Помощ | VIVACOM

<!doctype html> <html lang="bg"> <head> <meta charset="utf-8"> <title> Помощ | VIVACOM</title> <meta http-equiv="X-UA-Compatible" content="IE==11"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta name="format-detection" content="telephone=no"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:locale" content="bg_BG" /> <meta property="og:locale:alternate" content="en_US" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TG233TG');</script>  <link rel="shortcut icon" href="/online/bg/cb4159371341/resources/theme/vivacom/normal/img/favicon.ico" type="image/x-icon"/> <link rel="stylesheet" type="text/css" media="screen" href="/online/bg/resources/gzip_376087962/webjars/jquery.cookiecuttr/4dc24d9628/cookiecuttr.css" /> <link rel="stylesheet" type="text/css" media="screen" href="/online/bg/resources/gzip_N662673305/vivacom/NORMAL/dependencies.css" /> <link rel="stylesheet" type="text/css" media="screen" href="/online/bg/resources/gzip_N753843710/vivacom/NORMAL/theme.css" /> <base href="https://www.vivacom.bg:443/online/bg/"/> <meta name="_csrf_parameter" content="_csrf" /><meta name="_csrf_header" content="X-CSRF-TOKEN" /><meta name="_csrf" content="ea8efdbb-07e7-433d-88b5-713285d90eb2" /></head> <body data-back-top="Back to Top" lang="bg" class=" inner" > <div class="modal fade custom-modal" id="openModalLoyalCardForCustomer" role="dialog"> <div class="modal-dialog"> <button type="button" class="btn-close modal-btn-close js-no-loyalty-card-close-btn" data-dismiss="modal" aria-label="btn_close"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">X</span></em> </button> <div class="modal-content"> <div class="widget" data-widget="105275697827057344" data-widget-name="paragraph_widget"><div class="modal-header"> <h3>Не разполагате с лоялна карта.</h3> </div> <div class="modal-body"> <p class="modal-info-text"> Не разполагате с лоялна карта. </p> <div class="button-wrapper"> <button id="noLoyalCardButtonId" class="btn btn-primary" type="button" name="button">OK</button> </div> </div></div> </div> </div> </div><div class="compare-modal" id="compareListModal" hidden > <div class="e-shop-compare-product-wrapper"> <div class="container"> <div class="row"> <div class="col-md-3 col-sm-12 col-xs-12"> <div class="e-shop-compare-product-box-btn-holder"> <div id="btn-in-comparison-lbl" class="display-none"> В сравнение</div> <div id="btn-compare-lbl" class="display-none"> Сравни</div> <button class="btn btn-clear js-clear-compare-modal" type="button" name="button"> Изчисти всички</button> <button class="btn btn-success no-margin js-btn-compare" type="button" disabled name="button" onclick="compareProducts()">Сравни</button> </div> </div> </div> </div> </div> </div> <div id="compare-bar-product-template" class="col-md-3 col-sm-4 col-xs-12" hidden > <div class="e-shop-compare-product-box js-e-shop-compare-product-box"> <div class="compare-product-box-img-wrapper js-compare-bar-product-box-img"> </div> <div class="e-shop-compare-product-box-content js-compare-bar-product-box-content text-center"> <button type="button" aria-label="button_close" class="btn-close e-shop-compare-product-box-btn-close" data-dismiss="modal"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">X</span></em> </button> <h4 aria-hidden="true">vivacom-icon</h4> <div class="e-shop-devices-product-details-memory embedded-memory-readonly"> </div> </div> </div> </div> <div class="modal fade custom-modal" id="message-popup" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-body"> <p class="modal-info-text"></p> <div class="button-wrapper"> <button id="message-popup-button" type="button" class="btn btn-primary"> Продължи</button> </div> </div> </div> </div> </div> <div class="modal fade custom-modal" id="globalLoader" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="loader-wrapper"></div> </div> </div> <div class="modal fade custom-modal" id="globalLoaderCss" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="lds-ring"> <div></div> <div></div> <div></div> <div></div> </div> </div> </div> <div id="buzzeasy-webchat" data-webchat-url=https://api-prod.geomant.cloud/webchat/hub?tenantId=6315aff5a477d80001e86427&channelId=2000037></div> <a onclick="Cookiebot.show();" id="open-cookie-cons" style="position: fixed; left:56px; bottom: -18px; opacity: 0.5; z-index: 999999"> <img src="https://www.vivacom.bg/web/images/cookie-open.png" alt="Open cookie bot settings" style="width: 50px;"> </a> <div class="modal fade custom-modal" id="shoppingNotAllowedModal" role="dialog"> <div class="modal-dialog"> <button type="button" class="btn-close modal-btn-close" aria-label="btn_close" data-dismiss="modal"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">button</span></em> </button> <div class="modal-content"> <div class="modal-header"> <h3> Продуктът не може да бъде добавен</h3> </div> <div class="modal-body"> <p class="modal-info-text"> Услугата не може да бъде закупена онлайн. Необходимо е да посетите наш магазин.</p> <div class="row"> <div class="col-md-5 col-sm-6 col-xs-12"> <button class="btn btn-primary" type="button" data-dismiss="modal"> ОК</button> </div> </div> </div> </div> </div> </div><div class="modal fade custom-modal" id="modalEonPrepaidShoppingNotAllowed" role="dialog"> <div class="modal-dialog"> <button type="button" class="btn-close modal-btn-close" aria-label="btn_close" data-dismiss="modal"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">button</span></em> </button> <div class="modal-content"> <div class="modal-header"> <h3> Добавянето не е позволено</h3> </div> <div class="modal-body"> <p class="modal-info-text"> Моля излезте от настоящия профил и продължете като гост</p> <div class="row"> <div class="col-md-5 col-sm-6 col-xs-12"> <button class="btn btn-primary" type="button" data-dismiss="modal"> ОК</button> </div> </div> </div> </div> </div> </div> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TG233TG" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><input id="genericErrorMessageId" type="hidden" value="Моля, обърнете се към Обслужване на клиенти на телефон 123."> <nav class="navbar navbar-default"> <div class="black-top-menu"> <div class="container"> <input type="hidden" id="languageFieldId" value="bg_BG" /> <ul class="nav navbar-nav navbar-left"> <li class="dropdown dropdown-clients"><a href="/online/bg/change/segment?segment=RESIDENTIAL" class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false"> <span>Частни клиенти</span> <em class="vivacom-icon icon-arrow_down"></em> </a> <ul class="dropdown-menu"> <li><a href="/online/bg/change/segment?segment=BUSINESS"><span>Бизнес клиенти</span></a></li> </ul> </li> </ul> <ul class="nav navbar-nav navbar-right"> <div class="slot" data-code="cs-helpsection-extralinks" data-position="ExtraLinks" data-id="43351309428048400"><div class="widget" data-widget="105272176756737264" data-widget-name="paragraph_widget"><li class='dropdown web-only'></li></div><div class="widget" data-widget="103867699390677968" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/za-nas" title="За нас" name="vivacom-header-about-us" class="" target="_self" >За нас</a></li></div><div class="widget" data-widget="103868407684031104" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/za-nas/novini" title="Новини" name="vivacom-header-news" class="" target="_self" >Новини</a></li></div><div class="widget" data-widget="103870601399484176" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/za-nas/karieri" title="Кариери" name="vivacom-header-careers" class="" target="_self" >Кариери</a></li></div><div class="widget" data-widget="103869323140316624" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/magazini" title="Магазини" name="vivacom-header-shops" class="" target="_self" >Магазини</a></li></div><div class="widget" data-widget="103864801868160256" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/obshti-uslovija" title="Общи условия" name="vivacom-header-terms-and-conditions" class="" target="_self" >Общи условия</a></li></div><div class="widget" data-widget="103870880561459360" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/obshti-uslovija#lichni-danni" title="Лични данни" name="vivacom-header-personal-data" class="" target="_self" >Лични данни</a></li></div><div class="widget" data-widget="103869429914110352" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/pokritie/interaktivna-karta" title="Мобилно покритие" name="vivacom-header-mobile-coverage" class="" target="_self" >Мобилно покритие</a></li></div><div class="widget" data-widget="103872732559658176" data-widget-name="link_widget"><li class='dropdown web-only'><a href="https://www.vivacom.bg/bg/residential/kontakti" title="Контакти" name="vivacom-header-contacts" class="" target="_self" >Контакти</a></li></div></div><div class="slot" data-code="cs-helpsection-selectors" data-position="Selectors" data-id="43351309494728080"><div class="widget" data-widget="107523976342860912" data-widget-name="selector_widget"><li class='dropdown web-only'><a onclick="changeLanguage('en_US', '/online/bg/change/locale');" href="javascript:void(0);">EN</a> </li></div></div><li class=""><a class="navbar-brand" href="/online/bg/shop/shopping-cart" aria-label="text"><em class="vivacom-icon icon-shopping_cart" aria-hidden="true"></em> <span id="countAddedOffersToCart" class="notification"> </span> </a></li> <li class="dropdown"><a type="button" id="search-dropdown" href="/online/bg/search" aria-label="text"> <em class="vivacom-icon icon-magnifying_glass"></em> </a></li> <li class=""><a class="navbar-brand" href="/online/bg/myvivacom/profile?open=2" aria-label="text"><em class="vivacom-icon icon-bell" aria-hidden="true"><span id="newmsg" style="display: none;" class="notification notification-single"></span></em></a></li> <li class="dropdown"><a class="navbar-brand dropdown-toggle log-virtual-user" href="#" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" aria-label="text"><em class="vivacom-icon icon-private_customer"></em></a> <div id="userDropdownNotifications" class="dropdown-menu user-dropdown virtual-user-login-in-main-menu"> <p></p> <button class="btn btn-primary"> Разбрах</button> </div> <script src="https://code.jquery.com/jquery-3.7.0.min.js"></script> <script id="Cookiebot" src=https://consent.cookiebot.com/uc.js data-cbid="20705189-999e-4504-b6d2-b69f017ab81a" data-blockingmode="auto" type="text/javascript"></script> <div id="userDropdown" class="dropdown-menu user-dropdown"> <h4> Здравeйте,</h4> <p> За пълноценен достъп до всички наши услуги.