Frequently Asked Questions | Samsung Business

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an-la="login">Sign in/Create Account <span class="icon-wrap"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> </li> <li> <a href="https://www.samsung.com/us/web/business/search-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="track your orders"> Track Your Orders </a> </li> </ul> </div> </li> <li class="gnb__logout after-login-context" style="display:none;"> <a class="gnb__logout-btn" href="javascript:void(0)" role="button" aria-label="Log Out" aria-expanded="false"> <span class="hidden">Open My Menu</span> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g transform="translate(-1380 -22) translate(1380 22)"> <circle cx="18" cy="18" r="18" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </a> <div class="gnb__login-layer"> <a class="gnb__user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="user name"> <span class="gnb__user-image"> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g> <g transform="translate(-1216 -91) translate(1200 64) translate(16 27)"> <circle cx="16" cy="16" r="16" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(8 8)"/> </g> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu"> <li> <a href="https://www.samsung.com/us/business/account/info/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="account info"> Account Info </a> </li> <li> <a href="/us/web/business/my-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my orders"> My Orders </a> </li> <li> <a href="/us/web/business/my-subscriptions/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my subscriptions"> My Subscriptions </a> </li> <li> <a href="/us/web/business/my-quotes/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my quotes"> My Quotes </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="logout">Log Out</a> </li> </ul> </div> </li> </ul>  <div class="gnb__utility-mobile"> <ul class="gnb__utility-menu before-login-context"> <li> <a href="javascript:;" data-linkinfo="//www.samsung.com/us/business/account/login/" class="gnb__utility-link loginBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="login"> Sign in/Create Account <span class="icon-wrap"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> </li> <li> <a href="https://www.samsung.com/us/web/business/search-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="track your orders"> Track Your Orders </a> </li> </ul>  <a class="gnb__user-name after-login-context" href="https://account.samsung.com/membership/contents/profile/profile-gate" style="display:none;" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="user name"> <span class="gnb__user-image"> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g transform="translate(-1380 -22) translate(1380 22)"> <circle cx="18" cy="18" r="18" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu after-login-context" style="display:none;"> <li> <a href="https://www.samsung.com/us/business/account/info/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="account info"> Account Info </a> </li> <li> <a href="/us/web/business/my-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my orders"> My Orders </a> </li> <li> <a href="/us/web/business/my-subscriptions/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my subscriptions"> My Subscriptions </a> </li> <li> <a href="/us/web/business/my-quotes/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="my quotes"> My Quotes </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="logout">Log Out</a> </li> </ul> </div>  </div> </div> <a class="gnb__menu-close" href="javascript:void(0)" role="button" an-tr="nv00_gnb--image-action" an-ca="navigation" an-ac="gnb" an-la="gnb:close"> <span class="hidden">Close Menu</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </a> </div> <div class="gnb__mobile-dimmed" aria-hidden="true">  </div> <form id="signInForm" name="signInForm" method="get" action="//www.samsung.com/us/business/account/login/"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="//us.ecom.samsung.com/v2/sso/user/logout"> <input type="hidden" name="client_id"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="logoutURL" id="logoutURL" value="//us.ecom.samsung.com/v2/sso/user/logout"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="false"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/>  <div class="layer_popup" id="confirmPopup" style="display:none;"> <div id="popup-type02" class="popAlign"> <div class="popup_wrap"> <h2 class="pop-tit"></h2> <p class="msg-text tc"></p> <div class="pop-btn"> <a href="javascript:void(0)" class="button login-leave-btn" title="No Access OK">OK</a> </div> <button class="close-button icon-close-x login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true" tabindex="0"> <span class="blind">No Access Close</span> </button> </div> </div> </div> <div class="layer_popup" style="display: none;"> <div id="popup_alert" class="popup-nextgen-type popAlign" tabindex="0" data-focus-id="shop-popover-wrap" data-tab-previous="shop-popover-close"> <div class="popup_wrap"> <p class="msg-text tc"></p> <div class="pop-btn"> <a href="javascript:void(0);" class="button alert-ok-button" data-popup="close" title="">OK</a> </div> <button class="close-button icon-close-x" data-focus-id="shop-popover-close" data-tab-next="shop-popover-wrap" data-popup="close" data-tab-disable="true" tabindex="0"> <span class="blind">Layer Popup Close</span> </button> </div> </div> </div> <div class="gnb__mobile-dimmed">  </div> </div> </div> </nav> <div class="layer-popup-dim layer-popup-dim--gnb" style="display:none"> </div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart" role="dialog" style="display:none"> <div class="layer-popup__inner"> <div class="layer-popup__contents"> <svg class="icon icon--information" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__information-text">Your cart is empty.</p> </div> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"> <a class="cta cta--contained cta--black gnb-js-layer-close" href="javascript:;" title="" an-tr="nv00_gnb--text-cart" an-ca="other interaction" an-ac="cart is empty:ok" an-la="cart is empty:ok">OK</a> </div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock" role="dialog" style="display:none"> <div class="layer-popup__inner"> <div class="layer-popup__contents"> <svg class="icon icon--information" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__information-text">Sorry, there is insufficient stock for your cart.</p> </div> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"><a class="cta cta--contained cta--black gnb-js-layer-close" href="javascript:;">OK</a></div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct" role="dialog" style="display:none"> <div 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class="gnb-search__result-title">Popular Keyword</h3> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">Search History</h3> <button class="gnb-search__btn--history-clear" an-tr="search layer-frequently-asked-questions-clear all-search" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list" role="list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap" role="list"> <h3 class="hidden">recommended search</h3> </div> <button class="gnb-search__btn--close" an-tr="search layer-frequently-asked-questions-close-search" an-ca="search" an-ac="search layer" an-la="close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="gnb-search__looping--end" tabindex="0"></div> </section>  </div> <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="bu-nv-g-lnb aem-GridColumn aem-GridColumn--default--12"> <div class="lnb-nav lnb-nav--bg-black lnb-nav__multiple-cta lnb-nav--default lnb-nav--sticky lnb-nav--title-align-left"> <div class="lnb-nav__inner"> <div class="lnb-nav__default-wrapper"> <div class="lnb-nav__title"> <a class="lnb-nav__menu-title" target="_self" an-tr="nv15_lnb-frequently-asked-questions-image-logo" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:explore faqs"> <span><p>Explore FAQs</p> </span> </a> </div> <div class="lnb-nav__cta-mobile bg-black"> <a title="Ready to buy?" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi"> Ready to buy? </a> </div> <div class="lnb-nav__cta-mobile-wrapper bg-black"> <div class="triangle-up"></div> <a class="lnb-nav__cta-inner" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:"> <img class="lnb-nav__cta-img" src="//images.samsung.com/is/content/samsung/assets/us/business/icons/B2B_anchor_nav_shop_30x28px_B.svg"/> <div class="lnb-nav__cta-text"></div> </a> <span class="lnb-nav__cta-line"></span> <a class="lnb-nav__cta-inner" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:"> <img class="lnb-nav__cta-img" src="//images.samsung.com/is/content/samsung/assets/us/business/icons/B2B_anchor_nav_contact_30x28px_B.svg"/> <div class="lnb-nav__cta-text"></div> </a> <span class="lnb-nav__cta-line"></span> </div> <div class="lnb-nav__nav-wrap mo-dropdown"> <button type="button" class="swiper-menu-prev" an-tr="nv15_lnb-frequently-asked-questions-image-arrow" an-ca="indication" an-ac="carousel" an-la="carousel:arrow:left"> <svg class="icon" focusable="false"> <use href="#previous-regular" xlink:href="#previous-regular"></use> </svg> </button> <span class="swiper-menu-prev-bg"></span> <span class="swiper-menu-prev-gradation"></span> <div class="lnb-nav__nav swiper-container"> <button type="button" class="mo-dropdown-button" aria-haspopup="listbox" aria-expanded="false"> <span>Explore faqs</span> <svg class="icon plus" focusable="false" aria-hidden="true"> <use xlink:href="#plus-bold" href="#plus-bold"></use> </svg> <svg class="icon minus" focusable="false" aria-hidden="true"> <use xlink:href="#minus-bold" href="#minus-bold"></use> </svg> </button> <div class="swiper-wrapper"> <div class="lnb-nav__item swiper-slide "> <a href="#RETURNS_AND_REFUNDS" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:returns and refunds"> <span>Returns and refunds</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#ORDERS" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:orders"> <span>Orders</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#SHIPPINGANDDELIVERY" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:shipping and delivery"> <span>Shipping and delivery</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#PAYMENTS" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:payments"> <span>Payments</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#SAMSUNG_TRADE_IN_PROGRAM" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:samsung trade in program"> <span>Samsung trade-in program</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#SAMSUNGBUSINESSFINANCING" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:samsung business financing"> <span>Samsung business financing</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#SAMSUNGTAXEXEMPTIONPROGRAM" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:samsung tax exemption program"> <span>Samsung tax exemption program</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a href="#SAMSUNG_CARE_PLUS_FOR_BUSINESS" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:samsung care plus for business"> <span>Samsung Care+ for Business</span> </a> </div> <div class="lnb-nav__item swiper-slide "> <a title="Knox Manage" href="#Knox_Manage" an-tr="nv15_lnb-frequently-asked-questions-text-depth1" an-ca="navigation" an-ac="secondary navi" an-la="secondary navi:knox manage"> <span>Knox Manage</span> </a> </div> </div> </div> <button type="button" class="swiper-menu-next" an-tr="nv15_lnb-frequently-asked-questions-image-arrow" an-ca="indication" an-ac="carousel" an-la="carousel:arrow:right"> <svg class="icon" focusable="false"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> <span class="swiper-menu-next-bg"></span> <span class="swiper-menu-next-gradation"></span> </div> </div> <button class="lnb-nav__menuclose-btn"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <g fill="none" fill-rule="evenodd"> <path d="M0 0H96V96H0z"/> <path fill="#000" fill-rule="nonzero" d="M80.233 12.232L83.768 15.768 51.536 47.999 83.766 80.23 80.231 83.766 48 51.535 15.768 83.768 12.233 80.232 44.465 47.999 12.232 15.768 15.767 12.232 48 44.464z"/> </g> </svg> </button> <div class="lnb-nav__menu-wrapper"> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-white text-center text-mo-center container-width-medium" id="CONTACT_SALES"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Samsung Business Order Help Center</h2> <p class="textblock__desc" data-font-size-pc="18" data-font-size-mo="14">Get answers to frequently asked questions.<br /></p> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="RETURNS_AND_REFUNDS"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Returns and Refunds:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs su12-accordion-faqs--margin-top-normal" role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is your return policy" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is your return policy?