HFS: We Distribute Knowledge

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="description" content="Since 1977 Hopkins Fulfillment Services has provided order processing, collection management, warehousing, distribution, and fulfillment for a distinguished and growing list of university presses and nonprofit institutions."> <meta name="author" content="Cordellia Yokum, IT Specialist for Hopkins Fulfillment Services (HFS)"> <meta name="keywords" content="HFS, HFS Digital, Hopkins Fulfillment Services, Johns Hopkins University Press, distribution, fulfillment, a la carte, books, scholarly, university press, publishing, academic, publisher, distribution, warehouse, warehousing, billing, shipping, credit and collections, customer service, distribution services,ebooks,publishing services,digital distribution,short print run,print on demand,non-profit publishers,digital asset distribution, ebook conversion"> <title>HFS: We Distribute Knowledge</title>  <link href="vendor/bootstrap/css/bootstrap.min.css" rel="stylesheet">  <link href="vendor/font-awesome/css/font-awesome.min.css" rel="stylesheet" type="text/css"> <link href='https://fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,600italic,700italic,800italic,400,300,600,700,800' rel='stylesheet' type='text/css'> <link href='https://fonts.googleapis.com/css?family=Merriweather:400,300,300italic,400italic,700,700italic,900,900italic' rel='stylesheet' type='text/css'>  <link href="vendor/magnific-popup/magnific-popup.css" rel="stylesheet">  <link href="css/creative.min.css" rel="stylesheet">    <link rel="apple-touch-icon" sizes="180x180" href="img/logo/apple-touch-icon.png"> <link rel="icon" type="image/png" href="img/logo/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="img/logo/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="img/logo/manifest.json"> 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<ul class="dropdown-menu"> <li><a href="#about">Our Mission</a></li> <li><a href="about.html">Meet Our Team</a></li> </ul> </li> <li> <a class="page-scroll" href="#services">Services</a> </li> <li> <a class="page-scroll" href="#portfolio">Clients</a> </li> <li> <a class="page-scroll" href="#contact">Customers</a> </li> <li class="dropdown"> <a href="#" class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false">FAQ<span class="caret"></span></a> <ul class="dropdown-menu"> <li><a href="faq.html">Customer</a></li> <li><a href="clientfaq.html">Clients</a></li> </ul> </li> </ul> </div>  </div>  </nav>  <header> <div class="header-content"> <div class="header-content-inner"> <h1 id="homeHeading">HFS: We Distribute Knowledge</h1> <hr class="light"> <p>Superior Book Distribution for Scholarly Publishers</p> <a href="#about" class="btn btn-primary btn-xl page-scroll">Find Out More</a> </div> </div>  </header>  <section class="bg-primary" id="about"> <div class="container"> <div class="row"> <div class="col-lg-8 col-lg-offset-2 text-center"> <h2 class="section-heading">Our Mission</h2> <hr class="light"> <p>Since 1977, Hopkins Fulfillment Services has provided order processing, collection management, warehousing, sales, and fulfillment for a distinguished and growing list of university presses and nonprofit institutions.</p> <p>We help publishers achieve their missions by distributing books to bookstores, wholesalers, libraries, and readers.</p> <p style="font-size: 18px;">Our current clients include: <ul style="text-align: left;width: fit-content;margin: auto;" class="client-list"> <li><a href="https://www.cuapress.org/" target="_blank">Catholic University of America Press</a></li> <li><a href="https://ceupress.com/" target="_blank">Central European University Press</a></li> <li><a href="https://www.hfsbooks.com/publishers/family-development-press/" target="_blank">Family Development Press</a></li> <li><a href="https://press.georgetown.edu/" target="_blank">Georgetown University Press</a></li> <li><a href="https://iupress.org/" target="_blank">Indiana University Press</a></li> <li><a href="https://www.press.jhu.edu/" target="_blank">Johns Hopkins University Press</a></li> <li><a href="https://www.mdhistory.org/" target="_blank">Maryland Center for History and Culture</a></li> <li><a href="https://www.mla.org/" target="_blank">Modern Language Association</a></li> <li><a href="https://www.hfsbooks.com/publishers/northeastern-university-press/" target="_blank">Northeastern University Press</a></li> <li><a href="https://jumpmath.org/us/" target="_blank">JUMP Math</a></li> <li><a href="https://sunypress.edu/" target="_blank">The State University of New York Press</a></li> <li><a href="https://www.kentuckypress.com/" target="_blank">The University Press of Kentucky</a></li> <li><a href="https://ualbertapress.ca/" target="_blank">University of Alberta Press</a></li> <li><a href="https://www.uno.edu/unopress" target="_blank">University of New Orleans Press</a></li> <li><a href="https://uscpress.com/" target="_blank">University of South Carolina Press</a></li> <li><a href="https://utorontopress.com/" target="_blank">University of Toronto Press</a></li> <li><a href="https://uwapress.uw.edu/" target="_blank">University