L-Soft Privacy Policy

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Lite</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/download/listservfree.asp">LISTSERV Lite Free</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/download/maestro.asp">LISTSERV Maestro</a></li> </ul> </div> </div> <div id="support" class="menuitem" onmouseover="showMenu('support')">Support</div> <div id="support-sub" class="support-sub"> <div class="sub-left"> <ul class="nav"> <li class="top"><a href="/web/20240724094423/https://lsoft.com/resources/resources.asp">Resource Center</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/support.asp">Technical Support</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/manuals.asp">Manuals</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/learnlistserv.asp">Learn LISTSERV</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/learnlistservmaestro.asp">Learn LISTSERV Maestro</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/whitepaper.asp">White Papers</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/tuneup.asp">Software Tune-Up</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/remoteinstall.asp">Remote Installation</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/resources/renewals.asp">Renewal Details</a></li> <div class="sub-spacer"></div> <br/> <a href="/web/20240724094423/https://lsoft.com/courses/courses.asp"><img src="/web/20240724094423im_/https://lsoft.com/images/navthumb_learn.png" alt="Learn LISTSERV Email Course" title="Learn LISTSERV Email Course"/></a> </ul> </div> <div class="sub-right"> <ul class="nav"> <li class="top"><a href="/web/20240724094423/https://lsoft.com/products/tcservices.asp">Training and Consulting</a></li> <li class="sub"><a 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class="sub-spacer"></div> <a href="http://web.archive.org/web/20240724094423/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&mOwner=G1d1f1g&mListId=HL%23719"><img src="/web/20240724094423im_/https://lsoft.com/images/navthumb_newsletter1.png" alt="Subscribe to the LISTSERV at Work Newsletter" title="Subscribe to the LISTSERV at Work Newsletter"/></a> <br/> <br/> <p class="center sub">Get the Latest News:<br/>Subscribe to the LISTSERV at Work Newsletter</p> <br/> <div align="center"><input type="button" value="SUBSCRIBE" onclick="location.href='http://web.archive.org/web/20240724094423/https://maestro.lsoft.com/list/subscribe.html?mContainer=277&mOwner=G1d1f1g&mListId=HL%23719'"/></div> <br/> </div> </div> <div id="customers" class="menuitem" onmouseover="showMenu('customers')">Customers</div> <div id="customers-sub" class="customers-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240724094423/https://lsoft.com/customers/customers.asp">Customer List</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/customers/casestudies.asp">Case Studies</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/customers/testimonials.asp">Testimonials</a></li> </ul> <div class="sub-spacer"></div> <ul class="nav"> <li class="top"><a href="/web/20240724094423/https://lsoft.com/resources/listserv-community.asp">LISTSERV Community</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/products/listserv_on_campus.asp" target="_blank">LISTSERV in Education</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/products/listserv_citygov.asp" target="_blank">LISTSERV in Government</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=testimonial"><img src="/web/20240724094423im_/https://lsoft.com/images/navthumb_feedback.png" alt="Talk to Us" title="Talk to Us" style="width:100%"/></a> </div> </div> <div id="contact" class="menuitem" onmouseover="showMenu('contact')">Contact</div> <div id="contact-sub" class="contact-sub"> <div class="sub-center"> <ul class="nav"> <li class="top"><a href="/web/20240724094423/https://lsoft.com/contact/contact.asp">Contact L-Soft</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=sales">Sales</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=support">Technical Support</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=training">Training</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=consulting">Consulting</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=pressinfo">Public Relations</a></li> <li class="sub"><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=hr">Human Resources</a></li> </ul> <div class="sub-spacer"></div> <a href="/web/20240724094423/https://lsoft.com/contact/contact.asp"><img