</p> <button class="btn btn-primary" onclick="location.href='/online/bg/register';"> Регистрация</button> <button class="btn btn-success header-register-btn" onclick="location.href='/online/bg/login';"> Вход</button> </div></li> </ul> </div> </div> <div class="navbar-header navbar-right"> <button type="button" class="navbar-toggle collapsed" data-toggle="collapse" aria-label="text" data-target="#main-header-menu" aria-ex panded="false"> <em class="vivacom-icon icon-menu_3lines"></em> </button> <div class="mobile-only"> <a class="navbar-brand logo" href="/" aria-label="text"></a> </div> </div> <div class="collapse navbar-collapse" id="main-header-menu"> <div class="white-top-menu"> <div class="container"> <a class="web-only navbar-brand logo" href="/" aria-label="text link"></a> <button type="button" id="main-big-menu-button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#main-big-menu" aria-label="text" aria-expanded="false" > <em class="vivacom-icon icon-menu_3lines"></em> </button> <ul class="collapse navbar-collapse nav navbar-nav navbar-right" id="main-big-menu"> <div class="slot" data-code="cs-helpsection-navbar" data-position="NavigationBar" data-id="43351309486185984"><div class="widget" data-widget="104711585743928688" data-widget-name="navbar_cms_widget"> <li id="vivacom-services-plans-navbar" class="dropdown "> <a class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false"> Услуги </a> <ul class="dropdown-menu mega-menu"> <li class="mega-menu-main-part"> <ul> <div class="widget" data-widget="2819536020337510992" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-smart_phone"></em></div><div class="dropdown-link-text"><a href="/online/bg/online/shop/defaultServiceOffer?category=tariff-plan-category-mobile-voice-services">Мобилни услуги</a><ul><li> <a href="/online/shop/defaultServiceOffer?category=tariff-plan-category-mobile-voice-services">Мобилен план</a></li><li> <a href="/online/shop/defaultServiceOffer?category=tariff-plan-category-mobile-data-service">Мобилен интернет</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/predplatena-karta">Предплатена карта</a></li><li> <a href="https://www.vivacom.bg/bg/5g">5G</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/volte-i-vowifi">VoLTE</a></li><li> <a href="https://www.vivacom.bg/bg/esim">eSIM</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/dobavi-kym-svoja-plan/dobavi-kym-abonamenten-plan">Добави минути и MB</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/zabavlenie-i-info">Забавление и инфо</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/rouming">Роуминг</a></li></ul></div></div></li></div> <div class="widget" data-widget="2819540889855037712" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon vivacom-icon icon-eon"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/eon">EON</a><ul><li> <a href="https://www.vivacom.bg/bg/eon/offer">Всички услуги заедно</a></li><li> <a href="https://www.vivacom.bg/bg/eon/eon-paketi">EON пакети</a></li><li> <a href="https://www.vivacom.bg/bg/eon/eon-tv">EON TV</a></li><li> <a href="https://www.vivacom.bg/bg/eon-sat">EON SAT</a></li><li> <a href="https://www.vivacom.bg/bg//eon">Защо EON?</a></li><li> <a href="https://www.vivacom.bg/bg/eon/kanali">Канали</a></li><li> <a href="https://www.vivacom.bg/bg/eon/eon-videoteka">EON Видеотека</a></li><li> <a href="https://www.vivacom.bg/bg/eon/ustrojstva">Устройства</a></li><li> <a href="https://www.vivacom.bg/bg/eon/eon-za-deca">EON за деца</a></li><li> <a href="https://www.vivacom.bg/bg/eon/personalizacija">Персонализация</a></li><li> <a href="https://www.vivacom.bg/bg/tv/eon-app?tv=eon">EON Мобилно приложение</a></li><li> <a href="https://www.vivacom.bg/bg/eon/giga-mreja">GIGA мрежа</a></li><li> <a href="https://www.vivacom.bg/bg/tv/eon-pomosht?tv=eon">Помощ</a></li></ul></div></div></li></div> <div class="widget" data-widget="2819541625524289088" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><img src="https://vivacom.bg/online/media/img/home-icon.svg"></div><div class="dropdown-link-text"><p>Услуги за дома</p><ul><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/internet/optichno-internet-pokritie">Оптично покритие</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/internet/domashen-internet">Оптичен интернет</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/internet/5g-home-internet">5G HOME INTERNET</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/internet/mobix-internet-navsjakyde">Интернет за отдалечени места</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/internet/vivacom-net">Интернет по медна свързаност</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/domashen-telefon">Домашен телефон</a></li></ul></div></div></li></div> <div class="widget" data-widget="2819535641012041056" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-cards_pay"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/pay">Финансови услуги</a><ul><li> <a href="https://www.vivacom.bg/bg/pay">Pay by VIVACOM</a></li><li> <a href="https://www.vivacom.bg/bg/vinetki">Винетки</a></li><li> <a href="https://www.vivacom.bg/bg/cashio">Cashio кредит</a></li><li> <a href="https://www.vivacom.bg/bg/digital-id">Digital ID</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/zastrahovki">Застраховки</a></li><li> <a href="https://www.vivacom.bg/bg/app-store">App Store плащане</a></li><li> <a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/zabavlenie-i-info/google-play">Google Play плащане</a></li></ul></div></div></li></div> </ul> </li> <li class="mega-menu-banner"/> </ul> </li> </div><div class="widget" data-widget="104709226610739584" data-widget-name="navbar_cms_widget"> <li id="vivacom-devices-navbar" class="dropdown "> <a class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false"> Устройства </a> <ul class="dropdown-menu mega-menu"> <li class="mega-menu-main-part"> <ul> <div class="widget" data-widget="2819538939023715152" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-smart_phone"></em></div><div class="dropdown-link-text"><a href="/online/bg/shop/devices/listing?navigation=product-category-smart-mobile-phones">Мобилни телефони</a></div></div></li></div> <div class="widget" data-widget="2819543393682675504" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-box_open"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/online/bg/bundles-listing">Устройства в комплект</a></div></div></li></div> <div class="widget" data-widget="2819539203406125312" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-tablet"></em></div><div class="dropdown-link-text"><a href="/online/bg/shop/devices/listing?navigation=product-category-tablets">Таблети и Лаптопи</a></div></div></li></div> <div class="widget" data-widget="2819543194267611712" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-tv"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/ustrojstva/televizori">Телевизори и конзоли</a></div></div></li></div> <div class="widget" data-widget="2819543377711925280" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-smart_watch"></em></div><div class="dropdown-link-text"><a href="/online/bg/shop/devices/listing?navigation=product-category-smart-accessories">Smart устройства</a></div></div></li></div> <div class="widget" data-widget="2819538364843361312" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-headphones"></em></div><div class="dropdown-link-text"><a href="/online/bg/shop/devices/listing?navigation=product-category-accessories">Аксесоари</a></div></div></li></div> <div class="widget" data-widget="2819537546351864368" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-laptop_phone"></em></div><div class="dropdown-link-text"><a href="/online/bg/shop/devices/listing?navigation=product-category-modemretail-datacard">Data устройства</a></div></div></li></div> <div class="widget" data-widget="2819538790040038160" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-telephone_stat_1"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/ustrojstva/domashen-telefon">Домашен телефон</a></div></div></li></div> </ul> </li> <li class="mega-menu-banner"/> </ul> </li> </div><div class="widget" data-widget="104709226621020448" data-widget-name="navbar_cms_widget"> <li id="vivacom-help-navbar" class="dropdown "> <a class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false"> Помощ </a> <ul class="dropdown-menu mega-menu"> <li class="mega-menu-main-part"> <ul> <div class="widget" data-widget="2819537176356774848" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-baloon"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/polezni-syveti/chesto-zadavani-vyprosi">Често задавани въпроси</a></div></div></li></div> <div class="widget" data-widget="2819535177219369024" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-catalogue"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/polezni-syveti/ukazatel">Указател</a></div></div></li></div> <div class="widget" data-widget="2819535169393529008" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-settings"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/polezni-syveti/nastrojki-za-ustrojstva">Настройки за устройства</a></div></div></li></div> <div