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id069"><div class="trade-in-content" style="max-height: 1150.0px;"> <p> Samsung.com/us/business will accept return requests for purchases within the first 15 days of delivery. To start a return, confirm the product(s) are within the return period on the <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank"><u>My Business Orders</u></a> page or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank"><u>Track Your Orders</u></a> page and contact our Order Support team at 888-973-8252. Be sure to indicate if the return is for the full quantity or partial quantity of the items in the order. Kindly note that the return label will indicate the return of the full quantity regardless of the number of items you are returning. If the refund received is incorrect, please reach out to our Order Support team. If the return is due to damages, you will be requested to share photos of the damage prior to return approval. Products outside of the return period are not eligible for a refund. <br /> <br /> <u><b>Once an RMA has been issued, you have 15 days to return the items to ensure your refund is processed in a timely manner.</b></u> <br /> <br /> All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise. If the original packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label. <br /> <br /> If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items including the item that was paid for, must be returned together to get a full refund. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional item. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how to return" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How to return?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id14"><div class="trade-in-content" style="max-height: 450.0px;"> <p> Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. To start a return, confirm the product(s) are within the return period on the <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank"><u>My Business Orders</u></a> page or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank"><u>Track Your Orders</u></a> page and contact our Order Support team at 888-973-8252. Be sure to indicate if the return is for the full quantity or partial quantity of the items in the order. Kindly note that the return label will indicate the return of the full quantity regardless of the number of items you are returning. If the refund received is incorrect, please reach out to our Order Support team. Products outside of the return period are not eligible for a refund. <br /> <br /> After initiating your return, be sure to follow the instructions to ship your return back to Samsung. You will receive a notification to your e-mail address once we have confirmed receipt of your return. An additional e-mail will be sent once the return has been completed and a refund is sent to your original payment method. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when will my refund be reflected in my original payment method" role="listitem"> <h4> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When will my refund be reflected in my original payment method?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h4> <div class="su12-accordion-faqs__contents" id="anchor-id243"><div class="trade-in-content" style="max-height: 250.0px;"> <p> From the time the return is shipped, it can take up to 7-10 business days for the refund to be sent to your original payment method. Please contact your bank or payment service provider to know when the refund will post to your account. <br /> <br /> An e-mail will be sent to you once the return has been completed and a refund is sent to your original payment method. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what should i do if i receive a damaged product" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What should I do if I receive a damaged product?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id35"><div class="trade-in-content" style="max-height: 320.0px;"> <p> After initiating your return, be sure to follow the instructions to ship your return back to Samsung. You will receive a notification to your e-mail address once we have confirmed receipt of your return. An additional e-mail will be sent once the return has been completed and a refund is sent to your original payment method. <br /> <br /> We do our best to ensure that the product we send you is in new condition. If you receive a damaged item, confirm the product(s) are within the return period on the <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank"><u>My Business Orders</u></a> page or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank"><u>Track Your Orders</u></a> page and contact our Order Support team at 888-973-8252. <br /> <br /> If you are within 1 year of purchase, <a href="https://www.samsung.com/us/support/service/" target="_blank"><u>Click here</u></a> for further support from our Warranty Support team. </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="ORDERS"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Orders:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is my order status" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is my order status?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id080"><div class="trade-in-content" style="max-height: 200.0px;"> <p> </p><ul> <li>• If you have a Samsung account, go to <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders</u></a> page and check your order status.</li> <li>• If you placed a guest order, you can go to <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank" class="bu-g-external"><u>Track Your Orders</u></a> page and enter your Order ID and Mobile Number, plus one of shipping zip code, billing zip code or phone number, to check your order status.</li> </ul> <p></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i track my order" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I track my order?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id182"><div class="trade-in-content" style="max-height: 150.0px;"> <p> Once your order ships, you will receive an e-mail with information to track your package. You can also track your package in either <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders</u></a> or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank" class="bu-g-external"><u>Track Your Orders</u></a> page. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:why is my order late" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Why is my order late?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id292"><div class="trade-in-content" style="max-height: 160.0px;"> <p> We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:why is my order missing items" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Why is my order missing items?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id33"><div class="trade-in-content" style="max-height: 100.0px;"> <p> Products may ship separately. Check your <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders</u></a> or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank" class="bu-g-external"><u>Track Your Orders</u></a> page for shipping updates to track any individual items. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:why was my order cancelled" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Why was my order cancelled?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id416"><div class="trade-in-content" style="max-height: 160.0px;"> <p> </p><ul> <li>• If your order was cancelled, we will send you an e-mail notification with a reason.</li> <li>• Please review the notification for further instructions.</li> </ul> <p></p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="SHIPPINGANDDELIVERY"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Shipping and Delivery:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i hold my package at a fedex location" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">Can I hold my package at a FedEx location?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id081"><div class="trade-in-content" style="max-height: 150.0px;"> <p> </p><ul> <li>• For your security, the option to hold your package at a FedEx location is unavailable.</li> <li>• If FedEx is unable to deliver your order on their first try, they will make two additional attempts.</li> </ul> <p></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:will my items ship at the same time" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Will my items ship at the same time?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id172"><div class="trade-in-content" style="max-height: 100.0px;"> <p> Your items may ship and be delivered separately. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:where do you ship to" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Where do you ship to?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id278"><div class="trade-in-content" style="max-height: 400.0px;"> <p> </p><ul> <li>• We will ship your order to any of the 50 states in the U.S.**</li> <li>• We do not ship internationally or to Postal Box or Freight Forwarding addresses.</li> </ul> <br /><br /> **Larger products that require Standard Freight Delivery can only be shipped to the 48 contiguous states. Orders may be placed from outside the United States for shipment to addresses within the 48 or 50 U.S. States (dependent on the product or products being ordered). We do not ship to territories outside of the United States (example: Puerto Rico or United States Virgin Islands). <p></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when will my order be delivered" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When will my order be delivered?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id318"><div class="trade-in-content" style="max-height: 100.0px;"> <p> Check the delivery date under SCHEDULED DELIVERY in <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders</u></a> page. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when will my order ship" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When will my order ship?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id478"><div class="trade-in-content" style="max-height: 250.0px;"> <p> </p><ul> <li>• Orders received before 1 PM PST daily are processed and shipped within 3 business days of payment authorization.</li> <li>• On occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time.</li> </ul> <p></p> <br /><br /> <p> You can always check shipping status in <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders</u></a> or <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank" class="bu-g-external"><u>Track Your Orders</u></a> page. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what shipping options are available" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What shipping options are available?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id548"><div class="trade-in-content" style="max-height: 250.0px;"> <p> </p><ul> <li>• We work with a number of carriers to deliver your product by the delivery date provided at checkout. All products include free standard shipping, and you may get to choose a different shipping method. </li><li>• If you like to get your product sooner after it ships out, please proceed to checkout and select from the available shipping methods. Delivery time and and cost will vary.</li> </ul> <p></p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what if my order requires a signature and i am not available" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What if my order requires a signature and I am not available?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id620"><div class="trade-in-content" style="max-height: 250.0px;"> <p> </p><ul> <li>• Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt.</li> <li>• After three delivery attempts, our couriers will return your order to us and we will refund your account. This can take up to seven to ten business days after the return has been delivered and processed back to us.</li> <p></p> </ul></div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:why is my shipment delayed" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Why is my shipment delayed?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id711"><div class="trade-in-content" style="max-height: 150.0px;"> <p> Due to unprecedented times, our shipping partners may experience delays. We apologize for any inconveniences and appreciate your patience. Once your order has shipped you will be notified via email of the status of your order. </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="PAYMENTS"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Payments:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i pay" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">How can I pay?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id072"><div class="trade-in-content" style="max-height: 460.0px;"> <p> </p><ul> <li>• Credit & Debit Cards*</li> <li>• PayPal</li> <li>• Amazon Pay</li> <li>• Samsung Business Financing**</li> <li>• Affirm Financing**</li> <br /><br /> *Visa, MasterCard, Discover, American Express, Diner's Club, JCB.<br /> **Financing is available for select products. <p></p> </ul></div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when does my payment method get charged" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When does my payment method get charged?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id164"><div class="trade-in-content" style="max-height: 250.0px;"> <p> Samsung will not charge you until your order has been shipped. When you place your order, a hold for the funds will be put on your card for the total amount, plus all taxes, fees, and shipping charges, if any. <br /><br /> Note: Orders placed with PayPal are charged right after the order has been placed. