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SIM Free Refurbished Phones Warranty Terms and Conditions | EE
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aem-GridColumn aem-GridColumn--default--12"> <div id="article-hero-banner" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="article-hero-banner aem-GridColumn aem-GridColumn--default--12"> <div class="lc-Surface lc-SurfaceEE lc-SurfaceEE--yellowBackground"> <div class="lc-Container lc-Container--horizontalPaddingM lc-Container--verticalPaddingL lc-Container--verticalPaddingXL--breakpointL lc-Container--verticalPaddingXL--breakpointXL article-hero-banner--title"> <h1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeXL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">SIM free refurbished phones warranty terms and conditions</h1> </div> </div> </div> </div> </div> </section> <section class="container responsivegrid article-page-hub-module aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--newline aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-help-recognition-module" class="cmp-container"> </div> </section> <aside class="container responsivegrid article-right-section-one aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--3 aem-GridColumn--offset--default--1"> <div id="article-right-section-one" class="cmp-container"> <div class="article-quick-links"> <div class="article-quick-links--container" id="article-quick-links--container"> <h2 class="article-quick-links--heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft hide">In this article:</h2> <div class="article-quick-links--desktop hide"></div> <div class="article-quick-links--mobile hide"></div> </div></div> </div> </aside> <section class="container responsivegrid article-page-intro aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="container-eaa7fdb121" class="cmp-container"> <div class="article-intro"> </div> <div class="richtext"> <span class="help-richText"><p><strong>Version:</strong>聽 1<br /> <strong>Date:</strong>聽 15 July 2024</p> </span> </div> </div> </section> <article class="container responsivegrid article-page-section aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-page-content" class="cmp-container"> <div class="aem-Grid aem-Grid--6 aem-Grid--default--6 aem-Grid--phone--10 "> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">Key Facts</h2> <div id="article-section-5cba8e5c9a" class="cmp-container"> <div class="richtext"> <span class="help-richText"><div class="help-richText bullet-list"><ul><li>The warranty is only available with SIM free refurbished phones, purchased directly from EE</li><li>You will benefit from the warranty for 12 months from when receive item</li><li>This warranty does not cover damage or wear and tear</li><li>This warranty does not replace or affect your statutory rights in any way</li><li>It does not cover any phones not supplied to you by us (including phones repaired under third-party insurers)</li></ul> </div> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">Who is covered?</h2> <div id="article-section-a65179da52" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>The warranty is only available with SIM free refurbished phones, purchased directly from EE.</p> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What is covered?</h2> <div id="article-section-a6a89865a1" class="cmp-container"> <div class="richtext"> <span class="help-richText"><div class="help-richText bullet-list"><ul><li>Your warranty only covers the original phone supplied to you by EE or any phone EE has agreed to cover</li><li>If your phone suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free (save for costs relating to transport, removal and/or installation of the product), including all parts and labour. Electrical or mechanical breakdown means the phone developing a fault through normal use</li></ul> </div> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What is not covered?</h2> <div id="article-section-80d497b3ee" class="cmp-container"> <div class="richtext"> <span class="help-richText"><div class="help-richText bullet-list"><ul><li>Any device other than the refurbished phone you have purchased directly from EE in the EE Shop</li><li>Any repairs if your phone is damaged as well as faulty</li><li>Wear & Tear, rusting or other deterioration due to normal use or exposure, or where you have failed to follow the manufacturer鈥檚 instructions</li><li>Any damage to hardware or software, e.g. if the phone has been dropped or a virus has infiltrated your phone</li><li>Any fault caused by any unauthorised modifications or alterations to the functionality of your phone</li><li>Any fault caused by any portable external storage media such as memory cards, USB memory sticks, or other digital recording equipment</li><li>Lost or stolen phones</li><li>Cosmetic damage, such as scratches, dents, corrosion or other cosmetic damage whether external or internal, where the function of the product is unaffected</li><li>Accidental damage, liquid damage, improper handling</li><li>Pixel spots (tiny or dark or bright spots that may become visible on a screen)</li><li>Consumables such as storage media</li><li>Servicing, inspecting or cleaning of the phone</li><li>Malfunction caused by routine servicing, inspection, maintenance, dismantling or cleaning the phone, or if any repairs have been carried out by persons not authorised by EE or the relevant manufacturer</li><li>Any apps, software or data installed on your phone such as phone numbers, ringtones, or music</li><li>If any serial number has been removed or defaced</li><li>Costs relating to transport, removal and/or installation of the product</li><li>Use of the product as part of a business, trade or profession</li></ul> </div> <p>If we repair or replace your phone under this warranty, we warrant that repair for the defect concerned, or the replacement phone, for the remaining time of the warranty. </p> <p>In the event that we (in our reasonable opinion) deem that the phone is beyond repair, or if for any reason we can鈥檛 repair it, we will instead offer you a replacement phone from refurbished stock. If we are not able to provide an exact replacement, we will provide a suitable alternative (of the same or higher value).