of Washington Press</a></li> <li><a href="https://www.wsupress.wayne.edu/" target="_blank">Wayne State University Press</a></li> <li><a href="https://www.weslpress.org/" target="_blank">Wesleyan University Press</a></li> </ul> </p> <a href="about.html" class="page-scroll btn btn-default btn-xl sr-button">Meet Our Team</a> </div> </div> </div>  </section>  <section id="services"> <div class="container"> <div class="row"> <div class="col-lg-12 text-center"> <h2 class="section-heading">At Your Service</h2> <hr class="primary"> </div> </div> </div> <div class="container"> <div class="row">  <div class="col-lg-3 col-md-6 text-center"> <div class="service-box"> <i class="fa fa-4x fa-diamond text-primary sr-icons"></i> <h3>Exceptional Customer Service</h3> <p class="text-muted">Orders can be processed via toll-free phone calls, by fax, online, or by mail. The latest e-commerce technology facilitates electronic ordering and confirmation. Best of all, our experienced customer service representatives are trained to answer questions and solve problems with courtesy and professionalism.</p> </div> </div>  <div class="col-lg-3 col-md-6 text-center"> <div class="service-box"> <i class="fa fa-4x fa-paper-plane text-primary sr-icons"></i> <h3>Fast Order Processing</h3> <p class="text-muted">We use the latest scanning technology to process and confirm electronic orders, track shipments, adjust inventory, and process returns. Situated near major trucking routes, our climate controlled warehouse is staffed by experienced professionals who handle receiving, racked storage, pick-and-pack, drop and bulk shipping, individual cartoning, and returns processing. </p> </div> </div>  <div class="col-lg-3 col-md-6 text-center"> <div class="service-box"> <i class="fa fa-4x fa-newspaper-o text-primary sr-icons"></i> <h3>Secure Sales Reporting</h3> <p class="text-muted">HFS clients have online access to critical data, 24 hours a day, seven days a week. Our software instantly records orders processed and inventory data as soon as orders are processed. You receive daily and monthly sales updates, as well as access to HFS Reporting Suite, which allows you to generate custom reports on the data that you need when you need it.</p> </div> </div>  <div class="col-lg-3 col-md-6 text-center"> <div class="service-box"> <i class="fa fa-4x fa-money text-primary sr-icons"></i> <h3>Collection Services</h3> <p class="text-muted">We pay you based on monthly net sales--not on sums collected. We handle credit and collections, and we work with your customers to resolve disputes, chargebacks, and unanticipated returns amicably and professionally.</p> </div> </div> </div> </div>  </section>  <aside class="bg-dark"> <div class="container text-center"> <div class="call-to-action"> <h2>Interested in joining HFS?</h2> <p>HFS clients enjoy the convenience, speed, and service once experienced only by large publishers.</p> <a href="https://www.press.jhu.edu/hfs-allbooks" class="btn btn-default btn-xl sr-button">Contact Us Today!</a> </div> </div>  </aside>  <section id="contact"> <div class="container">  <div class="row"> <div class="col-lg-8 col-lg-offset-2 text-center"> <h2 class="section-heading">For Customers</h2> <hr class="primary"> <p>Ready to Order a Book? That's great! Give us a call or send us an email and we will get back to you as soon as possible!</p> </div> </div>  <div class="row"> <div class="col-md-3 text-center"> <i class="fa fa-globe fa-4x sr-icons" aria-hidden="true"></i><hr> <p><a href="http://hfsbooks.com" class="btn btn-primary btn-xl page-scroll">Order Online</a></p> </div> <div class="col-md-3 text-center"> <i class="fa fa-phone fa-4x sr-icons"></i><hr> <p>Toll Free: 1-800-537-5487<br>Rest of the World: 410-516-6965 </p> </div> <div class="col-md-3 text-center"> <i class="fa fa-envelope-o fa-4x sr-icons"></i> <hr> <p>Email: <a href="mailto:hfscustserv@jh.edu"><br>hfscustserv@jh.edu</a></p> </div> <div class="col-md-3 text-center"> <i class="fa fa-question-circle fa-4x sr-icons"></i><hr> <a href="faq.html" class="btn btn-primary btn-xl page-scroll">Learn More</a> </div> </div> </div>  </section>  <div class="container"> <footer class="footer"> <div class="row center-block ftrleft"> <div class="col-md-4"> <h5>HFS: We Distribute Knowledge</h5> <h6>2715 N Charles St<br>Baltimore, MD 21218 </h6> </div> <div class="col-md-4 pull-down ftrcenter"> <h6>© 2022</h6> <h6><a href="https://www.press.jhu.edu/about/jhup-privacy-policy">Privacy Policy</a></h6> </div> <div class="col-md-4 ftrright"> <h5> <a href="https://www.press.jhu.edu/careers">Employment Opportunities</a></h5> <h5> <a href="contact.html">Contact</a></h5> </div> </div> </footer> </div>  <script src="vendor/jquery/jquery.min.js"></script>  <script src="vendor/bootstrap/js/bootstrap.min.js"></script>  <script src="http://cdnjs.cloudflare.com/ajax/libs/jquery-easing/1.3/jquery.easing.min.js"></script> <script src="vendor/scrollreveal/scrollreveal.min.js"></script>   <script src="js/creative.min.js"></script> </body> </html>

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HFS: We Distribute Knowledge