Official Apple Support

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" lang="en-US" class="no-js"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.apple.com/","20200917230954","https://web.archive.org/","web","/_static/", "1600384194"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover"/> <meta name="ac-gn-search-action" content="https://support.apple.com/kb/index"/> <meta name="ac-gn-search-input" content="q"/> <meta name="ac-gn-search-field[src]" content="globalnav_support"/> <meta name="ac-gn-search-field[type]" content="organic"/> <meta name="ac-gn-search-field[page]" content="search"/> <meta name="ac-gn-search-field[locale]" content="en_US"/> <title>Official Apple Support</title> <meta name="description" content="Apple support is here to help. Learn more about popular topics and find resources that will help you with all of your Apple products. "/> <meta name="analytics:s-pagename" content="acs::web::home::home::landing (en_US)"/> <meta name="analytics:s-account" content="appleglobal,applesupport"/> <meta name="analytics:s-channel" content="www.us.support"/> <meta name="analytics:s-pagetype" content="home"/><link rel="canonical" href="https://web.archive.org/web/20200917230954/https://support.apple.com/"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/hu-hu" hreflang="hu-hu"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/it-it" hreflang="it-it"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-mg" hreflang="fr-mg"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/lt-lt" hreflang="lt-lt"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/nl-be" hreflang="nl-be"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ch" hreflang="fr-ch"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ca" hreflang="fr-ca"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/el-cy" hreflang="el-cy"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-bh" hreflang="en-bh"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-am" hreflang="en-am"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-kw" hreflang="ar-kw"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/el-gr" hreflang="el-gr"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/hr-hr" hreflang="hr-hr"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-sa" hreflang="en-sa"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-au" hreflang="en-au"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ug" hreflang="en-ug"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/de-de" hreflang="de-de"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-gq" hreflang="fr-gq"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-jo" hreflang="ar-jo"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/pt-pt" hreflang="pt-pt"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ci" hreflang="fr-ci"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-eg" hreflang="en-eg"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ro-ro" hreflang="ro-ro"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ae" hreflang="en-ae"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-me" hreflang="en-me"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/id-id" hreflang="id-id"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-bn" hreflang="en-bn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-be" hreflang="fr-be"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ne" hreflang="fr-ne"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ml" hreflang="fr-ml"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-gn" hreflang="fr-gn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-cf" hreflang="fr-cf"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/no-no" hreflang="no-no"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/pl-pl" hreflang="pl-pl"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-sn" hreflang="fr-sn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/bg-bg" hreflang="bg-bg"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/tr-tr" hreflang="tr-tr"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ru-ru" hreflang="ru-ru"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ko-kr" hreflang="ko-kr"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/th-th" hreflang="th-th"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/de-ch" hreflang="de-ch"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ie" hreflang="en-ie"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-bw" hreflang="en-bw"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ca" hreflang="en-ca"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-eg" hreflang="ar-eg"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/es-co" hreflang="es-co"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/cs-cz" hreflang="cs-cz"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-gb" hreflang="en-gb"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-sg" hreflang="en-sg"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/lv-lv" hreflang="lv-lv"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-mu" hreflang="fr-mu"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-za" hreflang="en-za"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ng" hreflang="en-ng"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/zh-mo" hreflang="zh-mo"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/de-at" hreflang="de-at"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/da-dk" hreflang="da-dk"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fi-fi" hreflang="fi-fi"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/zh-hk" hreflang="zh-hk"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/nl-nl" hreflang="nl-nl"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-kw" hreflang="en-kw"