</p> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">What if there is a fault and damage?</h2> <div id="article-section-5e18a1ccea" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>The warranty does not cover any repairs if your phone is damaged as well as faulty. You may be able to pay to have any damage repaired or make a claim under any insurance you may have that covers the damage.</p> </span> </div> </div> </div> </div> <div class="article-section container responsivegrid aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--default--6"> <div class="article-section-container lc-Container lc-Container--verticalPaddingM"> <h2 class="article-section-heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--weightBold lc-HeadingEE--textAlignLeft">How to arrange a repair under the warranty</h2> <div id="article-section-eb6a375f73" class="cmp-container"> <div class="richtext"> <span class="help-richText"><p>We'll let you know your options if you bring your phone into a store. Alternatively, call <strong>150</strong> from an EE phone or <strong>07953</strong> <strong>966</strong>聽<strong>150</strong> from any other phone. If you bring your faulty phone into an EE store, the agent will send the phone off to be assessed and repaired if appropriate. If the fault is covered by the warranty, we will either fix it or if we can鈥檛, we will arrange for a replacement to be sent to you (this will be a fully refurbished phone). The repaired or replacement phone will be sent to you within 14 days.</p> <p>We will contact you if the warranty doesn鈥檛 cover the repair needed. Before sending your phone in for repair, please make your own backup copy of anything stored on it, remove all personal information, disable all security passwords, and Apple Find My iPhone (or equivalent) functionalities. The contents of the storage media may be erased, replaced and /or reformatted while the repair is being done. The cost of installing or re-purchasing any content such as data, music, photos, apps, or software is not covered.</p> </span> </div> </div> </div> </div> </div> </div> </article> <section class="container responsivegrid article-feedback-section aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--10 aem-GridColumn aem-GridColumn--offset--phone--1 aem-GridColumn--default--6 aem-GridColumn--offset--default--1"> <div id="article-feedback-section" class="cmp-container"> <div class="experiencefragment"> <div id="experiencefragment-1f1a803c1a" class="cmp-experiencefragment cmp-experiencefragment--article-feedback"> <div id="container-b7feeaf2d3" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="article-feedback aem-GridColumn aem-GridColumn--default--12"> <div class="article-feedback--container lc-Container lc-Container--verticalPaddingM"> <div class="lxp-Divider lxp-Divider--color-disabled lxp-Divider--width-m"></div> <div class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeL"></div> <div class="article-feedback--question"> <h2 class="article-feedback--heading lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--weightBold lc-HeadingEE--textAlignCentre">Was this article helpful?</h2> <div class="article-feedback--icon-container"> <button class="lc-IconButton-wrapper lc-IconButtonEE-wrapper article-feedback--icon article-feedback--icon-yes" type="button" aria-labelledby="feedback-yes" data-analytics-link="no track"> <span class="lc-IconButton lc-IconButtonEE lc-IconButtonEE--onWhiteSurface lc-IconButtonEE--backdropTransparent lc-IconButtonEE--styleVariantSecondary"> <span class="lc-IconButton-content"> <svg class="lc-IconEE lc-IconEE--sizeM article-feedback--icon-hover" aria-hidden="true"> <use xlink:href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-up" href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-up"></use> </svg> </span> </span> <span class="lc-IconButtonEE-labelOutside lc-IconButtonEE-labelOutside--onWhiteSurface lc-IconButtonEE-labelOutside--backdropTransparent lc-IconButtonEE-labelOutside--styleVariantSecondary" id="feedback-yes"> Yes </span> </button> <button class="lc-IconButton-wrapper lc-IconButtonEE-wrapper article-feedback--icon article-feedback--icon-no" type="button" aria-labelledby="feedback-no" data-analytics-link="no track"> <span class="lc-IconButton lc-IconButtonEE lc-IconButtonEE--onWhiteSurface lc-IconButtonEE--backdropTransparent lc-IconButtonEE--styleVariantSecondary"> <span class="lc-IconButton-content"> <svg class="lc-IconEE lc-IconEE--sizeM article-feedback--icon-hover" aria-hidden="true"> <use xlink:href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-down" href="/etc.clientlibs/help-experience/clientlibs/clientlib-site/resources/loop-ee-icons.svg#lc-IconEE-thumbs-down"></use> </svg> </span> </span> <span class="lc-IconButtonEE-labelOutside lc-IconButtonEE-labelOutside--onWhiteSurface lc-IconButtonEE-labelOutside--backdropTransparent lc-IconButtonEE-labelOutside--styleVariantSecondary" id="feedback-no"> No </span> </button> </div> </div> <div class="article-feedback--message lc-HeadingEE--weightBold lc-TextEE--sizeL article-feedback--hide">Thank you for your feedback!</div> <div class="article-feedback--form article-feedback--hide"> <div class="lc-Grid lc-Grid--verticalAlignMiddle lc-Grid--gutterM help--justifyContentCenter"> <div class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--s-24-24"> <fieldset class="lc-FormControl lc-FormControlEE"> <legend class="lc-FormControl-label lc-HeadingEE--sizeS">Sorry about that! 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