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font-weight: 600; padding: 4px 0px 4px 10px; } /* ch topbar css end */ .ctmenu-section, .signindrpcontent_ul { padding-bottom: 0 !important; } .signindrpcontent { display: none; position: absolute !important; background-color: white; width: 170px; box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2); padding: 12px 16px; z-index: 99999; top: 28px; right: 0px !important; } .signindrp:hover .signindrpcontent { display: flex; } .ctheader { position: fixed; display: block; top: 36px; left: 0; width: 100%; height: auto; margin: 0 auto; padding: 0.75rem 0; z-index: 1000; background: white; box-shadow: 0px 0px 7px 0px rgb(0 0 0 / 10%) !important; } .ctheader-item-left { flex: 0 0 20%; } .ctheader-item-right { flex: 0 0 80%; justify-content: flex-end; } .ch_main_wrapper { flex-wrap: nowrap !important; } .ch_li_title, .ctmenu-item { font-size: 15px; color: #000; display: flex !important; } .ctheader .ctmenu>ul>li { cursor: unset !important; } .ctheader .ctmenu>ul>li>a { position: relative; font-size: 14px !important; color: #000; cursor: pointer !important; white-space: nowrap; font-weight: 400 !important; } .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 15px !important; } .ctheader .ctmenu>ul>li .ctmenu-subs { position: absolute; width: 100%; height: auto; z-index: 109; opacity: 0; visibility: hidden; border-radius: 18px; background: rgb(255, 255, 255); box-shadow: rgb(0 0 0 / 13%) 0px 8px 12px; border-top: unset !important; } .ctheader .title_nav { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; font-size: 16px; color: #000; position: relative; display: inline-block; width: max-content; } .new-subtitle { position: absolute; right: -36px; top: -4px; display: inline-block; font-size: 10px; line-height: normal; font-weight: 600; color: #fff; background-color: #FF5722; padding: 2px 4px; border-radius: 2px; text-transform: uppercase; } .ch_li_title.com_tl { position: relative; } .ch_li_title.com_tl .new-subtitle { right: 4px; top: -10px; } .iconhd img { width: 16px !important; } .ctheader .ctmenu-mobile-ctheader, .ctheader .ctmenu-mobile-toggle { display: none; } .ctmenu-subs a, .list-item>div { color: #333; text-align: left; } .cnsmfont { font-size: 13px; font-weight: 300; line-height: normal; color: #646464; } .congridic .contentsubq { padding-left: 0px !important; } /*dropdown css start */ .inteflexsize { flex: 1 1 0; } .integrationdropdown a { padding: 8px 15px !important; } .ch_resourcedropdown, .soldropwidth { padding: 10px 0px !important; } .ctheader .ctmenu>ul>li, .signindrp_cont_new .tplinksign { list-style: none !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ch_startFreetrial, .ch_bookdemo { width: 140px; height: 42px !important; border: 2px solid #FF5722 !important; border-radius: 4px !important; } .ch_bookdemo { width: 128px !important; color: #FF5722 !important; font-weight: 500 !important; } .ch_startFreetrial { background: #FF5722; color: #fff !important; font-size: 15px; margin-left: 10px; } .expand_more_svg { height: 18px; width: 18px; background-image: url(https://images.controlhippo.com/svg/expand_more.svg); background-size: 18px; background-repeat: no-repeat; background-position: 50%; display: block; } .fontwt500 { font-weight: 500 !important; } .ch_integration_logo { margin-right: 11px; } .bold_font,.fn600,.all_ftr_link span { font-weight: 600 !important; } .product_menus_main .menu_hdtl { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #020202 !important; font-size: 20px !important; font-weight: 600; line-height: 1.3; text-transform: uppercase !important; } .tradmark_cl { font-size: 8px; font-weight: 800; margin-left: 2px; } .menuDesc{ font-size: 12px; color: #5A7090; } .intBroder{ border: 1px solid #E1E1E1 !important; } .align-items-center { align-items: center; } .double-arrow-icon { display: flex; align-items: center; margin-top: 3px; line-height: normal; justify-content: center; margin-left: 6px; } .more-button { background-color: #0029C7; width: 165px; color: #ffffff !important; transition: 0.5s; justify-content: center !important; border: 2px solid transparent; padding: 8px 10px !important; } .more-button:hover { background-color: #0029C7 !important; } .ctmenu-subs a { border-radius: 4px; line-height: normal !important; } .ctheader .more-button .title_nav { color: #ffffff; font-family: 'Inter' !important; font-weight: 500; font-size: 14px; } .more-item-block { margin-top: 14px; padding-left: 12px; } /*custom search header css*/ .custom-search-bar { margin-left: 10px; display: flex; align-items: center; } .custom-search-bar .search-icon-clickable { display: inline-block; background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_small_icon.svg); background-repeat: no-repeat; background-size: 26px; background-position: center; font-size: 0px; width: 32px; height: 32px; cursor: pointer; } .custom-search-bar form { position: absolute; bottom: -89px; right: 14px; font-size: 0; line-height: 0; display: none; padding: 20px 20px; background-color: #fff; border-top: 2px solid #ff5722; box-shadow: 0 2px 6px rgba(0,0,0,.2); } .custom-search-bar form::before { position: absolute; top: -7px; right: 12px; display: block; content: ''; width: 0; height: 0; border-style: solid; border-width: 0 5.5px 6px; border-color: transparent transparent #ff5722 transparent; } .custom-search-bar input { padding: 8px 46px 8px 12px; border: 1px solid #ccc; width: 280px; border-radius: 4px 4px 4px 4px; height: 35px; } .custom-search-bar button { background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_white.svg); background-repeat: no-repeat; background-size: 24px; background-position: center; font-size: 0px; width: 35px; height: 35px; border: 1px solid #dddddd; background-color: #ff5722; padding: 10px; cursor: pointer; position: absolute; right: 20px; border-radius: 0px 4px 4px 0px; } .custom-search-bar input:focus-visible, .custom-search-bar input:focus { outline: none; border-color: #ccc; } /*Weglot Override CSS*/ .country-selector.weglot-dropdown .wgcurrent:after { background: url(https://images.controlhippo.com/wp-content/uploads/2024/04/23070012/expand_more_grey.svg) no-repeat; top: 7px; right: 2px; width: 24px; height: 24px; } .postid-67875 .country-selector.weglot-dropdown { display: none !important; } .ai-chat-assistant-icon { color: #ffffff; font-family: 'Outfit'; font-size: 16px; } .features-more-item-block .more-button { transition: unset; justify-content: unset !important; width: unset; background-color: transparent; } .ctheader .features-more-item-block .more-button .title_nav { color: #000000; } .features-more-item-block .more-button:hover { background-color: #dbe1f3 !important; } @media screen and (max-width: 1199px) { .ch_topbar_wrapper { width: 96%; } .topbar-left-content { display: none; } .ch_topbar_wrapper { justify-content: end; } } @media (min-width: 1200px) { .container { max-width: 1200px !important; width: 100%; } } @media screen and (max-width: 1023px) { .topbar-left-content p { font-size: 13px; } } @media screen and (max-width: 979px) { .ch_topbar { display: none; } .ctheader { top: 0; } .ch_li_title.com_tl .new-subtitle { right: auto; top: 2px; left: 72px; } } @media screen and (min-width: 993px) { .ctmenu-section { display: flex; align-items: center; gap: 16px; padding: 0px !important; } .padtop40{ padding-top: 40px !important; } .ctheader .ctmenu > ul > li { margin-left: 0px !important; line-height: unset !important; } .ctheader .ctmenu > ul > li .ctmenu-subs { transition: all 0.2s ease; top: 100%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega{ left: unset !important; } .ch_main_wrapper { align-items: center; } .ctmenu-mobile-ctheader { display: none; } .ctheader .ctmenu>ul>li { padding-bottom: 20px; margin-bottom: -20px; padding-right: 0 !