class="widget" data-widget="2819539561127389840" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-new_document_txt"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/online/bg/help">Помощ за Моят Vivacom</a></div></div></li></div> <div class="widget" data-widget="2819539465916569648" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-clock_arrows"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/servizna-porychka">Устройство в сервиз</a></div></div></li></div> <div class="widget" data-widget="2819537701604075408" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon vivacom-icon icon-box_closed_present_1"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/residential/instalacionen-proces">Инсталационен процес</a></div></div></li></div> <div class="widget" data-widget="2819542704164400160" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon vivacom-icon icon-eon"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/tv/eon-pomosht?tv=eon">Помощ за EON</a></div></div></li></div> <div class="widget" data-widget="2819542838969868208" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon vivacom-icon icon-eon"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/bg/tv/eon-activation?tv=eon">Активиране на EON приложение</a></div></div></li></div> </ul> </li> <li class="mega-menu-banner"/> </ul> </li> </div><div class="widget" data-widget="104709226661700416" data-widget-name="navbar_cms_widget"> <li id="vivacom-myviva-navbar" class="dropdown "> <a class="dropdown-toggle" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false"> Моят Vivacom </a> <ul class="dropdown-menu mega-menu"> <li class="mega-menu-main-part"> <ul> <div class="widget" data-widget="2819535377009680256" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-sliders"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/services/">Моите услуги</a></div></div></li></div> <div class="widget" data-widget="2819535377015182432" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-wallet_bill"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/invoices">Фактури и плащания</a></div></div></li></div> <div class="widget" data-widget="2819535377017819744" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-settings"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/settings">Настройки</a></div></div></li></div> <div class="widget" data-widget="2819535377023742032" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-phone_message"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/sms">SMS изпращане</a></div></div></li></div> <div class="widget" data-widget="2819535377029710992" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-box_surprise"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/special-offers">Специално за теб</a></div></div></li></div> <div class="widget" data-widget="2819535377026851968" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-private_customer_2"></em></div><div class="dropdown-link-text"><a href="/online/bg/myvivacom/profile">Моят профил</a></div></div></li></div> <div class="widget" data-widget="2819537639321878144" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div class="active"><div class="dropdown-link-icon"><em class="vivacom-icon icon-new_document_txt"></em></div><div class="dropdown-link-text"><a href="/online/bg/help">Помощ</a></div></div></li></div> <div class="widget" data-widget="2819542971280401712" data-widget-name="main_menulink_widget"><li class="col-md-3 col-sm-4 col-xs-12"><div><div class="dropdown-link-icon"><em class="vivacom-icon icon-phone_with_tablet"></em></div><div class="dropdown-link-text"><a href="https://www.vivacom.bg/my-vivacom-app">Мобилно приложение</a></div></div></li></div> </ul> </li> <li class="mega-menu-banner"/> </ul> </li> </div><div class="widget" data-widget="105275012664551776" data-widget-name="paragraph_widget"><ul><li id="vivacom-plans-navbar" class="dropdown " style="margin-top: 5%;"><a class="dropdown-toggle btn btn-success" aria-expanded="true" href="/online/shop/devices/listing?showPayments=true" style="padding-left: 6px; padding-right: 6px; display: table-cell; padding-top: 3%; background: transparent; border: 3px solid #000; color: #000; font-size: 19px;font-weight: normal;"> Плати сметката си </a></li></ul></div></div><div class="slot" data-code="cs-helpsection-extralinks" data-position="ExtraLinks" data-id="43351309428048400"><div class="widget" data-widget="105272176756737264" data-widget-name="paragraph_widget"><li class='dropdown mobile-only'></li></div><div class="widget" data-widget="103867699390677968" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/za-nas" title="За нас" name="vivacom-header-about-us" class="" target="_self" >За нас</a></li></div><div class="widget" data-widget="103868407684031104" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/za-nas/novini" title="Новини" name="vivacom-header-news" class="" target="_self" >Новини</a></li></div><div class="widget" data-widget="103870601399484176" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/za-nas/karieri" title="Кариери" name="vivacom-header-careers" class="" target="_self" >Кариери</a></li></div><div class="widget" data-widget="103869323140316624" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/magazini" title="Магазини" name="vivacom-header-shops" class="" target="_self" >Магазини</a></li></div><div class="widget" data-widget="103864801868160256" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/obshti-uslovija" title="Общи условия" name="vivacom-header-terms-and-conditions" class="" target="_self" >Общи условия</a></li></div><div class="widget" data-widget="103870880561459360" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/obshti-uslovija#lichni-danni" title="Лични данни" name="vivacom-header-personal-data" class="" target="_self" >Лични данни</a></li></div><div class="widget" data-widget="103869429914110352" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/ceni-i-uslugi/mobilni-uslugi/pokritie/interaktivna-karta" title="Мобилно покритие" name="vivacom-header-mobile-coverage" class="" target="_self" >Мобилно покритие</a></li></div><div class="widget" data-widget="103872732559658176" data-widget-name="link_widget"><li class='dropdown mobile-only'><a href="https://www.vivacom.bg/bg/residential/kontakti" title="Контакти" name="vivacom-header-contacts" class="" target="_self" >Контакти</a></li></div></div><div class="slot" data-code="cs-helpsection-selectors" data-position="Selectors" data-id="43351309494728080"><div class="widget" data-widget="107523976342860912" data-widget-name="selector_widget"><li class='dropdown mobile-only'><a onclick="changeLanguage('en_US', '/online/bg/change/locale');" href="javascript:void(0);">EN</a> </li></div></div></ul> </div> </div> </div> </nav> <input type="hidden" value="BG" id="acc-blocked-locale" /> <div class="modal fade custom-modal temporary-locked-account-dialog" id="modalAccountBlocked" role="dialog" data-backdrop="static"> <div class="modal-dialog alert-pop-up-modal-dialog"> <button type="button" class="btn-close modal-btn-close" data-dismiss="modal" aria-label="btn_close" onclick="location.href='/online/bg/j_spring_security_logout?locale=bg_BG&defaultLogout=false'"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">buttonClose</span></em> </button> <div class="modal-content"> <div class="modal-body"> <h2> Ограничен достъп до My VIVACOM </h2> <p class="modal-info-text"> Моля, свържете се с обслужване на клиенти   <a id='blockedAccRedirect'>ТУК</a> .</p> </div> </div> </div> </div> <div class="modal fade custom-modal temporary-locked-account-dialog" id="modalAccountBlockedCancelledInactive" role="dialog"> <div class="modal-dialog alert-pop-up-modal-dialog"> <button type="button" class="btn-close modal-btn-close" data-dismiss="modal" aria-label="btn_close" onclick="location.href='/online/bg/j_spring_security_logout?locale=bg_BG&defaultLogout=false'"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">buttonClose</span></em> </button> <div class="modal-content"> <div class="modal-body"> <h2 class="modal-alert-title"> Акаунтът е неактивен. Моля, регистрирайте се в Моят VIVACOM</h2> </div> </div> </div> </div> <div class="slot" data-code="cs-helpsection-heda" data-position="HeaderLinkSectionA" data-id="43351309422855456"></div><div class="slot" data-code="cs-helpsection-hedb" data-position="HeaderLinkSectionB" data-id="43351309420492384"></div><div class="slot" data-code="cs-helpsection-hedc" data-position="HeaderLinkSectionC" data-id="43351309418100128"></div><div class="help-search-box-holder" onload="iframe_resize();"> <div class="container"> <div class="col-md-12 col-sm-12 col-xs-12"> <button id="help-section-contact-us" type="button" class="btn btn-primary"> <em class="vivacom-icon icon-baloon_comic icon-baloon_comic-modified"></em> За контакт с нас</button> <div class="help-closed-search-bar js-open-search-bar"> Търсене<em class="vivacom-icon icon-magnifying_glass help-search-icon"></em> </div> <div class="help-opened-search-bar"> <div class="help-opened-small-dropdown"> <div class="client-number-number-wrapper"> <div class="dropdown invoices-client-number-dropdown"> <select id="help-category-filter" class="js-select-nationality js-example-basic-single js-states js-help-category-filter"> <option id="all-themes">Всички теми</option> <option id="my-vivacom">Моят VIVACOM</option> </select> </div> </div> </div> <div class="help-opened-big-dropdown"> <div class="invoices-client-number-dropdown help-big-input-holder"> <input id="help-big-input" class="help-big-input" type="text" name="" value=""> <em class="vivacom-icons icon-magnifying_glass help-magnify-icon"></em> </div> <div id="help-big-dropdown-holder" class="help-big-dropdown-holder"> </div> </div> </div> </div> </div> </div> <div class="container"> <div class="col-md-12 col-sm-12 col-xs-12"> <div