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i update my subscription payment method" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I update my subscription payment method?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id223"><div class="trade-in-content" style="max-height: 150.0px;"> <p> To update your subscription payment method, sign into your Samsung Account tied to your subscription. Go to My Subscriptions, select View Details, and update your information. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:do i need a samsung business account to make payment" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Do I need a Samsung Business Account to make payment?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id370"><div class="trade-in-content" style="max-height: 100.0px;"> <p> You only need a Samsung Business Account to make a payment if you’re taking advantage of tier pricing, Samsung Business Financing or Affirm Financing. </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="SAMSUNG_TRADE_IN_PROGRAM"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Business Trade-In Program:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is the samsung business trade in program" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is the Samsung Business Trade-In Program?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id05"><div class="trade-in-content" style="max-height: 250.0px;"> <p> The Samsung Business Trade-In Program allows customers to trade in eligible devices and receive trade-in credit towards the purchase of new qualifying Galaxy devices. Simply add the trade-in program to your purchase during check out, tell us about the devices you’ll be trading in, and complete your order. Once you receive your new devices, ship us your trade-in devices and we’ll assess their value. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how many devices can i trade in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How many devices can I trade in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id144"><div class="trade-in-content" style="max-height: 300.0px;"> <p> You may trade one device for each new qualifying Galaxy device in your business order up to the total of new qualifying devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Larger quantity purchases may need to be split across multiple orders. <br /><br /> <a href="/us/business/shop/trade-in/terms-and-conditions/"><u>Click here</u></a> for the complete Samsung Business Trade-In Program Terms and Conditions. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how much time do i have to send my trade in devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How much time do I have to send my trade-in devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id264"><div class="trade-in-content" style="max-height: 120.0px;"> <p> Usually, you will have 15 days from when you receive your new devices to ship us your trade-in devices. For specific promotions, Samsung may allow a longer period to return your trade-in device. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when will i receive my trade in credit" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When will I receive my trade-in credit?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id398"><div class="trade-in-content" style="max-height: 380.0px;"> <p> If your order is eligible for instant credit, you will receive your trade-in value in the form of a discount on the total purchase price at the time of purchase. Otherwise, on receipt of your trade-in devices, we will review the condition of each device shipped and provide you with an email detailing the final value for each device. Samsung will use commercially reasonable efforts to apply the credit to the account you used to pay for your order within ten business days after it has completed the evaluation of your trade-in devices. Please note that large orders with multiple trade-in devices may require extra time for evaluation. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:which trade ins are eligible for instant credit" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Which trade-ins are eligible for instant credit?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id429"><div class="trade-in-content" style="max-height: 280.0px;"> <p> All Samsung Business customers are eligible to receive instant credit for up to 5 trade in devices at a time. In order to receive instant credit, your trade in order must indicate a trade in quantity of 5 or less. Trades for which you have earned instant credit must be completed prior to being eligible for additional instant credit. Trade in orders that indicate a trade in quantity in excess of the allowed quantity will be issued credit after receipt & assessment of the trade in devices. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is my old device worth" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What is my old device worth?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id525"><div class="trade-in-content" style="max-height: 440.0px;"> <p> Samsung offers different trade-in values depending on which new Galaxy device model or models you purchase. The estimated value for each trade-in device will be displayed when you select the model and condition for trade in. You can refer to this estimate on your My Orders page at Samsung.com. Once your devices are received, Samsung will assess their condition. The value provided for each device will be based on Samsung’s assessment of the conditions of the devices received. If you received instant credit and your devices are assessed to be worth less than the instant credit already provided, we will charge the difference in value to the payment method you used to place your order. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i know if my devices are eligible" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I know if my devices are eligible?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id61"><div class="trade-in-content" style="max-height: 970.0px;"> <p> Each trade-in device must meet the following eligibility requirements: </p> <br /> <ul> <li>• Each device must power on, hold a charge, and not power off unexpectedly</li> <li>• Each device must have a functioning display with no black spots, dead pixels, or pixilation of any kind</li> <li>• Each device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to: multiple scratches, dents, or dings, water damage, or corroded charging port, SIM, or battery terminal contacts. If a Cracked Screen Offer applies (see below), each device may have a cracked front screen, but all other conditions apply</li> <li>• Each device must not be on a blacklist of any kind</li> <li>• At the time of trade-in, you must be the owner of each device; leased devices are not eligible</li> <li>• Security Screen Lock, Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on each device</li> <li>• You must <a href="https://www.samsung.com/us/support/answer/ANS00062029/" target="_blank" class="bu-g-external"><u>perform a factory reset</u></a> on each device before sending to Samsung. All data and any linked accounts (personal and business) must be removed.</li> <li>• Each device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations. The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.</li> </ul> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what happens if i dont send in a device" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What happens if I don’t send in a device?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id787"><div class="trade-in-content" style="max-height: 320.0px;"> <p> If you decide after you make your purchase that you don’t want to trade in some or all of your old devices, just keep them. However, you will not receive any trade-in value for devices that Samsung does not receive. If you received instant credit for any device, we will charge the value of the applicable instant credit to the same payment method you used to place your order at the conclusion of the trade-in window (15 days, unless a longer period is given as part of a promotion). </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:does the business trade in program accept devices with cracked screens" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Does the business trade-in program accept devices with cracked screens?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id82"><div class="trade-in-content" style="max-height: 150.0px;"> <p> Yes, we provide trade-ins for cracked devices (see Cracked Screen Offer below). However, in order to qualify, there must be no cracks in the device other than the screen. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what happens if samsung determines that my trade in device does not meet eligibility conditions or is not an eligible device for this promotion" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What happens if Samsung determines that my trade-in device does not meet eligibility conditions or is not an eligible device for this promotion?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id951"><div class="trade-in-content" style="max-height: 450.0px;"> <p> We evaluate each trade-in device when received to determine the final trade-in value, which may differ from the estimated trade-in value you were provided when you placed your order. <br /><br /> If we determine that a trade-in device does not meet the conditions for acceptance described above or if we cannot accept your device under the terms of this promotion because it is ineligible, <b>we cannot return the device, and will not provide any trade-in credit to you.</b> If you received instant credit for that device, we will charge the value of the applicable instant credit to the same payment method you used to place your order. Ineligible devices will be recycled responsibly. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i get my old devices back if they are not accepted for trade in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I get my old devices back if they are not accepted for trade-in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1039"><div class="trade-in-content" style="max-height: 500.0px;"> <p> Yes, since the trade in devices did not meet the criteria needed, you have the option to request their return to the original return address on file. This can be done by clicking the link provided in the email containing your trade in result or on the <a href="https://www.samsung.com/us/support/account/order/#/order-lookup/" target="_blank" class="bu-g-external"><u>My Orders</u></a> page and is available for 7 days after receipt of your trade in result. The instant trade-in credit you received at checkout for the devices to be returned (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchased the new phones, you will not be refunded for the devices. <br /><br /> <u>If your rejected Trade-in Devices have damaged or swollen batteries, they are unsafe to ship and cannot be returned to you.</u> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is a cracked screen offer" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What is a Cracked Screen Offer?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1121"><div class="trade-in-content" style="max-height: 440.0px;"> <p> In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracked screens as devices that are eligible for trade in (“Cracked Screen Offer”). A Cracked Screen Offer is only available if the trade-in value for your selected device displayed on Samsung’s business website. However, the device must meet all other eligibility requirements set forth above and may not have any cracks or breaks in the back, side, camera, or any other visible defects that go beyond normal wear and tear (including but not limited to: multiple scratches, dents, or dings; evidence of water damage; or corroded charging port, SIM, or battery terminal contacts). </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what device models can i trade in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What device models can I trade in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1288"><div class="trade-in-content" style="max-height: 200.0px;"> <p> During your business trade-in order, you will be presented with device models we accept as well as the current value for each model based on its condition. The types of devices eligible for business trade in may be updated at any time by Samsung, so be sure to check before completing your order. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:the devices im trading in are the ones i currently use can i still trade them in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">The devices I’m trading in are the ones I currently use. Can I still trade them in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1317"><div class="trade-in-content" style="max-height: 630.0px;"> <p> Yes! When you complete your order, Samsung will ship you your new Galaxy devices. Once you receive them, you can activate them and transfer your data, contacts, and accounts to the new devices before you ship your trade-in devices back. You can transfer your information from your old devices to your new ones using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device. <u>Please note that you have 15 days from the date you receive your new devices to ship your old devices to us</u> (unless a longer period is given as part of a promotion). <br /><br /> If you fail to send in your business trade-in devices within the trade-in window (15 days, unless a longer period is given as part of a promotion), Samsung will not provide you credit for your devices and if you received instant credit, we will charge the value of the applicable instant credit to the same payment method you used to place your order. