Apple Trade In - Apple (AU)

<!DOCTYPE html> <html class="au nojs en en-au australia seg-consumer apac" lang="en-AU" > <head> <link rel="preconnect" href="https://store.storeimages.cdn-apple.com/8756/store.apple.com" crossorigin="anonymous"> <link rel="dns-prefetch" href="https://store.storeimages.cdn-apple.com/8756/store.apple.com" crossorigin="anonymous"> <link rel="preconnect" href="https://www.apple.com" crossorigin="anonymous"> <link rel="dns-prefetch" href="https://www.apple.com" crossorigin="anonymous"> <meta name="viewport" content="width=device-width, height=device-height, initial-scale=1" /> <title>Apple Trade In - Apple (AU)</title> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="format-detection" content="telephone=no" /> <meta name="twitter:site" content="@apple" /> <meta name="robots" content="max-image-preview:large" /> <meta property="og:description" content="Trade in your iPhone, iPad, Mac, Watch or any other device for credit toward a new one, or recycle it responsibly for free with Apple Trade In." /> <meta name="twitter:card" content="summary_large_image" /> <meta property="og:site_name" content="Apple (AU)" /> <meta property="og:url" content="https://www.apple.com/au/shop/trade-in" /> <meta property="og:locale" content="en_AU" /> <meta property="og:type" content="product" /> <meta property="og:image" content="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/tradein-og-image-202409?wid=1200&hei=630&fmt=jpeg&qlt=95&.v=1726851187028" /> <meta property="og:title" content="Apple Trade In" /> <meta name="description" content="Trade in your iPhone, iPad, Mac, Watch or any other device for credit toward a new one, or recycle it responsibly for free with Apple Trade In." /> <link rel="canonical" href="https://www.apple.com/au/shop/trade-in" /> <script crossorigin="anonymous"> document.cookie = "as_sfa=MnxhdXxhdXx8ZW5fQVV8Y29uc3VtZXJ8aW50ZXJuZXR8MHwwfDE; path=/; domain=apple.com; expires=Thu, 22-May-2025 21:32:25 GMT; Secure;"; </script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":"1","name":"Apple Trade In"}]}</script> <script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What devices are eligible for trade-in?","acceptedAnswer":{"@type":"Answer","text":"You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free."}},{"@type":"Question","name":"Can I trade in an engraved device?","acceptedAnswer":{"@type":"Answer","text":"Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value."}},{"@type":"Question","name":"How much will I get for my device?","acceptedAnswer":{"@type":"Answer","text":"It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.\nKeep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us."}},{"@type":"Question","name":"Can I get an estimate online, then trade in at an Apple Store?","acceptedAnswer":{"@type":"Answer","text":"Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.\nA Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described."}},{"@type":"Question","name":"How do I find the serial number on my Apple device?","acceptedAnswer":{"@type":"Answer","text":"On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.\nIf you’re still unable to locate it, there are a few other ways to find your serial number(Opens in a new window). You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch."}},{"@type":"Question","name":"If I buy a new device online with a trade in, when is the credit applied?","acceptedAnswer":{"@type":"Answer","text":"If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email."}},{"@type":"Question","name":"How long does the online trade-in process take?","acceptedAnswer":{"@type":"Answer","text":"Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process."}},{"@type":"Question","name":"How quickly should I return my device?","acceptedAnswer":{"@type":"Answer","text":"Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value."}},{"@type":"Question","name":"Do I need to return accessories to get the full trade-in value?","acceptedAnswer":{"@type":"Answer","text":"You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you."}},{"@type":"Question","name":"How do I send back my device?","acceptedAnswer":{"@type":"Answer","text":"Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.\nHere’s how to prepare and package your Apple Watch, iPhone or Android device(Opens in a new window).\nHere’s how to prepare and package your iPad(Opens in a new window).\nHere’s how to prepare and package Mac Portables(Opens in a new window).\nHere’s how to prepare and package your iMac(Opens in a new window).\nHere’s how to prepare and package your Mac Pro(Opens in a new window).\nHere’s how to prepare and package your Mac mini(Opens in a new window)."}},{"@type":"Question","name":"How do I prepare my device before I trade it in?","acceptedAnswer":{"@type":"Answer","text":"If you trade in online, follow these step-by-step instructions on how to prepare your device.\nHere’s what to do before you trade in your iPhone, iPad or iPod touch(Opens in a new window).\nHere’s what to do before you trade in your Mac(Opens in a new window).\nHere’s what to do before you trade in your Apple Watch(Opens in a new window).\nIf you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.\nHere’s how to back up your iPhone, iPad, or iPod touch to iCloud(Opens in a new window).\nHere’s how to back up your Mac to iCloud(Opens in a new window).\nHere’s how to back up your Apple Watch to iCloud(Opens in a new window)."}},{"@type":"Question","name":"How do I turn off Find My?","acceptedAnswer":{"@type":"Answer","text":"To turn off Find My on your Apple device: Tap Settings. Tap iCloud.\nSign in with your Apple Account, if necessary. Turn off Find My. If you don’t have your physical device, you can turn off Find My via iCloud(Opens in a new window)."}},{"@type":"Question","name":"How do I transfer my data to my new device?","acceptedAnswer":{"@type":"Answer","text":"Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data."}},{"@type":"Question","name":"Is there a way to track my trade-in status?","acceptedAnswer":{"@type":"Answer","text":"Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can track your status(Opens in a new window) at any time."}},{"@type":"Question","name":"Can I cancel a trade in?","acceptedAnswer":{"@type":"Answer","text":"If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.\nIf you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.\nIf you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device."}},{"@type":"Question","name":"Why did I receive a revised trade-in value offer?","acceptedAnswer":{"@type":"Answer","text":"If the condition of your device is different from what you described, we’ll provide a revised value.\nIf the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.\nIf the revised value increases, we’ll automatically increase your trade-in credit."}},{"@type":"Question","name":"According to an email, my gift card or my credit was issued, but I haven't received it. What do I do?","acceptedAnswer":{"@type":"Answer","text":"Reach out to one of our Specialists by calling 133‑622."}},{"@type":"Question","name":"Does Apple offer recycling?","acceptedAnswer":{"@type":"Answer","text":"Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."}},{"@type":"Question","name":"How do I prepare my device for recycling?","acceptedAnswer":{"@type":"Answer","text":"Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple. If you are sending your old device by post, please note: Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below: Do not send loose batteries. Discharge the unit to less than 30%. Do not send electronics that are disassembled into parts. Do not send electronics with swollen, damaged or defective batteries. For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box. Send only one device per box."}}]}</script> <script type="application/json" id="metrics">{"config":{"asMetrics":{"dataMule":"v1","storedEntryPointEnabled":false,"graffitiEnabled":false},"omniture":{"account":["applestoreww"],"trackingServer":"securemetrics.apple.com","internalDomains":["store.apple.com","secure.store.apple.com","secure1.store.apple.com","secure2.store.apple.com","epp.apple.com","secure1.epp.apple.com","storeint.apple.com","secure1.storeint.apple.com","www.apple.com"]},"global":{"cookieDomain":"apple.com"}},"data":{"node":"standard/home/tradein","pageName":"AOS: home/tradein","properties":{"isHomePage":false,"encryptedStoreId":"wA2HYX4FYK9DXPCFF","serverName":"c7888000","characterSetForCountry":"UTF-8","currencyCode":"AUD","computedChannel":"AOS: home","storeSegmentVariable":"AOS: AU Consumer","storeFrontId":"10123","computedCustomStoreName":"AOS: Australia Consumer","langAttribute":"en-au","evarDataNodesEnabled":true},"currency":"AUD","area":"shop"}}</script> <link rel="image_src" href="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/tradein-og-image-202409?wid=400&hei=400&fmt=jpeg&qlt=90&.v=1726851187028" /> <script crossorigin="anonymous"> if (/(iPhone|iPod).*OS ([6-9]|[1-9][0-9]).*AppleWebKit.*Mobile.*Safari/.test(navigator.userAgent)) { var headNode = document.getElementsByTagName("head")[0]; var sbNode = document.createElement('meta'); var url = decodeURI("https://www.apple.com/au/shop/trade-in"); var ses = "; " + document.cookie; var sesParts = ses.split("; s_vi="); ses = sesParts.length == 2 ? sesParts.pop().split(";").shift() : ''; if (ses !== '') { url += url.indexOf('?') >= 0 ? 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data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/au/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js"> <div class="globalnav-content"> <div class="globalnav-item globalnav-menuback"> <button aria-label="Main menu" class="globalnav-menuback-button"> <span class="globalnav-chevron-icon"><svg height="48" viewbox="0 0 9 48" width="9" xmlns="http://www.w3.org/2000/svg"> <path d="m1.5618 24.0621 6.5581-6.4238c.2368-.2319.2407-.6118.0088-.8486-.2324-.2373-.6123-.2407-.8486-.0088l-7 6.8569c-.1157.1138-.1807.2695-.1802.4316.001.1621.0674.3174.1846.4297l7 6.7241c.1162.1118.2661.1675.4155.1675.1577 0 .3149-.062.4326-.1846.2295-.2388.2222-.6187-.0171-.8481z"></path></svg></span> </button> </div> <ul id="globalnav-list" class="globalnav-list"> <li data-analytics-element-engagement="globalnav hover - apple" class="globalnav-item globalnav-item-apple"> <a href="https://www.apple.com/au/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" data-autom="gn_apple"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"> <div data-topnav-flyout="menu" class="globalnav-flyout"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="/au/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 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viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 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6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - vision" class="globalnav-item globalnav-item-vision globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/apple-vision-pro/" data-globalnav-item-name="vision" data-topnav-flyout-trigger-compact="true" data-analytics-title="vision" data-analytics-element-engagement="hover - vision" aria-label="Vision" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-vision" data-autom="gn_vision"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="44" viewbox="0 