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What Is Effective Email Communication? [7 Tips & Examples]
<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><title>What Is Effective Email Communication? [7 Tips & Examples]</title><meta name="robots" content="index,follow"/><meta name="description" content="To have effective email communication, you need to follow some email etiquette rules, which include choosing the right email style, including a subject line and formatting and proofreading the text, and more."/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@tidiochat"/><meta name="twitter:creator" content="@tidiochat"/><meta property="og:title" content="What Is Effective Email Communication? [7 Tips & Examples]"/><meta property="og:description" content="To have effective email communication, you need to follow some email etiquette rules, which include choosing the right email style, including a subject line and formatting and proofreading the text, and more."/><meta property="og:type" content="website"/><meta property="og:image" content="https://www.tidio.com/wp-content/uploads/email-communication-tips.png"/><meta property="og:image:width" content="1238"/><meta property="og:image:height" content="480"/><meta property="og:locale" content="en"/><meta property="og:site_name" content="Tidio"/><script type="application/ld+json">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://www.tidio.com/blog/email-communication/#article","isPartOf":{"@id":"https://www.tidio.com/blog/email-communication/"},"author":{"name":"Maria Pietruszewska","@id":"https://www.tidio.com/#/schema/person/3f2b597b3cefccf32285c83c25e62891"},"headline":"7 Tips for Effective Email Communication [+Meaning & Examples]","datePublished":"2019-12-06T13:05:47+00:00","dateModified":"2024-11-18T12:13:23+00:00","mainEntityOfPage":{"@id":"https://www.tidio.com/blog/email-communication/"},"wordCount":1911,"commentCount":0,"publisher":{"@id":"https://www.tidio.com/#organization"},"image":{"@id":"https://www.tidio.com/blog/email-communication/#primaryimage"},"thumbnailUrl":"https://www.tidio.com/wp-content/uploads/email-communication-1.png","keywords":["email","email format","email statistics","email style","email subject lines","email tips"],"articleSection":["Email"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https://www.tidio.com/blog/email-communication/#respond"]}]},{"@type":["WebPage","FAQPage"],"@id":"https://www.tidio.com/blog/email-communication/","url":"https://www.tidio.com/blog/email-communication/","name":"What Is Effective Email Communication? 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9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z" fill="#000"></path></svg>Tidio vs Gorgias</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="default" class="css-lx79j8 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Flows</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subduedAlt" class="css-1jraybv egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.66675 6.51191L7.84175 5.33691L12.8417 10.3369L7.84175 15.3369L6.66675 14.1619L10.4834 10.3369L6.66675 6.51191Z" fill="subduedAlt"></path></svg></div></div><div class="css-fcijae e4nh5dv1"><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/flows/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg 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5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Learn more about Flows</a></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Playbooks</p><div class="css-os3sb2 ek0dzyg1"><div 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9.77083C7.74306 9.28472 7.5 8.69444 7.5 8H6C6 9.11111 6.39046 10.0556 7.17138 10.8333C7.95229 11.6111 8.89674 12 10.0047 12ZM7.5 5H12.5C12.5 4.30556 12.2569 3.71528 11.7708 3.22917C11.2847 2.74306 10.6944 2.5 10 2.5C9.30556 2.5 8.71528 2.74306 8.22917 3.22917C7.74306 3.71528 7.5 4.30556 7.5 5Z" fill="#000"></path></svg>Replicate In-store Shopping Online</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.88889 18 7.85069 17.7917 6.88542 17.375C5.92014 16.9583 5.07639 16.3819 4.35417 15.6458L5.41667 14.5833C6 15.1806 6.68403 15.6493 7.46875 15.9896C8.25347 16.3299 9.09722 16.5 10 16.5C11.801 16.5 13.3346 15.8665 14.6008 14.5994C15.8669 13.3323 16.5 11.7976 16.5 9.99521C16.5 8.19285 15.8665 6.65972 14.5994 5.39583C13.3323 4.13194 11.7976 3.5 9.99521 3.5C8.19285 3.5 6.65972 4.13307 5.39583 5.39921C4.13194 6.66536 3.5 8.19896 3.5 10H2C2 8.88889 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1495 2.21 13.1151 2.63C14.0808 3.05 14.9266 3.62333 15.6525 4.35C16.3784 5.07667 16.9511 5.92333 17.3707 6.89C17.7902 7.85667 18 8.89333 18 10C18 11.0933 17.79 12.1267 17.37 13.1C16.95 14.0733 16.3767 14.9233 15.65 15.65C14.9233 16.3767 14.0767 16.95 13.11 17.37C12.1433 17.79 11.1067 18 10 18ZM3.27083 14.2917L6.5 11.0625L8.77083 13.3333L12.5 9.60417V12H14V7H9V8.5H11.5L8.77083 11.2083L6.5 8.9375L2.20833 13.2292L3.27083 14.2917Z" fill="#000"></path></svg>Win Leads and Sales with Automation & AI</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Ecommerce hub</p><div class="css-os3sb2 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3.72917 12.7292C4.21528 12.2431 4.80556 12 5.5 12C6.01389 12 6.47917 12.1424 6.89583 12.4271C7.3125 12.7118 7.61806 13.0903 7.8125 13.5625C8.24306 13.4097 8.59028 13.1424 8.85417 12.7604C9.11806 12.3785 9.25 11.9583 9.25 11.5V8.25C9.25 7.20833 9.61458 6.32292 10.3438 5.59375C11.0729 4.86458 11.9583 4.5 13 4.5H14.0417L12.6458 3.10417L13.75 2L17 5.25L13.75 8.5L12.6458 7.39583L14.0417 6H13C12.375 6 11.8438 6.21875 11.4062 6.65625C10.9688 7.09375 10.75 7.625 10.75 8.25V11.5C10.75 12.3611 10.4861 13.1285 9.95833 13.8021C9.43056 14.4757 8.75 14.9097 7.91667 15.1042C7.77778 15.6597 7.48611 16.1146 7.04167 16.4688C6.59722 16.8229 6.08333 17 5.5 17ZM4.0625 7.5L3 6.4375L4.1875 5.25L3 4.0625L4.0625 3L5.25 4.1875L6.4375 3L7.5 4.0625L6.3125 5.25L7.5 6.4375L6.4375 7.5L5.25 6.3125L4.0625 7.5Z" fill="#000"></path></svg>Sales Tactics for Ecommerce Growth</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg 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13 14.5044 13C14.9181 13 15.2708 13.1473 15.5625 13.4419C15.8542 13.7365 16 14.0907 16 14.5044C16 14.9181 15.8527 15.2708 15.5581 15.5625C15.2635 15.8542 14.9093 16 14.4956 16ZM5.49558 11.5C5.08186 11.5 4.72917 11.3527 4.4375 11.0581C4.14583 10.7635 4 10.4093 4 9.99558C4 9.58186 4.14731 9.22917 4.44192 8.9375C4.73654 8.64583 5.09071 8.5 5.50442 8.5C5.91814 8.5 6.27083 8.64731 6.5625 8.94192C6.85417 9.23654 7 9.59071 7 10.0044C7 10.4181 6.85269 10.7708 6.55808 11.0625C6.26346 11.3542 5.90929 11.5 5.49558 11.5ZM9.99558 11.5C9.58186 11.5 9.22917 11.3527 8.9375 11.0581C8.64583 10.7635 8.5 10.4093 8.5 9.99558C8.5 9.58186 8.64731 9.22917 8.94192 8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 4.4375C13.7365 4.14583 14.0907 4 14.5044 4C14.9181 4 15.2708 4.14731 15.5625 4.44192C15.8542 4.73654 16 5.09071 16 5.50442C16 5.91814 15.8527 6.27083 15.5581 6.5625C15.2635 6.85417 14.9093 7 14.4956 7Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Integrations</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subduedAlt" class="css-1jraybv egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.66675 6.51191L7.84175 5.33691L12.8417 10.3369L7.84175 15.3369L6.66675 14.1619L10.4834 10.3369L6.66675 6.51191Z" fill="subduedAlt"></path></svg></div></div><div class="css-fcijae e4nh5dv1"><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/analytics/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" 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4.36364 6.83651C4.36364 6.83651 5.19091 6.59345 6.25455 6.22886C6.72727 4.4059 8.02727 0.881533 10.7455 1.00306C11.2182 1.00306 11.5727 1.12459 11.9273 1.61071H12.0455C13.2273 1.61071 13.9364 2.70448 14.2909 3.79825C14.4263 3.75183 14.5445 3.70541 14.6455 3.66577ZM11.8089 4.52695V4.40542C11.8089 3.55471 11.6907 2.94706 11.5725 2.46094C10.8635 2.82553 10.1544 3.67624 9.68164 5.25613L11.8089 4.52695ZM10.7457 1.61035C10.8639 1.61035 10.982 1.61035 11.1002 1.73188C10.2729 2.218 9.2093 3.19024 8.85476 5.37778L8.85475 5.37778L8.85475 5.37779L8.85475 5.37779L8.85474 5.37779C8.26384 5.62085 7.67293 5.8639 7.08203 5.98543C7.55476 4.28401 8.73658 1.61035 10.7457 1.61035ZM9.68136 10.9687C10.5086 10.9687 11.2177 11.3333 11.2177 11.3333L12.045 8.90268C12.045 8.90268 11.5723 8.53809 10.3904 8.53809C7.4359 8.53809 6.01772 10.4826 6.01772 12.5486C6.01772 13.9182 6.76827 14.5547 7.42349 15.1103C7.93102 15.5406 8.38136 15.9225 8.38136 16.5591C8.38136 16.9237 8.14499 17.4098 7.55408 17.4098C6.60863 17.4098 5.54499 16.4375 5.54499 16.4375L5.07227 18.5035C5.07227 18.5035 6.1359 19.8404 8.26317 19.8404C10.0359 19.8404 11.3359 18.382 11.3359 16.316C11.3359 14.6853 10.2369 13.8684 9.3794 13.231C8.83096 12.8233 8.38136 12.4891 8.38136 12.0625C8.38136 11.8194 8.38136 10.9687 9.68136 10.9687ZM12.2832 2.33984C12.8741 2.46137 13.3468 3.19055 13.5832 3.91973L12.5196 4.28432V4.04126C12.5196 3.31208 12.4014 2.82596 12.2832 2.33984ZM22 21.5L15 23L15.7636 3C15.7636 3.125 15.8909 3.125 15.8909 3.125L17.2909 4.5C17.2909 4.5 19.0727 4.625 19.2 4.625C19.3273 4.625 19.4545 4.625 19.4545 4.75L22 21.5Z"></path></svg>Shopify</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/wordpress/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 0C4.48571 0 0 4.48571 0 10C0 15.5143 4.48571 20 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3.37037C16.0307 3.36825 15.9937 3.36296 15.9534 3.36296C15.0698 3.36296 14.4434 4.13228 14.4434 4.95873C14.4434 5.69947 14.8709 6.32698 15.327 7.06772C15.6688 7.66667 16.0677 8.43598 16.0677 9.54709C16.0677 10.3164 15.7714 11.2095 15.3841 12.454L14.4868 15.4497L11.237 5.78518L11.2392 5.78413ZM17.8889 5.68677C18.5905 6.9672 18.9905 8.43704 18.9905 10C18.9905 13.3175 17.1926 16.2127 14.5196 17.7714L17.2656 9.83175C17.7788 8.54921 17.9492 7.52381 17.9492 6.61164C17.9492 6.28042 17.927 5.97354 17.8889 5.68677Z" fill="#000"></path></svg>WordPress</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 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7.75244 12.9282 10.2483 14.0004C10.8418 14.2554 11.3054 14.4078 11.6669 14.5218C12.2628 14.7103 12.8052 14.6838 13.234 14.6201C13.712 14.5489 14.7061 14.0213 14.9133 13.4434C15.1206 12.8655 15.1206 12.3698 15.0585 12.2667C14.9964 12.1637 14.8303 12.1015 14.5815 11.9776L14.5819 11.9766Z" fill="#000"></path></svg>Whatsapp</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/instagram/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.8584 0.0699376C4.7944 0.120138 4.0678 0.289938 3.4326 0.539538C2.7752 0.795738 2.218 1.13954 1.6636 1.69594C1.1092 2.25234 0.767801 2.80994 0.513401 3.46834C0.267201 4.10494 0.100401 4.83214 0.053401 5.89674C0.00640096 6.96134 -0.00399904 7.30354 0.00120096 10.0191C0.00640096 12.7347 0.018401 13.0751 0.070001 14.1419C0.120801 15.2057 0.290001 15.9321 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15.4999ZM4.83333 8.99992L2 6.16659L3.0625 5.10409L4.83333 6.87492L8.35417 3.33325L9.4375 4.39575L4.83333 8.99992ZM11 13.9999V12.4999H18V13.9999H11ZM11 7.49992V5.99992H18V7.49992H11Z" fill="#000"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://academy.tidio.com/course/customer-experiences" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Customer Service Course</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M2.49998 18.3333C2.04165 18.3333 1.64929 18.1701 1.3229 17.8438C0.996507 17.5174 0.833313 17.125 0.833313 16.6667V5.83334H2.49998V16.6667H15V18.3333H2.49998ZM11.6666 11.375L5.83331 7.95834V13.3333H17.5V7.95834L11.6666 11.375ZM5.83331 15C5.37498 15 4.98262 14.8368 4.65623 14.5104C4.32984 14.184 4.16665 13.7917 4.16665 13.3333V6.25001C4.16665 5.95834 4.23262 5.68057 4.36456 5.41668C4.49651 5.15279 4.69442 4.94445 4.95831 4.79168L11.6666 0.833344L13.3333 1.81251L5.99998 6.12501L11.6666 9.45834L17.2916 6.12501C17.5 6.00001 17.7118 5.94098 17.9271 5.94793C18.1423 5.95487 18.3472 6.0139 18.5416 6.12501C18.7361 6.23612 18.8889 6.38543 19 6.57293C19.1111 6.76043 19.1666 6.97223 19.1666 7.20834V13.3333C19.1666 13.7917 19.0035 14.184 18.6771 14.5104C18.3507 14.8368 17.9583 15 17.5 15H5.83331ZM11.6666 8.33334L9.33331 6.00001L10.5 4.83334L11.6666 6.00001L14.625 3.04168L15.7916 4.20834L11.6666 8.33334Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Help Desk</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Access all your customer service tools in a single dashboard. Handle conversations, manage tickets, and resolve issues quickly to improve your CSAT.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/help-desk/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Help Desk</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Features</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/ticketing/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M7.83333 13.375L10 11.7292L12.1667 13.375L11.3333 10.7292L13.5 9H10.8556L10 6.375L9.14444 9H6.5L8.66667 10.7292L7.83333 13.375ZM3.5 16C3.0875 16 2.73438 15.8534 2.44063 15.5602C2.14688 15.2671 2 14.9146 2 14.503V11.9767C2 11.8395 2.04465 11.7195 2.13394 11.617C2.22322 11.5144 2.33801 11.4503 2.47831 11.4247C2.78444 11.3221 3.03125 11.1424 3.21875 10.8854C3.40625 10.6285 3.5 10.3333 3.5 10C3.5 9.66667 3.40625 9.37153 3.21875 9.11458C3.03125 8.85764 2.78444 8.67812 2.47831 8.57602C2.33801 8.55049 2.22322 8.48667 2.13394 8.38456C2.04465 8.28247 2 8.16122 2 8.02083V5.49613C2 5.08469 2.14688 4.73248 2.44063 4.43948C2.73438 4.14649 3.0875 4 3.5 4H16.5C16.9125 4 17.2656 4.14658 17.5594 4.43975C17.8531 4.73293 18 5.08536 18 5.49704V8.02331C18 8.16055 17.9554 8.28045 17.8661 8.38302C17.7768 8.48558 17.662 8.54967 17.5217 8.57531C17.2156 8.67788 16.9688 8.85764 16.7812 9.11458C16.5938 9.37153 16.5 9.66667 16.5 10C16.5 10.3333 16.5938 10.6285 16.7812 10.8854C16.9688 11.1424 17.2156 11.3219 17.5217 11.424C17.662 11.4495 17.7768 11.5133 17.8661 11.6154C17.9554 11.7175 18 11.8388 18 11.9792V14.5039C18 14.9153 17.8531 15.2675 17.5594 15.5605C17.2656 15.8535 16.9125 16 16.5 16H3.5ZM3.5 14.5H16.5V12.6042C16.0556 12.3403 15.6944 11.9792 15.4167 11.5208C15.1389 11.0625 15 10.5556 15 10C15 9.44444 15.1389 8.9375 15.4167 8.47917C15.6944 8.02083 16.0556 7.65972 16.5 7.39583V5.5H3.5V7.39583C3.94444 7.65972 4.30556 8.02083 4.58333 8.47917C4.86111 8.9375 5 9.44444 5 10C5 10.5556 4.86111 11.0625 4.58333 11.5208C4.30556 11.9792 3.94444 12.3403 3.5 12.6042V14.5Z" fill="#000"></path></svg>Ticketing</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/multichannel/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9L6 2L10 9H2ZM6 17C5.16667 17 4.45833 16.7067 3.875 16.12C3.29167 15.5334 3 14.8282 3 14.0044C3 13.1681 3.29167 12.4583 3.875 11.875C4.45833 11.2917 5.16667 11 6 11C6.83333 11 7.54167 11.2917 8.125 11.875C8.70833 12.4583 9 13.1667 9 14C9 14.8333 8.70833 15.5417 8.125 16.125C7.54167 16.7083 6.83333 17 