Support Jive

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.jivesoftware.com:80/support","20120604063728","https://web.archive.org/","web","/_static/", "1338791848"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>Support Jive</title>  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=9"/> <meta name="robots" content="noodp"/> <link type="application/opensearchdescription+xml" title="Jive Website" href="/web/20120604063728/http://www.jivesoftware.com/opensearch-site.xml" rel="search"/> <link type="application/opensearchdescription+xml" title="Jive Documentation" href="/web/20120604063728/http://www.jivesoftware.com/opensearch-docs.xml" rel="search"/> <link type="application/opensearchdescription+xml" title="Jive Community" href="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/opensearch.xml" rel="search"/> <link rel="alternate" type="application/rss+xml" title="Recent Posts Feed" href="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/blogs/jivetalks/feeds/posts"/> <link rel="shortcut icon" href="https://web.archive.org/web/20120604063728im_/http://files2.jivesoftware.com/images/favicon-9541.ico"/> <link rel="stylesheet" href="https://web.archive.org/web/20120604063728cs_/http://files1.jivesoftware.com/css/combined-20120601.css" type="text/css" media="screen">  <script type="text/javascript" src="https://web.archive.org/web/20120604063728js_/http://files2.jivesoftware.com/js/combined-20120503.js"></script>  <script type="text/javascript" src="https://web.archive.org/web/20120604063728js_/http://use.typekit.com/ucs1xew.js"></script> <script type="text/javascript">try{Typekit.load();}catch(e){}</script> <meta name="keywords" content="jive support"/> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-73301-1']); // _gaq.push(['_setDomainName', '.jivesoftware.com']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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We judge much of our success on how well we have supported our clients. If you have a question, please use one of the options below. To learn more about Jive’s support offerings, please check out our <a href="/web/20120604063728/http://www.jivesoftware.com/services/support">Ongoing Support Services</a>.</p> <div class="support-link"> <h3>Documentation</h3> <p>Many of your most common questions are answered here. We’ve carefully documented each of our products and have provided them online for you.</p> <p><a href="/web/20120604063728/http://www.jivesoftware.com/support/documentation" class="cta">Browse the documentation</a></p> </div> <div class="support-link"> <h3>Ask the Jive community</h3> <p>Post a question. Search previous threads. Participate in community conversations with Jive customers, developers and peer developers.</p> <p><a class="cta" href="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/" onclick="_gaq.push(['_trackPageview', '/outbound/community/support/ask_the_jive_community']);">Ask the Jive community</a></p> </div> <div id="community-search" class="clearfix"> <h4>Community search</h4> <form name="search" action="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/search.jspa"> <input type="hidden" name="dateRange" value="all"/> <input type="hidden" name="resultTypes" value="BLOG_POST"/> <input type="hidden" name="resultTypes" value="DOCUMENT"/> <input type="hidden" name="resultTypes" value="MESSAGE"/> <input type="hidden" name="resultTypes" value="BLOG"/> <input type="hidden" name="resultTypes" value="COMMUNITY"/> <ul> <li id="search-field-div" class="form-textfield"> <span><input type="text" name="q" value="" id="search-field"/></span> </li> </ul> <div id="search-button-div" class="form-submit-image"> <input type="image" alt="Submit" src="https://web.archive.org/web/20120604063728im_/http://files1.jivesoftware.com/images/support/search-9664.png" id="search-button" value="Submit"/> </div> </form> </div> <div class="support-link"> <h3>Support community</h3> <p class="cta"> <a href="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/community/support" onclick="_gaq.push(['_trackPageview', '/outbound/community/support']);">Jive Support Community</a> </p> </div> <h3>Your secure customer support space</h3> <p class="no-margin">We provide customers with a secure and confidential support space within our support community. All communication in that space is private by default, and only viewable by the customer and Jive. This is available to clients with a current support contract.</p> <p><a class="cta" href="https://web.archive.org/web/20120604063728/https://community.jivesoftware.com/support.jspa" onclick="_gaq.push(['_trackPageview', '/outbound/community/support/login_to_access_your_secure_space']);">Login to access your secure space</a></p> <script type="text/javascript" charset="utf-8">  if (typeof(userinfo) != "undefined") { if (userinfo.accountCommunityExists) { var supportinfo = jQuery.ajax({ type: "GET", url: '/ajax/supportinfo.jspa', async: false, data: 'text', cache: false}).responseText; if (typeof(supportinfo) != "undefined") { jQuery('#contact-block').replaceWith(supportinfo); } } } </script> </div> </div> </div>  <div id="secondary"> <nav class="secondary-nav"> <ul id="nav-sub"> <li id="subnav_support" class="title"><span><a href="/web/20120604063728/http://www.jivesoftware.com/support" onclick="_gaq.push(['_trackEvent', 'SideNav', 'Side Nav Click', 'Support']);">support</a></span></li> 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