Support | Get Connected

<!doctype html><html lang="en"><head> <meta charset="utf-8"> <title>Support | Get Connected</title> <link rel="shortcut icon" href="https://www.galaxydigital.com/hubfs/favicon.png"> <meta name="description" content="Product support for Get Connected customers - frequently asked questions and helpful resources."> <style>body, html, h1, h2, h3, h4, h5, h6, p{font-family:Sans-Serif;}</style> <link rel="preconnect" href="https://www.galaxydigital.com"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:description" content="Product support for Get Connected customers - frequently asked questions and helpful resources."> <meta property="og:title" content="Support | Get Connected"> <meta name="twitter:description" content="Product support for Get Connected customers - frequently asked questions and helpful resources."> <meta name="twitter:title" content="Support | Get Connected">  <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "Organization", "name": "Galaxy Digital LLC", "alternateName": "Get Connected", "logo": { "@type": "ImageObject", "url": "https://www.galaxydigital.com/hubfs/Assets/Logo/GetConnected-Horizontal-Logo-Dark_1-GalaxyDigital-600w.png" }, "url": "https://www.galaxydigital.com/support", "address": { "@type": "PostalAddress", "addressCountry": "United States", "addressRegion": "North Carolina", "addressLocality": "Asheville", "postalCode":"28801", "streetAddress": "53 South French Broad Avenue" },"knowsLanguage": "" "contactPoint": { "@type": "ContactPoint", "telephone": "828-575-5300", "contactType": "Sales", "areaServed": "US", "availableLanguage": "en" }, "sameAs": [ "https://www.facebook.com/galaxydigitalAVL/", "https://www.youtube.com/channel/UCXW36uh1fSl2Gzgo6mjZtGA", "https://www.linkedin.com/company/galaxy-digital/", "https://galaxydigital.com" ] } </script> <style> a.cta_button{-moz-box-sizing:content-box !important;-webkit-box-sizing:content-box !important;box-sizing:content-box !important;vertical-align:middle}.hs-breadcrumb-menu{list-style-type:none;margin:0px 0px 0px 0px;padding:0px 0px 0px 0px}.hs-breadcrumb-menu-item{float:left;padding:10px 0px 10px 10px}.hs-breadcrumb-menu-divider:before{content:'›';padding-left:10px}.hs-featured-image-link{border:0}.hs-featured-image{float:right;margin:0 0 20px 20px;max-width:50%}@media (max-width: 568px){.hs-featured-image{float:none;margin:0;width:100%;max-width:100%}}.hs-screen-reader-text{clip:rect(1px, 1px, 1px, 1px);height:1px;overflow:hidden;position:absolute !important;width:1px} </style> <link rel="stylesheet" href="https://www.galaxydigital.com/hs-fs/hubfs/hub_generated/template_assets/1/78844383819/1743039548883/template_main.min.css"> <style> #hs_cos_wrapper_products .row-fluid [class*=span] { flex:1; } .solutions-module { --spacing: 2rem; } .solutions-module .product-category-label, .solutions-module .product-item { flex: 1; } @media(min-width: 768px){ .solutions-module .product-item { max-width: 25%; } } .solutions-module .product-category-label { max-width: calc(20% - var(--column-gap)*.8333) } .solutions-module .product-category { padding: 0 2rem; grid-gap: .5rem; margin-bottom: var(--spacing); } .solutions-module .product-category:nth-of-type(n+2){ border-top: rgba(48, 48, 48, .1) 1px solid; padding-top: var(--spacing); } .solutions-module .category-name { font-size: 1rem; color: var(--color-navy); font-weight: 600; } .solutions-module .product-name { font-size: 1.125rem; margin-bottom: .2rem; } .solutions-module .product-description { font-weight: 300; font-size: .85rem; margin-bottom: 0; } .solutions-module .category-name .accent-text { color: var(--accent); } @media (min-width: 768px){ .solutions-module .category-name .accent-text { font-size: 1.25em; display: block; } } .solutions-module .product-link { color: var(--accent); font-weight: 600; margin-top: 1rem; font-size: .8rem; transition: var(--transition) } .solutions-module .product-link svg { color: var(--accent); fill: var(--accent); width: 1em; height: 1em; margin-left: .25em; transition: var(--transition) } .solutions-module .icon--highlight { width: 4rem; height: 4rem; display: flex; align-items: center; justify-content: center; padding: .75rem; } .solutions-module .icon--highlight img { width: 100%; } .solutions-module .product-link:hover { color: var(--accent); filter: brightness(1.25); } .solutions-module .product-link:hover svg { transform: translateX(3px) } </style> <style> @media (min-width:768px) and (max-width:1200px){}.promo-wrapper,a.custom-webinar-cta{color:#fff}.promo-wrapper{justify-self:flex-start;flex:0;margin-right:auto;min-width:600px;font-size:.85rem;line-height:160%;padding:.5rem 