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ctheader .ctmenu>ul>li.ctmenu-item-has-children:hover .ctmenu-subs { margin-top: 0.6rem; opacity: 1; visibility: visible; padding: 0 !important; } .ctmenu-subs .list-item a:hover { border-radius: 4px !important; } .ctmenu-subs .list-item a:hover, .ctmenu-subs a:hover { background: #dbe1f3; } .ctmenu-subs a, .list-item>div { padding: 10px 12px; } .ch_li_title { gap: 2px; cursor: pointer !important; } .desktopjustibtwn { justify-content: space-between !important; } .congridic .list-item, .congridic, .contentsubq { width: 100%; } .resflex1 { flex: 1; } .resflex2 { flex: 2; } .integrationdrpdwn .congridic { flex: 2; } .integrationdrpdwn .congridic { gap: 0px !important; } .congridic { gap: 4px; } .productMenusBody{ gap: 30px; } .product_menus_main { padding: 28px 22px 22px !important; border-radius: 18px; box-shadow: 0px 30px 100px 0px rgba(68, 68, 68, 0.45); position: relative; } .product_menus_main .menu_hdtl { margin-bottom: 10px; } .product_top_arrow::before, .solutions_top_arrow::before, .integrations_top_arrow::before, .resource_top_arrow::before { position: absolute; content: ""; height: 30px; width: 30px; background-color: #fff; border-radius: 6px; top: -12px; display: block; min-width: 30px; transform: rotate(45deg); } .product_top_arrow::before { left: 34%; } .solutions_top_arrow::before { left: 44%; } .integrations_top_arrow::before { left: 48%; } .resource_top_arrow::before { right: 48%; } ul.ctmenu-section:has(.weglot_choice) .product_top_arrow::before { left: 24%; } ul.ctmenu-section:has(.weglot_choice) .solutions_top_arrow::before { left: 34%; } ul.ctmenu-section:has(.weglot_choice) .integrations_top_arrow::before { left: 37%; } ul.ctmenu-section:has(.weglot_choice) .resource_top_arrow::before { left: 34%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.ch_resourcedropdown { right: 5.5% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.procolwidth, .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.industriewidth{ left: 6% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.integrationdrpdwn{ left: 19% !important; } .procolwidth,.industriewidth{ max-width: 1040px !important; } .integrationdrpdwn{ max-width: 857px !important; } .ch_resourcedropdown{ max-width: 723px !important; } .ch_resourcedropdown .congridic a { padding: 8px 12px !important; } .ch_resourcedropdown .congridic .list-item { margin-bottom: 10px !important; } .ch_resourcedropdown .congridic .list-item:last-child { margin-bottom: 0px !important; } .festures_all_head { border-radius: 18px; background: #F3F6FF; padding: 15px 30px; } } @media screen and (max-width: 992px) { #et-main-area { padding-top: 4.1rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader.active .ctmenu-mobile-arrow, .ctmenu-mobile-close { display: flex !important; align-items: center; } .flexcolmmobile,.header-bottom-div { flex-direction: column !important; } .header-bottom-div { padding: 18px 20px !important; } .mobmgtop16 { margin-top: 8px !important; } .ctheader .ctmenu>ul>li, .ctheader .ctmenu>ul>li .ctmenu-subs.active, .ctheader .ctmenu>ul>li .ctmenu-subs>ul>li>a { display: block; } .main_soldrop_ul .expand_more_svg, .ch_li_title.active, .hb-top-note { display: none !important; } .ch_topbar { z-index: 100 !important; } .ctlogo img { width: 180px !important; } .ch_resourcedropdown .congridic a { padding: 8px 0px !important; } .ctheader .wrapper { padding: 12px 0px; align-items: center; } .ch_topbar_wrapper { margin-right: 10px; } .congridic { gap: 18px !important; } .congridic.productMenus { margin-bottom: 12px; } .ch_startFreetrial { margin: 0 auto !important; } .com_tl { padding: 10px 12px; } .ch_li_title { border-bottom: 1px solid rgba(0, 0, 0, 0.1); justify-content: space-between; } .ctmenu-mobile-toggle img { width: 40px; } .ctheader-item-left, .ctheader-item-right { flex: 0 0 auto; } .ctheader-item-left { padding-left: 6px !important; } .wrapper { justify-content: space-between; margin: 0 auto; padding: 0.5rem 0; } .ctheader .ctmenu-mobile-toggle { position: relative; display: block; cursor: pointer; width: 2.75rem; border: none; background: none; transition: 0.35s ease-in-out; } .ctheader .ctmenu-mobile-toggle span { display: block; position: absolute; width: 100%; height: 2px; left: 0; border: none; outline: none; opacity: 1; border-radius: 0.25rem; transform: rotate(0deg); transition: 0.25s ease-in-out; } .ctheader .ctmenu, .ctoverlay { position: fixed; top: 0; left: 0; height: 100%; } .ctheader .ctmenu { width: 75%; z-index: 111; overflow: hidden; background: white; transform: translate(-100%); transition: all 0.5s ease-in-out; } .ctoverlay { width: 100%; z-index: 100; opacity: 0; visibility: hidden; background: rgba(0, 0, 0, 0.65); transition: all 0.45s ease-in-out; } .ctheader .ctmenu.active { transform: translate(0%); } .brd_btmmo { border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader { display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow, .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { line-height: 3.125rem; width: 3.125rem; height: 3.125rem; border: 1px solid #dfdfdf; background: white; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow { display: none; font-size: 2rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { font-size: 2.25rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-title { font-weight: 500; } .ctheader .ctmenu .ctmenu-section { height: 100%; overflow-y: auto; overflow-x: hidden; padding: 0 !important; } .last_btn_li { gap: 12px; padding: 20px !important; flex-direction: column; } .ch_startFreetrial, .ch_bookdemo { width: 200px !important; height: 50px !important; } .last_btn_li a { line-height: normal; } .ctheader .ctmenu>ul>li .ctmenu-subs { display: none; top: 50px !important; left: 0; max-width: none; height: calc(100% - 50px) !important; padding-top: 4rem; opacity: 1; overflow-y: auto; visibility: visible; transform: translateX(0%); box-shadow: none; padding: 10px !important; border-radius: unset !important; border-top: 1px solid #ddd !important; transition: all 0.5s !important; } .ctoverlay.active { opacity: 1; visibility: visible; } .ctheader { padding: 0 !important; } .et-social-icons { justify-content: center !important; } .pricing_link_li a { width: 100% !important; } .resource_top_arrow .congridic { gap: 18px !important; } .ch_resourcedropdown .congridic a { padding: 0 !important; } .industriestitle, .integrationstitle, .resourcestitle { margin-bottom: 22px; } .productMenusBody .mobmgtop16 { margin-top: 18px !important; } .custom-search-bar { display: none; } /*Translation css*/ .country-selector { position: absolute; top: 5px; right: 58px; } } @media only screen and (min-width: 991px) and (max-width: 1119px) { .country-selector.weglot-dropdown .wgcurrent a, .country-selector.weglot-dropdown .wgcurrent span { padding-right: 0; } .wg-li.weglot-lang a { font-size: 0px; } span.wglanguage-name { font-size: 0px !important; } .country-selector.weglot-dropdown .wgcurrent:after { display: none; } .weglot-flags.flag-3 a:before { margin-right: 0px; } .ch_li_title, .ctmenu-item, .ctheader .ctmenu>ul>li.pricing_link_li>a, .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 13px; } } @media screen and (max-width: 567px) { .apply-translation-css .country-selector.weglot-dropdown .wgcurrent:after { display: none; 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href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/email_int.svg" alt="Shared Mailbox - Controllhippo" width="30" height="30"/> <span class="title_nav">Email</span></div> </a></div></div><div class="cnflex fwidth resflex2 flexcolmmobile festures_all_head"><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="menu_hdtl">Features</div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-inbox/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/wp-content/uploads/2024/04/09123124/omnichannel_inbox.svg" alt="Smart DID Routing - Controllhippo" width="22" height="22"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel Inbox</span><p class="menuDesc">Connect with customers across multiple messaging channels.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-crm-integration/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_whatsapp_crm.svg" alt="Omnichannel CRM Integration - Controlhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel CRM Integration</span><p class="menuDesc">Seamlessly Integrate All Messaging Channels with Your CRM.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/analytics-report/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_analytics.