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ph" hreflang="en-ph"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/es-cl" hreflang="es-cl"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/sl-si" hreflang="sl-si"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-in" hreflang="en-in"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-md" hreflang="en-md"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-vn" hreflang="en-vn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-gw" hreflang="en-gw"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-al" hreflang="en-al"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-mk" hreflang="en-mk"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/pt-br" hreflang="pt-br"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-qa" hreflang="en-qa"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-hk" hreflang="en-hk"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/es-es" hreflang="es-es"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-cm" hreflang="fr-cm"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-is" hreflang="en-is"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-jo" hreflang="en-jo"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/es-mx" hreflang="es-mx"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ja-jp" hreflang="ja-jp"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-ma" hreflang="fr-ma"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-sa" hreflang="ar-sa"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-bh" hreflang="ar-bh"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-ke" hreflang="en-ke"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/sk-sk" hreflang="sk-sk"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/et-ee" hreflang="et-ee"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-mt" hreflang="en-mt"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-tn" hreflang="fr-tn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-il" hreflang="en-il"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-my" hreflang="en-my"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-om" hreflang="en-om"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-gu" hreflang="en-gu"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/" hreflang="en-us"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/de-li" hreflang="de-li"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/ar-ae" hreflang="ar-ae"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/sv-se" hreflang="sv-se"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-fr" hreflang="fr-fr"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/zh-tw" hreflang="zh-tw"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/zh-cn" hreflang="zh-cn"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/fr-lu" hreflang="fr-lu"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-mz" hreflang="en-mz"/> <link rel="alternate" href="https://web.archive.org/web/20200917230954/https://support.apple.com/en-nz" hreflang="en-nz"/> <script> var _applemd = { page : { content_id : "acs::web::home::home::landing (en_US)", account : "appleglobal,applesupport", channel : "www.us.support", content_type : "home", locale : "en_US" } }; </script> <meta http-equiv="content-type" content="text/html; charset=UTF-8"> <meta name="o:testid" content=""> <meta name="o:token" content=""> <meta name="ac-gn-store-key" content="S2A49YFKJF2JAT22K"/> <link rel="stylesheet" href="https://web.archive.org/web/20200917230954cs_/https://km.support.apple.com/etc/designs/support/publish/Base.min.css"> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20200917230954cs_/https://www.apple.com/wss/fonts/?families=SF+Pro,v1|SF+Pro+Icons,v1"/><link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20200917230954cs_/https://www.apple.com/ac/globalnav/5/en_US/styles/ac-globalnav.built.css"/><script type="text/javascript" src="/web/20200917230954js_/https://support.apple.com/etc/designs/support/publish/JS/pattern/head.js"></script><meta name="apple-itunes-app" content="app-id=1130498044,affiliate-data=ct=support.home&pt=2003"></head><body class="ac-gn-current-support as-simple-list-10"> <aside id="ac-gn-segmentbar" class="ac-gn-segmentbar" lang="en-US" dir="ltr" data-strings="{ 'exit': 'Exit', 'view': '{%STOREFRONT%} Store Home', 'segments': { 'smb': 'Business Store Home', 'eduInd': 'Education Store Home', 'other': 'Store Home' } }"> </aside> <input type="checkbox" id="ac-gn-menustate" class="ac-gn-menustate"/> <nav id="ac-globalnav" class="no-js" role="navigation" aria-label="Global" data-hires="false" data-analytics-region="global nav" lang="en-US" dir="ltr" data-www-domain="www.apple.com" data-store-locale="us" data-store-root-path="/us" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-search-locale="en_US" data-search-locale="en_US" data-search-suggestions-api="https://www.apple.com/search-services/suggestions/" data-search-defaultlinks-api="https://www.apple.com/search-services/suggestions/defaultlinks/"> <div class="ac-gn-content"> <ul class="ac-gn-header"> <li class="ac-gn-item ac-gn-menuicon"> <label class="ac-gn-menuicon-label" for="ac-gn-menustate" aria-hidden="true"> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-top"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-top"></span> </span> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-bottom"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-bottom"></span> </span> </label> <a href="#ac-gn-menustate" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-open" id="ac-gn-menuanchor-open"> <span class="ac-gn-menuanchor-label">Global Nav Open Menu</span> </a> <a href="#" rel="nofollow" role="button" class="ac-gn-menuanchor ac-gn-menuanchor-close" id="ac-gn-menuanchor-close"> <span