How to register a Samsung product with your Samsung account

<!DOCTYPE html> <html lang="en-CA"> <head>        <link rel="preconnect" href="https://images.samsung.com"/>   <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1"/>  <title>How to register a Samsung product with your Samsung account | Samsung CA</title> <meta name="title" content="How to register a Samsung product with your Samsung account | Samsung CA"/> <link rel="canonical" href="https://www.samsung.com/ca/support/mobile-devices/register-a-samsung-product/"/> <meta name="keywords" content="Samsung product registration, Samsung ecosystem, warranty information Samsung, SmartThings app, Samsung devices Canada, model number Samsung, IMEI number Samsung, serial number Samsung, automatic registration Samsung, Samsung website registration, My Account Samsung, product registration steps, model code identification, Samsung product group, manual product registration, submit Samsung product, Samsung Members app, QR code registration, Wi-Fi device registration, manual input barcode Samsung, troubleshooting Samsung registration, password reset Samsung account, IMEI issues Samsung, Samsung Members app issues, barcode scanner Samsung Members, international device registration Samsung"/> <meta name="description" content="Learn how to effortlessly register your Samsung products using your Samsung account. This comprehensive guide covers everything from finding your device's model and IMEI numbers to manual and app-based registration methods. Follow our step-by-step instructions for easy registration, available for Samsung devices in Canada. Discover troubleshooting tips and make the most of your Samsung ecosystem."/> <meta name="date" content="2024-02-28"/> <meta name="sitecode" content="ca"/> <meta name="twitter:card" content="Summary"/> <meta name="twitter:site" content="@SamsungCanada"/> <meta name="twitter:creator" content="@SamsungCanada"/> <meta name="twitter:url" content="https://www.samsung.com/ca/support/mobile-devices/register-a-samsung-product/"/> <meta name="twitter:title" content="How to register a Samsung product with your Samsung account"/> <meta name="twitter:description" content="Learn how to effortlessly register your Samsung products using your Samsung account. This comprehensive guide covers everything from finding your device's model and IMEI numbers to manual and app-based registration methods. Follow our step-by-step instructions for easy registration, available for Samsung devices in Canada. Discover troubleshooting tips and make the most of your Samsung ecosystem."/> <meta name="twitter:image" content="https://cdn.samsung.com/etc/designs/smg/global/imgs/logo-square-letter.png"/> <meta property="og:url" content="https://www.samsung.com/ca/support/mobile-devices/register-a-samsung-product/"/> <meta property="og:image" content="https://cdn.samsung.com/etc/designs/smg/global/imgs/logo-square-letter.png"/> <meta property="og:type" content="website"/> <meta property="og:site_name" content="Samsung ca"/> <meta property="og:locale" content="en-CA"/> <meta property="og:title" content="How to register a Samsung product with your Samsung account"/> <meta property="og:description" content="Learn how to effortlessly register your Samsung products using your Samsung account. This comprehensive guide covers everything from finding your device's model and IMEI numbers to manual and app-based registration methods. Follow our step-by-step instructions for easy registration, available for Samsung devices in Canada. Discover troubleshooting tips and make the most of your Samsung ecosystem."/> <meta property="og:country-name" content="ca"/> <meta property="name" content="Samsung ca"/> <meta property="image" content="https://cdn.samsung.com/etc/designs/smg/global/imgs/logo-square-letter.png"/> <meta property="url" content="https://www.samsung.com/ca/support/mobile-devices/register-a-samsung-product/"/> <meta property="description" content="Learn how to effortlessly register your Samsung products using your Samsung account. This comprehensive guide covers everything from finding your device's model and IMEI numbers to manual and app-based registration methods. Follow our step-by-step instructions for easy registration, available for Samsung devices in Canada. Discover troubleshooting tips and make the most of your Samsung ecosystem."/> <meta property="keywords" content="Samsung product registration, Samsung ecosystem, warranty information Samsung, SmartThings app, Samsung devices Canada, model number Samsung, IMEI number Samsung, serial number Samsung, automatic registration Samsung, Samsung website registration, My Account Samsung, product registration steps, model code identification, Samsung product group, manual product registration, submit Samsung product, Samsung Members app, QR code registration, Wi-Fi device registration, manual input barcode Samsung, troubleshooting Samsung registration, password reset Samsung account, IMEI issues Samsung, Samsung Members app issues, barcode scanner Samsung Members, international device registration Samsung"/> <link rel="icon" type="image/png" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/Favicon.png" sizes="96x96"/> <link rel="shortcut icon" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/Favicon.png"/> <link rel="apple-touch-icon" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/app_ico.png" sizes="144x144"/> <meta name="ps-key" content="1627-59d804c12fb2ed01b0fbfeef"/> <meta name="ps-country" content="CA"/> <meta name="ps-language" content="en"/> <script src="//cdn.pricespider.com/1/lib/ps-widget.js" async></script>   <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-site/resources/global/css/fonts.css" type="text/css"/>   <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-site/resources/ca/css/ca.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-dependencies.min.72b3474a5ea9ec2c8b38096685e0928d.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-base-new-gnb.min.9f42454338d004aefad6d201b952d819.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-templates/page-support-help/compact.min.6fcac446a7fff87938c38fa269d69f48.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/common/cm-g-image/clientlibs/site.min.e599dbb292305fb250e844cd77566354.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/common/cm-g-text-editor/clientlibs/site.min.915936b79813dd90a2b67f9f51fdfe8f.