CINXE.COM

Baldrige Performance Excellence Program | NIST

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class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history" data-drupal-link-system-path="">History</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-1-2" class="usa-sidenav__sublist"> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/malcolm-baldrige-biography" data-drupal-link-system-path="">Malcolm Baldrige Biography</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/history/how-baldrige-program-began" data-drupal-link-system-path="">How the Baldrige Program Began</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-process-integrity" data-drupal-link-system-path="">Baldrige Process Integrity</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-faqs" data-drupal-link-system-path="">Baldrige FAQs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director" data-drupal-link-system-path="">Baldrige Director</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-director/organization-chart" data-drupal-link-system-path="">Organization Chart</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community" data-drupal-link-system-path="">Baldrige Community</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/examiners-list" data-drupal-link-system-path="">Examiners</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/examiner-resources" data-drupal-link-system-path="">Examiner Resources</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/board-overseers" data-drupal-link-system-path="">Board of Overseers</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/judges-panel" data-drupal-link-system-path="">Judges Panel</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/executive-fellows" data-drupal-link-system-path="">Executive Fellows</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-foundation" data-drupal-link-system-path="">Baldrige Foundation</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/state-local-baldrige-based-programs" data-drupal-link-system-path="">State &amp; Local Baldrige-Based Programs</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/baldrige-ambassadors" data-drupal-link-system-path="">Baldrige Ambassadors</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/communities-excellence-2026" data-drupal-link-system-path="">Communities of Excellence 2026</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/baldrige-community/international-award-programs" data-drupal-link-system-path="">International Award Programs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room" data-drupal-link-system-path="">News/Media Room</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-1-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-1-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/newsmedia-room/researchers" data-drupal-link-system-path="">Researchers</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing" data-drupal-link-system-path="">Self-Assessing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/getting-started" data-drupal-link-system-path="">Getting Started</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-key-terms" data-drupal-link-system-path="">Baldrige Key Terms</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools" data-drupal-link-system-path="">Improvement Tools</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit" data-drupal-link-system-path="">Job Quality Toolkit</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-3-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-3-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/recruitment-hiring" data-drupal-link-system-path="">Recruitment &amp; Hiring</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/benefits" data-drupal-link-system-path="">Benefits</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/diversity-equity-inclusion" data-drupal-link-system-path="">Diversity, Equity, Inclusion, &amp; Accessibility</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/empowerment-representation" data-drupal-link-system-path="">Empowerment &amp; Representation</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-security-working-conditions" data-drupal-link-system-path="">Job Security &amp; Working Conditions</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/organizational-culture" data-drupal-link-system-path="">Organizational Culture</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/pay" data-drupal-link-system-path="">Pay</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/skills-career-advancement" data-drupal-link-system-path="">Skills &amp; Career Advancement</a> </li> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit/job-quality-baldrige-style" data-drupal-link-system-path="">Job Quality Baldrige Style</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business" data-drupal-link-system-path="">Foundations for a Successful Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress" data-drupal-link-system-path="">Are We Making Progress?