CINXE.COM
ChatBot Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>ChatBot Status - Incident History</title> <link>https://status.chatbot.com</link> <description>Statuspage</description> <pubDate>Sat, 23 Nov 2024 04:17:18 +0100</pubDate> <item> <title>Agent app issue</title> <description> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:36</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>21:17</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. Issue is impacting web application access and LiveChat integration.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>20:45</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p> </description> <pubDate>Thu, 08 Aug 2024 22:00:56 +0200</pubDate> <link>https://status.chatbot.com/incidents/t0rjvcpv1bz3</link> <guid>https://status.chatbot.com/incidents/t0rjvcpv1bz3</guid> </item> <item> <title>LiveChat Integration Issues</title> <description> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>19:31</var> CEST</small><br><strong>Resolved</strong> - Most licenses are no longer affected by the issue after the implemented fix. A small group of customers can still experience temporary issues. For more detailed updates, please follow the issue on the LiveChat's Status Page: https://status.livechat.com/incidents/fwtc31twz0sr</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:52</var> CEST</small><br><strong>Identified</strong> - We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has identified the issue and a fix is being implemented.<br /><br />For more information and live status updates, please visit: https://status.livechat.com/incidents/fwtc31twz0sr</p> </description> <pubDate>Sun, 05 May 2024 19:31:47 +0200</pubDate> <link>https://status.chatbot.com/incidents/2f5hv7btphbt</link> <guid>https://status.chatbot.com/incidents/2f5hv7btphbt</guid> </item> <item> <title>LiveChat Integration Issues</title> <description> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>19:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>18:31</var> CEST</small><br><strong>Monitoring</strong> - We are receiving reports regarding issues with the LiveChat API. Chatbots integrated with LiveChat may not have worked correctly. The LiveChat team has implemented the fix and is monitoring the results.<br /><br />For more information and live status updates, please visit: https://status.livechat.com/incidents/zmf99q8bmdkh</p> </description> <pubDate>Wed, 01 May 2024 19:08:21 +0200</pubDate> <link>https://status.chatbot.com/incidents/bhsrswdc93xp</link> <guid>https://status.chatbot.com/incidents/bhsrswdc93xp</guid> </item> <item> <title>LiveChat Integration Issues</title> <description> <p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:25</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:52</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:42</var> CET</small><br><strong>Investigating</strong> - We are getting reports regarding issues with LiveChat API. Chatbots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/incidents/435sdpp9sky0</p> </description> <pubDate>Tue, 27 Feb 2024 20:25:09 +0100</pubDate> <link>https://status.chatbot.com/incidents/twblc2st3w0x</link> <guid>https://status.chatbot.com/incidents/twblc2st3w0x</guid> </item> <item> <title>Network issues</title> <description> <p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>03:20</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p> </description> <pubDate>Sun, 17 Dec 2023 03:20:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/rr3bwjj49205</link> <guid>https://status.chatbot.com/incidents/rr3bwjj49205</guid> </item> <item> <title>Network issues</title> <description> <p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>02:20</var> CET</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p> </description> <pubDate>Sun, 17 Dec 2023 02:20:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/fzd6b6bx3jn7</link> <guid>https://status.chatbot.com/incidents/fzd6b6bx3jn7</guid> </item> <item> <title>Performance issues</title> <description> <p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>07:30</var> CET</small><br><strong>Resolved</strong> - We encountered an issue with our bots at 7:30 am CET, which prevented them from answering customer questions using AI Knowledge. Both AI Assist and Training features were affected by this problem. After identifying the root cause of the issue, we promptly released a fix, which resolved the problem at 8:30 am CET.