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Netflix says 'Update required' | Netflix Help Center
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data-countries=",PR,PS,PT,PW,PY,QA,AD,AE,AF,AG,AI,AL,AM,AO,AQ,AR,AS,AT,RE,AU,AW,AZ,RO,BA,BB,RS,BD,BE,BF,BG,RW,BH,BI,BJ,BL,BM,BN,BO,SA,BQ,SB,BR,SC,BS,SD,BT,SE,BV,SG,BW,SH,SI,BY,SJ,BZ,SK,SL,SM,SN,SO,CA,SR,CC,SS,ST,CD,SV,CF,CG,CH,SX,SY,CI,SZ,CK,CL,CM,CN,CO,CR,TC,TD,CU,TF,TG,CV,TH,CW,CX,TJ,CY,CZ,TK,TL,TM,TN,TO,TR,TT,DE,TV,TW,TZ,DJ,DK,DM,DO,UA,UG,DZ,UM,US,EC,EE,EG,EH,UY,UZ,VA,ER,VC,ES,ET,VE,VG,VI,VN,VU,FI,FJ,FK,FM,FO,FR,WF,GA,GB,WS,GD,GE,GF,GG,GH,GI,GL,GM,GN,GP,GQ,GR,GS,GT,GU,GW,GY,HK,HM,HN,HR,YE,HT,HU,YT,ID,IE,IL,IM,IN,IO,ZA,IQ,IR,IS,IT,ZM,JE,ZW,JM,JO,JP,KE,KG,KH,KI,KM,KN,KR,KW,KY,KZ,LA,LB,LC,LI,LK,LR,LS,LT,LU,LV,LY,MA,MC,MD,ME,MF,MG,MH,MK,ML,MM,MN,MO,MP,MQ,MR,MS,MT,MU,MV,MW,MX,MY,MZ,NA,NC,NE,NF,NG,NI,NL,NO,NP,NR,NU,NZ,OM,PA,PE,PF,PG,PH,PK,PL,PM,PN,"> <div class="page-block"><div class="c-wrapper"><div><p>If you get one of these messages when going to <a href="https://www.netflix.com">netflix.com</a>:</p><div data-testid="grid-container" data-nodetype="grid" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;display:flex;"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(141, 141, 141, 1)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(141, 141, 141, 1);height:auto;padding:12px;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent"><span class="doc-editor__marks__fontColor" style="color:rgb(255, 255, 255);">Update Required</span></p></div></div><div data-testid="grid-container" data-nodetype="grid" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;display:flex;"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(141, 141, 141, 1)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(141, 141, 141, 1);height:auto;padding:12px;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent"><span class="doc-editor__marks__fontColor" style="color:rgb(255, 255, 255);">Please make some updates</span></p></div></div><p>It means your browser, operating system, or device needs to be updated or that Netflix doesn't support it.</p><p>To fix the problem, follow the steps below. If you still can't access Netflix or need to make changes to your account, <a href="https://help.netflix.com/contactus">contact us</a> for help.</p></div><div class="accordion"><div class="c-wrapper"><div data-id="HJFH7kmNp" data-parent-id="page"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_60062045-b49c-4ce5-9f3e-80f123df359e:checked~[data-type=collapsible-section-detail]{display:block!important}#_60062045-b49c-4ce5-9f3e-80f123df359e:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_60062045-b49c-4ce5-9f3e-80f123df359e" style="display:none;" data-type="collapsible-section-summary"><label for="_60062045-b49c-4ce5-9f3e-80f123df359e" data-summary-id="_60062045-b49c-4ce5-9f3e-80f123df359e" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Update your web browser</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>Use the links below to get steps to update your browser:</p><ul><li><p><a href="https://support.google.com/chrome/answer/95414">Chrome</a></p></li><li><p><a href="https://support.microsoft.com/topic/microsoft-edge-update-settings-af8aaca2-1b69-4870-94fe-18822dbb7ef1">Edge</a></p></li><li><p><a href="https://support.mozilla.org/kb/update-firefox-latest-release">Firefox</a></p></li><li><p><a href="https://support.apple.com/HT204416">Safari</a></p></li><li><p><a href="https://help.opera.com/latest/crashes-and-issues/#updateBrowser">Opera</a></p></li></ul><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-text" class="doc-editor__grids-plugin__container export-block__parent" style="display:flex;"><div data-spaceweb="box" data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="#E8F0FE" class="doc-editor__grids-plugin__grid-section" style="flex-grow:1;background-color:#E8F0FE;padding:1rem;background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent "><span data-type="spr-social-media-asset-photo" data-resolvable-asset="false"><img src="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 14 14'%3E%3Cpath