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-we-making-progress-leaders" data-drupal-link-system-path="">Are We Making Progress as Leaders?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/easyinsight-take-first-step-toward-baldrige-self" data-drupal-link-system-path="">easyInsight: Take a First Step Toward a Baldrige Self-Assessment</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/are-you-role-model-leader" data-drupal-link-system-path="">Are You a Role-Model Leader?</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/integrating-baldrige-other-tools" data-drupal-link-system-path="">Integrating Baldrige with Other Tools</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector" data-drupal-link-system-path="">Baldrige by Sector</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing" data-drupal-link-system-path="">Manufacturing</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-2-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-2-4-1" class="usa-sidenav__sublist"> <li> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/manufacturing/are-you-ready-address-your-business-challenges" data-drupal-link-system-path="">Are You Ready to Address Your Business Challenges and Get National Recognition?</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service" data-drupal-link-system-path="">Service</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/small-business" data-drupal-link-system-path="">Small Business</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/baldrige-sector/nonprofitgovernment" data-drupal-link-system-path="">Nonprofit/Government</a> </li> </ul> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services" data-drupal-link-system-path="">Products &amp; Services</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-3"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-3" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-cybersecurity-initiative" data-drupal-link-system-path="">Baldrige Cybersecurity Initiative</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-excellence-builder" data-drupal-link-system-path="">Baldrige Excellence Builder</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" data-drupal-link-system-path="">Baldrige Executive Fellows Program</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-connect" data-drupal-link-system-path="">Baldrige Connect</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/become-baldrige-examiner" data-drupal-link-system-path="">Become a Baldrige Examiner</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-examiner-training-experience" data-drupal-link-system-path="">Baldrige Examiner Training Experience</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/shop-baldrige-gear" data-drupal-link-system-path="">Shop Baldrige Gear</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications" data-drupal-link-system-path="">Publications</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework" data-drupal-link-system-path="">Baldrige Excellence Framework</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-4-1"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-4-1" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/businessnonprofit" data-drupal-link-system-path="">Business/Nonprofit</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/education" data-drupal-link-system-path="">Education</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/health-care" data-drupal-link-system-path="">Health Care</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-excellence-framework/baldrige-excellence-framework-graphics" data-drupal-link-system-path="">Baldrige Excellence Framework Graphics</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/publications/baldrige-case-study" data-drupal-link-system-path="">Baldrige Case Study</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige" data-drupal-link-system-path="">Blogrige</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/do-you-really-want-employees-stay" data-drupal-link-system-path="">Insights on the Road to Performance Excellence</a> </li> </ul> </li> <li class="usa-sidenav__item usa-sidenav__item--parent"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/conferences" data-drupal-link-system-path="">Conferences</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-5"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-5" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/qe" data-drupal-link-system-path="">Quest for Excellence Conference</a> </li> <li class="usa-sidenav__item"> <a href="https://web.archive.org/web/20230909061621/https://www.baldrigeconference.org/" data-drupal-link-system-path="">Baldrige Fall Conference</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/conferences/baldrige-exhibit-schedule" 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usa-sidenav__item--parent"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-award" data-drupal-link-system-path="">Baldrige Award</a> <button class="usa-accordion__button" aria-expanded="false" aria-controls="menu-baldrige-7"><span class="usa-sr-only">Expand or Collapse</span></button> <ul id="menu-baldrige-7" class="usa-sidenav__sublist usa-accordion"> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-award/how-apply" data-drupal-link-system-path="">How to Apply</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-award/award-cycle-overview" data-drupal-link-system-path="">Award Cycle Overview</a> </li> <li class="usa-sidenav__item"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-award/your-organization-eligible" data-drupal-link-system-path="">Is Your Organization Eligible?