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/support/su-g-accordion/clientlibs/site.min.043c0665dc19586ebd15a272b54b501f.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/common/cm-g-numbering/clientlibs/site.min.65ca016c0fedd96a368d832fca0a3c19.css" type="text/css"/> <link rel="stylesheet" href="/etc.clientlibs/samsung/components/content/consumer/global/product/pd-g-feature-benefit-banner/clientlibs/site.min.ce424ab9976a59f250955c8e19dc0b4b.css" type="text/css"/> <script type="text/javascript"> var winhref = window.location.href.replace("/content/samsung","").replace(".html","/"); if ( winhref.indexOf("?") > 0) { winhref = winhref.substring(0, winhref.indexOf("?")); } var siteCode = winhref.split("/")[3]; //cn인 경우는 경로에서 siteCode를 추출할 수 없으므로 다른 방법으로 접근 if(winhref.indexOf("samsung.com.cn") > 0) { siteCode = "cn"; } //depth Info. var depth = winhref.split("/").length; var depth_last = winhref.split("/")[depth-1]; if(depth_last =="" || depth_last.charAt(0)=="?"){ depth -= 1; } //set pathIndicator(not product page) var pageName = ""; var depth_2 = ""; var depth_3 = ""; var depth_4 = ""; var depth_5 = ""; var digitalData = { "page" : { "pageInfo" : { "siteCode" : "ca", "pageName" : pageName, "pageID" : "L2NvbnRlbnQvc2Ftc3VuZy9jYS9zdXBwb3J0L21vYmlsZS1kZXZpY2VzL3JlZ2lzdGVyLWEtc2Ftc3VuZy1wcm9kdWN0", "pageTrack" : "support gethelp detail", "originPlaform" : "web" }, "pathIndicator" : { "depth_2" : depth_2, "depth_3" : depth_3, "depth_4" : depth_4, "depth_5" : depth_5 } }, "user": { "userDeviceList": [ ] }, "product" : { "category" : "", "model_code" : "", // PD class정보 이용하여 설정 "model_name" : "", // PD page(server-side) "displayName" : "", // PD class정보 이용하여 설정 "pvi_type_code" : "", //PD page(server-side) "pvi_type_name" : "", //PD page(server-side) "pvi_subtype_code" : "", //PD page(server-side) "pvi_subtype_name" : "",//PD page(server-side) "pd_type" : "", //PD type "content_id" : "", "products" : "", "prodView" : "" } } </script> <script type="text/javascript"> digitalData.page.pageInfo.author = ""; </script>   <script type="text/javascript"> !function(e,n,t,i){var o=e.head;if(o){if(n)return;var a=e.createElement("style");a.id="alloy-prehiding",a.innerText="body { opacity: 0 !important }",o.appendChild(a),setTimeout((function(){a.parentNode&&a.parentNode.removeChild(a)}),1500)}}(document,-1!==document.location.href.indexOf("adobe_authoring_enabled")); </script>    <script src="//assets.adobedtm.com/72afb75f5516/babc754032c1/launch-e8626bd1bc21.min.js" async></script>      <script> let isWebView = false; let isPlatformReady = false; class ShopAppUtil { constructor(params) { this.params = params; // let startT = new Date().valueOf(); // console.log("★ startTime:", startT); // if(!!window.flutter_inappwebview){ let siteCode = "ca"; let appCookie = document.cookie.match(`(^|;) ?WebView=([^;]*)(;|$)`); if(appCookie != null && appCookie[2] === "Y"){ isWebView = true; }else if(siteCode !== "fr"){ isWebView = !!window.flutter_inappwebview; } // } if(isWebView){ window.addEventListener("flutterInAppWebViewPlatformReady", (event) => { // let responseT = new Date().valueOf(); // console.log("★ responseTime:", responseT); // console.log("★ responseTime-startTime:", responseT - startT); // console.log("flutterInAppWebViewPlatformReady, web view:", isWebView); isPlatformReady = true; params.readyCallback(); }); } } callHandler = (methodName, ...params) => { if (isPlatformReady) { return window.flutter_inappwebview.callHandler(methodName, ...params) } else { return Promise.reject("Calling methodName: "+methodName+", but webview not identified") } } logger = (info, value) => { this.params.logger && console.log(" "+info+" "+value+" ") } isWebView = () => { this.logger('Returning isWebView: ', isWebView); return isWebView; } isPlatformReady = () => { this.logger('Returning isPlatformReady: ', isPlatformReady); return isPlatformReady; } getAppVersionCode = () => new Promise((resolve, reject) => { this.callHandler('getAppVersionCode') .then(result => { this.logger("App version", result) resolve(result) }) .catch(err => { this.logger("Error in App version", err) reject(err) }) }) triggerAnalytics = (data) => new Promise((resolve, reject) => { this.callHandler('OnAnalyticsEvent', data) .then(result => { this.logger("OnAnalyticsEvent Success", result) resolve(JSON.stringify(result)) }) .catch(err => { this.logger("Error in OnAnalyticsEvent", err) reject(err) }) }) openExternalBrowser = (url) => new Promise((resolve, reject) => { this.callHandler('openExternalBrowser', url) .then(result => { this.logger("openExternalBrowser Success", result) resolve(JSON.stringify(result)) }) .catch(err => { this.logger("Error in openExternalBrowser", err) reject(err) }) }) setupCloseForBack = (exit, confirm, hide, backCallback) => { this.callHandler('configureBackV2', exit, confirm, hide, backCallback) .then(function (result) { console.log(JSON.stringify(result)); }) .catch(function (err) { console.log("Error in configureBackV2", err) }) } setupNormalBack = () => { this.callHandler('configureBackV2', false, false, false, '') .then(function (result) { console.log(JSON.stringify(result)); }) .catch(function (err) { console.log("Error in configureBackV2", err) }) } getUserDetails = () => new Promise((resolve, reject) => { this.callHandler('getUserDetails', 'window.setUserDetails') .then(result => { this.logger("User Details", result) resolve(result) }) .catch(err => { this.logger("Error in getUserDetails", err) reject(err) }) }) updateCartCount = (cartCount) => new Promise((resolve, reject) => { this.callHandler('updateCartCount', cartCount) .then(result => { this.logger("updated Cart Count", result) resolve(result) }) .catch(err => { this.logger("Error in updateCartCount", err) reject(err) }) }) getToken = () => new Promise((resolve, reject) => { this.callHandler('getToken', false) .then(result => { this.logger("GetToken Success", result) resolve(result) }) .catch(err => { this.logger("Error in getToken", err) reject(err) }) }) displayInAppReview = () => new Promise((resolve, reject) => { this.callHandler('displayInAppReview') .then(result => { this.logger("displayInAppReview success") resolve(result) }) .catch(err => { this.logger("displayInAppReview failed") reject(err) }) }) } // [START log_event] function logEvent(name, params) { if (!name) { return; } if (window.AnalyticsWebInterface) { // Call Android interface window.AnalyticsWebInterface.logEvent(name, JSON.stringify(params)); } else if (window.webkit && window.webkit.messageHandlers && window.webkit.messageHandlers.firebase) { // Call iOS interface var message = { command: 'logEvent', name: name, parameters: params }; window.webkit.messageHandlers.firebase.postMessage(message); } else { // No Android or iOS interface found console.log("No native APIs found."); } } // [END log_event] // [START set_user_property] function setUserProperty(name, value) { if (!name || !value) { return; } if (window.AnalyticsWebInterface) { // Call Android interface window.AnalyticsWebInterface.setUserProperty(name, value); } else if (window.webkit && window.webkit.messageHandlers && window.webkit.messageHandlers.firebase) { // Call iOS interface var message = { command: 'setUserProperty', name: name, value: value }; window.webkit.messageHandlers.firebase.postMessage(message); } else { // No Android or iOS interface found console.log("No native APIs found."); } } // [END set_user_property] /* document.getElementById("event1").addEventListener("click", function() { console.log("event1"); logEvent("event1", { foo: "bar", baz: 123 }); }); document.getElementById("event2").addEventListener("click", function() { console.log("event2"); logEvent("event2", { size: 123.456 }); }); document.getElementById("userprop").addEventListener("click", function() { console.log("userprop"); setUserProperty("userprop", "custom_value"); }); */ </script> <script> const hideHeaderFooterByWindowFlutterInappwebview = () => { //$('.gnb').hide(); if(document.querySelector(".gnb") != null && document.querySelector(".gnb").style != null) { document.querySelector(".gnb").style.display='none'; } if(document.querySelector(".nv00-gnb") != null && document.querySelector(".nv00-gnb").style != null) { document.querySelector(".nv00-gnb").style.display='none'; } if(document.querySelector(".nv00-gnb-v3") != null && document.querySelector(".nv00-gnb-v3").style != null) { document.querySelector(".nv00-gnb-v3").style.display='none'; } //CRHQ-9185 [B2C] shop app - DB 전환 건 - 쿠키 체크 및 미노출 처리 - 보완로직 if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } if(document.querySelector(".breadcrumb") != null && document.querySelector(".breadcrumb").style != null) { document.querySelector(".breadcrumb").style.display='none'; } if(document.querySelector(".nv17-breadcrumb") != null && document.querySelector(".nv17-breadcrumb").style != null) { document.querySelector(".nv17-breadcrumb").style.display='none'; } if(document.querySelector(".epp-breadcrumb") != null && document.querySelector(".epp-breadcrumb").style != null) { document.querySelector(".epp-breadcrumb").style.display='none'; } if(document.querySelector(".footer-column") != null && document.querySelector(".footer-column").style != null) { document.querySelector(".footer-column").style.display='none'; } if(("es" === "ca" || "de" === "ca") && document.querySelector(".footer-bottom") != null && document.querySelector(".footer-bottom").style != null) { document.querySelector(".footer-bottom").style.display='none'; } if(document.querySelector(".footer-language") != null && document.querySelector(".footer-language").style != null) { document.querySelector(".footer-language").style.display='none'; } if(document.querySelector(".footer-language__anchor") != null && document.querySelector(".footer-language__anchor").style != null) { document.querySelector(".footer-language__anchor").style.display='none'; } if(document.querySelector(".footer-language-wrap") != null && document.querySelector(".footer-language-wrap").style != null) { document.querySelector(".footer-language-wrap").style.display='none'; } if(document.querySelector(".footer-sns") != null && document.querySelector(".footer-sns").style != null) { document.querySelector(".footer-sns").style.display='none'; } if(document.querySelector(".footer-terms") != null && document.querySelector(".footer-terms").style != null) { document.querySelector(".footer-terms").style.display='none'; } if(document.querySelector("#teconsent") != null && document.querySelector("#teconsent").style != null) { document.querySelector("#teconsent").style.display='none'; } if(document.querySelector("#QSIFeedbackButton-btn") != null && document.querySelector("#QSIFeedbackButton-btn").style != null) { document.querySelector("#QSIFeedbackButton-btn").style.display='none'; } if (window.location.href.indexOf("/mypage/myproducts/") > -1 || window.location.href.indexOf("/mypage/myrepair/") > -1 || window.location.href.indexOf("/mypage/rewards/") > -1 || window.location.href.indexOf("/mypage/myreferrals/") > -1) { if(document.querySelector(".explore-lnb-navigation") != null && document.querySelector(".explore-lnb-navigation").style != null) { document.querySelector(".explore-lnb-navigation").style.display='none'; } if(document.querySelector(".nv-g-lnb") != null && document.querySelector(".nv-g-lnb").style != null) { document.querySelector(".nv-g-lnb").style.display='none'; } if(document.querySelector(".pd-g-floating-nav") != null && document.querySelector(".pd-g-floating-nav").style != null) { document.querySelector(".pd-g-floating-nav").style.display='none'; } document.querySelectorAll("#content a[target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); } if("page-standard-pd" === "page-support-help" || "page-buying-pd" === "page-support-help" || "page-feature-pd" === "page-support-help") { if(document.querySelector(".pd-header-navigation__menu-epromoter-cta") != null && document.querySelector(".pd-header-navigation__menu-epromoter-cta").style != null) { document.querySelector(".pd-header-navigation__menu-epromoter-cta").style.display='none'; } if(document.querySelector(".product-detail-kv__cta-epromotor") != null && document.querySelector(".product-detail-kv__cta-epromotor").style != null) { document.querySelector(".product-detail-kv__cta-epromotor").style.display='none'; } }else if("page-bc-pd" === "page-support-help"){ document.querySelectorAll("#content .s-message-link").forEach(function(item){ item.style.display = "none"; }); } document.querySelectorAll("#content a[href$='.pdf'][target='_blank']").forEach(function(item){ item.removeAttribute('target'); }); if(document.querySelector(".cookie-bar__app-banner") != null && document.querySelector(".cookie-bar__app-banner").style != null) { document.querySelector(".cookie-bar__app-banner").style.display='none'; } if(document.querySelector(".cod05-app-banner") != null && document.querySelector(".cod05-app-banner").style != null) { document.querySelector(".cod05-app-banner").style.display='none'; } //[EPP] Partner Bar 미노출 처리 if(document.querySelector(".partner-bar-wrap") != null && document.querySelector(".partner-bar-wrap").style != null) { document.querySelector(".partner-bar-wrap").style.display='none'; } if(window.sg && window.sg.common && window.sg.common.utils){ window.sg.common.utils.visibleScroll(); } } let timerId = setInterval(() => { if(isWebView){ hideHeaderFooterByWindowFlutterInappwebview(); } if(window.location.href.indexOf("samsung.com.cn") > -1){ //cn국가인 경우 //추가된 userAgent 판단 로직 var ua = navigator.userAgent; var ualower = ua.toLowerCase(); if(/micromessenger/.test(ualower)){ //userAgent include 'micromessenger' if(/miniprogram/i.test(ualower)){ // 위챗 미니앱 //return 'wxApp'; hideHeaderFooterByWindowFlutterInappwebview(); } }else if(/aliapp/i.test(ualower) && /miniprogram/i.test(ualower)){//userAgent include 'aliapp', 'miniprogram' //return 'aliApp';// 알리 미니앱 hideHeaderFooterByWindowFlutterInappwebview(); } } }, 10); setTimeout(() => { clearInterval(timerId); }, 20000); const setSessionStorage = () => { const isInAppWebViewSessionStorage = sessionStorage.getItem("isInAppWebViewSessionStorage"); if(!isInAppWebViewSessionStorage){ // readyCallback에서 세팅 (기존에 없는 경우만 세팅) sessionStorage.setItem("isInAppWebViewSessionStorage", "true"); } } //new ShopAppUtil let shopAppUtilInstance = new ShopAppUtil({ logger: true, readyCallback: setSessionStorage }); document.addEventListener("DOMContentLoaded", function () { if(shopAppUtilInstance.isWebView() && typeof $ !== "undefined"){ $(document).off("click", ".pd-offer__item a"); $(document).on("click", ".pd-offer__item a", function (e) { let href = $(this).attr("href"); if(href.indexOf("samsungmembers") > -1){ //samsungmembers e.preventDefault(); shopAppUtilInstance.openExternalBrowser(href); } }); } }); //EMI 팝업에서 호출 확인 용 function hideModalEmipopup() { console.log("[from finance-popup.js] call hideModalEmipopup()!! 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data-src="//images.samsung.com/is/image/samsung/assets/ca/2404/gnb/GNB_E1E2_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy S24 | S24+" data-mobile-alt="Galaxy S24 | S24+" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/ca/2404/gnb/GNB_E1E2_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy S24 | S24+" data-mobile-alt="Galaxy S24 | S24+" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24 | S24+</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/ca/smartphones/galaxy-s/galaxy-s24-fe-blue-256gb-sm-s721wlbexac/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:Galaxy S24 FE" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/ca/1GNB_R12_168x136_mo.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy S24 FE" data-mobile-alt="Galaxy S24 FE" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/ca/1GNB_R12_168x136_mo.png?$168_136_PNG$" data-desktop-alt="Galaxy S24 FE" data-mobile-alt="Galaxy S24 FE" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy S24 FE</p> </a> </li> <li class="nv00-gnb__featured-products-thumbnail-item"> <a href="/ca/tablets/galaxy-tab-s10/buy/" an-tr="nv00_gnb-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:Galaxy Tab S10 Series" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview 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an-la="feature image:mobile:Galaxy Book5 Pro 360" class="nv00-gnb__featured-products-thumbnail-item-link" role="menuitem"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/ca/1GNB_Galaxy-Book5-Pro360_168x136_MO.png?$LazyLoad_Home_PNG$" data-desktop-alt="Galaxy Book5 Pro 360" data-mobile-alt="Galaxy Book5 Pro 360" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/ca/1GNB_Galaxy-Book5-Pro360_168x136_MO.png?$168_136_PNG$" data-desktop-alt="Galaxy Book5 Pro 360" data-mobile-alt="Galaxy Book5 Pro 360" role="img" data-comp-name="image"/> </div> <p class="nv00-gnb__featured-products-thumbnail-item-name">Galaxy Book5 Pro 360</p> </a> </li> </ul> <button class="nv00-gnb__featured-products-thumbnail-item--next"> <svg class="icon" focusable="false" aria-hidden="true"> <use 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role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/audio-devices/music-frame/ls60ud-white-hw-ls60ud-zc/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:wicked music frame" role="menuitem"> Wicked Music Frame <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/all-tvs/?samsung-com-exclusive" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:online exclusive tvs" role="menuitem"> Online exclusive TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/all-tvs/?new-2024-tvs" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:new 2024 tvs" role="menuitem"> New 2024 TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" 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href="/ca/tvs/qled-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why neo qled" role="menuitem"> Why Neo QLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/oled-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why samsung oled" role="menuitem"> Why Samsung OLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/8k-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why 8k tvs" role="menuitem"> Why 8K TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/lifestyle-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:discover lifestyle tvs" role="menuitem"> Discover Lifestyle TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/qled-tv/gaming-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why the frame" role="menuitem"> Best Samsung Gaming TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/smart-tv/highlights/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:why samsung smart tv" role="menuitem"> Why Samsung Smart TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/tv-buying-guide/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:recommended:tv buying guide" role="menuitem"> TV Buying Guide </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:tvs" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs"> TVs <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:all tvs" role="menuitem"> All TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/neo-qled/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:neo qled" role="menuitem"> Neo QLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/oled-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:oled" role="menuitem"> OLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/qled-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:qled" role="menuitem"> QLED </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/crystal-uhd-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:uhd tv" role="menuitem"> UHD TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/the-frame/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the frame" role="menuitem"> The Frame </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/the-terrace/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the terrace" role="menuitem"> The Terrace (Outdoor TV) </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/the-sero/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:the sero" role="menuitem"> The Sero </a> 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href="/ca/tvs/85-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:85” + tvs" role="menuitem"> 85” + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/75-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:75 inch" role="menuitem"> 75” + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/65-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:65 inch" role="menuitem"> 65" + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/55-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:55 inch" role="menuitem"> 55" + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/50-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:45 inch" role="menuitem"> 45" + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/43-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:35 inch" role="menuitem"> 35" + TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/32-inch-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:32 inch" role="menuitem"> 32" TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/tv-buying-guide/what-size-tv-should-i-get/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by size:what size tv should i get" role="menuitem"> What size TV should I get? </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:tv by resolution" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution"> TV by Resolution <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/all-tvs/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution:all tvs" role="menuitem"> All TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/8k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by resolution:8k tvs" role="menuitem"> 8K TVs </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/uhd-4k-tv/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tv by 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<a class="nv00-gnb__l2-menu-link" href="/ca/projectors/all-projectors/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:all projectors" role="menuitem"> All Projectors </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/projectors/the-freestyle/the-freestyle-sp-lff3claxxzc/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:the freestyle 2nd gen (portable projector)" role="menuitem"> The Freestyle 2nd Gen <br />(Portable Projector) </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://www.samsung.com/ca/projectors/the-premiere/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:the premiere (short throw projector)" role="menuitem"> The Premiere <br />(Short Throw Projector) </a> </li> <li class="nv00-gnb__l2-menu mobile-only"> <a class="nv00-gnb__l2-menu-link" href="/ca/tvs/help-me-choose/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:help choose your tv" role="menuitem"> Help choose your TV </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://www.samsung.com/ca/tv-accessories/projector-accessories/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:projector accessories" role="menuitem"> Projector Accessories </a> </li> </ul> </div> <div class="nv00-gnb__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb__l1-menu"> <h3 class="nv00-gnb__l1-menu-btn" data-engname="tv and av:sound devices" an-tr="nv00_gnb-2depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:sound devices"> Sound Devices <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> </h3> </div> <ul class="nv00-gnb__l2-menu-list" role="menu"> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://www.samsung.com/ca/audio-devices/all-audio-devices/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:sound devices:all sound devices" role="menuitem"> All Sound Devices </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="/ca/audio-devices/all-audio-devices/?music-frame" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:sound devices:music frame" role="menuitem"> Music Frame <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">NEW</span> </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" href="https://www.samsung.com/ca/audio-devices/q-series/" an-tr="nv00_gnb-3depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:sound devices:premium q-series soundbars" role="menuitem"> Premium Q-series Soundbars </a> </li> <li class="nv00-gnb__l2-menu"> <a class="nv00-gnb__l2-menu-link" 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<li class="nv00-gnb__utility-user-menu"> <a href="https://support-ca.samsung.com/seca/mysamsung/signOut.jsp" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">LOG OUT</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#menu-bold" href="#menu-bold"></use> </svg> </button> </div> </div> <div class="nv00-gnb__inner-wrap-looping--end" tabindex="0"></div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/SAMSUNGCA/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="f6982h5w86"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="CA"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.ca.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/SAMSUNGCA/signOutGate"> <input type="hidden" name="client_id" value="f6982h5w86"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.ca.