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:the devices im trading in were purchased using an equal payment or other financing plan and i still have payments left on them can i still trade them in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">The devices I’m trading in were purchased using an equal-payment or other financing plan, and I still have payments left on them. Can I still trade them in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1450"><div class="trade-in-content" style="max-height: 150.0px;"> <p> Yes – however, please note that all remaining payments on the devices you’re trading in are your responsibility. You may also be subject to additional fees from your financing provider. Check with your current financing provider for details. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:i lease my devices can i trade them in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">I lease my devices. Can I trade them in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1565"><div class="trade-in-content" style="max-height: 150.0px;"> <p> No – leased devices are not eligible for the Business Trade-In Program unless you purchase the leased devices from the owner before trading them. Check with your lease owner for details. <br /> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:do i need to remove mdm (mobile device management) from my trade in devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Do I need to remove MDM (Mobile Device Management) from my trade in device(s)?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1645"><div class="trade-in-content" style="max-height: 100.0px;"> <p> Yes. Please remove MDM software and cancel MDM enrollment for your trade in device(s) prior to shipping them to avoid potential rejection of your trade in. <br /> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when i ship the devices im trading in to samsung should i send the charger, case or other accessories with the devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When I ship the devices I’m trading in to Samsung, should I send the charger, case, or other accessories with the devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1715"><div class="trade-in-content" style="max-height: 200.0px;"> <p> No – you should ship only the trade-in devices to Samsung. If you no longer need the accessories, discard them in accordance with your local trash and recycling regulations. No trade in value is offered on anything other than the devices. If you do ship accessories with the devices, those accessories will not be returned. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i trade in more than one device with the shipping label that was sent to me for my trade in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I trade in more than one device with the shipping label that was sent to me for my trade-in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1833"><div class="trade-in-content" style="max-height: 400.0px;"> <p> Yes – for every new device you purchase, you may trade in one eligible device. Within each order, the number of devices you trade in may not exceed the number of new devices you are purchasing. For example, if you are buying 15 new Galaxy devices, you can trade up to 15 eligible devices maximum. Additional devices provided over the order maximum will not be accepted and will not be returned. Please note that you must ship the trade-in devices in a well-padded box to ensure that no damage occurs during shipment. You are responsible for the condition of the devices until they are received by Samsung. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how should i pack and send my business trade in devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How should I pack and send my business trade-in devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1961"><div class="trade-in-content" style="max-height: 2070.0px;"> <p class="img-container"> Here are the steps to complete a successful trade-in shipment. <br /><br /> 1. Please wait until your new devices are delivered before sending your trade-in devices. <br /><br /> 2. Before sending your trade-in device, please <a href="https://www.samsung.com/us/support/owners/app/smart-switch/" target="_blank" class="bu-g-external"><u>transfer your personal and business information</u></a> from the device you will send us. <br /><br /> 3. <a href="https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device/" target="_blank" class="bu-g-external"><u>Reset your devices to factory settings</u></a> and <a href="https://www.samsung.com/au/support/mobile-devices/how-to-remove-the-lock-screen-security/" target="_blank" class="bu-g-external"><u>disable any software locks</u></a> installed on the device. We cannot accept a device for trade-in if you have not taken these steps. <br /><br /> 4. Supply your own packaging. Samsung cannot provide packaging for your trade-in order. Your pre-paid mailing label can be found and printed on your <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders page</u></a> at Samsung.com. <br /><br /> 5. You are responsible for any damage during shipment, so please pack your devices carefully. We suggest you use a segmented shipping box, pictured below, when sending multiple devices. Please be sure to pack each device with sufficient paper, foam, or plastic padding to protect it from the other items in the box in case of drops during shipping. <br /><br /> <img src="https://image-us.samsung.com/SamsungUS/samsungbusiness/shop/trade-in/Figure1a3.jpg" alt="figure1" class="faq-imgs"/> <br /><br /> <i>Figure 1: Use a segmented shipping box and wrap each device paper, foam, or plastic padding.</i> <br /><br /> 6. Tape the shipping label on one side of the package with clear tape. Be careful to remove other labels if there are any on the box. If you lose your shipping label, it is always available on your <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Business Orders page</u></a> at Samsung.com/business. <br /><br /> 7. Drop off the package only at an authorized FedEx Ship Center. We will be able to track your trade-in once when it is scanned by FedEx at the Ship Center – <i><strong>do not use a FedEx drop box.</strong></i> <a href="https://www.fedex.com/locate/" target="_blank" class="bu-g-external"><u>Find a FedEx Ship Center</u></a> near you. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i remove all of the data on my devices before i trade them in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I remove all of the data on my devices before I trade them in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2033"><div class="trade-in-content" style="max-height: 420.0px;"> <p> Refer to the user manual or support page on Samsung’s website for <a href="https://www.samsung.com/us/support/answer/ANS00062029/" target="_blank" class="bu-g-external"><u>how to do a factory reset</u></a> on your current devices prior to shipping them to Samsung. You can also refer to our <a href="https://www.youtube.com/watch?v=tFwsKwnN-o8" target="_blank" class="bu-g-external"><u>instructional video</u></a> on completing this process on the Samsung Care channel on YouTube. In addition, make sure that you remove all accounts, passwords, locks, SIM cards, and memory cards before sending the devices to Samsung. Any items such as SIM cards, memory cards, or accessories sent with your devices will not be returned. Please note that Samsung assumes no responsibility for any data you leave on your devices when you ship them to Samsung as a trade in. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what happens to my devices once i send them to samsung" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What happens to my devices once I send them to Samsung?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2190"><div class="trade-in-content" style="max-height: 400.0px;"> <p> You will receive an email from Samsung when your devices are received and evaluated. If you received instant credit, the email will inform you whether your devices qualified for full estimated value or not. If they didn’t qualify for full value, the email will explain why and show the amount that you will be charged as a result. If you didn’t receive instant credit, the email will detail the assessed value of each device. The total assessed value of your trade in will be applied to the account you used to pay for your order up to eight business days after receipt & assessment of your devices. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what if i lost or threw out the shipping label that was sent to me for my trade in" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What if I lost or threw out the shipping label that was sent to me for my trade in?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2228"><div class="trade-in-content" style="max-height: 160.0px;"> <p> If you have lost or discarded the shipping label, please log into your Samsung account and reprint the label from your <a href="https://www.samsung.com/us/web/business/my-orders/" target="_blank" class="bu-g-external"><u>My Orders page</u></a>. If you require additional assistance, please <a href="https://www.samsung.com/us/support/customer-services/" target="_blank" class="bu-g-external"><u>click here</u></a> for the available support options. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what happens if i send my trade ins and decide to return the new devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What happens if I send my trade-ins and decide to return the new devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2388"><div class="trade-in-content" style="max-height: 700.0px;"> <p> We’re sure you’ll love your new Galaxy devices but, just in case, our normal return policy applies. Samsung will refund your purchase price, but unfortunately cannot return your old devices. For this reason, we urge you not to send your trade-in device until you have received, set up, and transferred personal and business information to your new device. <br /><br /> If you return your new device, Samsung will deduct any promotional or enhanced trade-in value from the credit provided to you on acceptance of the trade-in device. You will receive the everyday trade-in value rather than the enhanced trade-in value associated with the new Galaxy purchase offer. The value of your trade in will be issued as a Samsung Business store credit which may be used to shop Samsung.com/us/business for any product. <br /><br /> If you receive any free promotional gifts with your new devices, you will have to return the gifts as well as the devices in order for your return and refund to be processed per the terms of our <a href="/us/business/shop/frequently-asked-questions/#RETURNS_AND_REFUNDS"><u>Return Policy</u></a>. <br /> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:my devices are qualified for the trade in but i would like to get some or all of them back can i get my devices back" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">My devices are qualified for the trade-in, but I would like to get some or all of them back. Can I get my devices back?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2484"><div class="trade-in-content" style="max-height: 150.0px;"> <p> No, when you ship your old devices to us and they are qualified for trade in, you transfer ownership to Samsung. We cannot return any trade-in devices accepted by the program. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i get some or all of my trade in devices back if i decide to return my new samsung devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I get some or all of my trade-in devices back if I decide to return my new Samsung devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2545"><div class="trade-in-content" style="max-height: 150.0px;"> <p> No, if you return your New Samsung Devices after you send in your trade-in devices, you cannot get your trade-in devices back and you will not receive any trade-in credit. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:will i still get any trade in value if i request to get my old trade in devices back" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Will I still get any trade-in value if I request to get my old trade-in devices back?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2620"><div class="trade-in-content" style="max-height: 240.0px;"> <p> No, the instant discount applied to your returned devices at checkout (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchase the new phones, you will not receive a refund for the devices. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how will i track the trade in devices that are being sent back to me" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How will I track the trade-in devices that are being sent back to me?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id271"><div class="trade-in-content" style="max-height: 100.0px;"> <p> Samsung will send you an email with a tracking number for the ground return shipment three to five business days after hand-off to our shipping partner. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what if i have other questions" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What if I have other questions?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2866"><div class="trade-in-content" style="max-height: 150.0px;"> <p> We’re here to help! If you require additional assistance, please visit <a href="https://www.samsung.com/us/support/order-help/" target="_blank" class="bu-g-external"><u>Samsung Customer Service.</u></a> We’ll be happy to assist you with any further questions you may have. </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="SAMSUNGBUSINESSFINANCING"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Business Financing:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is samsung business financing" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is Samsung Business Financing?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id097"><div class="trade-in-content" style="max-height: 250.0px;"> <p> Samsung Business Financing, powered by Credit Key, provides customers with more flexible ways to purchase what you need for your business today. Offering flexible term options from 30 days at 0% and up to 12 months; getting the funding you need for your purchase has never been simpler. Apply today and receive a decision in minutes <a href="https://www.samsung.com/us/web/business/express/sbf/" target="_blank" class="bu-g-external"><u>Samsung Business Financing: Apply Now</u></a>. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:who can apply to use samsung business financing" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Who can apply to use Samsung Business Financing?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id11"><div class="trade-in-content" style="max-height: 200.0px;"> <p> To be eligible, yours must be a legal, registered US business with at least $40,000 in annual business revenue. The individual or business owner applying must have a minimum FICO score of 600. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i apply for samsung business financing" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I apply for Samsung Business Financing?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id25"><div class="trade-in-content" style="max-height: 160.0px;"> <p> Please complete the short application: <a href="https://www.samsung.com/us/web/business/express/sbf/" target="_blank" class="bu-g-external"><u>Samsung Business Financing: Apply Now</u></a>. You can receive an instant decision on your purchasing limit by our third-party financial service partner(s). </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:will applying for samsung business financing affect my personal credit score" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Will applying for Samsung Business Financing affect my personal credit score?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id357"><div class="trade-in-content" style="max-height: 100.0px;"> <p> No, applying for Samsung Business Financing will not affect your personal credit score. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i apply for a credit limit increase for my samsung business financing" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I apply for a credit limit increase for my Samsung Business Financing?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id476"><div class="trade-in-content" style="max-height: 280.0px;"> <p> Yes. If you need more credit for future purchases, you can request an increased credit limit through the Credit Key <a href="https://www.creditkey.com/credit-key-increase-request" target="_blank" class="bu-g-external"><u>Line Increase Form</u></a>. You will receive notification by email of the outcome of your application. <br /><br /> To login to your account at any time, please visit the <a href="https://borrower.creditkey.com/" target="_blank" class="bu-g-external"><u>Credit Key portal</u></a>. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i add account users and designate who on my team receives invoices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I add account users and designate who on my team receives invoices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id522"><div class="trade-in-content" style="max-height: 480.0px;"> <p> Yes, you can add additional users who will be able to do things like make purchases, schedule manual payments, and have access to the payment history for your Credit Key account. This can done inside the <a href="https://borrower.creditkey.com/" target="_blank" class="bu-g-external"><u>Credit Key Borrower Portal</u></a>. </p><br /> <p>More details are available in the FAQs in your <a href="https://creditkey.zendesk.com/hc/en-us/articles/12782921820443-Adding-Users-to-your-Credit-Key-Account" target="_blank" class="bu-g-external"><u>Credit Key Account Overview</u></a>.</p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i review my credit balance and invoices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How can I review my credit balance and invoices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id657"><div class="trade-in-content" style="max-height: 120.0px;"> <p> Your current available balance, outstanding amount due and past invoices will always be available via our Samsung Business Finance partners customer login portal <a href="https://borrower.creditkey.com/" target="_blank" class="bu-g-external"><u>Credit Key Borrower Portal</u></a>. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how will i know when my payment is due" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How will I know when my payment is due?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id717"><div class="trade-in-content" style="max-height: 220.0px;"> <p> Credit Key will send you an email when your order has shipped which will outline the payment schedule. You will also get email notifications before each payment is due. A full breakdown of all orders and the associated payment schedules can be found inside your <a href="https://borrower.creditkey.com/" target="_blank" class="bu-g-external"><u>Credit Key Borrower Portal</u></a>. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i make a payment to my samsung business financing program account" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I make a payment to my Samsung Business Financing Program Account?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id822"><div class="trade-in-content" style="max-height: 400.0px;"> <p> When you set up your Credit Key account you will link your business bank account to make payments conveniently. Payments will be automatically made based on the repayment schedule you select for each order. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how will my payments be applied to the outstanding invoices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How will my payments be applied to the outstanding invoices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id936"><div class="trade-in-content" style="max-height: 180.0px;"> <p> Each order you place with Samsung will have its own separate payment schedule that you set up and agree to, with Credit Key, at the time of purchase. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i resolve disputes with samsung regarding charges to my samsung business financing account" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I resolve disputes with Samsung regarding charges to my Samsung Business Financing account?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1079"><div class="trade-in-content" style="max-height: 180.0px;"> <p> Please contact Samsung Customer Service at (888) 312-2070 to resolve any billing issues. Your account and invoice(s) will be updated accordingly and reissued by Credit Key once the dispute has been resolved by Samsung. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i review my samsung business financing account and payment history" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How can I review my Samsung Business Financing account and payment history?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1119"><div class="trade-in-content" style="max-height: 120.0px;"> <p> A complete history of your Samsung account purchases can be found by logging in, to your Samsung Business account here: <a href="https://www.samsung.com/us/web/business/search-orders/" target="_blank" class="bu-g-external"><u>Samsung Business & Order History Login</u></a>. </p><br /> <p>For information on your Samsung Business Finance account, please visit our finance partners customer login portal: <a href="https://borrower.creditkey.com/" target="_blank" class="bu-g-external"><u>Credit Key Borrower Portal</u></a>.</p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="SAMSUNGTAXEXEMPTIONPROGRAM"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Tax Exemption Program:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is the samsung tax exemption program" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is the Samsung Tax Exemption Program?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id029"><div class="trade-in-content" style="max-height: 150.0px;"> <p> The Samsung Tax Exemption Program lets tax-exempt customers make tax-free purchases of eligible products or services on Samsung.com. To register for the program, you first need a Samsung Business Account. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i apply for a samsung tax exempt account" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I apply for a Samsung Tax Exempt Account?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id11"><div class="trade-in-content" style="max-height: 420.0px;"> <p> You need a Samsung Business Account before you can register for a Tax Exempt Account. You can apply for tax exemption when you <a href="/us/business/account/login/"><u style="color: black;">create your Samsung Business Account</u></a>. If you already have a Samsung Business Account, check the box beside <b>Apply for tax-exempt shopping</b> at the bottom of your <a href="/us/business/account/info/"><u style="color: black;">Account Profile</u></a> and click <b>Submit</b>. Then, choose the Tax Exemption Category and Tax Exemption State(s) for each state where you make purchases or ship orders, and upload your Tax Exempt Business Certificate(s) for each state. Your application will take up to 3 business days for processing. Once approved, you can place tax-exempt orders from the Samsung Business site for your approved states. </p><br /> <p>If at any time you need to add another state, return to your <a href="/us/business/account/info/"><u style="color: black;">Account Profile</u></a>, click <b>Add New State</b>, choose a state from the dropdown, attach the state’s certificate and <b>Submit</b>. Please plan for the approval process to take up to 3 business days.</p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i renew my tax exempt account" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I renew my Tax Exempt Account?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id243"><div class="trade-in-content" style="max-height: 260.0px;"> <p> Your Tax Exempt Status for a given state must be updated on the date when the corresponding tax exemption certificate expires. If there is no expiration date on a tax exemption certificate, that certificate must be updated within three years of the signature date. Your expiration dates are always visible on your <a href="/us/business/account/info/"><u style="color: black;">Account Profile</u></a>. To renew, repeat the above steps to reapply for whichever state has expired. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i know my tax exemptions are working" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I know my tax exemptions are working?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id393"><div class="trade-in-content" style="max-height: 240.0px;"> <p> Once you’re approved for tax-exempt shopping, any purchase you make on <a href="/us/business/"><u style="color: black;">Samsung.com/Business</u></a> will automatically apply the tax exemptions for the states you’ve had approved. You can always see which states are currently approved in your <a href="/us/business/account/info/"><u style="color: black;">Account Profile</u></a>. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:i want employees to be able to make tax exempt purchases will they use the same account" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">I want employees to be able to make tax-exempt purchases. Will they use the same account?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id467"><div class="trade-in-content" style="max-height: 100.0px;"> <p> No, each employee must have their own Samsung Business Account, which cannot be shared. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i cancel the tax exempt account for an employee who left my organization" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I cancel the Tax Exempt Account for an employee who left my organization</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id549"><div class="trade-in-content" style="max-height: 160.0px;"> <p> Samsung Customer Support can help you with a deactivation. Contact us at 844-510-9783 from 8:00 AM to 5:00 PM ET, Monday through Friday. </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="SAMSUNG_CARE_PLUS_FOR_BUSINESS"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Samsung Care+ for Business:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs " role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is samsung care plus for business" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is Samsung Care+ for Business?