6 17ZM6.00442 15.5C6.41814 15.5 6.77083 15.3527 7.0625 15.0581C7.35417 14.7635 7.5 14.4093 7.5 13.9956C7.5 13.5819 7.35269 13.2292 7.05808 12.9375C6.76346 12.6458 6.40929 12.5 5.99558 12.5C5.58186 12.5 5.22917 12.6473 4.9375 12.9419C4.64583 13.2365 4.5 13.5907 4.5 14.0044C4.5 14.4181 4.64731 14.7708 4.94192 15.0625C5.23654 15.3542 5.59071 15.5 6.00442 15.5ZM4.60417 7.5H7.39583L6 5.02083L4.60417 7.5ZM11 17V11H17V17H11ZM12.5 15.5H15.5V12.5H12.5V15.5ZM14 9C13.25 8.375 12.6315 7.85704 12.1446 7.44613C11.6577 7.03521 11.2689 6.6741 10.978 6.36279C10.6871 6.05149 10.4826 5.76389 10.3646 5.5C10.2465 5.23611 10.1875 4.93976 10.1875 4.61096C10.1875 4.0191 10.3819 3.51931 10.7708 3.11158C11.1597 2.70386 11.6629 2.5 12.2804 2.5C12.6351 2.5 12.9549 2.57292 13.2396 2.71875C13.5243 2.86458 13.7778 3.09028 14 3.39583C14.2222 3.09028 14.4792 2.86458 14.7708 2.71875C15.0625 2.57292 15.3832 2.5 15.7328 2.5C16.3415 2.5 16.8403 2.70386 17.2292 3.11158C17.6181 3.51931 17.8125 4.0191 17.8125 4.61096C17.8125 4.93976 17.7569 5.23611 17.6458 5.5C17.5347 5.76389 17.3324 6.04999 17.039 6.35829C16.7455 6.66661 16.3531 7.02425 15.8619 7.43121C15.3706 7.83818 14.75 8.36111 14 9ZM14 7C14.9444 6.20833 15.566 5.66319 15.8646 5.36458C16.1632 5.06597 16.3125 4.80556 16.3125 4.58333C16.3125 4.43056 16.2569 4.29514 16.1458 4.17708C16.0347 4.05903 15.9046 4 15.7554 4C15.6407 4 15.5347 4.02778 15.4375 4.08333C15.3403 4.13889 15.2569 4.20833 15.1875 4.29167L14 5.39583L12.8333 4.29167C12.75 4.20833 12.6583 4.13889 12.5582 4.08333C12.4581 4.02778 12.3554 4 12.25 4C12.0972 4 11.9653 4.05903 11.8542 4.17708C11.7431 4.29514 11.6875 4.43056 11.6875 4.58333C11.6875 4.81944 11.8438 5.09028 12.1562 5.39583C12.4688 5.70139 13.0833 6.23611 14 7Z" fill="#000"></path></svg>Multichannel</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6.70397 15.4581L6.77779 15.4846C7.78092 15.8344 8.87958 15.9406 10.039 15.9406C14.6421 15.9406 18.3333 13.1029 18.3333 9.33099C18.342 5.55911 14.6074 2.5 10.0043 2.5C5.39686 2.5 1.66663 5.55911 1.66663 9.33099C1.66663 10.6901 2.15299 11.9563 2.98676 13.0188L3.09532 13.1516C3.1952 13.2977 3.25165 13.4659 3.25165 13.6474C3.25165 13.6777 3.06605 14.2915 2.87623 14.9113L2.84855 15.0016L2.74032 15.3539L2.70248 15.4768L2.67395 15.5694L2.66693 15.5921C2.55627 15.951 2.47434 16.2151 2.47434 16.2151C2.41788 16.4099 2.56553 16.6091 2.80437 16.6578C2.83911 16.6667 2.87385 16.6667 2.90859 16.6667C2.96504 16.6667 3.01715 16.6578 3.06927 16.6445L3.13875 16.618L5.33607 15.644C5.37515 15.6263 5.65315 15.5023 5.69657 15.4846C5.84422 15.4315 6.08298 15.3917 6.25669 15.3917C6.41302 15.3917 6.56501 15.4138 6.70397 15.4581Z" fill="#000"></path></svg>Live Chat</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Resources</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/help-desk-checklist/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.83333 15.4999L2 12.6666L3.0625 11.6041L4.8125 13.3749L8.35417 9.83325L9.4375 10.8958L4.83333 15.4999ZM4.83333 8.99992L2 6.16659L3.0625 5.10409L4.83333 6.87492L8.35417 3.33325L9.4375 4.39575L4.83333 8.99992ZM11 13.9999V12.4999H18V13.9999H11ZM11 7.49992V5.99992H18V7.49992H11Z" fill="#000"></path></svg>Help Desk Checklist</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/help-desk-best-practices/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Best Practices</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z" fill="#000"></path></svg>Tidio vs Gorgias</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Flows</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Boost your lead gen and sales funnels with Flows - no-code automation paths that trigger at crucial moments in the customer journey.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/flows/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Flows</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Playbooks</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/in-store-experiences-online-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4.5 18C4.0875 18 3.73437 17.8531 3.44062 17.5594C3.14687 17.2656 3 16.9125 3 16.5V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6C6 3.89333 6.39046 2.95 7.17138 2.17C7.95229 1.39 8.89674 1 10.0047 1C11.1127 1 12.0556 1.39 12.8333 2.17C13.6111 2.95 14 3.89333 14 5H15.5C15.9125 5 16.2656 5.14688 16.5594 5.44063C16.8531 5.73438 17 6.0875 17 6.5V16.5C17 16.9125 16.8531 17.2656 16.5594 17.5594C16.2656 17.8531 15.9125 18 15.5 18H4.5ZM4.5 16.5H15.5V6.5H4.5V16.5ZM10.0047 12C11.1127 12 12.0556 11.61 12.8333 10.83C13.6111 10.05 14 9.10667 14 8H12.5C12.5 8.69444 12.2569 9.28472 11.7708 9.77083C11.2847 10.2569 10.6944 10.5 10 10.5C9.30556 10.5 8.71528 10.2569 8.22917 9.77083C7.74306 9.28472 7.5 8.69444 7.5 8H6C6 9.11111 6.39046 10.0556 7.17138 10.8333C7.95229 11.6111 8.89674 12 10.0047 12ZM7.5 5H12.5C12.5 4.30556 12.2569 3.71528 11.7708 3.22917C11.2847 2.74306 10.6944 2.5 10 2.5C9.30556 2.5 8.71528 2.74306 8.22917 3.22917C7.74306 3.71528 7.5 4.30556 7.5 5Z" fill="#000"></path></svg>Replicate In-store Shopping Online</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.88889 18 7.85069 17.7917 6.88542 17.375C5.92014 16.9583 5.07639 16.3819 4.35417 15.6458L5.41667 14.5833C6 15.1806 6.68403 15.6493 7.46875 15.9896C8.25347 16.3299 9.09722 16.5 10 16.5C11.801 16.5 13.3346 15.8665 14.6008 14.5994C15.8669 13.3323 16.5 11.7976 16.5 9.99521C16.5 8.19285 15.8665 6.65972 14.5994 5.39583C13.3323 4.13194 11.7976 3.5 9.99521 3.5C8.19285 3.5 6.65972 4.13307 5.39583 5.39921C4.13194 6.66536 3.5 8.19896 3.5 10H2C2 8.88889 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1495 2.21 13.1151 2.63C14.0808 3.05 14.9266 3.62333 15.6525 4.35C16.3784 5.07667 16.9511 5.92333 17.3707 6.89C17.7902 7.85667 18 8.89333 18 10C18 11.0933 17.79 12.1267 17.37 13.1C16.95 14.0733 16.3767 14.9233 15.65 15.65C14.9233 16.3767 14.0767 16.95 13.11 17.37C12.1433 17.79 11.1067 18 10 18ZM3.27083 14.2917L6.5 11.0625L8.77083 13.3333L12.5 9.60417V12H14V7H9V8.5H11.5L8.77083 11.2083L6.5 8.9375L2.20833 13.2292L3.27083 14.2917Z" fill="#000"></path></svg>Win Leads and Sales with Automation & AI</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Ecommerce hub</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/calculators/tidio-roi/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M7.5 14H8.5V12.5H10V11.5H8.5V10H7.5V11.5H6V12.5H7.5V14ZM11 13.25H14V12.25H11V13.25ZM11 11.75H14V10.75H11V11.75ZM13.5625 9.54167L14.2708 8.83333L13.2083 7.77083L14.2708 6.70833L13.5625 6L12.5 7.0625L11.4375 6L10.7292 6.70833L11.7917 7.75L10.7292 8.8125L11.4375 9.52083L12.5 8.47917L13.5625 9.54167ZM6 8.27083H9V7.27083H6V8.27083ZM4.5 17C4.0875 17 3.73437 16.8531 3.44062 16.5594C3.14687 16.2656 3 15.9125 3 15.5V4.5C3 4.0875 3.14687 3.73438 3.44062 3.44063C3.73437 3.14688 4.0875 3 4.5 3H15.5C15.9125 3 16.2656 3.14688 16.5594 3.44063C16.8531 3.73438 17 4.0875 17 4.5V15.5C17 15.9125 16.8531 16.2656 16.5594 16.5594C16.2656 16.8531 15.9125 17 15.5 17H4.5ZM4.5 15.5H15.5V4.5H4.5V15.5Z" fill="#000"></path></svg>Flows ROI Calculator</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ecommerce-growth-strategy/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M13.5625 17L12.5 15.9375L13.6875 14.75L12.5 13.5625L13.5625 12.5L14.75 13.6875L15.9375 12.5L17 13.5625L15.8125 14.75L17 15.9375L15.9375 17L14.75 15.8125L13.5625 17ZM5.5 15.5C5.77778 15.5 6.01389 15.4028 6.20833 15.2083C6.40278 15.0139 6.5 14.7778 6.5 14.5C6.5 14.2222 6.40278 13.9861 6.20833 13.7917C6.01389 13.5972 5.77778 13.5 5.5 13.5C5.22222 13.5 4.98611 13.5972 4.79167 13.7917C4.59722 13.9861 4.5 14.2222 4.5 14.5C4.5 14.7778 4.59722 15.0139 4.79167 15.2083C4.98611 15.4028 5.22222 15.5 5.5 15.5ZM5.5 17C4.80556 17 4.21528 16.7569 3.72917 16.2708C3.24306 15.7847 3 15.1944 3 14.5C3 13.8056 3.24306 13.2153 3.72917 12.7292C4.21528 12.2431 4.80556 12 5.5 12C6.01389 12 6.47917 12.1424 6.89583 12.4271C7.3125 12.7118 7.61806 13.0903 7.8125 13.5625C8.24306 13.4097 8.59028 13.1424 8.85417 12.7604C9.11806 12.3785 9.25 11.9583 9.25 11.5V8.25C9.25 7.20833 9.61458 6.32292 10.3438 5.59375C11.0729 4.86458 11.9583 4.5 13 4.5H14.0417L12.6458 3.10417L13.75 2L17 5.25L13.75 8.5L12.6458 7.39583L14.0417 6H13C12.375 6 11.8438 6.21875 11.4062 6.65625C10.9688 7.09375 10.75 7.625 10.75 8.25V11.5C10.75 12.3611 10.4861 13.1285 9.95833 13.8021C9.43056 14.4757 8.75 14.9097 7.91667 15.1042C7.77778 15.6597 7.48611 16.1146 7.04167 16.4688C6.59722 16.8229 6.08333 17 5.5 17ZM4.0625 7.5L3 6.4375L4.1875 5.25L3 4.0625L4.0625 3L5.25 4.1875L6.4375 3L7.5 4.0625L6.3125 5.25L7.5 6.4375L6.4375 7.5L5.25 6.3125L4.0625 7.5Z" fill="#000"></path></svg>Sales Tactics for Ecommerce Growth</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M3 16V6L6 8L10 3L14 6H17V16H3ZM7 13.5L10 9.39583L15.5 13.7917V7.5H13.5L10.25 5.0625L6.3125 10L4.5 8.79167V11.625L7 13.5Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Analytics</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Keep track of the data that matters to your business. Monitor the performance of your team, Lyro AI Chatbot, and Flows.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="/analytics/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Learn more about Analytics</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Platforms</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/shopify/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" fill-rule="evenodd" clip-rule="evenodd" d="M14.6455 3.66577C14.8088 3.60161 14.927 3.55519 15 3.55519L14.1727 23L2 20.6909C2 20.6909 3.53636 8.17334 3.65455 7.68722C3.65455 7.12393 3.7561 7.0828 4.24163 6.88619L4.24182 6.88611L4.24225 6.88594L4.24259 6.8858L4.24281 6.88571C4.28071 6.87036 4.32094 6.85407 4.36364 6.83651C4.36364 6.83651 5.19091 6.59345 6.25455 6.22886C6.72727 4.4059 8.02727 0.881533 10.7455 1.00306C11.2182 1.00306 11.5727 1.12459 11.9273 1.61071H12.0455C13.2273 1.61071 13.9364 2.70448 14.2909 3.79825C14.4263 3.75183 14.5445 3.70541 14.6455 3.66577ZM11.8089 4.52695V4.40542C11.8089 3.55471 11.6907 2.94706 11.5725 2.46094C10.8635 2.82553 10.1544 3.67624 9.68164 5.25613L11.8089 4.52695ZM10.7457 1.61035C10.8639 1.61035 10.982 1.61035 11.1002 1.73188C10.2729 2.218 9.2093 3.19024 8.85476 5.37778L8.85475 5.37778L8.85475 5.37779L8.85475 5.37779L8.85474 5.37779C8.26384 5.62085 7.67293 5.8639 7.08203 5.98543C7.55476 4.28401 8.73658 1.61035 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ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/integrations/wordpress/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 0C4.48571 0 0 4.48571 0 10C0 15.5143 4.48571 20 10 20C15.5143 20 20 15.5132 20 10C20 4.48677 15.5143 0 10 0ZM1.00952 10C1.00952 8.6963 1.28889 7.45926 1.78836 6.34074L6.07725 18.091C3.07725 16.6339 1.00952 13.5587 1.00952 9.99894M10 18.9915C9.11746 18.9915 8.26561 18.8624 7.46032 18.6254L10.1577 10.7873L12.9206 18.3587C12.9386 18.4032 12.9608 18.4444 12.9852 18.4825C12.0508 18.8116 11.0466 18.9926 10 18.9926M11.2392 5.78413C11.781 5.75556 12.2677 5.69841 12.2677 5.69841C12.7524 5.64127 12.6952 4.9291 12.2106 4.95767C12.2106 4.95767 10.7545 5.07196 9.81376 5.07196C8.93016 5.07196 7.4455 4.95767 7.4455 4.95767C6.96085 4.9291 6.9037 5.66984 7.38836 5.69841C7.38836 5.69841 7.84656 5.75556 8.33122 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16.675L14 15.7V3.75005L9 4.72505V16.675ZM7 17.075V5.12505L6.625 5.20005C6.44167 5.23338 6.29167 5.31255 6.175 5.43755C6.05833 5.56255 6 5.71672 6 5.90005V17.325C6.08333 17.2917 6.17083 17.2625 6.2625 17.2375C6.35417 17.2125 6.44167 17.1917 6.525 17.175L7 17.075Z" fill="#000"></path></svg>How to Leverage AI in Customer Service</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/resources/ebooks/sales-automation-ebook/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M6.75 22.5C6 22.5 5.35417 22.2459 4.8125 21.7375C4.27083 21.2292 4 20.6 4 19.85V5.90005C4 5.26672 4.19583 4.70005 4.5875 4.20005C4.97917 3.70005 5.49167 3.38338 6.125 3.25005L16 1.30005V17.3L6.525 19.2C6.375 19.2334 6.25 19.3125 6.15 19.4375C6.05 19.5625 6 19.7001 6 19.85C6 20.0334 6.075 20.1875 6.225 20.3125C6.375 20.4375 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class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Compare Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Gorgias</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/intercom/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Intercom</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/zendesk/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Zendesk</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other comparisons</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ai-customer-support-software/" type="button" target="_self" class="css-1m1lebk e12qgikk0">AI Customer Support: 10 Best Solutions</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/wordpress-plugins/" type="button" target="_self" class="css-1m1lebk e12qgikk0">Best WordPress Chat Plugins</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t 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14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Lyro vs Ada</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/playground/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>AI Chatbot Playground</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Discover Lyro AI Chatbot</a></div></div></div></div></div></div><div class="css-10wsy2d e4nh5dv5"><div class="css-fc5daf e4nh5dv7"><div class="css-1n96ljw e4nh5dv0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" fill="default" class="css-lx79j8 egbqaws0"><path d="M12.3335 22C10.9502 22 9.65016 21.7375 8.4335 21.2125C7.21683 20.6875 6.1585 19.975 5.2585 19.075C4.3585 18.175 3.646 17.1167 3.121 15.9C2.596 14.6833 2.3335 13.3833 2.3335 12C2.3335 10.6167 2.596 9.31667 3.121 8.1C3.646 6.88333 4.3585 5.825 5.2585 4.925C6.1585 4.025 7.21683 3.3125 8.4335 2.7875C9.65016 2.2625 10.9502 2 12.3335 2C13.7168 2 15.0168 2.2625 16.2335 2.7875C17.4502 3.3125 18.5085 4.025 19.4085 4.925C20.3085 5.825 21.021 6.88333 21.546 8.1C22.071 9.31667 22.3335 10.6167 22.3335 12C22.3335 13.3833 22.071 14.6833 21.546 15.9C21.021 17.1167 20.3085 18.175 19.4085 19.075C18.5085 19.975 17.4502 20.6875 16.2335 21.2125C15.0168 21.7375 13.7168 22 12.3335 22ZM9.35017 19.8167L10.8002 16.4C10.1446 16.1722 9.56823 15.8125 9.071 15.3208C8.57378 14.8292 8.19461 14.2389 7.9335 13.55L4.51682 14.9333C4.98904 16.0778 5.64181 17.0722 6.47515 17.9167C7.3085 18.7611 8.26684 19.3945 9.35017 19.8167ZM7.91685 10.4667C8.18906 9.77779 8.57101 9.18473 9.06267 8.6875C9.55434 8.19028 10.1279 7.82778 10.7835 7.6L9.40017 4.18333C8.21127 4.66111 7.1946 5.325 6.35015 6.175C5.50571 7.025 4.8946 7.99444 4.51682 9.08333L7.91685 10.4667ZM12.3335 15C13.1668 15 13.8752 14.7083 14.4585 14.125C15.0418 13.5417 15.3335 12.8333 15.3335 12C15.3335 11.1667 15.0418 10.4583 14.4585 9.875C13.8752 9.29167 13.1668 9 12.3335 9C11.5002 9 10.7918 9.29167 