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" 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class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-support gethelp detail-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" 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"> <div class="su-g-title aem-GridColumn aem-GridColumn--default--12"> <div class="sud08-title">  <h1 class="sud08-title__title">How to register a Samsung product with your Samsung account</h1> <div class="sud08-title__update-date">Last Update date : <span>Feb 28. 2024</span></div> </div> <input type="hidden" name="hiddenContentType" value="FAQ"/> <input type="hidden" name="hiddenContentId" value="2111715"/> <input type="hidden" name="hiddenEnglishTitle" value="register-a-samsung-product"/> <input type="hidden" name="hiddenGroupCode" value="10001"/> <input type="hidden" name="hiddenLastUpdateDate" value="Feb 28. 2024"/> <input type="hidden" name="hiddenLocalDateFormat" value="MMM dd. yyyy"/>  <input type="hidden" name="groupName" value="Mobile Devices"/> <input type="hidden" name="typeName" value="Mobile Device"/> <input type="hidden" name="subTypeName" value="Smart Phone,Tablet,Wearable"/> <input type="hidden" name="symptomName" value="How to use"/></div> <div class="su-g-help-container aem-GridColumn aem-GridColumn--default--12"><div class="su13-help-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image none align--left"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/SAM_register_a_samsung_product_0.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/SAM_register_a_samsung_product_0.png?$ORIGIN_PNG$" alt="How to register a Samsung product with your Samsung account"/> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--16 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>Having a Samsung account is an essential part of owning a Samsung device and also the key to product registration. It lets you connect to the Samsung ecosystem and all of Samsung’s related services. For example, you can register your products to your Samsung account and then request service or warranty information for those products. Your Samsung account is also used in many Samsung apps, such as SmartThings and Samsung Wallet.</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p><b>Note:</b> Information provided applies to Samsung devices sold in Canada. Available screens and settings may vary by wireless service provider, software version, and device model.</p> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Find the product model and serial or IMEI number" aria-expanded="false"> Find the product's model and serial or IMEI number <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>When registering a product to your Samsung account, you will need to enter information about your device. Some mobile devices (like phones or LTE tablets) require you to enter an IMEI number, while appliances and other devices require a serial number and model number. However, keep in mind that if you can sign in to your Samsung account on the device, it will automatically register it to your Samsung account.</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image margin-top--16 align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/SAM_register_a_samsung_product_1.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/SAM_register_a_samsung_product_1.png?$ORIGIN_PNG$" alt="Find the product's model and serial or IMEI number"/> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--16 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>If you are not able to sign in to your Samsung account on the device, your best bet is to log in to your Samsung account on our website, and go to the <b><a href="https://www.samsung.com/ca/mypage/myproducts/"><b>Registration page</b>.</a></b></p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p><b>Note:</b> You can learn more about registering your product in the next sections.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Manually register through the Samsung website" aria-expanded="false"> Register through the Samsung website <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>To get all of your Samsung account’s benefits, you will need to register your devices to the account. If you have a Galaxy phone, Galaxy tablet, or Samsung TV, the device should be automatically registered the first time you log into your Samsung account on the device. On the other hand, if you have a home appliance or other device you will need to manually register it via the Samsung website or the Samsung Members app (see next section). It is also a good idea to add your Samsung account to your child's products, and register them as well.</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--32 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">1</span> <strong class="co29-numbering__list-headline">First, make sure you have already <b><a href="https://www.samsung.com/ca/support/mobile-devices/set-up-and-manage-your-samsung-account/">created a Samsung account</a></b>.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">2</span> <strong class="co29-numbering__list-headline">When you are ready, open a web browser and connect to your <b><a href="https://www.samsung.com/ca/samsungaccount/">Samsung Account</a></b> using your credentials.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">3</span> <strong class="co29-numbering__list-headline">Using the navigation bar at the top of the screen, go to <b>My Account</b>. Ensure that your address is entered in full and all your personal information is up-to-date.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image margin-top--16 align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/register-your-samsung-tv-or-soundbar-on-your-samsung-account-to-claim-an-offer-5.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/register-your-samsung-tv-or-soundbar-on-your-samsung-account-to-claim-an-offer-5.png?$ORIGIN_PNG$" alt="My Account tab from a Samsung Account"/> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">4</span> <strong class="co29-numbering__list-headline">Using the navigation bar at the top of the screen, go to <b>My Products</b>. Then, select <b>NEW PRODUCT REGISTRATION</b>.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image margin-top--16 align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/register-your-samsung-tv-or-soundbar-on-your-samsung-account-to-claim-an-offer-6.