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Analytics Report</span><p class="menuDesc">Insights that drive informed decision-making.</p></div></div> </a></div></div><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="list-item text-center padtop40"> <a href="https://controlhippo.com/ai-chat-assistant/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <span class="ai-chat-assistant-icon">AI</span></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">AI Chat Assistant<span class="new-subtitle">new</span></span><p class="menuDesc">Smart AI Assistance for customer queries.</p></div></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/chatbot-builder/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/chatbot_icon_head_big.svg" alt="Chatbot - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Chatbot Builder <span class="new-subtitle">new</span></span><p class="menuDesc">Create custom chatbots visually, no coding required.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/workflow-automation/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/10/01082109/workflow-automation.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Workflow Automation<span class="new-subtitle">new</span></span><p class="menuDesc">Automate conversations using messaging workflows.</p></div></div></div> </a></div><div class="list-item text-center more-item-block features-more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/features/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Features</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/11/05173217/double_arrow.svg" width="20" height="20"></div> </a></div></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Respond to Customers Faster With a WhatsApp Shared Inbox</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener nofollow" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Industries <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 industriewidth"><div class="cnflex fwidth flexcolom product_menus_main solutions_top_arrow"><div class="menu_hdtl industriestitle">Industries</div><div class="cnflex fwidth desktopjustibtwn flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/ecommerce/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_ecommerce.svg" alt="Ecommerce - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Ecommerce</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/recruitment/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_requiment-min.svg" alt="Recruitment - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Recruitment</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/automotive/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_automative-min.svg" alt="Automotive - Controllhippo" width="16" height="16" /></div> <span class="title_nav">Automotive</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_retail.svg" alt="Retail - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Retail</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/real-estate/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_real_estate.svg" alt="Real Estate - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Real Estate</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/healthcare/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_healthcare.svg" alt="Healthcare - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Healthcare</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/hospitality/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_hospitality.svg" alt="Hospitality - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Hospitality</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/education/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_education.svg" alt="Education - Controllhippo" width="22" height="22"/></div> <span class="title_nav">Education</span></div> </a></div><div class="list-item text-center more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/industry/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Industries</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Give Your Agents the Power to Delight Customers Anywhere, Instantly.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="nofollow noopener" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Integrations <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 integrationdrpdwn"><div class="cnflex fwidth flexcolom product_menus_main integrations_top_arrow"><div class="menu_hdtl integrationstitle">Integrations</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/hubspot-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_hubspot.svg" alt="HubSpot - Controllhippo" width="32" height="32"/> <span class="title_nav">HubSpot</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/slack-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_slack.svg" alt="Slack - Controllhippo" width="32" height="32"/> <span class="title_nav">Slack</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/bitrix24-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Bitrix24.svg" alt="Bitrix24 - Controllhippo" width="32" height="32"/> <span class="title_nav">Bitrix24</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/pipedrive-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_pipedrive.svg" alt="Pipedrive - Controllhippo" width="32" height="32"/> <span class="title_nav">Pipedrive</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/monday-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_monday-min.svg" alt="Monday.com - Controllhippo" width="32" height="32"/> <span class="title_nav">Monday.com</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/salesforce-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Salesforce.svg" alt="Salesforce - Controllhippo" width="32" height="32"/> <span class="title_nav">Salesforce</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/zoho-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_zoho-min.svg" alt="Zoho - Controllhippo" width="32" height="32"/> <span class="title_nav">Zoho</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/webhooks-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Webhooks.svg" alt="Webhooks - Controllhippo" width="32" height="32"/> <span class="title_nav">Webhooks</span></div> </a></div><div class="list-item text-center more-integration more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/app-marketplace/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Integration</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Sync WhatsApp Chats to CRM Automatically.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener follow" data-wpel-link="exclude">Sign Up For Free</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Resources <i 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class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_w_support.svg" alt="WhatsApp for Customer Support - Controllhippo" width="16" height="16"/></div> <span class="title_nav">WhatsApp for Customer Support</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/whatsapp-for-sales/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale2" src="https://images.controlhippo.com/svg/ctrlh_header_w-sale.svg" alt="WhatsApp for Sales - Controllhippo" width="20" height="20"/></div> <span class="title_nav">WhatsApp for Sales</span></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span 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class="brdcrlink" href="https://controlhippo.com/blog/category/ai-messaging/">AI Messaging</a></span> » <span class="breadcrumb_last" aria-current="page">Generative AI for Customer Service : A Complete Guide</span></span></p></div><h1 class="fr_title">Generative AI for Customer Service : A Complete Guide</h1><p>Streamline Business Communication with our Omnichannel Solution</p><div class="btn_secnew"> <a class="sgn_newbtngr abtesttrack_blg" href="https://controlhippo.com/signup/" data-wpel-link="exclude" target="_blank" rel="follow">Start Free Trial</a></div></div><div class="featured-image-wrapper"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/13155249/generative-ai-for-customer-service-a-complete-guide-feature.png" alt="Generative