</p> </description> <pubDate>Sun, 12 Nov 2023 07:30:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/950bfxm5wwj0</link> <guid>https://status.chatbot.com/incidents/950bfxm5wwj0</guid> </item> <item> <title>Issues with bots performance</title> <description> <p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>09:43</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>09:09</var> CEST</small><br><strong>Investigating</strong> - We have reports of delays on bots services. We are currently investigating the issue</p> </description> <pubDate>Thu, 31 Aug 2023 10:38:41 +0200</pubDate> <link>https://status.chatbot.com/incidents/xg79mt0tns6g</link> <guid>https://status.chatbot.com/incidents/xg79mt0tns6g</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>20:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>18:28</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/incidents/fd23zvpgh1z0</p> </description> <pubDate>Fri, 11 Aug 2023 20:08:43 +0200</pubDate> <link>https://status.chatbot.com/incidents/3ps3jvt9xmcl</link> <guid>https://status.chatbot.com/incidents/3ps3jvt9xmcl</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>17:02</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:45</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>16:18</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/incidents/rwywlq5khpx1</p> </description> <pubDate>Mon, 08 May 2023 17:02:58 +0200</pubDate> <link>https://status.chatbot.com/incidents/273vc202q2ly</link> <guid>https://status.chatbot.com/incidents/273vc202q2ly</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:06</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>13:13</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/</p> </description> <pubDate>Tue, 13 Sep 2022 14:06:43 +0200</pubDate> <link>https://status.chatbot.com/incidents/36bgsn1xvcyl</link> <guid>https://status.chatbot.com/incidents/36bgsn1xvcyl</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:10</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:57</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The problem is being investigated.</p> </description> <pubDate>Mon, 06 Jun 2022 10:10:46 +0200</pubDate> <link>https://status.chatbot.com/incidents/2c5yxvfhz2f5</link> <guid>https://status.chatbot.com/incidents/2c5yxvfhz2f5</guid> </item> <item> <title>LiveChat & HelpDesk integration issues</title> <description> <p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:57</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:33</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>16:17</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>15:31</var> CEST</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat & HelpDesk integration. Bots integrated with LiveChat or HelpDesk may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/</p> </description> <pubDate>Fri, 22 Apr 2022 16:57:33 +0200</pubDate> <link>https://status.chatbot.com/incidents/hmt783fl8sr9</link> <guid>https://status.chatbot.com/incidents/hmt783fl8sr9</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:15</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/</p> </description> <pubDate>Tue, 15 Mar 2022 11:37:04 +0100</pubDate> <link>https://status.chatbot.com/incidents/w41gp6l3n1k7</link> <guid>https://status.chatbot.com/incidents/w41gp6l3n1k7</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>17:36</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:11</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>15:28</var> CET</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat integration. Bots integrated with LiveChat may not work correctly. The issue is being investigated.<br /><br />For more information, please visit: https://status.livechat.com/incidents/z2p0003jlvjc</p> </description> <pubDate>Fri, 25 Feb 2022 18:28:28 +0100</pubDate> <link>https://status.chatbot.com/incidents/3bqyssl14sgg</link> <guid>https://status.chatbot.com/incidents/3bqyssl14sgg</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>19:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:48</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:45</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:41</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:05</var> CET</small><br><strong>Investigating</strong> - We are getting reports of issues with the LiveChat application. Bots integrated with LiveChat may not work properly. The issue is being investigated. For more information, please visit: https://status.livechat.com/</p> </description> <pubDate>Thu, 24 Feb 2022 19:36:33 +0100</pubDate> <link>https://status.chatbot.com/incidents/bs2lmr5659jx</link> <guid>https://status.chatbot.com/incidents/bs2lmr5659jx</guid> </item> <item> <title>Problems with creating new accounts and managing subscription</title> <description> <p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>11:14</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>11:08</var> CEST</small><br><strong>Identified</strong> - We identified a problem with one of our subprocessors. Customers may be temporarily unable to create new accounts and manage their subscriptions. We're monitoring this situation, and we'll update our customers as soon as we get further information from our subprocessor.</p> </description> <pubDate>Thu, 23 Sep 2021 12:00:51 +0200</pubDate> <link>https://status.chatbot.com/incidents/ww3btn7md5h3</link> <guid>https://status.chatbot.com/incidents/ww3btn7md5h3</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Resolved</strong> - There was a 1-hour service interruption with the LiveChat integration. The issue has been identified at 3:00 PM GMT as an outage of one of our sub-processors responsible for our CDNs, Akamai. As soon as we identified the issue, we contacted the LiveChat team that implemented a fix. The incident was resolved at 4:00 PM GMT. Other integrations were not affected.