0 34 44"> <g id="en-US_globalnav_links_vision_image_large"> 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</g></svg></span><span class="globalnav-link-text">Vision</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 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aria-label="TV and Home" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 65 44" width="65" xmlns="http://www.w3.org/2000/svg"> <path d="m4.3755 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 1.3125-.2344 2.2676-.6973 2.9824l1.4708 1.5764h-1.3242zm-4.541-1.4824c0 .9492.7676 1.5938 1.8984 1.5938.7676 0 1.5586-.3047 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class="globalnav-submenu-trigger-item"> <a href="/au/shop/accessories/all" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accessories" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 67 44" width="67" xmlns="http://www.w3.org/2000/svg"> <path d="m5.6603 23.5715h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm10.0986-1.0664c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 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0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109 0-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accessories</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul role="none" class="globalnav-submenu-trigger-group"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/au/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Support" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"> <path d="m42.1206 18.0337v1.635h1.406v.844h-1.406v3.574c0 .744.281 1.06.937 1.06.182 0 .282-.006.469-.023v.849c-.199.036-.392.059-.592.059-1.3 0-1.822-.48-1.822-1.687v-3.832h-1.019v-.844h1.019v-1.635zm-6.131 1.635h.961v.937h.093c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.008c-.082-.024-.445-.059-.644-.059-.961 0-1.659.644-1.659 1.535v3.914h-1.007zm-2.463 3.158c0-1.5-.674-2.361-1.869-2.361s-1.869.861-1.869 2.361c0 1.494.674 2.361 1.869 2.361s1.869-.867 1.869-2.361zm-4.781 0c0-2.033 1.113-3.27 2.912-3.27s2.912 1.237 2.912 3.27c0 2.027-1.113 3.27-2.912 3.27s-2.912-1.243-2.912-3.27zm-2.108 0c0-1.477-.692-2.361-1.846-2.361-1.143 0-1.863.908-1.863 2.361 0 1.447.72 2.361 1.857 2.361 1.16 0 1.852-.884 1.852-2.361zm1.043 0c0 1.975-1.049 3.27-2.655 3.27-.902 0-1.629-.393-1.974-1.061h-.094v3.059h-1.008v-8.426h.961v1.054h.094c.404-.726 1.16-1.166 2.021-1.166 1.612 0 2.655 1.284 2.655 3.27zm-8.048 0c0-1.477-.691-2.361-1.845-2.361-1.143 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data-topnav-flyout-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-item globalnav-search" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" href="/au/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a> <div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"> <form action="/au/search" method="get" class="globalnav-searchfield"> <div class="globalnav-searchfield-wrapper"> <input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input"></input><input id="globalnav-searchfield-src" type="hidden" name="src" value=""></input><input type="hidden" name="type" value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 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xmlns="http://www.w3.org/2000/svg"> <path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"></path></svg></span> </button> </div> <div role="status" aria-live="polite" data-topnav-searchresults-label="total results" class="globalnav-searchresults-count"></div> </form> <div class="globalnav-searchresults"></div> </div> </div> </div> </li> <li id="globalnav-bag" data-analytics-region="bag" class="globalnav-item globalnav-bag"> <div class="globalnav-bag-wrapper"> <a role="button" id="globalnav-menubutton-link-bag" href="/au/shop/bag" aria-label="Shopping Bag" data-globalnav-item-name="bag" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" data-analytics-title="open - bag" class="globalnav-link globalnav-link-bag" data-autom="gn_bag"><span 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In" width="112" height="22" class="dd-logo dd-invert-classic ir" /> </h1> <h2 class="t-headline-elevated dd-compact-large-14"> Trade in. Upgrade. Save. It’s a win-win-win. </h2> <p class="t-intro-elevated dd-compact-large-7"> With Apple Trade In, you can get credit for your current device and apply it towards a new one. And you can do it all online or at an Apple Store. If your device isn’t eligible for credit, we’ll recycle it for free. It’s a great deal for you and the planet. </p> </div> </div> </div> </div> </div> <div class="as-l-fullwidth " data-events="event52"> <div> <div class="dd-tradein-value" data-analytics-section="TradeInValues"> <div class="dd-l-plate"> <div data-react-tabs="" data-bootstrap="dd-tabs-lob" class="“rf-tradein-tabsection”"></div> </div> </div> <script> window['dd-tabs-lob'] = { props: { checkHashForIndex: true, defaultIndex: 0, metrics : { feature: 'tradein', items: ['iPhone', 'Watch', 'iPad', 'Mac', 'Recycle'] }, classes: { root: 'with-icons with-2-lines' } }, items: [{ category: 'iphone', title: ` <div class="dd-icon"> <svg height="75" viewBox="0 0 41 75" width="41"><path d="m0 0h41v75h-41z" fill="none" /><path d="m14.2212 60c.3972 1.1187 1.0079 2.1338 1.7859 3h-10.0071c-3.3137 0-6-2.6863-6-6v-39c0-3.3137 2.6863-6 6-6h19c3.3137 0 6 2.6863 6 6v2h-3v-2c0-1.6542-1.3458-3-3-3h-19c-1.6542 0-3 1.3458-3 3v39c0 1.6542 1.3458 3 3 3zm-.7347-42.5c-1.9808.0332-1.9832 2.9665 0 3h5.0269c1.9808-.0332 1.9832-2.9665 0-3zm27.5135 11.5v28c0 3.3137-2.6863 6-6 6h-12c-2.2196 0-4.153-1.2084-5.1908-3-.5116-.8833-.8092-1.9058-.8092-3v-28c0-3.3137 2.6863-6 6-6 0 0 5.0001 0 5 0 2 0 5.277.032 7 0 3.3137 0 6 2.6863 6 6zm-6 31c1.6542 0 3-1.3458 3-3v-28c0-1.6542-1.3458-3-3-3h-12c-1.6542 0-3 1.3458-3 3v28c0 1.6542 1.3458 3 3 3zm-7.9631-28.5h3.9552c2.0247 0 1.9965-3 0-3h-3.9552c-1.9925 0-2.1052 3 0 3z" /></svg> </div> <div class="t-body-reduced-tight"> iPhone </div> `, content: ` <div class="dd-value-card"> <div class="dd-wrapper"> <div class="row"> <div class="column large-6 small-12 small-order-2"> <div class="dd-content"> <h2 class="t-eyebrow-elevated dd-glyph-gray-tertiary"> Buy a new <span class="dd-glyph-gray">iPhone</span> today and get <span class="dd-glyph-gray">A$50–A$1,125</span> credit when you trade in.<span class="visuallyhidden"> footnote </span>¹ </h2> <table class="dd-table"> <caption class="visuallyhidden">iPhone Trade-In Values</caption> <thead class="t-caption dd-glyph-gray-secondary"> <tr> <th>Your device</th> <th>Estimated<br /> trade-in value<span class="visuallyhidden"> footnote </span>¹</th> </tr> </thead> <tbody> <tr> <td>iPhone 15 Pro Max</td> <td>Up to A$1,125</td> </tr> <tr> <td>iPhone 15 Pro</td> <td>Up to A$950</td> </tr> <tr> <td>iPhone 15 Plus</td> <td>Up to A$710</td> </tr> <tr> <td>iPhone 15</td> <td>Up to A$680</td> </tr> </tbody> </table> <p class="dd-link"> <a href="/au/shop/browse/overlay/tradein_landing/iphone_values" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/iphone_values" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load" class="as-buttonlink icon icon-after icon-pluscircle">See all iPhone values</a> </p> <p class="dd-button"> <a href="/au/shop/buy-iphone" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: home/shop_iphone" button="" class="button button-elevated">Shop iPhone</a> </p> <p class="dd-status"> <p><strong>Have a current order with a trade in?</strong> <br /><a href="https://secure6.store.apple.com/au/shop/order/list" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: secure6.store.apple.com/au/shop/order/list" class="more" aria-label="Check current order status with a trade in">Check its status</a></p> </p> </div> </div> <div class="column large-6 small-12 small-order-1"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/iphones-value-tradein-202409?wid=928&hei=866&fmt=png-alpha&.v=aHBjaGFSWjRFaHlmSUNGdm1BMTBlbW9hMzFaZmg3T3IyZGNIVDF6TlNNNnZDejlQNkQyRlNDczcva2lLaFJ2MXg2bitObzZwQzk4cEorV1dZdzhIaytieTExREtKTjNNVDcwSEQ4WmZITjQ" alt="iPhone 16 and iPhone 16 Plus with advanced dual-camera system, all-screen design, Dynamic Island, thin black display border, iPhone 16 Pro and iPhone 16 Pro Max with Pro camera system, all-screen design, Dynamic Island, thin black display border" width="464" height="433" class="dd-hero dd-img-iphone ir" /> </div> </div> </div> </div></div> `, }, { category: 'watch', title: ` <div class="dd-icon"> <svg width="65.116" height="75" viewBox="0 0 65.116 75"><rect x="-6" width="75" height="75" fill="none" /><path d="M65.1157,30.8825v3.1547a2.1035,2.1035,0,0,1-.519,1.4788,1.773,1.773,0,0,1-1.38.5669h-.2212V46.1138a9.0768,9.0768,0,0,1-1.0727,4.6706,7.4937,7.4937,0,0,1-2.8467,2.7971,3.952,3.952,0,0,0-2.1929,2.6865l-.8374,2.76a2.4729,2.4729,0,0,1-1.06,1.54A3.2629,3.2629,0,0,1,53.31,61H43.4888l.5317-1.752a2.4071,2.4071,0,0,1,.3316-.7552,2.45,2.45,0,0,1,.6669-.4668,11.358,11.358,0,0,0,4.3189-4.221,10.8878,10.8878,0,0,0,1.125-2.7855H54.769A5.2287,5.2287,0,0,0,60,45.8047V29.1953a5.2286,5.2286,0,0,0-5.231-5.2147H50.4619a10.7908,10.7908,0,0,0-1.124-2.785,11.3281,11.3281,0,0,0-4.2925-4.2073l-.0425-.0235-.0429-.0221a1.9738,1.9738,0,0,1-.5918-.4025,2.5685,2.5685,0,0,1-.3579-.7937L43.481,14H53.31a3.1269,3.1269,0,0,1,1.6757.4562,2.5685,2.5685,0,0,1,1.06,1.54l.8374,2.76a4.84,4.84,0,0,0,.8008,1.6019,4.2778,4.2778,0,0,0,1.3921,1.06,7.4912,7.4912,0,0,1,2.8467,2.7975,9.1217,9.1217,0,0,1,1.0678,4.6209h.2261a1.8162,1.8162,0,0,1,1.38.5423A2.0841,2.0841,0,0,1,65.1157,30.8825ZM43.5889,55.389a4.3947,4.3947,0,0,0-2.44,2.9884l-.4238,1.3984-.5073,1.6721a2.7534,2.7534,0,0,1-1.1792,1.7133,3.6315,3.6315,0,0,1-1.8643.48H25.8525a3.4667,3.4667,0,0,1-1.88-.5069,2.8633,2.8633,0,0,1-1.1641-1.6864l-.5234-1.675-.2183-.6979h-.0205V59.01l-.1978-.6327a4.7812,4.7812,0,0,0-.8774-1.796,4.5374,4.5374,0,0,0-.7012-.6481,6.913,6.913,0,0,0-.834-.5443,8.2115,8.2115,0,0,1-1.726-1.2807,8.6563,8.6563,0,0,1-1.441-1.8308,7.4811,7.4811,0,0,1-.5756-1.258,11.5233,11.5233,0,0,1-.6172-3.9376V27.9729a11.8021,11.8021,0,0,1,.6167-3.9923,7.5367,7.5367,0,0,1,.5761-1.2716,8.494,8.494,0,0,1,1.4385-1.832,7.9438,7.9438,0,0,1,1.7285-1.266,5.1,5.1,0,0,0,1.1426-.7836,3.8323,3.8323,0,0,0,.3926-.3679,4.919,4.919,0,0,0,.8774-1.8095l.4346-1.39.5254-1.68a2.8717,2.8717,0,0,1,1.1641-1.7133,3.4627,3.4627,0,0,1,1.88-.5074H37.1748a3.48,3.48,0,0,1,1.8643.5074,2.86,2.86,0,0,1,1.1792,1.7133l.5034,1.66.4277,1.41a5.4033,5.4033,0,0,0,.8906,1.7821,4.774,4.774,0,0,0,1.5489,1.1789,8.3339,8.3339,0,0,1,3.167,3.112,7.3908,7.3908,0,0,1,.5717,1.2576,11.6861,11.6861,0,0,1,.6158,3.8826h.2514a2.0225,2.0225,0,0,1,1.5357.6032,2.32,2.32,0,0,1,.5771,1.6723V33.648a2.3415,2.3415,0,0,1-.5771,1.645,1.9738,1.9738,0,0,1-1.5357.6306h-.2461V47.0819a11.5111,11.5111,0,0,1-.6172,3.9376,7.4811,7.4811,0,0,1-.5756,1.258A8.3369,8.3369,0,0,1,43.5889,55.389Zm-18.2261-39.48H37.7314l-.1245-.4319a1.8389,1.8389,0,0,0-.5424-.7438A2.1266,2.1266,0,0,0,35.8,14.3587H27.2549a2.1074,2.1074,0,0,0-1.2744.3743,1.8981,1.8981,0,0,0-.5874,1.0818Zm-.9878,3.1h14.25l-.4468-1.55H24.8691ZM37.2832,59.075H24.9146l.1245.4319a1.8389,1.8389,0,0,0,.5424.7438,2.1273,2.1273,0,0,0,1.2647.3743h8.5454a2.1069,2.1069,0,0,0,1.2739-.3743,1.8981,1.8981,0,0,0,.5874-1.0819Zm.9878-3.1H24.021l.4468,1.55H37.7773ZM43.4575,51.02A5.95,5.95,0,0,0,45,47.0214V27.9786A5.995,5.995,0,0,0,39.0215,22H23.9785A5.995,5.995,0,0,0,18,27.9786V47.0214A5.9949,5.9949,0,0,0,23.9785,53h15.043A5.9572,5.9572,0,0,0,43.4575,51.02ZM18.9746,59.2377l-.01-.0348a2.19,2.19,0,0,0-.2764-.6753,1.8436,1.8436,0,0,0-.2988-.2561c-.0445.0023-.0806.017-.1265.017H10.5806a1.9119,1.9119,0,0,1-1.1368-.3364,1.6594,1.6594,0,0,1-.4877-.6687L8.041,54.1083h5.8526c-.0665-.1044-.1436-.197-.2071-.3042A10.8864,10.8864,0,0,1,12.562,51.02H8.2041A5.2057,5.2057,0,0,1,3,45.8047V29.1953a5.2057,5.2057,0,0,1,5.2041-5.2147h4.36a10.9521,10.9521,0,0,1,1.1176-2.791c.065-.11.1441-.2052.2119-.3126H8.3594l.915-2.8711a1.7071,1.7071,0,0,1,.5278-.9726,1.8964,1.8964,0,0,1,1.1456-.3364h7.5346a1.106,1.106,0,0,0,.1846-.1585,2.1944,2.1944,0,0,0,.2974-.7139l.01-.0349.0108-.0347L19.5342,14H9.6875a3.112,3.112,0,0,0-1.69.4562,2.5839,2.5839,0,0,0-1.0464,1.54l-.8628,2.76a4.4284,4.4284,0,0,1-.7891,1.6266,4.2219,4.2219,0,0,1-1.38,1.0352,7.2926,7.2926,0,0,0-2.8471,2.7849A9.267,9.267,0,0,0,0,28.9355V46.1138a9.0858,9.0858,0,0,0,1.0723,4.6706,7.4975,7.4975,0,0,0,2.8471,2.7971,4.9575,4.9575,0,0,1,1.38,1.0719,4.3051,4.3051,0,0,1,.7891,1.6146l.8628,2.76a2.577,2.577,0,0,0,1.0464,1.516A3.116,3.116,0,0,0,9.6875,61h9.3589V59.468l-.061-.1958Z" /></svg> </div> <div class="t-body-reduced-tight"> Apple Watch </div> `, content: ` <div class="dd-value-card"> <div class="dd-wrapper"> <div class="row"> <div class="column large-6 small-12 small-order-2"> <div class="dd-content"> <h2 class="t-eyebrow-elevated dd-glyph-gray-tertiary"> Buy a new <span class="dd-glyph-gray">Apple Watch</span> today and get <span class="dd-glyph-gray">A$35–A$605</span> credit when you trade in.