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/register-your-samsung-tv-or-soundbar-on-your-samsung-account-to-claim-an-offer-6.png?$ORIGIN_PNG$" alt="My Products tab from a Samsung Account"/> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">5</span> <strong class="co29-numbering__list-headline">To register your Samsung product, enter its model number. As you type, suggestions will appear; select the one that matches your specific product.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p><b>Note:</b> If you're unsure where to find this information, the website offers guidance. Select <b>LOOK FOR YOUR PRODUCT</b>, then choose your product group, type, subtype, and model. The website will display model numbers for the selected subtype or model family to help you narrow down your search. Once you find your model code, choose <b>SELECT THIS PRODUCT</b>.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">6</span> <strong class="co29-numbering__list-headline">Scroll down and fill out the form, ensuring all required fields are completed. Remember, fields marked with an asterisk (*) are mandatory. Once you're ready, select <b>SUBMIT</b> at the bottom of the page.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p><b>Note:</b> If the website says your product is already registered, it is probably because you signed in to your Samsung account on the device which automatically registered it to the account.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Register through the Samsung Members app" aria-expanded="false"> Register through the Samsung Members app <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>Alternatively, you can use the Samsung Members app to register your products! The app lets you conveniently scan a device's QR code or barcode instead of manually entering it. You can also scan for devices over Wi-Fi if they are connected to the internet.</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--32 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">1</span> <strong class="co29-numbering__list-headline">If you have not already, make sure you have the Samsung Members app on your Galaxy phone and sign in to your Samsung account.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">2</span> <strong class="co29-numbering__list-headline">Open the <b>Samsung Members</b> app.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">3</span> <strong class="co29-numbering__list-headline">Tap the <b>Support</b> tab (at the bottom of the screen).</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">4</span> <strong class="co29-numbering__list-headline">Tap <b>Register</b>, and then tap <b>OK</b> if prompted.</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image margin-top--16 align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/APPS_SM_Support_Register.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/APPS_SM_Support_Register.png?$ORIGIN_PNG$" alt="Support tab of the Samsung Members app"/> </div> </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-numbering aem-GridColumn aem-GridColumn--default--12"> <div class="co29-numbering margin-top--16 margin-bottom--16"> <div class="co29-numbering__list"> <span class="co29-numbering__list-number">5</span> <strong class="co29-numbering__list-headline">Select a registration method. The following options will be available:</strong> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <ul> <li><b>QR code:</b> To identify your device's serial number through a QR code, tap <b>Scan</b> under QR code, and tap <b>OK</b>. Line up your phone's camera with the device's QR code. Make sure you use the barcode on the device itself, not on the packaging. When the device is found, follow the on-screen instructions to register it.<br /> <br /> </li> <li><b>Wi-Fi:</b> To search for your device through your connected Wi-Fi network, tap <b>Scan</b> under Wi-Fi, and allow the necessary permissions. Then, follow the on-screen instructions to register your device. Not all devices support Wi-Fi registration.<br /> <br /> </li> <li><b>Manual input or barcode:</b> To scan a barcode on your device or manually enter its numbers, tap <b>Enter</b> <b>info</b> under Manual input or barcode. Select your device type (phone, watch, TV, etc.). From here, you can enter the necessary information. If you would like to scan a barcode, tap the <b>barcode</b> icon next to your desired option, such as Model number. When you are finished entering or scanning, tap <b>Register</b>.</li> </ul> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="su-g-accordion aem-GridColumn aem-GridColumn--default--12"> <div class="support-accordion"> <div class="support-accordion__wrap"> <div class="support-accordion__list"> <a class="support-accordion__list-title" href="javascript:void(0)" role="button" an-tr="su01_accordion-support gethelp detail-image-view more" an-ca="content click" an-ac="feature" an-la="accordion:Cannot register a device or appliance" aria-expanded="false"> Cannot register a device or appliance <span class="support-accordion__list-icon"> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-bold" href="#open-down-bold"></use></svg> </span> </a> <div class="support-accordion__list-item"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>There are a few reasons why you may not be able to register a device to your Samsung account. For example, you will not be able to register a phone if it is unlocked, rooted, pre-production, a non-Canadian model, or purchased from a retailer not intended for Canada.</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor margin-top--16 bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <p>Below are some other reasons and some troubleshooting tips for when a device will not register:</p> </div> </div> </div> </div> </div>  </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <ul> <li><b>I reset the TV but it still shows as registered:</b> When the TV is reset, it will not be removed as a registered device. If you need to edit or update your account info or view your registered products, you can <b><a href="https://www.samsung.com/ca/mypage/myproducts/">access your account online</a></b>.