AI for Customer Service : A Complete Guide" class="featured-image" /><figcaption class="featured-image-caption"></figcaption></div></div></div><div class="container padtopzerocont"><div id="content-area" class="clearfix"><div 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iframe { height: 500px; } .rc-bottom-cta { flex-direction: column; } .bottom-cta-img { max-width: 100%; width: 100%; } .bottom-cta-img { width: 100%; } .bottom-cta-copy { width: 100%; padding: 0 14px 0 14px; } .bottom-cta-copy .headline-copy { text-align: center; } } .hidden-cta-block { display: none; margin-top: 24px; } .playiframe { position: absolute; top: 0; left: 0; height: 98%; width: 100%; background-color: #333; opacity: 0.2; cursor: pointer; } .video-outer-wr { position: relative; width: 100%; margin-bottom: 10px; } .titlechposttacgf { padding-right: 40px !important; } @media only screen and (max-width:967px) { .video-outer-wr, .video-outer-wr iframe { width: 100%; } } @media only screen and (max-width:567px) { .video-outer-wr iframe { height: 100%; } .video-outer-wr { display: inline-block; } .type-post h2, .type-post h3 { margin-top: 18px; margin-bottom: 12px; } .accordionchpost .faqposttile { font-size: 22px !important; margin-top: 16px !important; margin-bottom: 12px !important; } }</style><article id="post-73794" class="et_pb_post post-73794 post type-post status-publish format-standard has-post-thumbnail hentry category-ai-messaging"><div class="et_post_meta_wrapper"></div><div class="entry-content newentrycontent"><div class="tocpluscontent"><div class="tocdiv"><div class="tocdivInnerBlock"><div class="lwptoc lwptoc-light lwptoc-notInherit" data-smooth-scroll="1" data-smooth-scroll-offset="24"><div class="lwptoc_i"><div class="lwptoc_header" style="font-size:21px;"> <b class="lwptoc_title">Table Of Content</b> <span class="lwptoc_toggle"> <a href="#" class="lwptoc_toggle_label" data-label="show">hide</a> </span></div><div class="lwptoc_items lwptoc_items-visible" style="font-size:16px;"><div class="lwptoc_itemWrap"><div class="lwptoc_item"> <a href="#what_is_generative_ai"> <span class="lwptoc_item_label">What is Generative AI?</span> </a></div><div class="lwptoc_item"> <a href="#how_does_generative_ai_work"> <span class="lwptoc_item_label">How Does Generative AI Work?</span> </a></div><div class="lwptoc_item"> <a href="#how_to_use_generative_ai_in_customer_support"> <span class="lwptoc_item_label">How to Use Generative AI in Customer Support?</span> </a></div><div class="lwptoc_item"> <a href="#benefits_of_using_generative_ai_in_customer_support"> <span class="lwptoc_item_label">Benefits of Using Generative AI in Customer Support</span> </a></div><div class="lwptoc_item"> <a href="#use_cases_generative_ai_in_customer_service_for_businesses"> <span class="lwptoc_item_label">Use Cases: Generative AI in Customer Service for Businesses</span> </a></div><div class="lwptoc_item"> <a href="#examples_of_generative_ai_for_customer_service"> <span class="lwptoc_item_label">Examples of Generative AI for Customer Service</span> </a></div><div class="lwptoc_item"> <a href="#best_practices_for_deploying_generative_ai_in_customer_service"> <span class="lwptoc_item_label">Best Practices for Deploying Generative AI in Customer Service</span> </a></div></div></div></div></div><div class="blogSideBanner"><video class="blog-sidebar-video" autoplay="" height="" loop="" muted="" playsinline="" preload="auto" width="100%"> <source src="https://images.controlhippo.com/video/controlhippo_popup_video_aug_24.webm" type="video/mp4"> Your browser does not support the video tag.</video><div class="video-cta-contnent"><div class="video-heading">Omnichannel Communication Platform for Sales & Support Teams</div> <a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Schedule a Demo</a></div></div></div></div><div class="postconetndiv"><div class="newlautor"><div class="newauthrmg"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png" width="60" height="60" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png 2x" alt="Rohit Rajpal" class="avatar avatar-60 wp-user-avatar wp-user-avatar-60 alignnone photo" /><h4 class="wrtnbnameauth">Senior Writer: </strong> <a href="https://controlhippo.com/blog/author/rohit-rajpal/" title="Posts by Rohit Rajpal" rel="author" data-wpel-link="internal" target="_self">Rohit Rajpal</a></h4></div><div class="readtime"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 10</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span>Published : </span>September 13, 2024</div></div><p><span style="font-weight: 400;">Generative AI is changing customer support by offering solutions that understand the context and create human-like responses. It provides round-the-clock customer help, cuts down on waiting, and makes customers happier overall.</span></p><p><span style="font-weight: 400;">By 2025, </span><a href="https://www.tidio.com/blog/ai-customer-service-statistics/" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">AI will handle 95% of customer interactions</span></a><span style="font-weight: 400;">, and the impact is already evident. 80% of customers who have used AI for customer service report a positive experience.</span></p><p><span style="font-weight: 400;">Generative AI in customer support is a growing trend, but many businesses are still in the early stages of adoption. In this blog, we’ll explore what generative AI customer service is, its benefits, use cases, and examples.</span></p><style>.protiptitle { font-size: 24px; font-weight: 600; color: #465671; color: #0f1e3c; margin-top: 0px; margin-bottom: 8px; } .lwptoc_itemWrap .lwptoc_item:nth-child(1) a:after { content: ""; width: 53px; height: 18px; background: url(https://controlhippo.com/blog/wp-content/uploads/2024/01/pro_tip.svg) no-repeat; background-size: 100% 100%; display: block; margin-left: 0; margin-bottom: -3px; margin-top: 3px; } .lwptoc_item .lwptoc_itemWrap .lwptoc_item a:after { content: unset; } .chblog_protips_card_main { background: #ebf3ff !important; box-shadow: 0px 4px 20px rgba(45, 45, 45, 0.16); border-radius: 10px; padding: 34px 24px; margin-bottom: 14px; } .iscmrg { margin-top: 12px; } .chblog_expertips_card_main_body { display: flex; } .chblog_protip_card_img_div { margin-right: 8px; width: 10%; margin-top: 0px; text-align: center; } .chblog_expertips_card_prgrph { line-height:1.8; } .chblog_expertips_card_content { width: 90%; } .chblog_expertips_card_content a { font-size: 15px; margin-top: 10px; color:#508dd8; text-decoration: none !important; } .type-post .entry-content .blog-trialbtn { background-color: #001965; padding: 14px 28px!important; border-radius: 8px!important; color: #fff !important; display: inline-block; font-size: 18px!important; margin-top: 18px; } .protip_cta_innr { text-align: center; margin-top: 12px; } .type-post .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media (max-width:480px) { .chblog_protips_card_main { padding: 24px 14px; } .chblog_protip_card_img_div { width: 14%; } }</style><div class="chblog_protips_card_main"><div class="chblog_expertips_card_main_body"><div class="chblog_protip_card_img_div"> <img decoding="async" loading="lazy" class="lazyloaded" src="https://controlhippo.com/blog/wp-content/uploads/2024/01/protip_idea.svg" alt="protip image" height="50" width="90"></div><div class="chblog_expertips_card_content"><div class="protiptitle">Pro-Tip</div><p class="chblog_expertips_card_prgrph">Balance AI automation with the human touch in customer support. Use generative AI for quick responses and data analysis, but train your team to step in for complex issues or emotional situations. Develop clear escalation protocols and equip your human agents with AI-assisted tools to handle these nuanced interactions effectively</p></div></div><div class="protip_cta_innr"> <a href="https://controlhippo.com/signup/?utm_source=google&utm_medium=blogprotip&utm_campaign=protip" target="_blank" rel="noopener follow" data-wpel-link="exclude">Start Your Free Trial</a></div></div><h2><span id="what_is_generative_ai"><strong>What is Generative AI?