<span class="visuallyhidden"> footnote </span>¹ </h2> <table class="dd-table"> <caption class="visuallyhidden">Apple Watch Trade-In Values</caption> <thead class="t-caption dd-glyph-gray-secondary"> <tr> <th>Your device</th> <th>Estimated<br /> trade-in value<span class="visuallyhidden"> footnote </span>¹</th> </tr> </thead> <tbody> <tr> <td>Apple Watch Ultra 2</td> <td><span class="nowrap">Up to A$605</span></td> </tr> <tr> <td>Apple Watch Series 9</td> <td><span class="nowrap">Up to A$260</span></td> </tr> <tr> <td>Apple Watch Ultra</td> <td><span class="nowrap">Up to A$400</span></td> </tr> <tr> <td>Apple Watch Series 8</td> <td><span class="nowrap">Up to A$195</span></td> </tr> </tbody> </table> <p class="dd-link"> <a href="/au/shop/browse/overlay/tradein_landing/watch_values" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/watch_values" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load" class="icon icon-after icon-pluscircle as-buttonlink"> See all Apple Watch values</a> </p> <p class="dd-button"> <a href="/au/shop/buy-watch" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: home/shop_watch" button="" class="button button-elevated">Shop Apple Watch</a> </p> <p class="dd-status"> <p><strong>Have a current order with a trade in?</strong> <br /><a href="https://secure6.store.apple.com/au/shop/order/list" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: secure6.store.apple.com/au/shop/order/list" class="more" aria-label="Check current order status with a trade in">Check its status</a></p> </p> </div> </div> <div class="column large-6 small-12 small-order-1"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/watches-value-tradein-202409_GEO_AU?wid=780&hei=708&fmt=png-alpha&.v=enY0dFpVVEw3eEpGS3lLQSt2NzlCdFF0ZmF3d0xldHA3SnpBZGo3eWxqNktPOFYyVjc1SU05c0lVRW9DdXBEcmlsZDlLVEREOXRrVkJKNmdkNzlKb25LdGtDNWNVNXMvdmRNdGVkVnVzTzZQRkNvaEZaTkRhTTFrU3ptTjdLNjg" alt="" width="390" height="354" class="dd-hero dd-img-watch ir" /> </div> </div> </div> </div></div> `, }, { category: 'ipad', title: ` <div class="dd-icon"> <svg height="75" viewBox="0 0 47 75" width="47"><path d="m0 0h47v75h-47z" fill="none" /><path d="m12.0276 62c.5359 1.1232 1.2581 2.1394 2.1379 3h-6.6655c-4.1421 0-7.5-3.3579-7.5-7.5v-40c0-4.1421 3.3579-7.5 7.5-7.5h26c3.2852 0 6.0701 2.1157 7.0847 5.0563-.3567-.0367-.7185-.0563-1.0847-.0563h-2.2617c-.8086-1.2047-2.1816-2-3.7383-2h-26c-2.4812 0-4.5 2.0187-4.5 4.5v40c0 2.4813 2.0188 4.5 4.5 4.5zm34.9724-36.5v32c0 4.1421-3.3579 7.5-7.5 7.5h-18c-2.4512 0-4.6211-1.1814-5.9897-3-.9438-1.2544-1.5103-2.8092-1.5103-4.5v-32c0-4.1421 3.3579-7.5 7.5-7.5h18c.5137 0 1.0151.0522 1.5.1506 3.4233.6951 6 3.7211 6 7.3494zm-3 0c0-1.9529-1.2578-3.6023-3-4.2235-.4714-.1681-.9714-.2765-1.5-.2765h-18c-2.4812 0-4.5 2.0187-4.5 4.5v32c0 2.4813 2.0188 4.5 4.5 4.5h18c2.4812 0 4.5-2.0187 4.5-4.5z" /></svg> </div> <div class="t-body-reduced-tight"> iPad </div> `, content: ` <div class="dd-value-card"> <div class="dd-wrapper"> <div class="dd-value-card"> <div class="dd-wrapper"> <div class="row"> <div class="column large-6 small-12 small-order-2"> <div class="dd-content"> <h2 class="t-eyebrow-elevated dd-glyph-gray-tertiary"> Buy a new <span class="dd-glyph-gray">iPad</span> today and get <span class="dd-glyph-gray">A$50–A$745</span> credit when you trade in.<span class="visuallyhidden"> footnote </span>¹ </h2> <table class="dd-table"> <caption class="visuallyhidden">iPad Trade-In Values</caption> <thead class="t-caption dd-glyph-gray-secondary"> <tr> <th>Your device</th> <th>Estimated<br /> trade-in value<span class="visuallyhidden"> footnote </span>¹</th> </tr> </thead> <tbody> <tr> <td>iPad Pro</td> <td><span class="nowrap"> Up to A$745</span></td> </tr> <tr> <td>iPad Air</td> <td><span class="nowrap"> Up to A$505</span></td> </tr> <tr> <td>iPad</td> <td><span class="nowrap"> Up to A$310</span></td> </tr> <tr> <td>iPad mini</td> <td><span class="nowrap"> Up to A$340</span></td> </tr> </tbody> </table> <p class="dd-button"> <a href="/au/shop/buy-ipad" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: home/shop_ipad" button="" class="button button-elevated">Shop iPad</a> </p> <p class="dd-status"> <p><strong>Have a current order with a trade in?</strong> <br /><a href="https://secure6.store.apple.com/au/shop/order/list" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: secure6.store.apple.com/au/shop/order/list" class="more" aria-label="Check current order status with a trade in">Check its status</a></p> </p> </div> </div> <div class="column large-6 small-12 small-order-1"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/ipads-value-tradein-202405?wid=842&hei=770&fmt=png-alpha&.v=WGpiSGloRXFIb0RFK2RHSEdBOXFyeVdwVVlTT3BPeERPU1dYTDRwL2wvenVpRDM2SkVEMnNtZXpCQllXTkZoQlJmWkRLbnF4V0o4MC80MUErK0tHaThoZk1HN2FKZ2RSQktUMk1UNEVTQmc" alt="A 13-inch iPad Pro in Space Black and an 11-inch iPad Air in Silver." width="421" height="385" class="dd-hero dd-img-ipad ir" /> </div> </div> </div> </div> </div> </div> </div> `, }, { category: 'mac', title: ` <div class="dd-icon"> <svg id="a" width="74" height="75" viewBox="0 0 74 75"><g id="b"><rect id="c" width="74" height="75" fill="none" /><path id="d" d="M25.8813,61.5c0,.5285,.1084,1.0285,.2764,1.5h-3.6577c-.8286,0-1.5-.6714-1.5-1.5s.6714-1.5,1.5-1.5h.5v-6H5c-2.7615,0-5-2.2386-5-5V17c0-2.7614,2.2385-5,5-5H56c2.7615,0,5,2.2386,5,5v18h-3V17c0-1.1046-.8955-2-2-2H5c-1.1045,0-2,.8954-2,2v24.5c0,.8284,.6716,1.5,1.5,1.5H31v14h-.6187c-2.4812,0-4.5,2.0187-4.5,4.5Zm47,0c0,.8286-.6714,1.5-1.5,1.5H30.3813c-.8286,0-1.5-.6714-1.5-1.5s.6714-1.5,1.5-1.5h3.6187v-17.5c0-2.4853,2.0146-4.5,4.5-4.5h25c2.4854,0,4.5,2.0147,4.5,4.5v17.5h3.3813c.8286,0,1.5,.6714,1.5,1.5Zm-7.8813-19c0-.8271-.6729-1.5-1.5-1.5h-25c-.8271,0-1.5,.6729-1.5,1.5v17.5h28v-17.5Z" /></g></svg> </div> <div class="t-body-reduced-tight"> Mac </div> `, content: ` <div class="dd-value-card"> <div class="dd-wrapper"> <div class="dd-value-card"> <div class="dd-wrapper"> <div class="row"> <div class="column large-6 small-12 small-order-2"> <div class="dd-content"> <h2 class="t-eyebrow-elevated dd-glyph-gray-tertiary"> Buy a new <span class="dd-glyph-gray">Mac</span> today and get <span class="dd-glyph-gray">A$90–A$935</span> credit when you trade in.<span class="visuallyhidden"> footnote </span>¹ </h2> <table class="dd-table"> <caption class="visuallyhidden">Mac Trade-In Values</caption> <thead class="t-caption dd-glyph-gray-secondary"> <tr> <th>Your device</th> <th>Estimated<br /> trade-in value<span class="visuallyhidden"> footnote </span>¹</th> </tr> </thead> <tbody> <tr> <td>MacBook Pro</td> <td><span class="nowrap"> Up to A$935</span></td> </tr> <tr> <td>MacBook Air</td> <td><span class="nowrap"> Up to A$400</span></td> </tr> <tr> <td>MacBook</td> <td><span class="nowrap"> Up to A$90</span></td> </tr> </tbody> </table> <p class="dd-button"> <a href="/au/shop/buy-mac" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: home/shop_mac" button="" class="button button-elevated">Shop Mac</a> </p> <p class="dd-status"> <p><strong>Have a current order with a trade in?</strong> <br /><a href="https://secure6.store.apple.com/au/shop/order/list" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: secure6.store.apple.com/au/shop/order/list" class="more" aria-label="Check current order status with a trade in">Check its status</a></p> </p> </div> </div> <div class="column large-6 small-12 small-order-1"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/macs-value-tradein-202410?wid=1208&hei=758&fmt=png-alpha&.v=SXBYTUpZRmQwTG1WZ3c3cmVvUzlGY1BwbjUxU1oraGwyZERTK2xLcVB5VThiaG5uTzEvZjFDa0pGRWlwQjFsR0hSQnh1aXkxWm5SMFc1cnRPM2tyNklzMnlrQTVQaUZhdDJmTThSQTlCWGs" alt="" width="604" height="379" class="dd-hero dd-img-mac ir" /> </div> </div> </div> </div> </div> </div> </div> `, }, { category: 'recycle', title: ` <div class="dd-icon"> <svg height="75" viewBox="0 0 57 75"><g> <rect width="57" height="75" fill="none" /><g><path d="M55.932,52.008,46.986,36.5a1.65,1.65,0,0,0-2.859,1.648l8.947,15.514a4.118,4.118,0,0,1-.038,4.164A3.933,3.933,0,0,1,49.62,59.85H35.48l4.431-4.431a1.65,1.65,0,1,0-2.334-2.333l-7.045,7.046,0,0a1.65,1.65,0,0,0,0,2.334h0l7.046,7.047a1.65,1.65,0,1,0,2.334-2.333L35.878,63H49.621a7.06,7.06,0,0,0,6.273-3.528A7.384,7.384,0,0,0,55.932,52.008Z" /><path d="M25.29,59.85H7.379a3.935,3.935,0,0,1-3.417-2.027,4.115,4.115,0,0,1-.035-4.161l6.962-12.071,1.548,5.778a1.65,1.65,0,0,0,3.188-.854l-2.58-9.628a1.65,1.65,0,0,0-2.02-1.167L1.4,38.3a1.65,1.65,0,1,0,.854,3.188l5.783-1.55L1.068,52.012A7.381,7.381,0,0,0,1.1,59.473,7.059,7.059,0,0,0,7.378,63H25.29a1.529,1.529,0,0,0,1.65-1.5A1.65,1.65,0,0,0,25.29,59.85Z" /><path d="M31.908,17.279l6.973,12.065L33.1,27.8a1.65,1.65,0,1,0-.854,3.188l9.629,2.58A1.648,1.648,0,0,0,43.9,32.4l2.58-9.628a1.65,1.65,0,0,0-3.187-.854L41.741,27.7,34.766,15.629a7.289,7.289,0,0,0-12.629,0l-8.961,15.5a1.65,1.65,0,1,0,2.857,1.651L25,17.277a3.988,3.988,0,0,1,6.912,0Z" /></g></g></svg> </div> <div class="t-body-reduced-tight"> Recycling </div> `, content: ` <div class="dd-value-card"> <div class="dd-wrapper"> <div class="dd-value-card"> <div class="dd-wrapper"> <div class="row"> <div class="column large-6 small-12 small-order-2"> <div class="dd-content"> <h2 class="t-eyebrow-elevated dd-compact-right-large-10"> Don’t need it? We’ll take it. </h2> <p class="t-body"> We’ll recycle your Apple devices, cables, cases, accessories and other similar electronics for free. You’ll help protect the earth’s precious resources and reduce waste as we work towards a better future for the planet.