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id030"><div class="trade-in-content" style="max-height: 444.0px;"> <p> Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers: <br /><br /> • Samsung Care+ for Business (includes accidental & liquid damage).<br /> • Samsung Care+ Extended Warranty (EW).<br /> • Elite Services (ES) for enterprise customers that have large fleets. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is included in samsung care plus for business" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What’s included in Samsung Care+ for Business?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id152"><div class="trade-in-content" style="max-height: 610.0px;"> <p> • Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs. <br /><br /> • Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns. <br /><br /> • Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what are the benefits of samsung care for business" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What are the benefits of Samsung Care+ for Business?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id239"><div class="trade-in-content" style="max-height: 450.0px;"> <p> Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs. <br /><br /> • Covers cracked screens, drops, liquid spills and mechanical breakdown. <br /> • Convenient no cost mail in repair or replacement. <br /> • No monthly fees and no service fees. <br /> • Includes an online portal for asset tracking and hassle free repairs. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how does the advanced exchange process work" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How does the Advanced Exchange process work?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id357"><div class="trade-in-content" style="max-height: 400.0px;"> <p> <b>🗸</b> Samsung Care+ approves the claim.<br /> <b>🗸</b> Replacement device is shipped next day. <br /> <b>🗸</b> Customer transfers data to replacement device. <br /> <b>🗸</b> Customer returns defective device within 14 days with prepaid shipping label. <br /><br /> Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what protection services are available for certified renewed crn devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What protection services are available for Certified Renewed(CRN) devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id444"><div class="trade-in-content" style="max-height: 360.0px;"> <p> • Standard Limited Warranty.<br /> • Care+ for Business. <br /> • Care+ for Business Extended Warranty. <br /><br /> See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below <a href="#">https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business</a> </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when can i purchase samsung protection products" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When can I purchase Samsung protection products?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id556"><div class="trade-in-content" style="max-height: 360.0px;"> <p> • Samsung Care+ for Business is eligible for purchase within 60 days of device purchase.<br /> • Samsung Care+ for Business Extended Warranty(EW) is eligible for purchase up to 12 months after the device purchase (proof of purchase is required).<br /> • Samsung Care+ for Business Elite Services(ES) can be purchased at any time. Some limitations may apply. <br /><br /> Note: Samsung Care+ is available for purchase on Samsung New & Certified Renewed devices from Samsung Electronics America only. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i know when my devices are covered" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I know when my devices are covered?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id681"><div class="trade-in-content" style="max-height: 140.0px;"> <p> When Samsung Care+ for Business is purchased and the reseller registers the device IMEI or Serial number, you will receive an email confirmation for your Service Contract with the terms and conditions. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what happens if i do not receive a service contract certificate confirmation email" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What happens if I do not receive a Service Contract Certificate confirmation email?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id725"><div class="trade-in-content" style="max-height: 240.0px;"> <p> If you do not receive the Service Contract Certificate email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email <a href="#">enterprisesupport@servify.tech</a><br /><br /> Note: Be sure to have your IMEI or Serial number handy for us to better assist you. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when does my warranty start" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When does my warranty start?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id883"><div class="trade-in-content" style="max-height: 320.0px;"> <p> Samsung’s Standard Manufacturer’s 1 year warranty begins on the consumer’s purchase date or 3 months after the device manufacture date, whichever occurs first. <br /><br /> Extended Warranty will begin after Samsung’s Standard Manufacture's 1 year warranty expires (see Service Contract Certificate confirmation for Extended Warranty start date). </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:when can i file a claim with my samsung care plus for business plan" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">When can I file a claim with my Samsung Care+ for Business plan?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id919"><div class="trade-in-content" style="max-height: 340.0px;"> <p> You will be eligible to file a claim once you receive your Samsung Care+ for Business Service Contract Certificate. <br /> If you have not received the Service Contract Certificate via email within 48 hours after plan purchase, contact Samsung Care+ for Business Support line @ 833-965-1615 or email <a href="#">enterprisesupport@servify.tech</a> <br /><br /> Note: Be sure to have your IMEIs or Serial numbers handy for us to better assist you. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i file a claim for devices covered by samsung care plus for business" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I file a claim for devices covered by Samsung Care+ for Business?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1072"><div class="trade-in-content" style="max-height: 140.0px;"> <p> Go to <a href="#">https://samsungenterprise.servify.tech</a> or call +1 833-965-1615 to file a claim (for best results be sure to have your IMEI or Serial number on hand). </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:do i need to pay a deductible to file a claim" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Do I need to pay a deductible to file a claim?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1120"><div class="trade-in-content" style="max-height: 44.0px;"> <p> No. Samsung Care+ for Business does not require deductibles or service fees. </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i check the status of my samsung care plus for business or samsung care for business extended warranty claim" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How can I check the status of my Samsung Care+ for Business or Samsung Care+ for Business Extended Warranty claim?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1230"><div class="trade-in-content" style="max-height: 400.0px;"> <p> • Check the online portal @ <a href="#">https://samsungenterprise.servify.tech</a> or<br /> • Contact Samsung Care+ for Business Support line @ 833-965-1615 or <br /> • Email: <a href="#">enterprisesupport@servify.tech </a><br /> Note: Be sure to have your IMEI or Serial number on hand for us to better serve you <br /><br /> <b>For ProCare Service Plans (Elite Services/Assurant)</b><br /> • Call 866-SAM4BIZ (866 726-4249) </p> </div></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is not covered by samsung care plus for business" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What is not covered by Samsung Care+ for Business?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1399"><div class="trade-in-content" style="max-height: 120.0px;"> <p> Please refer to the Samsung Care+ for Business terms and conditions by clicking on the link below: <br /> <a href="#">https://us.servify.tech/termsandconditions/samsung</a> </p> </div></div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--16 margin-bottom--16 bg-white text-left text-mo-left container-width-medium" id="Knox_Manage"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h5 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Knox Manage:</h5> </div> </div> </div> <div class="su-g-accordion-faqs aem-GridColumn aem-GridColumn--default--12"> <div class="ab-g-list-exp section"> <ul class="su12-accordion-faqs su12-accordion-faqs--margin-top-normal" role="list"> <li class="su12-accordion-faqs__item on" an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what is knox manage" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="true" role="button"> <div class="su12-accordion-faqs__title-text">What is Knox Manage?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id092">Knox Manage is a powerful and flexible cross-platform EMM solution optimized for Samsung devices and services. You can maximize productivity with its seamless enrollment process, sophisticated control and maintenance features, and user-friendly experience. Knox Manage provides powerful management capability backed by Samsung Knox hardware features, such as a remote access tool for easy troubleshooting, and various event-based policy enforcements to tightly address complex requirements for device deployment. It also allows you to unleash your company devices so you can do more in the office, in the field or anywhere else. Industry-recognized and fully synced with other Samsung services, Knox Manage enables end-to-end customer support that covers devices, OSs and apps.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what are the prerequisites to use knox manage" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What are the prerequisites to use Knox Manage?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id150">To use Knox Manage, you need a computer running Windows with a supported web browser, devices to manage and a Knox Manage license. <a href="/us/business/solutions/services/mobility-software/knox-manage/" target="_self"><u>Click here</u></a> to purchase a Knox Manage license on samsung.com/us/business/.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:is there a knox manage trial available" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Is there a Knox Manage trial available?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id221">Samsung.com/us/business/ does not offer free trial for Knox Manage with online purchase. Please <a href="https://www.samsung.com/us/business/email-form/samsung-knox-manage/" target="_self"><u>contact us</u></a> if you are interested in a free trial for your devices. Alternatively, you can go to <a href="https://www.samsungknox.com/en/solutions/it-solutions/knox-manage" target="_Blank"><u>SamsungKnox </u></a> website to avail a free trial.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:which platforms and operating systems does knox manage support and which specific versions does it support" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Which platforms and operating systems does Knox Manage support? And which specific versions does it support?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id31">Knox Manage supports multiple platforms—Android, iOS, iPadOS, Windows, Chrome OS and Wear OS. For a complete list of compatible versions across operating systems, consult the <a href="https://docs.samsungknox.com/admin/knox-manage/introduction/minimum-requirements/" target="_blank"><u>minimum requirements </u></a> of Knox Manage and the <a href="https://docs.samsungknox.com/admin/fundamentals/kbas/kba-655-policy-update-on-knox-supported-versions/" target="_blank"><u>Knox cloud services support policy. </u></a></div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:which end user information does knox manage allow the enterprise it admin to access" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Which end user information does Knox Manage allow the enterprise IT admin to access?