class="ac-gn-menuanchor-label">Global Nav Close Menu</span> </a> </li> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="https://web.archive.org/web/20200917230954/https://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus-small"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-bag ac-gn-bag-small" id="ac-gn-bag-small"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="https://web.archive.org/web/20200917230954/https://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count :"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <div class="ac-gn-search-placeholder-container" role="search"> <div class="ac-gn-search ac-gn-search-small"> <a id="ac-gn-link-search-small" class="ac-gn-link" href="/web/20200917230954/https://support.apple.com/kb/index?page=search&locale=en_US" data-analytics-title="search" data-analytics-click="search" data-analytics-intrapage-link aria-label="Search Support"> <div class="ac-gn-search-placeholder-bar"> <div class="ac-gn-search-placeholder-input"> <div class="ac-gn-search-placeholder-input-text" aria-hidden="true"> <div class="ac-gn-link-search ac-gn-search-placeholder-input-icon"></div> <span class="ac-gn-search-placeholder">Search Support</span> </div> </div> <div class="ac-gn-searchview-close ac-gn-searchview-close-small ac-gn-search-placeholder-searchview-close"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true">Cancel</span> </div> </div> </a> </div> </div> <ul class="ac-gn-list"> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="https://web.archive.org/web/20200917230954/https://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-mac"> <a class="ac-gn-link ac-gn-link-mac" href="https://web.archive.org/web/20200917230954/https://www.apple.com/mac/" data-analytics-title="mac"> <span class="ac-gn-link-text">Mac</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-ipad"> <a class="ac-gn-link ac-gn-link-ipad" href="https://web.archive.org/web/20200917230954/https://www.apple.com/ipad/" data-analytics-title="ipad"> <span class="ac-gn-link-text">iPad</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-iphone"> <a class="ac-gn-link ac-gn-link-iphone" href="https://web.archive.org/web/20200917230954/https://www.apple.com/iphone/" data-analytics-title="iphone"> <span class="ac-gn-link-text">iPhone</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-watch"> <a class="ac-gn-link ac-gn-link-watch" href="https://web.archive.org/web/20200917230954/https://www.apple.com/watch/" data-analytics-title="watch"> <span class="ac-gn-link-text">Watch</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-tv"> <a class="ac-gn-link ac-gn-link-tv" href="https://web.archive.org/web/20200917230954/https://www.apple.com/tv/" data-analytics-title="tv"> <span class="ac-gn-link-text">TV</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-music"> <a class="ac-gn-link ac-gn-link-music" href="https://web.archive.org/web/20200917230954/https://www.apple.com/music/" data-analytics-title="music"> <span class="ac-gn-link-text">Music</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-support"> <a class="ac-gn-link ac-gn-link-support" href="/web/20200917230954/https://support.apple.com/" data-analytics-title="support"> <span class="ac-gn-link-text">Support</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-search" role="search"> <a id="ac-gn-link-search" class="ac-gn-link ac-gn-link-search" href="/web/20200917230954/https://support.apple.com/kb/index?page=search&locale=en_US" data-analytics-title="search" data-analytics-click="search" data-analytics-intrapage-link aria-label="Search Support"></a> </li> <li class="ac-gn-item ac-gn-bag" id="ac-gn-bag"> <div class="ac-gn-bag-wrapper"> <a class="ac-gn-link ac-gn-link-bag" href="https://web.archive.org/web/20200917230954/https://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" data-analytics-click="bag" aria-label="Shopping Bag" data-string-badge="Shopping Bag with item count : {%BAGITEMCOUNT%}"> <span class="ac-gn-link-text">Shopping Bag</span> </a> <span class="ac-gn-bag-badge" aria-hidden="true"> <span class="ac-gn-bag-badge-separator"></span> <span class="ac-gn-bag-badge-number"></span> <span class="ac-gn-bag-badge-unit">+</span> </span> </div> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <div class="ac-gn-searchview-bar"> <div class="ac-gn-searchview-bar-wrapper"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="https://web.archive.org/web/20200917230954/https://www.apple.com/us/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" aria-label="Search Support" placeholder="Search Support" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" role="combobox" aria-autocomplete="list" aria-expanded="true" aria-owns="quicklinks suggestions"/> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav"/> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled aria-label="Submit Search"></button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="Clear Search"> <span class="ac-gn-searchform-reset-background"></span> </button> </div> </form> <button id="ac-gn-searchview-close-small" class="ac-gn-searchview-close ac-gn-searchview-close-small" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true"> Cancel </span> </button> </div> </div> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="Quick Links" data-string-suggestions="Suggested Searches" data-string-noresults=""></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="Cancel Search"> <span class="ac-gn-searchview-close-wrapper"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="https://web.archive.org/web/20200917230954js_/https://www.apple.com/ac/globalnav/5/en_US/scripts/ac-globalnav.built.js"></script><div id="supportsThreeD"></div> <div class="main" data-env="live" data-edit-mode="false" role="main"> <section class="as-columns as-columns--1up as-banner as-banner--top "> <div class="row"> <div class="column large-12 medium-12 small-12"> <div class="as-banner-cont"> <div class="as-banner-image as-banner-image--top"> <style type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/hero-banner-homepage.