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data-ssr="true">._featuredHeadingStyles_1n7vr_1{font-size:1rem!important;font-weight:600;line-height:1.375rem}._customLogoStyle_1n7vr_7{max-height:90px}._lgImageWrapper_1n7vr_11{max-height:100px}._customSearchBox_1n7vr_15 input{caret-color:#97999b!important}._customSearch_1n7vr_15{background-color:transparent}._mobilePosition_1n7vr_23{bottom:42px;right:5px}@supports (font:-apple-system-body) and (-webkit-appearance:none){._mobilePosition_1n7vr_23{bottom:40px}}._searchPosition_1n7vr_33{margin-top:-3.5rem}._customSearchBox_1n7vr_15{position:absolute;right:0;top:-5px;z-index:0}._customSearchBox_1n7vr_15 div input{background-color:#f7f8f9;width:300px}@media (min-width:768px) and (max-width:1023px){._customSearchBox_1n7vr_15 div input{width:320px}}@media (min-width:425px) and (max-width:767px){._customSearchBox_1n7vr_15 div input{width:400px}}@media (min-width:321px) and (max-width:424px){._customSearchBox_1n7vr_15 div input{width:350px}}@media (max-width:320px){._customSearchBox_1n7vr_15 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id="headerMain" class="pad-1-lr container"><div class="row"><div class="col-sm-12 col-md-10 pad-1-l axp-forum-editorial-container__EditorialHeader__marginLeftZeroLg___3MCWu axp-forum-editorial-container__EditorialHeader__episodeTitle___2pI3c"><p class="margin-2-tb legal-1 axp-forum-editorial-container__EditorialHeader__advertisingText___w4HuK"></p><div class="margin-1-b"></div><h1 class="heading-6 pad-1-b margin-1-b axp-forum-editorial-container__EditorialHeader__episodeTitle___2pI3c axp-forum-editorial-container__EditorialHeader__editorialHeader___2AnA8">Julie Zhuo on The Making of a Manager: What to Do When Everyone Looks to You</h1></div></div><div><div id="captioned-video-player" class="container position-relative player_captionedVideoPlayer__25ATB"><video src="https://s2.content.video.llnw.net/smedia/c8a3a790e8654e92bdf9b109628d292e/oM/WXMNQyXYL3crvyxRsCVljYHP2Kkop-J_5E4Ybi3hk/amex_tnc_s2_juliezhuo_final_mm1-0_no_ad.mp3" class="player_captionedVideo__2aVdV display-none 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class="display-none"></h6><ul class="display-none"></ul><ol class="display-none"></ol><p>The role of a manager is to lead with purpose, streamline processes and motivate teams. But what does success look like for those new to the role? Asking questions, being curious and listening to your team is one place to start. In  “The Making of a Manager: What to Do When Everyone Looks to You,” Julie Zhuo identifies the next moves in a playbook for first-timers growing into the position. In this episode of the podcast “The Next Chapter” by American Express Business Class, Zhuo and host Cardiff Garcia discuss which tools can help new managers to lead confidently and thrive.</p> </div></div></div></div><p id="publishedDate" class="pad-2-t-md-down pad-0-b margin-1-b axp-forum-editorial-container__EditorialContainer__simpleText___3k46m"><b>Published: </b><span>July 19, 2023</span></p><div class="container"><div class="col-xs-12 col-sm-12 col-md-8 col-md-offset-2 margin-2-t text-align-right undefined axp-forum-editorial-container__EditorialContainer__removeOffset___3nG6_"><div class="axp-forum-social-share-tools__ForumSocialShareTools__btiShareTools___3vRql " data-bti-module-name="axp-forum-social-share-tools"><div role="button" tabindex="0" class="SocialMediaShareButton SocialMediaShareButton--twitter axp-forum-social-share-tools__ForumSocialShareTools__shareButton___3uPL4"><img alt="Twitter Icon" 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