0;color:#fff}a.custom-webinar-cta{text-transform:uppercase;letter-spacing:.025rem;color:var(--color-green)}.custom-webinar-cta,.custom-webinar-cta:active,.custom-webinar-cta:focus,.custom-webinar-cta:hover{padding:0;background:unset!important;border:0;font-size:.85rem}@media (max-width:1200px){.promo-wrapper{flex:1 60%;text-align:center}}@media (max-width:768px){.promo-wrapper{min-width:unset}} </style> <link rel="stylesheet" href="https://www.galaxydigital.com/hs-fs/hubfs/hub_generated/module_assets/1/116816105901/1743075057115/module_faq.min.css"> <link class="hs-async-css" rel="preload" href="https://www.galaxydigital.com/hs-fs/hubfs/hub_generated/module_assets/1/81605736217/1743074993757/module_callout.min.css" as="style" onload="this.onload=null;this.rel='stylesheet'"> <noscript><link rel="stylesheet" href="https://www.galaxydigital.com/hs-fs/hubfs/hub_generated/module_assets/1/81605736217/1743074993757/module_callout.min.css"></noscript> <style> #hs_cos_wrapper_widget_1698860644616 .callout { padding:1rem; margin-top:2rem; min-height:280px; display:flex; } @media (max-width:768px) { #hs_cos_wrapper_widget_1698860644616 .callout { padding:1rem; margin-top:2rem; } } </style> <style> #hs_cos_wrapper_module_1698860665602 .callout { padding:1rem; margin-top:2rem; min-height:280px; display:flex; } @media (max-width:768px) { #hs_cos_wrapper_module_1698860665602 .callout { padding:1rem; margin-top:2rem; } } </style> <style> .hero--widget_1698860543578 { background-color: var(--color-blue); } .module--form-text-section .hero { min-height: 300px; padding: 2.5rem 0; } .module--form-text-section h4 { font-size: 2rem; margin-bottom: .5rem; } .hero--two_column .galaxy-lg-form-content-inner { width: 100%; display: flex; justify-content: space-between; } .hero--two_column .galaxy-lg-form { flex: 0 0 40%; max-width: 38%; } .hero--two_column .galaxy-lg-content { flex: 0 0 60%; max-width: 58%; margin-top: 60px; } .hero--center { text-align: center; } .hero--center form { display: flex; align-items: stretch; max-width: 600px; margin-left: auto; margin-right: auto; } .hero--center form .hs_submit { margin-left: 0.5rem; } .hero--center form .hs_submit input { white-space: nowrap; --button-background: var(--color-orange); --button-text: var(--color-white); --button-hover-background: var(--color-orange_shade20); padding: 0.8rem 2.25rem; } .hero--center form .hs-email > label { display: none; } .hero--center form .hs-form-field, .hero--center form .input { min-height: 100%; margin-bottom: 0; display: flex; flex: 1; } .hero--center form .input input { height: 100%; margin-bottom: 0; } /*.hs_error_rollup */ .hero--center form .hs-error-msgs { position: absolute; bottom: -2rem; text-align: left; } .galaxy-lg-form form { /* background-color: #F7F8F9; */ border: 0; outline: 0; position: relative; border-radius: var(--border-radius); } .galaxy-lg-form .actions { margin-top:0; margin-bottom:0; padding: 0; } .galaxy-lg-form h3 { font-size: 2.25rem; font-weight: bold; border: 0; background-color: transparent; padding: 0; } .galaxy-lg-form form h1 { font-size: 20px; text-align: center; font-weight: 900; margin-bottom: 50px; line-height: 1.6; } .galaxy-lg-content img { max-width: 400px; } .galaxy-lg-content p { /* color: #414042; */ font-size: 16px; margin-bottom: 20px; } .galaxy-lg-content p:last-child { margin-bottom: 0; } .galaxy-lg-content li { list-style: disc; font-size: 16px; margin-bottom: 16px; color: #124677; } .galaxy-lg-content li:last-child { margin-bottom: 0; } @media (max-width: 991px) { .galaxy-lg-form form { padding: 30px 30px; } } @media (max-width: 767px) { .galaxy-lg-form form { padding: 40px 30px; } .galaxy-lg-form { flex: 0 0 100%; max-width: 100%; } .galaxy-lg-content { flex: 0 0 100%; max-width: 100%; } .galaxy-lg-form-content-sec { padding-bottom: 50px; } .galaxy-lg-form form { flex-flow: column; grid-gap: 1rem; } .galaxy-lg-form form .hs_submit { margin-left: 0; } .galaxy-lg-form form .hs_submit input { width: 100%; } form input[type="checkbox"], form input[type="email"], form input[type="file"], form input[type="number"], form input[type="password"], form input[type="radio"], form input[type="tel"], form input[type="text"], form select, form textarea { padding: 1rem; } } .galaxy-lg-form-content-sec form .hs-button { background: var(--color-orange); border-color: var(--color-orange); padding: 0.8rem 2.25rem; } .galaxy-lg-form-content-sec .hs-form-field { float: none !important; width: 100% !important; } </style> <style> .hs-foooter-social-icons-wrapper{display:flex;align-items:center;justify-content:flex-start;grid-gap:0.5rem}.hs-foooter-social-icons-wrapper