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/hero-banner-homepage.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/hero-banner-homepage.image.large_2x.jpg" alt="" srcset="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/hero-banner-homepage.image.small_2x.jpg 735w, /web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/hero-banner-homepage.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> <div class="pageTitle "> <h1 class="pageTitle-heading">Welcome to Apple Support</h1></div> <section class="as-search" data-analytics-region="suggested search" role="section"> <div class="as-search-content"> <div class="row"> <form action="https://web.archive.org/web/20200917230954/https://support.apple.com/kb/index" method="get" id="as-search-form" class="as-search-form" data-suggestions-endpoint="https://www.apple.com/search-services/suggestions/" data-no-results-hint-text="Hit enter to search" data-quick-links-heading="Quick Links" data-suggested-results-heading="Suggested Searches" onsubmit="return false;"> <input type="hidden" name="page" value="search"> <input type="hidden" name="type" value="organic"> <input type="hidden" name="src" id="src" value="support_searchbox_main"> <input type="hidden" name="locale" id="as-search-locale" value="en_US"> <label for="as-search-input" class="a11y"> Search Support</label> <input aria-activedescendant="noSuggestions" aria-autocomplete="list" autocomplete="off" aria-expanded="false" aria-owns="as-search-suggestions" class="as-search-form-input" id="as-search-input" placeholder="Search Support" name="q" spellcheck="false" type="text" value="" role="combobox"> <button class="as-search-form-submit" type="submit" aria-label="Submit"></button> <button id="as-search-close" class="as-search-form-reset" type="reset"> <span class="icon icon-closealt" id="as-search-close-icon" aria-hidden="true"></span> <span class="a11y">Clear Search</span> </button> </form> </div> <div class="row"> <div class="as-search-suggestions" id="as-search-suggestions-wrapper" aria-expanded="false"> <span role="status" class="a11y" aria-live="polite"></span> <section class="as-search-results-section as-search-results-section-quicklinks"> </section> <section class="as-search-results-section-divider-space"> </section> <section class=" as-search-results-section as-search-results-section-suggestions"> </section> <section class="as-search-results-section-no-results"> </section> </div> </div> </div> </section> </div> </div> </div> </section><div class="as-imagegrid"> <div class=" as-imagegrid--6up "/> <div class="row"> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPhone " data-analytics-link-url="/iphone" href="/web/20200917230954/https://support.apple.com/iphone"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_iphone_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iPhone <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Mac " data-analytics-link-url="/mac" href="/web/20200917230954/https://support.apple.com/mac"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_imac_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Mac <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iPad " data-analytics-link-url="/ipad" href="/web/20200917230954/https://support.apple.com/ipad"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_ipad_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iPad <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Watch " data-analytics-link-url="/watch" href="/web/20200917230954/https://support.apple.com/watch"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_apple_watch_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Watch <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Music " data-analytics-link-url="/music" href="/web/20200917230954/https://support.apple.com/music"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_applemusic_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Music <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="TV " data-analytics-link-url="/tv" href="/web/20200917230954/https://support.apple.com/tv"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/promo_icons/homepage-productdrawer-appletv_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">TV <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Apple ID " data-analytics-link-url="/apple-id" href="/web/20200917230954/https://support.apple.com/apple-id"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productnav_apple-id_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Apple ID <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="AirPods " data-analytics-link-url="/airpods" href="/web/20200917230954/https://support.apple.com/airpods"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/airpods/homepage_productdrawer_airpods_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">AirPods <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="App Store " data-analytics-link-url="/apps" href="/web/20200917230954/https://support.apple.com/apps"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/mac_apps/homepage_productdrawer_appstore_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">App Store <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="iCloud " data-analytics-link-url="/icloud" href="/web/20200917230954/https://support.apple.com/icloud"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_icloud_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">iCloud <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Apple Pay " data-analytics-link-url="/apple-pay" href="/web/20200917230954/https://support.apple.com/apple-pay"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_apple_pay_icon_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Apple Pay <span class="a11y">Support</span></span></a></div> <div class="as-imagegrid-item column large-2 medium-4 small-6"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Pro Apps " data-analytics-link-url="/pro-apps" href="/web/20200917230954/https://support.apple.com/pro-apps"><div class="as-imagegrid-img-cont"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/homepage_productdrawer_pro_apps_2x.png" alt="" width="68" class="as-imagegrid-img" height="68"></div> <span class="as-imagegrid-item-title">Pro Apps <span class="a11y">Support</span></span></a></div> </div> </div> </div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="as-ft-section-cont as-ft-section-cont--border-bot"> <div class="as-ft-section"> <div class="as-ft-section-item row"> <div class="as-ft-section-column-right as-ft-section-column-right--hero column large-6 medium-12 large-push-6 medium-pull-0 as-ft-section-center as-ft-section-mt0"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/psp/featured-section-promo-siri-icon_2x.png" alt="" width="400" class="as-ft-section-image" height="200"></div> <div class="as-ft-section-column-left as-ft-section-column-left--hero column large-6 large-last medium-12 large-pull-6 medium-pull-0 as-ft-section-mt48"> <h2 class="as-ft-section-heading">What can I ask Siri?</h2><p class="as-ft-section-copy as-ft-section-copy--center-medium as-ft-section-copy--center-small">Siri can help you do the things you do every day on any of your Apple devices.</p><div class="as-ft-navlink-section "> <div class="as-ft-navlink as-ft-navlink--centered-medium as-ft-navlink--centered-small"> <a data-analytics-event="link.component_click" data-analytics-link-component_type="Featured Section" data-analytics-link-component_name="Learn what you can ask" data-analytics-link-url="/siri" href="/web/20200917230954/https://support.apple.com/siri"><span class="as-ft-text">Learn what you can ask</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> </div> </div> </div> <section class="as-columns as-columns--1up as-banner "> <div class="row"> <div class="column large-12 medium-12 small-12"> <div class="as-banner-cont"> <div class="as-banner-image as-banner-image--inline-1"> <style type="text/css"> .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/banner-hero-giveback-support.image.large_2x.jpg"); } .as-banner-image.as-banner-image--inline-1:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--inline-1 { background-image: url("/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/banner-hero-giveback-support.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/banner-hero-giveback-support.image.large_2x.jpg" alt="" srcset="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/banner-hero-giveback-support.image.small_2x.jpg 735w, /web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/banner-hero-giveback-support.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> <div class="as-banner-row"> <div class="sectionTitle as-left "> <h2 class="sectionTitle-heading">Trade in with Apple</h2><p class="sectionTitle-intro">Turn an eligible device into credit towards a new one, or recycle it for free. Apple Trade In is good for you and the planet.</p></div> <div class="as-navLink-wrapper as-navLink--icon"> <div class="as-navLink-inner as-left"> <a class="as-navLink analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://www.apple.com/shop/trade-in" data-analytics-event="link.component_click" data-analytics-link-component_name="Learn more" data-analytics-link-url="https://www.apple.com/shop/trade-in"> <span class="as-navlink-text">Learn more</span><span class="icon icon-chevronright" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </div> </section><div class="contentLink "><div class="u-layout u-layout--3up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/contentlink-communities_2x.png" alt="" width="375" class="contentLink-image" height="229"><div class="contentLink-block"> <h3 class="contentLink-title">Have a question?</h3><p class="contentLink-copy">Ask everyone. Our Apple Support Community can help you find answers.</p><a class="contentLink-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://discussions.apple.com/" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Ask the community" data-analytics-link-url="https://discussions.apple.com"> <span class="contentLink-text">Ask the community</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/iphone/iphonex/youtube-watch-learn-promo_2x.png" alt="" width="375" class="contentLink-image" height="230"><div class="contentLink-block"> <h3 class="contentLink-title">Watch and learn</h3><p class="contentLink-copy">Then play. Discover new ways to enjoy your devices with our how-to and help videos.</p><a class="contentLink-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://www.youtube.com/applesupport" rel="nofollow" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Explore our videos on YouTube" data-analytics-link-url="https://www.youtube.com/applesupport"> <span class="contentLink-text">Explore our videos on YouTube</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/twitter/artcol-contentlink-social_2x.png" alt="" width="375" class="contentLink-image" height="230"><div class="contentLink-block"> <h3 class="contentLink-title">Get quick tips</h3><p class="contentLink-copy">And the help you need — all in one place. We're here every day to answer your questions.