</strong></span></h2><p><span style="font-weight: 400;">Generative AI is a </span><b>branch of artificial intelligence that creates new content based on patterns learned from existing data. </b><span style="font-weight: 400;">It can produce text, responses, and solutions that closely resemble human-created work. Unlike simple rule-based systems, generative AI for customer support adapts to new situations and generates unique outputs for each input.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73859" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095456/generative-ai.png" alt="Generative AI" width="1200" height="623" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095456/generative-ai.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095456/generative-ai-980x509.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095456/generative-ai-480x249.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">Generative AI excels at understanding and responding to customer queries in a human-like manner. It can analyze customer issues, provide relevant solutions, and even predict potential problems. It uses large language models and natural language processing to assist customer service agents in their efforts to deliver exceptional customer experiences.</span></p><h2><span id="how_does_generative_ai_work"><strong>How Does Generative AI Work?</strong></span></h2><p><span style="font-weight: 400;">Generative AI in customer service works using complex neural networks trained on vast datasets of customer interactions and support knowledge. These neural networks can identify intricate patterns and connections in the data and grasp the context and intent behind customer inquiries. </span></p><p><span style="font-weight: 400;">Here’s a simplified breakdown of the process.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73860" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095518/how-does-generative-ai-work.png" alt="Generative AI Working process" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095518/how-does-generative-ai-work.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095518/how-does-generative-ai-work-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095518/how-does-generative-ai-work-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><ul><li style="font-weight: 400;" aria-level="1"><b>Training on Data</b><span style="font-weight: 400;">: The AI is trained on large datasets, such as text, images, or audio, learning patterns, structures, and relationships between elements in the data.</span></li><li style="font-weight: 400;" aria-level="1"><b>Pattern Recognition: </b><span style="font-weight: 400;">During training, the AI identifies and memorizes patterns in the data, such as how words are typically arranged in sentences or how pixels form objects in images.</span></li><li style="font-weight: 400;" aria-level="1"><b>Generating New Content: </b><span style="font-weight: 400;">Once trained, the AI can generate new content dynamically. For instance, when a customer submits a query, the AI analyzes it, draws on its learned knowledge, and generates a relevant and contextual response. </span></li><li style="font-weight: 400;" aria-level="1"><b>Refining Output: </b><span style="font-weight: 400;">Generative AI models can be fine-tuned to produce more accurate or context-relevant results, often by feeding them specific prompts or additional data to guide the generation process. This helps contact center agents provide more accurate and timely support.</span></li></ul><h2><span id="how_to_use_generative_ai_in_customer_support"><strong>How to Use Generative AI in Customer Support?</strong></span></h2><p>You can use generative AI in customer service by integrating it into your existing systems to automate responses, personalize interactions, and gain insights from customer feedback. By leveraging an <a href="https://controlhippo.com/ai-chat-assistant/" data-wpel-link="exclude" target="_blank" rel="follow">AI Support Agent</a>, businesses can streamline processes, reduce response times, and enhance the overall customer experience. Let’s understand how you can use AI for customer support in detail.</p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73861" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095553/how-to-use-generative-ai-in-customer-support.png" alt="Use Generative AI in Customer Support" width="1200" height="585" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095553/how-to-use-generative-ai-in-customer-support.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095553/how-to-use-generative-ai-in-customer-support-980x478.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095553/how-to-use-generative-ai-in-customer-support-480x234.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Automated Customer Responses</strong></h3><p><span style="font-weight: 400;">Implement AI for customer support solutions to handle common queries 24/7 and provide instant support without human intervention. Incorporate your company’s FAQs and support documentation into the AI training to enhance the accuracy and relevance of its responses. Implement a system for escalating complex issues to human agents to ensure a smooth transition when the AI encounters queries beyond its capabilities. This will help improve overall efficiency in contact centers.</span></p><section class="recommended-blog">Read More <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/ai-chatbot-solutions/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Top AI Chatbot Solutions for Your Business</b></a></section><h3><strong>2. Personalization at Scale</strong></h3><p><span style="font-weight: 400;">Look at how customers have interacted with you before, what they like, and how they behave. Use AI to create responses and suggestions that feel personal to each customer. Additionally, implement dynamic content generation for emails and support messages to ensure each communication feels customized to the recipient.</span></p><h3><strong>3. Feedback Analysis and Insights</strong></h3><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73868" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17101737/Location-Main-Street-1.png" alt="Feedback Analysis and Insights" width="1200" height="680" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17101737/Location-Main-Street-1.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17101737/Location-Main-Street-1-980x555.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17101737/Location-Main-Street-1-480x272.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">Employ generative AI to analyze and classify customer feedback collected from various sources, such as surveys, social media platforms, and support interactions. This allows for a more holistic understanding of customer sentiments and needs. Additionally, create automated reports highlighting key findings to allow data-driven decision-making for your support strategy.</span></p><h3><strong>4. Predictive Support</strong></h3><p><span style="font-weight: 400;">Develop AI models to anticipate customer issues before they arise with historical data and usage patterns. Implement proactive outreach for potential problems or maintenance needs, demonstrating attentiveness and potentially reducing support ticket volume. Additionally, use predictive analytics to optimize staffing and resource allocation to ensure you’re prepared for peak support times.