src="/web/20240724094423im_/https://lsoft.com/images/navthumb_contact.png" alt="Contact L-Soft" title="Contact L-Soft" style="width:100%"/></a> </div> </div> </div> <div class="search"><div class="menuitem"><a href="/web/20240724094423/https://lsoft.com/search/search.asp"><img src="/web/20240724094423im_/https://lsoft.com/images/icon_altsearch_black.png" alt="Search Site" title="Search Site"/></a></div></div> <div class="altnav"><img src="/web/20240724094423im_/https://lsoft.com/images/icon_altnav_black.png" class="icon-altsearch" alt="Open Navigation Menu" title="Open Navigation Menu" onclick="toggleMobileMenu()"/></div> <div id="mobilenav" class="mobilenav"> <ul class="nav"> <li class="top closed" onclick="showMobileSubmenu('1')" id="software-mobile-top">Software</li> <li> <ul id="software-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillistsoftware.asp'">Email List Management</li> <li class="toptoptop closed" onclick="showMobileSubmenu('1a')" id="software-listserv-mobile-top">LISTSERV</li> <li> <ul id="software-listserv-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listserv.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listserv_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listserv_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listserv_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/listserv_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/listserv_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/listserv_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/listserv_demo.asp'">LISTSERV Demo</li> </ul> </li> <li class="sub" onclick="location.href='/products/emailmarketing.asp'">Email Marketing</li> <li class="toptoptop closed" onclick="showMobileSubmenu('1b')" id="software-maestro-mobile-top">LISTSERV Maestro</li> <li> <ul id="software-maestro-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/maestro.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/maestro_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/maestro_license.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/maestro_os.asp'">Operating Systems</li> <li class="subsubsub" onclick="location.href='/products/maestro_hardware.asp'">Hardware Requirements</li> <li class="subsubsub" onclick="location.href='/products/maestro_support.asp'">Technical Support</li> <li class="subsubsub" onclick="location.href='/products/maestro_remoteinstall.asp'">Installation Service</li> <li class="subsubsub" onclick="location.href='/products/maestro_demo.asp'">LISTSERV Maestro Demo</li> </ul> </li> </ul> </li> <li class="top closed" onclick="showMobileSubmenu('2')" id="services-mobile-top">Hosting</li> <li> <ul id="services-mobile-menu" class="menu"> <li class="sub" onclick="location.href='/products/emaillisthosting.asp'">Email List Hosting</li> <li class="toptoptop closed" onclick="showMobileSubmenu('2a')" id="services-listplex-mobile-top">ListPlex</li> <li> <ul id="services-listplex-mobile-menu" class="menu"> <li class="subsubsub" onclick="location.href='/products/listplex.asp'">Overview</li> <li class="subsubsub" onclick="location.href='/products/listplex_checklist.asp'">Features</li> <li class="subsubsub" onclick="location.href='/products/listplex_pricing.asp'">Pricing</li> <li class="subsubsub" onclick="location.href='/products/listplex_support.asp'">Technical Support</li> <li 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class="search"> <tr> <td class="leftcol"><input type="text" name="searchinput" placeholder="Search Site" class="searchinput"/></td> <td class="rightcol"><input type="submit" name="go" value="Search"/></td> </tr> </table> </form> </div> </div> </div> <div id="incontent" onmouseover="closeAllMenus()"> <div class="container"> <div id="inmainarea"> <div class="padding"> <div id="breadcrumbs"> <p class="breadcrumbs"><a href="corporate.asp">Corporate</a> > <a href="/web/20240724094423/https://lsoft.com/corporate/privacypolicy.asp">L-Soft Privacy Policy</a></p><hr/> </div> <h1>L-Soft Privacy Policy</h1> <img src="/web/20240724094423im_/https://lsoft.com/images/thumbnail_privacypolicy_large.jpg" alt="L-Soft Privacy Policy" title="L-Soft Privacy Policy" class="image-horizontal"/> <p>At <span class="nowrap">L-Soft</span>, we are committed to the protection of your privacy and personal data. As a subscriber of our email lists, visitor to our website, or customer of our products and services, you decide what information to give us. Any information that you provide will be held securely and in accordance with the legal regulations of data protection and electronic communication.