</p><a class="contentLink-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://twitter.com/AppleSupport" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Contact us @AppleSupport" data-analytics-link-url="https://twitter.com/AppleSupport"> <span class="contentLink-text">Contact us @AppleSupport</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> </div></div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="contentlink parbase section"><div class="contentLink "><div class="u-layout u-layout--1up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/artcol-contentlink-expert_2x.png" alt="" width="375" class="contentLink-image" height="230"><div class="contentLink-block"> <h3 class="contentLink-title">Tell us how we can help</h3><p class="contentLink-copy">Answer a few questions and we'll help you find a solution.</p><a class="contentLink-link " href="https://web.archive.org/web/20200917230954/https://getsupport.apple.com/?caller=home&PRKEYS=" rel="nofollow" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Get Support" data-analytics-link-url="https://getsupport.apple.com/?caller=home&PRKEYS="> <span class="contentLink-text">Get Support</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> </div></div> </div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="contentLink contentLink--vertical"><div class="u-layout u-layout--1up"> <div class="u-layout-item"> <div class="contentLink-item"> <img sizes="(min-width:735px ) 735w, 100vw" src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/applecare-products_2x.png" alt="" width="400" srcset="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/designartifacts/bonsai/commons/ac-assets/ac-toolkit/images/blank.jpg 735w, /web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/applecare-products_2x.png 1440w" class="contentLink-image" height="200"><div class="contentLink-block"> <h3 class="contentLink-title">Service and support from Apple experts</h3><p class="contentLink-copy">AppleCare products provide additional hardware service options and expert technical support from Apple.</p><a class="contentLink-link " href="https://web.archive.org/web/20200917230954/http://www.apple.com/support/products/" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Learn about AppleCare plans" data-analytics-link-url="http://www.apple.com/support/products/"> <span class="contentLink-text">Learn about AppleCare plans</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> </div></div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="contentLink contentBlock "> <div class="u-layout u-layout--1up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/repair/psp-repair_2x.png" alt="" width="400" class="contentLink-image" height="200"><div class="contentLink-block"> <h3 class="contentLink-title">Let's get that fixed</h3><div class="richText"> <div class="table-responsive"> <div class="contentLink-copy" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If your Apple device needs repairs, you can go to an Apple Store, visit an Authorized Service Provider, or mail in your device. Whatever you choose, we’ll make sure your device works the way it should.</p></div></div> </div> <a class="contentLink-link" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Choose a repair option" data-analytics-link-url="/repair" href="/web/20200917230954/https://support.apple.com/repair"><span class="contentLink-text">Choose a repair option</span><span class="icon icon-chevronright" aria-hidden="true"></span></a></div> </div> </div> </div> </div> <div class="divider"> <hr aria-hidden="true"/> </div> <div class="richText large"> <div class="table-responsive"> <h3 class="as-center">Beware of counterfeit parts</h3> <p class="as-center">Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting an <a href="https://web.archive.org/web/20200917230954/https://www.apple.com/retail/" class="analytics-exitlink">Apple Store</a> or <a href="https://web.archive.org/web/20200917230954/https://locate.apple.com/" class="analytics-exitlink">Apple Authorized Service Provider</a>. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.</p> <p class="as-center">Also non-genuine replacement displays may have compromised visual quality and may fail to work correctly. Apple-certified screen repairs are performed by trusted experts who use genuine Apple parts.</p> </div> </div> <div class="divider divider--fullwidth"> <hr aria-hidden="true"/> </div> <div class="contentLink "><div class="u-layout u-layout--1up"> <div class="u-layout-item"> <div class="contentLink-item"> <img src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/homepage/itunes-gift-card-trimmed_2x.jpg" alt="" width="200" class="contentLink-image" height="140"><div class="contentLink-block"> <h3 class="contentLink-title">Be aware of gift card scams</h3><a class="contentLink-link " href="/web/20200917230954/https://support.apple.com/itunes-gift-card-scams" data-analytics-event="link.component_click" data-analytics-link-component_type="Content Link" data-analytics-link-component_name="Learn more" data-analytics-link-url="/itunes-gift-card-scams"> <span class="contentLink-text">Learn more</span><span class="icon icon-chevronright" aria-hidden="true"></span></a> </div> </div> </div> </div></div> <div class="divider"> <hr aria-hidden="true"/> </div> <div class="simple-list-wrapper as-left"> <h2>Apple Service Programs</h2><ul> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPad Air (3rd generation) Service Program for Blank Screen Issue" data-analytics-link-url="/ipad-air-3rd-gen-program-for-blank-screen-issue" href="/web/20200917230954/https://support.apple.com/ipad-air-3rd-gen-program-for-blank-screen-issue">iPad Air (3rd generation) Service Program for Blank Screen