Service'); if(allowChat == 1 && departmentData.status == 'online') { document.getElementById('chatButtonContainerDiv').style.display = 'inline-block'; } else { //alert('no'); } }); window.addEventListener('resize',function(e) { if(document.getElementById('foregroundDiv') && document.getElementById('foregroundDiv').style.visibility == 'visible') { showForegroundAndBackgroundDiv(); } }); </script> <style> h1 { float: none; display: inline-block; width: 100%; font-size: 18pt; font-family: montserratregular, cabin; color: #444444; border-bottom: none; text-align: center; text-transform: uppercase; } h1:after { display: block; width: 100px; height: 2px; overflow: hidden; background-color: #CCCCCC; content: ""; margin: auto; margin-top: 12px; margin-bottom: 10px; font-size: 10pt; line-height: 0%; } h2 { float: left; display: inline-block; width: 100%; font-size: 20pt; font-family: cabin, oswald, arial; font-weight: normal; padding-top: 50px; padding-bottom: 10px; border-bottom: 1px solid #CCCCCC; } #contactUsSubtitle { display: inline-block; width: 100%; padding-top: 0px; font-size: 11pt; font-family: helvetica, arial; color: #444444; line-height: 150%; text-align: center; } #contactUsSubtitle a, #contactUsSubtitle a:active, #contactUsSubtitle:link { font-size: inherit; font-family: inherit; color: inherit; text-decoration: underline; } #tabContainerDiv { float: left; width: 100%; height: 40px; overflow-y: visible; margin: 0px; margin-top: 40px; padding: 0px; border-bottom: 1px solid #AAAAAA; } .tabNormal, .tabNormal:active, .tabNormal:link, .tabNormal:visited { float: left; box-sizing: border-box; width: 30%; height: 100%; padding: 8px; padding-left: 15px; font-size: 14pt; font-family: montserratregular, arial; color: #444444; margin-right: 3%; overflow: hidden; border: 1px solid #AAAAAA; border-bottom: none; cursor: pointer; cursor: hand; overflow: hidden; box-shadow: none; background-color: #FFFFFF; text-shadow: none; } .tabNormal:last-of-type() { margin-right: 0px; border: 1px solid #FF0000; } .tabSelected, .tabSelected:active, .tabSelected:link, .tabSelected:visited { height: calc(100% + 1px); overflow: hidden; box-shadow: 5px 5px 8px #DDDDDD; box-shadow: none; background-color: #F5F5F5; background-image: url('https://images.fineartamerica.com/public/assets/images/BackgroundTextureGray.gif'); background-image: none; text-shadow: none; } .artistHeadshot { display: inline-block; width: 10%; border: none; border-radius: 2px; box-shadow: 0px 5px 8px -5px #CCCCCC; margin-bottom: 15px; } #supportticketform label { display: inline-block; width: 100%; margin-bottom: 5px; font-size: 10pt; font-family: helvetica, avenir, arial; color: #444444; } #selectTicketType { display: inline-block; box-sizing: border-box; width: 100%; max-width: 500px; padding: 5px; font-size: 12pt; font-family: arial; border: 1px solid #AAAAAA; } .textboxshadow { display: inline-block; box-sizing: border-box; width: 100%; max-width: 500px; padding: 5px; font-size: 12pt; font-family: arial; border: 1px solid #AAAAAA; } textarea { float: left; font: 10pt arial; border: 1px solid #AAAAAA; box-shadow: none; } .contactUsInputSection { display: inline-block; width: 100%; margin-top: 20px; } #inputSectionSupportTicketType { margin-top: 0px; margin-bottom: 10px; } #inputSectionFullName { width: 45%; max-width: 240px; margin-right: 15px; } #inputSectionEmail { width: 45%; max-width: 240px; } .ghostButton, .ghostButton:link, .ghostButton:active, .ghostButton:visited, .ghostButton:hover { display: inline-block; vertical-align: middle; text-align: center; font-size: 14pt; font-family: cabin, oswald, arial; text-transform: none, uppercase; color: #444444; border: 1px solid #CCCCCC; border-radius: 0px; padding: 8px; padding-left: 15px; padding-right: 15px; background-color: #FFFFFF; letter-spacing: 0px; word-spacing: 0px; text-decoration: none; } .ghostButton:hover { color: #FFFFFF; background-color: rgba(106,201,157,0.90); border: 1px solid rgba(106,201,157,0.90); border-radius: 2px; } #faqsearchterm { float: none; display: inline-block; box-sizing: border-box; vertical-align: middle; width: calc(100% - 100px); max-width: 500px; padding: 5px; margin-right: 10px; font-size: 14pt; font-family: arial; color: #000000; border: 1px solid #AAAAAA; border-radius: 0px; } #faqsearchterm::placeholder { color: #999999; } #searchButtonContainer { display: inline-block; vertical-align: middle; } #searchButton { padding: 4px; padding-left: 15px; padding-right: 15px; } #foregroundDiv { position: fixed; z-index: 5001; left: 0px; top: 0px; overflow: auto; padding: 0px; background-color: #FAFAFA; visibility: hidden; text-align: center; overflow: hidden; } #closeForegroundXImage { display: none; position: fixed; max-width: 25px; top: 15px; right: 15px; z-index: 6000; } #backgroundDiv { position: fixed; z-index: 5000; left: 0px; top: 0px; width: 10px; height: 10px; background-color: #000000; visibility: hidden; opacity: 0.90; filter: alpha(opacity=90); } #chatButtonContainerDiv { display: none; width: 100%; margin-top: 30px; margin-bottom: 0px; text-align: center; } #chatButton { display: inline-block; box-sizing: border-box; max-width: 300px; padding: 10px; padding-left: 25px; padding-right: 25px; font-size: 16pt; font-family: montserratregular, arial; text-transform: uppercase; color: #444444; border: 1px solid #AAAAAA; border-radius: 2px; background-color: #FAFAFA; box-shadow: 0px 12px 5px -8px #EEEEEE; } #chatButton:hover { color: #FFFFFF; border-color: #80B83B; background-color: #80B83B; } #chatImage { display: inline-block; vertical-align: middle; margin-top: 5px; } #chatSpan { margin-left: 15px; font-size: inherit; font-family: inherit; color: inherit; text-transform: uppercase; } @media screen and (max-width: 800px) { #tabContainerDiv { height: 50px; } .tabNormal, .tabNormal:active, .tabNormal:link, .tabNormal:visited { font-size: 9pt; } #inputSectionFullName { width: 100%; max-width: 100%; margin-right: 0px; } #inputSectionEmail { width: 100%; max-width: 100%; } .artistHeadshot { width: 22%; } } @media screen and (max-width: 640px) { #faqsearchterm { width: 100%; margin-right: 0px; } #searchButtonContainer { width: 100%; margin-top: 10px; text-align: center; } } </style> 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id='navigationTopLinkThreeLinesSingleRow'> <a href='javascript: toggleMobileNavigationDiv();'> <div>   </div> <div>   </div> <div>   </div> </a> </div> <div id='headerCustomLogoDiv'> <a href='https://timecoverstore.com'><img id='headerCustomLogoImage' src='/assets/images/whiteLabelWebsites/time/logoTime002.png' alt='TIME Cover Store' title='TIME Cover Store'><img id='headerCustomLogoImageSmall' src='/assets/images/whiteLabelWebsites/time/logoTime003.png' alt='TIME Cover Store' title='TIME Cover Store'></a> </div> <div id='headerCustomMainLinksContainer'> <a id='headerCustomNavigationShopLink' class='headerCustomNavigationLinks' data-showarrow='1' data-targetMenuId='menuShop' onmouseover="menuPreOpen2019(event);" onmouseout="mclosetime()" onkeydown="menuKeyPress(event);" ontouchstart="menuToggle2019(event);" href="/art">Best Sellers</a> <a id='headerCustomNavigationDiscoverLink' class='headerCustomNavigationLinks' onmouseover="mclose()" href="/collectiongroups">Collections</a> <a 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