</span></p><style>.interested2 { width: 100%; border-radius: 10px; box-shadow: 0px 2px 6px rgb(0 0 0 / 16%); background-color: #fff; display: table; clear: both; margin-bottom: 20px; border: 1px solid #757575; } .interested2 .interested-inn2 { position: relative; padding: 30px 30px 30px 50px; margin-top: 0; border-radius: 10px; width: 100%; } .interested2 .interested-inn2 .flag2 { position: absolute; top: 43px; left: -22px; width: 100px; } .interested2 .interested-inn2 .flex-box { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; } .interested2 .left-part { color: #000; width: 68%; margin: 0; } .left-part .hdtl { font-size: 28px; line-height: 1.2; font-weight: 600; } .interested2 .right-part { width: 27%; min-width: 30%; text-align: right; } .interested2 .right-part .btns { text-decoration: none; display: inline-block; font-size: 18px; padding: 11px 17px; font-weight: 400; background-color: #0029C7; text-align: center; color: #fff !important; width: 100%; border-radius: 5px; } @media screen and (max-width: 767px) { .interested2 .interested-inn2 { padding: 30px 20px 40px; } .interested2 .interested-inn2 .flag2 { display: none; } .interested2 .interested-inn2 .flex-box { display: block; } .interested2 .left-part, .interested2 .right-part { width: 100%; text-align: center; } }</style><section class="interested2"><div class="interested-inn2"><div class="flag2"><div style="width: 47px; height: 47px; background:#0029C7; border-radius: 14px; transform: rotate(45deg);"> </div></div><div class="flex-box"><div class="left-part"><div class="hdtl">Never Keep Your Customers Waiting!</div><div>Handle sudden surges across channels with our omnichannel platform. Upgrade your support with ControlHippo.</div></div><div class="right-part"> <a class="btns" href="https://controlhippo.com/signup/?utm_source=google&utm_medium=organic&utm_campaign=blog%20middle%20cta" data-wpel-link="exclude" target="_blank" rel="follow">Start 10-Day Trial</a></div></div></div></section><h3><strong>5. Knowledge Base Optimization</strong></h3><p><span style="font-weight: 400;">Employ generative AI customer service to continuously update and improve your knowledge base and keep the information current and relevant. Generate new articles based on common customer queries and emerging issues to expand your self-service options. Additionally, generative AI can be used to suggest relevant knowledge-based articles during customer interactions to improve first-contact resolution rates and reduce agent workload.</span></p><h2><span id="benefits_of_using_generative_ai_in_customer_support"><strong>Benefits of Using Generative AI in Customer Support</strong></span></h2><p><span style="font-weight: 400;">Generative AI for customer support offers several advantages that can significantly improve your customer service operations, including faster responses, personalized interactions, and consistent brand voice. Let’s understand the benefits of generative AI for customer support in detail.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73862" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095617/advantages-of-using-generative-ai-in-customer-support.png" alt="Advantages of Using Generative AI in Customer Support" width="1200" height="585" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095617/advantages-of-using-generative-ai-in-customer-support.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095617/advantages-of-using-generative-ai-in-customer-support-980x478.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095617/advantages-of-using-generative-ai-in-customer-support-480x234.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Faster Response Times</strong></h3><p><span style="font-weight: 400;">AI for customer support solutions can process and respond to customer queries instantly, dramatically reducing wait times. Thanks to its rapid data processing abilities, the AI efficiently navigates through extensive information repositories and resolves issues faster than human agents could. This rapid response capability ensures that customers receive immediate attention, even during peak hours or outside of regular business hours.</span></p><h3><strong>2. Personalized Interactions</strong></h3><p><span style="font-weight: 400;">Generative AI in customer service can analyze customer data and past interactions to provide tailored responses. It can remember customer preferences, past purchases, and previous issues, using this information to offer more relevant suggestions and solutions. Such personalized attention fosters a sense of recognition and importance among customers and leads to enhanced satisfaction levels.</span></p><section class="recommended-blog">Must Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/conversational-ai/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>What is Conversational AI and How Does It Work?</b></a></section><h3><strong>3. Scalable Customer Handling</strong></h3><p><span style="font-weight: 400;">With generative AI customer support, businesses can handle a much larger volume of customer requests simultaneously without compromising on quality. It can manage thousands of conversations concurrently, each one as attentive as the last, ensuring no customer is left waiting. This scalability is particularly valuable during sudden spikes in customer inquiries or as the business grows.</span></p><h3><strong>4. Consistent Brand Voice</strong></h3><p><span style="font-weight: 400;">Generative AI can be trained to maintain a consistent tone and style across all customer interactions, regardless of the channel. You can fine-tune the system to reflect your brand’s personality, whether it’s professional, friendly, or quirky, across all touchpoints. This uniformity strengthens your brand identity and delivers a cohesive customer experience throughout their journey.</span></p><h3><strong>5. 24/7 Availability</strong></h3><p><span style="font-weight: 400;">When you expand to regions with different time zones, it can quickly become challenging to handle support around the clock. However, AI can seamlessly handle after-hours support to ensure customers receive timely assistance regardless of their location. Moreover, generative AI can offer multilingual support, breaking down language barriers and providing a truly global customer service experience without the need for an extensive multilingual staff.</span></p><h2><span id="use_cases_generative_ai_in_customer_service_for_businesses"><strong>Use Cases: Generative AI in Customer Service for Businesses</strong></span></h2><p><span style="font-weight: 400;">Businesses can use generative AI for advanced sentiment analysis, enhancing agent productivity and optimizing knowledge base automatically. Let’s understand these use cases of generative AI in customer service operations.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73863" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095640/use-cases-generative-ai-in-customer-service-for-businesses.png" alt="Use Cases Generative AI in Customer Service" width="1200" height="480" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095640/use-cases-generative-ai-in-customer-service-for-businesses.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095640/use-cases-generative-ai-in-customer-service-for-businesses-980x392.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095640/use-cases-generative-ai-in-customer-service-for-businesses-480x192.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Advanced Sentiment Analysis</strong></h3><p><span style="font-weight: 400;">Generative AI for customer support can analyze customer sentiment across channels. It goes beyond simple positive/negative classifications to detect subtle emotional nuances, sarcasm, and underlying intentions. This deep understanding allows businesses to respond more appropriately to customer needs and preemptively address potential issues. </span></p><p><span style="font-weight: 400;">For instance, the AI might recognize when a customer is using polite language but is actually frustrated. This nuanced understanding allows customer service agents to adjust how they talk to customers. They can acknowledge the underlying frustration and offer more detailed explanations. This deep insight enables businesses to provide more empathetic and targeted support, potentially turning a dissatisfied customer into a loyal one.</span></p><h3><strong>2. Enhancing Agent Productivity</strong></h3><p><span style="font-weight: 400;">AI for customer support solutions can significantly boost agent productivity by assisting them in real time. As a customer service agent interacts with customers, the AI can suggest relevant responses, pull up pertinent information from knowledge bases, and even draft personalized follow-up emails. </span></p><p><span style="font-weight: 400;">This support allows agents to handle more complex queries efficiently and reduce average handling time while maintaining high-quality interactions. The AI can also provide instant translations for multilingual support, enabling agents to assist a broader range of customers without language barriers.