d='m8.342 8.719-2.72.564a.834.834 0 0 1-.818-.976l.45-2.61a2.564 2.564 0 0 1 .72-1.39L10.098.183a2.635 2.635 0 0 0-.78-.13h-6.51a2.663 2.663 0 0 0-2.66 2.662v8.57a2.663 2.663 0 0 0 2.663 2.663h6.508a2.663 2.663 0 0 0 2.663-2.663V5.67l-2.35 2.348a2.585 2.585 0 0 1-1.29.701z'/%3E%3Cpath d='M13.337.64a1.853 1.853 0 0 0-2.458 0L6.419 5.1a1.773 1.773 0 0 0-.486.934L5.63 7.792a.56.56 0 0 0 .457.642.3.3 0 0 0 .097.01l1.817-.38a1.716 1.716 0 0 0 .865-.466l4.48-4.48a1.687 1.687 0 0 0 .506-1.234A1.758 1.758 0 0 0 13.337.64z'/%3E%3C/svg%3E" width="16" height="16" loading="lazy" decoding="async" style="margin-right:0.4rem;max-width:100%;max-width: 100%;"></span><span class="doc-editor__marks__bold" style="font-weight: bold;">Note:</span>Netflix doesn't support other browsers, but installing updates for them may still work. If updating doesn't work, you'll need to <a href="https://help.netflix.com/en/node/30081">get a supported browser</a> to use the Netflix website.</p></div></div><p>If no browser updates are available or updating doesn't fix the problem, follow the next steps to update your device.</p></div></div></div></div></div></div><div data-id="HJUhPJ7Np" data-parent-id="page"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_9c71897e-e12e-43a7-8be5-92b97eefb31c:checked~[data-type=collapsible-section-detail]{display:block!important}#_9c71897e-e12e-43a7-8be5-92b97eefb31c:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_9c71897e-e12e-43a7-8be5-92b97eefb31c" style="display:none;" data-type="collapsible-section-summary"><label for="_9c71897e-e12e-43a7-8be5-92b97eefb31c" data-summary-id="_9c71897e-e12e-43a7-8be5-92b97eefb31c" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Update your device</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><p>Select an option below to get steps to update your mobile device or computer's operating system.</p></div><div><p><strong>Computers</strong></p></div><div class="accordion"><div class="c-wrapper"><div data-id="B1lVBR1XV6" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_68748581-3834-4c2b-9ba4-01586aa8621c:checked~[data-type=collapsible-section-detail]{display:block!important}#_68748581-3834-4c2b-9ba4-01586aa8621c:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_68748581-3834-4c2b-9ba4-01586aa8621c" style="display:none;" data-type="collapsible-section-summary"><label for="_68748581-3834-4c2b-9ba4-01586aa8621c" data-summary-id="_68748581-3834-4c2b-9ba4-01586aa8621c" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Windows</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd286bd5df8f000890cfb5" data-resolvable-asset="true"><p class="export-block__parent ">Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.</p><ul><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_11" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Windows 11</a></p></li><li class="export-block__parent"><p class="export-block__parent " style="font-size:initial"><a class="" href="https://support.microsoft.com/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_10" target="_blank" rel="noopener noreferrer" data-type="link" data-is-private-article="false" style="text-decoration:none">Windows 10</a></p></li></ul><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-release" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;background:url("https://prod.cdata.app.sprinklr.com/DAM/4028/8dbf1d3b-c533-4f73-8d76-aeb9a52e2e25-310379153.svg") 10px 6px no-repeat;display:flex"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(255, 255, 255, 0)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(255, 255, 255, 0);background-size:cover;flex-basis:0;margin-inline-end:10px;overflow:auto"><p class="export-block__parent" style="padding:0px 0px 0px 35px">Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, <a href="https://support.microsoft.com/windows/what-does-it-mean-if-windows-isn-t-supported-08f3b92d-7539-671e-1452-2e71cdad18b5" target="_blank" rel="noopener noreferrer" data-type="link" style="text-decoration:none">go to Microsoft's support site</a>.