class="help-wide-dropdown"> <div class="client-number-validate-number-holder internet-service-client-number-validate-number-holder"> <div class="client-number-number-wrapper"> <em class="icon-private_customer_2 help-wide-dropdown-icon"></em> <div class="dropdown invoices-client-number-dropdown"> <select id="help-category-show" class="js-select-nationality js-example-basic-single js-states js-help-category-show"> <option id="all-themes">Всички теми</option> <option id="my-vivacom">Моят VIVACOM</option> </select> </div> </div> </div> </div> </div> </div> <div id="container" class="main-wrapper help-main-wrapper"> <div class="container main-content main-content-invoices"> <section class="col-md-12 col-sm-12 col-xs-12"> <div class="products-container products-container-modified mobile-services"> <div class="e-care-home-page-inner-wrapper help-page-inner-big-wrapper"> <p id="header-manual-settings" class="display-none padding-left-16 help-results-title"> Ръчни настройки</p> <div id="manual-settings-section" hidden> <input id="send-manual-settings-btn-text" type="hidden" value="Покажи ръчни настройки"> <input id="brand-dropdown-text" type="hidden" value="Марка"> <input id="model-dropdown-text" type="hidden" value="Модел"> <input id="manual-settings-internet-data" type="hidden" value="Интернет/Data"> <input id="manual-settings-sms" type="hidden" value="SMS"> <input id="manual-settings-mms" type="hidden" value="MMS"> <input id="manual-settings-general" type="hidden" value="Общи / General"> <input id="manual-settings-choose-brand-error" type="hidden" value="За да заредим настройките, моля изберете марка."> <input id="manual-settings-choose-model-error" type="hidden" value="За да заредим настройките, моля изберете модел."> <div class="slot" data-code="cs-helpsection-manual-settings" data-position="ManualSettings" data-id="43351309453733024"><div class="widget" data-widget="105272177253392304" data-widget-name="paragraph_widget"><div class="row select-your-phone"> <div class="col-md-7 col-sm-12 col-xs-12"> <div class=""> <label id="brandLabel" class="label-before-elm"></label> <div class="dropdown client-number-number-wrapper" action="" method="get"> <select id="brand" class="js-select-nationality js-example-basic-single js-states"> </select> </div> </div> <div class="messages"> <p id="chooseBrandErrorContainer" class="error-msg"></p> </div> <div class=""> <label id="modelLabel" class="label-before-elm"></label> <div class="dropdown client-number-number-wrapper" action="" method="get"> <select id="model" class="js-select-nationality js-example-basic-single js-states"> </select> </div> </div> <div class="messages"> <p id="chooseModelErrorContainer" class="error-msg"></p> </div> </div> <div class="col-md-5 col-sm-12 col-xs-12"> <div class="img-current-phone"> <img id="modelImg" src="" alt=""> </div> </div> </div> <div class="row"> <div class="col-md-7 col-sm-12 col-xs-12"> <button id="sendMenualSettings" type="button" class="btn btn-primary js-manual-settings"> </button> <div class="manual-settings" id="manual-settings-sections"> <div class="row" id="internetDiv"> <div class="expanded-row-label" data-toggle="collapse" data-target="#internet-settings" aria-expanded="false"> <span id="internetData"></span> <em class="vivacom-icons icon-arrow_down"></em> </div> <ol class="collapse" id="internet-settings" aria-expanded="false"> </ol> </div> <div class="row" id="smsDiv"> <div class="expanded-row-label" data-toggle="collapse" data-target="#sms-settings" aria-expanded="false"> <span id="smsSettings"></span> <em class="vivacom-icons icon-arrow_down"></em> </div> <ol class="collapse" id="sms-settings" aria-expanded="false"> </ol> </div> <div class="row" id="mmsDiv"> <div class="expanded-row-label" data-toggle="collapse" data-target="#mms-settings" aria-expanded="false"> <span id="mmsSettings"></span> <em class="vivacom-icons icon-arrow_down"></em> </div> <ol class="collapse" id="mms-settings" aria-expanded="false"> </ol> </div> <div class="row" id="generalDiv"> <div class="expanded-row-label" data-toggle="collapse" data-target="#general-settings" aria-expanded="false"> <span id="generalSettings"></span> <em class="vivacom-icons icon-arrow_down"></em> </div> <ol class="collapse" id="general-settings" aria-expanded="false"> </ol> </div> </div> </div> </div></div></div></div> <div id="help-content"> <div class="col-md-8 e-care-home-col-padding-right-modified mobile-col"> <div id="main-my-vivacom"> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-registration" aria-expanded="false" id="my-vivacom-registration">Регистрация<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-registration" aria-expanded="false"> <div class="" id="my-vivacom-registration-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Как да се регистрирам в Моят Vivacom?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-registration-sub-1"></p> </div> </div> <div class="" id="my-vivacom-registration-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Срещам проблеми с регистрацията си?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-registration-sub-2"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-password" aria-expanded="false" id="my-vivacom-password">Забравена парола<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-password" aria-expanded="false"> <div class="" id="my-vivacom-password-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Как мога да възстановя забравена парола?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-password-sub-1"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-services" aria-expanded="false" id="my-vivacom-services">Моите услуги<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-services" aria-expanded="false"> <div class="" id="my-vivacom-services-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво е максимална финансова граница?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-services-sub-1"></p> </div> </div> <div class="" id="my-vivacom-services-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Не виждам услугата, която ползвам?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-services-sub-2"></p> </div> </div> <div class="" id="my-vivacom-services-sub-3"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Актуални ли са данните за потреблението ми?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-services-sub-3"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-bills-invoices" aria-expanded="false" id="my-vivacom-bills-invoices">Фактури<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-bills-invoices" aria-expanded="false"> <div class="" id="my-vivacom-bills-invoices-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво е клиентски номер?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-bills-invoices-sub-1"></p> </div> </div> <div class="" id="my-vivacom-bills-invoices-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Кога сайтът ме информира за излязла фактура?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-bills-invoices-sub-2"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-settings" aria-expanded="false" id="my-vivacom-settings">Моите настройки<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-settings" aria-expanded="false"> <div class="" id="my-vivacom-settings-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво е PIN и PUK?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-settings-sub-1"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-sms" aria-expanded="false" id="my-vivacom-sms">SMS изпращане<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-sms" aria-expanded="false"> <div class="" id="my-vivacom-sms-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Заплащам ли SMS съобщенията, които изпращам от Моят VIVACOM?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-sms-sub-1"></p> </div> </div> <div class="" id="my-vivacom-sms-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Мога ли да изпращам SMS-и в Моят VIVACOM, ако не съм клиент на VIVACOM?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-sms-sub-2"></p> </div> </div> <div class="" id="my-vivacom-sms-sub-3"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Мога ли да запазвам мой списък с номера?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-sms-sub-3"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-profile" aria-expanded="false" id="my-vivacom-profile">Моят профил<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-profile" aria-expanded="false"> <div class="" id="my-vivacom-profile-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво e допълнителен потребител?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-profile-sub-1"></p> </div> </div> <div class="" id="my-vivacom-profile-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Колко допълнителни потребителя мога да създам?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-profile-sub-2"></p> </div> </div> <div class="" id="my-vivacom-profile-sub-3"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Мога ли да променям достъпа на допълнителния потребител?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-profile-sub-3"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-roaming" aria-expanded="false" id="my-vivacom-roaming">Роуминг<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-roaming" aria-expanded="false"> <div class="" id="my-vivacom-roaming-sub-1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Кои са роуминг зоните?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-roaming-sub-1"></p> </div> </div> <div class="" id="my-vivacom-roaming-sub-2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво е тарифирането в роуминг?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-roaming-sub-2"></p> </div> </div> <div class="" id="my-vivacom-roaming-sub-3"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Как да избегна неочаквано високи фактури в роуминг?