svg path{fill:#1C3B82}.hs-foooter-social-icons-wrapper svg{width:1rem}.hs-foooter-social-icons-wrapper a[class*=icon]{background:#fff;display:inline-flex;align-items:center;justify-content:center;width:2rem;height:2rem;border-radius:calc(var(--border-radius)/ 2);transition:.3s ease-in-out}.hs-foooter-social-icons-wrapper a[class*=icon]:hover{box-shadow:var(--box-shadow);transform:translateY(-4px)} </style>  <style id="hs_editor_style" type="text/css"> .dnd_area-row-0-force-full-width-section > .row-fluid { max-width: none !important; } .dnd_area-row-1-max-width-section-centering > .row-fluid { max-width: 600px !important; 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} .dnd_area_cta-row-1-padding { padding-top: 0px !important; padding-bottom: 0px !important; } </style>  <script> var _hsp = window._hsp = window._hsp || []; _hsp.push(['addPrivacyConsentListener', function(consent) { if (consent.allowed || (consent.categories && consent.categories.analytics)) { (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create','UA-68721411-1','auto'); ga('send','pageview'); }}]); </script>   <script> var _hsp = window._hsp = window._hsp || []; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} var useGoogleConsentModeV2 = true; var waitForUpdateMillis = 1000; if (!window._hsGoogleConsentRunOnce) { window._hsGoogleConsentRunOnce = true; gtag('consent', 'default', { 'ad_storage': 'denied', 'analytics_storage': 'denied', 'ad_user_data': 'denied', 'ad_personalization': 'denied', 'wait_for_update': waitForUpdateMillis }); 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menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-donations"> <a class="menu__link " href="https://www.galaxydigital.com/features/online-donations/">Volunteer Donations</a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__communication-26amp3B-engagement"> <span class="menu__link">Communication & Engagement</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-app"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-app/">Volunteer App</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__text-messaging"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-text-messaging/">Text Messaging</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-profile"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-profile/">Volunteer Profile</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__opportunity-promotion"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-opportunity-promotion/">Opportunity Promotion</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-portal"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-portal">Volunteer Portal</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__email-messaging"> <a class="menu__link " href="https://www.galaxydigital.com/features/email-marketing-for-nonprofits/">Email Messaging</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__custom-branding"> <a class="menu__link " href="https://www.galaxydigital.com/features/custom-branding">Custom Branding</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__awards-26amp3B-recognition"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-rewards-and-recognition/">Awards & Recognition</a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__reporting-26amp3B-data"> <span class="menu__link">Reporting & Data</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-hours-reporting"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-hours-reporting/">Volunteer Hours Reporting</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-impact-reporting"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-impact-reporting/">Volunteer Impact Reporting</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-program-reports"> <a class="menu__link " href="https://www.galaxydigital.com/features/exportable-volunteer-reports/">Volunteer Program Reports</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteering-resume"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteering-resume/">Volunteering Resume</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__data-migration"> <a class="menu__link " href="https://www.galaxydigital.com/features/data-import">Data Migration</a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__integrations-26amp3B-support"> <span class="menu__link">Integrations & Support</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__background-checks"> <a class="menu__link " href="https://www.galaxydigital.com/features/volunteer-background-checks">Background Checks</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__salesforce-integration"> <a