</p> </description> <pubDate>Thu, 22 Jul 2021 17:00:00 +0200</pubDate> <link>https://status.chatbot.com/incidents/bcs18w9qgs41</link> <guid>https://status.chatbot.com/incidents/bcs18w9qgs41</guid> </item> <item> <title>LiveChat integration maintenance</title> <description> <p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Scheduled</strong> - LiveChat application will undergo a service upgrade maintenance at that time. The integration between ChatBot and LiveChat will be unavailable for all customers. The service will resume immediately after the maintenance ends.</p> </description> <pubDate>Sun, 14 Mar 2021 07:00:30 +0100</pubDate> <maintenanceEndDate>Sun, 14 Mar 2021 07:00:00 +0100</maintenanceEndDate> <link>https://status.chatbot.com/incidents/vsmblbgfzqn6</link> <guid>https://status.chatbot.com/incidents/vsmblbgfzqn6</guid> </item> <item> <title>LiveChat integration issues</title> <description> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:26</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:21</var> CET</small><br><strong>Monitoring</strong> - The fix has been implemented, Agent's Application is back operational. Our Team continues to monitor the situation. <br />For live updates regarding this issue, please follow: https://status.livechat.com/</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:03</var> CET</small><br><strong>Identified</strong> - At 2:05 PM GMT, we noticed an increased number of timeouts in our integration with LiveChat. This integration may be temporarily unavailable.<br /><br />For live updates regarding this issue, please follow: https://status.livechat.com/</p> </description> <pubDate>Thu, 04 Mar 2021 17:26:44 +0100</pubDate> <link>https://status.chatbot.com/incidents/zk9nz5jvh0nz</link> <guid>https://status.chatbot.com/incidents/zk9nz5jvh0nz</guid> </item> <item> <title>Service degradation</title> <description> <p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:50</var> CET</small><br><strong>Resolved</strong> - Around 4:50 PM GMT, our Administrators noticed increased traffic on our servers. After a quick investigation, at 5:00 PM GMT, we attempted to post a first fix for the identified issue, which partially solved the problem. However, we had to continue working on it to eliminate the remaining difficulties experienced by our customers. Following the first fix, a second one has been posted around 5:05 PM GMT. The last fix has been posted at 5:15 PM GMT, resolving the issue at 5:18 PM GMT.</p> </description> <pubDate>Mon, 22 Feb 2021 17:50:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/whvhc7w31fzl</link> <guid>https://status.chatbot.com/incidents/whvhc7w31fzl</guid> </item> <item> <title>Issue with subscription page (subprocessor issue)</title> <description> <p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Resolved</strong> - We identified an issue with one of our subprocessors, which caused issues with accessing subscription pages. The incident has been resolved on 10:00 AM CET.</p> </description> <pubDate>Thu, 11 Feb 2021 09:00:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/8g0mwlyq7x46</link> <guid>https://status.chatbot.com/incidents/8g0mwlyq7x46</guid> </item> <item> <title>Network connection issues</title> <description> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:53</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:52</var> CET</small><br><strong>Monitoring</strong> - The network returned to normal operation.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:48</var> CET</small><br><strong>Identified</strong> - Our dashboard is experiencing degraded performance due to the service provider鈥檚 network problems.</p> </description> <pubDate>Mon, 08 Feb 2021 21:53:56 +0100</pubDate> <link>https://status.chatbot.com/incidents/54fpdc3nslrg</link> <guid>https://status.chatbot.com/incidents/54fpdc3nslrg</guid> </item> <item> <title>Degraded performance of Application and API</title> <description> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Identified</strong> - Our dashboard is experiencing degraded performance. Our team is currently working on resolving the issue to bring back the full functionality of the app.</p> </description> <pubDate>Mon, 08 Feb 2021 16:19:43 +0100</pubDate> <link>https://status.chatbot.com/incidents/4gd9b4grwwwm</link> <guid>https://status.chatbot.com/incidents/4gd9b4grwwwm</guid> </item> <item> <title>Degraded performance of the API service</title> <description> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>21:15</var> CET</small><br><strong>Resolved</strong> - At 8:00 PM GMT, we noticed an increased response time in our API service. We continue to monitor this situation. The issue has been resolved around 8:15 PM GMT.</p> </description> <pubDate>Thu, 04 Feb 2021 21:15:00 +0100</pubDate> <link>https://status.chatbot.com/incidents/g9d3y8wc8190</link> <guid>https://status.chatbot.com/incidents/g9d3y8wc8190</guid> </item> </channel> </rss>