</p></div></div></div></div></div></div></div></div></div><div data-id="r1EtA1mNT" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_c552ed57-5dcf-4b1b-aadd-a32b8ba84f13:checked~[data-type=collapsible-section-detail]{display:block!important}#_c552ed57-5dcf-4b1b-aadd-a32b8ba84f13:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_c552ed57-5dcf-4b1b-aadd-a32b8ba84f13" style="display:none;" data-type="collapsible-section-summary"><label for="_c552ed57-5dcf-4b1b-aadd-a32b8ba84f13" data-summary-id="_c552ed57-5dcf-4b1b-aadd-a32b8ba84f13" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Mac</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd2858d5df8f000890c886" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Follow Apple's steps to <a target="_blank" href="https://support.apple.com/HT201541">install updates and upgrades for macOS</a>, then try Netflix again. </p></div></div></div><p class="export-block__parent"></p></div></div></div></div></div></div></div><div data-id="HytjCym4p" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_765bace6-5fbe-454b-aaf1-a457a0a68818:checked~[data-type=collapsible-section-detail]{display:block!important}#_765bace6-5fbe-454b-aaf1-a457a0a68818:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_765bace6-5fbe-454b-aaf1-a457a0a68818" style="display:none;" data-type="collapsible-section-summary"><label for="_765bace6-5fbe-454b-aaf1-a457a0a68818" data-summary-id="_765bace6-5fbe-454b-aaf1-a457a0a68818" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Chromebook</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd27e2d5df8f0008909aea" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Follow Google's steps to <a href="https://support.google.com/chromebook/answer/177889">update your Chromebook's operating system</a>, then try Netflix again.</p></div></div></div><p class="export-block__parent"></p></div></div></div></div></div></div></div><div data-id="ryEVap5VT" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_9ff1e9f1-2f3f-4896-8dca-bd69744761d5:checked~[data-type=collapsible-section-detail]{display:block!important}#_9ff1e9f1-2f3f-4896-8dca-bd69744761d5:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_9ff1e9f1-2f3f-4896-8dca-bd69744761d5" style="display:none;" data-type="collapsible-section-summary"><label for="_9ff1e9f1-2f3f-4896-8dca-bd69744761d5" data-summary-id="_9ff1e9f1-2f3f-4896-8dca-bd69744761d5" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Linux</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-testid="grid-container" data-nodetype="grid" data-subtype="note-release" class="doc-editor__grids-plugin__container export-block__parent" style="height:auto;background:url('https://prod.cdata.app.sprinklr.com/DAM/4028/8dbf1d3b-c533-4f73-8d76-aeb9a52e2e25-310379153.svg') 10px 6px no-repeat;display:flex;"><div data-testid="section-container" data-nodetype="section" data-gridsize="1" data-backgroundtype="color" data-backgroundvalue="rgba(255, 255, 255, 0)" class="doc-editor__grids-plugin__grid-section export-block__parent export_section_block" style="flex-grow:1;background-color:rgba(255, 255, 255, 0);background-size:cover;flex-basis:0;margin-right:10px;overflow:auto;"><p class="export-block__parent" style="padding:0px 0px 0px 35px;"> Because the steps to update a Linux device can be unique for each Linux distribution, Netflix Customer Service isn't able to assist with following the steps for your device. </p></div></div></div></div></div></div></div></div></div></div><div><p><strong>Mobile phones and tablets</strong></p></div><div class="accordion"><div class="c-wrapper"><div data-id="rkc5spc4T" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_b09a9867-cd1a-4712-b1a5-5a6a1bd26a16:checked~[data-type=collapsible-section-detail]{display:block!important}#_b09a9867-cd1a-4712-b1a5-5a6a1bd26a16:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_b09a9867-cd1a-4712-b1a5-5a6a1bd26a16" style="display:none;" data-type="collapsible-section-summary"><label for="_b09a9867-cd1a-4712-b1a5-5a6a1bd26a16" data-summary-id="_b09a9867-cd1a-4712-b1a5-5a6a1bd26a16" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">Android phone or tablet</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd2807d5df8f000890a90c" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><ol><li><p>Open the <span data-type="spr-ui-ref" data-ui-ref="mfr-ui" data-ui-ref-label="MFR UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">Settings</span></span> app.