</a> </li> <li class="usa-sidenav__item"> <a 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</div> <div class="nist-hero__item tablet:grid-col-4 "> <div class="nist-hero__item-inner"> <div class="nist-hero__image"> <a href="/web/20230909061621/https://www.nist.gov/baldrige/examiner-resources"> <picture> <source srcset="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=HgPqiych 1x, /web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/1200w_x_720h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=ePoPdAjI 2x" media="(min-width: 480px)" type="image/webp" width="600" height="360"/> <source srcset="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/300w_x_180h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=-SzFbdHi 1x, /web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/600w_x_360h/public/images/2020/03/24/Examiner-Resources-Online-Hero.jpg.webp?itok=HgPqiych 2x" media="(min-width: 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occupations." height="281" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2023/08/04/job-quality-toolkit-homepage-image.jpg?itok=AcYrBeQ3" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Pressmaster/Shutterstock </div> </figcaption></figure><h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="821e2213-1bd4-41c3-9420-009c449c9458" href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/job-quality-toolkit" title="Job Quality Toolkit">Job Quality Toolkit</a></h3> <p>Actionable tool that organizations can use to improve the quality of the jobs they offer. This improvement tool is rooted in the Baldrige Excellence Framework®.</p> </div> <div class="tablet:grid-col"> <figure class="align-left nist-image"><img alt="Factory engineer looking through a manufactured part." height="281" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2023/05/01/Organizational-Context.jpg?itok=Bf7HKeyq" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Hodoimg/Shutterstock </div> </figcaption></figure><h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="a9afb341-d92a-4617-917d-a4b5ae7ec327" href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools/foundations-successful-business" title="Foundations for a Successful Business">Foundations for a Successful Business</a></h3> <p>Beginner framework tool that helps you identify and leverage your strengths and prepare to face your challenges. Describes organizational success in seven fundamental areas.</p> </div> </div> <p><strong><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="7852cfae-2ae8-4d78-a94e-d04bdb091765" href="/web/20230909061621/https://www.nist.gov/baldrige/self-assessing/improvement-tools" title="Baldrige Improvement Tools">View All Improvement Tools</a></strong><br>  </p> <h2 class="nist-block__title">IMPACT OF BALDRIGE</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image" data-link="/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><a href="/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts"><img alt="Baldrige Impacts Data" height="231" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/960_x_960_limit/public/images/labs-ous/bpep-impact-infographic-homepage.png?itok=NkuiEb1c" typeof="foaf:Image" width="399"></a><figcaption 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href="https://web.archive.org/web/20230909061621/https://www.nist.gov/news-events/news/2015/07/baldrige-helps-health-care-organizations-provide-superior-patient">Baldrige Helps Health Care Organizations Provide Superior Patient Experience</a></p> <p><a data-entity-substitution="canonical" data-entity-type="media" data-entity-uuid="14ef3dea-bb20-44e8-9199-d80473c5ea0b" href="/web/20230909061621/https://www.nist.gov/document/improvinggovernmentperformancethegreatpromiseofthebaldrigeexcellenceframeworkpdf" title="improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf" class="media-link-ga " data-file-url="/system/files/documents/2016/10/27/improving_government_performance_the_great_promise_of_the_baldrige_excellence_framework.pdf">Improving Government Performance: The Great Promise of the Baldrige Excellence Framework</a> PDF</p> <p><a href="https://web.archive.org/web/20230909061621/https://www.nist.gov/baldrige/how-baldrige-works/about-baldrige/baldrige-impacts">Baldrige Program Impacts, including the Economic Evaluation of BPEP</a><br>  </p> </div> </div> </div> </div> </div> <h2 class="nist-block__title">Baldrige Program External Review</h2> <div class="grid-row grid-gap"> <div class="grid-col"> <figure class="align-center nist-image"><img alt="Baldrige Program External Review text showing a group of people talking." height="288" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/11/03/BPEP-External-Review_0.jpg?itok=SYBdE17Y" typeof="foaf:Image" width="480"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> Rawpixel.com/Shutterstock </div> </figcaption></figure><p> </p> </div> <div class="grid-col"> <p>Learn about the Baldrige Program External Review and view monthly updates to stay informed of the assessment progress.