class="menu__link " href="https://www.galaxydigital.com/features/salesforce-integration">Salesforce Integration</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__social-media-promotion"> <a class="menu__link " href="https://www.galaxydigital.com/features/social-media-integration/">Social Media Promotion</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__disaster-management"> <a class="menu__link " href="https://www.galaxydigital.com/disaster-management-software">Disaster Management</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__customer-support-26amp3B-onboarding"> <a class="menu__link " href="https://www.galaxydigital.com/features/customer-support-and-onboarding">Customer Support & Onboarding</a> </li> </ul> </li> </ul> </li> <li class="menu__item menu__item--depth-1 menu__item--has-submenu hs-skip-lang-url-rewrite link__who-we-serve"> <a class="menu__link menu__link--toggle" href="#" aria-haspopup="true" aria-expanded="false">Who We Serve</a> <button class="menu__child-toggle link-fill" aria-expanded="false"> <span class="show-for-sr">Show submenu for Who We Serve</span> <span class="menu__child-toggle-icon"></span> </button> <ul class="menu__submenu menu__submenu--level-2 no-list"> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__volunteer-centers"> <span class="menu__link">Volunteer Centers</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__united-way"> <a class="menu__link " href="https://www.galaxydigital.com/industries/united-way/">United Way</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__volunteer-centers"> <a class="menu__link " href="https://www.galaxydigital.com/industries/volunteer-centers/">Volunteer Centers</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__state-commissions"> <a class="menu__link " href="https://www.galaxydigital.com/industries/state-service-commissions/">State Commissions</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__cities-26amp3B-municipalities"> <a class="menu__link " href="https://www.galaxydigital.com/industries/cities-and-counties/">Cities & Municipalities </a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__causes"> <span class="menu__link">Causes</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__animal-shelters"> <a class="menu__link " href="https://www.galaxydigital.com/industries/animal-shelter-management-software/">Animal Shelters</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__food-banks"> <a class="menu__link " href="https://www.galaxydigital.com/industries/foodbanks/">Food Banks</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__family-26amp3B-social-services"> <a class="menu__link " href="https://www.galaxydigital.com/industries/family-and-social-services/">Family & Social Services</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__faith-based-organizations"> <a class="menu__link " href="https://www.galaxydigital.com/industries/faith-based/">Faith-Based Organizations</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__habitat-for-humanity"> <a class="menu__link " href="https://www.galaxydigital.com/industries/habitat-for-humanity/">Habitat for Humanity</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__humane-societies"> <a class="menu__link " href="https://www.galaxydigital.com/industries/humane-societies">Humane Societies</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__catholic-charities"> <a class="menu__link " href="https://www.galaxydigital.com/industries/catholic-charities">Catholic Charities</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__healthcare"> <a class="menu__link " href="https://www.galaxydigital.com/industries/healthcare-volunteer-management-software/">Healthcare </a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__"> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__"> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__"> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__libraries"> <a class="menu__link " href="https://www.galaxydigital.com/industries/libraries">Libraries</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__parks-26amp3B-recreation"> <a class="menu__link " href="https://www.galaxydigital.com/industries/parks-and-recreation">Parks & Recreation</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__museums"> <a class="menu__link " href="https://www.galaxydigital.com/industries/museums">Museums </a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__festivals"> <a class="menu__link " href="https://www.galaxydigital.com/industries/festivals">Festivals</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__hospice-26amp3B-palliative-care"> <a