10.2085 9.875C9.62516 10.4583 9.3335 11.1667 9.3335 12C9.3335 12.8333 9.62516 13.5417 10.2085 14.125C10.7918 14.7083 11.5002 15 12.3335 15ZM15.3168 19.8167C16.4335 19.3722 17.4071 18.732 18.2377 17.8959C19.0682 17.0597 19.7057 16.0889 20.1502 14.9833L16.7335 13.55C16.4835 14.25 16.1085 14.8431 15.6085 15.3292C15.1085 15.8153 14.5335 16.1722 13.8835 16.4L15.3168 19.8167ZM16.7335 10.4334L20.1502 9.01668C19.7057 7.91111 19.0654 6.94027 18.2293 6.10415C17.3932 5.26805 16.4224 4.62778 15.3168 4.18333L13.9168 7.61668C14.5668 7.84446 15.1307 8.2014 15.6085 8.6875C16.0863 9.17362 16.4613 9.75557 16.7335 10.4334Z" fill="default"></path></svg><p color="subdued" font-weight="500" class="css-rc223h e87tzgl0">Help Center</p><div class="css-17t5odq e4nh5dv8"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" fill="subduedAlt" class="css-1jraybv egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M6.66675 6.51191L7.84175 5.33691L12.8417 10.3369L7.84175 15.3369L6.66675 14.1619L10.4834 10.3369L6.66675 6.51191Z" fill="subduedAlt"></path></svg></div></div><div class="css-fcijae e4nh5dv1"><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" 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9.75557 16.7335 10.4334Z" fill="#000"></path></svg>Go to Help Center</a></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Setup</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377985735708-Install-Tidio" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.125 10L4.85417 8.83333C4.65972 8.76389 4.47917 8.68056 4.3125 8.58333C4.14583 8.48611 3.98611 8.375 3.83333 8.25L2.66667 8.60417L2 7.4375L2.875 6.60417C2.84722 6.40972 2.82986 6.20833 2.82292 6C2.81597 5.79167 2.83333 5.59028 2.875 5.39583L2 4.60417L2.66667 3.4375L3.8125 3.77083C3.96528 3.63194 4.12847 3.51389 4.30208 3.41667C4.47569 3.31944 4.65972 3.23611 4.85417 3.16667L5.125 2H6.45833L6.72917 3.16667C6.92361 3.23611 7.11111 3.31944 7.29167 3.41667C7.47222 3.51389 7.63889 3.63194 7.79167 3.77083L8.9375 3.4375L9.58333 4.60417L8.75 5.375C8.79167 5.58333 8.8125 5.79167 8.8125 6C8.8125 6.20833 8.79167 6.41667 8.75 6.625L9.60417 7.45833L8.9375 8.60417L7.77083 8.25C7.61806 8.38889 7.45486 8.50347 7.28125 8.59375C7.10764 8.68403 6.92361 8.76389 6.72917 8.83333L6.45833 10H5.125ZM5.8125 7.5C6.22917 7.5 6.58333 7.35417 6.875 7.0625C7.16667 6.77083 7.3125 6.41667 7.3125 6C7.3125 5.58333 7.16667 5.22917 6.875 4.9375C6.58333 4.64583 6.22917 4.5 5.8125 4.5C5.39583 4.5 5.04167 4.64583 4.75 4.9375C4.45833 5.22917 4.3125 5.58333 4.3125 6C4.3125 6.41667 4.45833 6.77083 4.75 7.0625C5.04167 7.35417 5.39583 7.5 5.8125 7.5ZM12.8958 18L12.5625 16.5208C12.3264 16.4375 12.1007 16.3368 11.8854 16.2188C11.6701 16.1007 11.4653 15.9583 11.2708 15.7917L9.83333 16.25L9 14.7917L10.0833 13.7708C10.0278 13.5208 10 13.2674 10 13.0104C10 12.7535 10.0278 12.5 10.0833 12.25L9 11.25L9.83333 9.79167L11.25 10.2292C11.4444 10.0625 11.6528 9.91319 11.875 9.78125C12.0972 9.64931 12.3264 9.54167 12.5625 9.45833L12.8958 8H14.5625L14.9167 9.45833C15.1667 9.54167 15.4028 9.64583 15.625 9.77083C15.8472 9.89583 16.0556 10.0486 16.25 10.2292L17.6667 9.79167L18.5 11.25L17.4375 12.2292C17.4931 12.4931 17.5208 12.7535 17.5208 13.0104C17.5208 13.2674 17.4931 13.5278 17.4375 13.7917L18.5 14.7917L17.6667 16.25L16.25 15.7917C16.0556 15.9583 15.8438 16.1042 15.6146 16.2292C15.3854 16.3542 15.1528 16.4583 14.9167 16.5417L14.5625 18H12.8958ZM13.75 15C14.3056 15 14.7778 14.8056 15.1667 14.4167C15.5556 14.0278 15.75 13.5556 15.75 13C15.75 12.4444 15.5556 11.9722 15.1667 11.5833C14.7778 11.1944 14.3056 11 13.75 11C13.1944 11 12.7222 11.1944 12.3333 11.5833C11.9444 11.9722 11.75 12.4444 11.75 13C11.75 13.5556 11.9444 14.0278 12.3333 14.4167C12.7222 14.8056 13.1944 15 13.75 15Z" fill="#000"></path></svg>Install Tidio</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377996746652-Get-Started" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4 17V3H11L11.5 5H16V13H11L10.5 11H5.5V17H4ZM12.1667 11.5H14.5V6.5H10.3333L9.83333 4.5H5.5V9.5H11.6667L12.1667 11.5Z" fill="#000"></path></svg>Get started</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5744791598876-Widget-Customization" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 10C2 8.88889 2.21181 7.85069 2.63542 6.88542C3.05903 5.92014 3.64236 5.07292 4.38542 4.34375C5.12847 3.61458 5.99653 3.04167 6.98958 2.625C7.98264 2.20833 9.04167 2 10.1667 2C11.25 2 12.2674 2.1875 13.2188 2.5625C14.1701 2.9375 15 3.45139 15.7083 4.10417C16.4167 4.75694 16.9757 5.52083 17.3854 6.39583C17.7951 7.27083 18 8.20833 18 9.20833C18 10.5417 17.5347 11.6736 16.6042 12.6042C15.6736 13.5347 14.5417 14 13.2083 14H11.7917C11.6806 14 11.5833 14.0347 11.5 14.1042C11.4167 14.1736 11.375 14.2639 11.375 14.375C11.375 14.5833 11.4792 14.7569 11.6875 14.8958C11.8958 15.0347 12 15.4028 12 16C12 16.5139 11.8125 16.9757 11.4375 17.3854C11.0625 17.7951 10.5833 18 10 18ZM5.5 10.75C5.84722 10.75 6.14236 10.6285 6.38542 10.3854C6.62847 10.1424 6.75 9.84722 6.75 9.5C6.75 9.15278 6.62847 8.85764 6.38542 8.61458C6.14236 8.37153 5.84722 8.25 5.5 8.25C5.15278 8.25 4.85764 8.37153 4.61458 8.61458C4.37153 8.85764 4.25 9.15278 4.25 9.5C4.25 9.84722 4.37153 10.1424 4.61458 10.3854C4.85764 10.6285 5.15278 10.75 5.5 10.75ZM8 7.75C8.34722 7.75 8.64236 7.62847 8.88542 7.38542C9.12847 7.14236 9.25 6.84722 9.25 6.5C9.25 6.15278 9.12847 5.85764 8.88542 5.61458C8.64236 5.37153 8.34722 5.25 8 5.25C7.65278 5.25 7.35764 5.37153 7.11458 5.61458C6.87153 5.85764 6.75 6.15278 6.75 6.5C6.75 6.84722 6.87153 7.14236 7.11458 7.38542C7.35764 7.62847 7.65278 7.75 8 7.75ZM12 7.75C12.3472 7.75 12.6424 7.62847 12.8854 7.38542C13.1285 7.14236 13.25 6.84722 13.25 6.5C13.25 6.15278 13.1285 5.85764 12.8854 5.61458C12.6424 5.37153 12.3472 5.25 12 5.25C11.6528 5.25 11.3576 5.37153 11.1146 5.61458C10.8715 5.85764 10.75 6.15278 10.75 6.5C10.75 6.84722 10.8715 7.14236 11.1146 7.38542C11.3576 7.62847 11.6528 7.75 12 7.75ZM14.5 10.75C14.8472 10.75 15.1424 10.6285 15.3854 10.3854C15.6285 10.1424 15.75 9.84722 15.75 9.5C15.75 9.15278 15.6285 8.85764 15.3854 8.61458C15.1424 8.37153 14.8472 8.25 14.5 8.25C14.1528 8.25 13.8576 8.37153 13.6146 8.61458C13.3715 8.85764 13.25 9.15278 13.25 9.5C13.25 9.84722 13.3715 10.1424 13.6146 10.3854C13.8576 10.6285 14.1528 10.75 14.5 10.75ZM10 16.5C10.1528 16.5 10.2743 16.441 10.3646 16.3229C10.4549 16.2049 10.5 16.0972 10.5 16C10.5 15.7778 10.3958 15.5833 10.1875 15.4167C9.97917 15.25 9.875 14.9028 9.875 14.375C9.875 13.8472 10.059 13.4028 10.4271 13.0417C10.7951 12.6806 11.2431 12.5 11.7708 12.5H13.2083C14.125 12.5 14.9028 12.1806 15.5417 11.5417C16.1806 10.9028 16.5 10.125 16.5 9.20833C16.5 7.61111 15.8854 6.26042 14.6562 5.15625C13.4271 4.05208 11.9306 3.5 10.1667 3.5C8.30556 3.5 6.72917 4.13194 5.4375 5.39583C4.14583 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Widget customization</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378039424028-Manage-Your-Project" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.8333 18L14.5625 16.8333C14.3681 16.7639 14.184 16.684 14.0104 16.5938C13.8368 16.5035 13.6736 16.3889 13.5208 16.25L12.375 16.6042L11.7083 15.4583L12.5625 14.625C12.5208 14.4375 12.5 14.2344 12.5 14.0156C12.5 13.7969 12.5208 13.5903 12.5625 13.3958L11.7083 12.5833L12.375 11.4375L13.5 11.7708C13.6528 11.6181 13.8194 11.4931 14 11.3958C14.1806 11.2986 14.3681 11.2222 14.5625 11.1667L14.8333 10H16.1667L16.4375 11.1667C16.6319 11.2361 16.8229 11.316 17.0104 11.4062C17.1979 11.4965 17.3611 11.6181 17.5 11.7708L18.625 11.4583L19.2917 12.6042L18.4583 13.3958C18.5 13.5833 18.5208 13.7865 18.5208 14.0052C18.5208 14.224 18.5 14.4306 18.4583 14.625L19.3125 15.4375L18.6458 16.5833L17.5 16.25C17.3472 16.3889 17.1806 16.5035 17 16.5938C16.8194 16.684 16.6319 16.7639 16.4375 16.8333L16.1667 18H14.8333ZM15.5044 15.5C15.9181 15.5 16.2708 15.3527 16.5625 15.0581C16.8542 14.7635 17 14.4093 17 13.9956C17 13.5819 16.8527 13.2292 16.5581 12.9375C16.2635 12.6458 15.9093 12.5 15.4956 12.5C15.0819 12.5 14.7292 12.6473 14.4375 12.9419C14.1458 13.2365 14 13.5907 14 14.0044C14 14.4181 14.1473 14.7708 14.4419 15.0625C14.7365 15.3542 15.0907 15.5 15.5044 15.5ZM3.5 14.5V5.5V8.60417V8.5V14.5ZM3.5 16C3.09722 16 2.74653 15.8507 2.44792 15.5521C2.14931 15.2535 2 14.9028 2 14.5V5.5C2 5.0875 2.14931 4.73438 2.44792 4.44063C2.74653 4.14688 3.09722 4 3.5 4H8L10 6H16.5C16.9125 6 17.2656 6.14688 17.5594 6.44063C17.8531 6.73438 18 7.0875 18 7.5V9.14583C17.7639 9.02083 17.5243 8.91319 17.2812 8.82292C17.0382 8.73264 16.7778 8.65951 16.5 8.60354V7.5H9.375L7.375 5.5H3.5V14.5H10.0208C10.0495 14.763 10.0948 15.0197 10.1569 15.2701C10.219 15.5206 10.2986 15.7639 10.3958 16H3.5Z" fill="#000"></path></svg>Manage Your Project</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Using Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Chatbot" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path></svg>Lyro AI Chatbot</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5452396719260-Flows" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Flows</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12623544378012-Helpdesk" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.514 17.0158L11.8755 14.3931L13.0974 13.1712L14.514 14.5878L17.6807 11.3953L18.9026 12.6223L14.514 17.0158ZM1.8306 18.1694V3.55975C1.8306 3.09055 2.00149 2.68505 2.34328 2.34325C2.68508 2.00146 3.09058 1.83057 3.55978 1.83057H16.4402C16.9094 1.83057 17.3149 2.00146 17.6567 2.34325C17.9985 2.68505 18.1694 3.09055 18.1694 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Features</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other Resources</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378011044252-Integrations" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.49558 16C5.08186 16 4.72917 15.8527 4.4375 15.5581C4.14583 15.2635 4 14.9093 4 14.4956C4 14.0819 4.14731 13.7292 4.44192 13.4375C4.73654 13.1458 5.09071 13 5.50442 13C5.91814 13 6.27083 13.1473 6.5625 13.4419C6.85417 13.7365 7 14.0907 7 14.5044C7 14.9181 6.85269 15.2708 6.55808 15.5625C6.26346 15.8542 5.90929 16 5.49558 16ZM9.99558 16C9.58186 16 9.22917 15.8527 8.9375 15.5581C8.64583 15.2635 8.5 14.9093 8.5 14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 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8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 4.4375C13.7365 4.14583 14.0907 4 14.5044 4C14.9181 4 15.2708 4.14731 15.5625 4.44192C15.8542 4.73654 16 5.09071 16 5.50442C16 5.91814 15.8527 6.27083 15.5581 6.5625C15.2635 6.85417 14.9093 7 14.4956 7Z" fill="#000"></path></svg>Integrations</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378029354012-Billing-Subscription" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5251 6.90804L10.0001 2.19971L2.47508 6.90804C1.99175 7.19971 1.66675 7.72471 1.66675 8.33304V16.6664C1.66675 17.583 2.41675 18.333 3.33341 18.333H16.6667C17.5834 18.333 18.3334 17.583 18.3334 16.6664V8.33304C18.3334 7.72471 18.0084 7.19971 17.5251 6.90804ZM16.6667 16.6664H3.33341V9.99971L10.0001 14.1664L16.6667 9.99971V16.6664ZM10.0001 12.4997L3.33341 8.33304L10.0001 4.16637L16.6667 8.33304L10.0001 12.4997Z" fill="#000"></path></svg>Billing & Subscription</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378054692252-Mobile-Desktop-App" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 16V14H4V5.5C4 5.0875 4.14687 4.73438 4.44062 4.44063C4.73438 4.14688 5.0875 4 5.5 4H17V5.5H5.5V14H10V16H2ZM12.7559 16C12.5436 16 12.3646 15.9282 12.2188 15.7845C12.0729 15.6409 12 15.4629 12 15.2505V7.75602C12 7.54367 12.0718 7.36458 12.2154 7.21875C12.359 7.07292 12.5369 7 12.7492 7H17.2441C17.4564 7 17.6354 7.07182 17.7812 7.21546C17.9271 7.35911 18 7.53711 18 7.74946V15.244C18 15.4563 17.9282 15.6354 17.7846 15.7812C17.641 15.9271 17.4631 16 17.2508 16H12.7559ZM13.5 14H16.5V8.5H13.5V14Z" fill="#000"></path></svg>Mobile & Desktop Apps</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5422650146588-Notifications" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9.99999C2 8.81944 2.23958 7.71874 2.71875 6.69791C3.19792 5.67707 3.84028 4.7986 4.64583 4.06249C5.45139 3.32638 6.38542 2.77777 7.44792 2.41666C8.51042 2.05555 9.63194 1.93055 10.8125 2.04166C11.0208 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ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Compare Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/gorgias/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Gorgias</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/intercom/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Intercom</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/live-chat/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs LiveChat</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/vs/zendesk/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill="#000" d="M6 17V15.5H9.25V12.9167C8.66667 12.8056 8.12847 12.5729 7.63542 12.2188C7.14236 11.8646 6.77083 11.4444 6.52083 10.9583C5.50694 10.8333 4.66667 10.3992 4 9.65602C3.33333 8.91283 3 8.04138 3 7.04167V6.5C3 6.0875 3.14687 5.73438 3.44062 5.44063C3.73437 5.14688 4.0875 5 4.5 5H6V3H14V5H15.5044C15.9181 5 16.2708 5.14688 16.5625 5.44063C16.8542 5.73438 17 6.0875 17 6.5V7C17 8 16.6667 8.87847 16 9.63542C15.3333 10.3924 14.4931 10.8333 13.4792 10.9583C13.2292 11.4444 12.8576 11.8646 12.3646 12.2188C11.8715 12.5729 11.3333 12.8056 10.75 12.9167V15.5H14V17H6ZM6 9.25V6.5H4.5V7C4.5 7.51389 4.63194 7.96875 4.89583 8.36458C5.15972 8.76042 5.52778 9.05556 6 9.25ZM10 11.5C10.6944 11.5 11.2847 11.2569 11.7708 10.7708C12.2569 10.2847 12.5 9.69444 12.5 9V4.5H7.5V9C7.5 9.69444 7.74306 10.2847 8.22917 10.7708C8.71528 11.2569 9.30556 11.5 10 11.5ZM14 9.25C14.4722 9.05556 14.8403 8.76042 15.1042 8.36458C15.3681 7.96875 15.5 7.51389 15.5 7V6.5H14V9.25Z"></path></svg>Tidio vs Zendesk</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Other comparisons</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/ai-customer-support-software/" type="button" target="_self" class="css-1m1lebk e12qgikk0">AI Customer Support: 10 Best Solutions</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/blog/wordpress-plugins/" type="button" target="_self" class="css-1m1lebk e12qgikk0">Best WordPress Chat Plugins</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t 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9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Lyro vs Ada</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/playground/" type="button" target="_self" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M8 14H11.375C11.5649 14 11.7409 13.9514 11.9029 13.8542C12.0648 13.7569 12.1847 13.6254 12.2625 13.4595L13.8958 10.2083C13.9236 10.1389 13.9479 10.0648 13.9688 9.9861C13.9896 9.90741 14 9.82871 14 9.75V9.5C14 9.21667 13.9042 8.97917 13.7125 8.7875C13.5208 8.59583 13.2833 8.5 13 8.5H10.5L10.9167 6.39583C10.9444 6.26686 10.941 6.14434 10.9062 6.02827C10.8715 