</p> <p class="dd-button"> <a href="https://apple.techcollect.com.au" data-slot-name="main7" data-feature-name="Astro Link" data-display-name="AOS: apple.techcollect.com.au" button="" class="button button-elevated" target="_blank">Get started</a> </p> </div> </div> <div class="column large-6 small-12 small-order-1"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/1/as-images.apple.com/is/other-value-tradein-202401?wid=1020&hei=964&fmt=png-alpha&.v=d2NteUpIWVowaDRrbVVkOW9CMmxueUQxUjZ0THIyRUpXVkxLRWZBbXAwTGRuQm9nT05SRGJWa3c3anBlRDFJN3NxQzRkL3kwL2ZYMXFFTzRIdXZqTU9wRGIvQXFWMERHZmx1SVdkTVlPMzg" alt="A variety of Apple products eligible for recycling, including Apple TV 4K, Magic Mouse, AirPods, Apple HomePod mini, AirTag and charging cables." width="510" height="482" class="dd-hero dd-img-other ir" /> </div> </div> </div> </div> </div> </div> </div> ` }, ], } </script> </div> </div> <div class="as-l-fullwidth " data-events="event52"> <div> <div class="dd-tradein-giftcard"> <div class="dd-l-plate"> <div class="row"> <div class="column large-7 large-order-2 small-12 small-order-1"> <div class="dd-info"> <h2 class="t-eyebrow-elevated"> Or save it for later. Get the credit on an Apple Gift Card. </h2> <p class="dd-subcopy dd-compact-right-large-5"> Visit our partner website for your device’s trade‑in value. We’ll put that value on a gift card you can use at any time to shop for Apple products and services. </p> </div> </div> <div class="column large-5 large-order-1 small-12 small-order-2"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/apple-gift-card-tradein-202303?wid=750&hei=724&fmt=png-alpha&.v=1685985333046" alt="" width="375" height="362" class="dd-hero ir" /> </div> </div> </div> <p class="dd-select"> Get your value on a gift card. <span class="dd-block-small">Select your device:</span> </p> <div class="dd-grid"> <ul class="row"> <li class="column large-grow small-12"> <div class="dd-wrapper"> <div class="dd-content" data-trigger-click="click [data-dd-link='smartphone']"> <div class="dd-icon"> <svg height="75" viewBox="0 0 31 75" width="31" xmlns="http://www.w3.org/2000/svg"><path d="m0 0h31v75h-31z" fill="none" /><path d="m25 15a3.0033 3.0033 0 0 1 3 3v39a3.0033 3.0033 0 0 1 -3 3h-19a3.0033 3.0033 0 0 1 -3-3v-39a3.0033 3.0033 0 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4.1421-3.3579 7.5-7.5 7.5h-18c-2.4512 0-4.6211-1.1814-5.9897-3-.9438-1.2544-1.5103-2.8092-1.5103-4.5v-32c0-4.1421 3.3579-7.5 7.5-7.5h18c.5137 0 1.0151.0522 1.5.1506 3.4233.6951 6 3.7211 6 7.3494zm-3 0c0-1.9529-1.2578-3.6023-3-4.2235-.4714-.1681-.9714-.2765-1.5-.2765h-18c-2.4812 0-4.5 2.0187-4.5 4.5v32c0 2.4813 2.0188 4.5 4.5 4.5h18c2.4812 0 4.5-2.0187 4.5-4.5z" /></svg> </div> <div class="dd-copy"> <p class="t-body-reduced-tight"> <a href="https://appletradein-au.likewize.com" data-slot-name="main8" data-feature-name="Astro Link" data-display-name="AOS: appletradein-au.likewize.com" data-dd-link="tablet">Tablet</a> </p> </div> </div> </div> </li> <li class="column large-grow small-12"> <div class="dd-wrapper"> <div class="dd-content" data-trigger-click="click [data-dd-link='computer']"> <div class="dd-icon"> <svg id="a" xmlns="http://www.w3.org/2000/svg" width="74" height="75" viewBox="0 0 74 75"><g id="b"><rect id="c" width="74" height="75" fill="none" /><path id="d" 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/></svg> </div> <div class="dd-copy"> <p class="t-body-reduced-tight"> <a href="https://appletradein-au.likewize.com" data-slot-name="main8" data-feature-name="Astro Link" data-display-name="AOS: appletradein-au.likewize.com" data-dd-link="watch">Watch</a> </p> </div> </div> </div> </li> <li class="column large-grow small-12"> <div class="dd-wrapper"> <div class="dd-content" data-trigger-click="click [data-dd-link='other']"> <div class="dd-icon"> <svg height="75" viewBox="0 0 64 75" width="64" xmlns="http://www.w3.org/2000/svg"><path d="m0 0h64v75h-64z" fill="none" /><path d="m19.1777 45.7634v3.0097c-5.124-.478-7.7458-1.7456-10.2637-4.092-4.8906-4.4901-7.8252-10.951-7.8252-17.9301 0-5.9537 2.0784-11.5228 6.3337-15.5001.4607-.5277 1.0723-.7853 1.6838-.7853h.0002c.4915 0 .9829.1664 1.397.4926 2.2498 2.4401 6.6638 4.0948 14.4399 4.0948 7.7517 0 12.1902-1.6548 14.4399-4.0948.4248-.3262.9226-.4926 1.415-.4926.613 0 1.2183.2576 1.666.7853 3.7561 3.5114 5.811 8.2648 6.2422 13.4269h-3.0139c-.4146-4.3002-2.1172-8.0994-4.9175-10.8884-3.231 2.8668-8.428 4.2635-15.8318 4.2635s-12.6008-1.3968-15.832-4.2636c-3.2429 3.2295-5.0227 7.8109-5.0227 12.9616 0 5.9913 2.4983 11.7211 6.854 15.7202 1.9277 1.7962 3.8735 2.8553 8.2349 3.2922zm5.7659-33.4629c6.9119 0 11.4685-1.3182 11.4685-3.2112s-4.5566-3.2112-11.4685-3.2112-11.4685 1.3179-11.4685 3.2112 4.5559 3.2112 11.4685 3.2112zm39.0564 22.3773v27.8223c0 3.866-3.134 7-7 7h-27.8223c-3.866 0-7-3.134-7-7v-27.8223c0-3.866 3.134-7 7-7h27.8223c3.866 0 7 3.134 7 7zm-30.4934 9.3797c1.7194.191 3.0776-1.719 2.9494-3.2257-1.7186.0637-2.9919 1.6129-2.9494 3.2257zm5.8789 7.3852c-.8281-.3395-1.3374-.8913-1.6561-1.6553-.3395-.8489-.233-1.6977 0-2.4193.149-.4881.4885-1.0823 1.3166-1.5704-.6158-.9338-1.592-1.4006-2.738-1.4006-1.3158 0-2.0797.6791-2.738.6791-.551 0-1.1452-.6367-2.2071-.6367-1.1452 0-2.0581.4669-2.6732 1.2309-.7223.8701-1.0186 1.9949-1.0186 3.1196 0 1.8675.8489 4.0109 2.0581 5.3904.615.7215 1.1244 1.0823 1.7186 1.0823.8705 0 1.3582-.6367 2.3985-.6367.4461 0 .8489.191 1.1035.2759.4244.1698.7215.3183 1.2309.3183.5301 0 .9546-.191 1.2092-.4669.9554-.8913 1.6977-2.2071 1.9957-3.3106zm7.8945-7.0457h-2.0589v-2.5254h-2.2071v2.5254h-1.528v1.719h1.528v6.1968c0 2.1434.8489 2.9074 3.0559 2.9074.4669 0 .997-.0424 1.1668-.0849v-1.8039c-.0849.0637-.4877.0637-.6999.0637-.8697 0-1.3158-.3608-1.3158-1.337v-5.9421h2.0589v-1.719zm11.1619 0h-2.4185l-2.6315 8.6373-2.7596-8.6373h-2.3552l3.9681 10.7383h2.3136l3.8832-10.7383z" /></svg> </div> <div class="dd-copy"> <p class="t-body-reduced-tight"> <a href="https://apple.techcollect.com.au" data-slot-name="main8" data-feature-name="Astro Link" data-display-name="AOS: apple.techcollect.com.au" data-dd-link="other">Other devices</a> <br /> <span class="dd-semibold">Recycle</span> </p> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div class="dd-tradein-ways dd-fill-tertiary" data-analytics-section="WaysToTradeIn"> <div class="dd-l-plate"> <div class="dd-info"> <h2 class="t-headline-elevated"> Two easy ways to trade in. </h2> <p class="t-intro-elevated dd-compact-large-12"> Trade in your way — online or at an Apple Store. From getting an estimate to returning your device, we’ll help every step of the way. </p> </div> </div> <div class="dd-toggle"> <div data-react-tabs="" data-ase-rerender="" data-bootstrap="dd-tabs-ways" class="rf-tradein-tabsection"></div> </div> <script> window['dd-tabs-ways'] = { items: [{ title: 'Online', content: ` <div class="dd-l-mw1000"> <div class="dd-header"> <h3 class="t-headline-reduced"> Get credit toward a new Apple product. </h3> </div> <div class="dd-grid"> <ol role="list" class="row justify-content-center"> <li role="listitem" class="column large-4 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/online-step1-card-tradein-202303?wid=750&hei=456&fmt=png-alpha&.v=1679589167299" alt="" width="375" height="228" class="dd-hero ir" /> </div> <div class="dd-details"> <p class="dd-glyph-gray-secondary"> STEP 1 </p> <p class="t-eyebrow-elevated"> See how much you can save. </p> <p> First, get your trade-in estimate. Then choose a new Apple product, add your trade-in device, and check-out. </p> </div> </div> </div> </li> <li role="listitem" class="column large-4 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/online-step2-card-tradein-202303?wid=750&hei=456&fmt=png-alpha&.v=1679589167296" alt="" width="375" height="228" class="dd-hero ir" /> </div> <div class="dd-details"> <p class="dd-glyph-gray-secondary"> STEP 2 </p> <p class="t-eyebrow-elevated"> Get your device ready to trade in. </p> <p> We’ll send you a trade-in confirmation email with instructions on how to backup your personal data and prepare your device. </p> </div> </div> </div> </li> <li role="listitem" class="column large-4 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/online-step3-card-tradein-202303?wid=750&hei=456&fmt=png-alpha&.v=1679589167301" alt="" width="375" height="228" class="dd-hero ir" /> </div> <div class="dd-details"> <p class="dd-glyph-gray-secondary"> STEP 3 </p> <p class="t-eyebrow-elevated"> Send it in. </p> <p> Your trade-in confirmation email will also show you in detail how to return your device, whether by courier or dropping off at an eligible location. </p> </div> </div> </div> </li> </ol> </div> </div> <div class="dd-tradein-qa dd-fill-tertiary"> <h2 class="t-eyebrow-elevated dd-text-align-center dd-compact-small-18"> Quick answers about trading in online. </h2> <div data-react-gallery="" data-ase-rerender="" data-bootstrap="dd-gallery-online"></div> </div> `, }, { title: 'In Store', content: ` <div class="dd-l-mw1000"> <div class="dd-header"> <h3 class="t-headline-reduced">Get instant credit towards an in-store purchase.</h3> </div> <div class="dd-grid"> <ol role="list" class="row justify-content-center"> <li role="listitem" class="column large-4 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/instore-step1-card-tradein-202303?wid=750&hei=456&fmt=png-alpha&.v=1679589167301" alt="" width="375" height="228" class="dd-hero ir" /> </div> <div class="dd-details"> <p class="dd-glyph-gray-secondary"> STEP 1 </p> <p class="t-eyebrow-elevated"> Get your device ready to trade in. </p> <p class="dd-compact-right-large-8"> Follow a few simple steps to back up your data and prepare your device before you bring it in. </p> <p class="dd-link dd-expand-right-large-8"> <a href="/au/shop/browse/overlay/tradein_landing/tradein_preparation" data-slot-name="main9" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/tradein_preparation" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load" class="as-buttonlink"> See how to prepare your device</a> </p> </div> </div> </div> </li> <li role="listitem" class="column large-4 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/instore-step2-card-tradein-202303?wid=750&hei=456&fmt=png-alpha&.v=1679589167304" alt="" width="375" height="228" class="dd-hero ir" /> </div> <div class="dd-details"> <p class="dd-glyph-gray-secondary"> STEP 2 </p> <p class="t-eyebrow-elevated"> Take it to an Apple Store. </p> <p> A Specialist will inspect your device and give you an exact value on the spot. If it doesn’t have any value, we can recycle it for free. </p> </div> </div> </div> </li> </ol> </div> </div> <div class="dd-tradein-qa dd-fill-tertiary"> <h2 class="t-eyebrow-elevated dd-text-align-center dd-compact-small-18"> Quick answers about trading in at an Apple Store. </h2> <div data-react-gallery="" data-ase-rerender="" data-bootstrap="dd-gallery-retail"></div> </div> `, }, ], props: { defaultIndex: 0, metrics : { feature : 'tradeIn' , items: ['online', 'in-store'] }, } } </script> <script> window['dd-gallery-online'] = { props: { fade: false, showMowPeek: true, metrics: { slot: 'TradeIn', feature: 'answer_gallery' }, dotnavProps: { bar: false }, a11y: { items: ['Quick answers 1', 'Quick answers 2', 'Quick answers 3', 'Quick answers 4', 'Quick answers 5', 'Quick answers 6', 'Quick answers 7', 'Quick answers 8', 'Quick answers 9', 'Quick answers 10', 'Quick answers 11'] } }, items: [ ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> What if I’m not ready to buy something? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-01-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659213" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> No problem. We can put the value of your current device on a gift card that you can use anytime. Get an estimate through the trade-in tool and choose the Apple Gift Card option. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How quickly should I return my trade‑in device? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-02-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659231" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> You’ll have 14 days to return it once you receive your new device. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> Is there a way to track my trade-in status? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-03-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659228" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Yes. If you bought a new device online with a trade-in or you’re receiving an Apple Gift Card, you <a href="https://secure.store.apple.com/au/shop/order/list" data-slot-name="main9" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus" target="_blank">track your status online<span class="visuallyhidden">(Opens in a new window)</span></a>. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How do I prepare my device before I trade it in? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-04-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659229" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Follow the step-by-step instructions for your device to get it ready for trade in. <br /> <br /> <a href="https://support.apple.com/en-au/HT210225" data-slot-name="main9" data-feature-name="Astro Link" data-display-name="AOS: support.apple.com/en-au/HT210225" class="more" target="_blank"> See how to prepare your device <span class="visuallyhidden">(Opens in a new window)</span></a> </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How do I send back my device? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-05-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659227" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How long does the online trade-in process take? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-06-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659226" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> It generally takes 2 to 3 weeks once you send in your device. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> If I buy a new device online with a trade in, when is credit applied? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-07-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659217" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> We’ll credit your original payment method after we receive your device and verify its condition. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How much will I get for my device? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-08-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659218" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> It depends on the device, model, manufacturer and condition. Answer a few questions about your device and we’ll give you an estimate. </p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> Do I need to return accessories to get the full trade-in value? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-10-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659229" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> You don’t have to, but you can always return your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you. </p> </div> </div> </div> </div> </div> ` , ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> Does Apple offer recycling? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-online-value-tradein-card-11-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683659145" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Yes. Apple Trade In lets you recycle any Apple device for free at an Apple Store location or on apple.com. Additional items accepted for recycling include batteries, cables, cases, monitors, packaging and more. </p> </div> </div> </div> </div> </div> ` , ` <div class="dd-qa-card dd-more"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-see-all"> <h3 class="t-intro"> Have more questions? </h3> <p class="dd-link"> <a href="#" class="more"><button class="as-buttonlink " data-dcm-scroll="#generic-group-faq-app">See all FAQs</button></a> </p> </div> </div> </div> </div> </div> ` ], }; </script> <script> window['dd-gallery-retail'] = { props: { fade: false, showMowPeek: true, metrics: { slot: 'TradeIn', feature: 'answer_gallery' }, dotnavProps: { bar: false }, a11y: { items: ['Quick answers 1', 'Quick answers 2', 'Quick answers 3'] } }, items: [ ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro">What if I’m not ready to buy something? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-store-value-tradein-card-01-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683633393" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> No problem. We can put the value of your current device on an Apple Gift Card you can use at any time.</p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> How do I prepare my device before I trade it in? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-store-value-tradein-card-02-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683633392" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Before you bring it in, follow the step-by-step instructions to <a href="/au/shop/browse/overlay/tradein_landing/tradein_preparation" data-slot-name="main9" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/tradein_preparation" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load"> get your device ready to trade in.</a></p> </div> </div> </div> </div> </div> `, ` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro">How much will I get for my device?</h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-value-tradein-card-alt-01-202303?wid=148&hei=148&fmt=png-alpha&.v=1680306596867" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> It depends on the device, model, manufacturer and condition. Answer a few questions about your device and we’ll give you an estimate.</p> </div> </div> </div> </div> </div> `,` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> Can I get an estimate online, then trade in at an Apple Store? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-store-value-tradein-card-04-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683633396" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> If you explore a new purchase, you can use the online tool to get an estimate. Then bring in your device and a Specialist will inspect it and give you an exact value. </p> </div> </div> </div> </div> </div> `,` <div class="dd-qa-card"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-question"> <h3 class="t-intro"> Does Apple offer recycling? </h3> </div> <div class="dd-answer"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/specialist-store-value-tradein-card-06-202303?wid=148&hei=148&fmt=png-alpha&.v=1679683633389" alt="" width="74" height="74" class="dd-hero ir" /> </div> <p class="dd-copy"> Yes. Apple Trade In lets you recycle any Apple device for free at an Apple Store location or on apple.com. Additional items accepted for recycling include batteries, cables, cases, monitors, packaging and more. </p> </div> </div> </div> </div> </div> `,` <div class="dd-qa-card dd-more"> <div class="dd-item"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-see-all"> <h3 class="t-intro"> Have more questions? </h3> <p class="dd-link"> <a href="#" class="more"><button class="as-buttonlink " data-dcm-scroll="#generic-group-faq-app">See all FAQs</button></a> </p> </div> </div> </div> </div> </div> ` ], }; </script> </div> <div class="as-l-fullwidth " data-events="event52"> <div> <div class="dd-tradein-reasons" data-analytics-section="ReasonsToTradeInWithApple"> <div class="dd-l-mw1010"> <div class="dd-header"> <h2 class="t-headline-elevated dd-expand-large-2" aria-label="All the reasons to trade in with Apple. Including one very big One. The letter O in the word One is replaced with Globe Emoji, showing Asia-Australia.">All the reasons to trade in with Apple. Including one very big 🌏ne.</h2> </div> <div class="dd-grid"> <ul class="row"> <li class="column large-6 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/easy-card-tradein-202303?wid=1028&hei=1388&fmt=png-alpha&.v=1679589166808" alt="" width="514" height="694" class="dd-hero ir" /> </div> <div class="dd-info"> <h3 class="t-eyebrow-elevated"> Easy in every way. </h3> <p class="t-body"> Trade in online or at an Apple Store. Get credit toward a purchase or trade in for an Apple Gift Card. It’s all up to you. </p> </div> </div> </div> </li> <li class="column large-6 small-12"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/privacy-card-tradein-202303?wid=1028&hei=1388&fmt=png-alpha&.v=1679589167316" alt="" width="514" height="694" class="dd-hero ir" /> </div> <div class="dd-info"> <h3 class="t-eyebrow-elevated"> Your privacy, protected. </h3> <p class="t-body"> Whether you’re backing up, transferring or just erasing your personal data, we can show you how to handle it safely and securely. </p> </div> </div> </div> </li> </ul> <ul class="row"> <li class="column large-4 small-12" data-analytics-region="recycling"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-info"> <h3 class="t-headline dd-compact-right-large-5"> Good for the planet. </h3> <p class="t-body dd-compact-right-large-8"> If your device is in good shape, we’ll help get it to a new owner. Or, if it’s seen better days, we can recycle it for free. </p> <p class="dd-button"> <a href="https://apple.techcollect.com.au" data-slot-name="main10" data-feature-name="Astro Link" data-display-name="AOS: apple.techcollect.com.au" class="button button-elevated" target="_blank">Recycle your device</a> </p> <p class="dd-link"> <a href="/au/shop/browse/overlay/tradein_landing/ways_to_recycle" data-slot-name="main10" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/ways_to_recycle" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load" class="as-buttonlink icon icon-after icon-pluscircle"> More ways to recycle</a> </p> </div> </div> </div> </li> <li class="column large-4 small-12" data-analytics-region="valueprop1"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/recycle-tradein-202404?wid=272&hei=260&fmt=png-alpha&.v=1711910355287" alt="Green recycling logo." width="136" height="130" class="dd-hero ir" /> </div> <div class="dd-info"> <p class="t-body dd-glyph-gray-secondary-alt"> <span class="dd-glyph-gray">Doing more, using less.