LiveAgent Reviews in 2025

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Read LiveAgent reviews from real users, and view pricing and features of the Help Desk software" /> <meta name="keywords" content="LiveAgent, LiveAgent pricing, LiveAgent reviews"/> <meta property="og:title" content="LiveAgent"/> <meta property="og:type" content="product"/> <meta property="og:image" content="https://a.fsdn.com/allura/s/liveagent/icon?1738755812"/> <meta property="og:url" content="https://sourceforge.net/software/product/LiveAgent/"/> <meta property="og:site_name" content="SourceForge"/> <meta property="og:description" content="Learn about LiveAgent. Read LiveAgent reviews from real users, and view pricing and features of the Help Desk software"/> <link rel="next" href="https://sourceforge.net/software/product/LiveAgent/?page=2"/> <title>LiveAgent Reviews in 2025</title> <link rel="icon" sizes="180x180" href="//a.fsdn.com/con/img/sandiego/logo-180x180.png" type="image/png"> <link rel="icon" sizes="any" href="//a.fsdn.com/con/img/sandiego/svg/originals/sf-icon-orange-no_sf.svg" type="image/svg+xml"> <link rel="apple-touch-icon" sizes="180x180" href="//a.fsdn.com/con/img/sandiego/logo-180x180.png"> <link rel="mask-icon" href="//a.fsdn.com/con/img/sandiego/svg/originals/sf-icon-orange-no_sf.svg" color="#FF6600"> <script> /*global unescape, window, console, jQuery, $, net, SF, DD_belatedPNG, bizx */ if (!window.SF) { window.SF = {}; }SF.EU_country_codes = 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src="//a.fsdn.com/allura/s/cloudtalk/icon?59114303add668a1373b0ecd92f4356a1298abc7ff16c69c12ae1df5acf23908?&w=90" srcset="//a.fsdn.com/allura/s/cloudtalk/icon?59114303add668a1373b0ecd92f4356a1298abc7ff16c69c12ae1df5acf23908?&w=135 1.5x , //a.fsdn.com/allura/s/cloudtalk/icon?59114303add668a1373b0ecd92f4356a1298abc7ff16c69c12ae1df5acf23908?&w=180 2x" loading="lazy"/></div> <div class="software-name">CloudTalk</div> <div class="rating"> <div class="m-stars" aria-hidden="true" > <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" 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<svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span>(1559 Ratings)</span></div> <div class="popular-description narrow">Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required). </div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=25948__zoneid=23334__cb=31abd1b61978ab08ee19__oadest=https%3A%2F%2Fwww.cloudtalk.io%2Fdemo%2F%3Futm_source%3DSourceForge%26utm_medium%3Dcpc%26utm_campaign%3Dprofile">Learn more</a> </div> <div class="popular narrow "> <div class="project-icon popular-image " > <img alt="ISL Light Remote Desktop" title="ISL Light Remote Desktop" src="//a.fsdn.com/allura/s/isl-light/icon?1736460874?&w=90" srcset="//a.fsdn.com/allura/s/isl-light/icon?1736460874?&w=135 1.5x " loading="lazy"/></div> <div class="software-name">ISL Light Remote Desktop</div> <div class="rating"> <div class="m-stars" aria-hidden="true" > <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span>(1332 Ratings)</span></div> <div class="popular-description narrow">ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems remotely, either through unattended access, remote support or even though screen-sharing on mobile devices. It works cross-platform and offers 256-bit encrypted sessions with all standard remote access features plus some important extras: single-sign-on (SSO), session recording, live chat, videocall, multi-monitor support, file transfer, reporting and many more. Users can choose between cloud or on-premise service. ISL Online license does not limit the number of users, workstations and clients you support. It's a reliable and highly secure software used in all industry sectors including banks, hospitals, governmental institutions and insurances.</div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=27741__zoneid=25141__cb=efaf042f714057152167__oadest=https%3A%2F%2Fwww.islonline.com%2F%3Futm_source%3Dsourceforge%26utm_medium%3Dcpc%26utm_campaign%3Dlanding%2Bpage%26utm_term%3Dvisit-website">Learn more</a> </div> <div class="popular narrow show-for-medium "> <div class="project-icon popular-image " > <img alt="Social Intents" title="Social Intents" src="//a.fsdn.com/allura/s/social-intents/icon?71230521cb268fa4bca720573d844b568b82c7681aa62edd12e9e0d15df9e76a?&w=90" srcset="//a.fsdn.com/allura/s/social-intents/icon?71230521cb268fa4bca720573d844b568b82c7681aa62edd12e9e0d15df9e76a?&w=135 1.5x , //a.fsdn.com/allura/s/social-intents/icon?71230521cb268fa4bca720573d844b568b82c7681aa62edd12e9e0d15df9e76a?&w=180 2x" loading="lazy"/></div> <div class="software-name">Social Intents</div> <div class="rating"> <div class="m-stars" aria-hidden="true" > <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span>(20 Ratings)</span></div> <div class="popular-description narrow">Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. Build safe ChatGPT chatbots trained on your website content and knowledge base with 1 click. Then escalate chats to human agents as needed. Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool. Now with WhatsApp, Facebook Messenger, and SMS integration for omnichannel customer support. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue. </div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=75803__zoneid=73195__cb=46e78e0ee60d3a8ca125__oadest=https%3A%2F%2Fwww.socialintents.com%2F%3Futm_source%3Dsourceforge%26utm_campaign%3Dpaid%26utm_medium%3Dlanding">Learn more</a> </div> </div> </div> </div> </div> </div> </section> <article class="main-content"> <section class="row m-section-emphasized blue"> <div class="small-12 columns" id="audience"> <div class="achievement-badge badge-commercial "> <img alt="Leader badge" loading="lazy" src="//a.fsdn.com/con/app/syndication/badge_img_direct/leader-seasonal/leader-seasonal-2025-winter/?variant_id=sf" > </div> <h2> <svg data-name="user" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"><path d="M224 256c70.7 0 128-57.3 128-128S294.7 0 224 0 96 57.3 96 128s57.3 128 128 128zm89.6 32h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48v-41.6c0-74.2-60.2-134.4-134.4-134.4z"/></svg> Audience</h2> <p class="audience"> Anyone from small startups or one man operations to large scale businesses with main focus on SMB. </p> </div> </section> <div style="display:none" id="reviews-back-button" class="column small-12"> <br> <h2><a href="/software/product/LiveAgent/" class="reviews-back-button"> <svg style="width:20px;height:20px;margin-right:.2em;" data-name="arrow_prev" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 40 64" enable-background="new 0 0 40 64" xml:space="preserve"><g><polygon fill="#414141" points="28.7,60.9 36.1,54.4 16.5,32.2 36.5,9.6 29.1,3.1 3.3,32.2 "/><path fill="#FFFFFF" d="M29.1,3.1l7.4,6.5l-20,22.6l19.6,22.2l-7.4,6.5L3.3,32.2L29.1,3.1 M28.9,0L0.4,32.2L28.5,64l10.6-9.4L19.4,32.2L39.6,9.4L28.9,0L28.9,0z"/></g></svg> Go to About page</a></h2> </div> <section class="row " id="section-description"> <div id="about" class="small-12 columns"> <h2> <svg data-name="cloud" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512"><path d="M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4z"/></svg> About LiveAgent</h2> <p itemprop="description" class="description">Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations. <br> Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. 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Sign up and start building today.</div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=50566__zoneid=47891__cb=4e29459bc97652acd8df__oadest=https%3A%2F%2Fwww.twilio.com%2Fen-us%2Fcpaas%3Futm_source%3Dsourceforge%26utm_medium%3Dcpc%26utm_campaign%3DSlashdotmedia-Brand-ACQ-DevGen-Listing">Learn more</a> </div> <div class="popular wide show-for-medium "> <div class="project-icon popular-image " > <img alt="CallTrackingMetrics" title="CallTrackingMetrics" src="//a.fsdn.com/allura/s/call-tracking-software/icon?1715021356?&w=90" srcset="//a.fsdn.com/allura/s/call-tracking-software/icon?1715021356?&w=135 1.5x , //a.fsdn.com/allura/s/call-tracking-software/icon?1715021356?&w=180 2x" loading="lazy"/></div> <div class="software-name">CallTrackingMetrics</div> <div class="rating"> <div class="m-stars" aria-hidden="true" > <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span>(843 Ratings)</span></div> <div class="popular-description wide">CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.</div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=32137__zoneid=29370__cb=f1c34de7a16f8594fea0__oadest=https%3A%2F%2Fwww.calltrackingmetrics.com%2F%3Futm_source%3Dsourceforge%26utm_medium%3Dreferral%26utm_campaign%3Dplus_listing%26utm_content%3Dvisit">Learn more</a> </div> <div class="popular wide show-for-large "> <div class="project-icon popular-image " > <img alt="HubSpot CRM" title="HubSpot CRM" src="//a.fsdn.com/allura/s/hubspot-crm/icon?7ea89f8a20e7891c17a094392b063be4c60c86d25b3ea22fd832dcba30f08979?&w=90" srcset="//a.fsdn.com/allura/s/hubspot-crm/icon?7ea89f8a20e7891c17a094392b063be4c60c86d25b3ea22fd832dcba30f08979?&w=135 1.5x , //a.fsdn.com/allura/s/hubspot-crm/icon?7ea89f8a20e7891c17a094392b063be4c60c86d25b3ea22fd832dcba30f08979?&w=180 2x" loading="lazy"/></div> <div class="software-name">HubSpot CRM</div> <div class="rating"> <div class="m-stars" aria-hidden="true" > <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star small half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span>(23650 Ratings)</span></div> <div class="popular-description wide">HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.</div> <a class="button green" target="_blank" rel="nofollow" href="https://a.slashdotmedia.com/www/delivery/ck.php?oaparams=2__bannerid=74555__zoneid=71947__cb=bd488151dd567c434063__oadest=https%3A%2F%2Fhubspot.sjv.io%2Fc%2F160060%2F1001264%2F12893">Learn more</a> </div> </div> </div> </div> <section class="row m-section-group small-collapse" id="section-group"> <div class="columns small-12 xlarge-5 m-subgroup-1"> <div id="pricing" class="m-sub-section"> <h2> <svg data-name="usd-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 496 512"><path d="M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm24 376v16c0 8.8-7.2 16-16 16h-16c-8.8 0-16-7.2-16-16v-16.2c-16.5-.6-32.6-5.8-46.4-15.1-8.7-5.9-10-18.1-2.3-25.2l12-11.3c5.4-5.1 13.3-5.4 19.7-1.6 6.1 3.6 12.9 5.4 19.9 5.4h45c11.3 0 20.5-10.5 20.5-23.4 0-10.6-6.3-19.9-15.2-22.7L205 268c-29-8.8-49.2-37-49.2-68.6 0-39.3 30.6-71.3 68.2-71.4v-16c0-8.8 7.2-16 16-16h16c8.8 0 16 7.2 16 16v16.2c16.5.6 32.6 5.8 46.4 15.1 8.7 5.9 10 18.1 2.3 25.2l-12 11.3c-5.4 5.1-13.3 5.4-19.7 1.6-6.1-3.6-12.9-5.4-19.9-5.4h-45c-11.3 0-20.5 10.5-20.5 23.4 0 10.6 6.3 19.9 15.2 22.7l72 21.9c29 8.8 49.2 37 49.2 68.6.2 39.3-30.4 71.2-68 71.4z"/></svg> Pricing</h2> <div class="field-row"> <div class="field-label">Starting Price:</div> <div class="field-value">$15.00/month/user</div> </div> <div class="field-row"> <div class="field-label">Pricing Details:</div> <div class="field-value">Free - $0 per agent per month<br> Small plan - $15 per agent per month<br> Medium plan - $29 per agent per month<br> Large plan - $49 per agent per month<br> Enterprise plan - $69 per agent per month</div> </div> <div class="field-row"> <div class="field-label">Free Version:</div> <div class="field-value">Free Version available.</div> </div> <div class="field-row"> <div class="field-label">Free Trial:</div> <div class="field-value">Free Trial available.