5.9122 10.8056 5.80556 10.7083 5.70833L10 5L7.20833 8.72917C7.13889 8.82639 7.08681 8.92274 7.05208 9.01823C7.01736 9.11372 7 9.21875 7 9.33333V13C7 13.275 7.09792 13.5104 7.29375 13.7063C7.48958 13.9021 7.725 14 8 14ZM10.0058 18C8.9047 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0767 2.625 13.105C2.20833 12.1334 2 11.0952 2 9.99046C2 8.88571 2.20833 7.85069 2.625 6.88542C3.04167 5.92014 3.61458 5.07292 4.34375 4.34375C5.07292 3.61458 5.92332 3.04167 6.89496 2.625C7.86661 2.20833 8.90481 2 10.0095 2C11.1143 2 12.1493 2.20833 13.1146 2.625C14.0799 3.04167 14.9271 3.61458 15.6562 4.34375C16.3854 5.07292 16.9583 5.92169 17.375 6.89008C17.7917 7.85849 18 8.89321 18 9.99425C18 11.0953 17.7917 12.1319 17.375 13.1042C16.9583 14.0764 16.3854 14.9271 15.6562 15.6562C14.9271 16.3854 14.0783 16.9583 13.1099 17.375C12.1415 17.7917 11.1068 18 10.0058 18ZM10 16.5C11.8056 16.5 13.3403 15.8681 14.6042 14.6042C15.8681 13.3403 16.5 11.8056 16.5 10C16.5 8.19444 15.8681 6.65972 14.6042 5.39583C13.3403 4.13194 11.8056 3.5 10 3.5C8.19444 3.5 6.65972 4.13194 5.39583 5.39583C4.13194 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>AI Chatbot Playground</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="/chatbot-ai/" type="button" target="_self" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Discover Lyro AI Chatbot</a></div></div></div></div></div></div><div class="css-ujmizz e4nh5dv6"><div class="css-12jznn7 e4nh5dv9"><div class="css-rii3gu eruvst31"><div class="css-1c1kq07 eruvst30"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" width="20" height="20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M12.3335 22C10.9502 22 9.65016 21.7375 8.4335 21.2125C7.21683 20.6875 6.1585 19.975 5.2585 19.075C4.3585 18.175 3.646 17.1167 3.121 15.9C2.596 14.6833 2.3335 13.3833 2.3335 12C2.3335 10.6167 2.596 9.31667 3.121 8.1C3.646 6.88333 4.3585 5.825 5.2585 4.925C6.1585 4.025 7.21683 3.3125 8.4335 2.7875C9.65016 2.2625 10.9502 2 12.3335 2C13.7168 2 15.0168 2.2625 16.2335 2.7875C17.4502 3.3125 18.5085 4.025 19.4085 4.925C20.3085 5.825 21.021 6.88333 21.546 8.1C22.071 9.31667 22.3335 10.6167 22.3335 12C22.3335 13.3833 22.071 14.6833 21.546 15.9C21.021 17.1167 20.3085 18.175 19.4085 19.075C18.5085 19.975 17.4502 20.6875 16.2335 21.2125C15.0168 21.7375 13.7168 22 12.3335 22ZM9.35017 19.8167L10.8002 16.4C10.1446 16.1722 9.56823 15.8125 9.071 15.3208C8.57378 14.8292 8.19461 14.2389 7.9335 13.55L4.51682 14.9333C4.98904 16.0778 5.64181 17.0722 6.47515 17.9167C7.3085 18.7611 8.26684 19.3945 9.35017 19.8167ZM7.91685 10.4667C8.18906 9.77779 8.57101 9.18473 9.06267 8.6875C9.55434 8.19028 10.1279 7.82778 10.7835 7.6L9.40017 4.18333C8.21127 4.66111 7.1946 5.325 6.35015 6.175C5.50571 7.025 4.8946 7.99444 4.51682 9.08333L7.91685 10.4667ZM12.3335 15C13.1668 15 13.8752 14.7083 14.4585 14.125C15.0418 13.5417 15.3335 12.8333 15.3335 12C15.3335 11.1667 15.0418 10.4583 14.4585 9.875C13.8752 9.29167 13.1668 9 12.3335 9C11.5002 9 10.7918 9.29167 10.2085 9.875C9.62516 10.4583 9.3335 11.1667 9.3335 12C9.3335 12.8333 9.62516 13.5417 10.2085 14.125C10.7918 14.7083 11.5002 15 12.3335 15ZM15.3168 19.8167C16.4335 19.3722 17.4071 18.732 18.2377 17.8959C19.0682 17.0597 19.7057 16.0889 20.1502 14.9833L16.7335 13.55C16.4835 14.25 16.1085 14.8431 15.6085 15.3292C15.1085 15.8153 14.5335 16.1722 13.8835 16.4L15.3168 19.8167ZM16.7335 10.4334L20.1502 9.01668C19.7057 7.91111 19.0654 6.94027 18.2293 6.10415C17.3932 5.26805 16.4224 4.62778 15.3168 4.18333L13.9168 7.61668C14.5668 7.84446 15.1307 8.2014 15.6085 8.6875C16.0863 9.17362 16.4613 9.75557 16.7335 10.4334Z" fill="subdued"></path></svg><p color="default" font-weight="400" class="css-wc7c75 e87tzgl0">Help Center</p></div><p color="subdued" font-weight="400" class="css-x2g7gn e87tzgl0">Hit the ground running - Master Tidio quickly with our extensive resource library. Learn about features, customize your experience, and find out how to set up integrations and use our apps.</p><div class="css-a2vtpz eruvst32"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us" type="button" target="_blank" class="css-ayzwvd e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 20 20" style="min-width:20px;min-height:20px" fill="subdued" class="css-bbrur9 egbqaws0"><path d="M4.16663 14.6583L12.9916 5.83334H7.49996V4.16667H15.8333V12.5H14.1666V7.00834L5.34163 15.8333L4.16663 14.6583Z"></path></svg>Go to Help Center</a></div></div></div><div class="css-qunfj3 e4nh5dv7"><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Setup</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377985735708-Install-Tidio" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.125 10L4.85417 8.83333C4.65972 8.76389 4.47917 8.68056 4.3125 8.58333C4.14583 8.48611 3.98611 8.375 3.83333 8.25L2.66667 8.60417L2 7.4375L2.875 6.60417C2.84722 6.40972 2.82986 6.20833 2.82292 6C2.81597 5.79167 2.83333 5.59028 2.875 5.39583L2 4.60417L2.66667 3.4375L3.8125 3.77083C3.96528 3.63194 4.12847 3.51389 4.30208 3.41667C4.47569 3.31944 4.65972 3.23611 4.85417 3.16667L5.125 2H6.45833L6.72917 3.16667C6.92361 3.23611 7.11111 3.31944 7.29167 3.41667C7.47222 3.51389 7.63889 3.63194 7.79167 3.77083L8.9375 3.4375L9.58333 4.60417L8.75 5.375C8.79167 5.58333 8.8125 5.79167 8.8125 6C8.8125 6.20833 8.79167 6.41667 8.75 6.625L9.60417 7.45833L8.9375 8.60417L7.77083 8.25C7.61806 8.38889 7.45486 8.50347 7.28125 8.59375C7.10764 8.68403 6.92361 8.76389 6.72917 8.83333L6.45833 10H5.125ZM5.8125 7.5C6.22917 7.5 6.58333 7.35417 6.875 7.0625C7.16667 6.77083 7.3125 6.41667 7.3125 6C7.3125 5.58333 7.16667 5.22917 6.875 4.9375C6.58333 4.64583 6.22917 4.5 5.8125 4.5C5.39583 4.5 5.04167 4.64583 4.75 4.9375C4.45833 5.22917 4.3125 5.58333 4.3125 6C4.3125 6.41667 4.45833 6.77083 4.75 7.0625C5.04167 7.35417 5.39583 7.5 5.8125 7.5ZM12.8958 18L12.5625 16.5208C12.3264 16.4375 12.1007 16.3368 11.8854 16.2188C11.6701 16.1007 11.4653 15.9583 11.2708 15.7917L9.83333 16.25L9 14.7917L10.0833 13.7708C10.0278 13.5208 10 13.2674 10 13.0104C10 12.7535 10.0278 12.5 10.0833 12.25L9 11.25L9.83333 9.79167L11.25 10.2292C11.4444 10.0625 11.6528 9.91319 11.875 9.78125C12.0972 9.64931 12.3264 9.54167 12.5625 9.45833L12.8958 8H14.5625L14.9167 9.45833C15.1667 9.54167 15.4028 9.64583 15.625 9.77083C15.8472 9.89583 16.0556 10.0486 16.25 10.2292L17.6667 9.79167L18.5 11.25L17.4375 12.2292C17.4931 12.4931 17.5208 12.7535 17.5208 13.0104C17.5208 13.2674 17.4931 13.5278 17.4375 13.7917L18.5 14.7917L17.6667 16.25L16.25 15.7917C16.0556 15.9583 15.8438 16.1042 15.6146 16.2292C15.3854 16.3542 15.1528 16.4583 14.9167 16.5417L14.5625 18H12.8958ZM13.75 15C14.3056 15 14.7778 14.8056 15.1667 14.4167C15.5556 14.0278 15.75 13.5556 15.75 13C15.75 12.4444 15.5556 11.9722 15.1667 11.5833C14.7778 11.1944 14.3056 11 13.75 11C13.1944 11 12.7222 11.1944 12.3333 11.5833C11.9444 11.9722 11.75 12.4444 11.75 13C11.75 13.5556 11.9444 14.0278 12.3333 14.4167C12.7222 14.8056 13.1944 15 13.75 15Z" fill="#000"></path></svg>Install Tidio</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5377996746652-Get-Started" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M4 17V3H11L11.5 5H16V13H11L10.5 11H5.5V17H4ZM12.1667 11.5H14.5V6.5H10.3333L9.83333 4.5H5.5V9.5H11.6667L12.1667 11.5Z" fill="#000"></path></svg>Get started</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5744791598876-Widget-Customization" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 10C2 8.88889 2.21181 7.85069 2.63542 6.88542C3.05903 5.92014 3.64236 5.07292 4.38542 4.34375C5.12847 3.61458 5.99653 3.04167 6.98958 2.625C7.98264 2.20833 9.04167 2 10.1667 2C11.25 2 12.2674 2.1875 13.2188 2.5625C14.1701 2.9375 15 3.45139 15.7083 4.10417C16.4167 4.75694 16.9757 5.52083 17.3854 6.39583C17.7951 7.27083 18 8.20833 18 9.20833C18 10.5417 17.5347 11.6736 16.6042 12.6042C15.6736 13.5347 14.5417 14 13.2083 14H11.7917C11.6806 14 11.5833 14.0347 11.5 14.1042C11.4167 14.1736 11.375 14.2639 11.375 14.375C11.375 14.5833 11.4792 14.7569 11.6875 14.8958C11.8958 15.0347 12 15.4028 12 16C12 16.5139 11.8125 16.9757 11.4375 17.3854C11.0625 17.7951 10.5833 18 10 18ZM5.5 10.75C5.84722 10.75 6.14236 10.6285 6.38542 10.3854C6.62847 10.1424 6.75 9.84722 6.75 9.5C6.75 9.15278 6.62847 8.85764 6.38542 8.61458C6.14236 8.37153 5.84722 8.25 5.5 8.25C5.15278 8.25 4.85764 8.37153 4.61458 8.61458C4.37153 8.85764 4.25 9.15278 4.25 9.5C4.25 9.84722 4.37153 10.1424 4.61458 10.3854C4.85764 10.6285 5.15278 10.75 5.5 10.75ZM8 7.75C8.34722 7.75 8.64236 7.62847 8.88542 7.38542C9.12847 7.14236 9.25 6.84722 9.25 6.5C9.25 6.15278 9.12847 5.85764 8.88542 5.61458C8.64236 5.37153 8.34722 5.25 8 5.25C7.65278 5.25 7.35764 5.37153 7.11458 5.61458C6.87153 5.85764 6.75 6.15278 6.75 6.5C6.75 6.84722 6.87153 7.14236 7.11458 7.38542C7.35764 7.62847 7.65278 7.75 8 7.75ZM12 7.75C12.3472 7.75 12.6424 7.62847 12.8854 7.38542C13.1285 7.14236 13.25 6.84722 13.25 6.5C13.25 6.15278 13.1285 5.85764 12.8854 5.61458C12.6424 5.37153 12.3472 5.25 12 5.25C11.6528 5.25 11.3576 5.37153 11.1146 5.61458C10.8715 5.85764 10.75 6.15278 10.75 6.5C10.75 6.84722 10.8715 7.14236 11.1146 7.38542C11.3576 7.62847 11.6528 7.75 12 7.75ZM14.5 10.75C14.8472 10.75 15.1424 10.6285 15.3854 10.3854C15.6285 10.1424 15.75 9.84722 15.75 9.5C15.75 9.15278 15.6285 8.85764 15.3854 8.61458C15.1424 8.37153 14.8472 8.25 14.5 8.25C14.1528 8.25 13.8576 8.37153 13.6146 8.61458C13.3715 8.85764 13.25 9.15278 13.25 9.5C13.25 9.84722 13.3715 10.1424 13.6146 10.3854C13.8576 10.6285 14.1528 10.75 14.5 10.75ZM10 16.5C10.1528 16.5 10.2743 16.441 10.3646 16.3229C10.4549 16.2049 10.5 16.0972 10.5 16C10.5 15.7778 10.3958 15.5833 10.1875 15.4167C9.97917 15.25 9.875 14.9028 9.875 14.375C9.875 13.8472 10.059 13.4028 10.4271 13.0417C10.7951 12.6806 11.2431 12.5 11.7708 12.5H13.2083C14.125 12.5 14.9028 12.1806 15.5417 11.5417C16.1806 10.9028 16.5 10.125 16.5 9.20833C16.5 7.61111 15.8854 6.26042 14.6562 5.15625C13.4271 4.05208 11.9306 3.5 10.1667 3.5C8.30556 3.5 6.72917 4.13194 5.4375 5.39583C4.14583 6.65972 3.5 8.19444 3.5 10C3.5 11.8056 4.13194 13.3403 5.39583 14.6042C6.65972 15.8681 8.19444 16.5 10 16.5Z" fill="#000"></path></svg>Widget customization</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378039424028-Manage-Your-Project" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M14.8333 18L14.5625 16.8333C14.3681 16.7639 14.184 16.684 14.0104 16.5938C13.8368 16.5035 13.6736 16.3889 13.5208 16.25L12.375 16.6042L11.7083 15.4583L12.5625 14.625C12.5208 14.4375 12.5 14.2344 12.5 14.0156C12.5 13.7969 12.5208 13.5903 12.5625 13.3958L11.7083 12.5833L12.375 11.4375L13.5 11.7708C13.6528 11.6181 13.8194 11.4931 14 11.3958C14.1806 11.2986 14.3681 11.2222 14.5625 11.1667L14.8333 10H16.1667L16.4375 11.1667C16.6319 11.2361 16.8229 11.316 17.0104 11.4062C17.1979 11.4965 17.3611 11.6181 17.5 11.7708L18.625 11.4583L19.2917 12.6042L18.4583 13.3958C18.5 13.5833 18.5208 13.7865 18.5208 14.0052C18.5208 14.224 18.5 14.4306 18.4583 14.625L19.3125 15.4375L18.6458 16.5833L17.5 16.25C17.3472 16.3889 17.1806 16.5035 17 16.5938C16.8194 16.684 16.6319 16.7639 16.4375 16.8333L16.1667 18H14.8333ZM15.5044 15.5C15.9181 15.5 16.2708 15.3527 16.5625 15.0581C16.8542 14.7635 17 14.4093 17 13.9956C17 13.5819 16.8527 13.2292 16.5581 12.9375C16.2635 12.6458 15.9093 12.5 15.4956 12.5C15.0819 12.5 14.7292 12.6473 14.4375 12.9419C14.1458 13.2365 14 13.5907 14 14.0044C14 14.4181 14.1473 14.7708 14.4419 15.0625C14.7365 15.3542 15.0907 15.5 15.5044 15.5ZM3.5 14.5V5.5V8.60417V8.5V14.5ZM3.5 16C3.09722 16 2.74653 15.8507 2.44792 15.5521C2.14931 15.2535 2 14.9028 2 14.5V5.5C2 5.0875 2.14931 4.73438 2.44792 4.44063C2.74653 4.14688 3.09722 4 3.5 4H8L10 6H16.5C16.9125 6 17.2656 6.14688 17.5594 6.44063C17.8531 6.73438 18 7.0875 18 7.5V9.14583C17.7639 9.02083 17.5243 8.91319 17.2812 8.82292C17.0382 8.73264 16.7778 8.65951 16.5 8.60354V7.5H9.375L7.375 5.5H3.5V14.5H10.0208C10.0495 14.763 10.0948 15.0197 10.1569 15.2701C10.219 15.5206 10.2986 15.7639 10.3958 16H3.5Z" fill="#000"></path></svg>Manage Your Project</a></div></div></div><div class="css-1spvj5p ek0dzyg2"><p color="subdued" font-weight="500" class="css-9q4eg7 e87tzgl0">Using Tidio</p><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Chatbot" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 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7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M4.83073 2.83333C5.61313 2.83333 6.2474 2.19907 6.2474 1.41667C6.2474 0.634263 5.61313 0 4.83073 0C4.04833 0 3.41406 0.634263 3.41406 1.41667C3.41406 2.19907 4.04833 2.83333 4.83073 2.83333ZM15.1667 2.83333C15.9491 2.83333 16.5833 2.19907 16.5833 1.41667C16.5833 0.634263 15.9491 0 15.1667 0C14.3843 0 13.75 0.634263 13.75 1.41667C13.75 2.19907 14.3843 2.83333 15.1667 2.83333ZM13.532 12.988C13.1007 14.5331 11.6827 15.6667 10 15.6667C8.31728 15.6667 6.8993 14.5331 6.46799 12.988C6.3195 12.4561 6.78105 12 7.33333 12H12.6667C13.219 12 13.6805 12.4561 13.532 12.988ZM7.41667 10.666C8.19907 10.666 8.83333 10.0318 8.83333 9.24935C8.83333 8.46695 8.19907 7.83268 7.41667 7.83268C6.63426 7.83268 6 8.46695 6 9.24935C6 10.0318 6.63426 10.666 7.41667 10.666ZM14.0013 9.24935C14.0013 10.0318 13.367 10.666 12.5846 10.666C11.8022 10.666 11.168 10.0318 11.168 9.24935C11.168 8.46695 11.8022 7.83268 12.5846 7.83268C13.367 7.83268 14.0013 8.46695 14.0013 9.24935ZM18 8.2513L17.9167 7.08464C17.9167 5.33464 16.5833 4.0013 14.8333 3.91797H14.75L5.25 3.91797H5.16667C3.41667 4.0013 2.08333 5.33464 2.08333 7.08464L2 8.2513C0.955224 8.2513 0.0654609 9.10388 0.00344968 10.211C0.00218534 10.2244 0.00103569 10.2379 1.43051e-06 10.2513L1.43051e-06 10.3321C4.76837e-07 10.333 0 10.3338 0 10.3346L0 11.7513C0 12.8346 0.916667 13.7513 2 13.8346H2.08333L2.08333 15.668C2.16667 17.418 3.5 18.7513 5.25 18.7513H8.41667H10L11.5833 18.7513H14.75C16.5 18.7513 17.8333 17.418 17.9167 15.668V13.8346H18C19.0833 13.7513 20 12.8346 20 11.7513L20 11.668L20 10.3346C20 10.3337 20 10.3327 20 10.3317V10.2513C19.9167 9.16797 19.0833 8.2513 18 8.2513ZM10 17.2513L11.5833 17.2513H14.75C15.6667 17.2513 16.4167 16.5013 16.4167 15.5846L16.4167 7.16797C16.4167 6.2513 15.6667 5.5013 14.75 5.5013L5.25 5.5013C4.33333 5.5013 3.58333 6.2513 3.58333 7.16797L3.58333 15.5846C3.58333 16.5013 4.33333 17.2513 5.25 17.2513H8.41667H10Z" fill="#000"></path></svg>Lyro AI Chatbot</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5452396719260-Flows" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M10 18.75C9.12501 18.75 8.38543 18.4479 7.78126 17.8438C7.17709 17.2396 6.87501 16.5 6.87501 15.625C6.87501 14.9028 7.09029 14.2674 7.52084 13.7188C7.9514 13.1701 8.50001 12.7986 9.16668 12.6042V10.8333H4.16668V7.5H2.08334V1.66667H7.91668V7.5H5.83334V9.16667H14.1667V7.39583C13.5 7.20139 12.9514 6.82986 12.5208 6.28125C12.0903 5.73264 11.875 5.09722 11.875 4.375C11.875 3.5 12.1771 2.76042 12.7813 2.15625C13.3854 1.55208 14.125 1.25 15 1.25C15.875 1.25 16.6146 1.55208 17.2188 2.15625C17.8229 2.76042 18.125 3.5 18.125 