</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-program-external-review#about" title="Baldrige Program External Review">About the Review</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-program-external-review#impacts" title="Baldrige Program External Review">Program Review Impacts</a></p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3dfcf393-57ae-4eb6-8686-f426168f8873" href="/web/20230909061621/https://www.nist.gov/baldrige/baldrige-program-external-review#products" title="Baldrige Program External Review">Available Products and Services</a></p> </div> </div> <hr><p> </p> <div class="grid-row grid-gap"> <div class="grid-col-3"> <figure class="align-center nist-image"><img alt="Baldrige Foundation Logo" height="78" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/220_x_220_limit/public/images/2016/09/28/baldrige_foundation_logo_transparent.jpg?itok=mZz8_FKO" title="Baldrige Foundation Logo" typeof="foaf:Image" width="220"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> </figcaption></figure></div> <div class="grid-col-9"> <h3 class="pane pane--nist-node-html-title-pane">Foundation for the Malcolm Baldrige National Quality Award</h3> <p>Visit the <a href="https://web.archive.org/web/20230909061621/http://baldrigefoundation.org/">Baldrige Foundation</a> to learn how it supports the Baldrige Program and what you can do to help.</p> </div> </div></div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">News and Updates</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-0cfae4d3a81f958bec8c6583a9e041ff83208262b681f83cd03d2a3f151033cf"> <div> <article role="article" about="/news-events/news/2023/06/new-resource-available-foundations-successful-business" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/news-events/news/2023/06/new-resource-available-foundations-successful-business"><span property="schema:name">New Resource Available: The Foundations for a Successful Business</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-06-05T12:00:00Z">June 5, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> To be successful as a new business, a growing business, or a well-established business exploring major changes, what do you most need to consider? The 2023-2024 </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/05/now-available-online-updated-baldrige-state-state-impacts" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/news-events/news/2023/05/now-available-online-updated-baldrige-state-state-impacts"><span property="schema:name">Now Available Online: Updated Baldrige State-by-State Impacts</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-05-08T12:00:00Z">May 8, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> Would you like to know the specific impacts in your state of the Baldrige Performance Excellence Program and its network of nonprofit partner programs across </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230909061621/https://www.nist.gov/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation" hreflang="en"><img loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2019/01/28/baldrige-fellows-executive.jpg?itok=XHVYGACo" width="100" height="60" alt="Baldrige Executive Fellows Program" typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/news-events/news/2023/04/executives-embark-year-long-fellowship-baldrige-framework-foundation"><span property="schema:name">Executives Embark on Year-Long Fellowship, with Baldrige Framework as Foundation</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-04-19T12:00:00Z">April 19, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> In April 2023, 17 executives began a year-long leadership development journey in the prestigious Baldrige Executive Fellows Program, the only leadership </div> </div> </div> </article> </div> <div> <article role="article" about="/news-events/news/2023/04/baldrige-executives-explore-best-practices-leadership-challenges-they" typeof="schema:Article" class="nist-teaser"> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/news-events/news/2023/04/baldrige-executives-explore-best-practices-leadership-challenges-they"><span property="schema:name">Baldrige Executives Explore Best Practices, Leadership Challenges as They Complete Yearlong Fellowship</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-04-14T12:00:00Z">April 14, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div property="schema:text" class="text-with-summary"> Fourteen senior leaders from a variety of U.S. organizations recently joined more than 135 