Report a scam

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js-view-dom-id-48ba57b7c81f597c9b0b56f797a2db038c2eda8c1b609ef34a1fcde437031096"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/what-we-do/the-fca" hreflang="en">About the FCA</a></li> <li class="menu--item"><a href="/about/what-we-do/enhancing-market-integrity" hreflang="en">Enhancing market integrity</a></li> <li class="menu--item"><a href="/about/how-we-work-menu" hreflang="en">How we work</a></li> <li class="menu--item"><a href="/about/what-we-do/promoting-competition" hreflang="en">Promoting competition</a></li> <li class="menu--item"><a href="/about/what-we-do/protecting-consumers" hreflang="en">Protecting consumers</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we regulate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-af0788bcdae397ca609147ba9c71929a4c77a656225a67ce1c006b4553ce1f3d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/authorisation-menu" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/about/how-we-regulate/enforcement" hreflang="en">Enforcement</a></li> <li class="menu--item"><a href="/about/how-we-regulate/handbook" hreflang="en">Handbook of rules and guidance</a></li> <li class="menu--item"><a href="/about/how-we-regulate/international-standards-regulations" hreflang="en">International standards and regulations</a></li> <li class="menu--item"><a href="/about/how-we-regulate/supervision" hreflang="en">Supervision</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">How we operate</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-353c7599c7659530f71473b5c37aeb5d2d77dfee000696297ba67709dadff69a"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/how-we-operate/complain-about-regulators" hreflang="en">Complain about us, the PRA or the Bank of England (the regulators)</a></li> <li class="menu--item"><a href="/about/how-we-operate/corporate-responsibility" hreflang="en">Corporate responsibility</a></li> <li class="menu--item"><a href="/about/how-we-operate/diversity-equity-inclusion" hreflang="en">Diversity, equity and inclusion</a></li> <li class="menu--item"><a href="/about/how-we-operate/environmental-sustainability" hreflang="en">Environmental sustainability</a></li> <li class="menu--item"><a href="/about/how-we-operate/who-work-with" hreflang="en">Who we work with</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Who we are</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d029e7be8055e108ff6a7831859741dbb82953d9cf657365b31801191fc9c9c1"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/about/who-we-are/chair" hreflang="en">Chair</a></li> <li class="menu--item"><a href="/about/who-we-are/chief-executive" hreflang="en">Chief Executive</a></li> <li class="menu--item"><a href="/about/who-we-are/committees" hreflang="en">Committees</a></li> <li class="menu--item"><a href="/about/who-we-are/executive-committees" hreflang="en">Executive committees</a></li> <li class="menu--item"><a href="/about/who-we-are/fca-board" hreflang="en">FCA Board</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Join us</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-7f2690f49a12aab844d80a6e4108cacf84e2c088339367e0515c962d6240948d"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/careers-home" hreflang="en">Careers home</a></li> <li class="menu--item"><a href="/careers/early-careers" hreflang="en">Early careers</a></li> <li class="menu--item"><a href="/careers/experienced-professionals" hreflang="en">Experienced professionals</a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-8a0bdae148f347212f4c985c2fb6cd549cec35fda942965cb96af829048db62f"> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__firms"> <a href="/firms" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2886">Firms</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="megamenu-promo view view-megamenu-promo-content view-id-megamenu_promo_content view-display-id-block js-view-dom-id-3b282086c063191c430d4cb63f1fb29d7ef657a0849b6775feee951618db55cd"> <h3 class="promo-block__title heading__underline">Firms overview</h3> <div class="view-content"> <div class="views-row"><div class="promo-block__copy"><p>Go to our dedicated section to see support for firms and our latest policy updates.</p> <p> </p> </div><a href="/firms" class="promo-block__read-more btn btn--arrow-right" aria-label="Firms overview - Find out more">Find out more</a></div> </div> </div> </div> <div class="megamenu-categories"> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/authorisation" hreflang="en">Firm authorisation</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-0abb4ff3e2561c660d90fa7fb9e6bb35094fc32e33712679170421b1eaa792df"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/authorisation" hreflang="en">Authorisation</a></li> <li class="menu--item"><a href="/firms/authorisation/cancel" hreflang="en">Cancelling an authorisation or registration</a></li> <li class="menu--item"><a href="/firms/check-if-firm-authorised" hreflang="en">Check if a firm is authorised</a></li> <li class="menu--item"><a href="/firms/authorisation/apply" hreflang="en">How to apply for authorisation or