</span> We’re using more recycled content in our products than ever before. And we’re recovering crucial materials from end-of-life devices to use again in new ones. </p> <p class="dd-link"> <a href="/au/shop/browse/overlay/tradein_landing/using_recycled_materials" data-slot-name="main10" data-feature-name="Astro Link" data-display-name="AOS: overlay/tradein_landing/using_recycled_materials" role="button" data-ase-loader="buyflow-info-overlay-loader" data-ase-loader-action="load" class="as-buttonlink icon icon-after icon-pluscircle" aria-label="Learn more about recycled material in new products">Learn more</a> </p> </div> </div> </div> </li> <li class="column large-4 small-12" data-analytics-region="valueprop2"> <div class="dd-wrapper"> <div class="dd-content"> <div class="dd-image"> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/environment-tradein-202404?wid=272&hei=260&fmt=png-alpha&.v=1711910273289" alt="Green sketch drawing of Planet Earth." width="136" height="130" class="dd-hero ir" /> </div> <div class="dd-info"> <p class="t-body dd-glyph-gray-secondary-alt"> <span class="dd-glyph-gray">For a better future.</span> By 2030, we aim to reduce our carbon footprint by using more recycled and renewable materials, clean energy and low-carbon shipping. </p> <p class="dd-link"> <a href="https://www.apple.com/au/environment" data-slot-name="main10" data-feature-name="Astro Link" data-display-name="AOS: environment" class="more" aria-label="Learn more about how Apple is reducing its environmental impact.">Learn more about Apple 2030</a> </p> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-tradeup-banner id="tradeup-app" class="rs-tradeup"></div> <div id="generic-faq-app"></div> <div id="generic-group-faq-app" data-react-group-faq data-analytics-section="faq"></div> <div id="generic-additional-app"></div> <div class="group-faq-section noscript as-l-container"> <h2 class="rc-accordion-title"> More questions? More answers. </h2> <div class="rc-accordion rc-accordion-compact rc-accordion-hover"> <ul class="rc-accordion"> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> What devices are eligible for trade-in? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Can I trade in an engraved device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-2"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How much will I get for my device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.<br /><br /> Keep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Can I get an estimate online, then trade in at an Apple Store? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.<br /><br /> A Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I find the serial number on my Apple device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-2"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.<br /><br /> If you’re still unable to locate it, there are a few other ways to <a href="https://support.apple.com/en-au/HT204308" target="_blank"> find your serial number<span class="visuallyhidden">(Opens in a new window)</span></a>. <br /><br /> You’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-3"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> If I buy a new device online with a trade in, when is the credit applied? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-4"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How long does the online trade-in process take? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How quickly should I return my device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Do I need to return accessories to get the full trade-in value? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-2"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I send back my device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-3"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.<br /><br /> Here’s <a href="https://support.apple.com/en-au/HT210225" target="_blank">how to prepare and package your Apple Watch, iPhone or Android device<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT210994" target="_blank">how to prepare and package your iPad<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s<a href="https://support.apple.com/en-au/HT211018" target="_blank"> how to prepare and package Mac Portables<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT211120" target="_blank">how to prepare and package your iMac<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT211152" target="_blank">how to prepare and package your Mac Pro<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT211133" target="_blank">how to prepare and package your Mac mini<span class="visuallyhidden">(Opens in a new window)</span></a>. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I prepare my device before I trade it in? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> If you trade in online, follow these step-by-step instructions on how to prepare your device.<br /><br /> Here’s <a href="https://support.apple.com/en-au/HT201351" target="_blank">what to do before you trade in your iPhone, iPad or iPod touch<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT201065" target="_blank">what to do before you trade in your Mac<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT208855" target="_blank">what to do before you trade in your Apple Watch<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /><br /> If you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.<br /><br /> Here’s <a href="https://support.apple.com/en-au/HT203977" target="_blank">how to back up your iPhone, iPad, or iPod touch to iCloud<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/mac-backup" target="_blank">how to back up your Mac to iCloud<span class="visuallyhidden">(Opens in a new window)</span></a>.<br /> Here’s <a href="https://support.apple.com/en-au/HT204518" target="_blank">how to back up your Apple Watch to iCloud<span class="visuallyhidden">(Opens in a new window)</span></a>. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I turn off Find My? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> To turn off Find My on your Apple device: <ol> <li>Tap Settings. </li> <li>Tap iCloud.</li> <li>Sign in with your Apple Account, if necessary.</li> <li> Turn off Find My.</li> </ol> If you don’t have your physical device, you can <a href="https://support.apple.com/en-au/HT201441" target="_blank">turn off Find My via iCloud<span class="visuallyhidden">(Opens in a new window)</span></a>. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I transfer my data to my new device? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-2"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Is there a way to track my trade-in status? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can <a href="https://secure6.store.apple.com/shop/order/list" target="_blank">track your status<span class="visuallyhidden">(Opens in a new window)</span></a> at any time. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Can I cancel a trade in? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.<br /><br /> If you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.<br /><br /> If you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Why did I receive a revised trade-in value offer? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-2"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> If the condition of your device is different from what you described, we’ll provide a revised value.<br /><br /> If the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.<br /><br /> If the revised value increases, we’ll automatically increase your trade-in credit. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> According to an email, my gift card or my credit was issued, but I haven't received it. What do I do? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-3"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Reach out to one of our Specialists by calling 133‑622. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> Does Apple offer recycling? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-0"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way. </div> </div> </div> </div> </li> <li class="rc-accordion-item"> <h3 class="rc-accordion-header"> <button class="rc-accordion-button"> <span class="rc-accordion-title"> How do I prepare my device for recycling? </span> <span class="icon icon-plus as-accordion-plusicon"></span> </button> </h3> <div class="r-height-transition-enter-done" id="question-1"> <div data-core-accordion-content> <div class="rc-accordion-content row"> <div class="rc-accordion-box-content column large-10 small-12"> <p>Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.</p> <p> <b>If you are sending your old device by post, please note:</b> <br /> Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below: </p> <br /> <ul> <li>Do not send loose batteries.</li> <li>Discharge the unit to less than 30%.</li> <li>Do not send electronics that are disassembled into parts.</li> <li>Do not send electronics with swollen, damaged or defective batteries.</li> <li>For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.</li> <li>Send only one device per box.</li> </ul> </div> </div> </div> </div> </li> </ul> </div> </div> <script> window.GLOBAL_ASSETS = { open: "Open", close: "Close", top: "Top", right: "Right", bottom: "Bottom", left: "Left", next: "Next", previous: "Previous", selected: "Selected", show: "Show", hide: "Hide", play: "Play", pause: "Pause", replay: "Replay", mute: "", unmute: "Unmute", loading: "Loading", fullscreen: "Show fullscreen", pip: "Show picture-in-picture", airplay: "Show AirPlay", captions: "Show captions", showMore: "Show more", showLess: "Show less", more: "More", less: "Less", item: "Item", image: "Image", video: "Video", edit: "Edit", change: "Change", update: "Update", add: "Add", remove: "Remove", save: "Save", saved: "Saved", cancel: "Cancel", submit: "Submit", reset: "Reset", confirm: "Confirm", opensNewWindow: "(Opens in a new window)", search: "Search", collapse: "Collapse", a11yLocalText: "local", downloadText: "Download", gallery: "Gallery", galleryItem: "Gallery item", inProgress: "In progress", footnotes: "Footnotes", previousGalleryImage: "Previous gallery image", nextGalleryImage: "Next gallery image" }; window.pageLevelData.chat = {}; // FAQ window.pageLevelData.faqSection = { }; window.pageLevelData.groupFaqSection = {"sectionId":"FAQ","header":"More questions? More answers.","defaultGroup":"All","questionGroups":{"items":[{"index":0,"value":{"questionGroupName":"Device Eligibility","questionItems":{"items":[{"index":0,"value":{"questionTitle":"What devices are eligible for trade-in?","answerDescriptionData":{"items":[{"index":0,"value":"You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"Can I trade in an engraved device?","answerDescriptionData":{"items":[{"index":0,"value":"Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionTitle":"","answerDescriptionData":{"items":[{"index":0,"value":"","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":3,"even":true,"last":true}],"size":3}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionGroupName":"Device Value and Credit","questionItems":{"items":[{"index":0,"value":{"questionTitle":"How much will I get for my device?","answerDescriptionData":{"items":[{"index":0,"value":"It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.<br /><br />\nKeep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"Can I get an estimate online, then trade in at an Apple Store?","answerDescriptionData":{"items":[{"index":0,"value":"Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.