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-roaming-sub-3"></p> </div> </div> <div class="" id="my-vivacom-roaming-sub-4"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Мобилен интернет в роуминг<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-roaming-sub-4"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-sim" aria-expanded="false" id="my-vivacom-sim">Управление на SIM карта<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-sim" aria-expanded="false"> <div class="" id="my-vivacom-sim-sub1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Как мога да управлявам услугата си?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-sim-sub1"></p> </div> </div> </div> <div data-theme="my-vivacom" class="main-accordion pin-puk-big-dropdown" data-toggle="collapse" data-target="#help-gray-dropwon-my-vivacom-gift" aria-expanded="false" id="my-vivacom-gift">Подаръци<div class="main-accordion-icon-holder"> <em class="inner-pages-big-menu-content-icon icon-arrow_down"></em> </div> </div> <div data-theme="my-vivacom" class="main-accordion-epxanded collapse" id="help-gray-dropwon-my-vivacom-gift" aria-expanded="false"> <div class="" id="my-vivacom-gift-sub1"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво представляват подаръците?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-gift-sub1"></p> </div> </div> <div class="" id="my-vivacom-gift-sub2"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какво предлагат новите допълнителни пакети?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-gift-sub2"></p> </div> </div> <div class="" id="my-vivacom-gift-sub3"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Какъв е механизмът?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-gift-sub3"></p> </div> </div> <div class="" id="my-vivacom-gift-sub4"> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-title no-margin"> Кой може да получава и подарява подаръците?<em class="e-care-home-details-about-main-service-dropdown-arrow icon-arrow_down"></em> </div> <div class="e-care-home-details-about-main-service-dropdown-with-scroll-holder"> <p id="content-my-vivacom-gift-sub4"></p> </div> </div> </div> </div> </div> <div id="popular-useful-sections" class="col-md-4 hidden-xs hidden-sm e-care-home-col-padding-left-modified no-padding"> <div class="slot" data-code="cs-helpsection-residential-help-section-popular" data-position="ResidentialHelpSectionPopular" data-id="43351309497983872"><div class="widget" data-widget="2817565052209050400" data-widget-name="help_section_widget"><div class="help-subject-wrapper"> <div class="help-subject-title">Популярни</div> <a href="/online/help/open/my-vivacom" data-theme="" class="help-subject-anchor">Моят VIVACOM</a> <a href="/online/help/open/my-vivacom-sim-sub1" data-theme="my-vivacom" class="help-subject-anchor">Как мога да управлявам услугата си?</a> <a href="/online/help/open/my-vivacom-registration-sub-1" data-theme="my-vivacom" class="help-subject-anchor">Как да се регистрирам в Моят Vivacom?</a> <a href="/online/help/open/my-vivacom-registration-sub-2" data-theme="my-vivacom" class="help-subject-anchor">Срещам проблеми с регистрацията си?</a> <a href="/online/help/open/my-vivacom-password-sub-1" data-theme="my-vivacom" class="help-subject-anchor">Как мога да възстановя забравена парола?</a> </div> </div></div><div class="slot" data-code="cs-helpsection-residential-help-section-useful" data-position="ResidentialHelpSectionUseful" data-id="43351309406827360"><div class="widget" data-widget="2817565052825487296" data-widget-name="help_section_widget"><div class="help-subject-wrapper"> <div class="help-subject-title">Полезни</div> <a href="/online/help/open/my-vivacom-registration-sub-3" data-theme="" class="help-subject-anchor">Вече имам регистрация в портала VIVAONLINE. Трябва ли отново да се регистрирам в Моят VIVACOM?</a> <a href="/online/help/open/my-vivacom-services-sub-2" data-theme="my-vivacom" class="help-subject-anchor">Не виждам услугата, която ползвам?</a> <a href="/online/help/open/my-vivacom-password-sub-1" data-theme="my-vivacom" class="help-subject-anchor">Как мога да възстановя забравена парола?</a> <a href="/online/help/open/my-vivacom-bills-invoices-sub-2" data-theme="my-vivacom" class="help-subject-anchor">Кога сайтът ме информира за излязла фактура?</a> <a href="/online/help/open/my-vivacom-services-sub-3" data-theme="my-vivacom" class="help-subject-anchor">Актуални ли са данните за потреблението ми?</a> </div> </div></div></div> </div> <div id="page-template" class="tab-pane fade" style="display: none;"> <div class="help-result-box-holder"> </div> </div> <div id="result-template" class="help-result-box" style="display: none;"> <em class="vivacom-icon icon-arrow_out help-result-box-icon"></em> <a class="help-result-box-anchor"></a> <p class="content"></p> </div> <div id="results-section" class="e-care-home-page-inner-wrapper" style="display: none;"> <div class=""> <ul class="nav nav-tabs help-results-nav"> <li><a data-toggle="tab" href="#home" onclick="homeclick();"><em class="help-page-nav-btn"></em></a></li> <li class="active"><a data-toggle="tab" href="#all-results" onclick="tabclick();">Всички<span></span></a></li> </ul> <div class="tab-content"> <div id="home" class="tab-pane fade"> </div> <div id="all-results" class="tab-pane fade in active"> <div class="help-result-box-holder"> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div>  <footer> <input type="hidden" id="maxUploadFileSize" name="maxUploadFileSize" value="20971520" /> <input type="hidden" id="maxUploadTotalSize" name="maxUploadTotalSize" value="20971520" /> <input type="hidden" id="maxUploadFiles" name="maxUploadFiles" value="10" /> <input type="hidden" id="validFileExtensions" name="validFileExtensions" value=".jpeg .jpg .pjpeg .gif .png .csv .xls .xlsx .doc .docx .txt .pdf .zip" /> <input type="hidden" id="totalSizeOfUploadedFiles" name="totalSizeOfUploadedFiles" value="0" /> <input type="hidden" id="totalFilesUploaded" name="totalFilesUploaded" value="0" /> <input type="hidden" id="fileUploadDestination" name="fileUploadDestination" value='/facade/account/my-profile/upload' /> <input id="file-format-error" type="hidden" value="Допустими формати за прикачени файлове:" /> <input id="file-upload-limit-reached-error" type="hidden" value="Можете да прикачите до 10 файла към вашето съобщение" /> <input id="exceeded-file-uploads-number-error" type="hidden" value="Достигнахте максималния брой прикачени файлове. Моля, премахнете файл, ако желаете да добавите още." /> <input id="file-upload-unknown-error" type="hidden" value="Възникна грешка. Моля, опитайте отново" /> <input id="total-size-of-uploaded-files-error" type="hidden" value="Обемът на прикачените файлове надвишава 20 MB" /> <input id="send-message-error" type="hidden" value="Съобщение не беше изпратено. Моля, проверете дали всички полета са попълнени коректно." /> <input id="trigger-contact-form-button-id" type="hidden" value="" /> <div class="modal fade custom-modal" id="modalConfirmSendMessage" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="slot" data-code="cs-helpsection-contact-form-confirm-send-message-anonymous" data-position="ContactFormConfirmSendMessageAnonymous" data-id="43352668186624208"><div class="widget" data-widget="105276691724962768" data-widget-name="paragraph_widget"><div class="modal-header"> <h3>Благодарим ви, че се свързахте с нас!</h3> </div> <div class="modal-body"> <p class="modal-info-text">Очаквайте отговор на Вашия e-mail.</p> </div></div></div><div class="modal-body"> <div class="button-wrapper"> <button class="btn btn-primary contact-form-send-btn" type="button" name="button" data-dismiss="modal"> Продължи</button> </div> </div> </div> </div> </div> <div class="modal fade custom-modal" id="modalRefuseSendEmailFromModal" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-body"> <p class="modal-info-text"> Сигурни ли сте, че искате да затворите прозореца?</p> <div class="button-wrapper"> <button id="confirm-cancel-send-message" type="button" class="btn btn-primary" onclick="contactFormRestValues()"> Да</button> <input id="conversationId" type="hidden" /> </div> <div class="button-wrapper"> <button id="reject-cancel-send-message" type="button" class="btn btn-empty"> Не</button> </div> </div> </div> </div> </div> <div class="modal fade custom-modal" id="modalRefuseSendEmail" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-body"> <p class="modal-info-text"> Сигурни ли сте, че искате да затворите формата за запитване?</p> <div class="button-wrapper"> <button id="confirm-cancel-send-message-from-conversation" type="button" class="btn btn-primary"> Да</button> </div> <div class="button-wrapper"> <button id="reject-cancel-send-message-from-conversation" type="button" class="btn btn-empty"> Не</button> </div> </div> </div> </div> </div> <div class="modal fade custom-modal" id="modalSendInquiry" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <button type="button" class="btn-close modal-btn-close" aria-label="btn_close" data-dismiss="modal"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">button</span></em> </button> <div class="modal-content contact-form-modal-wrapper"> <div class="col-md-8 col-sm-8 col-xs-12"> <div class="modal-header"> <h3> <em class="vivacom-icon icon-baloon_comic"></em> Контактна форма</h3> </div> <div class="modal-body"> <p class="modal-info-text"> Изпратете вашето запитване, ако имате въпрос или нужда от съдействие.