registration</a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Regulated firms</span></h4><div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_firms_types js-view-dom-id-6dd9a90b94bc7eef4e79e07a42f7a7f1f40df7962f8e7f5a3692960d49f4d640 dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="megamenu-categories"> <div class="item-list firms-types"> <ul> <li class="menu--item"><a href="/firms" hreflang="en">All firms</a></li> <li class="menu--item"><a href="/firms/claims-management-companies" hreflang="en">Claims management companies</a></li> <li class="menu--item"><a href="/firms/consumer-credit" hreflang="en">Consumer credit firms</a></li> <li class="menu--item"><a href="/firms/electronic-money-payment-institutions" hreflang="en">Electronic money and payment institutions</a></li> <li class="menu--item"><a href="/firms/funeral-plan-providers-intermediaries" hreflang="en">Funeral plan providers and intermediaries</a></li> <li class="menu--item"><a href="/firms/innovation" hreflang="en">Innovation Hub</a></li> <li class="menu--item"><a href="/firms/mutual-societies" hreflang="en">Mutual societies</a></li> </ul> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><span class="no-link">Tasks for firms</span></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-d54f57eb59d9a3d7af70b7ce50525ef2d6fd11d6a02becae127aed5943884bdd"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/approved-persons" hreflang="en">Approved persons</a></li> <li class="menu--item"><a href="/firms/change-control" hreflang="en">Change in control</a></li> <li class="menu--item"><a href="/firms/fees" hreflang="en">Fees and levies</a></li> <li class="menu--item"><a href="/firms/firm-details" hreflang="en">Keeping your firm's details up to date</a></li> <li class="menu--item"><a href="/firms/appointed-representatives-principals" hreflang="en">Principals and appointed representatives </a></li> </ul> </div> </div> </div> </div> <div class="megamenu-category col-sm-4 col-lg-4"><h4 class="menu__heading heading__underline"><a href="/firms/consumer-duty" hreflang="en">Focus areas</a></h4><div class="view view-megamenu-block-items view-id-megamenu_block_items view-display-id-default js-view-dom-id-32a1cf9c429c08f2fb2ff94cf320e1fa1ea1c7457fca811f01e92d1176f62702"> <div class="view-content"> <div class="item-list"> <ul> <li class="menu--item"><a href="/firms/consumer-duty" hreflang="en">Consumer Duty</a></li> <li class="menu--item"><a href="/firms/cost-living-firm-information" hreflang="en">Cost of living: firm information</a></li> <li class="menu--item"><a href="/firms/cryptoassets-information" hreflang="en">Cryptoassets</a></li> <li class="menu--item"><a href="/firms/access-to-cash" hreflang="en">Helping people access cash</a></li> <li class="menu--item"><a href="/firms/regulatory-framework-reforms" hreflang="en">Regulatory framework reforms</a></li> <li class="menu--item"><a href="/firms/senior-managers-certification-regime" hreflang="en">Senior Managers and Certification Regime </a></li> </ul> </div> </div> </div> </div> </div> <div class="views-element-container form-group"><div class="megamenu-footer view view-megamenu-footer view-id-megamenu_footer view-display-id-block js-view-dom-id-d2554f09d7faf723ea0023e9aa7957785babce27d483ff5a61d96eac7b1ff8da"> <div class="view-content"> <div style="background-image: url(https://www.fca.org.uk/sites/default/files/styles/no_style/public/media/images/megamenu-banner-consumer-duty-350_78.jpg?itok=5eIJffZC);" class="megamenu-footer__image" > </div> <div class="views-row"><div class="megamenu-footer__copy"><p class="megamenu-footer__title">Consumer Duty </p> <p>We're hosting events to help firms prepare for the new rules. Sign up to hear about these and related communications.</p> </div><a href="/sign-consumer-duty-email-updates" class="megamenu-footer__read-more btn btn--arrow-right" aria-label="Consumer Duty - Sign up">Sign up</a></div> </div> </div> </div> <button tabindex="0" aria-label="Close menu link" class="megamenu__close btn--close text-hide hidden-xs js-megamenu-close">Close menu</button> </div> </div> </div> </div> </li> <li class="tb-megamenu-item level-1 mega dropdown col-xs-12 col-sm-2 mega-menu__level-one-item mega-menu__markets"> <a href="/markets" class="dropdown-toggle mega-menu__level-one-link" data-drupal-link-system-path="node/2891">Markets</a> <div class="megamenu__menu view view-megamenu-block view-id-megamenu_block view-display-id-megamenu_block_contextual dropdown-menu mega-menu__level-two-wrapper"> <div class="view-content"> <div class="container"> <div class="row"> <div class="views-element-container form-group"><div class="view view-megamenu-promo-content 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<div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <a id="main-content"></a> <div class="region region-content"> <div class="container container-header-- "> <div class="row row--relative"> <div data-history-node-id="63121" about="/consumers/report-scam" class="article-header col-xs-12 four-step-limit col-sm-9"> <h1 class="page-header page-header--no-margin"> <span>Report a scam</span> </h1> <div class="article-meta "> </div> </div> </div> </div> <div class="container fca-consumers"> <div class="row"> <article data-history-node-id="63121" about="/consumers/report-scam" class="article-header col-xs-12 four-step-limit col-sm-9 has-sidebar clearfix article-content--consumers"> <div class="node-content__wrapper node-content__wrapper--border consumers-border"> <section class="copy-highlighted copy-block component fca-colour--6c1d45 fca-consumers"> <div class="container container-flex"> <div class="copy-highlighted__content"> <h2 class="heading__underline"> <p>If you think you’ve been contacted by a fraudster or unauthorised firm, find out which scams we can look into and how to make a report.