other executives as graduates of the Baldrige Executive Fellows </div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230909061621/https://www.nist.gov/news-events/news-updates/org/5626">View All News and Updates</a></div> </footer> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--dynamic-content-list-ou paragraph--view-mode--default"> <div class="nist-block "> <h2 class="nist-block__title"> <div class="string">Blogrige</div> </h2> <div class="viewsreference"><div class="views-element-container"><div class="js-view-dom-id-00bfea61ad58d7c007d4eb7f0f3c9aa01e087d66a2d6c3c7bab7cca419cde89d"> <div> <article role="article" about="/blogs/blogrige/inspired-baldrige-concepts-digital-health-transformations-possible-through-most-wired" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/inspired-baldrige-concepts-digital-health-transformations-possible-through-most-wired" hreflang="en"><img loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/03/Digital-Health-Transformations.jpg?itok=WX3p8r_S" width="100" height="63" alt="Three CHIME staff holder up images of the CHIME Digitial Health Most Wired Survey 2022." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/inspired-baldrige-concepts-digital-health-transformations-possible-through-most-wired"><span>Inspired by Baldrige Concepts, Digital Health Transformations Possible through “Most Wired” Analytics</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-09-05T12:00:00Z">September 5, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> For 20 years, the Most Wired Survey , which assesses the digital achievements of health care entities, was managed through a successful partnership with the </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/happy-labor-day-2023" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/happy-labor-day-2023" hreflang="en"><img loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/18/Happy-Labor-Day-2023.jpg?itok=Boe-szS5" width="100" height="63" alt="Happy Labor Day 2023 showing tools from different occupations." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/happy-labor-day-2023"><span>Happy Labor Day 2023</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-29T12:00:00Z">August 29, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> Honoring those whose hard work makes our lives better </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/new-baldrige-star-shines-heaven" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/new-baldrige-star-shines-heaven" hreflang="en"><img loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/15/in-memoriam-Jane-Poulter.jpg?itok=8S8FebAY" width="100" height="63" alt="In Memoriam: Photo of Jane Poulter with white lilies in a vase beside frame." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/new-baldrige-star-shines-heaven"><span>A New Baldrige Star Shines in Heaven*</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-22T12:00:00Z">August 22, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> A Baldrige star has left our earthly realm and now shines brightly in heaven. On August 6 th , 2023, former Baldrige Program staff member Mary Jane Poulter </div> </div> </div> </article> </div> <div> <article role="article" about="/blogs/blogrige/baseball-baldrige-and-change-management" class="nist-teaser"> <div class="nist-teaser__image"> <div class="entity-reference"> <a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/baseball-baldrige-and-change-management" hreflang="en"><img loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/thumbnail/public/images/2023/08/03/Baseball-Baldrige-Change-Management.jpg?itok=uShPGRGM" width="100" height="63" alt="Baseball pitcher getting ready to throw the ball to the batter with the new time pitch rule showing 15 seconds left." typeof="foaf:Image"/> </a> </div> </div> <div class="nist-teaser__content-wrapper"> <header> <h3 class="nist-teaser__title"><a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige/baseball-baldrige-and-change-management"><span>Baseball, Baldrige, and Change Management</span> </a></h3> <div class="nist-teaser__date"> <div class="daterange"><time datetime="2023-08-08T12:00:00Z">August 8, 2023</time> </div> </div> </header> <div class="nist-teaser__content"> <div class="text-with-summary"> I recently read an article on Forbes website by Michael Peregrine about lessons from this season's changes in baseball's pitch clock that apply to corporate </div> </div> </div> </article> </div> <footer> <div class="link-list"><a href="/web/20230909061621/https://www.nist.gov/blogs/blogrige">View more</a></div> </footer> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="clearfix"> <div class="nist-resource-block "> <div class="nist-resource-block__title-bar"> <div class="nist-resource-block__title"> <div class="nist-resource-block__icon"> </div> <h2> <div class="string">Baldrige Executive Fellows Program</div> </h2> </div> </div> <div class="nist-resource-block__content"> <div class="nist-block"> <div class="text-long"><div class="grid-row grid-gap"> <div class="grid-col"> <p> </p> <figure