Twitter Help Center

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://twitter.com/help/start","20091226011616","https://web.archive.org/","web","/_static/", "1261790176"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="en-us" http-equiv="Content-Language"/> <meta content="Twitter is without a doubt the best way to share and discover what is happening right now." name="description"/> <link href="https://web.archive.org/web/20091226011616cs_/http://s.twimg.com/stylesheets/twitter.css" media="screen" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20091226011616cs_/http://s.twimg.com/stylesheets/base.css" media="screen" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20091226011616cs_/http://s.twimg.com/stylesheets/internal.css" media="screen" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20091226011616cs_/https://s3.amazonaws.com/twitter_production/a/1261519751/stylesheets/help_center.css?1261529042" media="screen" rel="stylesheet" type="text/css"/> <title>Twitter Help Center</title> <script src="https://web.archive.org/web/20091226011616js_/https://ajax.googleapis.com/ajax/libs/jquery/1.3.0/jquery.min.js" type="text/javascript"></script> <link href="https://web.archive.org/web/20091226011616im_/http://s.twimg.com/images/favicon.ico" rel="shortcut icon" type="image/x-icon"/> </head> <body class="help extended" id="start"><div id="container" class="subpage"> <div id="header"> <a href="https://web.archive.org/web/20091226011616/http://twitter.com/" title="Twitter / Home" accesskey="1" id="logo"><img alt="Twitter_logo_header" src="https://web.archive.org/web/20091226011616im_/https://s3.amazonaws.com/twitter_production/a/1261519751/images/twitter_logo_header.png"/></a> <form method="post" id="sign_out_form" action="/web/20091226011616/https://twitter.com/sessions/destroy" style="display:none;"> <input name="authenticity_token" value="89b95d296a37b1958a036c4b5983ed79362da579" type="hidden"/> </form> <ul class="top-navigation round"> <li> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/requests/portal/index">Check Existing Tickets</a> </li> </ul> </div> <div class="content-bubble-arrow"></div> <table class="columns" cellspacing="0"> <tbody> <tr> <td id="content" class="round-left column wide"> <div class="help-search" id="help_search"> <form action="/web/20091226011616/https://twitter.com/help/start" id="zendesk_search" method="post"><div style="margin:0;padding:0"><input name="authenticity_token" type="hidden" value="89b95d296a37b1958a036c4b5983ed79362da579"/></div> <input id="search_box" name="search_box" type="text" value="Example: direct messages"/> <input id="zendesk_search_submit" name="commit" type="submit" value="Search"/> </form> <label for="search-input">What are you looking for?</label> </div> <div class="help-content clearfix"> <div class="help-topics"> <h3>Choose a category</h3> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/10711/entries">Getting Started <span>General info, following, etc.</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/59008/entries">Mobile <span>Setup, SMS</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/26257/entries">Policy <span>Rules, Terms, Violations</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/10713/entries">Troubleshooting <span>Something's not working...</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries">Known Issues <span>Problems that we know about</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/82075/entries">Español <span>Servicio de ayuda</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/83565/entries">Français <span>Documentation d'aide</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/83564/entries">Italiano <span>Aiuto di Twitter</span></a> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/83562/entries">Deutsch <span>Hilfsartikel</span></a> </div> <div class="help-side"> <h3>Popular topics</h3> <ul class="topics"> <li><span>1</span> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries/66018">Tweets Not In Search </a></li> <li><span>2</span> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries/59163">Account Restoration Broken</a> </li> <li><span>3</span> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries/67373">Trouble Logging In</a></li> <li><span>4</span> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries/33335">Direct Message Problems</a> </li> <li><span>5</span> <a href="https://web.archive.org/web/20091226011616/http://help.twitter.com/forums/31935/entries/60631">Timelines are Blank</a></li> </ul> <h3>Latest from @<a href="https://web.archive.org/web/20091226011616/http://twitter.com/twitter">Twitter</a></h3> <div id="twitter-widget"> <script src="https://web.archive.org/web/20091226011616js_/http://widgets.twimg.com/j/2/widget.js"></script> <script> new TWTR.Widget({ version: 2, type: 'profile', rpp: 1, interval: 6000, width: 200, height: 300, theme: { shell: { background: '#ffffff', color: '#303030' }, tweets: { background: '#ffffff', color: '#555', links: '#2276BB' } }, features: { scrollbar: false, loop: false, live: false, hashtags: true, timestamp: true, avatars: false, behavior: 'default' } }).render().setUser('twitter').start(); </script> </div> <p class="info">For more information, check out <a href="https://web.archive.org/web/20091226011616/http://status.twitter.com/">Twitter Status</a> or the <a href="https://web.archive.org/web/20091226011616/http://blog.twitter.com/">Twitter blog</a>.</p> </div> </div> </td> </tr> </table> <script> var $searchBox = $('#search_box'); $searchBox.focus(function() { if ($searchBox.val() == "Example: direct messages") { this.value = ""; $searchBox.addClass("active"); $("#content").addClass("active"); } }); $searchBox.blur(function() { if ($searchBox.val() == "") { this.value = "Example: direct messages"; $searchBox.removeClass("active"); $("#content").removeClass("active"); } }); </script> <div id="footer" class="round"> <h3 class="offscreen">Footer</h3> <ul> <li class="first">© 2009 Twitter</li> <li><a href="/web/20091226011616/https://twitter.com/about#about">About Us</a></li> <li><a href="/web/20091226011616/https://twitter.com/about#contact">Contact</a></li> <li><a href="https://web.archive.org/web/20091226011616/http://blog.twitter.com/">Blog</a></li> <li><a href="https://web.archive.org/web/20091226011616/http://status.twitter.com/">Status</a></li> <li><a href="/web/20091226011616/https://twitter.com/goodies">Goodies</a></li> <li><a href="https://web.archive.org/web/20091226011616/http://apiwiki.twitter.com/">API</a></li> <li><a href="https://web.archive.org/web/20091226011616/http://business.twitter.com/twitter101">Business</a></li> <li><a href="/web/20091226011616/https://twitter.com/help/start">Help</a></li> <li><a href="/web/20091226011616/https://twitter.com/jobs">Jobs</a></li> <li><a href="/web/20091226011616/https://twitter.com/tos">Terms</a></li> <li><a href="/web/20091226011616/https://twitter.com/privacy">Privacy</a></li> </ul> </div> </div> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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