class="menu__link " href="https://www.galaxydigital.com/industries/palliative-care-and-hospice">Hospice & Palliative Care</a> </li> <li 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href="https://www.galaxydigital.com/industries/colleges-and-universities/">Colleges & Universities</a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__k-12-schools"> <a class="menu__link " href="https://www.galaxydigital.com/industries/school-volunteer-management-software/">K-12 Schools</a> </li> </ul> </li> <li class="menu__item menu__item--depth-2 menu__item--has-submenu hs-skip-lang-url-rewrite link__csr-26amp3B-disaster-response"> <span class="menu__link">CSR & Disaster Response</span> <ul class="menu__submenu menu__submenu--level-3 no-list"> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__corporate-social-responsibility"> <a class="menu__link " href="https://www.galaxydigital.com/industries/corporate-volunteer-management-software/">Corporate Social Responsibility </a> </li> <li class="menu__item menu__item--depth-3 hs-skip-lang-url-rewrite link__disaster-volunteer-management"> <a class="menu__link " href="https://www.galaxydigital.com/disaster-management-software">Disaster Volunteer Management</a> </li> </ul> </li> </ul> </li> <li class="menu__item menu__item--depth-1 hs-skip-lang-url-rewrite link__faq"> <a class="menu__link " href="https://www.galaxydigital.com/get-connected-faq">FAQ</a> </li> </ul> </nav> </div> </div> <div class="header--button"> <a class="cta_button button" href="https://www.galaxydigital.com/request-free-demo" title="Get Free Demo">Get Free Demo</a> </div> </div> </div> </div> </div> </div> <div class="container-fluid content-wrapper"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> </div> </div> </div> </div> </header> <div class="fixed-header-spacer" style="height: 125px;"></div></div> <main id="main-content" class="body-container-wrapper"> <div class="container-fluid body-container body-container--about"> <div class="row-fluid-wrapper"> <div class="row-fluid"> <div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area-row-0-force-full-width-section dnd-section dnd_area-row-0-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1698859430072" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1698859430072_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h1 class="blue" style="text-align: center; font-weight: bold;">Support Center</h1> <p style="text-align: center;">Looking for support? Here are some common questions with quick answers!</p></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-2 dnd_area-row-1-padding dnd_area-row-1-vertical-alignment dnd_area-row-1-max-width-section-centering dnd-section"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column cell_1739203102810-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17392031028103" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17392031028103_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="margin-bottom: 0px; font-size: 24px;">Where do I go to log in/find volunteer opportunities?</h4></span></div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell cell_1698860846653-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-4 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_16988608466602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_16988608466602_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>Your volunteer organization will have their own unique URL for their volunteer site. <br><br><span style="font-style: italic;">Not sure what it is?</span> <br><br>Contact your organization or <span>send an email to </span><a href="mailto:support@galaxydigital.com"><span>support@galaxydigital.com</span></a><span>.</span></p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-5 dnd_area-row-2-padding dnd_area-row-2-max-width-section-centering dnd-section dnd_area-row-2-vertical-alignment"> <div class="row-fluid "> <div class="span5 widget-span widget-type-cell dnd-column cell_17011507147752-vertical-alignment" style="" data-widget-type="cell" data-x="0" data-w="5"> <div class="row-fluid-wrapper row-depth-1 row-number-6 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17011507147755" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17011507147755_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h4 style="margin-bottom: 0;">Where is the Help Center?