4.375C18.125 5.09722 17.9097 5.73264 17.4792 6.28125C17.0486 6.82986 16.5 7.20139 15.8333 7.39583V10.8333H10.8333V12.6042C11.5 12.7986 12.0486 13.1701 12.4792 13.7188C12.9097 14.2674 13.125 14.9028 13.125 15.625C13.125 16.5 12.8229 17.2396 12.2188 17.8438C11.6146 18.4479 10.875 18.75 10 18.75ZM15 5.83333C15.4028 5.83333 15.7465 5.69097 16.0313 5.40625C16.316 5.12153 16.4583 4.77778 16.4583 4.375C16.4583 3.97222 16.316 3.62847 16.0313 3.34375C15.7465 3.05903 15.4028 2.91667 15 2.91667C14.5972 2.91667 14.2535 3.05903 13.9688 3.34375C13.684 3.62847 13.5417 3.97222 13.5417 4.375C13.5417 4.77778 13.684 5.12153 13.9688 5.40625C14.2535 5.69097 14.5972 5.83333 15 5.83333ZM3.75001 5.83333H6.25001V3.33333H3.75001V5.83333ZM10 17.0833C10.4028 17.0833 10.7465 16.941 11.0313 16.6563C11.316 16.3715 11.4583 16.0278 11.4583 15.625C11.4583 15.2222 11.316 14.8785 11.0313 14.5938C10.7465 14.309 10.4028 14.1667 10 14.1667C9.59723 14.1667 9.25348 14.309 8.96876 14.5938C8.68404 14.8785 8.54168 15.2222 8.54168 15.625C8.54168 16.0278 8.68404 16.3715 8.96876 16.6563C9.25348 16.941 9.59723 17.0833 10 17.0833Z" fill="#000"></path></svg>Flows</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a 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xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M5.49558 16C5.08186 16 4.72917 15.8527 4.4375 15.5581C4.14583 15.2635 4 14.9093 4 14.4956C4 14.0819 4.14731 13.7292 4.44192 13.4375C4.73654 13.1458 5.09071 13 5.50442 13C5.91814 13 6.27083 13.1473 6.5625 13.4419C6.85417 13.7365 7 14.0907 7 14.5044C7 14.9181 6.85269 15.2708 6.55808 15.5625C6.26346 15.8542 5.90929 16 5.49558 16ZM9.99558 16C9.58186 16 9.22917 15.8527 8.9375 15.5581C8.64583 15.2635 8.5 14.9093 8.5 14.4956C8.5 14.0819 8.64731 13.7292 8.94192 13.4375C9.23654 13.1458 9.59071 13 10.0044 13C10.4181 13 10.7708 13.1473 11.0625 13.4419C11.3542 13.7365 11.5 14.0907 11.5 14.5044C11.5 14.9181 11.3527 15.2708 11.0581 15.5625C10.7635 15.8542 10.4093 16 9.99558 16ZM14.4956 16C14.0819 16 13.7292 15.8527 13.4375 15.5581C13.1458 15.2635 13 14.9093 13 14.4956C13 14.0819 13.1473 13.7292 13.4419 13.4375C13.7365 13.1458 14.0907 13 14.5044 13C14.9181 13 15.2708 13.1473 15.5625 13.4419C15.8542 13.7365 16 14.0907 16 14.5044C16 14.9181 15.8527 15.2708 15.5581 15.5625C15.2635 15.8542 14.9093 16 14.4956 16ZM5.49558 11.5C5.08186 11.5 4.72917 11.3527 4.4375 11.0581C4.14583 10.7635 4 10.4093 4 9.99558C4 9.58186 4.14731 9.22917 4.44192 8.9375C4.73654 8.64583 5.09071 8.5 5.50442 8.5C5.91814 8.5 6.27083 8.64731 6.5625 8.94192C6.85417 9.23654 7 9.59071 7 10.0044C7 10.4181 6.85269 10.7708 6.55808 11.0625C6.26346 11.3542 5.90929 11.5 5.49558 11.5ZM9.99558 11.5C9.58186 11.5 9.22917 11.3527 8.9375 11.0581C8.64583 10.7635 8.5 10.4093 8.5 9.99558C8.5 9.58186 8.64731 9.22917 8.94192 8.9375C9.23654 8.64583 9.59071 8.5 10.0044 8.5C10.4181 8.5 10.7708 8.64731 11.0625 8.94192C11.3542 9.23654 11.5 9.59071 11.5 10.0044C11.5 10.4181 11.3527 10.7708 11.0581 11.0625C10.7635 11.3542 10.4093 11.5 9.99558 11.5ZM14.4956 11.5C14.0819 11.5 13.7292 11.3527 13.4375 11.0581C13.1458 10.7635 13 10.4093 13 9.99558C13 9.58186 13.1473 9.22917 13.4419 8.9375C13.7365 8.64583 14.0907 8.5 14.5044 8.5C14.9181 8.5 15.2708 8.64731 15.5625 8.94192C15.8542 9.23654 16 9.59071 16 10.0044C16 10.4181 15.8527 10.7708 15.5581 11.0625C15.2635 11.3542 14.9093 11.5 14.4956 11.5ZM5.49558 7C5.08186 7 4.72917 6.8527 4.4375 6.55808C4.14583 6.26346 4 5.90929 4 5.49558C4 5.08186 4.14731 4.72917 4.44192 4.4375C4.73654 4.14583 5.09071 4 5.50442 4C5.91814 4 6.27083 4.14731 6.5625 4.44192C6.85417 4.73654 7 5.09071 7 5.50442C7 5.91814 6.85269 6.27083 6.55808 6.5625C6.26346 6.85417 5.90929 7 5.49558 7ZM9.99558 7C9.58186 7 9.22917 6.8527 8.9375 6.55808C8.64583 6.26346 8.5 5.90929 8.5 5.49558C8.5 5.08186 8.64731 4.72917 8.94192 4.4375C9.23654 4.14583 9.59071 4 10.0044 4C10.4181 4 10.7708 4.14731 11.0625 4.44192C11.3542 4.73654 11.5 5.09071 11.5 5.50442C11.5 5.91814 11.3527 6.27083 11.0581 6.5625C10.7635 6.85417 10.4093 7 9.99558 7ZM14.4956 7C14.0819 7 13.7292 6.8527 13.4375 6.55808C13.1458 6.26346 13 5.90929 13 5.49558C13 5.08186 13.1473 4.72917 13.4419 4.4375C13.7365 4.14583 14.0907 4 14.5044 4C14.9181 4 15.2708 4.14731 15.5625 4.44192C15.8542 4.73654 16 5.09071 16 5.50442C16 5.91814 15.8527 6.27083 15.5581 6.5625C15.2635 6.85417 14.9093 7 14.4956 7Z" fill="#000"></path></svg>Integrations</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5378029354012-Billing-Subscription" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5251 6.90804L10.0001 2.19971L2.47508 6.90804C1.99175 7.19971 1.66675 7.72471 1.66675 8.33304V16.6664C1.66675 17.583 2.41675 18.333 3.33341 18.333H16.6667C17.5834 18.333 18.3334 17.583 18.3334 16.6664V8.33304C18.3334 7.72471 18.0084 7.19971 17.5251 6.90804ZM16.6667 16.6664H3.33341V9.99971L10.0001 14.1664L16.6667 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16H12.7559ZM13.5 14H16.5V8.5H13.5V14Z" fill="#000"></path></svg>Mobile & Desktop Apps</a></div></div><div class="css-os3sb2 ek0dzyg1"><div class="css-191017t e12qgikk1"><a href="https://help.tidio.com/hc/en-us/sections/5422650146588-Notifications" type="button" target="_blank" class="css-1m1lebk e12qgikk0"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" width="20" height="20" style="min-width:20px;min-height:20px" class="css-0 egbqaws0"><path d="M2 9.99999C2 8.81944 2.23958 7.71874 2.71875 6.69791C3.19792 5.67707 3.84028 4.7986 4.64583 4.06249C5.45139 3.32638 6.38542 2.77777 7.44792 2.41666C8.51042 2.05555 9.63194 1.93055 10.8125 2.04166C11.0208 2.06943 11.1806 2.16666 11.2917 2.33332C11.4028 2.49999 11.4375 2.68749 11.3958 2.89582C11.3542 3.10416 11.2465 3.26735 11.0729 3.38541C10.8993 3.50346 10.7083 3.5486 10.5 3.52082C9.56944 3.45138 8.68403 3.56943 7.84375 3.87499C7.00347 4.18055 6.25694 4.63194 5.60417 5.22916C4.95139 5.82638 4.4375 6.53124 4.0625 7.34374C3.6875 8.15624 3.5 9.04166 3.5 9.99999C3.5 11.8055 4.13194 13.3403 5.39583 14.6042C6.65972 15.868 8.19444 16.5 10 16.5C10.9444 16.5 11.8264 16.3125 12.6458 15.9375C13.4653 15.5625 14.1736 15.0555 14.7708 14.4167C15.3958 13.75 15.8542 12.993 16.1458 12.1458C16.4375 11.2986 16.5486 10.4167 16.4792 9.49999C16.4514 9.29166 16.4965 9.10069 16.6146 8.92707C16.7326 8.75346 16.8958 8.64582 17.1042 8.60416C17.3125 8.56249 17.5 8.59721 17.6667 8.70832C17.8333 8.81944 17.9306 8.97916 17.9583 9.18749C18.0694 10.368 17.9479 11.4826 17.5938 12.5312C17.2396 13.5799 16.6944 14.5139 15.9583 15.3333C15.1944 16.1944 14.2951 16.8542 13.2604 17.3125C12.2257 17.7708 11.1389 18 10 18C8.90278 18 7.86806 17.7917 6.89583 17.375C5.92361 16.9583 5.07292 16.3854 4.34375 15.6562C3.61458 14.9271 3.04167 14.0764 2.625 13.1042C2.20833 12.1319 2 11.0972 2 9.99999ZM15 7.49999C14.3056 7.49999 13.7153 7.25694 13.2292 6.77082C12.7431 6.28471 12.5 5.69443 12.5 4.99999C12.5 4.30555 12.7431 3.71527 13.2292 3.22916C13.7153 2.74305 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.schema-faq-section:after{position:absolute;width:24px;height:24px;display:block;content:"";background-image:url("/images/blog/keyboard-arrow-down.svg");background-repeat:no-repeat;-webkit-background-position:center;background-position:center;top:16px;right:10px;}@media (min-width: 1200px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section:after{right:32px;}}@media (min-width: 600px){.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section{padding:16px 32px;}}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-question{font-weight:500;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section .schema-faq-answer{font-weight:400;height:0;margin:0;overflow:hidden;font-size:16px;line-height:24px;letter-spacing:-0.01em;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active .schema-faq-answer{height:auto;margin:16px 0;}.css-1e2z0wx .schema-faq.wp-block-yoast-faq-block .schema-faq-section.is-active:after{-webkit-transform:rotateX(180deg);-moz-transform:rotateX(180deg);-ms-transform:rotateX(180deg);transform:rotateX(180deg);}.css-1e2z0wx .wp-block-list.references{padding-left:16px;}.css-1e2z0wx .wp-block-list.references li{color:#647491;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-1e2z0wx .wp-block-list.references li+li{margin-top:16px;}.css-1e2z0wx .wp-block-list.references:before{content:"References";display:block;color:#080F1A;margin-top:40px;margin-bottom:16px;margin-left:-16px;font-size:18px;line-height:23px;letter-spacing:-0.01em;}</style><div itemProp="articleBody" class="css-1e2z0wx e1fg08q90"> <style>.table--email td {line-height: 26px !important}</style> <p>Ray Tomlison. Massachusetts. 1971. This is when it all began. This is when the first email was sent and the first email communication took place. </p> <p>And now, as time goes by, billions of email messages are being sent and consumed by office workers, marketers, university lecturers, and students every day as they hold the promise of quick and effective information distribution. </p> <p>But… everyone – private individuals as well as public figures – will sooner or later have to face challenges that online communication poses.</p> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-chatbots"> <div class="body"> <div class="content"> <p>Generate leads quicker and grow your mailing list with chatbots</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/panel/register" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--chatbots" target="" data-tracking-name="BOFU chatbots"> Get started for free </a> </div> </div> </div> <a href="https://www.tidio.com/flows/" class="blk-rebranded-cta__link blk-rebranded-cta__link--chatbots" target="" data-tracking-name="BOFU chatbots"> Learn more about chat flows </a> </div> <style> .schema-faq-question { font-family: Source Serif Pro,serif; font-size: 20px; line-height: 1.58; color: rgba(0,0,0,.84); } .schema-faq-answer img { margin-top: 20px; } </style> <div class="schema-faq wp-block-yoast-faq-block"><div class="schema-faq-section" id="faq-question-1575634103766"><strong class="schema-faq-question">What Is Email Communication?</strong> <p class="schema-faq-answer">Email (or e-mail) communication can be defined as the exchange of short informational messages between at least two people over a computer network. These messages containing plain text, images or document attachments are delivered through email web-based services like Gmail, Outlook, or Yahoo.<img loading="lazy" decoding="async" width="1238" height="480" src="https://www.tidio.com/wp-content/uploads/email-communication.png" class="attachment-full size-full" alt="email commuinication" style="max-width: 100%; height: auto;" srcset="https://www.tidio.com/wp-content/uploads/email-communication.png 1238w, https://www.tidio.com/wp-content/uploads/email-communication-800x310.png 800w, https://www.tidio.com/wp-content/uploads/email-communication-768x298.png 768w, https://www.tidio.com/wp-content/uploads/email-communication-1200x465.png 1200w" sizes="(max-width: 1238px) 100vw, 1238px" /></p> </div> </div> <h2 class="wp-block-heading">7 Email Tips to Have a Lively Email Correspondence </h2> <p>Ensure a great email conversation with the following tips. </p> <h3 class="wp-block-heading">#1 Email Tip: Decide What Your Purpose Is</h3> <p>Before you even start composing an email, you need to <strong>make sure that the email channel is a fine choice for the message</strong> you want to send. </p> <p>Time-sensitive issues and privacy-sensitive information might require a different communication channel. </p> <p>For instance, imagine that you’re having a very important job interview first thing in the morning, but in the heat of the moment, you don’t remember whether the meeting was scheduled at 9 or 11 pm. Awaiting an email response from a recruiter can prolong time and the response could come too late. One quick phone call, however, could settle the matter immediately. </p> <div class="wp-block-image"> <figure class="aligncenter is-resized"><img loading="lazy" decoding="async" width="700" height="420" src="https://www.tidio.com/wp-content/uploads/multitasking-managing-several-customers-at-the-same-time.jpg" alt="A man on the phone with a face expression suggesting he forgot about something" class="wp-image-4396" style="width:700px;height:420px"/></figure></div> <p>It’s imperative to THINK first and act later. First and foremost, think about the <strong>purpose </strong>of the message, the <strong>impact </strong>it will make on the recipient (desired vs. undesired outcome), and only later choose the right means of communication. </p> <p>It is believed that “the key to effective communication is to match the communication channel with the goal of the message” (Barry and Fulmer, 2004). </p> <h4 class="wp-block-heading">How to decide whether to email or not?</h4> <p>So, you want to send emails to:</p> <ul class="wp-block-list"> <li>get hold of someone you haven’t talked to in a while, </li> <li>distribute information to a larger group of people (e.g. an employee spreadsheet),</li> <li>give an <a href="https://teambuzz.io/">employee feedback</a></li> <li>keep a written record of communication for future reference (e.g. business invoices),</li> <li>attach a file (e.g. a candidate’s CV).</li> </ul> <p>And avoid them when:</p> <ul class="wp-block-list"> <li>delivered information is confidential (e.g. personal ID number),</li> <li>delivered information is bad news,</li> <li>an immediate response is necessary.</li> </ul> <p class="tip">There are many other professional communication channels you can use. Messaging apps and live chat are some of the most popular choices today. Find out more: <a href="https://www.tidio.com/blog/best-live-chat-software/">14 Best Online Chat Software Solutions for Businesses</a></p> <h3 class="wp-block-heading">#2 Email Tip: Decide on the Right Email Style</h3> <p>Think about the recipient (especially the type of relationship you two have) and try to determine what type of writing you’ll resort to using when exchanging messages with them. </p> <p>It’s only natural that you’ll write an email invitation to a sleepover using an everyday type of language, and choose more advanced vocabulary to write a sick day email to your boss.</p> <p>A generally accepted rule says that you should maintain a professional writing style (e.g. by using fixed expressions) when communicating with people at work (e.g. colleagues from other departments), people you don’t know (e.g. customers, associates) and those of a higher rank than you (e.g. boss, lecturers).