</p> <p>In accordance with our corporate policy, <span class="nowrap">L-Soft</span> pledges that it will never release, sell or trade your personal information without your consent. An exception must be made if we are required to do so by law or in the unlikely event of a sale of the business or transfer of assets.</p> <p>The information that we gather falls into two categories:</p> <ul> <li><b>Personally Identifiable Information:</b> Personally identifiable information is any kind of information about a specific user, including name, email address and company. <span class="nowrap">L-Soft</span> only collects personally identifiable information that you explicitly give us.</li> <li><b>Non-Personally Identifiable Information:</b> Non-personally identifiable information is any type of information collected in web logs, including IP address, browser type, or the use of cookies. This information is only viewed in aggregate form and is not routinely tracked to an individual site visitor except in special cases, such as responding to Internet-based attacks.</li> </ul> <p>Our privacy policies provide important disclosures and details regarding our usage of your information.</p> <br/> <h3>Privacy Policy for Email Lists</h3> <p><span class="nowrap">L-Soft</span> has always been a strong advocate of permission-based email list communication. Our email list management software LISTSERV<sup>®</sup> has supported the opt-in function since 1986. In 1993, LISTSERV became the first software to introduce double opt-in, now an industry standard for email list subscriptions, which requires subscribers to respond to an email confirmation before being subscribed to a list. LISTSERV was also the first software in the industry with a spam filter and built-in virus protection. Our products are designed to put users in control of their own personal information.</p> <p>Note that this privacy policy only applies to <span class="nowrap">L-Soft's</span> corporate email lists. While we urge all LISTSERV customers to follow the best practices of email communication, <span class="nowrap">L-Soft</span> is not responsible for customers' privacy policies. It is up to the discretion of individual licensees of the software to determine what information they collect and how they process and store it.</p> <p><span class="nowrap">L-Soft</span> collects personally identifiable information to serve email list subscribers in the most effective and efficient manner possible:</p> <ul> <li><b>Opt-In:</b> If you sign up to receive <span class="nowrap">L-Soft</span> email announcements or newsletters, we will use the information that you give us to provide the service that you have requested. The personal information that you provide will only be held for as long as you remain subscribed to the email lists. <span class="nowrap">L-Soft</span> issues subscriptions and collects your personally identifiable information according to a double opt-in policy.</li> <li><b>Opt-Out:</b> All of <span class="nowrap">L-Soft's</span> corporate announcement list messages include an unsubscribe option at the end of the message. If you inform us that you wish to cancel a subscription, we will promptly remove you from our mailing list, and your personal details will be deleted from our records.</li> <li><b>Information Collected:</b> Information collected may include your full name, email address, country and other information depending on your preference for a specific service. <span class="nowrap">L-Soft</span> communications are in plain text or HTML format (with images). When you sign up to receive email from us, you can select either of them. If you select the HTML format, the email may include a one-pixel gif to determine whether or not readers viewed the email. This process does not leave any information on your computer.</li> </ul> <p><span class="nowrap">L-Soft</span> complies fully with the federal CAN-SPAM Act of 2003, EU Directive 2002/58/CE on Privacy and Electronic Communications, and the EU General Data Protection Regulation (GDPR). For more detailed information on data protection regulations, please see the legal framework section.</p> <p><span class="nowrap">L-Soft</span> keeps your data accurate to the extent that you provide us with the information needed to do so. If your data changes (e.g. new email address), then you are responsible for notifying us. Upon request, <span class="nowrap">L-Soft</span> will provide customers with information about whether we store, or process on behalf of a third party, any of their personal data. <span class="nowrap">L-Soft</span> may use personal data to comply with legal obligations, resolve disputes, prevent abuse and enforce agreements.