</div> </div> </div> <div class="m-sub-section"> <h3 class="as-h2"> <svg data-name="icon-integrations" viewBox="0 0 2048 1792" xmlns="http://www.w3.org/2000/svg"><path d="M960 896q0-106-75-181t-181-75-181 75-75 181 75 181 181 75 181-75 75-181zm768 512q0-52-38-90t-90-38-90 38-38 90q0 53 37.5 90.5t90.5 37.5 90.5-37.5 37.5-90.5zm0-1024q0-52-38-90t-90-38-90 38-38 90q0 53 37.5 90.5t90.5 37.5 90.5-37.5 37.5-90.5zm-384 421v185q0 10-7 19.5t-16 10.5l-155 24q-11 35-32 76 34 48 90 115 7 11 7 20 0 12-7 19-23 30-82.5 89.5t-78.5 59.5q-11 0-21-7l-115-90q-37 19-77 31-11 108-23 155-7 24-30 24h-186q-11 0-20-7.5t-10-17.5l-23-153q-34-10-75-31l-118 89q-7 7-20 7-11 0-21-8-144-133-144-160 0-9 7-19 10-14 41-53t47-61q-23-44-35-82l-152-24q-10-1-17-9.5t-7-19.5v-185q0-10 7-19.5t16-10.5l155-24q11-35 32-76-34-48-90-115-7-11-7-20 0-12 7-20 22-30 82-89t79-59q11 0 21 7l115 90q34-18 77-32 11-108 23-154 7-24 30-24h186q11 0 20 7.5t10 17.5l23 153q34 10 75 31l118-89q8-7 20-7 11 0 21 8 144 133 144 160 0 8-7 19-12 16-42 54t-45 60q23 48 34 82l152 23q10 2 17 10.5t7 19.5zm640 533v140q0 16-149 31-12 27-30 52 51 113 51 138 0 4-4 7-122 71-124 71-8 0-46-47t-52-68q-20 2-30 2t-30-2q-14 21-52 68t-46 47q-2 0-124-71-4-3-4-7 0-25 51-138-18-25-30-52-149-15-149-31v-140q0-16 149-31 13-29 30-52-51-113-51-138 0-4 4-7 4-2 35-20t59-34 30-16q8 0 46 46.5t52 67.5q20-2 30-2t30 2q51-71 92-112l6-2q4 0 124 70 4 3 4 7 0 25-51 138 17 23 30 52 149 15 149 31zm0-1024v140q0 16-149 31-12 27-30 52 51 113 51 138 0 4-4 7-122 71-124 71-8 0-46-47t-52-68q-20 2-30 2t-30-2q-14 21-52 68t-46 47q-2 0-124-71-4-3-4-7 0-25 51-138-18-25-30-52-149-15-149-31v-140q0-16 149-31 13-29 30-52-51-113-51-138 0-4 4-7 4-2 35-20t59-34 30-16q8 0 46 46.5t52 67.5q20-2 30-2t30 2q51-71 92-112l6-2q4 0 124 70 4 3 4 7 0 25-51 138 17 23 30 52 149 15 149 31z"/></svg> Integrations</h3> <div class="field-row" style="flex-wrap: nowrap"> <div class="field-label">API:</div> <div class="field-value">Yes, LiveAgent offers API access</div> </div> <div class="field-row"> <a href="/software/product/LiveAgent/integrations/" class="button blue wide" style="margin:0 auto">See Integrations</a> </div> </div> <div id="reviewsd" class="m-sub-section m-comm-ratings"> <h3 class="as-h2"> <svg data-name="star" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><path d="M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z"/></svg> <span>Ratings/Reviews - <a href="/software/product/LiveAgent/#reviews" class="reviews-link" >145 User Reviews</a> </span> </h3> <div class="dimensional-ratings"> <div class="dimensional-rating dimensional-stars"> <span class="label">Overall</span> <div class="m-stars" aria-hidden="true" > <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="rating-score"> 4.8 / 5 </span> </div> <div class="dimensional-rating dimensional-stars"> <span class="label">ease</span> <div class="m-stars" aria-hidden="true" > <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span class="rating-score"> 4.7 / 5 </span> </div> <div class="dimensional-rating dimensional-stars"> <span class="label">features</span> <div class="m-stars" aria-hidden="true" > <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span class="rating-score"> 4.7 / 5 </span> </div> <div class="dimensional-rating dimensional-stars"> <span class="label">design</span> <div class="m-stars" aria-hidden="true" > <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large half"> <svg data-name="sf_star_yellow_half" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" style="enable-background:new 0 0 300 300;" xml:space="preserve"><path class="st1" fill="#CCCCCB" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8c11.3,37.1,22.6,74,34,110.9c39-0.8,78-1.5,117.2-2.3c-0.3,0.3-0.5,0.4-0.7,0.6c-15.7,11-31.5,22.1-47.2,33.1c-15.5,10.8-30.9,21.7-46.4,32.5c-0.5,0.4-0.6,0.7-0.4,1.3c12.1,35.8,24.3,71.6,36.4,107.4c0.1,0.2,0.1,0.4,0.2,0.8C210.8,269.1,179.8,246.3,148.8,223.4z"/><path class="st0" fill="#ffcc00" d="M148.8,223.4c-31.1,22.9-62.2,45.8-93.5,68.9c0.1-0.4,0.2-0.7,0.3-0.9c12.7-35.9,25.3-71.7,38-107.6c0.2-0.6,0.2-1-0.4-1.4c-30.8-21.4-61.6-42.8-92.4-64.2c-0.7-0.5-0.9-1-0.7-1.8c0.4,0,0.8,0,1.1,0c26.2,0.3,52.4,0.7,78.6,1c11.3,0.2,22.7,0.3,34,0.5c0.8,0,1.1-0.2,1.4-1c11.1-36.2,22.3-72.4,33.4-108.5c0.1-0.2,0.1-0.4,0.3-0.8"/></svg> </div> </div> <span class="rating-score"> 4.5 / 5 </span> </div> <div class="dimensional-rating dimensional-stars"> <span class="label">support</span> <div class="m-stars" aria-hidden="true" > <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="rating-score"> 4.8 / 5 </span> </div> </div> <div class="sub-section-buttons"> <a href="/software/product/LiveAgent/#reviews" class="button blue hollow more-reviews">More Reviews</a> <a href="/software/product/LiveAgent/reviews/new" class="button blue hollow" rel="nofollow">Write a Review</a> </div> </div> <div class="m-sub-sectionsection_commercial_details"> <h3 class="as-h2"> <svg data-name="material-business" xmlns="http://www.w3.org/2000/svg" viewBox="2 2 20 20"><path d="M0 0h24v24H0z" fill="none"/><path d="M12 7V3H2v18h20V7H12zM6 19H4v-2h2v2zm0-4H4v-2h2v2zm0-4H4V9h2v2zm0-4H4V5h2v2zm4 12H8v-2h2v2zm0-4H8v-2h2v2zm0-4H8V9h2v2zm0-4H8V5h2v2zm10 12h-8v-2h2v-2h-2v-2h2v-2h-2V9h8v10zm-2-8h-2v2h2v-2zm0 4h-2v2h2v-2z"/></svg> Company Information </h3> <div class="field-row" itemscope itemprop="creator" itemtype="http://schema.org/Organization"><div class="field-label-font" itemprop="name" >Quality Unit</div></div> <div class="field-row">Founded: 2004</div> <div class="field-row">Slovakia</div> <div class="field-row url">www.liveagent.com</div> </div> </div> <div class="columns small-12 xlarge-7 m-subgroup-2"> <div class="m-sub-section "> <h3 class="as-h2"> <svg data-name="image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M464 448H48c-26.51 0-48-21.49-48-48V112c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v288c0 26.51-21.49 48-48 48zM112 120c-30.928 0-56 25.072-56 56s25.072 56 56 56 56-25.072 56-56-25.072-56-56-56zM64 384h384V272l-87.515-87.515c-4.686-4.686-12.284-4.686-16.971 0L208 320l-55.515-55.515c-4.686-4.686-12.284-4.686-16.971 0L64 336v48z"/></svg> Videos and Screen Captures </h3> <div class="m-screenshots-display-full "> <svg width="100px" class="youtube-btn" style="display:none;" data-name="youtube" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1792 1792"><path style="fill:red" d="M711 1128l484-250-484-253v503zm185-862q168 0 324.5 4.5t229.5 9.5l73 4q1 0 17 1.5t23 3 23.5 4.5 28.5 8 28 13 31 19.5 29 26.5q6 6 15.5 18.5t29 58.5 26.5 101q8 64 12.5 136.5t5.5 113.5v176q1 145-18 290-7 55-25 99.5t-32 61.5l-14 17q-14 15-29 26.5t-31 19-28 12.5-28.5 8-24 4.5-23 3-16.5 1.5q-251 19-627 19-207-2-359.5-6.5t-200.5-7.5l-49-4-36-4q-36-5-54.5-10t-51-21-56.5-41q-6-6-15.5-18.5t-29-58.5-26.5-101q-8-64-12.5-136.5t-5.5-113.5v-176q-1-145 18-290 7-55 25-99.5t32-61.5l14-17q14-15 29-26.5t31-19.5 28-13 28.5-8 23.5-4.5 23-3 17-1.5q251-18 627-18z" fill="#fff"/></svg> </div> <div class="owl-carousel m-screenshots clearfix" data-mode="inline"> <a rel="section" class="thumbnail video-screenshot" data-featherlight='<iframe id="multimedia-iframe" src="//www.youtube-nocookie.com/embed/3zYfDwqNj0U?rel=0" frameborder="0" allowfullscreen loading=lazy></iframe>' href="//www.youtube-nocookie.com/embed/3zYfDwqNj0U?rel=0" > <img width="245" height="183" alt="Play Video" loading="lazy" class="video-thumb-img project-thumb-LiveAgent" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNgYAAAAAMAASsJTYQAAAAASUVORK5CYII="/> <svg id="video-play-btn" style="display:none" data-name="video-play" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 300" xml:space="preserve"><g ><circle class="st0" cx="150" cy="150" r="149.6"/><polygon class="st1" points="100.4,237.1 100.4,62.9 249,150.1 "/></g><g class="st2"><circle class="st3" cx="150" cy="150" r="149.6"/><polygon class="st4" points="100.4,237.1 100.4,62.9 249,150.1 "/></g></svg> <svg class="youtube-btn" style="display:none;" data-name="youtube" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1792 1792"><path style="fill:red" d="M711 1128l484-250-484-253v503zm185-862q168 0 324.5 4.5t229.5 9.5l73 4q1 0 17 1.5t23 3 23.5 4.5 28.5 8 28 13 31 19.5 29 26.5q6 6 15.5 18.5t29 58.5 26.5 101q8 64 12.5 136.5t5.5 113.5v176q1 145-18 290-7 55-25 99.5t-32 61.5l-14 17q-14 15-29 26.5t-31 19-28 12.5-28.5 8-24 4.5-23 3-16.5 1.5q-251 19-627 19-207-2-359.5-6.5t-200.5-7.5l-49-4-36-4q-36-5-54.5-10t-51-21-56.5-41q-6-6-15.5-18.5t-29-58.5-26.5-101q-8-64-12.5-136.5t-5.5-113.5v-176q-1-145 18-290 7-55 25-99.5t32-61.5l14-17q14-15 29-26.5t31-19.5 28-13 28.5-8 23.5-4.5 23-3 17-1.5q251-18 627-18z" fill="#fff"/></svg> </a> <a rel="section" class="thumbnail" href="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/multichannel-help-desk-software.png/max/max/1" title=" Connect with your customers on all channels. 130+ ticketing features and 200+ integrations with the tools you love." data-alt=" Connect with your customers on all channels. 130+ ticketing features and 200+ integrations with the tools you love." > <img itemprop="screenshot" src="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/multichannel-help-desk-software.png/245/183/1" loading="lazy" width="245" height="183" srcset="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/multichannel-help-desk-software.png/245/183/1.5 1.5x, //a.fsdn.com/con/app/proj/liveagent.s/screenshots/multichannel-help-desk-software.png/245/183/2 2x" alt=" Connect with your customers on all channels. 130+ ticketing features and 200+ integrations with the tools you love."/> </a> <a rel="section" class="thumbnail" href="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/Tickets.png/max/max/1" title="Inside of Tickets" data-alt="Inside of Tickets" > <img itemprop="screenshot" src="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/Tickets.png/245/183/1" loading="lazy" width="245" height="183" srcset="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/Tickets.png/245/183/1.5 1.5x, //a.fsdn.com/con/app/proj/liveagent.s/screenshots/Tickets.png/245/183/2 2x" alt="Inside of Tickets"/> </a> <a rel="section" class="thumbnail" href="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/Spport_team_view.png/max/max/1" title="Chat - Agent View" data-alt="Chat - Agent View" > <img itemprop="screenshot" 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href="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/3.%20LiveAgent%20-%20Fully%20Customizable%20Chat.png/max/max/1" title="Fully Customizable Chat" data-alt="Fully Customizable Chat" > <img itemprop="screenshot" src="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/3.%20LiveAgent%20-%20Fully%20Customizable%20Chat.png/245/183/1" loading="lazy" width="245" height="183" srcset="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/3.%20LiveAgent%20-%20Fully%20Customizable%20Chat.png/245/183/1.5 1.5x, //a.fsdn.com/con/app/proj/liveagent.s/screenshots/3.%20LiveAgent%20-%20Fully%20Customizable%20Chat.png/245/183/2 2x" alt="Fully Customizable Chat"/> </a> <a rel="section" class="thumbnail" href="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/2.%20LiveAgent%20Ticketing.png/max/max/1" title="Call History" data-alt="Call History" > <img itemprop="screenshot" src="//a.fsdn.com/con/app/proj/liveagent.s/screenshots/2.%20LiveAgent%20Ticketing.png/245/183/1" loading="lazy" width="245" 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data-dest="https://sourceforge.net/software/link?oaparams=2__bannerid=73949__zoneid=71341__cb=1480cff044__oadest=https%3A%2F%2Fwww.canfigure.net%2Fget-started%2F%3Futm_source%3Dsourceforge%26utm_medium%3Dcpc%26utm_campaign%3Dsourceforgelisting%26utm_id%3D625-079-8613%26utm_term%3Dasset%2Btracking%26utm_content%3Dmain" data-newtab="true" data-target="_blank" rel="nofollow"> <img class="main-image" src="//a.fsdn.com/con/app/nel_img/18377" alt="IT Service Management Software Icon"> </div> <div class="wrapper"> <div class="heading"> <div class="heading-main"> <span data-dest="https://sourceforge.net/software/link?oaparams=2__bannerid=73949__zoneid=71341__cb=1480cff044__oadest=https%3A%2F%2Fwww.canfigure.net%2Fget-started%2F%3Futm_source%3Dsourceforge%26utm_medium%3Dcpc%26utm_campaign%3Dsourceforgelisting%26utm_id%3D625-079-8613%26utm_term%3Dasset%2Btracking%26utm_content%3Dmain" data-newtab="true" data-target="_blank" rel="nofollow" title="Find out more about IT Service Management Software">IT Service Management Software</span> <p class="teaser">A highly customizable Configuration Management Database (CMDB) to track all your IT assets and their documentation, dependencies and change history.</p> </div> </div> <div class="tiles"> <div class="tile"> <div class="description "> <div class="description-inner"> Canfigure is a modular IT Service Management solution offering Service Desk, CMDB, Asset Management, Change Management and more. </div> </div> </div> </div> </div> <div class="download standard"> <div class="button green wide sfdl sfdl-lite" data-target="_blank" data-newtab="true" data-dest="https://sourceforge.net/software/link?oaparams=2__bannerid=73949__zoneid=71341__cb=1480cff044__oadest=https%3A%2F%2Fwww.canfigure.net%2Fget-started%2F%3Futm_source%3Dsourceforge%26utm_medium%3Dcpc%26utm_campaign%3Dsourceforgelisting%26utm_id%3D625-079-8613%26utm_term%3Dasset%2Btracking%26utm_content%3Dmain" data-zone="71321" data-slug="Canfigure" >Learn More</div> </div> </div> </section> <section class="row psp-section m-section-comm-details m-section-emphasized grey " id="section-commercial-details"> <h3 class="as-h2 column small-12"> <svg data-name="info-circle-2" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z"/></svg> Product Details</h3> <div class="list-outer column"> <div> <div class="as-h3">Platforms Supported</div> <div class="list"> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> SaaS </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> iPhone </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> iPad </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> Android </div> </div> </div> <div> <div class="as-h3">Training</div> <div class="list"> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> Documentation </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> Live Online </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> Webinars </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> In Person </div> </div> </div> <div> <div class="as-h3">Support</div> <div class="list"> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> 24/7 Live Support </div> <div> <svg data-name="check-regular" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M435.848 83.466L172.804 346.51l-96.652-96.652c-4.686-4.686-12.284-4.686-16.971 0l-28.284 28.284c-4.686 4.686-4.686 12.284 0 16.971l133.421 133.421c4.686 4.686 12.284 4.686 16.971 0l299.813-299.813c4.686-4.686 4.686-12.284 0-16.971l-28.284-28.284c-4.686-4.686-12.284-4.686-16.97 0z"/></svg> Online </div> </div> </div> </div> </section> <aside class="m-wide-widget m-wide-projects-widget "> <div class="as-header"> Compare This Software </div> <div class="body"> <ul> <li> <div class="project-icon " > <img alt="HoduCC" title="HoduCC" src="//a.fsdn.com/allura/s/hoducc/icon?96b6a8b310d267cec8416e48e55ccadf897e7450050fdf121b30ba47d92f9638?