<br /> <br /> </li> <li><b>Password issues:</b> If you cannot register a device because you cannot remember your Samsung account’s password, you can easily reset it. Just navigate to the Sign In page, select Find ID or Reset password, and then follow the on-screen instructions. Navigate to the <b><a href="https://www.samsung.com/ca/samsungaccount/">Sign In</a></b> page, select Find ID or Reset password, and then follow the on-screen instructions.</li> </ul> </div> </div> </div> </div> </div>  </div> <div class="cm-g-image aem-GridColumn aem-GridColumn--default--12"> <div class="co27-image margin-top--16 align--center"> <div class="co27-image__wrap"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/ca/APPS_SA_PC_Samsung-website_LOG-IN-Sign-up.png?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/ca/APPS_SA_PC_Samsung-website_LOG-IN-Sign-up.png?$ORIGIN_PNG$" alt="Sign in to your Samsung Account"/> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">   <div class="text-editor bg-white"> <div class="text-editor__inner-wrap padding-top--0 padding-bottom--0 text-editor--support-box-off"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small "> <div class="text-editor__column-wrap"> <div class="text-editor__column "> <ul> <li><b>Devices do not show in account online: </b>If a device you previously registered is not appearing in your account, this means it was not saved or it has been removed. To view your devices and see if your desired one is registered, navigate to the <b><a href="https://www.samsung.com/ca/mypage/myproducts/">My Products page</a></b> and scroll down the list. Sometimes it may take a while after registration for a device to appear in the list.<br /> <br /> </li> <li><b>IMEI is not accepted:</b> If the website does not take your device’s IMEI number, it means the IMEI number is not valid or belongs to an international device. It is also possible that the device is already registered to a different account. If you are using a VPN that may have an IP address outside of Canada, disconnect from it.<br /> <br /> </li> <li><b>Samsung Members app is not working: </b>If the <b><a href="https://www.samsung.com/ca/apps/samsung-members/">Samsung Members</a></b> app does not work properly or does not let you register a device, close the app and reopen it. If it is still having problems, try <b><a href="https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-update-apps/">updating the app</a></b>. If that does not work, uninstall, and then reinstall Samsung Members on your phone, and then try again. Finally, if you are still having trouble, contact <a href="https://www.samsung.com/ca/support/contact/#contactinfo"><b>Samsung Customer Support</b></a> for assistance.<br /> <br /> </li> <li><b>Barcode scanner does not work in Samsung Members app: </b>If the <a href="https://www.samsung.com/ca/apps/samsung-members/"><b>Samsung Members</b></a> app is not letting you scan a barcode when registering a product, close and reopen the app. If it still does not work, try entering the code manually.<br /> <br /> </li> <li><b>Cannot register international device in Samsung Members:</b> If you are trying to access <a href="https://www.samsung.com/ca/apps/samsung-members/"><b>Samsung Members</b></a> from outside Canada, or access the phone with a Samsung account from outside Canada, you will not be able to register your device.</li> </ul> </div> </div> </div> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <div class="cm-g-text-editor aem-GridColumn aem-GridColumn--default--12">  <div class="text-editor margin-top--16"> <div class="text-editor__inner-wrap text-editor--support-box-on"> <div class="text-editor__inner desktop-padding-left-right--small mobile-padding-left-right--small"> <div class="text-editor__column-wrap"> <div class="text-editor__column description-text-size--medium"> <p><b>Additional resources:</b></p> <ul> <li><b><a href="https://www.samsung.com/ca/support/mobile-devices/set-up-and-manage-your-samsung-account/" target="_self">How to set up and manage your Samsung account</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/shop-faq/samsung-account/" target="_self">Samsung Account FAQs</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/mobile-devices/galaxy-device-two-step-verification/" target="_self">Add a phone number for two-step verification for your Samsung Account</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/apps-services/update-the-phone-number-associated-with-your-samsung-account/" target="_self">Update the phone number associated with your Samsung account for two-step verification</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/mobile-devices/change-email-samsung-account/" target="_self">Change the email address on your Samsung Account</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/apps-services/how-can-i-find-my-id-or-password-if-i-forget-it/" target="_self">How to find your Samsung ID or password if you forget it</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/apps-services/what-is-sign-in-with-google/" target="_self">Sign into your Samsung account with Google</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/mobile-devices/unlink-your-samsung-account-from-other-services/" target="_self">Unlink your Samsung account from other services</a></b></li> </ul> <ul> <li><b><a href="https://www.samsung.com/ca/support/mobile-devices/setup-manage-samsung-account/" target="_self">Quick guide: Samsung Account setup and management on Galaxy devices</a></b></li> </ul> </div> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit-banner aem-GridColumn aem-GridColumn--default--12"> <input type="hidden" id="useSMBHideFunction" name="useSMBHideFunction" value="false"/> <input type="hidden" id="authorYn" name="authorYn" value="N"/> <section class="st-feature-benefit-banner flexible-layout st-feature-benefit-banner--full margin-top--16 st-feature-benefit-banner--right st-feature-benefit-banner--mo-text-top st-feature-benefit-banner--bg-light-gray st-feature-benefit-banner--black"> <div class="st-feature-benefit-banner__wrap"> <div class="st-feature-benefit-banner__content"> <div class="st-feature-benefit-banner__content-wrap"> <h2 class="st-feature-benefit-banner__title mobile-only" data-font-size-mo="22">Click Here</h2> <h3 class="st-feature-benefit-banner__sub-title" data-font-size-pc="22" data-font-size-mo="16">Need More Support?</h3> <p class="st-feature-benefit-banner__desc" data-font-size-pc="14" data-font-size-mo="12">Chat With Us. 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