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id499">In the course of operating Knox Manage, some information about the device user is accessible by the IT admin. The extent of accessible data varies depending on the management requirements of your enterprise and the organizations therein, but it generally includes user contact information, such as their name, email address, and phone number (used for the enrollment code delivery), and device identifiers, such the IMEI, firmware version and so on. <br /><br /> Samsung does not read or transfer personal data stored on the Knox Manage servers <a href="https://docs.samsungknox.com/admin/knox-manage/faqs/faq-115013698347/" target="_blank"><u>(located in the US, EU, and Asia)</u></a> and Knox Manage-enabled devices. To learn more about what data is collected and how it is processed by Knox services, please visit the <a href="https://www.samsungknox.com/en/web-privacy-policy" target="_blank"><u>Samsung Knox Privacy Policy</u></a> and select the privacy policy in your language and region. </div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can knox manage completely wipe a device, including work and user data" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can Knox Manage completely wipe a device, including work and user data?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id518">For contingencies where a device is reported lost or stolen, or if a user leaves the company, Knox Manage provides the ability to remotely erase data on a device. Depending on the platform and management mode of the device, the wipe can erase the user’s data as well.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can knox manage unlock a device" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can Knox Manage unlock a device?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id623">Knox Manage can unlock a device depending on its platform and management mode. The console provides IT admins with the ability to send commands to a device that control its lock or sign-in screen. For example, when handling a lost or stolen Android device that is fully managed, the IT admin can reset the lock with one command, and then lock the device with another.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:we are a growing business with a valid knox manage license, and anticipate that we will procure more devices soon how can we license these new devices" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">We are a growing business with a valid Knox Manage license, and anticipate that we will procure more devices soon. How can we license these new devices?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id780">Depending on your current license consumption count, you may have to purchase more licenses to bring more devices under your management. Contact your reseller to increase the number of valid licenses available to you. Any additional license counts you purchase will be immediately valid in your Knox Manage tenant.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:a managed service provider msp handles our enterprise s device management can our msp administer knox manage on our behalf" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">A managed service provider (MSP) handles our enterprise’s device management. Can our MSP administer Knox Manage on our behalf?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id893">Yes. Your MSP can operate the Knox MSP Portal to act as your proxy for Knox Manage. An MSP can also migrate existing standalone Knox Manage tenants to the Knox MSP Portal.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what certifications or validations does knox manage hold" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What certifications or validations does Knox Manage hold?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id928">Samsung Knox has successfully met the rigorous security requirements set by governments, security firms, and major enterprises around the world, providing business users with a robust mobile security solution. Knox Manage has received <a href="https://www.aicpa.org/soc4so" target="_blank"><u>SOC 2 certification</u></a>, which demonstrates appropriate internal controls that protect customer data. Additionally, Knox Manage is listed as both <a href="https://androidenterprisepartners.withgoogle.com/provider/#!/5088671002787840" target="_blank"><u>Android Enterprise Recommended</u></a> and <a href="https://services.google.com/fh/files/misc/samsung-knox-manage-chrome-enterprise-recommended.pdf" target="_blank"><u>Chrome Enterprise Recommended</u></a> in Google’s B2B validation programs.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:which types of companies are best suited to employ knox manage" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Which types of companies are best suited to employ Knox Manage?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1090">Knox Manage is intended for IT admins of businesses or companies of any size in diverse business settings across industries and sectors. It helps you ensure that all device users in your enterprise, whether they are in the office or in the field, can work anytime, anywhere. IT admins can troubleshoot on-site devices with a remote support tool, trace device locations, and set event-based policies to optimize your teams’ workflows.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:what differentiates knox manage from other emm solutions" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">What differentiates Knox Manage from other EMM solutions?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id113">Samsung has been named as a Leader and Major Player in the IDC MarketScape Unified Endpoint Management Software 2022 Vendor Assessment<sup>1</sup> report. Knox Manage stands out from other UEM solutions by providing an all-in-one management console and features such as flexible event-based management, content pushes, device location tracking, and more. Knox Manage also satisfies many EMM requirements, including not just basic feature requirements but also more than three advanced requirements, such as Work Profile Management, Full Device Management, and Dedicated Device Management. Furthermore, as a device manufacturer, Samsung can provide all-in-one technical support for devices, platforms, and Knox Manage.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how securely does samsung handle individual or business entity data acquired through knox manage" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How securely does Samsung handle individual or business entity data acquired through Knox Manage?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1266">Samsung is committed to safely handling customer information acquired from its business practices, and meets all data storage and handling requirements stipulated by the General Data Protection Regulation (GDPR). Samsung ensures that data collection is restricted to only that which is necessary for the basic operation of its services. Samsung cloud services, including Knox Manage, have <a href="https://www.samsungknox.com/en/gdpr" target="_blank"><u>SOC 2 certification</u></a>, so you can rest assured that they are secure, reliable and run smoothly. If you want to learn more, please read <a href="https://www.samsungknox.com/en/gdpr" target="_blank"><u>GDPR and Samsung B2B services</u></a>.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:i am using another emm solution do you support third party migration" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">I am using another EMM solution. Do you support third-party migration?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1370">Knox Manage doesn’t support data migration from other EMMs. <br /><br /> You can opt to implement the Knox Service Plugin with your current EMM to enable various up-to-date Knox features. For details, refer to the <a href="https://docs.samsungknox.com/admin/knox-platform-for-enterprise/knox-service-plugin/" target="_blank"><u>Knox Service Plugin guide</u></a>. </div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:is knox manage able to pass single sign on credentials to external sites" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Is Knox Manage able to pass single sign-on credentials to external sites?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1445">No. Knox Manage cannot pass single sign-on credentials to external sites.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i create a knox manage admin through the knox admin portal" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I create a Knox Manage admin through the Knox Admin Portal?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1512">Yes, you can create a Knox Manage admin through the Knox Admin Portal. Admins created through the Knox Admin Portal appear in the Knox Manage console with the format: CustomerID_Email_Domain <br /> <br /> For example: 0123456789_email_domain.com <br /> <br /> Admins created through the Knox Admin Portal have the Read Only admin role. Their admin role can be modified directly through the Knox Manage console. </div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i create multiple super admins in knox manage" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I create multiple super admins in Knox Manage?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1692">Yes, Knox Manage provides support for multiple super admins. <br /> <br /> Note: When viewing the consolidated list of admins on the Knox Admin Portal, all Knox Manage super admins appear as sub-admins. </div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i cancel knox manage at any time" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I cancel Knox Manage at any time?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1729">If you cancel your Knox Manage License, Knox Manage Quick Start Service within 6 days from the time of license generation, you will receive a full refund. If you cancel after 6 days, you will not be eligible for a refund.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i change the number of seats for a knox manage license" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Can I change the number of seats for a Knox Manage License?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1814">If you add additional seats to your Knox Manage license, you will be charged on a pro-rated basis for the additional seats for the remainder of your billing. If you remove seats, seats will be removed at the end of your billing cycle. You will have access to all your currently paid seats to the remainder of your billing. No refund is available for seats removed.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do i reach samsung knox support team" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do I reach Samsung Knox support team?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id1956">For customer support options, you can submit a <a href="https://docs.samsungknox.com/admin/fundamentals/submit-a-support-ticket/" target="_blank"><u>support ticket</u></a> or call us at Toll Free Number: 1-855-567-5669, Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Daylight Time. Please have in hand your Knox Account (Knox Customer ID) and Knox Manage license information.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how do you deliver knox manage licenses" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How do you deliver Knox Manage licenses? </div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2052">If you purchase Knox Manage in a standalone order, once an order has been confirmed, the license key will be generated in 4 to 6 hours and sent to the billing email address that was specified during order placement. <br /> <br /> If you purchase Knox Manage with a hardware device, once a hardware device has been shipped, the license key will be generated in 4 to 6 hours and sent to the billing email address that was specified during order placement. <br /> <br /> You can also find the license key in the <a href="/us/web/business/my-orders/" target="_self"><u>My Orders</u></a> page.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i setup my knox account for the automatic device upload" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How can I setup my Knox account for the automatic device upload?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2153">You can sign in to Samsung Knox for free using different methods: <br /> 1. By visiting SamsungKnox.com using your Samsung account. <br /> 2. During your purchase flow, you have the option to ‘SETUP’ and sign up to Samsung Knox. Alternatively, via My Orders page by clicking ‘SETUP’ button. </div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-frequently-asked-questions-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:how can i get more info about knox manage and quickstart service before purchase" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">How can I get more info about Knox Manage and QuickStart service before purchase?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id2217">Please feel free to contact us for any product inquires or questions you might have Toll Free Number: 1-866-SAM4BIZ, Monday through Friday, 9:00 a.m. to 7:00 p.m., Eastern Daylight Time. </div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-top--48 bg-gray text-center text-mo-center container-width-medium"> <div class="textblock__body padding-top--48 padding-bottom--48"> <h1 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Have questions?