<br /><br />\nA Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionTitle":"How do I find the serial number on my Apple device?","answerDescriptionData":{"items":[{"index":0,"value":"On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.<br /><br />\nIf you’re still unable to locate it, there are a few other ways to <a href=\"https://support.apple.com/en-au/HT204308\" target=\"_blank\"> find your serial number<span class=\"visuallyhidden\">(Opens in a new window)</span></a>. <br /><br />\nYou’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":3,"even":true,"last":false},{"index":3,"value":{"questionTitle":"","answerDescriptionData":{"items":[{"index":0,"value":"","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":4,"even":false,"last":false},{"index":4,"value":{"questionTitle":"If I buy a new device online with a trade in, when is the credit applied?","answerDescriptionData":{"items":[{"index":0,"value":"If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":5,"even":true,"last":true}],"size":5}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionGroupName":"Timing and Process","questionItems":{"items":[{"index":0,"value":{"questionTitle":"How long does the online trade-in process take?","answerDescriptionData":{"items":[{"index":0,"value":"Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"How quickly should I return my device?","answerDescriptionData":{"items":[{"index":0,"value":"Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionTitle":"Do I need to return accessories to get the full trade-in value?","answerDescriptionData":{"items":[{"index":0,"value":"You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":3,"even":true,"last":false},{"index":3,"value":{"questionTitle":"How do I send back my device?","answerDescriptionData":{"items":[{"index":0,"value":"Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.<br /><br />\nHere’s <a href=\"https://support.apple.com/en-au/HT210225\" target=\"_blank\">how to prepare and package your Apple Watch, iPhone or Android device<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT210994\" target=\"_blank\">how to prepare and package your iPad<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s<a href=\"https://support.apple.com/en-au/HT211018\" target=\"_blank\"> how to prepare and package Mac Portables<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT211120\" target=\"_blank\">how to prepare and package your iMac<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT211152\" target=\"_blank\">how to prepare and package your Mac Pro<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT211133\" target=\"_blank\">how to prepare and package your Mac mini<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":4,"even":false,"last":true}],"size":4}},"first":false,"position":3,"even":true,"last":false},{"index":3,"value":{"questionGroupName":"Device Prep and Data Transfer","questionItems":{"items":[{"index":0,"value":{"questionTitle":"How do I prepare my device before I trade it in?","answerDescriptionData":{"items":[{"index":0,"value":"If you trade in online, follow these step-by-step instructions on how to prepare your device.<br /><br />\nHere’s <a href=\"https://support.apple.com/en-au/HT201351\" target=\"_blank\">what to do before you trade in your iPhone, iPad or iPod touch<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT201065\" target=\"_blank\">what to do before you trade in your Mac<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT208855\" target=\"_blank\">what to do before you trade in your Apple Watch<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br /><br />\nIf you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.<br /><br />\nHere’s <a href=\"https://support.apple.com/en-au/HT203977\" target=\"_blank\">how to back up your iPhone, iPad, or iPod touch to iCloud<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/mac-backup\" target=\"_blank\">how to back up your Mac to iCloud<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.<br />\nHere’s <a href=\"https://support.apple.com/en-au/HT204518\" target=\"_blank\">how to back up your Apple Watch to iCloud<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"How do I turn off Find My?","answerDescriptionData":{"items":[{"index":0,"value":"To turn off Find My on your Apple device:\n<ol>\n<li>Tap Settings. </li>\n<li>Tap iCloud.</li>\n<li>Sign in with your Apple Account, if necessary.</li>\n<li> Turn off Find My.</li> </ol>\nIf you don’t have your physical device, you can <a href=\"https://support.apple.com/en-au/HT201441\" target=\"_blank\">turn off Find My via iCloud<span class=\"visuallyhidden\">(Opens in a new window)</span></a>.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionTitle":"How do I transfer my data to my new device? ","answerDescriptionData":{"items":[{"index":0,"value":"Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data. ","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":3,"even":true,"last":true}],"size":3}},"first":false,"position":4,"even":false,"last":false},{"index":4,"value":{"questionGroupName":"Tracking and Changes","questionItems":{"items":[{"index":0,"value":{"questionTitle":"Is there a way to track my trade-in status?","answerDescriptionData":{"items":[{"index":0,"value":"Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can <a href=\"https://secure6.store.apple.com/shop/order/list\" target=\"_blank\">track your status<span class=\"visuallyhidden\">(Opens in a new window)</span></a> at any time.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"Can I cancel a trade in?","answerDescriptionData":{"items":[{"index":0,"value":"If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.<br /><br />\nIf you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.<br /><br />\nIf you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":false},{"index":2,"value":{"questionTitle":"Why did I receive a revised trade-in value offer? ","answerDescriptionData":{"items":[{"index":0,"value":"If the condition of your device is different from what you described, we’ll provide a revised value.<br /><br />\nIf the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.<br /><br />\nIf the revised value increases, we’ll automatically increase your trade-in credit.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":3,"even":true,"last":false},{"index":3,"value":{"questionTitle":"According to an email, my gift card or my credit was issued, but I haven't received it. What do I do?","answerDescriptionData":{"items":[{"index":0,"value":"Reach out to one of our Specialists by calling 133‑622.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":4,"even":false,"last":true}],"size":4}},"first":false,"position":5,"even":true,"last":false},{"index":5,"value":{"questionGroupName":"Recycling","questionItems":{"items":[{"index":0,"value":{"questionTitle":"Does Apple offer recycling?","answerDescriptionData":{"items":[{"index":0,"value":"Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":true,"position":1,"even":true,"last":false},{"index":1,"value":{"questionTitle":"How do I prepare my device for recycling?","answerDescriptionData":{"items":[{"index":0,"value":"<p>Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.</p>\n\n<p>\n <b>If you are sending your old device by post, please note:</b>\n <br />\n Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below: \n</p>\n\n<br />\n\n<ul> \n <li>Do not send loose batteries.</li>\n <li>Discharge the unit to less than 30%.</li>\n <li>Do not send electronics that are disassembled into parts.</li>\n <li>Do not send electronics with swollen, damaged or defective batteries.</li>\n <li>For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.</li>\n <li>Send only one device per box.</li> \n</ul>","first":true,"position":1,"even":true,"last":true}],"size":1}},"first":false,"position":2,"even":false,"last":true}],"size":2}},"first":false,"position":6,"even":false,"last":true}],"size":6},"footer":null,"isDefaultOpen":false,"namedAssets":{"namedAssetsJSON":"{}","namedAssets":{}},"pageId":"tradein","faqString":"{\"sectionId\":\"FAQ\",\"header\":\"More questions? More answers.\",\"defaultGroup\":\"All\",\"questionGroups\":{\"items\":[{\"index\":0,\"value\":{\"questionGroupName\":\"Device Eligibility\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"What devices are eligible for trade-in?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"You can trade in many different Apple devices for a trade-in credit or an Apple Gift Card. If your device isn’t eligible for any trade-in value, you can still recycle it with Apple for free.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"Can I trade in an engraved device?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Yes, engraved Apple products are eligible for trade in. If the device was engraved by Apple, its trade-in value won’t be impacted. However, third-party engraving may affect your device’s value.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionTitle\":\"\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":3,\"even\":true,\"last\":true}],\"size\":3}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionGroupName\":\"Device Value and Credit\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"How much will I get for my device?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the estimated refund.<br /><br />\\nKeep in mind that we need to receive your trade-in device within 14 days of when you receive your new device, and the condition of your trade in needs to match when you told us.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"Can I get an estimate online, then trade in at an Apple Store?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Yes, the Apple Trade In program is available on apple.com/au as well as in all our retail stores.<br /><br />\\nA Specialist will evaluate your device on the spot, so the trade-in credit you get in the store may differ from the estimated trade-in value you received online if the condition doesn’t match what you described.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionTitle\":\"How do I find the serial number on my Apple device?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"On your iPhone, Apple Watch or iPad, go to Settings > General and tap About. On Mac devices, click the  menu and go to About This Mac.<br /><br />\\nIf you’re still unable to locate it, there are a few other ways to <a href=\\\"https://support.apple.com/en-au/HT204308\\\" target=\\\"_blank\\\"> find your serial number<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>. <br /><br />\\nYou’ll need the serial number to see an accurate trade-in value for your iPhone, iPad, Mac or Apple Watch.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":3,\"even\":true,\"last\":false},{\"index\":3,\"value\":{\"questionTitle\":\"\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":4,\"even\":false,\"last\":false},{\"index\":4,\"value\":{\"questionTitle\":\"If I buy a new device online with a trade in, when is the credit applied?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"If you buy an iPhone, iPad, Mac or Apple Watch, your credit will be applied to your original payment method up to the total purchase price after we receive your trade-in device and confirm that the condition matches what you described. For any remaining amount, you’ll receive an Apple Gift Card by email.