</p> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1200" height="490" src="https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-1200x490.png" alt="Formal vs. informal writing style used in emails" class="wp-image-12716" srcset="https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-1200x490.png 1200w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-800x327.png 800w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-768x314.png 768w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /><figcaption class="wp-element-caption"><br>Formal vs. informal writing style used in emails</figcaption></figure> <p>When corresponding with <strong>informal recipients</strong> (friends and family members), you’re free to use casual language similar to everyday speech.</p> <p>🚀 Read more: <a href="https://www.tidio.com/blog/how-to-write-business-emails/">How to Write a Business Email</a></p> <h3 class="wp-block-heading">#3 Email Tip: Write a Clear Subject Line</h3> <p>Subject line (SL) is considered the second most important element (47%) in building a clickable email, far more important than the first lines of the message (14%) and the offer itself (26%) (<a href="https://www.cmbinfo.com/cmb-cms/wp-content/uploads/2012/03/Email-and-Facebook-Consumer-Pulse-Report_2012.pdf" target="_blank" rel="noreferrer noopener">CMB survey</a>).</p> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="585" height="381" src="https://www.tidio.com/wp-content/uploads/cmb-reasons-opening-email-march2012.jpg" alt="Reasons for opening email" class="wp-image-12714"/></figure> <p>And why do you think that is?</p> <p>Let’s look at some statistics. It is estimated that the daily number of business emails received and sent is 124.5 billion, and an average office worker receives 120 emails a day (<a href="https://www.campaignmonitor.com/blog/email-marketing/2019/05/shocking-truth-about-how-many-emails-sent/" target="_blank" rel="noreferrer noopener" aria-label=" (opens in a new tab)">Campaign Monitor</a>). </p> <p>Conclusion? Out of hundreds of emails flooding receivers’ mailboxes every day, only a few will actually be opened and consumed – those whose subject line caught the reader’s eye instantaneously. </p> <h4 class="wp-block-heading">How to Write a Good Subject Line</h4> <p>Some guidelines for writing <a href="https://www.sender.net/title/popular/professional-email-subject-line-examples/" target="_blank" rel="noreferrer noopener">clickable email subject lines</a> have been listed below.</p> <table class="wp-block-table table"><caption>Exemplary <span>Subject Lines</span></caption><tbody><tr><td>SL is no longer than 6-10 words</td><td>Black Friday! Extra 30% off coupon</td></tr><tr><td>SL signals the content of an email</td><td>Best practices for online shopping – FREE eBook</td></tr><tr><td>SL is personalized </td><td>Congratulations Jane, you won a lottery ticket!</td></tr><tr><td>SL includes a high-open rate keyword</td><td>[Today’s special offer] Buy one product, get one free</td></tr></tbody></table> <h3 class="wp-block-heading">#4 Email Tip: Remember about Formatting</h3> <p>Writing a compelling copy is just one side of the coin. Formatting is the other. </p> <p>When you see a large wall of uninterrupted text, the only thing that comes to your mind is… HELP?</p> <figure class="wp-block-table table--email"><table><tbody><tr><td><strong>Hi There!<br></strong><br>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer sit amet volutpat eros, in dignissim nibh. Ut id rhoncus sapien, quis rhoncus erat. Cras quis dui finibus, scelerisque sapien id, lobortis sapien. Morbi sit amet bibendum urna. Quisque sagittis risus vitae arcu faucibus, a sodales magna sagittis. Vivamus vitae quam a nunc interdum vulputate. Maecenas lacinia ex sit amet malesuada bibendum. Pellentesque eu erat odio. Vivamus vestibulum ac nulla et pharetra. Vivamus porta, eros sit amet euismod commodo, tortor est ullamcorper mi, a blandit diam ex non nibh. Nulla vitae sodales arcu, id vehicula libero. Donec eu lorem bibendum, ornare est ac, sollicitudin libero. Ut fermentum ligula a rutrum ultrices. Aliquam sed porta urna.<br>Vestibulum libero elit, consectetur vel mauris at, varius aliquam diam. Aliquam nec nunc eu diam facilisis sagittis. Proin in facilisis urna. Suspendisse ultrices leo a malesuada tempus. Quisque tempor ante nec condimentum lacinia. Aliquam gravida lectus sit amet neque ultrices cursus. In cursus augue eu mi tristique venenatis ut eu justo. Proin vel nunc nec nulla aliquam vehicula ut sit amet ligula. Curabitur molestie nisl eu fringilla convallis. Mauris rutrum blandit bibendum. In hac habitasse platea dictumst. Vestibulum non pulvinar arcu.<br>Aenean gravida a dui eget sollicitudin. Cras dapibus maximus facilisis. Suspendisse augue dui, ullamcorper at lacus vitae, venenatis convallis orci. Praesent gravida nunc cursus, pellentesque turpis vitae, pharetra dui. Proin imperdiet faucibus mauris, quis lobortis odio mattis ac. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Mauris ut augue ut leo molestie efficitur. Suspendisse feugiat vel ipsum et blandit. Nam nec rutrum felis, ac facilisis tortor.<br><br><strong>Kind regards,<br>Jane</strong></td></tr></tbody></table></figure> <p>Well yes, no one is going to read a message with so much “dense” text in it.</p> <p style="background-color:#f0f4f7" class="has-background"><b>Did you know?</b><br>You don’t have to worry about email format if you use email templates. For example, when you want to send a newsletter, you can customize one of <a href="https://www.tidio.com/blog/email-newsletter-templates/">free email newsletter templates</a> available in your email app.</p> <h4 class="wp-block-heading">How to Write a Good Email:</h4> <p>When composing an email, showing off your great writing skills isn’t enough. You need to activate your sixth sense – aesthetics – and try to compose a nicely structured email by:</p> <ul class="wp-block-list"> <li>separating the text into two- or three-sentence long paragraphs, </li> <li>underlining critical information (with <em>italics </em>or <strong>boldfacing</strong>) to stand out, </li> <li>choosing the right size font (e.g. 11/12),</li> <li>choosing the right font style (e.g. Arial, TimesNewRoman, Calibri),</li> <li>using spaces after the greeting, body paragraphs, salutation.</li> </ul> <h3 class="wp-block-heading">#5 Email Tip: Proofread and Check</h3> <p>Before you decide to click on the “send” button, always remember to double-check and proofread the text for smaller errors – spelling and grammar mistakes, or the bigger ones, like addressing the right person. </p> <p>To give the final stylistic and grammatical touch to the text, you could copy and paste the message into a word processor (Word, Google Docs or Pages) that will detect these errors instantly, or install writing programs like Grammarly that will correct them for you. </p> <p>Also, make sure that you:</p> <ul class="wp-block-list"> <li>didn’t misspell one’s name/surname (especially if the recipient is a foreigner),</li> <li>addressed them with the appropriate title (e.g. Mr/Mrs, Dr/Prof),</li> <li>signed off an email with your name and surname,</li> <li>attached a working file, </li> <li>included the receiver’s the correct email address</li> </ul> <h3 class="wp-block-heading">#6 Email Tip: Use “Bcc” instead of “Cc”</h3> <p>Sending an email to the wrong recipient is one of the most common mistakes in email communication. Disclosing their email addresses is the other. </p> <p>When you <a href="https://www.saleshandy.com/blog/send-10000-emails-using-gmail/" target="_blank" rel="noreferrer noopener">send bulk emails</a> to more than a hundred people, it’s natural that you won’t be copying the text to send these messages individually to each and every employee at a firm. You’d rather use Bcc or a Cc copy.</p> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1200" height="627" src="https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-1200x627.png" alt="An image showing the difference between Cc and Bcc copy when sending emails in bulk" class="wp-image-12721" srcset="https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-1200x627.png 1200w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-800x418.png 800w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-768x402.png 768w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /><figcaption class="wp-element-caption">Email: Cc & Bcc</figcaption></figure> <p><strong>Though Cc (carbon copy) and Bcc (blind carbon copy) sections sound similar, they are not the same. </strong></p> <p>Bcc and Cc fields are used to include people in the email correspondence, however, they’re not required to respond to it or take any action upon receiving a message. They are added to contacts to simply stay in the loop. </p> <p>However, in the case of carbon copy, the recipients can view the email addresses of those to whom an email was also sent, and in the case of blind carbon copy, these names remain confidential. </p> <p>Why does it matter?</p> <p>Because in some cases disclosing the receiver’s personal data (name, surname, email address) without their consent can be considered an offense. </p> <h3 class="wp-block-heading">#7 Email Tip: Choose an Attachment Name Wisely</h3> <p>Attachments are tricky. Email is still the <a href="https://www.alertlogic.com/blog/must-know-phishing-statistics-2018/">number one</a> delivery vehicle for <a href="https://macpaw.com/how-to/remove-viruses-malware-from-mac" target="_blank" rel="noreferrer noopener">malware</a>, which means all email documents sent from one’s inbox can bear the risk of infecting a recipient’s electronic device.</p> <p>This is why more and more email platforms use <a href="https://www.tidio.com/blog/spam-filters-and-email-deliverability-rates/">spam filtering</a> programs used to detect unsolicited and unwanted emails to examine the content of the messages and determine whether they’re dangerous. Because if they’re, they’ll go straight to spam.</p> <p>However, there’ve been cases of “healthy” email messages being wrongly classified as spam as a result of suspicious email addresses or file attachment names.</p> <p>When choosing a name for your email attachment, always remember that they need to look valid and don’t cast doubts on their integrity as these do:</p> <figure class="wp-block-image"><img loading="lazy" decoding="async" width="1200" height="627" src="https://www.tidio.com/wp-content/uploads/how-to-name-attachment-1200x627.png" alt="An example of bad attachments names i.e.: 453697654.zip that can hurt the credibility of your communication" class="wp-image-12722" srcset="https://www.tidio.com/wp-content/uploads/how-to-name-attachment-1200x627.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment-800x418.png 800w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment-768x402.png 768w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment.png 1400w" sizes="(max-width: 1200px) 100vw, 1200px" /><figcaption class="wp-element-caption">Example of bad attachment name</figcaption></figure> <p>So, what’s wrong with the aforementioned examples?</p> <p>First and foremost, the names of the attached files are to correspond with the email’s overall message (so when you send an invitation, the document included in your email should present the actual invitation and not an image of a cat) and the content of the attached files.</p> <p>Therefore, naming attachments with randomly chosen letters, words or numbers simply doesn’t make sense. </p> <p>Also, try to reduce the number of special characters and punctuation marks used in the filename. In fact, none of the before mentioned symbols should be included in business email correspondence. </p> <p>Lastly, don’t go overboard with the length of the name – it should be short, relevant, and to the point. Stick to the twenty-five character rule.</p> <h2 class="wp-block-heading">Email Correspondence: Key Takeaways</h2> <p>Whether you have a business or casual email conversation, you need to always be aware of email etiquette. If not, the message you want to communicate will defeat the purpose and never arrive at one’s email inbox. </p> <div class="blk-rebranded-cta__wrapper"> <div class="blk-rebranded-cta blk-rebranded-cta-chatbots"> <div class="body"> <div class="content"> <p>Generate leads quicker and grow your mailing list with chatbots</p> </div> <div class="blk-rebranded-cta__buttons"> <a href="https://www.tidio.com/panel/register" class="blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--chatbots" target="" data-tracking-name="BOFU chatbots"> Get started for free </a> </div> </div> </div> <a href="https://www.tidio.com/flows/" class="blk-rebranded-cta__link blk-rebranded-cta__link--chatbots" target="" data-tracking-name="BOFU chatbots"> Learn more about chat flows </a> </div></div><style data-emotion="css 1rjsqje">.css-1rjsqje{width:100%;margin:36px 0 72px 0;border:none;color:#D3DBE5;}.css-1rjsqje:after{content:'. . .';display:block;text-align:center;font-size:72px;letter-spacing:-0.6px;line-height:1;}</style><hr class="css-1rjsqje eh7n5n1"/><style data-emotion="css hvzzq2">.css-hvzzq2{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-size:16px;margin-top:72px;border-radius:8px;padding:32px;border:1px solid #D3DBE5;}@media (min-width: 600px){.css-hvzzq2{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}.css-hvzzq2 p{margin-top:0;margin-bottom:0;font-size:14px;line-height:18px;letter-spacing:-0.01em;}.css-hvzzq2 header{font-size:24px;line-height:32px;letter-spacing:-0.01em;font-weight:600;cursor:pointer;margin-bottom:8px;}.css-hvzzq2 header a{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-hvzzq2 header:hover{-webkit-text-decoration:underline;text-decoration:underline;}</style><div class="css-hvzzq2 e1z0l5ez0"><style data-emotion="css s8pnyb">.css-s8pnyb img{border-radius:50px;}@media (min-width: 600px){.css-s8pnyb{margin-right:40px;}}</style><div class="css-s8pnyb e1z0l5ez2"><img alt="Maria Pietruszewska" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fmaria-pietruszewska-3-100x100.png&w=101&q=75 1x, /_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fmaria-pietruszewska-3-100x100.png&w=256&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fwww.tidio.com%2Fwp-content%2Fuploads%2Fmaria-pietruszewska-3-100x100.png&w=256&q=75"/></div><div><header><a title="Maria Pietruszewska" href="/people/maria-pietruszewska/">Maria Pietruszewska</a></header><p>Marysia specialized in all things customer service and communication-related. 