Self-Service Archives

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https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/06/best-ai-chatbot.png?w=768&h=432 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/06/best-ai-chatbot.png?w=1024&h=576 1024w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/06/best-ai-chatbot.png?w=1536&h=864 1536w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/06/best-ai-chatbot.png?w=2048&h=1152 2048w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/06/best-ai-chatbot.png?w=150&h=84 150w" alt="Illustration: A female customer in pink interacts with the best AI chatbot on her mobile device" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/ap/blog/category/service/" class="sf-tag topic topic--service sf-tag--service" aria-label="Filed under Service" > Service</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/ap/blog/best-ai-chatbot/" target="_self"> 3 Easy Steps to Pick the Best AI Chatbot for Your Business </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/jill-wagner/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/07/Jill-Wagner_headshot.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/07/Jill-Wagner_headshot.webp 788w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/07/Jill-Wagner_headshot.webp?w=300&h=211 300w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/07/Jill-Wagner_headshot.webp?w=768&h=541 768w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/07/Jill-Wagner_headshot.webp?w=150&h=106 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Jill</span> <span class="byline__name">Wagner</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-06-27"> June 27, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> AI chatbots aren’t one-size-fits-all — and there are a lot of options. Here’s what you need to know to choose the right one for your business. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/service-cloud/" class="label-secondary"> Service Cloud </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/crm/" class="label-secondary"> CRM </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/data/" class="label-secondary"> Data </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/ap/blog/self-service-customer-service/" class="card__thumbnail" aria-label="Read 3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/self-service-customer-service.jpg?w=300" sizes="100vw" 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href="https://www.salesforce.com/ap/blog/self-service-customer-service/" target="_self"> 3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/ap/blog/author/christina-keohane/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp 449w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=150&h=150 150w, https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2024/04/CK-Headshot.webp?w=300&h=300 300w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Christina</span> <span class="byline__name">Keohane</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-04-10"> April 10, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Uplevel your self-service customer support with these simple tweaks. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/ap/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/service-cloud/" class="label-secondary"> Service Cloud </a> </li> <li> <a href="https://www.salesforce.com/ap/blog/category/best-practices/" class="label-secondary"> Best Practices </a> </li> </ul> </div> </article> <footer> </footer> </article> <aside>  <div class="right-rail-wrapper right-rail-wrapper--sticky"> <div class="right-rail-wrapper__content"> <h3 class="right-rail-wrapper__header">Want Trailblazer 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