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":5,\"even\":true,\"last\":true}],\"size\":5}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionGroupName\":\"Timing and Process\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"How long does the online trade-in process take?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Generally it takes two to three weeks. Your device needs to be sent to us within 14 days of receiving your new device. The sooner we receive your trade in, the sooner we can verify its condition and process your credit or gift card. It may take three to five business days for your credit to process.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"How quickly should I return my device?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Your trade-in estimate is valid for 14 days after you receive your new device. It’s important that we receive your trade in within this time frame to ensure that you get the estimated value.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionTitle\":\"Do I need to return accessories to get the full trade-in value?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will recycle them responsibly. However, if you cancel your trade in, we’ll be unable to return them to you.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":3,\"even\":true,\"last\":false},{\"index\":3,\"value\":{\"questionTitle\":\"How do I send back my device?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Your trade-in confirmation email will show you in detail how to return your device, whether by scheduling a courier pick-up or dropping off at an eligible location.<br /><br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT210225\\\" target=\\\"_blank\\\">how to prepare and package your Apple Watch, iPhone or Android device<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT210994\\\" target=\\\"_blank\\\">how to prepare and package your iPad<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s<a href=\\\"https://support.apple.com/en-au/HT211018\\\" target=\\\"_blank\\\"> how to prepare and package Mac Portables<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT211120\\\" target=\\\"_blank\\\">how to prepare and package your iMac<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT211152\\\" target=\\\"_blank\\\">how to prepare and package your Mac Pro<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT211133\\\" target=\\\"_blank\\\">how to prepare and package your Mac mini<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":4,\"even\":false,\"last\":true}],\"size\":4}},\"first\":false,\"position\":3,\"even\":true,\"last\":false},{\"index\":3,\"value\":{\"questionGroupName\":\"Device Prep and Data Transfer\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"How do I prepare my device before I trade it in?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"If you trade in online, follow these step-by-step instructions on how to prepare your device.<br /><br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT201351\\\" target=\\\"_blank\\\">what to do before you trade in your iPhone, iPad or iPod touch<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT201065\\\" target=\\\"_blank\\\">what to do before you trade in your Mac<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT208855\\\" target=\\\"_blank\\\">what to do before you trade in your Apple Watch<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br /><br />\\nIf you trade in at an Apple Store, you only need to back up your data to iCloud before you bring in your device.<br /><br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT203977\\\" target=\\\"_blank\\\">how to back up your iPhone, iPad, or iPod touch to iCloud<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/mac-backup\\\" target=\\\"_blank\\\">how to back up your Mac to iCloud<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.<br />\\nHere’s <a href=\\\"https://support.apple.com/en-au/HT204518\\\" target=\\\"_blank\\\">how to back up your Apple Watch to iCloud<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"How do I turn off Find My?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"To turn off Find My on your Apple device:\\n<ol>\\n<li>Tap Settings. </li>\\n<li>Tap iCloud.</li>\\n<li>Sign in with your Apple Account, if necessary.</li>\\n<li> Turn off Find My.</li> </ol>\\nIf you don’t have your physical device, you can <a href=\\\"https://support.apple.com/en-au/HT201441\\\" target=\\\"_blank\\\">turn off Find My via iCloud<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a>.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionTitle\":\"How do I transfer my data to my new device? \",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Once you receive your new device, follow the instructions in the trade-in email or trade-in kit on how to transfer your personal data. \",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":3,\"even\":true,\"last\":true}],\"size\":3}},\"first\":false,\"position\":4,\"even\":false,\"last\":false},{\"index\":4,\"value\":{\"questionGroupName\":\"Tracking and Changes\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"Is there a way to track my trade-in status?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Yes. If you bought a new device online with a trade in or you’re receiving an Apple Gift Card, you can <a href=\\\"https://secure6.store.apple.com/shop/order/list\\\" target=\\\"_blank\\\">track your status<span class=\\\"visuallyhidden\\\">(Opens in a new window)</span></a> at any time.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"Can I cancel a trade in?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"If you haven’t dropped off or shipped your device yet, you can cancel your trade in by simply keeping your device.<br /><br />\\nIf you’ve already sent us your device, the trade in can’t be cancelled. However, if you receive a lower revised trade-in value after we inspect your device, you can choose to reject it.<br /><br />\\nIf you buy a new device online with a trade in and return the new device, your trade in will be cancelled automatically and we’ll return your trade-in device.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":false},{\"index\":2,\"value\":{\"questionTitle\":\"Why did I receive a revised trade-in value offer? \",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"If the condition of your device is different from what you described, we’ll provide a revised value.<br /><br />\\nIf the revised value is lower than the initial estimate, you can either accept or reject it. If you accept it, we’ll continue with the trade in and the revised amount will be credited to your original payment method (or in some cases, via bank transfer). If you reject it, we’ll cancel the trade in and return your old device.<br /><br />\\nIf the revised value increases, we’ll automatically increase your trade-in credit.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":3,\"even\":true,\"last\":false},{\"index\":3,\"value\":{\"questionTitle\":\"According to an email, my gift card or my credit was issued, but I haven't received it. What do I do?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Reach out to one of our Specialists by calling 133‑622.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":4,\"even\":false,\"last\":true}],\"size\":4}},\"first\":false,\"position\":5,\"even\":true,\"last\":false},{\"index\":5,\"value\":{\"questionGroupName\":\"Recycling\",\"questionItems\":{\"items\":[{\"index\":0,\"value\":{\"questionTitle\":\"Does Apple offer recycling?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"Yes. Apple Trade In lets you recycle any Apple device at an Apple Store location and on apple.com for free. Items accepted for recycling include the device as well as batteries, cables, cases, monitors, packaging and more. Free recycling is available to our commercial, education and institutional customers. When we receive your device, it will be thoroughly inspected and assessed for reuse or recycling. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":true,\"position\":1,\"even\":true,\"last\":false},{\"index\":1,\"value\":{\"questionTitle\":\"How do I prepare my device for recycling?\",\"answerDescriptionData\":{\"items\":[{\"index\":0,\"value\":\"<p>Before you send us your device by post or drop it off at an Apple Store, make sure you have backed up your data. After saving your data, remove any personal data from the device you wish to recycle. You will no longer have access to the device after recycling it with Apple.</p>\\n\\n<p>\\n <b>If you are sending your old device by post, please note:</b>\\n <br />\\n Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below: \\n</p>\\n\\n<br />\\n\\n<ul> \\n <li>Do not send loose batteries.</li>\\n <li>Discharge the unit to less than 30%.</li>\\n <li>Do not send electronics that are disassembled into parts.</li>\\n <li>Do not send electronics with swollen, damaged or defective batteries.</li>\\n <li>For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, before placing it inside a corrugated box.</li>\\n <li>Send only one device per box.</li> \\n</ul>\",\"first\":true,\"position\":1,\"even\":true,\"last\":true}],\"size\":1}},\"first\":false,\"position\":2,\"even\":false,\"last\":true}],\"size\":2}},\"first\":false,\"position\":6,\"even\":false,\"last\":true}],\"size\":6},\"footer\":null,\"isDefaultOpen\":false,\"namedAssets\":{\"namedAssetsJSON\":\"{}\",\"namedAssets\":{}},\"pageId\":\"tradein\"}"}; </script> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Footer</h2> <h3 class="visuallyhidden">footnotes</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li> </li></ul></div> <div class="footnotes" role="list" aria-label="footnotes"> <ol aria-label="footnotes"> <li>Trade in service is provided by Apple’s trade-in partners. Trade-in value quotes are estimated only and actual values may be lower than the estimation. Trade-in values vary based on the condition, year, and model of your trade‑in device. Not all devices are eligible for credit. You must be at least the age of majority to be eligible to trade in for credit or for an Apple Gift Card. Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made. GST may be assessed on full value of a new device purchase.In-store trade-in requires presentation of a valid photo ID (local law may require saving this information). Offer may not be available in all stores, and may vary between in-store and online trade-in. Some stores may have additional requirements. Apple’s trade-in partners reserve the right to refuse, cancel, or limit quantity of any trade-in transaction for any reason. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply.</li> <li>You are solely responsible for removing all data, including confidential and personal data, from the device before sending it to us. Neither Apple nor the approved partner accepts any responsibility or liability for any lost files or data.</li> <li>Daisy is currently hard at work in the U.S. and will begin disassembly in other countries soon.</li> </ol><br /> </div> <p>We use your location to show you delivery options faster. 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