</h1> </div> </div> </div> <div class="pd-g-feature-benefit-two-column aem-GridColumn aem-GridColumn--default--12"> <input type="hidden" class="ft09-productSku" value=","/> <section class="st-two-column bg-light-gray st-two-column--center st-two-column--mo-center margin-bottom--16 st-two-column--top st-two-column--mo-top "> <div class="st-two-column__column-wrap padding-top--48 padding-bottom--48"> <div class="st-two-column__column"> <div class="st-two-column__content"> <div class="st-two-column__title"> <h2 class="st-two-column__headline text-size-small">Order 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top: 0; right: 0; bottom: 0; left: 0; overflow: hidden; overflow-x: hidden; overflow-y: auto; outline: 0; } .modal-open .internal-container { position: absolute; z-index: 5001; top: 5px; left: 50%; width: calc(100% - 10px); max-width: 1140px; min-height: 200px; max-height: calc(100vh - 10px); /* padding: 1.5625rem 1.25rem; */ overflow-y: auto; overflow-x: hidden; transform: translateX(-50%); background: #fff; } .modal-open .internal-container .tab{ height: auto; } @media screen and (min-width: 760px) { .modal-open .internal-container { width: calc(100% - 30px); max-height: calc(100vh - 30px); } .modal-open .internal-container .tab{ height: auto; } } .modal-open .close-button { display: flex; position: relative; justify-content: center; width: 20px; height: 20px; font-size: 26px; font-weight: bold; cursor: pointer; z-index: 1; } @media screen and (min-width: 760px) { .modal-open .close-button { position: sticky; top: 1rem; margin: 1rem 1rem auto auto; } _:-ms-fullscreen, :root .modal-open .close-button { position: absolute; right: 20px; } .modal-open .internal-container .tab{ height: auto; } } .modal-open .close-button img { width: 100%; z-index: -1; } .modal-open .close-button:hover { transition: color 0.3s; color: lighten(#000, 50%); } .modal-top-bar { display: flex; align-items: center; justify-content: flex-end; position: relative; padding: 15px 15px 5px 0; } .modal-title { margin: 0; margin-left: 0.4375rem; } .cciw-overlay { z-index: 5001 !important; } #ps-lightbox-background { z-index: 5001 !important; } .mfp-bg { z-index: 5001 !important; } .ps-container { z-index: 5002 !important; } .mfp-wrap { z-index: 5002 !important; } </style> <div class="where-to-buy"></div> <input type="hidden" name="useNewWtb" id="useNewWtb" value="Y"/> <input type="hidden" name="searchApiDomain" id="searchApiDomain" value="//searchapi.samsung.com/v6"/> <input type="hidden" name="buyinstoreRedirectYN" id="buyinstoreRedirectYN" value="N"/> <input type="hidden" id="rtlValue"/> <input type="hidden" name="current_model_code" id="current_model_code"/> <input type="hidden" id="wtbCurrentPagePath" value="/content/samsung/us/business/shop/frequently-asked-questions"/> <section class="ftd18-register-product popup" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProduct"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="ftd18-register-product-popup" data-comp-name="registerProduct" data-auto-init="false"> <div class="ftd18-register-product__step-1 show"> <h2 class="ftd18-register-product__title">Product Registration</h2> <p class="ftd18-register-product__desc" data-js-action="RegisterDescription">Quick and easy product registration..<br/>Receive up-to-date personalized services and tips.</p> <div class="ftd18-register-product__step-1-inner"> <div class="ftd18-register-product__step-1__reg-list" role="list"> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-serialnumber" href="#retention-registration-step01-serialnumber"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">Serial Number / IMEI</strong> <p class="ftd18-register-product__step-1__reg__desc">Enter your Serial Number/IMEI</p> <button class="cta cta--contained cta--black" data-js-action="serialnumberBtn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:enter serial number/imei"> Enter serial number/IMEI </button> </div> </div> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-qr" href="#retention-registration-step01-qr"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">QR Scan</strong> <p class="ftd18-register-product__step-1__reg__desc">Scan the QR code on your products for easy registration.</p> <p class="ftd18-register-product__step-1__reg__sub-desc">* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.</p> <button class="cta cta--contained cta--black" data-js-action="qrscanBtn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:scan qr"> Scan QR code </button> </div> </div> </div> </div> </div> <div class="ftd18-register-product__step-2"> <h2 class="ftd18-register-product__title">Enter your Serial Number/IMEI</h2> <p class="ftd18-register-product__desc myd16-register-description">Quick and easy product registration.</p> <div class="ftd18-register-product__step-2-inner"> <div class="text-field-v2" data-comp-name="textFieldv2" data-auto-init="false"> <label class="text-field-v2__hint" for="serial-imei">Serial Number / IMEI</label> <div class="text-field-v2__input-wrap"> <input class="text-field-v2__input" id="serial-imei" type="text" autocomplete="on"/> <button class="text-field-v2__input-icon delete" aria-label="Delete" type="button"> <svg class="icon delete" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <div class="text-field-v2__input-icon error"> <svg class="icon error" focusable="false" aria-hidden="true"> <use xlink:href="#information-error-bold" href="#information-error-bold"></use> </svg> </div> </div> <p class="text-field-v2__text assistive" id="serial-imei-assistive" aria-hidden="true">Please enter the 11 or 15- digit number.</p> <p class="text-field-v2__text error" id="serial-imei-error" aria-hidden="true">This product is already registered. Make sure you entered the right serial number or IMEI.</p> </div> <div class="ftd18-register-product__step-2__how-to-find-model-code"> <button class="ftd18-register-product__step-2__how-to-find-model-code__cta" data-i18n-expand="Expand" data-i18n-collapse="Collapse" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:how to find serial number or imei"> How to find Serial Number or IMEI <span class="hidden">Expand</span> <svg class="icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> <div class="ftd18-register-product__step-2__how-to-find-model-code-inner"> <div class="ftd18-register-product__step-2__select-wrap"> <ul class="ftd18-register-product__step-2__select-list" role="list"> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="type-hint" tabindex="-1" data-js-action="howToFindTypeSelect"> <option selected value="TV & AV" an-tr="an-tr-tv-av" an-ca="an-ca-tv-av" an-ac="an-ac-tv-av" an-la="an-la-tv-av">TV & AV</option> <option value="Mobile Device" an-tr="an-tr-mobile-device" an-ca="an-ca-mobile-device" an-ac="an-ac-mobile-device" an-la="an-la-mobile-device">Mobile Device</option> <option value="Home Appliance">Home Appliance</option> <option value="PC & Office">PC & Office</option> <option value="Camera & Camcorder">Camera & Camcorder</option> </select> <p id="type-hint" class="menu--text-field__hint">Type</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="type-hint type-text" type="button"> <span id="type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="sub-type-hint" tabindex="-1"> <option selected value="Television">Television</option> <option value="Blu-ray">Blu-ray</option> <option value="Home cinema">Home cinema</option> <option value="MP3/MP4 Player">MP3/MP4 Player</option> </select> <p id="sub-type-hint" class="menu--text-field__hint">Sub Type</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="sub-type-hint sub-type-text" type="button"> <span id="sub-type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="category-hint" tabindex="-1"> <option selected value="SUHD">SUHD</option> <option value="UHD">UHD</option> <option value="FHD">FHD</option> <option value="HD">HD</option> </select> <p id="category-hint" class="menu--text-field__hint">Category</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="category-hint category-text" type="button"> <span id="category-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> </ul> </div> <div class="ftd18-register-product__step-2__swiper-wrap"> <div class="ftd18-register-product__step-2__swiper swiper-container basic-swiper" data-swiper-option='{ "slidesPerView": 1, "keepWrapper": true, "autoHeight": true, "loop": false, "pagination": true, "componentEl": ".ftd18-register-product-popup", "followFinger": true }' data-comp-name="swiper" data-auto-init="false"> <div class="swiper-wrapper"> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 1" role="tabpanel" id="slide-0"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 2" role="tabpanel" id="slide-1"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> </div> </div> <div class="indicator dot-indicator" data-indicator-data='{ "type": "dot-indicator", "play": true, "autoRolling": false, "infiniteRolling": false }' data-comp-name="indicator" data-auto-init="false"> <div class="indicator-wrap"> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab"> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden"></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ftd18-register-product__btn-wrap">  <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto1Btn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button>  <button class="cta cta--contained cta--black" data-action="check" data-js-action="checkBtn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:check"> Check </button> </div> </div> <div class="ftd18-register-product__step-3"> <h2 class="ftd18-register-product__title">Product registration is almost complete!!</h2> <p class="ftd18-register-product__desc">You've entered a valid S/N or IMEI. Now select the model of your product.</p> <div class="ftd18-register-product__step-3-inner"> <div class="ftd18-register-product__step-3__category-list" data-i18n-selected="selected" role="list"> </div> <div class="ftd18-register-product__step-3__search"> <div class="ftd18-register-product__step-3__search__input-container"> <button class="ftd18-register-product__step-3__search__input__back"> <span class="hidden">Back</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <div class="ftd18-register-product__step-3__search__input-wrap"> <label class="ftd18-register-product__step-3__search__input-label" for="model-code-search">Enter your Model Number</label> <bdi><input class="ftd18-register-product__step-3__search__input" type="text" id="model-code-search" autocomplete="on"/></bdi> <button class="ftd18-register-product__step-3__search__input-icon delete" aria-label="delete" type="button" an-tr="ftd18_register product popup-frequently-asked-questions-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:delete model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button class="ftd18-register-product__step-3__search__input-icon search" aria-label="search" type="submit" an-tr="ftd18_register product popup-frequently-asked-questions-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:search model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> </div> <h3 class="ftd18-register-product__step-3__search__result__title">Suggested Searches</h3> <div class="ftd18-register-product__step-3__search__result-list-wrap scrollbar" data-auto-init="false" data-comp-name="scrollbar" data-auto-resize> <ul class="ftd18-register-product__step-3__search__result-list scrollbar__contents" role="list"> </ul> </div> <div class="ftd18-register-product__step-3__search__result__error" aria-live="polite">No result. Please try again.</div> </div> </div> <div class="ftd18-register-product__btn-wrap"> <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto2Btn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button> <button class="cta cta--contained cta--black cta--disabled" disabled data-action="select" data-js-action="selectBtn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:select"> Select </button> </div> </div> </div> </div> </div> <button class="popup__close" an-tr="ftd18_register product popup-frequently-asked-questions-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-completion popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductCompletion"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="image" data-js-action="ftd18RegisterProductImage"> <img class="image__main lazy-load-man" data-src="https://via.placeholder.com/120x120" alt="" data-comp-name="image" data-auto-init="false"/> </div> <h2 class="ftd18-register-product__title" data-js-action="ftd18RegisterProductTitle">Galaxy Book3 Ultra</h2> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSku">SM-G996BZKGEUA</p> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSerial">Serial Number: R3CR508WNAH</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="confirmBtn" an-tr="ftd18_register product popup-frequently-asked-questions-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:confirm"> Confirm </button> </div> <button class="popup__close" an-tr="ftd18_register product popup-frequently-asked-questions-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-qr-scan-error popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductQRScanError"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <h2 class="ftd18-register-product__title">The device you are currently using does not support the camera function.</h2> <p class="ftd18-register-product__desc">Please try again with a different device.</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="alertBtn" data-action="confirm" an-tr="ftd18_register product popup-frequently-asked-questions-error pop up-content_click" an-ca="content click" an-ac="feature" an-la="error popup:confirm"> Confirm </button> </div> <button class="popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <script src="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-templates/page-static-gnb-hq/compact.min.js"></script> <script 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