</p></li><li><p>Tap <span data-type="spr-ui-ref" data-ui-ref="mfr-ui" data-ui-ref-label="MFR UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">System</span></span> > <span data-type="spr-ui-ref" data-ui-ref="mfr-ui" data-ui-ref-label="MFR UI"><span class="doc-editor__marks__bold" style="font-weight: bold;">System update</span></span>.</p></li><li><p>Check for and install available updates.</p></li><li><p>Try Netflix again.</p></li></ol></div></div></div><p class="export-block__parent"></p></div></div></div></div></div></div></div><div data-id="SyroopqNp" data-parent-id="HJUhPJ7Np"><div style="border-width:1px;border-style:solid;border-radius:4px;width:100%;position:relative;margin-bottom:.8rem;background-color:var(--spr-ui-02,#f8f8fa);border-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-block"><style data-type="collapsible-section-summary">#_54cc06f9-7e85-4e99-80f6-9e8c71250c6b:checked~[data-type=collapsible-section-detail]{display:block!important}#_54cc06f9-7e85-4e99-80f6-9e8c71250c6b:checked~label[data-type=collapsible-section-summary] svg[data-type=summary-icon]{transform:rotate(90deg)}@media print{[data-type=collapsible-section-detail]{display:block!important}[data-type=collapsible-section-block]{width:98%!important}[data-type=summary-icon]{transform:rotate(90deg)}}</style><input type="checkbox" id="_54cc06f9-7e85-4e99-80f6-9e8c71250c6b" style="display:none;" data-type="collapsible-section-summary"><label for="_54cc06f9-7e85-4e99-80f6-9e8c71250c6b" data-summary-id="_54cc06f9-7e85-4e99-80f6-9e8c71250c6b" style="padding:.4rem;font-weight:700;display:flex;word-break:break-word;cursor:pointer;" data-type="collapsible-section-summary" id="_e81f237c-b5f7-419a-b003-cb5deba2b8a3"><svg style="height:12px;width:12px;margin-top:5px;flex:0 0 auto;cursor:pointer;" data-type="summary-icon" viewbox="0 0 14 14"><path d="M3.307.272a.931.931 0 00.001 1.316L8.718 7l-5.41 5.41a.93.93 0 001.313 1.318h.001l6.07-6.07a.931.931 0 000-1.316L4.623.272a.931.931 0 00-1.316 0z"></path></svg><div data-type="summary-block" style="padding-left:.8rem;"><p class="export-block__parent">iPhone or iPad</p></div></label><div style="border-top-width:1px;border-top-style:solid;padding:.8rem;box-sizing:border-box;display:none;width:100%;word-break:break-word;border-top-color:var(--spr-ui-03,#dbdbdb);" data-type="collapsible-section-detail"><div><div class="c-wrapper"><div><div data-type="spr-content-block" data-assetid="65bd27b9d5df8f0008908b09" data-resolvable-asset="true"><div class="page-block"><div class="c-wrapper"><div><p>Follow Apple's steps to <a target="_blank" href="https://support.apple.com/HT204204">update your device to the latest version</a>, then try Netflix again. </p></div></div></div><p class="export-block__parent"></p></div></div></div></div></div></div></div></div></div><div><p>If you installed updates for your mobile device or computer, your web browser might now be able to update to a more recent version. You may need to follow the steps to update your browser again to fix the problem.</p></div></div></div></div></div></div></div></div></div></div><p class="export-block__parent"></p> </section> <div id="article-feedback-container"></div> <div class="related-articles-module placement-BELOW_ARTICLE max-3"> <h3>Related Articles</h3> <ul class="related-articles" data-tracking-id="c0b5daf4-daa2-49e0-8417-20914b4e595e"> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <rect x="8" y="7" width="8" height="2" fill="#050505" /> <rect x="8" y="11" width="5" height="2" fill="#050505" /> <path fill-rule="evenodd" clip-rule="evenodd" d="M18 4H6V20H18V4ZM4 2V22H20V2H4Z" fill="#050505" /> </svg> <a href="/en/node/30081" data-id="30081" data-index="0">Netflix supported browsers and system requirements</a> </li> <li class="related-article"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" 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