</p> <div class="button-wrapper"> <button id="openContactFormExistingUser" class="btn btn-primary" type="button" name="button" onclick="redirectToLogin();"> Съществуващ клиент</button> </div> <div class="button-wrapper"> <button id="openContactFormForNonExistentUser" class="btn btn-primary" type="button" name="button" onclick="redirectToMainContactForm();"> Не съм клиент</button> </div> </div> </div> <div class="clear"></div> </div> </div> </div> <form class="attach-form" enctype="multipart/form-data" id="cf-attach-form"> <label id="searchLabel" for="search" aria-hidden="true">label</label> <input id="search" aria-labelledby="searchLabel" type="file" style="visibility: hidden;" class="js-input-file-ID" name="file" /> <button type="submit" style="visibility: hidden;" aria-label="text"></button> <input type="hidden" name="_csrf" value="ea8efdbb-07e7-433d-88b5-713285d90eb2" /> </form> <form id="contactForm" class="default" action="/online/bg/help" method="post"><div class="modal fade custom-modal" id="modalContactForm" role="dialog" data-backdrop="static" data-keyboard="false"> <div class="modal-dialog"> <button type="button" class="btn-close modal-btn-close js-contact-form-close-btn" aria-label="btn_close"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">buttonClose</span></em> </button> <div class="modal-content contact-form-modal-wrapper"> <div class="col-md-12 col-sm-12 col-xs-12"> <div class="modal-header"> <h3> <em class="vivacom-icon icon-baloon_comic"></em> Контактна форма</h3> </div> <div class="modal-body"> <div > <p class="label-before-elm padding-top-16"> Име*</p> <label id="inputNameField" for="name" aria-hidden="true">contact-form-input-name</label> <input id="name" name="name" class="contact-form-basic-input name" aria-labelledby="inputNameField" type="text" value=""/><p class="error-msg"> </p> <p class="error-msg" id="contact-form-name-error-area"></p> </div> <input type="hidden" id="GET_AN_OFFER_RequestReason" value="Вземи оферта" /> <input type="hidden" id="TECHNICAL_QUESTIONS_RequestReason" value="Технически въпроси" /> <input type="hidden" id="PAYMENT_AND_INVOICES_RequestReason" value="Фактури и плащания" /> <input type="hidden" id="GENERAL_INFORMATION_RequestReason" value="Обща информация" /> <input type="hidden" id="TV_ServiceType" value="ТВ услуги" /> <input type="hidden" id="MOBILE_AND_OTHER_ServiceType" value="Мобилни и други услуги" /> <input type="hidden" id="INTERNET_ServiceType" value="Интернет услуги" /> <div id="requestReasonContactFormWrapper"> <div class="dropdown dropdown-toggle ttDropdown"> <select id="requestReasonContactFormSelect" name="requestReason" data-placeholder="Моля, изберете причина за запитване." aria-hidden="true" class="js-select-nationality js-example-basic-single js-states ttDropdown"><option></option> </select></div> <p class="error-msg"> </p> <p class="error-msg" id="contact-form-requestReason-error-area"></p> </div> <input id="requestReasonMailText" name="requestReasonMailText" name="requestReasonMailText" type="hidden" value=""/><div id="serviceTypeContactFormWrapper"> <div id="contact-form-activation-reactivation"> Моля, изберете типа услуга.</div> <div class="dropdown dropdown-toggle ttDropdown"> <select id="serviceTypeContactFormSelect" name="serviceType" data-placeholder="Моля, изберете тип услуга." aria-hidden="true" class="js-select-nationality js-example-basic-single js-states ttDropdown"><option></option> </select></div> <p class="error-msg"> </p> <p class="error-msg" id="contact-form-serviceType-error-area"></p> </div> <input id="serviceTypeMailText" name="serviceTypeMailText" name="serviceTypeMailText" type="hidden" value=""/><div > <p class="label-before-elm padding-top-16"> Номер за контакт*</p> <div class="input-with-prefix-wrapper"> <div class="prefix-for-input">+359</div> <label id="inputWithPrefix" for="sender" hidden>input-with-prefix</label> <input id="sender" name="sender" class="input-with-prefix sender" aria-labelledby="inputWithPrefix" type="text" value=""/></div> <p class="error-msg"> </p> <p class="error-msg" id="contact-form-sender-error-area"></p> </div> <div > <p class="label-before-elm padding-top-16"> E-mail*</p> <label id="inputEmailField" for="email" hidden>contact-form-input-email</label> <input id="email" name="email" class="contact-form-basic-input email" aria-labelledby="inputEmailField" type="text" value=""/><p class="error-msg"> </p> <p class="error-msg" id="contact-form-email-error-area"></p> </div> <div class="label-before-elm padding-top-16" style="display: none"> <span class="fl-right"> от мен</span> </div> <p class="label-before-elm padding-top-16"> Съобщение*</p> <div class="contact-form-text-area-wrapper"> <label id="inputTextField" for="contact-form-message" hidden>contact-form-input-name</label> <textarea id="contact-form-message" name="message" aria-labelledby="inputTextField" placeholder="Въведете текст" class="contact-form-text-area scrollbar-inner"> </textarea><p class="error-msg"> </p> </div> <p class="error-msg" id="contact-form-message-error-area"></p> <div id="divFileContainer"></div> <div class="download-file-wrapper"></div> <div class=""> <div id="attachments-container"></div> <div class="button-wrapper-attached-file"> <div class="button-wrapper"> <button type="button" class="btn button-link js-attach-file" id="attach-file"> Прикачете файл (до 20 MB)</button> </div> <p class="error-msg" id="contact-form-error-area"></p> </div> </div> <div id="contact-form-captcha" class="register-captcha-wrapper"> <div class="g-recaptcha" data-sitekey="6Lc6hroUAAAAAKHmJNGKeJ2mInXaCYYTx7DwjD2r" data-theme="light" data-type="image" data-callback="image"></div><script src="https://www.google.com/recaptcha/api.js?hl=bg" async defer></script></div> <p class="register-page-error"> <p class="error-msg" id="contact-form-captcha-error-area"></p> <div class="button-wrapper"> <button class="btn btn-primary js-send-click analytics-skip" name="button"> Изпрати</button> </div> <div class="button-wrapper"> <button class="btn btn-empty js-contact-form-cancel-btn" type="button" name="cancel" id="cancel" onclick="interaction.showConfirmRejectModal();"> Отказ</button> </div> </div> </div> <div class="clear"></div> </div> </div> </div> <div> <input type="hidden" name="_csrf" value="ea8efdbb-07e7-433d-88b5-713285d90eb2" /> </div></form><div class="container additional-information-section"> <div class="row"> <div class="col-md-9 col-sm-12 col-xs-12 social-guest-wrapper"> <div class="col-md-7 col-sm-12 col-xs-12"> <div class="slot" data-code="cs-helpsection-footer-social" data-position="Social" data-id="43351309468448304"><div class="widget" data-widget="107805451625943312" data-widget-name="social_widget"><ul class="footer-social-links"> <li> <a href="https://www.facebook.com/VIVAC0M" class="facebook-icon" target="_blank" aria-label="https://www.facebook.com/VIVAC0M"> <em class="fab fa-facebook" aria-hidden="true"></em> </a> </li> <li> <a href="https://twitter.com/#!/vivacom" class="twitter-icon" target="_blank" aria-label="https://twitter.com/#!/vivacom"> <em class="fa-brands fa-x-twitter" aria-hidden="true"></em> </a> </li> <li> <a href="http://www.linkedin.com/company/vivacom" class="linkedin-icon" target="_blank" aria-label="http://www.linkedin.com/company/vivacom"> <em class="fab fa-linkedin" aria-hidden="true"></em> </a> </li> <li> <a href="https://www.youtube.com/user/VIVACOMOfficial" class="youtube-icon" target="_blank" aria-label="https://www.youtube.com/user/VIVACOMOfficial"> <em class="fab fa-youtube" aria-hidden="true"></em> </a> </li> <li> <a href="https://www.instagram.com/vivacombg/" class="foursquare-icon" target="_blank" aria-label="https://www.instagram.com/vivacombg/"> <em class="fab fa-instagram" aria-hidden="true"></em> </a> </li> <li> <a href="https://chats.viber.com/vivacomsupport" class="viber-icon" target="_blank" aria-label="https://chats.viber.com/vivacomsupport"> <em class="fab fa-viber" aria-hidden="true"></em> </a> </li> </ul> </div></div></div> <div class="col-md-5 col-sm-12 col-xs-12"> <div class="footer-quest"> <input id="isLoggedInUser" type="hidden" value="false" /> <button id="help-section-contact-us" type="button" class="btn btn-primary" style="background-color: #f2f2f2; color: #0d0d0d"> <em class="vivacom-icon icon-baloon_comic icon-baloon_comic-modified"></em> За контакт с нас</button> </div> </div> </div> <div class="col-md-3 col-sm-12 col-xs-12"> <div class="footer-main-menu dropdown"> <div class="slot" data-code="cs-helpsection-footer-additional-customer-service" data-position="FooterAdditionalCustomerService" data-id="43351309474463936"><div class="widget" data-widget="105272176795929360" data-widget-name="paragraph_widget"> <div class="footer-additional-information-button footer-additional-information-button-modified"> <em class="vivacom-icon icon-customer_service"></em> <p>123</p> </div></div></div></div> </div> </div> </div> </div> <div class="clear"></div>  <div class="outer-footer-additional-information-wrapper"> <div class="container footer-additional-information-wrapper"> <div class="row"> <div class="slot" data-code="cs-helpsection-footer-additional-info" data-position="FooterAdditionalInfo" data-id="43351309393996720"><div class="widget" data-widget="105272177265242704" data-widget-name="paragraph_widget"><div class="col-md-3 col-sm-4 col-xs-12"> <h4 class="footer-additional-informatio-titles"><a href="https://www.vivacom.bg/bg/residential/za-nas">Компанията</a></h4> <ul class="footer-additional-ul"> <ul class="footer-additional-ul"> <ul class="footer-additional-ul"> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/za-kompanijata/koi-sme-nie">За нас</a></li> <li><a href="https://www.vivacom.bg/bg/etika-i-syotvetstvie">Етика и съответствие</a></li> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/za-kompanijata/koi-sme-nie/markata-vivacom/edno-novo-nachalo">Марката VIVACOM</a></li> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/za-kompanijata/menidjmynt#managing-board">Мениджмънт</a></li> <li><a href="https://www.vivacom.bg/bg/residential/about_us/vivacom_fund">Социална отговорност</a></li> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/novini">Новини</a></li> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/karieri">Кариери</a></li> <li><a href="https://www.vivacom.bg/bg/residential/za-nas/karieri/stajantski-programi">Стажантски програми</a></li> </ul> </ul> </ul> <br /> <ul class="footer-additional-ul"> <ul class="footer-additional-ul"> <li><a href="https://download.teamviewer.com/download/version_14x/TeamViewerQS.exe"><img src="/online/m/teamviewer-white.png" alt="Със стартирането на дистанционна сесия Вие давате съгласието си VIVACOM, в лицето на негово техническо лице, да достъпи настройките и данните на Вашето устройство, с цел да извърши необходимите действия за решаване на вашите затруднения при ползване на услугите на VIVACOM. VIVACOM не носи отговорност за загуба на данни, при извършване на посочените дейности. Препоръчително е да направите резервно копие на важните за Вас данни." style="float: left;" /></a></li> </ul> </ul> </div></div><div class="widget" data-widget="105272177272810384" data-widget-name="paragraph_widget"><div class="col-md-3 col-sm-4 col-xs-12"> <h4 class="footer-additional-informatio-titles">Онлайн пазаруване</h4> <ul class="footer-additional-ul"> <li><a href="https://www.vivacom.bg/bg/online-pazaruvane">Как да пазарувам?