&w=48" loading="lazy"/></div> <div class="project-info "> <div class="result-heading-texts"> <a href="/software/compare/HODUCC-vs-LiveAgent/" title="Compare Against LiveAgent"> <strong>HoduCC</strong> </a> </div> <div class="summary"> <span>HoduCC is a comprehensive and consolidated contact center software. 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Freshservice offers everything teams need for...</span> </div> </div> <div> <a href="/software/product/Freshservice/" title="Find out more about Freshservice" class="button blue hollow see-project">See Software</a> </div> </li> <li> <div class="project-icon " > <img alt="Freshcaller" title="Freshcaller" src="//a.fsdn.com/allura/s/freshcaller/icon?68db7543691217b4b869bfde2212047c24d237da4ecb39f097b29761b68dc10e?&w=48" loading="lazy"/></div> <div class="project-info "> <div class="result-heading-texts"> <a href="/software/product/Freshcaller/" title="Find out more about Freshcaller"> <strong>Freshcaller</strong> </a> </div> <div class="summary"> <span>Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller...</span> </div> </div> <div> <a href="/software/product/Freshcaller/" title="Find out more about Freshcaller" class="button blue hollow see-project">See Software</a> </div> </li> <li> <div class="project-icon " > <img alt="HoduCC" title="HoduCC" src="//a.fsdn.com/allura/s/hoducc/icon?96b6a8b310d267cec8416e48e55ccadf897e7450050fdf121b30ba47d92f9638?&w=48" loading="lazy"/></div> <div class="project-info "> <div class="result-heading-texts"> <a href="/software/product/HODUCC/" title="Find out more about HoduCC"> <strong>HoduCC</strong> </a> </div> <div class="summary"> <span>HoduCC is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this...</span> </div> </div> <div> <a href="/software/product/HODUCC/" title="Find out more about HoduCC" class="button blue hollow see-project">See Software</a> </div> </li> <li> <div class="project-icon " > <img alt="Qubicles" title="Qubicles" src="//a.fsdn.com/allura/s/fenero/icon?1663003894?&w=48" loading="lazy"/></div> <div class="project-info "> <div class="result-heading-texts"> <a href="/software/product/Qubicles/" title="Find out more about Qubicles"> <strong>Qubicles</strong> </a> </div> <div class="summary"> <span>We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and...</span> </div> </div> <div> <a href="/software/product/Qubicles/" title="Find out more about Qubicles" class="button blue hollow see-project">See Software</a> </div> </li> <li> <div class="project-icon " > <img alt="Vocalcom" title="Vocalcom" src="//a.fsdn.com/allura/s/sales-acceleration-platform/icon?1696871737?&w=48" loading="lazy"/></div> <div class="project-info "> <div class="result-heading-texts"> <a href="/software/product/Vocalcom/" title="Find out more about Vocalcom"> <strong>Vocalcom</strong> </a> </div> <div class="summary"> <span>AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the...</span> </div> </div> <div> <a href="/software/product/Vocalcom/" title="Find out more about Vocalcom" class="button blue hollow see-project">See Software</a> </div> </li> </ul> </div> </aside> <section class="row m-section-faqs" id="section-faqs"> <div class="small-12 columns"> <h2> <svg data-name="icon-faqs" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg" > <g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g transform="translate(-173.000000, -1628.000000)"> <g transform="translate(173.000000, 1628.000000)"> <rect x="0" y="0" width="24" height="24"></rect> <path d="M19,3 L5,3 C3.9,3 3,3.9 3,5 L3,19 C3,20.1 3.9,21 5,21 L19,21 C20.1,21 21,20.1 21,19 L21,5 C21,3.9 20.1,3 19,3 Z M12.01,18 C11.31,18 10.75,17.44 10.75,16.74 C10.75,16.03 11.31,15.49 12.01,15.49 C12.72,15.49 13.26,16.03 13.26,16.74 C13.25,17.43 12.72,18 12.01,18 Z M15.02,10.6 C14.26,11.71 13.54,12.06 13.15,12.77 C12.99,13.06 12.93,13.25 12.93,14.18 L11.11,14.18 C11.11,13.69 11.03,12.89 11.42,12.2 C11.91,11.33 12.84,10.81 13.38,10.04 C13.95,9.23 13.63,7.71 12.01,7.71 C10.95,7.71 10.43,8.51 10.21,9.19 L8.56,8.49 C9.01,7.15 10.22,6 11.99,6 C13.47,6 14.48,6.67 15,7.52 C15.44,8.24 15.7,9.59 15.02,10.6 Z" fill="#000000" fill-rule="nonzero"></path> </g> </g> </g></svg> LiveAgent Frequently Asked Questions</h2> <div class="accordion" data-accordion data-multi-expand="true" data-allow-all-closed="true"> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: What kinds of users and organization types does LiveAgent work with? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> LiveAgent works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: What languages does LiveAgent support in their product? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> LiveAgent supports these languages: Arabic, Catalan, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Latvian, Macedonian, Malay, Malayalam, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish , Thai, Turkish, Ukrainian, Vietnamese. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: What kind of support options does LiveAgent offer? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> LiveAgent offers support via 24/7 live support and online. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: What other applications or services does LiveAgent integrate with? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> LiveAgent integrates with: AdRem NetCrunch, Akita, AWeber, BigCommerce, Bold BI, Boostopia, Braintree, Zight, CloudTalk, CoreCommerce, CS-Cart Store Builder, CS-Cart Multi-Vendor, CustomerSuccessBox, Drupal, Easyflow, EdgeTier, Evidence, Facebook, Feederloop, Firmao CRM, GetResponse, GoDaddy Website Builder, Google Analytics, Help Desk Migration, and Highrise <a href="/software/product/LiveAgent/integrations/">and more</a>. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: Does LiveAgent have an API? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> Yes, LiveAgent has an API. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: Does LiveAgent have a mobile app? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> Yes, LiveAgent has a mobile app for iPhone, iPad, and Android. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: What type of training does LiveAgent provide? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> LiveAgent provides training in the form of documentation, live online, webinars, and in person. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: Does LiveAgent offer a free trial? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> Yes, LiveAgent offers a free trial. </div> </div> <div class="accordion-item" data-accordion-item> <a class="accordion-title" > Q: How much does LiveAgent cost? <div class="accordion-toggle"> <svg data-name="down_carret" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 24 24" enable-background="new 0 0 24 24" xml:space="preserve"><polygon fill="#333333" points="12,17.6 0,9.8 2.2,6.4 12,12.8 21.8,6.4 24,9.8 "/></svg> </div> </a> <div class="features list accordion-content" data-tab-content style="display:none"> Pricing for LiveAgent starts at $15.00/month/user. </div> </div> </div> </div> </section> <section id="features" class="row psp-section collapsible-section m-section-pcfs m-section-emphasized grey"> <h2 class="column"> <svg data-name="list-alt" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z"/></svg> LiveAgent Product Features</h2> <div class="small-12 columns"> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/call-center/">Call Center</a> </h3><div id="feats_1030" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Blended Call Center </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Logging </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Scripting </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Campaign Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> IVR / Voice Recognition </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Inbound Call Center </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Manual Dialer </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Outbound Call Center </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Queue Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Real-time Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Reporting/Analytics </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Database </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Escalation Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Predictive Dialer </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Progressive Dialer </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/call-recording/">Call Recording</a> </h3><div id="feats_1031" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Archiving </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Sharing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Distributed Call Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Event Triggered Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> File Transfer </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> On-Demand Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Screen Activity Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Video Call Recording </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Instant Retrieval </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Recording Bookmarking </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Scheduled Recording </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/call-tracking/">Call Tracking</a> </h3><div id="feats_1032" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> CRM </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Caller Identification </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Conversion Tracking </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> IVR / Voice Recognition </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Keyword Tracking </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Log </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Campaign Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/cloud-communication-platform/">Cloud Communication Platform</a> </h3><div id="feats_1545" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Audio / Video Conferencing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Center </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Chat / Messaging </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> File Sharing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> IVR / Voice Recognition </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Fax Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/complaint-management/">Complaint Management</a> </h3><div id="feats_1072" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Case Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Customer Complaint Tracking </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Feedback Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Forms Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Issue Tracking </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Self Service Portal </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Social Media Monitoring </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Survey Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Complaint Classification </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Corrective Actions (CAPA) </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Quality Assurance Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-communications-management/">Customer Communications Management</a> </h3><div id="feats_1547" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Batch Communications </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Chat / Messaging </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Content Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Email Distribution </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Multi-Channel Communications </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> On-Demand Communications </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Personalization </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Video Content </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Interactive Content </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Print Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Template Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-engagement/">Customer Engagement</a> </h3><div id="feats_1002" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Analytics </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Communication Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Community Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Feedback Collection </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Gamification </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Live Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Video Content </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Churn Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Content Syndication </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-satisfaction/">Customer Satisfaction</a> </h3><div id="feats_1006" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Analytics </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Reporting </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Complaint Monitoring </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Feedback Collection </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Survey Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> 360 Degree Feedback </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-self-service/">Customer Self-Service</a> </h3><div id="feats_2988" class="features as-columns list hide" data-toggler=".hide"> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-service/">Customer Service</a> </h3><div id="feats_1071" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Alerts / Escalation </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Appointment Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Center Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Email Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Knowledge Base </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Live Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Performance Metrics </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Self Service Portal </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Social Media Integration </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Surveys & Feedback </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Workflow Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Queue Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Virtual Assistant </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/customer-success/">Customer Success</a> </h3><div id="feats_1007" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Account Alerts </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Account Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Communication Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Customer Engagement </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Onboarding </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Usage Tracking / Analytics </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Customer Lifecycle Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Health Score </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Revenue Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Win / Loss Analysis </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/email-management/">Email Management</a> </h3><div id="feats_1033" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Email Archiving </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Email Monitoring </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Queue Manager </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Response Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Shared Inboxes </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Signature Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Spam Blocker </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Whitelisting / Blacklisting </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Data Recovery </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/help-desk/">Help Desk</a> </h3><div id="feats_1073" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Alerts / Escalation </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Automated Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Community Forums </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Customizable Branding </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Document Storage </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Email Integration </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> IT Asset Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Incident Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Interaction Tracking </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Knowledge Base </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Known Issue Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Live Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Multi-Channel Communication </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Multiple Brands / Products </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Network Monitoring </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Real-time Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Self Service Portal </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Service Level Agreement (SLA) Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Ticket Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/ivr/">IVR</a> </h3><div id="feats_1034" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Center </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Logging </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Call Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Multiple Scripts </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Phone Key Input </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Text to Speech </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Voice Customization </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Voice Mail </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Survey Management </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/knowledge-management/">Knowledge Management</a> </h3><div id="feats_1024" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Cataloging / Categorization </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Collaboration </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Content Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Knowledge Base Management </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Self Service Portal </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Artificial Intelligence (AI) </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Decision Tree </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Discussion Boards </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Full Text Search </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/live-chat/">Live Chat</a> </h3><div id="feats_1075" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Canned Responses </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Customizable Branding </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Geo Targeting </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Offline Form </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Proactive Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Screen Sharing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Third Party Integration </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Transfers / Routing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Website Visitor Tracking </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/remote-support/">Remote Support</a> </h3><div id="feats_1076" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> File Transfer </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Live Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Real-time Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Remote Control </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Screen Sharing </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Session Recording </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Surveys & Feedback </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Diagnostic Tools </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Session Transfer </div> </div> </div> <div> <h3 class="as-h3" itemprop="applicationSubCategory"> <a href="/software/remote-work/">Remote Work</a> </h3><div id="feats_2384" class="features as-columns list " data-toggler=".hide"> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Employee Monitoring </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Live Chat </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Remote Support </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Softphone </div> <div class="feature has-feature" itemprop="featureList"> <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Video Chat </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Collaboration </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Credential Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Electronic Signature </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Meeting Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Project Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Remote Access </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Screen Sharing </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Task Management </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Time Zone Tracking </div> <div class="feature " > <svg data-name="check-circle" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z"/></svg> Web Conferencing </div> </div> </div> </div> </section> <section data-testid="bespoke-category-links" class="row psp-section collapsible-section m-section-pcfs m-section-emphasized grey" id="section-bespokes"> <h2 class="column"> <svg data-name="list-alt" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z"/></svg> LiveAgent Additional Categories</h2> <div class="small-12 columns"> <div> <h3 data-test="bespoke-link" class="as-h3" itemprop="applicationSubCategory"> <a href="/software/shared-inbox/">Shared Inbox</a> </h3> </div> <div> <h3 data-test="bespoke-link" class="as-h3" itemprop="applicationSubCategory"> <a href="/software/social-customer-service/">Social Customer Service</a> </h3> </div> <div> <h3 data-test="bespoke-link" class="as-h3" itemprop="applicationSubCategory"> <a href="/software/website-widgets/">Website Widgets</a> </h3> </div> </div> </section> <section class="row psp-section collapsible-section m-reviews-list" id="reviews" data-variant="sf" data-name="LiveAgent" data-endpoint="/software/product/LiveAgent/reviews"> <div class="column small-12 m-reviews-list-header"> <h2> <svg data-name="star" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512"><path d="M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z"/></svg> LiveAgent Reviews</h2> <a class="m-write-review-prompt " href="/software/product/LiveAgent/reviews/new" rel="nofollow"> Write a Review</a> <div class="m-review-filters show-for-large"> <div class="review-filters-title">Filter By:</div> <div class="filter-options "> <div data-toggle="filter-review-stars"> <div class="sort-drop-down button short default hollow hollow-blue"> Rating </div> </div> <ul id="filter-review-stars" class="dropdown-pane bottom" data-endpoint="/software/product/LiveAgent/reviews" data-dropdown data-hover="true" data-hover-pane="true" data-hover-delay="0" data-alignment="auto"> <li><a href="#" data-endpoint="?filter-stars=all" title="Show All" class="active">All</a> </li> <li> <a href="#" data-endpoint="?filter-stars=1" title="Show 1"> ★ </a> </li> <li> <a href="#" data-endpoint="?filter-stars=2" title="Show 2"> ★★ </a> </li> <li> <a href="#" data-endpoint="?filter-stars=3" title="Show 3"> ★★★ </a> </li> <li> <a href="#" data-endpoint="?filter-stars=4" title="Show 4"> ★★★★ </a> </li> <li> <a href="#" data-endpoint="?filter-stars=5" title="Show 5"> ★★★★★ </a> </li> </ul> </div> <div class="filter-options "> <div data-toggle="filter-review-profile.company_size"> <div class="sort-drop-down button short default hollow hollow-blue"> Company Size </div> </div> <ul id="filter-review-profile.company_size" class="dropdown-pane bottom" data-endpoint="/software/product/LiveAgent/reviews" data-dropdown data-hover="true" data-hover-pane="true" data-hover-delay="0" data-alignment="auto"> <li><a href="#" data-endpoint="?filter-profile.company_size=all" title="Show All" class="active">All</a> </li> <li> <a href="#" class="active" data-endpoint="?filter-profile.company_size=" title="Show "> </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=1 - 25" title="Show 1 - 25"> 1 - 25 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=26 - 99" title="Show 26 - 99"> 26 - 99 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=100 - 499" title="Show 100 - 499"> 100 - 499 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=500 - 999" title="Show 500 - 999"> 500 - 999 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=1,000 - 4,999" title="Show 1,000 - 4,999"> 1,000 - 4,999 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=5,000 - 9,999" title="Show 5,000 - 9,999"> 5,000 - 9,999 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=10,000 - 19,999" title="Show 10,000 - 19,999"> 10,000 - 19,999 </a> </li> <li> <a href="#" data-endpoint="?filter-profile.company_size=20,000 or More" title="Show 20,000 or More"> 20,000 