</span></p><section class="recommended-blog">Recommended Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/ai-customer-service/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>AI in Customer Service: How to Implement It?</b></a></section><h3><strong>3. Dynamic Knowledge Base Management</strong></h3><p><span style="font-weight: 400;">Generative AI customer service can continuously update and optimize knowledge bases in real time. As new customer inquiries come in, the AI can automatically generate new articles, update existing ones, and even restructure the knowledge base for better accessibility. </span></p><p><span style="font-weight: 400;">This ensures that the support information remains current and relevant. The AI can also identify gaps in the knowledge base by analyzing customer queries that don’t have corresponding articles. It can then automatically create new content to address these gaps.</span></p><h2><span id="examples_of_generative_ai_for_customer_service"><strong>Examples of Generative AI for Customer Service</strong></span></h2><p><span style="font-weight: 400;">Now that we’ve explored how generative AI can help customer service, let’s see some real-world examples. These examples show how companies are actually using AI to make customer experiences better and make their support work smoother.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73864" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095715/examples-of-generative-ai-for-customer-service.png" alt="Examples of Generative AI for Customer Service" width="1200" height="401" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095715/examples-of-generative-ai-for-customer-service.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095715/examples-of-generative-ai-for-customer-service-980x327.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095715/examples-of-generative-ai-for-customer-service-480x160.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Travel and Hospitality</strong></h3><p><span style="font-weight: 400;">Expedia, a leading travel platform, has integrated generative AI to improve trip planning. Their app now features a </span><a href="https://www.expedia.com/newsroom/expedia-launched-chatgpt/" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">ChatGPT-powered conversational AI</span></a><span style="font-weight: 400;"> where users can ask open-ended questions or get specific travel ideas. For example, users can ask for “ideas for a train trip to the Pacific Northwest” and receive tailored suggestions.</span></p><p><span style="font-weight: 400;">The AI provides recommendations on places to go, accommodations, transportation options, and activities. It automatically saves discussed hotels to a “trip” within the app, which simplifies the planning process. Their AI works alongside other features like price tracking for flights and hotel comparisons to make vacation planning easy. </span></p><h3><strong>2. Healthcare</strong></h3><p><span style="font-weight: 400;">SmileDirectClub, an oral care innovator known for affordable 3D-printed aligners, uses generative AI for customer support to optimize its care operations. The company implemented an AI chatbot that listens to and summarizes customer calls. </span></p><p><span style="font-weight: 400;">It provides call center agents with comprehensive call summaries, which allows them to review, prioritize, and personalize responses efficiently. For agents handling multiple calls, this AI assistant saves time and helps provide better assistance in real-time. This, in turn, enables SmileDirectClub to enhance agent productivity and customer satisfaction.</span></p><h3><strong>3. Insurance</strong></h3><p><span style="font-weight: 400;">Allstate, a major US insurance company, uses generative AI to enhance its support operations. The AI system analyzes customer data and provides real-time answers about coverage, even in different languages. This allows Allstate to identify and respond to customer needs faster and more efficiently. </span></p><p><span style="font-weight: 400;">While the AI handles routine inquiries, human employees oversee complex matters, especially where errors could have regulatory or financial implications. This helps resolve issues quickly and increases customer satisfaction. Their AI model also gives customer service representatives more time to address potential problems, creating a more streamlined and positive customer experience.</span></p><h2><span id="best_practices_for_deploying_generative_ai_in_customer_service"><strong>Best Practices for Deploying Generative AI in Customer Service</strong></span></h2><p><span style="font-weight: 400;">While generative AI offers numerous benefits to enhance customer satisfaction, it is important to use it the right way to get results. Follow these best practices when deploying generative AI for customer service. </span></p><h3><strong>1. Develop AI-Powered Customer Onboarding Programs</strong></h3><p><span style="font-weight: 400;">Harness generative AI to create personalized learning paths for new customers. Start by analyzing customer data, including their industry, role, and specific needs. Use this information to generate tailored onboarding materials, such as interactive tutorials, product walkthroughs, and best practice guides.</span></p><p><span style="font-weight: 400;">Implement AI-driven chatbots that can answer frequently asked questions during the onboarding process. These chatbots should be capable of understanding context and providing step-by-step guidance. Also, regularly update your education content by having AI analyze customer support tickets and identify common pain points or areas of confusion. </span></p><h3><strong>2. Create Interactive AI-Driven Troubleshooting Guides</strong></h3><p><span style="font-weight: 400;">Develop dynamic troubleshooting guides that adapt based on user inputs and behavior. List out the problems customers often face and how to fix them. Then, use AI to build a chat-like system that walks users through solving these issues step by step.</span></p><p><span style="font-weight: 400;">Implement a system where the AI can ask clarifying questions and adjust its recommendations based on user responses. For example, if a user is having trouble with a software product, the AI could ask about their operating system, recent updates, and specific error messages to pinpoint the issue more accurately.</span></p><p><span style="font-weight: 400;">Incorporate visual aids generated by AI, such as annotated screenshots or custom diagrams, to illustrate complex steps. Also, use AI to track the success rate of different troubleshooting paths and continuously optimize the guide for better outcomes.</span></p><section class="recommended-blog">Discover More <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/ai-customer-service/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>AI Customer Communication: Best Practices and Examples</b></a></section><h3><strong>3. Leverage AI for Automated Ticket Classification and Routing</strong></h3><p><span style="font-weight: 400;">Implement an AI system that can analyze incoming support tickets in real time. Train the model on historical ticket data, including the content of the ticket, resolution time, and which department or specialist ultimately resolved the issue.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-73866" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095953/path-of-automated-ticket-routing.png" alt="Leverage AI for Automated Ticket Classification and Routing" width="1200" height="710" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095953/path-of-automated-ticket-routing.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095953/path-of-automated-ticket-routing-980x580.