</a></li> <li><a href="https://www.vivacom.bg/online/bg/shop/devices/listing?navigation=product-category-smart-mobile-phones">Устройства</a></li> <li><a href="https://www.vivacom.bg/online/shop/defaultServiceOffer?category=tariff-plan-category-mobile-voice-services">Мобилни услуги</a></li> <li><a href="https://www.vivacom.bg/bg/fixed_services/order/net_1">Оптичен интeрнет</a></li> <li><a href="https://www.vivacom.bg/bg/fixed_services/order/net_tv_1">Интерактивна телевизия</a></li> <li><a href="https://www.vivacom.bg/bg/fixed_services/order/tv_1">Сателитна 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</ul> </div></div><div class="widget" data-widget="105272177285016720" data-widget-name="paragraph_widget"><div class="col-md-3 col-md-offset-0 col-sm-offset-4 col-sm-8 col-xs-12"> <h4 class="footer-additional-informatio-titles">Мобилно приложение My VIVACOM</h4> <a href="https://play.google.com/store/apps/details?id=bg.vivacom.mobile" class="googleplay-button"><img src="/online/m/tv-go-on-google-play.svg" alt="Google Play Download" /></a> <a href="https://itunes.apple.com/bg/app/my-vivacom/id1297193461?mt=8" class="appStore-button"><img src="/online/m/tv-go-on-app-store.svg" alt="App Store Download" /></a> <a href="https://appgallery7.huawei.com/#/app/C101417803" class="appStore-button"><img src="/online/m/huawei-bg-black.png" alt="Huawei Gallety Download" width="491" height="147" /></a><br /><br /> <br /><br /> </div></div></div></div> </div> </div> <div class="footer-trademark-row"> <div class="container"> <div class="slot" data-code="cs-helpsection-footnote-trademark-row" 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if($(this).attr('data-theme') !== selectedValue && selectedValue !== allThemesCode){ $(this).attr("hidden","true"); } else { $(this).removeAttr("hidden"); } }); $('.main-accordion-epxanded').each(function(){ if($(this).attr('data-theme') !== selectedValue && selectedValue !== allThemesCode){ $(this).children().each(function(){ $(this).attr("hidden","true"); }); } else { $(this).children().each(function(){ $(this).removeAttr("hidden"); }); } }); }); openContactFormOnPageLoadIfRequested(); }); function openContactFormOnPageLoadIfRequested() { //gets the parameters from the url $.urlParam = function(name){ var results = new RegExp('[\?&]' + name + '=([^&#]*)').exec(decodeURI(window.location.href)); if(results) { return results[1]; } return ""; } openContactFormParam = $.urlParam('openContactForm'); if (openContactFormParam === 'true') { openContactForm('help-section-contact-us'); } } function showSearchCategoryIfSet(searchCategory) { if (searchCategory != '') { navigate(searchCategory, this); } } function adjustSelectedHelpTheme(currentLink) { var selectedCategory = $('.js-help-category-show option:selected').attr('id'); if (selectedCategory !== "all-themes") { $('#help-category-show').val($('#' + $(currentLink).attr('data-theme')).val()).change(); } } function incViewCount(section) { $.ajax({ url: nemesis.contextPath + '/help/view/' + section }); } function navigate(section, that) { var collapseAnimationDuration = 400; selectPage("home"); $section = $("#" + section); var $cat = $section.parent().prev(); if ($cat.attr("aria-expanded") !== "true") { analytics.suppress($cat[0]); $cat.click(); analytics.allow($cat[0]); } incViewCount(section); var $holder = $section.children(".e-care-home-details-about-main-service-dropdown-with-scroll-holder"); if ($holder.length == 0) { if (!$section.next(".main-accordion-epxanded").hasClass("in")) { analytics.suppress($section[0]); $section.click(); analytics.allow($section[0]); } setTimeout(function() { $section.goTo(); }, collapseAnimationDuration); } else { if (!$holder.hasClass("hidden-content-shown")) { $holder.addClass("hidden-content-shown"); $section.children(0).children(".e-care-home-details-about-main-service-dropdown-arrow").toggleClass("icon-arrow_up"); $section.children(0).children(".e-care-home-details-about-main-service-dropdown-arrow").removeClass("icon-arrow_down"); $holder.show(); } setTimeout(function() { $holder.prev().goTo(); $holder.find("p").fadeOut(); $holder.find("p").fadeIn(100); }, collapseAnimationDuration); } $(".help-big-dropdown-holder").hide(); } var timeout = null; function search() { clearTimeout(timeout); var $box = $(".help-big-input"); if (!$box[0].searching) { var text = $box.val(); var csrfToken = $("meta[name='_csrf']").attr("content"); if (text && text.length > 2) { timeout = setTimeout(function () { clearTimeout(timeout); $box[0].searching = true; $box[0].search = text; var selectedCategory = $('.js-help-category-filter option:selected').attr('id'); $.post(nemesis.contextPath + '/help/search', {query: text, category: selectedCategory, _csrf: csrfToken}, function (data, status) { analytics.search(text); $box[0].searching = false; if (status === "success") { var results = JSON.parse(data); var $search = $(".help-big-dropdown-holder"); $search.empty(); if (results.length > 0) { results.forEach(function (el) { $search.append($('<p class="help-big-dropdown-holder-text"><a data-theme=\'' + el.parent + '\' onclick="navigate(\'' + el.code + '\', this);adjustSelectedHelpTheme(this);">' + el.content + '</a></p>')); }); $search.show(); } else { $search.hide(); } } if ($box[0].search != $box.val()) { search(); } }); }, 100); } else { var $search = $(".help-big-dropdown-holder"); if ($search[0]) { $search.hide(); $search.empty(); } } } } function selectPage(page) { if ($("#results-section").is(":visible")) { var hash = "#" + page; $(".help-results-nav").children("li").each(function (idx, el) { if ($(el).find("a").attr("href") === hash) { $(el).addClass("active"); } else { $(el).removeClass("active"); } }); $(".tab-content").children("div").each(function (idx, el) { if ($(el).attr("id") === page) { $(el).addClass("in active"); } else { $(el).removeClass("in active"); } }); } } function showHomeIcon() { var $em = $(".help-results-nav").children("li").first().find("em"); $em.removeClass("icon-close_x"); $em.addClass("icon-arrow_left"); } function showCloseIcon() { var $em = $(".help-results-nav").children("li").first().find("em"); $em.removeClass("icon-arrow_left"); $em.addClass("icon-close_x"); } function showResultsPage() { var $page = $("#results-section"); var $main = $("#help-content"); var $home = $("#home"); showHomeIcon(); $page.show(); $home.append($main); selectPage("all-results"); } function addResult($page, $template, result) { var $res = $template.clone().attr("id", ""); var $link = $res.find("a"); $link.attr('data-theme',result.base); if (result.title.length > result.titlebg.length) { $link.html(result.title); } else { $link.html(result.titlebg); } $link.click(function () { navigate(result.code); }); $res.find(".content").html(result.content + "..."); $res.show(); $page.append($res); } function updatePageCounters() { $(".help-results-nav").children("li").each(function (idx, el) { if (idx > 0) { var $container = $($(el).find("a").attr("href") + " > .help-result-box-holder"); var size = $container.children().length; $(el).find("span").text("(" + size + ")"); if (size > help.perPage) { var $selector = $container.children(); var $paging = $("<ul class='pagination' />"); var $div = $("<nav class='pagination-nav custom-pagination' />"); $div.append($paging); $container.append($div); var paging = new Paginator($paging, help.perPage, $selector); } } }); } function properPage(path) { var arr = path.split("/"); //TODO: proper page taken from path depends if a main catoegory is selected as filter or we search in all categories. Phase 2... if (arr.length > 2) { var page = arr[2]; var $el = $("#result-" + page); if ($el.length == 0) { $el = $("#page-template").clone(); $el.attr("style", ""); $el.attr("id", "result-" + page); $(".tab-content").append($el); $(".help-results-nav").append($("<li><a data-toggle='tab' href='#result-" + page + "' onclick='tabclick();'>" + $("#" + page).text() + "<span></span></a></li>")); } return $el.find(".help-result-box-holder"); } } function searchby() { var text = $(".help-big-input").val(); var csrfToken = $("meta[name='_csrf']").attr("content"); if (text && text.length > 0) { var selectedCategory = $('.js-help-category-filter option:selected').attr('id'); $.post(nemesis.contextPath + '/help/search/extended', {query: text, category: selectedCategory, _csrf: csrfToken}, function (data, status) { analytics.search(text, true); if (status === "success") { hideResultsPage(); var results = JSON.parse(data); var $template = $("#result-template"); var $allres = $("#all-results > .help-result-box-holder"); $allres.empty(); results.forEach(function (result) { addResult($allres, $template, result); var $page = properPage(result.path); addResult($page, $template, result); }); updatePageCounters(); if ($allres.children().length == 0) { $allres.append($("<p>" + noresults + "</p>")) } showResultsPage(); } }); } } function homeclick() { var el = $(".help-results-nav").children("li").first()[0]; if (el.selected) { hideResultsPage(); el.selected = false; } else { el.selected = true; showCloseIcon(); } } function tabclick() { $(".help-results-nav").children("li").first()[0].selected = false; showHomeIcon(); } function clearList($elmt) { var $li = $elmt.children(); for (var i = $li.length - 1; i > 1; i--) { $($li[i]).remove(); } } function hideResultsPage() { var $page = $("#results-section"); var $home = $(".help-page-inner-big-wrapper"); var $main = $("#help-content"); clearList($(".help-results-nav")); clearList($(".tab-content")); $page.hide(); $home.append($main); } </script><script defer src=https://cdn.geomant.cloud/buzzeasy/webchatwidget.min.js></script> <script type="text/javascript"> function requestUnauthorized(xhr, status) { var loc = xhr.getResponseHeader("Location"); if (loc == null) { location.reload(); } else { window.location.href = loc; } } $.ajaxSetup({ statusCode: { 401: requestUnauthorized, 403: requestUnauthorized } }); </script> <script> var nemesis = { contextPath: '/online/bg', // TODO: sometimes username is empty !! Please investigate username: '', theme: 'vivacom', appBrowserURL: 'https://www.vivacom.bg:443/online/bg', notificationsWebsocketUrl: '/online/bg/notifications-websocket', locale: 'bg_BG', analyticsPath: '/online/analytics/' }; var messages = { browserPopupMessage: "За оптимално ползване на сайта, ползвайте изброените браузър версии или по-високи.", browserPopupVersion: "версия" }; var bwrMinVersionDesktopBrowserMap = new Object(); bwrMinVersionDesktopBrowserMap['Chrome'] = [38, '/media/img/vivacom/content/75x75 Icons-06.png']; bwrMinVersionDesktopBrowserMap['Firefox'] = [33, '/media/img/vivacom/content/75x75 Icons-07.png']; bwrMinVersionDesktopBrowserMap['Safari'] = [8, '/media/img/vivacom/content/75x75 Icons-08.png']; bwrMinVersionDesktopBrowserMap['Opera'] = [30, '/media/img/vivacom/content/75x75 Icons-09.png']; var bwrMinVersionMobileBrowserMap = new Object(); bwrMinVersionMobileBrowserMap['Chrome'] = [44, '/media/img/vivacom/content/75x75 Icons-06.png']; bwrMinVersionMobileBrowserMap['Safari'] = [9, '/media/img/vivacom/content/75x75 Icons-08.png']; bwrMinVersionMobileBrowserMap['Opera mini'] = [7.5, '/media/img/vivacom/content/75x75 Icons-09.png']; bwrMinVersionMobileBrowserMap['Android'] = [4, '/media/img/vivacom/content/75x75 Icons-05.png']; bwrMinVersionMobileBrowserMap['Firefox'] = [68, '/media/img/vivacom/content/75x75 Icons-07.png']; bwrMinVersionMobileBrowserMap['FacebookIOS'] = [7, '/media/img/vivacom/content/75x75 Icons-10.png']; var b = new Browser(bwrMinVersionDesktopBrowserMap, bwrMinVersionMobileBrowserMap, messages.browserPopupMessage, messages.browserPopupVersion); b.checkBrowser(); backend = { url: '' } /** * Open pop-up if there is cookie("login"). */ if ($.cookie('login') == 'disabled') { // In case login is disabled display proper message. $("#modalAccountBlocked").modal("show"); let isBG = $('#acc-blocked-locale').val() === "BG"; isBG ? $("#blockedAccRedirect").attr('href', 'https://www.vivacom.bg/bg/residential/kontakti') : $("#blockedAccRedirect").attr('href', 'https://www.vivacom.bg/en/about/contacts'); // Remove cookie after pop-up is shown. $.removeCookie('login', {path: '/'}); } if ($.cookie('login') == 'cancelledOrInactive') { // In case login is disabled display proper message. $("#modalAccountBlockedCancelledInactive").modal("show"); // Remove cookie after pop-up is shown. $.removeCookie('login', {path: '/'}); } if ($.cookie('login') == 'shoppingNotAllowed') { // In case the shopping is not allowed - display popup message $("#shoppingNotAllowedModal").modal("show"); // Remove cookie after pop-up is shown. $.removeCookie('login', {path: '/'}); } </script> <div class="modal fade custom-modal temporary-locked-account-dialog" id="modalAccountDeleted" role="dialog"> <div class="modal-dialog alert-pop-up-modal-dialog"> <button type="button" class="btn-close modal-btn-close" data-dismiss="modal" aria-label="btn_close"> <em class="vivacom-icon icon-close_x"><span style="opacity:0;">buttonClose</span></em> </button> <div class="modal-content"> <div class="modal-body"> <h2 aria-hidden="true">modal-body</h2> </div> </div> </div> </div> <input type="hidden" id="language" value="bg_BG"> <script type="text/javascript"> var modelData = {}; $(document).ready(function () { $.ajax({ url: nemesis.contextPath + "/help/settings/brands", success: function (response) { modelData = response; var modelHtmlElement = $("#brand"); modelHtmlElement.empty(); modelHtmlElement.append('<option style="display: none" disabled selected> </option>'); if (response.length > 0) { for (var i = 0; i < response.length; i++) { var toAdd = '<option value="' + response[i].code + '">' + response[i].brand + "</option>"; modelHtmlElement.append(toAdd); } } } }); $('#sendMenualSettings').text($('#send-manual-settings-btn-text').val()); $('#brandLabel').text($('#brand-dropdown-text').val()); $('#modelLabel').text($('#model-dropdown-text').val()); $('#chooseBrandErrorContainer').text($('#manual-settings-choose-brand-error').val()); $('#chooseModelErrorContainer').text($('#manual-settings-choose-model-error').val()); $('#internetData').text($('#manual-settings-internet-data').val()); $('#smsSettings').text($('#manual-settings-sms').val()); $('#mmsSettings').text($('#manual-settings-mms').val()); $('#generalSettings').text($('#manual-settings-general').val()); brandChangedEvent(); $("#chooseModelErrorContainer").hide(); $("#chooseBrandErrorContainer").hide(); _addMissingArrows(); // Hide all sections hideAllSections(); $(document).on("click", ".js-manual-settings", fetchManualSettings); $(document).on("change", "#brand", brandChangedEvent); $(document).on("change", "#model", modelChangedEvent); }); /* Hide all sections */ function hideAllSections() { $('#internetDiv').hide(); $('#smsDiv').hide(); $('#mmsDiv').hide(); $('#generalDiv').hide(); } /* Change picture for given model. */ function changeModelPicture(modelCode) { var imgSrc = ''; var altText = ''; var title = ''; var longDesc = ''; for (var i = 0; i < modelData.length; i++) { if (modelData[i].code == modelCode) { imgSrc = modelData[i].pictureViewUrl; altText = modelData[i].altText; title = modelData[i].title; longDesc = modelData[i].longdesc; break; } } $("#modelImg").attr("src", imgSrc); $("#modelImg").attr("alt", altText); $("#modelImg").attr("title", title); $("#modelImg").attr("longDesc", longDesc); } /* Add up/down arrows to all select2 components ( and Model dropdown too ).*/ function _addMissingArrows() { $(".select2.select2-container.select2-container--default .select2-selection--single .select2-selection__arrow b") .replaceWith('<em class="vivacom-icon icon-arrow_down input-with-select-arrow-down"></em>'); } function modelChangedEvent() { if (getSelectedModelCode() == -1) { $("#chooseModelErrorContainer").show(); } else { $("#chooseModelErrorContainer").hide(); } changeModelPicture(getSelectedModelCode()); hideAllSections(); _addMissingArrows(); } /* Fill values for model dropdown. */ function brandChangedEvent() { if (getSelectedBrandCode() == -1) { $("#chooseBrandErrorContainer").show(); } else { $("#chooseBrandErrorContainer").hide(); } var selectedBrandOption = $("#brand option:selected")[0]; if (selectedBrandOption && selectedBrandOption.text != '') { $.ajax({ url: nemesis.contextPath + "/help/settings/models/" + selectedBrandOption.value, success: function (response) { modelData = response; var modelHtmlElement = $("#model"); modelHtmlElement.empty();//.trigger("change"); modelHtmlElement.append('<option style="display: none" disabled selected> </option>');//.trigger("change"); if (response.length > 0) { for (var i = 0; i < response.length; i++) { var toAdd = '<option value="' + response[i].code + '">' + response[i].modelName + "</option>"; modelHtmlElement.append(toAdd).trigger("change"); } } _addMissingArrows(); // Remove picture image src changeModelPicture(); hideAllSections(); } }); } } /* Fetch manual settings from server */ function fetchManualSettings() { var modelCode = getSelectedModelCode(); var brandCode = getSelectedBrandCode(); _addMissingArrows(); if (brandCode == -1 || modelCode == -1) { if (modelCode == -1) { $("#chooseModelErrorContainer").show(); } if (brandCode == -1) { $("#chooseBrandErrorContainer").show(); } return; } $("#chooseModelErrorContainer").hide(); $("#chooseBrandErrorContainer").hide(); hideAllSections(); $.ajax({ url: nemesis.contextPath + "/help/settings/fetch/" + modelCode, success: function (response) { // Show / hide Internet section if (response.internet) { $("#internet-settings").html(response.internet); $("#internetDiv").show(); } // Show / hide Sms section if (response.sms) { $("#sms-settings").html(response.sms); $("#smsDiv").show(); } // Show / hide Mms section if (response.mms) { $("#mms-settings").html(response.mms); $("#mmsDiv").show(); } // Show / hide General section if (response.general) { $("#general-settings").html(response.general); $("#generalDiv").show(); } } }); } /* Get selected model code */ function getSelectedModelCode() { var data = $("#model").select2().find(":selected").data(); if (data) { var id = data.data.id; if (id.length > 0) { return id; } } return -1; } /* Get selected brand code */ function getSelectedBrandCode() { var data = $("#brand").select2().find(":selected").data(); if (data) { var id = data.data.id; if (id.length > 0) { return id; } } return -1; } </script> <div id='chat_div'></div> </body> </html>

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