</h4></span></div> </div> </div> </div> </div> <div class="span7 widget-span widget-type-cell cell_17011507147753-vertical-alignment dnd-column" style="" data-widget-type="cell" data-x="5" data-w="7"> <div class="row-fluid-wrapper row-depth-1 row-number-7 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_17011507147757" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_17011507147757_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>The easiest way to access the Help Center:<span> <br></span><strong><span>1. Login to your site</span><span> </span></strong>and then,<span> <br><strong>2. Click the HELP button in the top right corner of your screen. </strong></span></p> <p>The <a href="http://learn.getconnectedvolunteer.com/en" rel="noopener" target="_blank" style="font-weight: bold;">Help Center</a> is a great way to find how-to’s, best practices, infographics, and more! We have info for everyone using your site, from manager to volunteer.</p> <p><span style="font-size: 14px;"><span style="font-weight: bold;">Access the Help Center: </span><a target="_blank" data-stringify-link="http://learn.getconnectedvolunteer.com/en" delay="150" data-sk="tooltip_parent" href="http://learn.getconnectedvolunteer.com/en" rel="noopener noreferrer" aria-describedby="sk-tooltip-26682" style="font-weight: bold;">learn.getconnectedvolunteer.com/en</a></span></p></span></div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-8 dnd_area-row-3-max-width-section-centering dnd-section dnd_area-row-3-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-9 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1698859706206" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_widget_1698859706206_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h2 style="font-weight: bold; text-align: center;">Frequently Asked Questions</h2></span></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-10 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1698859239760" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="faq"> <ul> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-1" itemprop="name">Help – I forgot my password! <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-1" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p>You can reset your password right from your site's homepage. Click <strong>Login</strong> > <strong>Reset Password</strong>. You'll get a recovery email with a new password.</p> <p>Don't see the recovery email? Be sure to check your email's spam folder!</p> <p>Don't know what your site homepage is? Contact your organization or <span>send an email to </span><a href="mailto:support@galaxydigital.com"><span>support@galaxydigital.com</span></a><span>.</span></p></div> </div> </div> </li> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-2" itemprop="name">I can’t find my volunteer site! <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-2" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p><strong>Are you a volunteer?</strong> If so, try searching for your organization’s name on your favorite search engine (Google, Bing, etc). </p> <p><strong>Are you a Program or Agency Manager?</strong> If so, contact your organization to see who manages the volunteer program and see if they can help. </p> <p><strong>Are you a Site Manager? </strong>If so, send an email to <a href="mailto:support@galaxydigital.com"><span>support@galaxydigital.com</span></a>. </p> <p><em>None of these sound like you? </em>Send an email to <a href="mailto:support@galaxydigital.com">support@galaxydigital.com</a> and we’ll point you in the right direction.</p></div> </div> </div> </li> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-3" itemprop="name">I am taking over responsibility for my volunteer site, what do I do now? <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-3" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p>First off, congratulations! We’re delighted to hear that you’re starting on your volunteer management journey. To get started, email <strong><a href="mailto:support@galaxydigital.com">support@galaxydigital.com</a></strong>. <br><br>We’ll want to know a few things about you, specifically: </p> <ol> <li aria-level="1">Your name and email</li> <li aria-level="1">The organization that you’re representing </li> <li aria-level="1">Your new role and responsibilities! Do you have the keys to the kingdom, or are you managing one part of your volunteer site? <br><br></li> </ol> <p>We’ll respond with information on getting access to your site, appropriate training materials, and more helpful tips for getting started on the right foot!</p></div> </div> </div> </li> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-4" itemprop="name">Where can I get training for my volunteer site? <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-4" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p>We provide training based on the site you use. This may include online, self-paced training, guided in-software walkthroughs, or live webinars.