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Talk","menuItems":[{"item":{"type":"internal","linkOptions":{"defaultHref":"/partners/","localeOnlyFor":["en"]},"children":"Partner Programs","schema":{"colorScheme":"LINK_ALT","size":"s"}}},{"item":{"type":"external","linkOptions":{"defaultHref":"https://partners.tidio.com/"},"children":"Find a trusted agency","schema":{"colorScheme":"LINK_ALT","size":"s"}}},{"item":{"type":"external","linkOptions":{"defaultHref":"https://affiliates.tidio.com/"},"children":"Partner portal","schema":{"colorScheme":"LINK_ALT","size":"s"}}}]},"bgColor":"default"}},{"element":{"label":"Contact","type":"LIST","data":{"name":"See Tidio in action","onlyMobile":true,"menuItems":[{"item":{"type":"internal","linkOptions":{"defaultHref":"/contact-sales/","localeDisabledFor":["fr"]},"children":"Contact sales","schema":{"colorScheme":"LINK_ALT","size":"s"}}}]},"onlyMobile":true}}]}},"labels":{"similarArticlesHeader":"Similar articles","followMe":"Follow me on","shareArticle":"Share this article:","writtenBy":"Written by","editedBy":"Edited by","updated":"Updated","blog":"Blog","whatIsTidio":{"header":"What is Tidio?","content":"Tidio is an AI-driven customer service suite. Over 300K businesses worldwide use Tidio to improve customer satisfaction, drive conversions, and increase sales."},"registerBanner":{"header":"Win your team’s time back with AI","subheader":"Automate up to 70% of common questions and recurring tasks with a conversational AI chatbot.","ctaText":"Get started free","ctaTextForLoggedUsers":"Go to App"},"recommendedReadings":"Recommended readings","tableOfContent":"Table of contents","newsletter":{"header":"Subscribe to our newsletter","subheader":"Get access to exclusive customer service tips, strategies and case studies."}},"tracking":{"sector":"Article","sectorCategory":"Blog"},"data":{"post":{"translationEN":{"id":"cG9zdDoxMjcxMw==","databaseId":12713,"title":"7 Tips for Effective Email Communication [+Meaning \u0026 Examples]","excerpt":"Want to have effective email communication with your boss or lecturer? Yes? Then read the article and follow the most common email etiquette rules.","slug":"email-communication","date":"2019-12-06T14:05:47","modified":"2024-11-18T13:13:23","uri":"/blog/email-communication/","content":"\n\u003cstyle\u003e.table--email td {line-height: 26px !important}\u003c/style\u003e\n\n\n\n\u003cp\u003eRay Tomlison. Massachusetts. 1971. This is when it all began. This is when the first email was sent and the first email communication took place.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAnd now, as time goes by, billions of email messages are being sent and consumed by office workers, marketers, university lecturers, and students every day as they hold the promise of quick and effective information distribution.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eBut… everyone \u0026#8211; private individuals as well as public figures \u0026#8211; will sooner or later have to face challenges that online communication poses.\u003c/p\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-chatbots\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eGenerate leads quicker and grow your mailing list with chatbots\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/panel/register\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--chatbots\"\n target=\"\"\n data-tracking-name=\"BOFU chatbots\"\u003e\n Get started for free \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003ca href=\"https://www.tidio.com/flows/\"\n class=\"blk-rebranded-cta__link blk-rebranded-cta__link--chatbots\"\n target=\"\"\n data-tracking-name=\"BOFU chatbots\"\u003e\n Learn more about chat flows \u003c/a\u003e\n \u003c/div\u003e\n\n\n\u003cstyle\u003e\n.schema-faq-question {\n font-family: Source Serif Pro,serif;\n font-size: 20px;\n line-height: 1.58;\n color: rgba(0,0,0,.84);\n}\n.schema-faq-answer img { \n margin-top: 20px;\n}\n\u003c/style\u003e\n\n\n\n\u003cdiv class=\"schema-faq wp-block-yoast-faq-block\"\u003e\u003cdiv class=\"schema-faq-section\" id=\"faq-question-1575634103766\"\u003e\u003cstrong class=\"schema-faq-question\"\u003eWhat Is Email Communication?\u003c/strong\u003e \u003cp class=\"schema-faq-answer\"\u003eEmail (or e-mail) communication can be defined as the exchange of short informational messages between at least two people over a computer network. These messages containing plain text, images or document attachments are delivered through email web-based services like Gmail, Outlook, or Yahoo.\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1238\" height=\"480\" src=\"https://www.tidio.com/wp-content/uploads/email-communication.png\" class=\"attachment-full size-full\" alt=\"email commuinication\" style=\"max-width: 100%; height: auto;\" srcset=\"https://www.tidio.com/wp-content/uploads/email-communication.png 1238w, https://www.tidio.com/wp-content/uploads/email-communication-800x310.png 800w, https://www.tidio.com/wp-content/uploads/email-communication-768x298.png 768w, https://www.tidio.com/wp-content/uploads/email-communication-1200x465.png 1200w\" sizes=\"(max-width: 1238px) 100vw, 1238px\" /\u003e\u003c/p\u003e \u003c/div\u003e \u003c/div\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003e7 Email Tips to Have a Lively Email Correspondence\u0026nbsp;\u003c/h2\u003e\n\n\n\n\u003cp\u003eEnsure a great email conversation with the following tips. \u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#1 Email Tip: Decide What Your Purpose Is\u003c/h3\u003e\n\n\n\n\u003cp\u003eBefore you even start composing an email, you need to \u003cstrong\u003emake sure that the email channel is a fine choice for the message\u003c/strong\u003e you want to send. \u003c/p\u003e\n\n\n\n\u003cp\u003eTime-sensitive issues and privacy-sensitive information might require a different communication channel.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eFor instance, imagine that you’re having a very important job interview first thing in the morning, but in the heat of the moment, you don’t remember whether the meeting was scheduled at 9 or 11 pm. Awaiting an email response from a recruiter can prolong time and the response could come too late. One quick phone call, however, could settle the matter immediately.\u0026nbsp;\u003c/p\u003e\n\n\n\u003cdiv class=\"wp-block-image\"\u003e\n\u003cfigure class=\"aligncenter is-resized\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"420\" src=\"https://www.tidio.com/wp-content/uploads/multitasking-managing-several-customers-at-the-same-time.jpg\" alt=\"A man on the phone with a face expression suggesting he forgot about something\" class=\"wp-image-4396\" style=\"width:700px;height:420px\"/\u003e\u003c/figure\u003e\u003c/div\u003e\n\n\n\u003cp\u003eIt’s imperative to THINK first and act later. First and foremost, think about the \u003cstrong\u003epurpose \u003c/strong\u003eof the message, the \u003cstrong\u003eimpact \u003c/strong\u003eit will make on the recipient (desired vs. undesired outcome), and only later choose the right means of communication.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIt is believed that “the key to effective communication is to match the communication channel with the goal of the message” (Barry and Fulmer, 2004).\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eHow to decide whether to email or not?\u003c/h4\u003e\n\n\n\n\u003cp\u003eSo, you want to send emails to:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eget hold of someone you haven’t talked to in a while,\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003edistribute information to a larger group of people (e.g. an employee spreadsheet),\u003c/li\u003e\n\n\n\n\u003cli\u003egive an \u003ca href=\"https://teambuzz.io/\"\u003eemployee feedback\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003ekeep a written record of communication for future reference (e.g. business invoices),\u003c/li\u003e\n\n\n\n\u003cli\u003eattach a file (e.g. a candidate’s CV).\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp\u003eAnd avoid them when:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003edelivered information is confidential (e.g. personal ID number),\u003c/li\u003e\n\n\n\n\u003cli\u003edelivered information is bad news,\u003c/li\u003e\n\n\n\n\u003cli\u003ean immediate response is necessary.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cp class=\"tip\"\u003eThere are many other professional communication channels you can use. Messaging apps and live chat are some of the most popular choices today. Find out more:\u0026nbsp;\u003ca href=\"https://www.tidio.com/blog/best-live-chat-software/\"\u003e14 Best Online Chat Software Solutions for Businesses\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#2 Email Tip: Decide on the Right Email Style\u003c/h3\u003e\n\n\n\n\u003cp\u003eThink about the recipient (especially the type of relationship you two have) and try to determine what type of writing you’ll resort to using when exchanging messages with them.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIt’s only natural that you’ll write an email invitation to a sleepover using an everyday type of language, and choose more advanced vocabulary to write a sick day email to your boss.\u003c/p\u003e\n\n\n\n\u003cp\u003eA generally accepted rule says that you should maintain a professional writing style (e.g. by using fixed expressions) when communicating with people at work (e.g. colleagues from other departments), people you don’t know (e.g. customers, associates) and those of a higher rank than you (e.g. boss, lecturers).\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"490\" src=\"https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-1200x490.png\" alt=\"Formal vs. informal writing style used in emails\" class=\"wp-image-12716\" srcset=\"https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-1200x490.png 1200w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-800x327.png 800w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails-768x314.png 768w, https://www.tidio.com/wp-content/uploads/which-style-use-to-write-emails.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003cfigcaption class=\"wp-element-caption\"\u003e\u003cbr\u003eFormal vs. informal writing style used in emails\u003c/figcaption\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eWhen corresponding with \u003cstrong\u003einformal recipients\u003c/strong\u003e (friends and family members), you’re free to use casual language similar to everyday speech.\u003c/p\u003e\n\n\n\n\u003cp\u003e🚀 Read more:\u0026nbsp;\u003ca href=\"https://www.tidio.com/blog/how-to-write-business-emails/\"\u003eHow to Write a Business Email\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#3 Email Tip: Write a Clear Subject Line\u003c/h3\u003e\n\n\n\n\u003cp\u003eSubject line (SL) is considered the second most important element (47%) in building a clickable email, far more important than the first lines of the message (14%) and the offer itself (26%) (\u003ca href=\"https://www.cmbinfo.com/cmb-cms/wp-content/uploads/2012/03/Email-and-Facebook-Consumer-Pulse-Report_2012.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eCMB survey\u003c/a\u003e).\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"381\" src=\"https://www.tidio.com/wp-content/uploads/cmb-reasons-opening-email-march2012.jpg\" alt=\"Reasons for opening email\" class=\"wp-image-12714\"/\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eAnd why do you think that is?\u003c/p\u003e\n\n\n\n\u003cp\u003eLet’s look at some statistics. It is estimated that the daily number of business emails received and sent is 124.5 billion, and an average office worker receives 120 emails a day (\u003ca href=\"https://www.campaignmonitor.com/blog/email-marketing/2019/05/shocking-truth-about-how-many-emails-sent/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\"\u003eCampaign Monitor\u003c/a\u003e).\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eConclusion? Out of hundreds of emails flooding receivers’ mailboxes every day, only a few will actually be opened and consumed \u0026#8211; those whose subject line caught the reader’s eye instantaneously.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eHow to Write a Good Subject Line\u003c/h4\u003e\n\n\n\n\u003cp\u003eSome guidelines for writing \u003ca href=\"https://www.sender.net/title/popular/professional-email-subject-line-examples/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eclickable email subject lines\u003c/a\u003e have been listed below.\u003c/p\u003e\n\n\n\n\u003ctable class=\"wp-block-table table\"\u003e\u003ccaption\u003eExemplary \u003cspan\u003eSubject Lines\u003c/span\u003e\u003c/caption\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eSL is no longer than 6-10 words\u003c/td\u003e\u003ctd\u003eBlack Friday! Extra 30% off coupon\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSL signals the content of an email\u003c/td\u003e\u003ctd\u003eBest practices for online shopping \u0026#8211; FREE eBook\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSL is personalized\u0026nbsp;\u003c/td\u003e\u003ctd\u003eCongratulations Jane, you won a lottery ticket!\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eSL includes a high-open rate keyword\u003c/td\u003e\u003ctd\u003e[Today’s special offer] Buy one product, get one free\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#4 Email Tip: Remember about Formatting\u003c/h3\u003e\n\n\n\n\u003cp\u003eWriting a compelling copy is just one side of the coin. Formatting is the other.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen you see a large wall of uninterrupted text, the only thing that comes to your mind is… HELP?\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-table table--email\"\u003e\u003ctable\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e\u003cstrong\u003eHi There!\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003eLorem ipsum dolor sit amet, consectetur adipiscing elit. Integer sit amet volutpat eros, in dignissim nibh. Ut id rhoncus sapien, quis rhoncus erat. Cras quis dui finibus, scelerisque sapien id, lobortis sapien. Morbi sit amet bibendum urna. Quisque sagittis risus vitae arcu faucibus, a sodales magna sagittis. Vivamus vitae quam a nunc interdum vulputate. Maecenas lacinia ex sit amet malesuada bibendum. Pellentesque eu erat odio. Vivamus vestibulum ac nulla et pharetra. Vivamus porta, eros sit amet euismod commodo, tortor est ullamcorper mi, a blandit diam ex non nibh. Nulla vitae sodales arcu, id vehicula libero. Donec eu lorem bibendum, ornare est ac, sollicitudin libero. Ut fermentum ligula a rutrum ultrices. Aliquam sed porta urna.\u003cbr\u003eVestibulum libero elit, consectetur vel mauris at, varius aliquam diam. Aliquam nec nunc eu diam facilisis sagittis. Proin in facilisis urna. Suspendisse ultrices leo a malesuada tempus. Quisque tempor ante nec condimentum lacinia. Aliquam gravida lectus sit amet neque ultrices cursus. In cursus augue eu mi tristique venenatis ut eu justo. Proin vel nunc nec nulla aliquam vehicula ut sit amet ligula. Curabitur molestie nisl eu fringilla convallis. Mauris rutrum blandit bibendum. In hac habitasse platea dictumst. Vestibulum non pulvinar arcu.\u003cbr\u003eAenean gravida a dui eget sollicitudin. Cras dapibus maximus facilisis. Suspendisse augue dui, ullamcorper at lacus vitae, venenatis convallis orci. Praesent gravida nunc cursus, pellentesque turpis vitae, pharetra dui. Proin imperdiet faucibus mauris, quis lobortis odio mattis ac. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Mauris ut augue ut leo molestie efficitur. Suspendisse feugiat vel ipsum et blandit. Nam nec rutrum felis, ac facilisis tortor.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eKind regards,\u003cbr\u003eJane\u003c/strong\u003e\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eWell yes, no one is going to read a message with so much “dense” text in it.\u003c/p\u003e\n\n\n\n\u003cp style=\"background-color:#f0f4f7\" class=\"has-background\"\u003e\u003cb\u003eDid you know?\u003c/b\u003e\u003cbr\u003eYou don\u0026#8217;t have to worry about email format if you use email templates. For example, when you want to send a newsletter, you can customize one of \u003ca href=\"https://www.tidio.com/blog/email-newsletter-templates/\"\u003efree email newsletter templates\u003c/a\u003e available in your email app.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eHow to Write a Good Email:\u003c/h4\u003e\n\n\n\n\u003cp\u003eWhen composing an email, showing off your great writing skills isn’t enough. You need to activate your sixth sense \u0026#8211; aesthetics \u0026#8211; and try to compose a nicely structured email by:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003eseparating the text into two- or three-sentence long paragraphs,\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003eunderlining critical information (with \u003cem\u003eitalics \u003c/em\u003eor \u003cstrong\u003eboldfacing\u003c/strong\u003e) to stand out,\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003echoosing the right size font (e.g. 11/12),\u003c/li\u003e\n\n\n\n\u003cli\u003echoosing the right font style (e.g. Arial, TimesNewRoman, Calibri),\u003c/li\u003e\n\n\n\n\u003cli\u003eusing spaces after the greeting, body paragraphs, salutation.\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#5 Email Tip: Proofread and Check\u003c/h3\u003e\n\n\n\n\u003cp\u003eBefore you decide to click on the “send” button, always remember to double-check and proofread the text for smaller errors \u0026#8211; spelling and grammar mistakes, or the bigger ones, like addressing the right person.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eTo give the final stylistic and grammatical touch to the text, you could copy and paste the message into a word processor (Word, Google Docs or Pages) that will detect these errors instantly, or install writing programs like Grammarly that will correct them for you.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAlso, make sure that you:\u003c/p\u003e\n\n\n\n\u003cul class=\"wp-block-list\"\u003e\n\u003cli\u003edidn’t misspell one’s name/surname (especially if the recipient is a foreigner),\u003c/li\u003e\n\n\n\n\u003cli\u003eaddressed them with the appropriate title (e.g. Mr/Mrs, Dr/Prof),\u003c/li\u003e\n\n\n\n\u003cli\u003esigned off an email with your name and surname,\u003c/li\u003e\n\n\n\n\u003cli\u003eattached a working file,\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003eincluded the receiver’s the correct email address\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#6 Email Tip: Use “Bcc” instead of “Cc”\u003c/h3\u003e\n\n\n\n\u003cp\u003eSending an email to the wrong recipient is one of the most common mistakes in email communication. Disclosing their email addresses is the other.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen you \u003ca href=\"https://www.saleshandy.com/blog/send-10000-emails-using-gmail/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003esend bulk emails\u003c/a\u003e to more than a hundred people, it’s natural that you won’t be copying the text to send these messages individually to each and every employee at a firm. You’d rather use Bcc or a Cc copy.\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-1200x627.png\" alt=\"An image showing the difference between Cc and Bcc copy when sending emails in bulk\" class=\"wp-image-12721\" srcset=\"https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-1200x627.png 1200w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-800x418.png 800w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email-768x402.png 768w, https://www.tidio.com/wp-content/uploads/what-is-bcc-in-email.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003cfigcaption class=\"wp-element-caption\"\u003eEmail: Cc \u0026amp; Bcc\u003c/figcaption\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003e\u003cstrong\u003eThough Cc (carbon copy) and Bcc (blind carbon copy) sections sound similar, they are not the same.\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\n\n\n\u003cp\u003eBcc and Cc fields are used to include people in the email correspondence, however, they’re not required to respond to it or take any action upon receiving a message. They are added to contacts to simply stay in the loop.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eHowever, in the case of carbon copy, the recipients can view the email addresses of those to whom an email was also sent, and in the case of blind carbon copy, these names remain confidential.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhy does it matter?\u003c/p\u003e\n\n\n\n\u003cp\u003eBecause in some cases disclosing the receiver’s personal data (name, surname, email address) without their consent can be considered an offense. \u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003e#7 Email Tip: Choose an Attachment Name Wisely\u003c/h3\u003e\n\n\n\n\u003cp\u003eAttachments are tricky. Email is still the \u003ca href=\"https://www.alertlogic.com/blog/must-know-phishing-statistics-2018/\"\u003enumber one\u003c/a\u003e delivery vehicle for \u003ca href=\"https://macpaw.com/how-to/remove-viruses-malware-from-mac\" target=\"_blank\" rel=\"noreferrer noopener\"\u003emalware\u003c/a\u003e, which means all email documents sent from one’s inbox can bear the risk of infecting a recipient\u0026#8217;s electronic device.\u003c/p\u003e\n\n\n\n\u003cp\u003eThis is why more and more email platforms use \u003ca href=\"https://www.tidio.com/blog/spam-filters-and-email-deliverability-rates/\"\u003espam filtering\u003c/a\u003e programs used to detect unsolicited and unwanted emails to examine the content of the messages and determine whether they’re dangerous. Because if they’re, they’ll go straight to spam.\u003c/p\u003e\n\n\n\n\u003cp\u003eHowever, there’ve been cases of “healthy” email messages being wrongly classified as spam as a result of suspicious email addresses or file attachment names.\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen choosing a name for your email attachment, always remember that they need to look valid and don’t cast doubts on their integrity as these do:\u003c/p\u003e\n\n\n\n\u003cfigure class=\"wp-block-image\"\u003e\u003cimg loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https://www.tidio.com/wp-content/uploads/how-to-name-attachment-1200x627.png\" alt=\"An example of bad attachments names i.e.: 453697654.zip that can hurt the credibility of your communication\" class=\"wp-image-12722\" srcset=\"https://www.tidio.com/wp-content/uploads/how-to-name-attachment-1200x627.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment-800x418.png 800w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment-768x402.png 768w, https://www.tidio.com/wp-content/uploads/how-to-name-attachment.png 1400w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" /\u003e\u003cfigcaption class=\"wp-element-caption\"\u003eExample of bad attachment name\u003c/figcaption\u003e\u003c/figure\u003e\n\n\n\n\u003cp\u003eSo, what’s wrong with the aforementioned examples?\u003c/p\u003e\n\n\n\n\u003cp\u003eFirst and foremost, the names of the attached files are to correspond with the email’s overall message (so when you send an invitation, the document included in your email should present the actual invitation and not an image of a cat) and the content of the attached files.\u003c/p\u003e\n\n\n\n\u003cp\u003eTherefore, naming attachments with randomly chosen letters, words or numbers simply doesn’t make sense.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eAlso, try to reduce the number of special characters and punctuation marks used in the filename. In fact, none of the before mentioned symbols should be included in business email correspondence.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eLastly, don’t go overboard with the length of the name \u0026#8211; it should be short, relevant, and to the point. Stick to the twenty-five character rule.\u003c/p\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eEmail Correspondence: Key Takeaways\u003c/h2\u003e\n\n\n\n\u003cp\u003eWhether you have a business or casual email conversation, you need to always be aware of email etiquette. If not, the message you want to communicate will defeat the purpose and never arrive at one’s email inbox. \u003c/p\u003e\n\n\n\u003cdiv class=\"blk-rebranded-cta__wrapper\"\u003e\n \u003cdiv class=\"blk-rebranded-cta blk-rebranded-cta-chatbots\"\u003e\n \u003cdiv class=\"body\"\u003e\n \u003cdiv class=\"content\"\u003e\n \u003cp\u003eGenerate leads quicker and grow your mailing list with chatbots\u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"blk-rebranded-cta__buttons\"\u003e\n \u003ca href=\"https://www.tidio.com/panel/register\"\n class=\"blk-rebranded-cta__button blk-rebranded-cta__button--primary blk-rebranded-cta__button--chatbots\"\n target=\"\"\n data-tracking-name=\"BOFU chatbots\"\u003e\n Get started for free \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n \u003ca href=\"https://www.tidio.com/flows/\"\n class=\"blk-rebranded-cta__link blk-rebranded-cta__link--chatbots\"\n target=\"\"\n data-tracking-name=\"BOFU chatbots\"\u003e\n Learn more about chat flows \u003c/a\u003e\n \u003c/div\u003e","status":"publish","seo":{"breadcrumbs":[{"text":"Tidio","url":"https://www.tidio.com/"},{"text":"Email","url":"https://www.tidio.com/blog/category/email/"},{"text":"7 Tips for Effective Email Communication [+Meaning \u0026amp; Examples]","url":"https://www.tidio.com/blog/email-communication/"}],"title":"What Is Effective Email Communication? [7 Tips \u0026 Examples]","metaDesc":"To have effective email communication, you need to follow some email etiquette rules, which include choosing the right email style, including a subject line and formatting and proofreading the text, and more.","canonical":"https://www.tidio.com/blog/email-communication/","metaRobotsNoindex":"index","metaRobotsNofollow":"follow","opengraphAuthor":"","opengraphDescription":"To have effective email communication, you need to follow some email etiquette rules, which include choosing the right email style, including a subject line and formatting and proofreading the text, and more.","opengraphTitle":"What Is Effective Email Communication? 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Explore email categories and learn how to create email marketing templates of your own.","slug":"email-marketing-templates","date":"2021-02-22T11:38:36","uri":"/blog/email-marketing-templates/","featuredImage":{"node":{"sourceUrl":"https://www.tidio.com/wp-content/uploads/email-marketing-templates-1200x465.png","srcSet":"https://www.tidio.com/wp-content/uploads/email-marketing-templates-800x310.png 800w, https://www.tidio.com/wp-content/uploads/email-marketing-templates-768x298.png 768w, https://www.tidio.com/wp-content/uploads/email-marketing-templates-1200x465.png 1200w, https://www.tidio.com/wp-content/uploads/email-marketing-templates.png 1238w","altText":"","uri":"/email-marketing-templates-2/","mediaDetails":{"height":480,"width":1238}}},"categories":{"nodes":[{"name":"Email","uri":"/blog/category/email/"}],"__typename":"PostToCategoryConnection"},"__typename":"Post"},"__typename":"Post_Similararticles_similarArticles"},{"post":{"title":"Easy Guide to Email Design Best Practices [+Template Gallery]","excerpt":"The look, feel, and the overall structure of your emails define the success of email marketing. This simple guide explains how to get them right.","slug":"email-design","date":"2020-12-09T13:36:21","uri":"/blog/email-design/","featuredImage":{"node":{"sourceUrl":"https://www.tidio.com/wp-content/uploads/email-design-best-practices-1200x465.png","srcSet":"https://www.tidio.com/wp-content/uploads/email-design-best-practices-800x310.png 800w, https://www.tidio.com/wp-content/uploads/email-design-best-practices-768x298.png 768w, https://www.tidio.com/wp-content/uploads/email-design-best-practices-1200x465.png 1200w, https://www.tidio.com/wp-content/uploads/email-design-best-practices.png 1238w","altText":"","uri":"/email-design-best-practices/","mediaDetails":{"height":480,"width":1238}}},"categories":{"nodes":[{"name":"Email","uri":"/blog/category/email/"}],"__typename":"PostToCategoryConnection"},"__typename":"Post"},"__typename":"Post_Similararticles_similarArticles"},{"post":{"title":"How to Start an Email [20+ Best Greetings \u0026 Opening Lines]","excerpt":"Hi, Hello, Dear Ms., or maybe Dear Mx.? Discover the best email greetings and opening lines. Everything you need to know to start an email with a bang.","slug":"how-to-start-an-email","date":"2021-04-02T12:32:35","uri":"/blog/how-to-start-an-email/","featuredImage":{"node":{"sourceUrl":"https://www.tidio.com/wp-content/uploads/how-to-start-email-1200x465.png","srcSet":"https://www.tidio.com/wp-content/uploads/how-to-start-email-800x310.png 800w, https://www.tidio.com/wp-content/uploads/how-to-start-email-768x298.png 768w, https://www.tidio.com/wp-content/uploads/how-to-start-email-1200x465.png 1200w, https://www.tidio.com/wp-content/uploads/how-to-start-email.png 1238w","altText":"how to start an email","uri":"/how-to-start-email/","mediaDetails":{"height":480,"width":1238}}},"categories":{"nodes":[{"name":"Email","uri":"/blog/category/email/"}],"__typename":"PostToCategoryConnection"},"__typename":"Post"},"__typename":"Post_Similararticles_similarArticles"}],"__typename":"Post_Similararticles"},"recommendedReadings":{"recommendedReadings":[{"post":null,"__typename":"Post_Recommendedreadings_recommendedReadings"}],"__typename":"Post_Recommendedreadings"},"banners":{"registerBanner":{"ctaText":null,"header":null,"subheader":null,"__typename":"Post_Banners_RegisterBanner"},"promoBanner":{"image":null,"link":null,"disableBanner":null,"__typename":"Post_Banners_PromoBanner"},"__typename":"Post_Banners"}},"translationES":null}}},"__N_SSG":true},"page":"/blog/[slug]","query":{"slug":"email-communication"},"buildId":"fd93160e5","assetPrefix":"https://homepage-cdn.tidio.com","isFallback":false,"isExperimentalCompile":false,"gsp":true,"locale":"en","locales":["en","fr","es"],"defaultLocale":"en","scriptLoader":[]}</script></body></html>