Issue</a></li> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR" data-analytics-link-url="/iphone-xs-xs-max-xr-smart-battery-case-replacement" href="/web/20200917230954/https://support.apple.com/iphone-xs-xs-max-xr-smart-battery-case-replacement">Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR</a></li> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPhone 6s and iPhone 6s Plus Service Program for No Power Issues" data-analytics-link-url="/iphone-6s-6s-plus-no-power-issues-program" href="/web/20200917230954/https://support.apple.com/iphone-6s-6s-plus-no-power-issues-program">iPhone 6s and iPhone 6s Plus Service Program for No Power Issues</a></li> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="15-inch MacBook Pro Battery Recall Program" data-analytics-link-url="/15-inch-macbook-pro-battery-recall" href="/web/20200917230954/https://support.apple.com/15-inch-macbook-pro-battery-recall">15-inch MacBook Pro Battery Recall Program</a></li> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apple Three-Prong AC Wall Plug Adapter Recall Program" data-analytics-link-url="/three-prong-ac-wall-plug-adapter" href="/web/20200917230954/https://support.apple.com/three-prong-ac-wall-plug-adapter">Apple Three-Prong AC Wall Plug Adapter Recall Program</a></li> <li> <a class="simple-list-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="See all programs" data-analytics-link-url="/service-programs" href="/web/20200917230954/https://support.apple.com/service-programs">See all programs<span class="icon icon-chevronright"></span></a></li> </ul> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="en-US" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://web.archive.org/web/20200917230954/https://www.apple.com/" class="home ac-gf-breadcrumbs-home analytics-exitlink"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="ac-gf-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="name">Support</span> <meta property="position" content="1"> </li> </ol> </div> </nav> <nav class="ac-gf-directory with-4-columns" aria-label="Apple Directory" role="navigation"> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title">Get Support</h3><button class="ac-gf-directory-column-section-toggler" aria-controls="Get Support" aria-expanded="false">+</button> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPhone " data-analytics-link-url="/iphone" href="/web/20200917230954/https://support.apple.com/iphone">iPhone <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="iPad " data-analytics-link-url="/ipad" href="/web/20200917230954/https://support.apple.com/ipad">iPad <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Watch " data-analytics-link-url="/watch" href="/web/20200917230954/https://support.apple.com/watch">Watch <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Mac " data-analytics-link-url="/mac" href="/web/20200917230954/https://support.apple.com/mac">Mac <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Music " data-analytics-link-url="/music" href="/web/20200917230954/https://support.apple.com/music">Music <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apple ID " data-analytics-link-url="/apple-id" href="/web/20200917230954/https://support.apple.com/apple-id">Apple ID <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apps " data-analytics-link-url="/apps" href="/web/20200917230954/https://support.apple.com/apps">Apps <span class="a11y">Support</span></a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Support Site Map" data-analytics-link-url="/sitemap" href="/web/20200917230954/https://support.apple.com/sitemap">Support Site Map</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title">Service & Repair</h3><button class="ac-gf-directory-column-section-toggler" aria-controls="Service & Repair" aria-expanded="false">+</button> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apple Repair Options" data-analytics-link-url="/repair" href="/web/20200917230954/https://support.apple.com/repair">Apple Repair Options</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Service and Repair Information" data-analytics-link-url="/repair/products" href="/web/20200917230954/https://support.apple.com/repair/products">Service and Repair Information</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="AppleCare Products" data-analytics-link-url="http://www.apple.com/support/products/" href="https://web.archive.org/web/20200917230954/http://www.apple.com/support/products/">AppleCare Products</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link analytics-exitlink" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Hardware Warranties" data-analytics-link-url="https://www.apple.com/legal/warranty/" href="https://web.archive.org/web/20200917230954/https://www.apple.com/legal/warranty/">Hardware Warranties</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link analytics-exitlink" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Software License Agreements" data-analytics-link-url="https://www.apple.com/legal/sla/" href="https://web.archive.org/web/20200917230954/https://www.apple.com/legal/sla/">Software License Agreements</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Complimentary Support" data-analytics-link-url="/complimentary" href="/web/20200917230954/https://support.apple.com/complimentary">Complimentary Support</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title">Resources</h3><button class="ac-gf-directory-column-section-toggler" aria-controls="Resources" aria-expanded="false">+</button> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Downloads & Updates" data-analytics-link-url="/en_US/downloads" href="/web/20200917230954/https://support.apple.com/en_US/downloads">Downloads & Updates</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Manuals" data-analytics-link-url="/en_US/manuals" href="/web/20200917230954/https://support.apple.com/en_US/manuals">Manuals</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Tech Specs" data-analytics-link-url="/en_US/specs" href="/web/20200917230954/https://support.apple.com/en_US/specs">Tech Specs</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Accessibility" data-analytics-link-url="/accessibility" href="/web/20200917230954/https://support.apple.com/accessibility">Accessibility</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Education" data-analytics-link-url="/education" href="/web/20200917230954/https://support.apple.com/education">Education</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Business" data-analytics-link-url="/business" href="/web/20200917230954/https://support.apple.com/business">Business</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link analytics-exitlink" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apple Support Videos" data-analytics-link-url="https://www.youtube.com/applesupport" href="https://web.archive.org/web/20200917230954/https://www.youtube.com/applesupport" rel="nofollow">Apple Support Videos</a></li> </ul> </div> </div> <div class="ac-gf-directory-column"> <div class="ac-gf-directory-column-section"> <h3 class="ac-gf-directory-column-section-title">Connect</h3><button class="ac-gf-directory-column-section-toggler" aria-controls="Connect" aria-expanded="false">+</button> <ul class="ac-gf-directory-column-section-list"> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Contact Us" data-analytics-link-url="/contact" href="/web/20200917230954/https://support.apple.com/contact">Contact Us</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Phone Numbers" data-analytics-link-url="/en-us/HT201232" href="/web/20200917230954/https://support.apple.com/en-us/HT201232">Phone Numbers</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="My Support" data-analytics-link-url="/en-us/my-support" href="/web/20200917230954/https://support.apple.com/en-us/my-support">My Support</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="Apple Support App" data-analytics-link-url="https://itunes.apple.com/app/apple-store/id1130498044?mt=8" href="https://web.archive.org/web/20200917230954/https://itunes.apple.com/app/apple-store/id1130498044?mt=8">Apple Support App</a></li> <li class="ac-gf-directory-column-section-item"> <a class="ac-gf-directory-column-section-link analytics-exitlink" data-analytics-event="link.click" data-analytics-link-component_type="Simple List" data-analytics-link-component_name="@Apple Support" data-analytics-link-url="https://twitter.com/AppleSupport" href="https://web.archive.org/web/20200917230954/https://twitter.com/AppleSupport">@Apple Support</a></li> </ul> </div> </div> </nav> <script type="application/ld+json"> { "@context": "https://web.archive.org/web/20200917230954/https://schema.org", "@id": "https://web.archive.org/web/20200917230954/https://support.apple.com/#organization", "@type": "Organization", "name": "Apple Support", "url": "https://web.archive.org/web/20200917230954/https://support.apple.com/", "contactPoint": { "@type": "ContactPoint", "telephone": "+1-800-275-2273", "contactType": [ "technical support", "customer service" ], "areaServed": "US", "availableLanguage": ["EN", "ES"] }, "sameAs": [ "https://web.archive.org/web/20200917230954/https://www.wikidata.org/wiki/Q65129345", "https://web.archive.org/web/20200917230954/https://www.youtube.com/applesupport", "https://web.archive.org/web/20200917230954/https://twitter.com/applesupport" ], "parentOrganization": { "@type": "Organization", "name": "Apple", "@id": "https://web.archive.org/web/20200917230954/https://www.apple.com/#organization", "url": "https://web.archive.org/web/20200917230954/https://www.apple.com/" } } </script> <section class="ac-gf-footer"> <div class="ac-gf-footer-shop" x-ms-format-detection="none"></div> <div class="ac-gf-footer-locale"> <a class="ac-gf-footer-locale-link" href="/web/20200917230954/https://support.apple.com/choose-country-region" title="Choose your country or region" aria-label="United States. Choose your country or region"><img class="ac-gf-footer-locale-flag" src="/web/20200917230954im_/https://support.apple.com/content/dam/edam/applecare/images/en_US/flags/footer_flags/us.png" alt="" width="16" height="16">United States</a> </div> <div class="ac-gf-footer-legal"> <div class="ac-gf-footer-legal-copyright">Copyright © 2020 Apple Inc. All rights reserved.</div> <div class="ac-gf-footer-legal-links"> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://www.apple.com/legal/privacy/en-ww/">Privacy Policy</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://www.apple.com/legal/internet-services/terms/site.html">Terms of Use</a> <a class="ac-gf-footer-legal-link analytics-exitlink" href="https://web.archive.org/web/20200917230954/https://www.apple.com/shop/goto/help/sales_refunds">Sales and Refunds</a> <a class="ac-gf-footer-legal-link" href="https://web.archive.org/web/20200917230954/https://www.apple.com/sitemap/">Site Map</a></div> </div> </section></div> </footer> <script src="https://web.archive.org/web/20200917230954js_/https://km.support.apple.com/etc/designs/support/publish/commons.min.js"></script> <script type="text/javascript" src="/web/20200917230954js_/https://support.apple.com/etc/designs/support/publish/JS/pattern/appleSatelliteLib.full.js"></script><script type="text/javascript" src="/web/20200917230954js_/https://support.apple.com/etc/designs/support/publish/JS/pattern/accsoffer.js"></script><script type="text/javascript" src="/web/20200917230954js_/https://support.apple.com/etc/designs/support/publish/JS/pattern/pod.js"></script></body></html>

CINXE.COM

Official Apple Support