class="align-center nist-image"><img alt="Baldrige Executive Fellows Program showing man pointing to Leadership Development in the Criteria Overview." height="329" loading="lazy" src="/web/20230909061621im_/https://www.nist.gov/sites/default/files/styles/480_x_480_limit/public/images/2022/04/27/fellows-artwork-home.jpg?itok=k5ZhHVDR" typeof="foaf:Image" width="400"><figcaption class="nist-image__caption"><div class="nist-image__caption-content" data-caption-editable="true"> </div> <div class="nist-image__credit"> <span class="nist-image__credit-label">Credit:</span> sdecoret/Shutterstock </div> </figcaption></figure><p class="text-align-center"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ae168616-16e1-4fb7-96b5-e7598a616f98" href="/web/20230909061621/https://www.nist.gov/baldrige/products-services/baldrige-executive-fellows-program" title="Baldrige Executive Fellows Program">Learn More</a></p> </div> <div class="grid-col last"> <hr><p class="text-align-center">What Executive Fellows Are Saying</p> <h2 class="text-align-center"><em>walk the talk</em></h2> <p class="text-align-center">Jo Ann Jenkins, Chief Executive Officer, AARP Inc.<br> __________________________________<br><br> I was able to establish invaluable connections and garner insights into how other leading organizations are developing and implementing innovative, effective strategies in support of operational excellence and leadership development. A significant insight is that the leadership and senior management must  model its organization's mission consistently, with passion and enthusiasm. They must truly "walk the talk"—particularly during times of change.<br>  </p> <hr></div> </div></div> </div> </div> </div> </div> <div class="grid-container"> <div class="nist-page__region nist-page__region--content-bottom"> <div class="nist-block nist-block--contact"> <h2 class="nist-block__title">Contacts</h2> <div class="nist-contact"> <ul class="nist-contact__items"> <li class="nist-contact__item"> <div class="nist-contact__name"> Baldrige Customer Service </div> <div> <a href="https://web.archive.org/web/20230909061621/mailto:baldrige@nist.gov ">baldrige@nist.gov </a> </div> <div> (301) 975-2036 </div> <div> NIST/BPEP <br> 100 Bureau Drive, M/S 1020 <br> Gaithersburg, MD 20899-1020 </div> </li> </ul> </div> </div> </div> </div> </section> </div> <div data-elastic-exclude> <!-- nist-index-ignore-start --> <footer class="nist-footer padding-bottom-4"> <div class="grid-container nist-footer__info"> <div class="grid-row"> <div class="tablet:grid-col-6"> <div class="nist-footer__logo"> <a href="/web/20230909061621/https://www.nist.gov/" title="National Institute of Standards and Technology" rel="home"> <img class="nist-footer__logo-img" src="/web/20230909061621im_/https://www.nist.gov/libraries/nist-component-library/dist/img/logo/NIST-Logo-Brand-White.svg" alt="National Institute of Standards and Technology logo" width="300px" height="42px"/> </a> </div> <div class="nist-footer__contact"> <h3 class="nist-footer__contact-heading">HEADQUARTERS</h3> <address> 100 Bureau Drive<br> Gaithersburg, MD 20899<br> <a href="https://web.archive.org/web/20230909061621/tel:301-975-2000">301-975-2000</a> </address> <p> <a href="https://web.archive.org/web/20230909061621/mailto:do-webmaster@nist.gov">Webmaster</a> | <a href="https://web.archive.org/web/20230909061621/https://www.nist.gov/about-nist/contact-us">Contact Us</a> | <a href="https://web.archive.org/web/20230909061621/https://www.nist.gov/visit">Our Other Offices</a> </p> </div> </div> <div class="tablet:grid-col-6"> <div class="nist-footer__social-links"> <a class="nist-social nist-social--twitter-white" href="https://web.archive.org/web/20230909061621/https://twitter.com/NIST"> <span>Twitter</span> </a> <a class="nist-social nist-social--facebook-white" href="https://web.archive.org/web/20230909061621/https://www.facebook.com/NIST"> <span>Facebook</span> </a> <a class="nist-social nist-social--linkedin-white" href="https://web.archive.org/web/20230909061621/https://www.linkedin.com/company/nist"> <span>LinkedIn</span> </a> <a class="nist-social nist-social--instagram-white" href="https://web.archive.org/web/20230909061621/https://www.instagram.com/nist/"> <span>Instagram</span> </a> <a class="nist-social nist-social--youtube-white" href="https://web.archive.org/web/20230909061621/https://www.youtube.com/NIST"> <span>YouTube</span> </a> <a class="nist-social nist-social--giphy-white" href="https://web.archive.org/web/20230909061621/https://giphy.com/nist"> <span>Giphy</span> </a> <a class="nist-social nist-social--rss-white" href="https://web.archive.org/web/20230909061621/https://www.nist.gov/news-events/nist-rss-feeds"> <span>RSS Feed</span> </a> <a class="nist-social nist-social--envelope-white" href="https://web.archive.org/web/20230909061621/https://public.govdelivery.com/accounts/USNIST/subscriber/new"> <span>Mailing List</span> </a> </div> <div class="nist-footer__feedback"> How are we doing? 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