{"title":"Information Technology for Business Process Management in Insurance Companies","authors":"Vesna Bosilj Vuk\u0161i\u0107, Darija Ivandi\u0107 Vidovi\u0107, Ljubica Milanovi\u0107 Glavan","volume":105,"journal":"International Journal of Industrial and Systems Engineering","pagesStart":3086,"pagesEnd":3095,"ISSN":"1307-6892","URL":"https:\/\/publications.waset.org\/pdf\/10002307","abstract":"Information technology plays an irreplaceable role in\r\nintroducing and improving business process orientation in a\r\ncompany. It enables implementation of the theoretical concept,\r\nmeasurement of results achieved and undertaking corrective\r\nmeasures aimed at improvements. Information technology is a key\r\nconcept in the development and implementation of the business\r\nprocess management systems as it establishes a connection to\r\nbusiness operations. Both in the literature and practice, insurance\r\ncompanies are often seen as highly process oriented due to the nature\r\nof their business and focus on customers. They are also considered\r\nleaders in using information technology for business process\r\nmanagement. The research conducted aimed to investigate whether\r\nthe perceived leadership status of insurance companies is well\r\ndeserved, i.e. to establish the level of process orientation and explore\r\nthe practice of information technology use in insurance companies in\r\nthe region. The main instrument for primary data collection within\r\nthis research was an electronic survey questionnaire sent to the\r\nmanagement of insurance companies in the Republic of Croatia,\r\nBosnia and Herzegovina, Slovenia, Serbia and Macedonia. The\r\nconducted research has shown that insurance companies have a\r\nsatisfactory level of process orientation, but that there is also a huge\r\npotential for improvement, especially in the segment of information\r\ntechnology and its connection to business processes.","references":"[1] Ivandi\u0107 Vidovi\u0107, D., Bosilj Vuk\u0161i\u0107, V., Kereta, J. (2009), Analiza\r\nperformansi poslovnih procesa za postizanje poslovne izvrsnosti: studija\r\nslu\u010daja Hrvatskog osiguravaju\u0107eg dru\u0161tva (Analysis of Business Process\r\nPerformance for Achieving Business Excellence: Case Study of a\r\nCroatian Insurance Company), Poslovna izvrsnost Zagreb, 1, 113-130.\r\n[2] Benko, J. 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