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/17095953/path-of-automated-ticket-routing-480x284.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">Set up automated workflows where the AI categorizes tickets based on urgency, complexity, and required expertise. Additionally, have the AI suggest relevant knowledge base articles or previous similar tickets to support agents to speed up resolution times.</span></p><h3><strong>4. Integrate AI-Powered Voice and Emotion Recognition in Support Calls</strong></h3><p><span style="font-weight: 400;">Implement AI-driven voice analytics in your call center to analyze customer sentiment in real time. Train the system to recognize emotional cues such as frustration, satisfaction, or confusion based on tone, pitch, and speech patterns.</span></p><p><span style="font-weight: 400;">Set up alerts for support agents when the AI detects heightened emotions, prompting them to adjust their approach. For instance, if a customer sounds frustrated, the system could suggest using more empathetic language or offer to escalate the call to a senior agent.</span></p><p><span style="font-weight: 400;">Additionally, use the AI to transcribe calls in real-time and highlight key issues or requests. This can help agents quickly understand the context of a call, especially in situations where the call is transferred between departments.</span></p><h3><strong>5. Resolve Issues Proactively Using Predictive Analytics</strong></h3><p><span style="font-weight: 400;">Develop a predictive model that analyzes various data points, including customer behavior, product usage metrics, and historical support trends. This model should identify patterns that often precede specific problems or customer dissatisfaction.</span></p><p><span style="font-weight: 400;">Implement an early warning system that flags customers who may be approaching a potential issue. For instance, if data shows that users often struggle with a particular feature after reaching a certain usage threshold, set up automated interventions. These could include targeted in-app tutorials, personalized email tips, or proactive outreach from your support team.</span></p><h3><strong>6. Enhance Social Media Customer Support with AI</strong></h3><p><span style="font-weight: 400;">Implement an AI-powered social listening tool that monitors mentions of your brand across various social media platforms. Train the AI to categorize posts based on sentiment, urgency, and type of inquiry (e.g., product question, complaint, praise).</span></p><p><span style="font-weight: 400;">Set up automated response systems for common inquiries. For example, the AI could automatically provide shipping information in response to delivery status questions or direct users to specific help articles for frequently asked questions.</span></p><p><span style="font-weight: 400;">Additionally, use AI to prioritize social media mentions that require immediate attention, such as posts indicating severe product issues or wrong shipment delivery. Automatically route these high-priority mentions to experienced social media managers for swift resolution.</span></p><h4><strong>Conclusion</strong></h4><p><span style="font-weight: 400;">Generative AI excels at automating responses, analyzing customer sentiment, and proactively addressing issues before they escalate. From creating interactive troubleshooting guides to enhancing social media support, AI-powered tools can streamline operations and improve customer experiences.</span></p><p><span style="font-weight: 400;">However, to make the most of generative AI for customer support, create interactive AI-driven onboarding experiences, automate ticket routing, and integrate AI-powered emotion recognition in real-time. Remember, the key is to balance AI with human expertise!</span></p><style>.accordionchpost { margin: 0 auto; width: 100%; } .togglechpostc { display: none; } .optionchtpostq { position: relative; margin-bottom: 1em; } .faqposttile { font-weight: 600; line-height: normal; padding-bottom: 0px; font-size: 28px !important; margin-bottom: 14px; font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #292929 !important; } .titlechposttacgf, .contentchpostd { backface-visibility: hidden; transform: translateZ(0); transition: all 0.2s; } .titlechposttacgf { background: #ebf3ff; padding: 15px; display: block; color: #000; cursor: pointer; line-height: 1.55; font-size: 21px; } .titlechposttacgf:after, .titlechposttacgf:before { content: ''; position: absolute; right: 1.25em; top: 1.25em; width: 2px; height: 0.75em; background-color: #000; transition: all 0.2s; } .titlechposttacgf:after { transform: rotate(90deg); } .contentchpostd { max-height: 0; overflow: hidden; background-color: #fff; border-left: 1px solid #eee; border-right: 1px solid #eee; border-bottom: 1px solid #eee; } .contentchpostd p { margin: 0; padding: 0.5em 1em 1em !important; } .togglechpostc:checked + .titlechposttacgf + .contentchpostd { max-height: 500px; } .togglechpostc:checked + .titlechposttacgf:before { transform: rotate(90deg) !important; }</style><div class="accordionchpost"><div class="faqposttile">Frequently Asked Questions</div><div class="optionchtpostq"> <input type="checkbox" id="toggle1" class="togglechpostc"> <label class="titlechposttacgf" for="toggle1">How is generative AI used in customer support? </label><div class="contentchpostd"><p>Generative AI automates responses, personalizes interactions, analyzes feedback, and predicts customer needs. It handles routine inquiries, generates tailored solutions, and assists human agents with complex issues across various channels like chatbots, email, and voice support.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle2" class="togglechpostc"> <label class="titlechposttacgf" for="toggle2"> What is the best AI tool for customer service? </label><div class="contentchpostd"><p>ControlHippo is the top AI tool for customer service. It offers an AI-powered chatbot with CRM integration and real-time analytics. Designed to boost support and sales operations, ControlHippo provides a unified platform for managing customer interactions across multiple channels, making it ideal for growing businesses.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle3" class="togglechpostc"> <label class="titlechposttacgf" for="toggle3"> What is the most used generative AI? </label><div class="contentchpostd"><p>ChatGPT and GPT-3 are currently among the most widely used generative AI models. However, many companies also develop custom AI solutions tailored to their specific customer service needs, integrating these technologies into their existing support systems.</p></div></div><div class="optionchtpostq"> <input type="checkbox" id="toggle4" class="togglechpostc"> <label class="titlechposttacgf" for="toggle4"> What is the future of AI in customer service? </label><div class="contentchpostd"><p>The future of AI in customer service points towards more intuitive, context-aware systems capable of handling increasingly complex interactions. We can expect to see AI assistants who can understand and respond to nuanced customer emotions, predict issues before they arise, and seamlessly collaborate with human agents.</p></div></div></div><div class="otherbottomcontet"><div class="orgnlpublshtxtdiv"><p class="orgnlpublshtxt">Updated : November 21, 2024</p></div><div></div><div class="authorsec"><div class="saboxplugin-wrap" itemtype="http://schema.org/Person" itemscope itemprop="author"><div class="saboxplugin-tab"><div class="saboxplugin-gravatar"><img src="https://controlhippo.com/blog/wp-content/uploads/2022/09/5.jpg" width="100" height="100" alt="Rohit - ControlHippo" itemprop="image"></div><div class="saboxplugin-authorname"><a href="https://controlhippo.com/blog/author/rohit-rajpal/" class="vcard author" rel="author" data-wpel-link="internal" target="_self"><span class="fn">Rohit Rajpal</span></a></div><div class="saboxplugin-desc"><div itemprop="description"><p><span style="font-weight: 400">Rohit Rajpal is an experienced content writer with a strong focus on business communication platforms. 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