</p> <p>To find the right training for you, please email us at <a href="mailto:support@galaxydigital.com" rel="noopener">support@galaxydigital.com</a>. </p></div> </div> </div> </li> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-5" itemprop="name">What kind of support do I get for my volunteer site? <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-5" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p>All users, from volunteers to managers, have access to our Help Center with lots of helpful how-to’s and best practices. You can find the <strong><a href="http://learn.getconnectedvolunteer.com/en" rel="noopener" target="_blank">Help Center</a></strong> by logging in and clicking the HELP button in the top-right corner of your site. </p> <p>Volunteers get their support from their site managers (the folks who purchased and set up their volunteer site). </p> <p>Get Connected's Customer Experience team offers support to site managers. As a site manager, your support package might include guided walkthroughs, email support, and live Q&A sessions. To find out more about the support available, check out your contract or email <a href="mailto:support@galaxydigital.com"><span>support@galaxydigital.com</span></a>.</p></div> </div> </div> </li> <li class="faq_element" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <a class="faq-question" href="#faq-el-6" itemprop="name">Where can I share a product suggestion? <span class="faq_icon faq_icon__"> </span> </a> <div class="faq-answer" id="faq-el-6" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="faq-answer-inner" itemprop="text"> <div id="hs_cos_wrapper_widget_1698859239760_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="answer"><p>Site managers can share a product suggestion by sending a message through the in-app messenger or by emailing <a href="mailto:support@galaxydigital.com">support@galaxydigital.com</a></p></div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-11 dnd-section dnd_area-row-4-background-layers dnd_area-row-4-background-color dnd_area-row-4-padding"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-12 dnd-row"> <div class="row-fluid "> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-13 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1698860644616" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="callout bg-white rounded-corners drop-shadow valign--middle "> <div class="content-wrapper content-wrapper-small "> <div id="hs_cos_wrapper_widget_1698860644616_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="richtext_field"><div style="text-align: center;"> <h4 style="text-align: center;">Billing Questions?</h4> <div style="text-align: center;">For all questions about your contract, billing, or additional paid services please email <a href="mailto:%20hello@successwithgalaxy.com" rel="noopener"><strong>hello@successwithgalaxy.com</strong></a></div> </div></div> </div> </div> </div> </div> </div> </div> </div> <div class="span6 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="6" data-w="6"> <div class="row-fluid-wrapper row-depth-1 row-number-14 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1698860665602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div class="callout bg-white rounded-corners drop-shadow valign--middle "> <div class="content-wrapper content-wrapper-small "> <div id="hs_cos_wrapper_module_1698860665602_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_inline_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="inline_rich_text" data-hs-cos-field="richtext_field"><div style="text-align: center;"> <h5 style="text-align: center;">Submit a Support Ticket</h5> <div style="text-align: center;">Site managers can email us with questions at <a href="mailto:support@galaxydigital.com" rel="noopener" style="font-weight: bold;">support@galaxydigital.com</a>. We’ll get back to you with further instructions, links to help center articles, short custom videos, and more–whatever tools we need to ensure that we’re answering your question! </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-15 dnd-section dnd_area-row-5-force-full-width-section"> <div class="row-fluid "> <div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> <div class="row-fluid-wrapper row-depth-1 row-number-16 dnd-row"> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_widget_1698860543578" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="module--form-text-section"> <div 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