</p> <br/> <h3>Privacy Policy for Website</h3> <p>As is standard practice on many websites, <span class="nowrap">L-Soft</span> logs non-personally identifiable information about site visitors to analyze website traffic. This information is not routinely tracked to individual site visitors. It is only viewed and analyzed in aggregate form except in special cases, such as responding to Internet-based attacks.</p> <ul> <li><b>IP Address:</b> An IP address is an identifier for a computer or device on a TCP/IP network. <span class="nowrap">L-Soft</span> logs IP addresses to analyze traffic and improve the content of the website. <span class="nowrap">L-Soft</span> does not routinely track IP addresses to individual users. In special cases, such as responding to Internet-based attacks or troubleshooting customer or subscriber problems, logs for web and other Internet services may be used to track the particular IP addresses that are involved in the incident.</li> <li><b>Cookie:</b> A cookie is a message given to a web browser by a web server. The message is sent back to the server each time the browser requests a page from the server. The main purpose of cookies is to identify users, and, in some cases, to prepare customized web pages for them. The <span class="nowrap">L-Soft</span> website uses cookies to remember user regional preferences. <span class="nowrap">L-Soft</span> also uses cookies on a permission basis by offering LISTSERV administrators, list owners and subscribers the possibility to store their passwords with the help of a cookie. <span class="nowrap">L-Soft</span> does not use cookies to track individual users.</li> <li><b>Web Forms:</b> Web forms are used on the <span class="nowrap">L-Soft</span> website as a mechanism for site visitors to contact <span class="nowrap">L-Soft</span>. The web forms collect information, including name, email address and company name. This information is only used to answer and follow up on the request and is not shared with any third party unless explicitly mentioned.</li> </ul> <br/> <h3>Privacy Policy for Other Electronic Communication</h3> <ul> <li><b>Purchases:</b> If you purchase an <span class="nowrap">L-Soft</span> product or service, <span class="nowrap">L-Soft</span> will require you to provide appropriate data to fulfill the legal requirements on commercial transactions.</li> <li><b>Inquiries and Support:</b> If you send an inquiry or support request by email to a specific contact at <span class="nowrap">L-Soft</span>, it may not always be possible for this contact to provide the information requested. In such circumstances, we may pass your inquiry to another recipient who can fulfill your information request.</li> </ul> <br/> <h3>L-Soft Privacy Policy for EU Residents' Personal Data</h3> <p><b>1. Scope</b></p> <p><span class="nowrap">L-Soft's</span> privacy policy for EU residents' personal data applies to the processing of EU personal data that <span class="nowrap">L-Soft</span> receives from its hosting (ListPlex, EASE) customers, regardless of the location of the <span class="nowrap">L-Soft</span> data center where the information is stored. Most <span class="nowrap">L-Soft</span> customers are businesses, not individuals. However, <span class="nowrap">L-Soft</span> may also receive personal data about EU individuals from its hosting customers. We process this personal data only on behalf of and under the direction of the customer. The collection, use and disclosure of such data is subject to the customer's own privacy policy.</p> <p><span class="nowrap">L-Soft's</span> privacy policy for EU residents' personal data does not cover data through which individuals are no longer identifiable.