or More </a> </li> </ul> </div> <div class="filter-options "> <div data-toggle="filter-review-review.your_role"> <div class="sort-drop-down button short default hollow hollow-blue"> Reviewer's Role </div> </div> <ul id="filter-review-review.your_role" class="dropdown-pane bottom" data-endpoint="/software/product/LiveAgent/reviews" data-dropdown data-hover="true" data-hover-pane="true" data-hover-delay="0" data-alignment="auto"> <li><a href="#" data-endpoint="?filter-review.your_role=all" title="Show All" class="active">All</a> </li> <li> <a href="#" data-endpoint="?filter-review.your_role=I am a user" title="Show User"> User </a> </li> <li> <a href="#" data-endpoint="?filter-review.your_role=I am an administrator" title="Show Administrator"> Administrator </a> </li> <li> <a href="#" data-endpoint="?filter-review.your_role=I am part of the team that set up, installed, or customized this solution" title="Show Deployment"> Deployment </a> </li> </ul> </div> <div class="filter-options "> <div data-toggle="filter-review-review.how_long_used"> <div class="sort-drop-down button short default hollow hollow-blue"> Length of Use </div> </div> <ul id="filter-review-review.how_long_used" class="dropdown-pane bottom" data-endpoint="/software/product/LiveAgent/reviews" data-dropdown data-hover="true" data-hover-pane="true" data-hover-delay="0" data-alignment="auto"> <li><a href="#" data-endpoint="?filter-review.how_long_used=all" title="Show All" class="active">All</a> </li> <li> <a href="#" data-endpoint="?filter-review.how_long_used=free" title="Show Free Trial"> Free Trial </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_long_used=less-6-months" title="Show Less than 6 months"> Less than 6 months </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_long_used=6-12" title="Show 6-12 months"> 6-12 months </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_long_used=1-2" title="Show 1-2 years"> 1-2 years </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_long_used=2" title="Show 2+ years"> 2+ years </a> </li> </ul> </div> <div class="filter-options "> <div data-toggle="filter-review-review.how_often"> <div class="sort-drop-down button short default hollow hollow-blue"> Frequency of Use </div> </div> <ul id="filter-review-review.how_often" class="dropdown-pane bottom" data-endpoint="/software/product/LiveAgent/reviews" data-dropdown data-hover="true" data-hover-pane="true" data-hover-delay="0" data-alignment="auto"> <li><a href="#" data-endpoint="?filter-review.how_often=all" title="Show All" class="active">All</a> </li> <li> <a href="#" data-endpoint="?filter-review.how_often=Daily" title="Show Daily"> Daily </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_often=Weekly" title="Show Weekly"> Weekly </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_often=Monthly" title="Show Monthly"> Monthly </a> </li> <li> <a href="#" data-endpoint="?filter-review.how_often=Yearly" title="Show Yearly"> Yearly </a> </li> </ul> </div> </div> </div> <div class="column small-12"> <ul id="project-reviews" class="reviews"> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-6788d50d78e7dc034074d510" > <meta itemprop="datePublished" content="01/16/2025"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Usama I. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Usama I.</div> <div class="value-value">CEO & CTO</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"LiveAgent Revolutionized My Team's Approach to Outstanding Support"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2025-01-16 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Finding a balance between robust functionality and usability is crucial, and LiveAgent nails it. The intuitive design makes it easy for our team to manage all customer interactions efficiently. Features like multi-channel support, automation, and a customizable knowledge base streamline workflows and boost productivity. I’m especially impressed by the reporting tools—they provide clear insights into team performance. And their customer support team? Absolutely stellar. They’re quick to respond, professional, and always have solutions.</p> <p><b>Cons:</b> Like with any robust tool, there’s an initial learning curve, and some updates require minor adjustments—nothing deal-breaking.</p> <p><b>Overall:</b> Using LiveAgent has been a game-changer for my organization. It’s reliable, feature-rich, and seamlessly integrated into our daily operations. My team is more productive, and our customers are happier than ever. If you’re looking for a powerful support platform that won’t slow you down, LiveAgent is the way to go. Highly recommend it!</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> <div class="review-source tooltip-source" data-source="slashdot.org"> <svg data-name="question-circle" viewBox="0 0 1792 1792" xmlns="http://www.w3.org/2000/svg"><path d="M1024 1376v-192q0-14-9-23t-23-9h-192q-14 0-23 9t-9 23v192q0 14 9 23t23 9h192q14 0 23-9t9-23zm256-672q0-88-55.5-163t-138.5-116-170-41q-243 0-371 213-15 24 8 42l132 100q7 6 19 6 16 0 25-12 53-68 86-92 34-24 86-24 48 0 85.5 26t37.5 59q0 38-20 61t-68 45q-63 28-115.5 86.5t-52.5 125.5v36q0 14 9 23t23 9h192q14 0 23-9t9-23q0-19 21.5-49.5t54.5-49.5q32-18 49-28.5t46-35 44.5-48 28-60.5 12.5-81zm384 192q0 209-103 385.5t-279.5 279.5-385.5 103-385.5-103-279.5-279.5-103-385.5 103-385.5 279.5-279.5 385.5-103 385.5 103 279.5 279.5 103 385.5z"/></svg> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-67586c8f5845be895dbf0668" > <meta itemprop="datePublished" content="12/10/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Muhammad A. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Muhammad A.</div> <div class="value-value">Senior Director</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">5,000 - 9,999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Exceptional All-in-One Customer Support Solution"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Edited 2024-12-10 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Omnichannel Support: Managing emails, live chat, social media messages, and calls from a single dashboard has streamlined our processes and boosted our team's efficiency.<br> <br> Customizability: Automation rules, custom ticket workflows, and advanced integrations have been game-changers for optimizing our operations.<br> <br> Real-Time Chat Features: The chat widget is robust and efficient, offering pre-chat forms, canned responses, and proactive chat invites to improve customer engagement.<br> <br> Analytics & Reporting: Detailed insights into ticket resolution times and agent performance have empowered us to make data-driven decisions and enhance service quality.<br> <br> Reliable Customer Support: The LiveAgent team is exceptional—always quick to respond and equipped with the knowledge to resolve any issue during onboarding or day-to-day use.</p> <p><b>Cons:</b> The extensive feature set can be a bit daunting for new users, but the clear documentation, tutorials, and responsive support team make it easy to get up to speed quickly.</p> <p><b>Overall:</b> LiveAgent has become an indispensable part of our support strategy. Its comprehensive suite of features and intuitive design ensure we deliver exceptional service every time. Highly recommended!</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> <div class="review-source tooltip-source" data-source="slashdot.org"> <svg data-name="question-circle" viewBox="0 0 1792 1792" xmlns="http://www.w3.org/2000/svg"><path d="M1024 1376v-192q0-14-9-23t-23-9h-192q-14 0-23 9t-9 23v192q0 14 9 23t23 9h192q14 0 23-9t9-23zm256-672q0-88-55.5-163t-138.5-116-170-41q-243 0-371 213-15 24 8 42l132 100q7 6 19 6 16 0 25-12 53-68 86-92 34-24 86-24 48 0 85.5 26t37.5 59q0 38-20 61t-68 45q-63 28-115.5 86.5t-52.5 125.5v36q0 14 9 23t23 9h192q14 0 23-9t9-23q0-19 21.5-49.5t54.5-49.5q32-18 49-28.5t46-35 44.5-48 28-60.5 12.5-81zm384 192q0 209-103 385.5t-279.5 279.5-385.5 103-385.5-103-279.5-279.5-103-385.5 103-385.5 279.5-279.5 385.5-103 385.5 103 279.5 279.5 103 385.5z"/></svg> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-674553934a56e706d467f93a" > <meta itemprop="datePublished" content="11/26/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Muhammad A. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Muhammad A.</div> <div class="value-value">Director</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Ultimate Customer Support Powerhouse"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-11-26 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Omnichannel Support: LiveAgent allows us to manage emails, live chats, social media interactions, and phone calls in one centralized dashboard. This integration has improved our response times significantly.<br> Customizable Features: The ability to tailor workflows, automation rules, and ticket routing has been a huge time-saver for our team.<br> Real-Time Chat: The chat widget is fast, responsive, and packed with features like pre-chat forms, canned responses, and proactive invitations.<br> Reporting & Analytics: Comprehensive insights into agent performance and customer satisfaction have enabled us to fine-tune our operations.<br> Customer Support: Their support team is fantastic—quick, knowledgeable, and always ready to help with setup or troubleshooting.</p> <p><b>Cons:</b> The only drawback is that the extensive features can feel overwhelming initially. However, the intuitive interface and excellent onboarding resources, including video tutorials and documentation, make the learning curve manageable.</p> <p><b>Overall:</b> LiveAgent has completely transformed our customer support workflow. It’s an all-in-one solution that bridges the gap between efficiency and excellent customer service. From day one, it has exceeded our expectations in terms of performance, reliability, and ease of use.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-673e4b3f9d5430a723ec4228" > <meta itemprop="datePublished" content="11/20/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Usama I. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Usama I.</div> <div class="value-value">CEO & CTO</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Comprehensive and User-Friendly Support Platform"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Edited 2024-11-21 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Comprehensive support ticketing system.<br> Seamless integration with multiple communication channels.<br> User-friendly interface and ease of use.<br> Excellent reporting and analytics.<br> Robust automation features for efficient support.<br> Efficient live chat functionality.<br> Knowledge base for easy self-service support.</p> <p><b>Cons:</b> Limited flexibility in interface customization.<br> Some third-party integrations require additional setup/customization.</p> <p><b>Overall:</b> My overall experience with LiveAgent has been positive. It offers excellent functionality for handling customer support tickets, live chats, and managing multiple channels within a single platform. The support team is responsive, and the pricing structure is reasonable for the value it provides.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2024-11-21</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Usama, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent's omnichannel capabilities and the benefits it brings to your customer care. The reporting and analytics overhaul is a part of our multi-year refactoring report so keep an eye out for great updates coming your way. Our team is here for you 24/7 in case of any questions or issues! - The LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-670532e4d75a7a415e391c1a" > <meta itemprop="datePublished" content="10/08/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" David S. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>David S.</div> <div class="value-value">Information Technology Specialist</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">100 - 499</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Efficient support management with multiple channels"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-10-08 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> I appreciate its ability to centralize all communications in one place, which facilitates quick response to customer inquiries and effective resolution of technical issues. In addition, the integration of multiple communication channels, such as live chat, emails and phone calls, into a single platform has enabled us to deliver omnichannel support more efficiently.</p> <p><b>Cons:</b> The lack of some advanced reporting and analytics features may limit our ability to measure the performance and effectiveness of our support team in a comprehensive manner.</p> <p><b>Overall:</b> LiveAgent is a robust and effective tool for support and customer care management. Multiple channels such as live chat, email and social media make it easy for customers to contact us.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-66fd5b3d40fb8c6a85be100b" > <meta itemprop="datePublished" content="10/02/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" John M. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>John M.</div> <div class="value-value">Cyber Security Engineer</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1,000 - 4,999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Efficient ticket automation and workflow optimization"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-10-02 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> I like its ability to integrate different communication channels such as email, live chat, calls and social media in one place. In addition, LiveAgent offers an excellent workflow automation feature, which allows you to create custom rules to automatically assign and prioritize tickets. It offers activity auditing and detailed logs, which are critical for traceability and compliance.</p> <p><b>Cons:</b> While the platform offers useful integrations, the initial setup can be somewhat complicated and requires time to tailor automation rules to specific needs.</p> <p><b>Overall:</b> LiveAgent is an effective tool for managing support requests, which adapts very well to our specific needs optimizing operational efficiency.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2024-10-07</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Thank you very much for your kind feedback. We are glad to hear you have been satisfied with LiveAgent's omnichannel capabilities and the benefits they bring to your everyday work life. Our team is here for you 24/7 in case of any questions or issues with fine-tuning the automation workflow. Have a great day!</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-66e0b19c78008251332a77bb" > <meta itemprop="datePublished" content="09/10/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Kristin G. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Kristin G.</div> <div class="value-value">E-Commerce Manager </div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"LiveAgent improves customer service"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-09-10 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> The live chat feature is invaluable as it allows us to interact with customers in real time, resolve their issues immediately and increase conversions. Ticket automation makes it easy to handle large volumes of inquiries without losing quality of service. In addition, integration with our e-commerce system provides us with complete customer context, enabling us to offer more personalized solutions.</p> <p><b>Cons:</b> Although LiveAgent offers many advantages, the initial setup can be complex and time consuming, especially for less technically experienced teams.</p> <p><b>Overall:</b> LiveAgent offers an effective ability to integrate multiple contact channels into a single platform. LiveAgent can transform the way we handle customer inquiries and issues, improving our reputation and loyalty.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-65f20867f4f1f2049a9985f9" > <meta itemprop="datePublished" content="03/13/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" A LiveAgent User "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>A LiveAgent User</div> <div class="value-value">Businessman </div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">Less than 6 months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> Administrator </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Excellent experience "</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-03-13 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> I had the best experience of my life.<br> <br> They are absolutely professionals and I will keep cooperating with them.</p> <p><b>Cons:</b> Nothing, I am totally satisfied, there are no cons.</p> <p><b>Overall:</b> Excellent experience, I would recommend to everyone cooperating with them. I am completely satisfied and happy.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2024-03-15</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi there :) It sounds like you're enjoying LiveAgent, and we're so glad to hear that! Your satisfaction and recommendation mean a lot to us. If there's anything more we can do to support your business, please don't hesitate to reach out 24/7 via chats or email. Thanks for choosing LiveAgent! - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-65df0a5c681a5f6ec9649c62" > <meta itemprop="datePublished" content="02/28/2024"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Neder J. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Neder J.</div> <div class="value-value">HR</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">6-12 Months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">26 - 99</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Highly recommend LiveAgent to any business"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2024-02-28 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> One of the things I appreciate the most about LiveAgent is its multi-channel support. We are able to handle customer inquiries from various channels such as email, phone, live chat, and social media all in one platform. This has not only improved our response time but also made it easier for our team to collaborate and resolve customer issues quickly.</p> <p><b>Cons:</b> The live chat feature has also been a game-changer for us. Our customers love the convenience of being able to chat with us in real-time and get their questions answered immediately. The chat widget can be easily customized to match our branding, giving a professional touch to our customer interactions.</p> <p><b>Overall:</b> In addition, the analytics and reporting features have given us valuable insights into our customer service performance. We can track response times, customer satisfaction ratings, and other important metrics to help us improve our service even further.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2024-02-29</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Thank you for your awesome review, Neder! We're glad to hear that LiveAgent has significantly benefited your business and that the live chat feature has been a hit with your customers. Your feedback on the analytics and reporting is also appreciated :) If you have any suggestions or need further assistance, feel free to reach out to us 24/7. - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-644267826642ffe1460de54b" > <meta itemprop="datePublished" content="04/21/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Giulia S. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Giulia S.</div> <div class="value-value">E-commerce project manager</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">Less than 6 months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Great messaging service"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Edited 2023-04-24 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> We work optimally as a team. Customer service is always very helpful, and we find it convenient to be able to check the progress of agents on live chat.</p> <p><b>Cons:</b> We would like it to be more optimized for WhatsApp and have statistics related to agents working on chats.</p> <p><b>Overall:</b> We use the LiveAgent with email, WhatsApp and livechat. <br> Definitely livechat is the best performing on the site, but we also do well with TAG, customer registration, notes.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-04-25</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hello Giulia, thanks for taking the time to share your experience with LiveAgent! It's awesome to hear that our platform helps your team work smoothly and efficiently. Your feedback on WhatsApp optimization and agent statistics is much appreciated, and we'll surely consider it for future updates. - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-642d091a1ee9485f787dcc0c" > <meta itemprop="datePublished" content="04/05/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Yasser P. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Yasser P.</div> <div class="value-value">Sales Manager</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Allows me to provide effective customer service."</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-04-05 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> The free plan that includes many features that can be useful for individuals, teams or companies that want to try this platform. Such features are: a live chat button, an email address, and a phone number. This is ideal for small businesses or startups who want to test the software before committing to a paid plan.<br> <br> Using the interface makes it easy to manage tickets, chats, and calls. You can also customize the appearance of your chat widget and email templates.<br> <br> The ticketing system is powerful, allowing you to automate ticket routing, assign ownership, transfer tickets, and set priorities and statuses. You can also create canned responses, rules, and tags to speed up your workflow.<br> <br> LiveAgent has a built-in call center that allows you to make and receive calls from within the software. You can also record calls, create IVR menus, and route calls to the correct agents.<br> <br> LiveAgent has a social media integration that allows you to connect your Facebook, Twitter, Instagram, and Slack accounts. Social media messages and comments can be monitored and responded to from within the software.<br> <br> It has a knowledge base feature that allows you to create and publish articles for your clients. You can also enable live suggestions as your customers type their queries.</p> <p><b>Cons:</b> It does not support the chat to SMS feature, which means you cannot send or receive text messages from your customers.<br> <br> There is an extra charge for social media integration, which can be expensive if you have multiple accounts.<br> <br> LiveAgent doesn't have a native mobile app, which means you can't access the software from your smartphone or tablet.</p> <p><b>Overall:</b> Overall, I find LiveAgent to be a reliable and versatile help desk software that can help you improve your customer service. It has many features and integrations that can be tailored to different needs and preferences. It also has a reasonable pricing model that offers good value for money. I would recommend LiveAgent to anyone who is looking for a comprehensive help desk solution.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-04-06</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Yasser! Thanks for the great review of LiveAgent :) We're happy to hear that you find our help desk solution reliable and versatile. Our pricing model indeed offers good value, and we appreciate your recommendation. Plus, don't forget, we actually have a standalone mobile app for added convenience! - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-642872aa70f06b71c16bc4b9" > <meta itemprop="datePublished" content="04/01/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Robina R. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Robina R.</div> <div class="value-value">Director</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">Less than 6 months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"So glad to have found LiveAgent"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="4"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-04-01 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Customization, excellent free-level features, notifications, iOS integration, customer info for record-keeping, status options, tags - great functionality, offline messaging is awesome! Knowledge Base will be tremendous when I get it set up.</p> <p><b>Cons:</b> A little confusing with the online status. Might be user error or just learning curve, but finding that sometimes my offline messaging button appears when I am online. Interface and some support document wording seems to have been translated to English (sometimes poorly).</p> <p><b>Overall:</b> There's huge bang for the buck here and a lot of great features to grow with a business. Even at the entry level, I can support customers wonderfully and seamlessly. I love how even if we're not online and available, that LiveAgent knows to move it to a messaging support so no one gets left hanging because I forgot to click a button. I can't wait to dig into the Knowledge Base feature - a huge plus. Only shortcoming is that we need video/screen-sharing/co-browsing support for our customers. While I'm glad that there are integrations that will cover this off for us, I'd much prefer to have everything go through a single subscription.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-04-03</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Robina! Thank you for the thorough and positive review! We are thrilled to hear that you are enjoying the customizable features and seamless customer support experience that LiveAgent provides. We also appreciate your feedback on the areas that need improvement and will work to address them. Thank you for choosing LiveAgent, and we look forward to helping your business grow! - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-6422efe1fd02ca271064f092" > <meta itemprop="datePublished" content="03/28/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Richard V. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Richard V.</div> <div class="value-value">Oversight and Call Centre manager</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">6-12 Months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">26 - 99</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Review LiveAgent"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-03-28 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> There is no doubt the ease of use of LiveAgent, dashboard accessibility and reporting keep one in touch.</p> <p><b>Cons:</b> I think it is a difficult one... perhaps i could say the initial search for the tutorials was a bit slow but once i found them, all good.</p> <p><b>Overall:</b> Keeping it simple and to the point. Efficient and does what was promised.<br> It ensures the staff are on point with their work ethic and they will know if they are not.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-03-29</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Richard! Thank you for your valuable feedback. We are glad that you appreciate the ease of use of LiveAgent! We understand that it might have taken some time to find the tutorials, but we are glad that you found them. If you need any help in the future, please reach out to our 24/7 customer service. We're always happy to help. Thank you for your honest opinion and for taking the time to share it. - LiveAgent Team </div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-6422878d60ba8eed7ad55c1d" > <meta itemprop="datePublished" content="03/28/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" A LiveAgent User "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>A LiveAgent User</div> <div class="value-value">Owner </div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">Less than 6 months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Love using their chat features! "</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-03-28 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> I love that they are affordable for my small business. I love that have a lot of different features. Love that customer service is quick to respond back and solve any issue or question I may have.</p> <p><b>Cons:</b> I don’t have any cons to report not at this moment. Everything is running smoothly and easy to use.</p> <p><b>Overall:</b> I have not had any issue with customer service or the chat that I use. Everything has ran smoothly. I would highly recommend live agent to other business owners!</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-03-30</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi there! Thank you so much for your 5-star review :) It's great to hear that LiveAgent is a great fit for your small business. Remember, our customer support is here for you 24/7 via chats or email should you need anything. - LiveAgent Team </div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-64227759534019becc35ba3a" > <meta itemprop="datePublished" content="03/28/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Hany Y. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Hany Y.</div> <div class="value-value">Accountant </div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">Free Trial</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Weekly</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">26 - 99</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="8"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="active">8</span> <span class="">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Why I use LiveAgent"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="4"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-03-28 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Easy to use and has a free trial and is really useful and helps me bring all my customer interactions with an all-in-one help desk solution.</p> <p><b>Cons:</b> Sometimes I just get confused while using but that rarely happens.</p> <p><b>Overall:</b> I think it is really useful and a cool website that’s really easy to use and saves me so much time.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-03-29</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Hany, Thank you for taking the time to leave us a review! We are delighted to hear that LiveAgent is so useful for your customer interactions. We are also glad to hear you appreciate the free trial and how easy it is to use. We understand that it may be confusing at times and we are always here to help if you need it. - LiveAgent Team </div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-6421737ed22937375acafe61" > <meta itemprop="datePublished" content="03/27/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Marco C. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Marco C.</div> <div class="value-value"> systems administrator</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">6-12 Months</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">100 - 499</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"A wonderful application"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-03-27 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> The application gives you freedom to configure it to your liking. You have all the application information in a single location, such as invoices, reports, tickets, etc.</p> <p><b>Cons:</b> The graphical interface of the application could have a little more vivid colors.</p> <p><b>Overall:</b> We are delighted with LiveAgent, and every day we are discovering new and very useful features. I was interning at a large company, which had super expensive ticket management software (5 digits), and, I am telling you, LiveAgent has nothing to envy with that expensive app. LiveAgent is even easier to configure, you can very easily create notifications, you can add agents to the ticket, can unify and divide tickets, can create tags to label the tickets, so you can filter them on the reports.<br> To summarize, it is very intuitive and easy to use. In one place, you'll find all the info regarding the app, invoices, tickets, and reports, and the communication between agents and customers is very fluid and easy. Furthermore, LiveAgent's support team has always offered to help with any questions we've had. WE RECOMMEND it 100%."</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-03-28</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hi Marco! Thank you so much for taking the time to share your positive experience with LiveAgent. :) We are thrilled to hear that LiveAgent has met your expectations, and that you find it easy to configure and use. We take pride in providing a user-friendly and feature-rich platform for our clients, and it's great to know that you keep discovering new ones that might help you to make your life easier. Such feedback is very valuable to us and motivates our team to continue improving and delivering the best possible product and service. Please don't hesitate to reach out if you have any suggestions, questions or if there's anything else we can do to support your experience with LiveAgent. We're always here to help! - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-641c94f6fd2a29be8e84a907" > <meta itemprop="datePublished" content="03/23/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Colin W. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Colin W.</div> <div class="value-value">Digital Marketing Manager</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Monthly</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> Administrator </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1,000 - 4,999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="7"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="active">7</span> <span class="">8</span> <span class="">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"LiveAgent a Multiuse chat Tool"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="4"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Edited 2023-03-23 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> Easy installation. Multiple connections plugins, from social media to websites. Tag features allow you to easily sort various conversations for reporting.</p> <p><b>Cons:</b> Interface feels outdated. Social media connections are a la carte, and cost more.</p> <p><b>Overall:</b> Easy to use option. Is not as robust as something like a Drift or a LiveChat but offers plenty of features, as a stop gap in between solutions.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-03-24</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Thank you for taking the time to share your thoughts and experiences with LiveAgent. We appreciate your valuable feedback! It's great to hear that you found our installation process to be easy and that you've been able to make use of our various plugins and tagging features. We understand the importance of seamless integration and organization for efficient communication, and we're glad that you're finding value in these aspects of our platform. In regards to the interface and social media connections, we appreciate your honesty and we're always looking for ways to improve our product. We'll definitely take your feedback into account as we continue to evolve and enhance the LiveAgent experience for our users. We strive to strike a balance between simplicity and functionality, and we're glad that you've found our solution to be a helpful tool for your needs. Thank you once again for your review, and we hope to continue providing you with a great experience as you use LiveAgent. If you have any other suggestions or concerns, please don't hesitate to reach out 24/7. We're here to help! :) - LiveAgent Team</div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-63e444ce29b932fa6b24d3a9" > <meta itemprop="datePublished" content="02/09/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Sandra E. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Sandra E.</div> <div class="value-value">Marketing Advisor</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="8"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="active">8</span> <span class="">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"A tool that facilitates the management of technical support for companies."</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="4"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-02-09 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> * I like that it is at the top with the integrations with other platforms of different categories, so it is seen that it is a very polished section because I do not have to learn so much from the documentation of or API or how its integration with other platforms works since everything is done so that you don't have to enter code to make everything work and automations can be done. The integration that I apply the most to my day to day is to be able to connect WordPress in order to automatically create tickets and have a complete tracking of the different problems or doubts that different users have when entering a website which I have indexed the integration with this platform. This and many more integration methods I currently have to optimize my work and make everything flow more naturally and easily.<br> <br> * It is ideal for small businesses that want to take to a professional level the resolution of problems that they have with clients, which can all be managed very easily, any company that wants to start using this platform can choose to use the free plan that has with several functions available that can carry out a correct ticket management to follow up on problems or doubts from customers. With this platform, it can be scaled very easily without wasting time in acquiring a payment plan since it allows the free trial of advanced plans for up to 30 days, so if you want to see the performance of the features offered by the selected plan, this is It could be done before purchasing a plan and knowing if it is going to be profitable or not to be able to upgrade the current plan that a user has.<br> <br> * The possibility of being able to group the tickets is nice since the tasks of responding to the requests can be divided into different agents depending on the qualities of each one to solve a problem. By doing this, you can have more efficiency when providing technical assistance to a user without the agent having problems when trying to resolve any doubt or problem. That is why for me it is very useful to be able to divide the tickets depending on the doubt so that it is a more efficient job and in the event that an agent is saturated with the same problem, I can apply optimization techniques so that users have instant solutions to the doubts they have.