</p> </h2> </div> </div> <div class="container"> <span class="text-small copy-highlighted__updates">First published: <span class="date">05/03/2020</span></span> <span class="text-small copy-highlighted__updates">Last updated: <span class="date">10/04/2024</span></span> <span class="text-small revisions copy-highlighted__updates"><a href="#revisions">See all updates</a></span> </div> </section> <div class="rhn__on-this-page visible-xs rhn__on-this-page--consumers"> <button class="rhn__button"> <h2 class="h3">On this page <img src="/themes/custom/fca/images/document-customers.svg" alt=""></h2> </button> <ul class="nav navbar-nav"><li><a href="#section-scams-we-can-t-help-with">Scams we can't help with</a></li><li><a href="#section-how-to-report-a-scam">How to report a scam</a></li></ul> </div> <section class="copy-block fca-consumers"> <div class="container"> <div class="copy-block__call-out">Beware of scammers pretending to be from the FCA. We’d never ask you to transfer money to us and we’d never ask for your bank account PINs and passwords. Find out <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="53b0bc3d-d8e3-4a86-9601-b83074d8edb3" href="/consumers/fake-fca-communications" title="Fake FCA communications">how to spot fake FCA communications</a>, the tactics scammers use and methods of contact.</div> <p> </p> <p>Anyone can be the target of a scam. Sometimes, it can be hard to tell the difference between a con and a genuine offer. If you’re contacted about:</p> <ul> <li>an investment </li> <li>your pension</li> <li>taking out a loan or credit</li> <li>insurance and warranty products</li> <li>making a claim</li> </ul> <p>Or if you're suspicious about an investment you’ve seen online, or a financial service you’ve paid for, please report it to us.  We look into every report we receive, and it could help protect others.</p> <div class="copy-block__takeaway"> <p><img alt="warning icon" src="https://www.fca.org.uk/sites/default/files/media/icons/consumer-warning-icon.png" style="float:left">If you’ve given scammers any of your personal information, or you’ve made a payment, tell your bank immediately using the contact details on the <a href="https://register.fca.org.uk/s/">Financial Services Register</a>.</p> </div> </div> </section> <section id="section-scams-we-can-t-help-with" class="copy-block fca-consumers"> <div class="container"> <h2>Scams we can't help with</h2> <p>We can only look into scams that involve financial services we regulate. We can't help with:</p> <ul> <li>driving licence scams</li> <li>TV licence scams</li> <li>HMRC and tax scams</li> <li>competition or lottery scams</li> <li>eBay/Gumtree/Amazon merchant scams (for example, the seller not delivering goods)</li> </ul> <p>If you’ve been contacted about one of these scams:</p> <ul> <li><strong>contact Action Fraud on 0300 123 2040</strong> or via the <a href="https://www.actionfraud.police.uk/">website</a>. If you live in Scotland, you should report to Police Scotland by calling 101, or contact Advice Direct Scotland on 0808 164 6000</li> <li>get in touch with the relevant organisation or regulator</li> </ul> <p>If you get a suspicious email, text or phone call claiming to be from HMRC, <a href="https://www.gov.uk/government/organisations/hm-revenue-customs/contact/reporting-fraudulent-emails">find out how to report it</a>.</p> </div> </section> <section id="section-how-to-report-a-scam" class="copy-block fca-consumers"> <div class="container"> <h2>How to report a scam</h2> <p>To report a scam or an unauthorised firm, contact us via phone or via our contact form.  </p> <p><a class="btn btn-primary" href="https://www.fca.org.uk/contact#contact-form">Report a scam</a></p> <p>We're open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm. </p> <ul> <li>0800 111 6768 (freephone) </li> <li>0300 500 8082 from the UK </li> <li>+44 207 066 1000 from abroad </li> </ul> <p>Our team will take details of the scam and give you guidance on your next steps. </p> <p>Calls using next generation text relay, please call us on (18001) 0207 066 1000.  </p> </div> </section> <div class="node_view"></div> <div id="revisions" class="page-revisions container"> <button class="h3 page-revisions__title" aria-expanded="false">Page updates</button> <div class="view view-page-update-revision-logs view-id-page_update_revision_logs view-display-id-revision_log js-view-dom-id-cb3953d443e9aa683788a436682d2ea2309b564825a5e88d5c2205de535a5325"> <div class="view-content"> 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