</p> <p><b>2. Processing of Personal Data</b></p> <p><span class="nowrap">L-Soft</span> may collect personal data directly or indirectly from customers or from <span class="nowrap">L-Soft</span> affiliates. <span class="nowrap">L-Soft</span> also collects information while conducting our business operations or in furtherance of our legitimate business interests that could lead to the incidental collection of personal data. <span class="nowrap">L-Soft</span> uses personal data for legitimate business purposes, including to:</p> <ul> <li>Process orders</li> <li>Prepare invoices and complete billing tasks</li> <li>Prepare price quotations</li> <li>Provide services to customers, including the delivery of email messages or other communications to a customer's email subscribers</li> <li>Provide technical support or consulting services</li> <li>Respond to customer inquiries about their <span class="nowrap">L-Soft</span> products and services</li> <li>Satisfy governmental reporting and tax requirements</li> <li>Satisfy security, health, and safety concerns</li> <li>Satisfy other business-related purposes required under applicable laws and regulations</li> </ul> <p><b>3. Data Security</b></p> <p><span class="nowrap">L-Soft</span> uses reasonable efforts to maintain the integrity of personal data. <span class="nowrap">L-Soft</span> also uses reasonable safeguards designed to protect against the loss, misuse and alteration of data that we maintain. All electronically stored personal data are kept on a secure storage system that cannot be accessed from the Internet (DAS or SAN). In the unlikely event of a data breach of personal data, <span class="nowrap">L-Soft</span> will analyze the impact and notify the affected customers without undue delay.</p> <p><b>4. Personal Data Rights</b></p> <p>EU individuals have a right to access, change or delete their personal data. The most expedient method is to contact the data controller directly. Upon reasonable request and to the extent the request does not compromise the protections set forth in this Policy, <span class="nowrap">L-Soft</span> will facilitate a response by forwarding a GDPR-related request to the pertinent customer (controller). If you have a request concerning your personal data held by <span class="nowrap">L-Soft</span> as a processor of such data, please contact us at:<br/><a href="/web/20240724094423/https://lsoft.com/contact/econtact.asp?id=gdpr">https://www.lsoft.com/econtact.asp?id=gdpr</a></p> <p>For more information about GDPR, visit:<br/><a href="/web/20240724094423/https://lsoft.com/resources/gdpr.asp">https://www.lsoft.com/resources/gdpr.asp</a><br/><a href="/web/20240724094423/https://lsoft.com/resources/gdpr-faq.asp">https://www.lsoft.com/resources/gdpr-faq.asp</a></p> <br/> <h3>Contacting L-Soft</h3> <p><span class="nowrap">L-Soft</span> welcomes your comments regarding these privacy statements. If you would like to know what <span class="nowrap">L-Soft</span> email lists you are subscribed to or to submit questions or comments, feel free to contact us at: <a href="http://web.archive.org/web/20240724094423/mailto:editor@lsoft.com">editor@lsoft.com</a>. Your feedback will help us improve our service to our customers.</p> <p>To reflect this feedback, we may occasionally amend this privacy policy; thus, we encourage you to periodically review this page for any updates on our commitment to protect your information and provide you with improved content on our website.</p> <br/> <br/> <br/> <script type="text/javascript" src="http://web.archive.org/web/20240724094423js_/https://platform-api.sharethis.com/js/sharethis.js#property=651f3fbd6ee9de001217ae6d&product=inline-share-buttons&source=platform" async="async"></script> <div class="sharethis-inline-share-buttons"></div> <br/> <br/> <hr/> <p class="boilerplate"><a href="/web/20240724094423/https://lsoft.com/corporate/legal.asp">LISTSERV is a registered trademark</a> licensed to <span class="nowrap">L-Soft</span> international, Inc.</p> <p class="boilerplate">See <a href="/web/20240724094423/https://lsoft.com/corporate/trademark.asp">Guidelines for Proper Usage of the LISTSERV Trademark</a> for more details.</p> <p class="boilerplate">All other trademarks, both marked and unmarked, are the property of their respective owners.</p> <br/> <script async src="http://web.archive.org/web/20240724094423js_/https://www.googletagmanager.com/gtag/js?id=UA-3167554-2"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-3167554-2'); </script> <div id="tip"></div> </div> </div> <div id="mobileinsidebar" onclick="toggleMobileSubMenu()" title="Submenu">Menu</div> <div id="insidebar"> <img src="/web/20240724094423im_/https://lsoft.com/images/sidebartop.png" class="sidebartop" alt=""/> <div class="sidenavoff pointer" onclick="location.href='/corporate/corporate.asp'"><a href="/web/20240724094423/https://lsoft.com/corporate/corporate.asp">About L-Soft</a></div> <div class="sidenavoff pointer" onclick="location.href='/corporate/management.asp'"><a 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