</p> <p><b>Cons:</b> * It is overwhelming how the conversations are organized since everything is separated by tickets instead of the solution being able to group the conversations of the same client. Also a good option would be to group different tickets in the same "client" so to speak, it is understandable that different tickets are created to handle different problems for different users and thus have a better order when following up on a specific case, but in order not to have a large number of tickets for different problems but for the same user or client, it would be better if they were grouped for a single person and thus have better management, therefore the different problems can be tracked separately that a user can present and also that everything is more orderly.<br> <br> * I don't understand how the mobile app is a mess and with this I'm not just talking about the Android version as LiveAgent for iOS is also a total mess so it's not worth tracking through my phone but everything I have to do it through my computer's browser, making the job more tedious and slower. I don't understand how the browser experience is so good and modern with virtually no issues, but the mobile app has crashes, and the app is so outdated that it seems like the developers don't remember that they have to update and implement in the app mobile the improvements that your website currently has.<br> <br> * I don't like the marketing you have on comparing prices to other platforms in the same category of software. By this I mean that on its website it mentions that per user it is the cheapest of all the competition, but if it is detailed in more detail the comparison is based on the free plan of this platform, making the comparison a bit "unfair". So to speak since you are only comparing prices but not features that it offers with respect to the published price. On the other hand, but speaking of the same point, as I mentioned, this platform shows the basic plan, but if you choose a higher plan, it would be more expensive compared to other platforms that LiveAgent shows on its website.</p> <p><b>Overall:</b> LiveAgent gives me the ability to provide closer technical support to my customers as I can have live conversations without having to share private phone numbers to contact my customers, but can simply follow up through tickets and through the email for which the client will never lose sight of me nor I him until the case is simply resolved and it is closed when everything is over.<br> <br> It has also been practical to be able to use this platform to free up workloads since all tasks can be divided into different agents without having a single person do all the work, thus having better work efficiency where everything is kept organized and clearer. so that there are no problems or barriers when managing the tickets of many users.<br> <br> So, this platform is excellent for the e-commerce of any company, and it can be implemented with multiple website editors and also with other types of platforms such as Salesforce for better customer management and sales. Lastly, if I wanted them to improve, it is its mobile version for greater practicality and mobility since I am currently a very active person who is always in various places and it is more comfortable for me to use my mobile phone than my laptop.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-63bfd8de89cc7e6c15a0ce20" > <meta itemprop="datePublished" content="01/12/2023"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Matej K. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Matej K.</div> <div class="value-value">CMO & Co-Founder</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">2+ Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User, Administrator, Deployment </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">1 - 25</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="10"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="">9</span> <span class="active">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"Great help desk & customer service solution"</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="5"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2023-01-12 </span> </div> <div class="ext-review-content"> <p><b>Pros:</b> I like using different customer service channels and social media platforms to initiate and retain customer relationships in a single application.</p> <p><b>Cons:</b> I would love to see more integrations & improved Android app.</p> <p><b>Overall:</b> Very happy, great value for the money. LiveAgent offers countless options when it comes to automation, and the amount of time saved with this SaaS software is incredible.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2023-01-13</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hello Matej! Thank you for your awesome review. We're glad that you've found the automation options to be endless and that it's helping you to save your time. As for the integrations and Android app, don't worry, we'll keep working on it like a mad scientist in a lab. Thank you for being with us! ;) - LiveAgent Team </div></div> </div> </div> </div> </div> </li> <li> <div class="m-review extended " data-helpful-count="0" itemprop="review" itemscope itemtype="http://schema.org/Review" id="review-636c5c310c359b11e068a34d" > <meta itemprop="datePublished" content="11/10/2022"> <span class="hide" itemprop="author" itemtype="http://schema.org/Person" itemscope> <meta itemprop="name" content=" Carlos M. "> </span> <div class="ext-review-body"> <div class="ext-review-overview"> <div class="ext-review-meta"> <div>Carlos M.</div> <div class="value-value">Software Engineer</div> <div> <span class="value-label">Used the software for:</span> <span class="value-value">1-2 Years</span> </div> <div> <span class="value-label">Frequency of Use:</span> <span class="value-value">Daily</span> </div> <div> <span class="value-label">User Role:</span> <span class="value-value"> User </span> </div> <div> <span class="value-label">Company Size:</span> <span class="value-value">500 - 999</span> </div> </div> <div class="ext-review-dimensions"> <div class="dim-rating"> <span>Design</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Ease</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Features</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Pricing</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> <div class="dim-rating"> <span>Support</span> <span> <div class="m-stars" aria-hidden="true" > <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> </span> </div> </div> <div class="ext-review-reco-likelihood"> Probability You Would Recommend? <div class="m-heat-gradient"> <div class="gradient"> <div class="needle" data-value="9"></div> </div> <div class="axis"> <span class="">1</span> <span class="">2</span> <span class="">3</span> <span class="">4</span> <span class="">5</span> <span class="">6</span> <span class="">7</span> <span class="">8</span> <span class="active">9</span> <span class="">10</span> </div> </div> </div> </div> <div class="ext-review-title"> <h3 class="review-title">"It has never been so easy to manage so many tickets within a company."</h4> <div class="m-stars" aria-hidden="true" itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <meta itemprop="ratingValue" content="4"> <meta itemprop="worstRating" content="1"> <meta itemprop="bestRating" content="5"> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large yellow"> <svg data-name="sf_star_yellow" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#ffcc00" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> <div class="star large empty"> <svg data-name="sf_star_grey" xmlns="http://www.w3.org/2000/svg" x="0px" y="0px" viewBox="0 0 300 285.8" style="enable-background:new 0 0 300 285.8;" xml:space="preserve"><polygon class="st0" fill="#CCCCCB" points="150,0 185.4,109.2 300,109.2 207.3,176.6 242.7,285.8 150,218.3 57.3,285.8 92.7,176.6 0,109.2 114.6,109.2 "/></svg> </div> </div> <span class="created-date"> Posted 2022-11-10 </span> <a class="button default hollow short unbold tip tooltip-reviewer hide-from-crawlers" aria-haspopup="true" data-position="top" data-party="us" data-form="gift-card" data-tooltip-class="tooltip hide-from-crawlers"></a> </div> <div class="ext-review-content"> <p><b>Pros:</b> LiveAgent is a platform that has helped me a lot to manage a customer service, and I can tell you it helps me a lot to be able to manage all the tickets of our company with another peace of mind, in addition, it has an excellent connection with all kinds of emails and inbox, in order to export each of the customer requirements emails, and be able to serve them from the platform. One of the first positive things that is necessary to call me to the drawers of the form is that it also offers me the possibility of enjoying a Live Chat, which can integrate hiring facility towards my website, currently we use that live show for serve customers or visitors on another website, it has all the necessary functions to have a complete conversation, you can upload all kinds of files or share direct links, in addition, all messages are received in real time. In addition, I also loved the fact that we can correctly configure this Chat window so that our clients can contact us when we are not active by responding through this Live Chat, we have configured the contact form that is implemented in the Chat, where the client with just fill it out correctly, you can contact us to wait for our answer.</p> <p><b>Cons:</b> I really don't have any type of complaint with this platform, I consider that the Chat window and the management of each one of the tickets was quite pleasant, at no time did I present any type of failure with this platform, in addition, I don't have any type of complaints either with the support team that assisted me at all times to adapt to the platform when I started using it. In addition, I do not have any negative point to mention about the plans offered by this platform, we are happy with the payment rate that we currently manage with the plan that we use, we hope that these results continue for much longer, without any type of failure.</p> <p><b>Overall:</b> LiveAgent has become this most important platform mainly because thanks to it we have been able to react to each of our clients' requirements, every time a visitor on another website wants to be in contact with us, they should only use the Chat window that is located on another website to hire you directly, as long as my team of agents is active, we will be able to assist you through Live Chat. I love this platform very much since it provides me with real-time monitoring of all the requests that you are making at a specific time, I can know exactly what time people were having a specific ticket, in addition, you lack what it provides a individual view to view the number of tickets attended, the number of tickets to attend and the number of tickets that have expired the attention period. I am very satisfied with the results obtained with this platform, I consider that it was really in another financial services company to meet all kinds of requirements of our clients in relation to any of our services.</p> <a href="#" class="link-read-more">Read More...</a> </div> </div> <div class="meta"> </div> <div class="m-replies"> <div class="as-h3">Reply from LiveAgent</div> <div class="m-reply"> <div class="reply-content"> <b class="reply-time">Posted 2022-11-11</b><br> <div class="reply-comment review-txt-outer"><div class="review-txt">Hello Carlos! Thank you for your awesome review! We're really happy that LiveAgent has been able to help you and your team with your specific customer communication needs. We know how important it is to be able to provide great customer service, and our platform is designed to make that as easy and efficient as possible. We're always happy to hear feedback like this and we'll keep working hard to make sure our platform is the best it can be :) Remember, our 24/7 customer service is here for you, should you need anything! - LiveAgent Team</div></div> </div> </div> </div> </div> </li> </ul> </div> </section> <section id="pagination"> <ul class="pagination text-center" aria-label="Pagination"> <li class="pagination-previous disabled"> Previous </li> <li class="current"><span class="show-for-sr">You're on page</span> 1</li> <li><a href="/software/product/LiveAgent/?page=2#reviews" data-page="2" aria-label="Page 2">2</a></li> <li><a href="/software/product/LiveAgent/?page=3#reviews" data-page="3" aria-label="Page 3">3</a></li> <li><a href="/software/product/LiveAgent/?page=4#reviews" data-page="4" aria-label="Page 4">4</a></li> <li><a href="/software/product/LiveAgent/?page=5#reviews" data-page="5" aria-label="Page 5">5</a></li> <li class="ellipsis"></li> <li class="pagination-next "> <a href="/software/product/LiveAgent/?page=2#reviews" data-page="2" aria-label="Next page">Next</a> </li> </ul> </section> <section class="row hr-top"> <div class="columns"> <a rel="nofollow" data-newtab="true" data-target="_blank" href="/software/product/LiveAgent/claim">Page Already Claimed. 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